Flight Attendant Policy Manual
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Flight Attendant Policy Manual...
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Flight Attendant Policy Manual Department:
Flight Attendant Document No. AA/FA/M/01 Issue: 03 Revision:00 Effective Date: 1st December 2012 Copy No:
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FLIGHT ATTENDANT POLICY MANUAL This manual is the property of AirAsia Bhd a subsidiary of Tune Air Sdn Bhd (548526-V) whose registered address is at 17th Floor MUI Plaza, Jalan P. Ramlee, 50250 Kuala Lumpur. AirAsia Berhad is located at LCC Terminal Jalan KLIA S3 Southern Support Zone Kuala Lumpur International Airport 64000 Sepang Selangor Darul Ehsan MALAYSIA This manual contains the company’s policies, procedures, instructions and information necessary for operations personnel to perform their duties in accordance with Civil Aviation Regulation (CAR) 1996, relevant AIC and ICAO Annex 6 Part 1 with the terms and conditions of the Company’s Air Operator’s Certificate. Any deviations from this manual require the approval from the Director of Flight Operations. It does not supersede Aeroplane Flight Manuals. In case of conflict with the applicable national regulations, the latter apply. It is accessible to the personnel of AirAsia through the intranet and the Flight Attendant Manager will ensure that it is updated with amendments and revisions supplied from time to time. A copy of this manual shall be given to DCAM. The manual is for the use and guidance of all company operating and training staff, which are to ensure that all commercial air transport flights are planned and executed in accordance with its policies and requirements.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
Issue 03
01DEC12 Rev 00
Record of Amendments Page
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Authority: Director of Flight Operations, AirAsia
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Issue Date Issue 03
Flight Attendant Policy Manual
01DEC12 Rev 00
Record of Temporary Revision Page
RECORD
OF
1
TEM PORAR Y REV ISION
Temporary Revisions to this manual shall be inserted by the authorized user without delay. After inserting the Temporary Revision enter the appropriate data in the revision sheet below. The compliance has to be signed under “Inserted By”. Revision will be issued at irregular intervals. Retain this Revision sheet until officially replaced.
TR No.
Date of Amendment
Inserted By
Authority: Director of Flight Operations, AirAsia
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Flight Attendant Policy Manual
Issue 03
01DEC12 Rev 00
Record of Temporary Revision Page
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Authority: Director of Flight Operations, AirAsia
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Issue Date
Flight Attendant Policy Manual
Issue 03
01DEC12 Rev 00
Distribution List Page
1
DISTRIBUTION LIST
HOLDER
LOCATION
COPY NO
Document Control Center – MASTER
MAA KUL, LCCT
001
Department of Civil Aviation
MAA KUL, LCCT
002
Director – Flight Operations
MAA KUL, LCCT
003
Flight Safety Department
MAA KUL, LCCT
004
MAA KUL, ACADEMY
005
Manager – Flight Attendant
MAA KUL
006
Manager – Flight Attendant
TAA BKK
007
Manager – Flight Attendant
IAA CGK
008
Manager – Flight Attendant
PAA CRK
009
All Flight Attendant Executive
ALL HUBS
-
AACE
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
Issue 03
01DEC12 Rev 00
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Authority: Director of Flight Operations, AirAsia
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Issue Date
Flight Attendant Policy Manual
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01DEC12 Rev 00
MASTER INDEX Page
1
MASTER INDEX CHAPTER 0 – ADMINISTRATION AND CONTROL 0.1
ABBREVIATIONS
2
0.2
SYSTEM OF AMENDMENT AND REVISION
11
CHAPTER 1 – ORGANISATION AND RESPONSIBILITIES 1.1
1.2
ORGANISATION STRUCTURE 1.1.1 Company Organisational Structure
2
1.1.2 MAA Flight Attendant Department Organisation Chart
3
1.1.3 Key Organisational Appointments
4
RESPONSIBILITIES AND DUTIES
2
5
1.2.1 Flight Attendant Manager (FAM)
5
1.2.2 Assistant Flight Attendant Manager (AFAM)
6
1.2.3 Career Development and Recruitment Executive
6
1.2.4 Flight Attendant Executive (FAE) Grooming
7
1.2.5 Flight Attendant Executive (FAE)
8
1.2.6 Senior Flight Attendant (SFA)
8
1.2.7 Flight Attendant (FA)
11
1.2.8 Administrator
12
CHAPTER 2 – OPERATIONAL CONTROL AND SUPERVISION 2.1
SUPERVISION OF THE OPERATION
2
2.1.1 General
2
2.1.2 Specific Responsibilities
2
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
Issue 03
01DEC12 Rev 00
MASTER INDEX Page
2.2
2.3
2.4
2.5
2
SYSTEM OF PROMULGATION OF ADDITIONAL OPERATIONAL INSTRUCTIONS AND INFORMATION 2.2.1 Flight Crew Notices and Manufacturer’s Advices
4
2.2.2 Authority and Classification
5
2.2.3 Distribution
5
2.2.4 Review
5
2.2.5 Aircraft Manufacturer’s Advice
5
ACCIDENT PREVENTION AND FLIGHT SAFETY PROGRAMME
4
6
2.3.1 Flight Safety Policy
6
2.3.2 Air Safety Policy
6
2.3.3 Safety Culture
6
2.3.4 Staff – Air Safety Responsibilities
7
OPERATIONAL CONTROL
8
2.4.1 Definition
8
2.4.2 Chief Pilot Operations
8
2.4.3 Flight Operations Management Responsibility
9
2.4.4 Flight Dispatch Responsibility
9
2.4.5 Commander Responsibility
9
POWERS OF THE AUTHORITY
CHAPTER 3 – RESERVED
Authority: Director of Flight Operations, AirAsia
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MASTER INDEX Page
3
CHAPTER – 4 CREW COMPOSITION 4.1
GENERAL 4.1.1 Flight Attendant
2 2
4.2
DESIGNATION OF THE AIRCRAFT COMMANDER
3
4.3
FLIGHT CREW INCAPACITATION
4
4.3.1 Chain of Command
4
4.3.2 Commander’s Seating Position
5
CHAPTER 5 - QUALIFICATION REQUIREMENTS
5.1
GENERAL 5.1.1 Licenses/Qualification/Competency
5.2
2
FLIGHT ATTENDANT
3
5.2.1 Senior Flight Attendant (SFA)
3
5.2.1.1 Acting Senior Flight Attendant
5.3
2
3
5.2.2 Flight Attendant
3
5.2.3 Flight Attendant Medical Fitness
4
5.2.4 Recency
4
5.2.5 SEP Ground/Line and Enroute Cabin Safety Observation
5
5.2.6 DCAM Enroute Cabin Surveillance Inspection
5
Flow Chart – Ground and Cabin Line Check
6
TRAINING, CHECKING AND SUPERVISORY PERSONNEL
7
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
Issue 03
01DEC12 Rev 00
MASTER INDEX Page
4
CHAPTER 6 – CREW HEALTH PRECAUTIONS
6.1
ILLNESS OR INCAPACITATION WHILE ON DUTY
2
6.2
INTERNATIONAL REGULATIONS
3
6.3
QUARANTINE REGULATIONS
4
6.4
GENERAL HEALTH
5
6.4.1 Alcohol - Policy
5
6.4.2 Narcotics and Drugs - Policy
5
6.4.3 Anesthetics
5
6.4.4 Medication, Drugs and Flying
6
6.4.5 Sleeping Tablets/Hypnotic
6
6.4.6 Anti – Histamines
6
6.4.7 Immunization
6
6.4.8 Blood Donation
7
6.4.9 Deep Sea Diving
7
6.4.10 Sleep and Rest
7
6.4.11 Fitness
7
6.4.12 Surgical Procedures
7
6.4.13 Diurnal Rhythm
7
6.4.14 Fatigue
8
6.4.15 Pregnancy
8
Sample of Fatigue Report Form
Authority: Director of Flight Operations, AirAsia
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MASTER INDEX Page
6.5
TROPICAL MEDICINE
5
10
6.5.1 Tropical Climate
10
6.5.2 Hygiene
10
6.5.3 Tropical Disease
11
6.5.4 Main Tropical Diseases
12
6.6
FOOD HYGIENE
15
6.7
FOOD POISONING
16
6.8
MEAL PRECAUTIONS PRIOR TO AND DURING FLIGHT
17
CHAPTER 7 – FLIGHT TIME LIMITATIONS
7.1
INTRODUCTION
3
7.1.1 Purpose
3
7.1.2 Aim
3
7.1.3 Applicability
3
7.1.4 Responsibilities
3
7.1.4.1 The Company
3
7.1.4.2 The Crew
3
7.2
TERMINOLOGY
4
7.3
FLIGHT AND DUTY TIME LIMITATIONS AND REST REQUIREMENTS
8
7.3.1 Calculation of a Flying Duty Period
8
7.3.2 Additional Limits on Flying
8
7.3.3 Mixed Duties
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7.3.4 Travelling Time
12
7.3.5 Delayed Reporting Time in a Single FDP
12
7.3.6 Positioning
13
7.3.7 Standby Duty
13
7.3.8 Standard Reporting Time and Maximum FDP
14
7.3.9 Limit
7.4
EXCEEDANCES OF FLIGHT AND DUTY TIME LIMITATIONS AND/OR REDUCTIONS OF REST PERIODS
16
7.4.1 Extension of Flying Duty Period by In-flight Relief
16
7.4.2 Extension of Flying Duty Period by Split Duty
17
7.4.3 Rest Periods
17
7.4.4 Aircraft Commander’s Discretion to Extend a Flying Duty Period
18
7.4.5 Aircraft Commander’s Discretion to Reduce a Rest Period
19
7.4.6 Reporting Exercise of Discretion
19
7.4.7 Days Off
20
7.5
RULES RELATING TO FLIGHT ATTENDANT
21
7.6
FLIGHT DUTY AND REST PERIOD RECORDS
22
CHAPTER 8 – STANDARD OPERATING PROCEDURES
8.1
PREPARATION BEFORE FLIGHT
4
8.2
SIGN ON PROCEDURES
5
Flow Chart – Sign On Procedures
6
REPORTING FOR DUTY
7
8.3
Authority: Director of Flight Operations, AirAsia
Issue Date
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8.3.1
At Base
7
8.3.2
At Base – Late Reporting For Duty
9
Flow Chart – Reporting for Duty
1
8.4
FLIGHT BRIEFING
11
Pre Flight Briefing
11
Flow Chart – Flight Briefing
13
AFTER FLIGHT DUTY
14
8.5.1
At Base
14
8.5.2
Out Of Base
14
8.5.3
Out Of Base (During Nightstop)
15
Flow Chart – After Flight Duty
17
TRANSPORT
18
8.6.1
At Base
18
8.6.2
Out Of Base – From Airport To Hotel
18
8.6.3
Out Of Base – From Hotel To Airport
19
PROCEDURES FOR REPORTING SICK
20
Procedures For Reporting Sick – At Base / Out of Base
20
Flow Chart – Procedure for Reporting Sick
25
Submission of Medical Certificate
26
Flow Chart – Submission of Medical Certifcate
28
OFFLOADED FROM FLIGHT OR REMOVED FROM THE
29
8.4.1
8.5
8.6
8.7 8.7.1 8.7.2
8.8
7
SET OF CREW Flow Chart – Offloaded from flight or Removed from the set
31
of crew 8.9
UPDATING PERSONAL DETAILS
32
Flow Chart – Updating Personal Details
33
Authority: Director of Flight Operations, AirAsia
Issue Date
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Issue 03
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MASTER INDEX Page
8.10
STANDBY DUTY
8
34
8.10.1 At Base
34
8.10.2 Procedures for Standby Duty – Out Of Base
35
Flow Chart – Standby Duty
36
8.11
MUTUAL EXCHANGE AT ROSTERED FLIGHTS
37
8.12
COMPASSIONATE LEAVE (COMPS)
38
8.13
EMERGENCY LEAVE (E/L)
39
8.14
EXTRA FLIGHTS
40
8.15
DELAYED/RETIMED FLIGHTS
41
8.16
CANCELLED FLIGHTS
42
8.17
DAY OFF CALL UP
43
8.18
INFLIGHT SERVICE
44
8.19
OTHERS
45
8.19.1
Vandalism
45
8.19.2
Shoplifting
45
8.19.3
Hotel Regulations
45
8.19.4
Smoking In The Aircraft And While On Duty
46
8.19.5
Customs Import and Export Regulations
46
8.19.6
Injured Guest
47
8.19.7
Not to Land (NTL)
Authority: Director of Flight Operations, AirAsia
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Issue 03
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MASTER INDEX Page
8.20
9
REQUIRED FLIGHT DOCUMENTS
48
8.20.1
International Passport
48
8.20.2
Airport Pass
48
8.20.3
Air Asia Crew Identification Card
49
8.20.4
Safety Manual
49
8.20.5
Safety Card
50
8.21.1
LOSS OF FLIGHT DOCUMENTS Lost of International Passport
51 51
8.21.2
Lost of Malaysian Airport Pass
51
8.21.3
Lost of AirAsia Crew Identification Card
52
8.21.4
Lost of Safety Manual
52
8.21.5
Lost of Safety Card
52
AIRPLANE DUTIES AND CHECKS
53
8.22.1
Pre departure Duties
53
8.22.2
Before Take Off
55
8.22.3
After Take off
57
8.22.4
Before Landing
59
8.22.5
After Landing
61
8.22.6
Transit Duties
63
8.22.7
Terminating Flight
64
8.22.8
De-briefing
66
8.22.9
Onboard
67
8.22.10
Headcount Procedures
68
8.21
8.22
Authority: Director of Flight Operations, AirAsia
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Table of Contents
CHAPTER 0 – ADMINISTRATION AND CONTROL
0.1
Abbreviations
2
0.2
System of Amendment and Revision
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Authority: Director of Flight Operations, AirAsia
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Abbreviations
0.1
Abbreviations The following abbreviations may be found throughout the manual. Some abbreviations may also appear in lowercase letters. Abbreviations having very limited use are explained in the chapter where they are used. A Airbus fleet A320 A330 A340 AAL AAD A/C ACARS ACAS ACN ACPO ACPTS ADD AFAM AFM AGL AGS AH AIC AIMS AIP AKD ALS ALT ALTN AME AMDS AMSL AOC AOM A/P APU ASE ASR ASU ATA
Airbus 320/330/340 A318/A319/A320/A321 A330-200/300 A340-200/300/500/600 Above Aerodrome Level Assigned Altitude Deviation Aircraft Aircraft Communications Addressing and Reporting System Airborne Collision Avoidance System Air Crew Notice Assistant Chief Pilot Operations Assistant Chief Pilot Training & Standards Aircraft Deferred Defects Assistant Flight Attendant Manager Airplane Flight Manual Above Ground Level Analysis Ground Station Alert Height Aeronautical Information Circular Airline Information Management System Aeronautical Information Publication Altitude Keeping Device Approach Lighting System Altitude Alternate Authorized Medical Examiner Advanced Mission Display System Above Mean Sea Level Air Operator’s Certificate Aerodrome Operating Minima / Aeroplane Operating Matters Auto Pilot Auxiliary Power Unit Altimeter System Error Air Safety Report Air Starter unit Actual Time of Arrival
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A ATC ATD ATHR ATIS ATPL ATM AWOL AWO/AWOPS
BCRC
C CAPT CAR CAT CAT I (II or III) CAVOK C/B CC CDL CEO CFL CFP CG CM 1 / 2 CIQ COM COMPS CP CPFS CPHFQ CPL CPO CPRMM CPTD CPTS CRM CRS CRZ
Air Traffic Control Actual Time of Departure Auto Thrust Automatic Terminal Information Service Airline Transport Pilot License AngkatanTentera Malaysia Absence Without Leave All Weather Operations B Bulk Crew Rest Compartment C Celsius Captain Civil Aviation Regulation Clear Air Turbulence Landing Category I (II or III) Ceiling and Visibility OK Circuit Breaker Cloud Ceiling Configuration Deviation List Chief Executive Officer Cleared Flight Level Computerized Flight Plan Center of Gravity Crew Member 1 (LH) / 2 (RH) Custom Immigration Quarantine Communications Compassionate Leave Critical Point (ETOPS) Chief Pilot Flight Safety Chief Pilot Human Factors & Quality Commercial Pilot License Chief Pilot Operations Chief Pilot Recruitment & Manpower Management Chief Pilot Technical & Development Chief Pilot Training & Standards Crew Resource Management Course Cruise
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CSM CSL CVR CTA DA DCA DCAM DCC DEST DFDR DFO DH DME DOS DOW & I DPP
Cabin Safety Manual Casual Sick Leave Cockpit Voice Recorder Crew Travel Authority D Decision Altitude Department of Civil Aviation Department of Civil Aviation of Malaysia Document Control Center Destination Digital Flight Data Recorder Director of Flight Operations Decision Height Distance Measuring Equipment Director of Safety Dry Operating Weight and Index Decision Point Procedures
ECAM EEP EFIS ELT EMER ENG EPL ERA ETA ETD ETOPS ETP eVR EXP
E Electronic Centralized Aircraft Monitoring ETOPS Entry Point Electronic Flight Instrument System Emergency Locater Transmitter Emergency Engine English Proficiency Languange En-route Alternate Estimated Time of Arrival Estimated Time of Departure Extended Twin Operations Equi-Time Point Electronic Voyage Report ETOPS Exit Point
F FA FAC FAD FAE FAM FAPM
F Fahrenheit Flight Attendant Flight Attendant Circular Flight Attendant Department Flight Attendant Executive Flight Attendant Manager Flight Attendant Policy Manual
Authority: Director of Flight Operations, AirAsia
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FATM FCOM FCTM FCTPs FDP FDR FIR FL FLT FM FMGS FMS FMT FO FOC FOQA F-PLN FWD FSC FTL
Flight Attendant Training Manual Flight Crew Operating / Operations Manual Flight Crew Training Manual Flight Crew Training Programmers Flight Duty Period Flight Data Recorder F Flight Information Region Flight Level Flight Flight Manual Flight Management Guidance System Flight Management System Flight Data Analysis Monitoring Team First Officer Flight Operations Circular/ Flight Operations Control Flight Operations Quality Auditor Flight Plan Forward Flight Safety Committee Flight Time Limitations
GA GD GMT GPS GPWS GS GSE
G Go Around General Declaration Greenwich Mean Time Global Positioning System Ground Proximity Warning System Ground Speed Ground Servicing Equipment
H HAT HF Hg hPA Hz HWC
H Hour Height Above Threshold High Frequency Mercury Hector Pascal Hertz (cycles per second) Head Wind Component
IATA
I International Air Transport Association
Authority: Director of Flight Operations, AirAsia
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ICAO IFR ILS IMC S In I/R ISA ISO
International Civil Aviation Organization Instrument Flight Rules Instrument landing System Instrumental Metrological Conditions Inertial Navigation System Inch(es) Isolated Aerodrome International Standard Atmosphere International Standard Organization
JAA JAR
J Joint Aviation Authorities Joint Aviation Regulations K
kg kHz Km kt
LDG LEP LIZFW LLWSAS LLZ LMC LMOC LPC LW
Kilogram Kilohertz Kilometer Knot L Landing List of Effective Pages Loaded Index Zero Fuel Weight Low Level Windshear Alert System Localizer Last Minute Changes Line Maintenance Operations Control Less Paper Cockpit / License Proficiency Check Landing Weight M
m MAB Max mb MCAR MCC MCP MDA / H MEA
Meter Malaysia Airports Berhad Maximum Milibar Malaysian Civil Aviation Regulations Maintenance Control Center Mode Control Panel Minimum Descent Altitude / Height Minimum Enroute Altitude
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MEL mHz MIA MID MIALS MIRL MLS MLW MMEL mm MNPS MOA MOCA MORA MPA MPJ MSA MSL MTOW MWE MZFW
Minimum Equipment List Megahertz Missing In Action Middle Runway Portion Medium Intensity Approach Light System Medium Intensity Runway Edge Light Microwave Landing System Maximum Landing Weight Master Minimum Equipment List Milimeter Minimum Navigation Performance Specification Minimum Operating Altitude Minimum Obstacle Clearance Altitude Minimum Off-Route Altitude Multi-pilot Aeroplane Multi-pilot Jet Minimum Safe (or Sector) Altitude Mean Sea Level Maximum Take-off Weight Manufacturer’s Weight Empty Maximum Zero Fuel Weight N
NA NAV NM NDB NPA NOTAM NOTOC NTO
OAT OCA OCC
Not Applicable Navigation Nautical Miles Non Directional Beacon Non-Precision Approach Notice to Airmen Notification to Captain No Technical Objection O Outside Air Temperature Obstacle Clearance Altitude Operations Control Center
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OCM OCDM OFP OM OPC OPS OPT ORTCA
Operations Control Manager Operations Control Duty Manager Operational Flight Plan Operations Manual / Outer Marker Operational Proficiency Check Operations On-board Performance Tool Off Route Terrain Clearance Altitude
P PA PAX PCT PERF PF PFD PIREP PIC PNF
QFE QNE QRH
RA REF RFF RH RFP RNP RFPAF ROR RPL RRSV
Passenger Address Passenger Percent Performance Pilot Flying Pilot Flight Director Pilot Report Pilot-in-Command Pilot Not Flying Q Actual atmosphere pressure at airport elevation Sea level standard atmosphere Quick Reference Handbook R Radio Altitude / Radio Altimeter / Resolution Advisories Reference Rescue Fire Fighting Right Hand Register Found Property Required Navigation Performance Register Found PropertyAcknowledge Form Record of Revision Repetitive Flight Plan Route Reserve Fuel
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R RTO RTOW RVR RVSM RWY
Rejected Take-off Regulated Take-off Weight Runway Visual Range Reduced Vertical Separation Minima Runway S
SAR SELCAL SEP SFA SFO SID SIGMET SNOWTAM SNY S/O SOP STD
Search and Rescue Selective Calling Safety Emergency Procedures Senior Flight Attendant Senior First Officer Standard Instrument Departure Information concerning en-route weather phenomena, which may affect the safety of aircraft operations Snow Notice to Airmen Supernumerary Second Officer Standard Operating Procedures Standard T
TA TAF TAS TCAS TDZ TEMP TEMPO T/O TOC TOD TODA TOGA TOGW TOLD
Traffic Advisories Terminal Aerodrome Forecast True Air Speed Traffic Collision Alert System Touch Down Zone Temperature Temporary Take-off Top of Climb Top of Descend Take-Off Distance Available Take-Off - Go-Around Take-Off Gross Weight Take-Off and Landing Data Authority: Director of Flight Operations, AirAsia
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TORA TOW TRE TRI TRTO TVE TWY TZE
UHF UTC
Take-Off Run Available Take-Off Weight Type Rating Examiner Type Rating Instructor Type Rating Training Organization Total Vertical Error Taxiway Touchdown Zone Elevation U Ultra High Frequency Universal Time Co-ordinated
V VFR VHF VMC VOR V/S WAK WBM WCHR WCHS WCHC WPT WX WXR
Z ZFCG ZFW
Visual Flight Rules Very High Frequency Visual Metrological Conditions VHF Omni-directional Range Vertical Speed W Warrant Weight and Balance Manual Wheel Chair – Romeo Wheel Chair – Sierra Wheel Chair – Charlie Way-point Weather Weather Radar X Nil Y Nil Z Zulu Time / UTC Zero Fuel Centre of Gravity Zero Fuel Weight
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System of Amendment and Revision 0.2.1 Director of Flight Operations (DFO) Please refer to OM-A Chapter 0 – Administration and Control 0.2.1.1 Flight Attendant Manager’s Responsibility The Flight Attendant Policy Manual is issued on the authority of AirAsia, and the Flight Attendant Manager (FAM), will authorise all amendments to it, as required AirAsia or by the Department of Civil Aviation Malaysia. Any amendment should be forwarded, on an ‘Amendment Proposal Form’ (Figure 1) to the FAM. The DCAM need not be advised of minor changes in day to day operations but where any doubt exists as to whether a proposed change is minor, the DCAM shall be consulted. All amendments will be in the form of printed, replacement pages; manuscript amendments are not permitted. Revision pages will be annotated to show the date of issue (and date of effect if different); the amendment list number, and the portion of the text which has been revised, as indicated by vertical marginal lines adjacent to the changes. Each amendment will be accompanied by a revised list of effective pages, with their dates of issue, and by a certificate of receipt and incorporation. An amendment list record will be maintained at the front of each manual.
0.2.2 Manual Holder Responsibility The amended and/or revised parts of the Flight Attendant Policy Manual are issued twice yearly to allmanual holders. An intermediate update may be released whenever there are significantchanges to the company documentation. All manual holders have a responsibility to notify any errors or anomalies contained within, bye-mail or using the Feedback Form provided at the end of themanual.
Authority: Director of Flight Operations, AirAsia
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0.2.3 Manual Distribution The Flight Attendant Policy Manual or its applicable parts including the necessary amendments/revisionsare distributed to the authorized users by Document Control Center (DCC).Manuals will be issued as follows :
Flight Attendants
SEP Manual, FAPM, FATM
For Pilots and Flight Attendants, manuals are accessible via the intranet. Details of revisions which may be urgently required in the interests of flight safety, or which are supplementary to the operations manual, will be promulgated as Flight Attendant Circular (FAC). Those of a temporary nature will be cancelled as soon as they are no longer relevant. Those of long-term application will be incorporated into the manual when it is next amended.
0.2.4 Non-authorized Copies Non-authorized copies shall not be used by Flight Attendant.
Authority: Director of Flight Operations, AirAsia
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0.2.5 Handwritten Amendments Handwritten amendments shall not be used throughout the Flight Attendant Policy Manual.
0.2.6 Pagination A vertical line indicates revised or newly published text on the pages. It will not be used toindicate format or page number changes. Editorial revisions e.g. spelling corrections mayhave revision bar with no associated highlights. The header and footer of each page contains : (2)
Flight Attendant Policy Manual ADMINISTRATION AND CONTROL INTRODUCTION
Header:
(1)
(5) Issue Date Issue 03
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(4) (8)
─ ─ ─ ─ ─ ─ ─ ─
(1) : AirAsia Logo (2) : Type of Operations Manual (i.e. Flight Attendant Policy Manual Part A) (3) : Page number (4) : Chapter title (at top) and Section title (at bottom) (5) : Issue Date (6) : Chapter (7) : Revision number (8) : Issue number
Footer : Authority: Director of Flight Operations, AirAsiaBerhad (1)
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─ (1) : Authority Every Chapter is preceded by a Table of Content for that Chapter. 0.2.7 Revisions 0.2.7.1 Normal Revisions Issued periodically to cover non-urgent corrections, changes and/or to add new data. 0.2.7.2 Intermediate Revisions They are issued between normal revisions to cover the changes. They are numbered inascending sequence e.g. 1A, 1B, 1C…, for intermediate revisions issued between normalrevision 1 and 2. They are accompanied by filing instructions and an updated LEP. 0.2.7.3 Temporary Revisions Temporary Revisions (TR) are printed on yellow paper and are issued to cover urgent mattersarising between normal revisions. They are accompanied by filing instructions and anupdated list of effective TR. 0.2.8 Filing Instructions Use the filing instructions as follows : REMOVE
:
The page must be removed. It may be replaced by a new page if associated with an INSERT instruction. If not, the page is cancelled.
INSERT
: The page must be inserted. If not associated with a REMOVE instruction, the page is new and does not replace an existing one.
0.2.9 List of Effective Pages The manual after revision must comply with the List of Effective Pages (LEP), which lists all thepages that are in the manual. The new pages are indicated by ‘N’ and the revised pages by ‘R’.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
REV 00
ADMINISTRATION AND CONTROL
Chapter
0
System of Amendment and Revision
Page
Figure 1
AMENDMENT PROPOSAL FORM The following amendment/addition/deletion* is proposed to Para. ................. of the Flight Attendant Policy Manual: *Delete where applicable PROPOSED AMENDMENT: (continue on separate sheet if necessary)
REASON FOR AMENDMENT
Proposed by:
Reviewed By:
--------------------------Name:
-------------------------Name:
PROPOSED AMENDMENT APPROVED: YES/ NO Reason(s) if not approved: ______________________________________________________ ______________________________________________________ Authorised by:
------------------------------------Name: Position: Flight Attendant Manager Date proposer is informed of decision:
Authority: Director of Flight Operations, AirAsia
15
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
REV 00
ADMINISTRATION AND CONTROL
Chapter
0
System of Amendment and Revision
Page
16
Guidelines on the completion of this Form Proposed amendments to the Flight Attendant Policy Manual will be considered only if submitted on this form. This form should be completed, signed and handed to the FAM for comment/approval.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
REV 00
ADMINISTRATION AND CONTROL
Chapter
0
System of Amendment and Revision
Page
Process of Amendments and Revisions
Proposer submits Proposalto FAM
Review Process: FAM to determine if Proposal is acceptable
FAMreviews proposal
NO FAM to submit report to Proposer indicating reason(s) why proposal is not acceptable.
Amendment Accepted?
YES
FAM to inform Proposer of decision and prepares FAC to be sent out to all FAs.
FAM to advise FA with regards to proposal outcome
Authority: Director of Flight Operations, AirAsia
17
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
REV 00
ADMINISTRATION AND CONTROL
Chapter
0
System of Amendment and Revision
Page
INTENTIONALLY LEFT BLANK
Authority: Director of Flight Operations, AirAsia
18
Issue Date
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES
01DEC12
Issue 03
Rev 00
Chapter
1
Page
1
Table of Contents
CHAPTER 1– ORGANISATION AND RESPONSIBILITIES 1.1
1.2
ORGANISATION STRUCTURE
2
1.1.1 Company Organisational Structure
2
1.1.2 MAA Flight Attendant Department Organisation Chart
3
1.1.3 Key Organisational Appointments
4
RESPONSIBILITIES AND DUTIES
5
1.2.1 Flight Attendant Manager (FAM)
5
1.2.2 Assistant Flight Attendant Manager (AFAM)
6
1.2.3 Career Development and Recruitment Executive
6
1.2.4 Flight Attendant Executive (FAE) Grooming
7
1.2.5 Flight Attendant Executive (FAE)
8
1.2.6 Senior Flight Attendant (SFA)
9
1.2.7 Flight Attendant (FA)
11
1.2.8 Administrator
12
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES
01DEC12
Issue 03
Rev 00
Chapter
1
Page
2
Table of Contents
1.1 ORGANISATION STRUCTURE 1.1.1 COMPANY ORGANISATIONAL STRUCTURE Please refer to OM-A Chapter 1 – Organisation and Responsibilities
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES
01DEC12
Issue 03
Rev 00
Chapter
1
Page
3
Table of Contents
1.1.2
MAA FLIGHT ATTENDANT DEPARTMENT ORGANISATION CHART
Director of Flight Operations Capt Ahmad Ridzwan Mohd Salleh
Flight Attendant Manager Farhana Ahmad Faisal
Administrator
Asst. Flight Attendant Manager Rajganthan Baskaran
Flight Attendant Executive (Grooming)
Flight Attendant Executives
SFA
FA
Authority: Director of Flight Operations, AirAsia
Career Development & Recruitment Executive
Issue Date
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES
01DEC12
Issue 03
Rev 00
Chapter
1
Page
4
Table of Contents
1.1.3
KEY ORGANISATIONAL APPOINTMENTS a) Flight Attendant Manager b) Assistant Flight Attendant Manager
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES Responsibilities and Duties
1.2
RESPONSIBILITIES AND DUTIES
1.2.1
FLIGHT ATTENDANT MANAGER (FAM)
Issue 03
Rev 00
Chapter
1
Page
5
The Flight Attendant Manager is responsible to the Director of Flight Operations for the following: ─ Establishing, in cooperation with People Department the company’s recruitment policy and selection of new Flight Attendant Members; ─ To maintain a high operational, safety and efficiency on Flight Attendants; ─ Recommending to the DFO to call a hearing into the investigation of any accidents, incidents, irregularities and violation of any laid out regulations involving Flight Attendant personnel; ─ Organising and scheduling line check flights to track the professional standards and the development requirements of his personnel; ─ Co-coordinating with the Flight Operations Manager and the Administrator Crew Planning & Scheduling the requirements for Flight Attendant numbers; ─ The selection of Flight Attendant Executive; ─ Representing Flight Attendant Department in relations with other departments within AirAsia; ─ Co-coordinating with Maintenance Department in regards to cabin-related issues, such as safety equipment as well as technical installations in the cabin with the aim to enhance passenger safety and comfort; ─ Co-coordinating supply requirements for in-flight services; ─ To ensure a smooth administration and operation of AirAsia’s in-flight service in accordance with AirAsia and legal requirement; ─ To ensure that the mandatory requirements of the Flight Attendants are current, renewed or obtained; ─ To ensure all manuals and instructions used by and related to inflight services are valid and current; ─ Planning the Flight Attendants’ training in order to enhance the in-flight standard; ─ Timely issuance of the Flight Attendants’ rosters and Flight Attendants’ voyage report; ─ Monitoring overall processing and action of Flight Attendants’ voyage reports; ─ Liaising with Corporate Quality pertaining the Flight Attendants’ performance and standard. Collecting data and material for updates in the weekly Quality Improvement Forum; ─ Advising the Director of Flight Operations on in flight service performance and conduct of Flight Attendants; ─ To plan on Flight Attendant Department budgets; and ─ To carry out other duties assigned by DFO.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES Responsibilities and Duties
1.2.2
Issue 03
Rev 00
Chapter
1
Page
6
ASSISTANT FLIGHT ATTENDANT MANAGER (AFAM) - OPERATIONS & IN-FLIGHT The Assistant Flight Attendant Manager is responsible to the Flight Attendant Manager for the following: ─ To prepare and update all Flight Attendant manuals; ─ To conduct briefing for newly intake Flight Attendants ─ To conduct supernumerary briefing and write report; ─ Counsel and brief crew; ─ To submit monthly report to Flight Attendant Manager on the performance of crew; ─ To check daily administrations and monitoring of monthly roster; ─ To monitor grooming of Flight Attendants; ─ To inform crew on changes in In-flight service and other areas; ─ To conduct classes for Flight Attendants when applicable; ─ Giving feedback to the Academy when after receiving information from Quality to further improve training content; and ─ To do other duties assigned by Flight Attendant Manager.
1.2.3
CAREER DEVELOPMENT & RECRUITMENT EXECUTIVE Primary Responsibilities: ─ To explore creative methods by using marketing techniques and networking to attract suitable candidates ─ To build relationship and develop good rapport with colleges / universities ─ In charge to receive and review applications ─ To conduct due diligence on candidates for suitability of the post prior to hiring ─ Brief candidates on responsibilities , salary and benefits of the job ─ Plan , execute and liaise with relevant departments for recruitment initiative ─ Plan and strategize succession plan for FAD ─ Liaise with academy to ensure enhancement trainings are carried out ─ Welfare/Benefit / Communication/ Foreign crew ─ Accommodation of outstation crew ─ Compliment deserving Crew ─ Monitor / manage Flight Attendant Discipline Issues
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES Responsibilities and Duties
1.2.4
Issue 03
Rev 00
Chapter
1
Page
7
FLIGHT ATTENDANT EXECUTIVE (FAE) – GROOMING Primary Responsibilities: ─ To supervise and maintain a high standard on Flight Attendants grooming and image. ─ To advise Flight Attendants on all aspects of grooming , including nutrition, health, fitness and image. ─ To keep abreast on developments in Grooming Industry with regards to products, which may enhance grooming standards. ─ To liaise with Purchasing Department in the issuance of new uniforms and replacement, as well as all matters pertaining to uniforms and accessories. ─ To update crew on latest grooming and uniform issues through emails. ─ To reply to eVR on grooming matter and take action accordingly. ─ To check and release Flight Attendant for flight upon returning from maternity, Long Term Absence ─ To recommend annual leave and unpaid leave to FAM for Flight Attendant who were grounded due to weight, complexion and other matters. ─ To attend preliminary and final interviews for Flight Attendant new intake. ─ To select Flight Attendant for promotional work when required and liaise with relevant departments. ─ To action on Flight Attendant Performance Appraisal reports and take action accordingly. ─ To take corrective action on any deviation and non-compliance to the Grooming standards as stipulated in the grooming manual.
Secondary Responsibilities: ─ To support FAM or AFAM in overall responsibilities and attend to ad-hoc duties as and when required. ─ To attend meetings on grooming (uniform) related matters. ─ To liaise with consultants on make-up, hair products and any cosmetic items that will benefit crew. ─ To attend grooming related courses.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES Responsibilities and Duties
1.2.5
Issue 03
Rev 00
Chapter
1
Page
8
FLIGHT ATTENDANT EXECUTIVE (FAE) The Flight Attendant Executive is responsible to the Flight Attendant Manager for the following: ─ To do check flights. Submitting report on crew performance on in flight service and other relevant areas; ─ Monitor on overall performance and standard of Flight Attendant (SFA/FA); ─ Produce weekly/monthly report pertaining to job performance of Flight Attendants; ─ Mentor to SFA/FA; ─ To work closely with Quality department to ensure high standard of service by the Flight Attendants; ─ To conduct survey on customer service, safety emergency procedures, aircraft familiarization, communication skills, food &beverage, cabin management, gate management, personal appearance, welfare and hygiene; ─ To assess and submit report on crew performance on in flight service and other areas; ─ To counsel and brief Flight Attendants; ─ To do other duties assigned by Flight Attendant Manager.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES Responsibilities and Duties
1.2.6
Issue 03
Rev 00
Chapter
1
Page
9
SENIOR FLIGHT ATTENDANT (SFA) The SFA shall have overall responsibility to the aircraft commander for the conduct co-ordination and performance of the cabin operations and safety duties : ─ direct, co-ordinate and organize the functions and tasks of Flight Attendant; ─ be responsible for maintaining good discipline among all Flight Attendant whilst on duty; ─ be responsible to the Commander for the conduct and co-ordination of cabin safety and emergency procedure(s) as specified in the Operations Manual; ─ be responsible to report Cabin Secure before take-off and landing; ─ inform the flight crew of any irregularities and malfunctions in the cabin; ─ report any incidents which occur during flight by using the reporting system (i.e. Air Safety Reports / eVR). In all such cases, a copy of the report shall be communicated to the Commander concerned; and ─ ensure the orderly handover of the aircraft to the new Flight Attendants taking over. ─ they ensure cabin safety under the overall authority and responsibility of the Commander (i.e. the safety of the passengers and security of cabin load and galleys); ─ maintaining a thorough working knowledge of Flight Attendant emergency drills and procedures, as laid down in the Safety Emergency Procedures (SEP) Manual. In the event of an emergency he/she is responsible to the Commander for putting into effect the relevant procedures and emergency drills. ─ report to the Commander any incident that has endangered or could have endangered the safety of the operations; ─ being thoroughly familiar with all Company aircraft galley equipment, catering stowage's and passenger amenity equipment and their operation; ─ ensuring that they maintain a high standard of public conduct whilst in circumstances in which they could reasonably be recognised as being Company aircrew; ─ ensuring they present a good appearance when wearing the Company’s uniform; ─ liaison between passengers and the flight crew; and ─ provide optimum comfort and service to the Company's customers. ─ To adhere to all CIQ requirements. Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES Responsibilities and Duties
Issue 03
Rev 00
Chapter
1
Page
10
1.2.6.1 Pre Flight Responsibilities: ─ Ensuring that all galley equipment, catering stores, dry stores and lose equipment on board is properly and securely stowed; ─ Carrying out pre-flight routine inspections of the aircraft and its equipment as may be prescribed in the Operations Manual and Flight Attendant Safety Procedures Manual; ─ Ensuring that all passengers are properly and completely briefed as prescribed in the Operations Manual and Flight Attendant Safety Procedures Manual; ─ Ensuring that all appropriate and necessary documents are on board the aeroplane before its doors are closed for departure; ─ In an emergency situation, meticulously carrying out such appropriate emergency or abnormal procedures as may be laid down in the Operations Manual and Flight Attendant Policy Manual. 1.2.6.2 Post Flight Responsibilities: ─ Completing any reports and records that the Company or any other responsible authority may require; ─ Making such entries concerning cabin defects in the Cabin Defects Log as may be appropriate; ─ Taking all reasonable precautions to ensure cabin and galley are properly secured; ─ Adhere to all CIQ requirements.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES Responsibilities and Duties
Issue 03
Rev 00
Chapter
1
Page
1.2.7
11
FLIGHT ATTENDANT (FA) FA is responsible to the aeroplane Commander and shall carry out his instructions and assist him in the safe operation of the aeroplane: ─ they ensure cabin safety under the overall authority and responsibility of the Commander (i.e. the safety of the passengers and security of cabin load and galleys); ─
maintaining a thorough working knowledge of Flight Attendant emergency drills and procedures, as laid down in the Safety Emergency Procedures (SEP) Manual. In the event of an emergency he/she is responsible to the Commander for putting into effect the relevant procedures and emergency drills.
─
report to the SFA/Commander any incident that has endangered or could have endangered the safety of the operations;
─
being thoroughly familiar with all Company aircraft galley equipment, catering stowage's and passenger amenity equipment and their operation;
─
Ensure to maintain the high standards and good appearance in public at all times.
─ To adhere to all CIQ requirements. 1.2.7.1 Pre Flight Responsibilities: ─ Ensuring that all galley equipment, catering stores, dry stores and lose equipment on board is properly and securely stowed; ─ Carrying out pre-flight routine inspections of the aircraft and its equipment as may be prescribed in the Operations Manual and Flight Attendant Safety Procedures Manual; ─ Ensuring that all passengers are properly and completely briefed as prescribed in the Operations Manual and Flight Attendant Safety Procedures Manual; ─ In an emergency situation, meticulously carrying out such appropriate emergency or abnormal procedures as may be laid down in the Operations Manual and Flight Attendant Policy Manual. 1.2.7.2 Post Flight Responsibilities: ─ Taking all reasonable precautions to ensure cabin and galley are properly secured. ─ Adhere to all CIQ requirements Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual ORGANISATION AND RESPONSIBILITIES Responsibilities and Duties
Issue 03
Rev 00
Chapter
1
Page
1.2.8
12
ADMINISTRATOR The Administrator is responsible to the Flight Attendant Manager for the following : ─ To keep departments files and records updated ─ Prepare memo or/and e-mails both internal and external ─ Compile submission of reports (i.e. Safety, PD etc) ─ To prepare the payroll for the Flight Attendant -
claims
-
sector allowances
-
productivity allowances
─ To track departmental office stationery and documentation stock inventory levels are sufficient to meet daily requirements. ─ To prepare staff travel requisition forms. ─ To be familiarized with the Geneva System to maintain and update FA records. ─ To collate and compile daily voyage report ─ To generate summary of daily voyage reports to disseminate to relevant parties ─ To file and upkeep all voyage reports. ─ To track all MC’s, verify and filing. ─ Compile/Verification/submission of Leave forms ─ Uniforms and Accessories Inventory ─ To involve in Recruitment Process ─ Updating FA profile
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual OPERATIONAL CONTROL AND SUPERVISION
01DEC12
Issue 03
Rev 00
Chapter
2
Page
1
Table of Contents
CHAPTER 2 – OPERATIONAL CONTROL AND SUPERVISION 2.1
SUPERVISION OF THE OPERATION
2
2.1.1
General
2
2.1.2
Specific Responsibilities
2
2.2
SYSTEM OF PROMULGATION OF INSTRUCTIONS AND INFORMATION
OPERATIONAL 4
2.2.1
Flight Crew notices and manufacturer’s Advices
4
2.2.2
Authority and Classification
5
2.2.3
Distribution
5
2.2.4
Review
5
2.2.5
Aircraft Manufacturer’s Advice
5
ACCIDENT PREVENTION & FLIGHT SAFETY PROGRAM
6
2.3.1
Flight Safety Policy
6
2.3.2
Air Safety Policy
6
2.3.3
Safety Culture
6
2.3.4
Staff- Air Safety Responsibilities
7
OPERATIONAL CONTROL
8
2.4.1
Definition
8
2.4.2
Chief Pilot Operations
8
2.4.3
Flight Operations Management Responsibility
8
2.4.4
Flight Despatch Responsibility
8
2.4.5
Commander Responsibility
9
POWERS OF AUTHORITY
10
2.3
2.4
2.5
ADDITIONAL
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual OPERATIONAL CONTROL AND SUPERVISION
01DEC12
Issue 03
Rev 00
Chapter
2
Page
2
Supervision of the Operation
2.1
SUPERVISION OF THE OPERATION
2.1.1 GENERAL AirAsia must exercise operational control to establish and maintain a method of supervision of FAD; such method must be approved by the DCAM. AirAsia shall : ─
ensure that FAD are in conformance with the requirements of the AOC and all applicable regulations;
─
ensure that FAD personnel are competent, proficient and qualified;
─
establish a management structure which satisfies DCAM and matches to the operating network and scale of FAD;
─
provides and maintain the infrastructure necessary to produce safe and secure operations i.e. building workspaces, associated utilities, facilities for people in the organization, support equipment including tools … etc;
─
produce, provide and maintain the Flight Attendant Policy Manual for the use and guidance of operations personnel; and
─
ensure that all operations personnel are properly instructed, have demonstrated their abilities in their particular duties and are aware of their responsibilities and of the relationship of such duties to the operation as a whole.
The FAM has overall responsibility for ensuring that this control and supervision are fully maintained. 2.1.2
SPECIFIC RESPONSIBILITIES The Flight Attendant Manager is responsible for the overall safety of AirAsia Flight Attendant. FAD is responsible for the strategic implementation of the operational plan. The Flight Attendant Department administrators will be in charged on the maintenance of all Flight Attendant records.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual OPERATIONAL CONTROL AND SUPERVISION
01DEC12
Issue 03
Rev 00
Chapter
2
Page
3
Supervision of the Operation
Documents Storage Periods Information Used for the Preparation and Execution of the Flight : Flight Attendants Records : Type of Flight Attendants Records
Retained by
Time to be Kept
Flight, Duty and Rest time (Note)
Crew Rostering
15 months
Initial training conversion and differences training (including checking)
FAM
As long as the crew member is employed by AirAsia
Recurrent and Refresher Training (including checking)
FAM
Until 12 months after the Flight Attendant has left the employment
Dangerous Goods training
FAM
3 years
Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
01DEC12
OPERATIONAL CONTROL AND SUPERVISION
Issue 03
Rev 00
System of Promulgation of Additional Operational
Chapter
2
Page
4
Instructions and Information
2.2
Issue Date
SYSTEM OF PROMULGATION OF ADDITIONAL OPERATIONAL INSTRUCTIONS AND INFORMATION Information on an operational matter which is supplementary to that contained in the Flight Attendant Policy Manual is either of a semi-permanent or of an ad hoc nature. The following modes of publication/communication for promulgation may be used: ─
Temporary Revisions.
─
Air Crew Notice (ACN).
─
Print (Leaflet, Circular, Booklet), distributed by company mail.
─
Distribution into crew mail boxes.
─
Intranet; enabling all AirAsia’s departments to receive or distribute information at stations where flights and/or operations personnel have access to a terminal providing and/or accepting information in or for central storage.
─
2.2.1
Text messages.
Flight Attendant Circular (FAC) Operational information which is of a temporary or transient nature, or which requires immediate action pending its incorporation into the Flight Attendant Policy Manual, will be published by means of Flight Attendant Circular (FAC). These will also be used to advise Flight Attendant and other staff members on the distribution list, of amendments to operations and flight manuals. Where the manual involved is not issued on a personal basis, the notice will contain brief details of the amendment.
These notices will further be used to bring significant changes in legislation to the attention of staff. They will also be used for the dissemination of other operational information of general interest found in such publications as aeronautical information circulars, flight safety reports and notes.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
2
Page
5
OPERATIONAL CONTROL AND SUPERVISION Operation Control
2.2.2
AUTHORITY AND CLASSIFICATION Flight Operations Circular (FOC) is issued by the Director of Flight Operations and will be classified as follows:
2.2.3
a. Flight Operations Circular:
Administration
b. Flight Operations Circular:
Operations - Flight Crew and/or Flight Attendant
c. Flight Operations Circular:
Technical
d. Flight Operations Circular:
Safety & Security
e. Flight Operations Circular:
Training & Standards
f.
Flight Attendant Department (FAD)
Flight Attendant Circular:
DISTRIBUTION Distribution will be in accordance with the published list and an index provided for ease of reference in each volume of Notices. It shall be disseminated through the intranet and all flight crew are responsible to ensure that each individual’s mailbox is kept open for company mails.
2.2.4
REVIEW FAPM will be reviewed once every 12 months. The Flight Attendant Department with the Director of Flight Operations will review all notices to ensure that, where necessary, action has been taken to incorporate the contents as amendments to the appropriate manuals and to remove those Notices which are no longer valid or which in their opinion may be removed as sufficiently promulgated.
A notification of
instructions still in force will then be issued as itself a numbered notice in the series.
2.2.5
AIRCRAFT MANUFACTURER’S ADVICES A320-200 Operational Information Telex/Bulletins
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
2
Page
6
OPERATIONAL CONTROL AND SUPERVISION Operation Control
2.3
ACCIDENT PREVENTION & FLIGHT SAFETY PROGRAM
2.3.1
Flight Safety Policy There will always be hazards, both real and potential, associated with the operation of any aircraft. Technical, operational and human failures induce the hazards. The objective of the Company accident prevention and flight safety programme is to address and control them. This is achieved by the careful recording and monitoring of operational, engineering, and human safety-related occurrences for adverse trends in order to prevent the recurrence of similar incidents which could lead to an aircraft accident.
2.3.2
Air Safety Policy The highest level of safety in all of our operations shall be the primary attribute of all AirAsia services. Accordingly, the predominant factor in all operational decisions shall be that which provides the best means of achieving the required safety objective. Air Safety takes precedence over any commercial, operational, environmental or working practice considerations. The Air Safety implications of any decision must be considered before that decision is implemented.
2.3.3
Safety Culture Safety is the primary consideration in the operation of air services by AirAsia. The aircraft and equipment used in the provision of these services are selected and maintained to meet the highest standards of safety. Every staff member in the airline has a responsibility for Air Safety. The staff members provide the essential safety link between the airlines aircraft, its equipment and its customers. The culture of AirAsia is that the staffs accept that responsibility and take an active interest in Air Safety. In sharing this responsibility, each staff member is encouraged to be vigilant for any sign that they believe may impact on Air Safety and to report accordingly. The Safety Department, as the central reporting point, is an important element of this culture. Air transport is the defined core business of AirAsia and the provision of a safe air transport service is the primary aim of the airline, so the optimization of Air Safety has overriding priority for all personnel in AirAsia. Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
2
Page
7
OPERATIONAL CONTROL AND SUPERVISION Operation Control
2.3.4
Staff – Air Safety Responsibilities Each individual staff member will maintain a constant awareness of their prime responsibility to deliver a safe service to our customers. In decision making and task accomplishment nothing will be allowed to take precedence over the safety of the operation. All staff members shall be fully aware of AirAsia Air Safety policy and will implement that policy as part of their normal duties. It is expected that staff members will take an active interest in Air Safety as it applies to their particular function and also in a general sense so that their safety knowledge will enable them to make informed decisions.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
2
Page
8
OPERATIONAL CONTROL AND SUPERVISION Operation Control
2.4
OPERATIONAL CONTROL
2.4.1
Definition Operational control is the conduct of operational planning, the exercise of authority over initiation, continuation, diversion, termination or cancellation of a flight and the exercise of authority to carry out the recovery from operational irregularities. Operational control is exercised so as to ensure safety and regulatory compliance, economy, passenger comfort and schedule keeping of all flight operations. Safety and regulatory compliance are the main considerations.
2.4.2
Chief Pilot Operation CPO has overall responsibility and authority for operational control which is exercised through all the elements of the Flight Operations department in accordance with CAR 1996, the Operations Manuals and the other departmental manuals. CPO, Department Managers and Flight Dispatch exercise operational control up to the time a Commander commences his duty for a flight. Thereafter the Commander shall exercise immediate operational control over the flight in co-operation with Flight Dispatch and Maintenance and he shall base all decisions on the requirements of the Operations Manual and the need to achieve the safest possible operation of his flight. Although immediate Operational control is delegated to the Commander for the duration of his flight, the CPO retains responsibility for the support of the Commander and to provide any operational assistance that may be required.
The elements of Operational control are: ─
CPO and Managers within Flight Operations;
─
The Operations Manual, Operational policies and procedures;
─
Flight Dispatch;
─
Commander.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
2
Page
9
OPERATIONAL CONTROL AND SUPERVISION Operation Control
2.4.3
Flight Operations Management Responsibility Managers within Flight Operations department support the CPO in his responsibilities for the exercise of operational control.
2.4.4
Flight Dispatch Responsibility The responsibility of all AirAsia flight is exercised through Flight Dispatch, who shall ensure: ─ to monitor all flights from point of origin to final destination, including any intermediate destinations or diversions Flight Dispatch shall react in an appropriate manner to operational irregularities by crew member changes (e.g. standby or by other means), aircraft changes or changing the aircraft's planned schedule (e.g. early departure, delay, re-routing, cancellation of flight, diversion of flight en-route).
2.4.5
Commander Responsibility Once a Commander has commenced flight duty, the Flight Dispatch shall inform and consult him about all matters concerning his flight, crew and the aircraft. Once the flight has commenced, the authority to exercise control rests with the Commander. The Commander may consult with Flight Dispatch at any time for additional information or assistance i.e. deviation from the planned route, diversion or any other operational irregularities through the use of any available communication system such as ACARS / Stockholm Radio / SATCOM. He must report to the DFO and if necessary to the Chief Pilot Flight Safety, any operational procedure deviation and any event providing useful information for the enhancement of flight safety. It is through the structure of management that a Captain is designated as Commander of a particular flight and the responsibility for control of that flight thus delegated to him during the period he is in command. However, a Commander will inform OCC of any deviation from the planned flight as soon as possible. It is also through this structure of management that a Commander is held responsible for the exercise of his authority, which in terms of safety is the same within the Company as under the general law. In the discharge of his responsibilities, he must comply with all regulations and instructions that relate to his duties, departing from them only when such action is necessary to avert danger. Any such departure must be allowed as soon as possible by notification in writing to the Director of Flight Operations, giving the reasons for the action taken. The Commander is also given authority over the operating crew to ensure that they perform their duties to the standard required by the Company and in accordance with its instructions and procedures. Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
2
OPERATIONAL CONTROL AND SUPERVISION Powers of Authority
Page
2.5
10
POWERS OF AUTHORITY The DCAM has the power to deliver the right to operate by means of an Air Operator Certificate (AOC).
An AOC may be varied, suspended or revoked if the DCAM is no longer satisfied that the operation is safe.
The DCAM has the privilege to grant an exemption from any requirement prescribed in the respective regulations. In such a case, the Authority is responsible for ensuring that an acceptable level of safety can be maintained.
The Chief Executive Officer, the Director of Flight Operations, the Chief Pilot Operations, the Director of Safety & Security, and the Chief Pilot, Training & Standards must be acceptable to the DCAM. The DCAM has the right to interview any nominee or call for additional evidence of his suitability before deciding upon his acceptability.
The DCAM has the power to:
Determine the adequacy, relevance and consistency of the AirAsia’s compliance with the requirements;
Assess the efficiency of AirAsia’s Internal monitoring procedures and confirm the availability of sufficient resources and proper processes, as documented by AirAsia’s Quality System;
Verify by means of inspections, compliance with the requirements and the effectiveness of AirAsia’s Quality System.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
2
OPERATIONAL CONTROL AND SUPERVISION Powers of Authority
Page
11
The DCAM has the power to assess the continued competence of AirAsia by inspection and monitoring of:
Infrastructure
Manuals
Training
Crew Records
Maintenance
Ramp
Equipment
Pre-flight preparation
Release of Flight / Dispatch
Flight
Ground
Dangerous Goods
Quality System and results of operator's Quality Audits
Any time such an inspection is conducted in the premises of the Company, a competent member of the department inspected shall accompany the member of the DCAM. For flight inspections, a DCA inspector or DCA authorised personnel will present an Aviation Safety Inspector credential, to the pilot in command of an aircraft. The Inspector must be given free and uninterrupted access to the pilot’s compartment and cabin of the aircraft. The DCAM has the power to issue Operational Directives in the interests of safe operations. The Commander, on request of any authorized agent of the State in which he is operating, will give access to that agent any or all documentation associated with operations through that state that must be on board the aircraft.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
2
OPERATIONAL CONTROL AND SUPERVISION Powers of Authority
Page
INTENTIONALLY LEFT BLANK
Authority: Director of Flight Operations, AirAsia
12
Issue Date
01DEC12
Flight Attendant Policy Manual QUALITY SYSTEM Reserved
CHAPTER 3 – RESERVED
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Authority: Director of Flight Operations, AirAsia
Issue 03
Rev 00
Chapter
3
Page
1
Issue Date
01DEC12
Flight Attendant Policy Manual QUALITY SYSTEM Reserved
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Authority: Director of Flight Operations, AirAsia
Issue 03
Rev 00
Chapter
3
Page
2
Issue Date
Flight Attendant Policy Manual CREW COMPOSITION
01DEC12
Issue 03
Rev 00
Chapter
4
Page
1
Table of Contents
CHAPTER 4 – CREW COMPOSITION 4.1
GENERAL
2
Flight Attendant
2
4.2
DESIGNATION OF THE AIRCRAFT COMMANDER
3
4.3
FLIGHT CREW INCAPACITATION
4
4.3.1
Chain of Command
4
4.3.2
Commander’s Seating Position
5
4.1.1
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
Rev 00
CREW COMPOSITION
Chapter
4
Page
2
General
4.1
GENERAL The minimum flight crew to be carried shall never be less than is stipulated in the aircraft Flight Manual. This number must and will be augmented as necessary in the case of individual flights to satisfy the crewing requirements of the training manual and of the Company’s flight time/duty time limitations as set-out in this manual.
4.1.1
FLIGHT ATTENDANT The number of FA that must be carried on Malaysian registered aircraft for the purposes of public transport is defined in the CAR 1996 as specified below. Minimum Complement The number of Flight Attendant that must be carried on Malaysian registered aircraft for the purposes of public transport is defined in the Civil Aviation Regulations (CAR) 1996. In the case of an aircraft with a total seating capacity not exceeding 200 passengers, there shall not be less than one Flight Attendant for every 50, or fractions of 50 passengers in the aircraft. The specific minimum Flight Attendant for A320-200 are stipulated in the SEP manual – POLICY AND REGULATIONS, FLIGHT ATTENDANT REQUIREMENT; In the event of incapacitation of Flight Attendant, the number of Flight Attendant attendants carried on such a flight shall not be less than one cabin attendant for every 50 passengers or a fraction thereof carried on the aircraft. Consideration must be given by the Senior Crewmember to the relocation of Flight Attendant and to the effect on emergency and safety procedures of the reduction in Flight Attendant; Further reductions in the number of Flight Attendant carried can only be made if the prior written permission from DCAM has been obtained. Details of the clearance must be given to the Commander before departure; In addition to the minimum legal requirements the Airline may increase the number of Flight Attendant to provide a specified level of service; It is AirAsia’s policy to operate passenger carrying services with Flight Attendants who have been qualified on the aircraft type by virtue of an approved SEP Training course; However, positioning operational crew may act in the cabin for emergency evacuation purposes; and Seat Occupancy during take-off and landing and during any pre-planned emergency: Flight Attendant must occupy their allocated seats designed for that purpose. Where the number of Flight Attendant exceeds the availability of Flight Attendant seats, the additional Flight Attendant will normally occupy a seat in the passenger cabin if available. On aircraft equipped with over-wing exits, the preference is a aisle seat adjacent to an over wing exit. They may leave their assigned stations when permitted by the Commander, for the purposes of carrying out cabin service duties but must return to their assigned station whenever so instructed by the aircraft Commander at any time during flight. Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
Rev 00
CREW COMPOSITION
Chapter
4
Page
3
Designation of the Aircraft Commander
4.2
DESIGNATION OF THE AIRCRAFT COMMANDER Irrespective of the number of crew carried, the Company will designate one of the pilots to be the aeroplane Commander for a particular flight or series of flights. This will normally be done by means of the published roster.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
Rev 00
CREW COMPOSITION
Chapter
4
Page
4
Flight Crew Incapacitation
4.3
FLIGHT CREW INCAPACITATION Please refer SAFETY MANUAL, CHAPTER 5 EMERGENCY PROCEDURES
4.3.1
CHAIN OF COMMAND The Chain of Command will be in the following order: ─
Commander.
─
Captains. (Note 2 below)
─
Senior First Officer. (Note 1 below)
─
First Officer. (Note 1 below)
─
Second Officer. (Note 1 below)
─
Senior Flight Attendant (SFA).
─
Other cabin crew in order of seniority.
Note (1): In order of rank and/or seniority (staff no.)
Note (2): Where two captains are flying together the Captain on the left-hand seat will assume command except in the case of a Training Captain who has been assigned to training or checking duties on the flight and is occupying the left-hand or right-hand seat. In such cases, the Training Captain shall have command. He shall not have command and no command responsibilities, when conducting a check flight from the jump seat.
When an extra Pilot is carried to provide in-flight relief the following shall apply: ─
the captain of the main crew is the legal Commander of the flight and must be seated at the controls for take off and landing
─
a captain operating as a relief crewmember shall operate under the command of the legal Commander of the aircraft. He will assume command only in the event of the incapacitation of the Commander.
Note: Refer OM-A chapter 1.7.2
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
Rev 00
CREW COMPOSITION
Chapter
4
Page
5
Flight Crew Incapacitation
4.3.2
COMMANDERS SEATING POSITION When the normal Flight Crew complement is carried, the Commander must always occupy the left hand seat on the flight deck. Captains are not normally permitted to fly together, unless specifically rostered. Permitted exceptions are: -
Training Commanders conducting required training duties;
-
Commanders operating as in-flight relief crew during cruise;
-
Management and route Check Commanders conducting required duties;
-
Right hand seat qualified commanders.
A Captain qualified to operate in the right hand seat may carry out the duties of that position, including take-off and landing.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual
Issue 03
Rev 00
CREW COMPOSITION
Chapter
4
Page
6
Flight Crew Incapacitation
INTENTIONALLY LEFT BLANK
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual QUALIFICATION REQUIREMENTS
01DEC12
Issue 03
Rev 00
Chapter
5
Page
1
Table of Contents
CHAPTER 5 – QUALIFICATION REQUIREMENTS 5.1
GENERAL
2
Licenses / Qualification / Competency
2
FLIGHT ATTENDANT
3
Senior Flight Attendant (SFA)
3
5.2.1.1 Acting Senior Flight Attendant
3
5.2.2
Flight Attendant (FA)
3
5.2.3
Flight Attendant (FA) Medical Fitness
4
5.2.4
Recency
4
5.2.5
SEP Ground/Line and Enroute Cabin Safety Observation
5
5.2.6
DCAM Enroute Cabin Surveillance Inspection
5
Flow Chart – Ground and Cabin Line Check
6
TRAINING, CHECKING AND SUPERVISORY PERSONNEL
7
5.3.1
Training Records
7
5.3.2
Safety Examiners
7
5.3.3
Qualification Requirements
5.1.1 5.2 5.2.1
5.3
Authority: Director of Flight Operations, AirAsia
7
Issue Date
Flight Attendant Policy Manual QUALIFICATION REQUIREMENTS
01DEC12
Issue 03
Rev 00
Chapter
5
Page
2
General
5.1
GENERAL
5.1.1
LICENSE / QUALIFICATION / COMPETENCY Before acting as an operating member of the flight crew of a Company aircraft, each person must hold the applicable valid Certificate of proficiency and ratings that comply with the requirements of the DCAM, and are appropriate to the duties being performed. He shall satisfied the requirements laid down which reference for FA (532) and be suitably qualified and competent to conduct the duties assigned to him.
Crew members are required to carry their valid SEP card.
All Flight Attendants are responsible for the renewal of their Certificates.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual QUALIFICATION REQUIREMENTS
01DEC12
Issue 03
Rev 00
Chapter
5
Page
3
Flight Attendant
5.2
FLIGHT ATTENDANT
5.2.1
SENIOR FLIGHT ATTENDANT (SFA) The Company will nominate a Senior Flight Attendant on every flight.
The Senior Flight Attendant designated as the Crew in Charge, will be responsible to the Commander for the conduct and co-ordination of the cabin safety and emergency procedures specified in the SEP manual.
The minimum experience level required to be promoted to Senior Flight Attendant, is one year operating experience as an operating Flight Attendant and have completed the necessary training program in accordance with AIC 3/99.
5.2.1.1 ACTING SENIOR FLIGHT ATTENDANT The Company will designate an alternate for the Senior Flight Attendant in the event he is unable to operate off base. This alternate must have completed at least six (6) months of work as a Flight Attendant and completed the appropriate training.
5.2.2
FLIGHT ATTENDANT (FA) A Flight Attendant must meet the following requirements:
Minimum age 18 years
Have passed an initial medical examination or assessment
Remain medically fit to discharge the specified Flight Attendant duties
Have completed an initial and type specific qualification course
Have received satisfactory assessments
Have completed a suitable course
Flight Attendants must complete a conversion course before operating on a new type and a differences course before operating on a new variant of a type or with new or differently located equipment on an existing type. Flight Attendants are required to carry their company license and a document containing a photo (passport) for purposes of identification of the holder of the license on board the aircraft.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual QUALIFICATION REQUIREMENTS
01DEC12
Issue 03
Rev 00
Chapter
5
Page
4
Flight Attendant
5.2.3
FLIGHT ATTENDANT MEDICAL FITNESS Following the successful completion of an initial medical examination or assessment, the Flight Attendant member is required to maintain the degree of medical fitness necessary to enable her/him to carry out her/his duties. The Flight Attendant Department will maintain medical records in respect of Flight Attendant.
The following Flight Attendant medical requirements are applicable:
General good health
Freedom from any physical or mental illness which might lead to incapacitation or inability to perform Flight Attendant duties
Normal cardio-respiratory function
Normal central nervous system
Adequate visual acuity – 6/9 with or without glasses
Adequate hearing
Normal function of ear, nose and throat
5.2.4 RECENCY Any crewmembers who have been absent from all flying duties for more than 06 months shall complete the following training before undertaking the assigned duties:
Attend recurrent training (examination required and new SEP validity date given)
Opening of doors and exits in normal and emergency operation
Evacuation procedures including crowd control techniques
Location and handling of emergency equipment
Operate at least a familiarisation flight (minimum 02 sectors)
Note : Any crewmembers who have been absent from all flying duties for more than 24 months i.e due to long medical leave, must undergo the complete initial training before allowed to operate as a crew
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual QUALIFICATION REQUIREMENTS
01DEC12
Issue 03
Rev 00
Chapter
5
Page
5
Flight Attendant
5.2.5
SEP GROUND/LINE CHECK AND ENROUTE CABIN SAFETY OBSERVATION AirAsia Safety Examiners may perform, at any time ground/line check and enroute cabin safety observation without prior notification on any Flight Attendant. All Flight Attendant must pass the check in order to resume flight duties. Failing which, the Flight Attendant shall be grounded for a minimum of 01 working day for the purpose of revision and examination.
5.2.6
DCAM ENROUTE CABIN SURVEILLANCE INSPECTION During the DCAM Enroute Cabin Surveillance Inspection, should the authorised DCAM Surveillance Inspector find any Flight Attendant assessed not up to the standards required, the particular Flight Attendant will be removed from flight by the relevant department to be re-assessed by the Company’s Safety Examiner. The grounded Flight Attendant will only be allowed to resume flight duty once he/she has successfully passed the SEP Ground Check.
Note : Refer Flow Chart of Ground and Cabin Line Check (page 6)
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual QUALIFICATION REQUIREMENTS
01DEC12
Issue 03
Rev 00
Chapter
5
Page
6
Flight Attendant
FLOW CHART – GROUND AND CABIN LINE CHECK SEP GROUND/LINE CHECK AND ENROUTE CABIN SAFETY OBSERVATION & DCAM ENROUTE CABIN SURVEILLANCE INSPECTION
YES
FA COMPLIANCE
NO REMOVE FROM FLIGHT
REVISION AND EXAMINATION BY SE
RESUME FLYING DUTIES YES
NO REVISION AND 1st RESIT EXAMINATION BY SE
YES
NO REVISION AND 2nd RESIT EXAMINATION BY SE
NO REFERRED TO RELEVANT DEPARTMENTS FOR FURTHER ACTION Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual QUALIFICATION REQUIREMENTS
01DEC12
Issue 03
Rev 00
Chapter
5
Page
7
Training, Checking and Supervisory Personnel
5.3
TRAINING, CHECKING AND SUPERVISORY PERSONNEL
5.3.1
TRAINING RECORDS The company shall make records of all conversion courses and recurrent training and checking available on request to flight crewmembers.
5.3.2 SAFETY EXAMINER The Safety Examiners are responsible to the Director of Corporate Safety and Security for promoting, organizing, maintaining and ensuring a high level of safety standard of Flight Attendant and as representative for all safety related responsibilities of the Regional Director of Safety and Security.
5.3.3
QUALIFICATION REQUIREMENTS
The minimum level of experience and attributes required to be promoted to a Safety Examiners are as follows: The minimum experience level required to be a Safety Examiner are as follows:
A minimum of 02 years of experience as a Senior Flight Attendant with AirAsia
A good personal record of Safety and First Aid examination results and passed his/her previous SEP Line/Ground check
Well versed and conversant in both written and spoken English
Well versed and confident in the subject of Safety Emergency Procedures (SEP) theory as well as in practical drills
Want to contribute to increasing the level of safety awareness among crew members
Able to work independently with good work ethics and personality
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual QUALIFICATION REQUIREMENTS
01DEC12
Issue 03
Rev 00
Chapter
5
Page
8
Training, Checking and Supervisory Personnel
INTENTIONALLY LEFT BLANK
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS
01DEC12
Issue 03
Rev 00
Chapter
6
Page
1
Table of Contents
CHAPTER 6 – CREW HEALTH PRECAUTIONS 6.1
ILLNESS OR INCAPACITATION WHILE ON DUTY
2
6.2
INTERNATIONAL REGULATIONS
3
6.3
QUARANTINE REGULATIONS
4
6.4
GENERAL HEALTH
5
Alcohol Policy Narcotics and Drugs – Policy Anesthetics Medication, Drugs and Flying Sleeping Tablets/Hypnotic Anti-Histamines Immunization Blood Donation Deep Sea Diving Sleep and Rest Fitness Surgical Procedures Diurnal Rhythm Fatigue Pregnancy Sample of Fatigue Report Form
5 6 6 6 6 7 7 7 7 7 7 7 7 8 8 9
TROPICAL MEDICINE Tropical Climate Hygiene Tropical Disease Main Tropical Diseases
10 10 10 11 12
6.6
FOOD HYGIENE
16
6.7
FOOD POISONING
17
6.8
MEAL PRECAUTIONS PRIOR TO AND DURING FLIGHT
18
6.4.1 6.4.2 6.4.3 6.4.4 6.4.5 6.4.6 6.4.7 6.4.8 6.4.9 6.4.10 6.4.11 6.4.12 6.4.13 6.4.14 6.4.15
6.5 6.5.1 6.5.2 6.5.3 6.5.4
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS
01DEC12
Issue 03
Rev 00
Chapter
6
Page
2
Illness or Incapacitation While on Duty
6.1
ILLNESS OR INCAPACITATION WHILE ON DUTY Any crew who becomes ill or incapacitated while on flight duty or during a stop over period outstation must, report the matter to the Commander at the earliest opportunity. The commander should immediately contact the Operations Department by the speediest means available. The Commander should be aware that a sudden deterioration in health might be an indication of the onset of a dangerous or infectious complaint. Carriage of a flight crew or Flight Attendant who is ill is not authorised without permission from the medical examiner. Carriage of ill crew could prejudice AirAsia's position in several ways :
International health regulations;
Liability to the staff member concerned, should a serious illness ensue; and
Invalidation of the insurance of the aircraft; or
Significant decrease in the safety of the flight, if there was a reduction in the number of available crew.
The Commander must ensure that a doctor is called at the earliest opportunity to examine the crew concerned. A certificate must be obtained stating whether the individual is fit for duty, or alternatively for travel. The Commander is authorised to arrange any tests necessary to ascertain the condition of the individual concerned. The Commander and the crew must submit a written report as soon as possible on return to base. Commanders should notify in advance the arrival time at base of any crew positioning due to illness to the Director of Flight Operations or Chief Pilot Operations, through Operations Control Center. Commanders have an overall responsibility for ensuring that all of the crew is fit for duty, even if a report of sickness is not received. Where any doubt exists, a Commander must ensure that a doctor sees the individual concerned and that the report from the doctor is forwarded to AirAsia, at the earliest opportunity. In the case of a Commander being incapacitated, the normal change of command to the Co-Pilot applies, refer to Chapter 4.3.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS
01DEC12
Issue 03
Rev 00
Chapter
6
Page
3
International Regulations
6.2
INTERNATIONAL REGULATIONS The Commander/Agent must report all cases of illness on-board the aircraft (excluding cases of airsickness and accidents) on landing at an airport. The details are to be given in the appropriate part of the Aircraft General Declaration. Cases of ill passengers disembarked during the flight must also be reported on arrival.
Where cases of illness occur during the flight and the passenger disembarks at a transit station during the flight, this occurrence must also be reported on arrival at final destination.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS
01DEC12
Issue 03
Rev 00
Chapter
6
Page
4
Quarantine Regulations
6.3
QUARANTINE REGULATIONS Any SFA or FA duties e.g. when FA notices a sick patient with chicken pox, they need to inform the commander.
When a passenger on-board shows symptoms which might indicate the presence of a major disease, the Commander of an arriving flight must ensure that the airport medical or health authority has been informed.
It is the responsibility of airport medical or health authorities to decide whether isolation of the aircraft, crew and passengers are necessary.
On arrival of the aircraft, nobody shall be permitted to board the aircraft or disembark or attempt to off load cargo or catering until authorised by the airport medical or health authority.
Each station, in conjunction with the airport medical or health authorities will devise a plan that would provide, when necessary for:
transportation of suspected cases of infectious diseases by selected ambulance to a designated hospital;
transfer of passengers and crew to a designated lounge or waiting area where they can be isolated from other passengers until cleared by the airport medical or health authorities; and
decontamination of the aircraft, passenger baggage, cargo and mail and any isolation lounges used by passengers or crew suspected of having infectious diseases.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
6
Page
5
CREW HEALTH PRECAUTIONS General Health
6.4 6.4.1
GENERAL HEALTH ALCOHOL - POLICY Although alcohol consumption may be socially acceptable, it has a detrimental effect on human skills and efficiency, which is particularly noted in relation to flying duties. The effects of alcohol are primarily related to levels in the blood, which vary individually according to the quantity and rate of consumption and may remain an insignificant quantity long after the last alcoholic intake.
Therefore alcohol must not be consumed by a crew member while on duty or during the ten (10) hours proceeding the specified reporting time for a flight duty or standby duty.
Furthermore, crew members, by regulation, must not commence a flight duty period with a blood alcohol level in excess of 0.2 promille (0.020 gram/100ml).
Therefore, alcohol may be consumed only in moderation during the sixteen hours proceeding the 10 hours period referred to above. As a guide, moderation should be regarded as no more than 5 units of alcohol. One unit is equivalent to half a pint of beer, a small glass of wine or a small measure of spirits.
Local state restrictions may be more restrictive than those laid down by AirAsia and in such cases the State restriction must be observed. No alcoholic drink is to be consumed in a public place at any time by any Company employee while wearing full or partial uniform. At the discretion of the Director of Flight Operations, exemption from this rule may be given on special occasions and when attending special functions.
No alcohol, or containers for alcohol, may be taken to the flight deck during flight.
Any breach of the above regulations will result in severe disciplinary action and any crew member who consumes alcohol within the period of 10 hours prior to a flight, or standby duty, will be liable for dismissal.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
6
Page
6
CREW HEALTH PRECAUTIONS General Health
6.4.2 NARCOTICS & DRUGS - POLICY The use of narcotics and drugs, which have not been prescribed by a medical practitioner, is expressly forbidden at any time. This guidance also applies to sleep inducing drugs. Crew member found with banned substance will be subject to summary dismissal. 6.4.3
6.4.4
ANESTHETICS Flight crew must not operate:
within 48 hours following any general anesthetic
within 24 hours following any local anesthetic
MEDICATION DRUGS & FLYING It should hardly be necessary to stress that aircrew should not undertake flying duties whilst under the influence of any drug or drugs which may adversely affect performance. Pilots should know that many commonly used drugs have side effects liable to impair judgment and interfere with performance. When in doubt, crew members should seek the advice of a suitably qualified doctor to establish whether medication being taken precludes flight duties or not. In cases where a crew member is taking medication he could well ask himself the following questions. Do I feel fit to fly? Do I need any medication at all? Have I had a trial of this particular medication on the ground for at least twentyfour hours before flight, to ensure it will not have any adverse effects on me? Many medications may have adverse effects on the nervous system, which may be more marked in flight than on the ground. As a general rule, if a crew member finds it necessary to take, or has been prescribed some form of medication, his fitness to fly must be suspect and he shall seek aero-medical advice before commencing or continuing with flying duties. The following are some types of medication in common use which may impair reactions.
6.4.5
HYPNOTIC Use of hypnotic (sleeping tablets) may dull the senses, cause confusion and slow reactions. The length of time they act varies and crew MUST have expert medical advice before using them. Warning: Sleeping Pills and Alcohol are a lethal combination.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
6
Page
7
CREW HEALTH PRECAUTIONS General Health
6.4.6
ANTI-HISTAMINES All anti-histamines can produce side effects such as sedation, fatigue and dryness of mouth. Commonly, they are included in medication for the treatment of common cold, hay-fever and allergic rashes or reactions. Some nasal spray may also contain anti-histamines. Very mild conditions of hay fever etc. may be controlled by small doses of anti-allergic drugs, but a trial period is absolutely essential before flying duties and in all cases expert medical advice must be sought.
6.4.7
IMMUNIZATION Medical advice is to be sought concerning the period to be observed before returning to flying duties following immunization.
6.4.8
BLOOD DONATION Crew members should not normally act as blood donors. If, for any reason, they have done so, they are to advise the Company immediately following each donation and shall not undertake flying duties for at least 24 hours after they have given blood.
6.4.9
DEEP SEA DIVING Crew members whose sporting activities include deep sea diving to a depth exceeding 10 meters shall not fly within 48 hours of completing such diving activity.
6.4.10 SLEEP & REST Although the controls on flight and duty periods are intended to ensure that adequate opportunities are provided for crew members to obtain rest and sleep, individuals should ensure that proper advantage is taken of such opportunities. A crew member shall not perform duties on an aeroplane if he knows or suspects that he is suffering from fatigue, or feels unfit. 6.4.11 FITNESS No individual shall act as a member of the crew of a Company aeroplane if, for any reason, his physical or mental condition is such that it could endanger the safety of the aeroplane or its occupants. 6.4.12 SURGICAL PROCEDURES Aero-medical advice should be sought prior to returning to flying duties following any surgical procedure. 6.4.13 DIURNAL RHYTHM It is a well established fact that the human body has a diurnal cycle or rhythm. This means that its chemical, psychological and physiological activity is high during normal waking hours and is low during normal sleeping hours. They reach the lowest point at about 4.00 am. Flight across time zones, that is either east-west or west-
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
6
Page
8
CREW HEALTH PRECAUTIONS General Health
east, may interrupt the diurnal cycle. However, there is no proof that this is harmful to health. To minimize the tiring effects of interruption to their day-night biological cycle, flight crew is advised: when away from home, to adhere as much as possible to home time for sleeping, eating and bowel function to take adequate rest before flight to eat light snacks at three or four hourly intervals to increase alertness 6.4.14 FATIGUE A crew shall not commence a flight duty or continue a flight duty after an intermediate landing if he is aware that he is too fatigued or will be too fatigued before the next landing. The basic responsibility in fatigue management rests with the individual crew who shall report for duty in a reasonably rested state and in an emotionally fit state to perform his expected duty. This includes attention to such factors as sleep, personal fitness, health, lifestyle and activities prior to flight. Due allowance for any adverse effects of these factors should be taken into account to ensure that fatigue which would significantly affect operating performance is not encountered during flight duties. In case of fatigue crew must seek medical advice. In the case of crew stepping down from flight duties due to fatigue, the Fatigue Report form shall be filled and submit within 24 hours to the Flight Attendant Department. However, for data collection purposes, crew are encouraged to submit the Fatigue Report voluntarily. Refer to page 9 for a sample of the Fatigue Report Form. 6.4.15 PREGNANCY A Flight Attendant who becomes pregnant must immediately, upon becoming aware of such pregnancy, notify her management. Certification of "unfitness to fly" shall be in writing from the attending physician and shall indicate the expected date of delivery. Upon receipt of such a notice, the Flight Attendant will be removed from flying duties. At post maternity, FA must report to FAD with doctor’s letter. After verifying and confirming the contents of the letter, the FA may be allowed to proceed for relevant training prior to resuming flying duties. This shall also be subject to grooming guidelines as stated in FA Grooming Manual.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
6
Page
9
CREW HEALTH PRECAUTIONS General Health
Sample of Fatigue Report Form:
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS Tropical Medicine
Issue 03
Rev 00
Chapter
6
Page
6.5
TROPICAL MEDICINE
6.5.1
TROPICAL CLIMATE Two types of climate can be expected in the tropical zone:
10
The dry desert climate with very high day temperatures and very cold nights
The humid hot climate with both day and night high temperatures and humidity around 90 %.
These very hot and humid conditions can be very tiring and tend to reduce working intensity. When the surrounding temperatures are higher than those of the body, the defense mechanism of the body gives off heat in the form of perspiration. If we perspire a lot we should increase our liquid and salt intake. It is important to protect ones self from:
Ultraviolet radiation of the sun. This is the radiation that causes sunburn or snow blindness. Protection against ultraviolet radiation is best achieved by limiting our sunbathing to short periods, by the use of barrier creams and lotions and by the use of reliable sun glasses.
Infra-red radiation. This is the radiation that causes "sun-stroke" and can be guarded against by the use of light colored head wear.
Be careful of alcoholic intake. Siesta during the hot hours of midday is recommended. 6.5.2
HYGIENE Particular care should be taken regarding hygiene in hot countries.
Drinking Water: Supply of pure drinking water is the exception in tropical and sub-tropical areas. Water from the tap must be regarded as infected, even when it is merely used for brushing the teeth. A guiding principle should be not to drink any water, which is not purified by boiling, or by chemical disinfection (chlorination). The common infections dealing with water are typhoid fever, paratyphoid fever and dysentery.
Milk: Un-boiled milk can be a source of infection.
Recommended drinks: Boiled drinks and beverages in bottles. Make sure the bottles are opened in your presence.
Ice:
Fruit: Avoid raw fruit without peel. Use fruit that can be peeled. Safe fruit oranges, bananas, mangoes, pineapples, etc., wash fruit before peeling, wash grapes before eating.
Very often contaminated. Do not use ice in your drink.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS Tropical Medicine
Issue 03
Rev 00
Chapter
6
Page
6.5.3
11
Salads and Raw Vegetables: Eating salads or raw vegetables runs the risk of worm infestation or of contracting amoebic dysentery.
Meats: Eat only fresh meat, which has been freshly cooked. Avoid raw or cold meats.
Fish: Eat only fresh fish freshly cooked. Avoid shell fish especially oysters.
TROPICAL DISEASES Tropical diseases are not confined entirely to the tropics but can occur almost anywhere. However their incidence and frequency are influenced by local factors. Tropical diseases are mainly transmitted in the following ways: Through insect stings or bites Through healthy skin by other parasites Through food and drink From the ground Person to person • The following insects transmit disease: Mosquitoes transmit Malaria, Yellow Fever, Dengue Fever and Sand fly Fever Lice transmit Typhus, relapsing fever and spotted fever Rat Fleas transmit Plague. • Protective measures against insects: Sleeping quarters should be free of insects. Use mosquito nets over beds. Nets should be taut and should not come in contact with body, or use insecticide. Protect the skin by using an insect repellent. • Following diseases are contracted through the skin: Bilharzias: Aquatic snails act as intermediaries. The larvae of worms pass from such snails into the water and on contact with the skin into the human body. Weil's disease: The germs of this disease are excreted in rat’s urine. They can penetrate the skin of bathers. Fungus Diseases: The fungus is present in tropical and sub-tropical inland waters, in shallow rivers and lakes, but hardly ever in sea water. • Protective measures to avoid contagion through the skin: Avoid inland water. Bathe only in pools with purified water or in the sea. Use cotton wool ear plugs. Wear shoes when walking around the pool.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS Tropical Medicine
Issue 03
Rev 00
Chapter
6
Page
6.5.4
12
MAIN TROPICAL DISEASES •
Amoebiasis (amoebic dysentery) Causative Parasite: Amoebiasis is due to the ingestion of a unicellular parasite, the Entamoeba Histolytica. This is followed by an infection of the intestinal tract. Distribution: Although most prevalent as an endemic disease of tropical and sub-tropical countries unsanitary disposal of excreta and primitive methods of water purification may result in its introduction into temperate zones. Source of Infection: Water polluted by infected faeces is the commonest source of infection, hence the prophylactic importance of safe drinking water. Other sources of infection are, foods grown on soils manured by infected excreta, flies and food handlers. Clinical features: Clinically the disease is characterized by an insidious onset, frequent febrile relapses and a tendency to chronicity. Diarrhea is the outstanding symptom, but it may be absent. There is abdominal pain with blood and mucus in the stools. Complications: Inflammation of the liver Liver abscesses Inflammation of the gall bladder and bile ducts. Treatment; Consists of rest, diet and a course of therapy which varies with the type of case. Prevention; No vaccination or inoculation is available, nor is there any chemical prevention such as that is used to prevent Malaria.
•
Malaria Transmission: Infection takes place through the bite of an infected anopheles mosquito and transmission of the parasite into the human blood stream.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS Tropical Medicine
Issue 03
Rev 00
Chapter
6
Page
13
Geographical distribution: Variable, consult medical department.
Incubation Period: The incubation period usually ranges from 10 to 35 days. Morbidity: Malaria causes several million deaths each year. Symptoms: An acute, sometimes chronic, often recurrent, febrile disease characterized by periodic paroxysms of chills followed by high fever and sweating due to the presence of parasites in blood. The early stage of the illness can very easily be confused with many other infectious diseases, the more so if this occurs after return to a temperate region where your doctor may not think immediately of the possibility of Malaria. Prevention: Preventive measures include use of insect repellent sprays to protect skin, screens on doors and windows, mosquito netting in bedrooms, sufficient clothing to cover as much as the skin surface as possible against mosquito bites (this is important after sundown). It is not possible to produce permanent immunity either chemically or by the use of vaccines. Therefore drugs are only effective as long as they are taken regularly. Treatment: Under medical supervision. Malaria can be fatal if treatment is delayed. Therefore after having been in a malarial area, if you feel unwell or have an unusual temperature within four weeks of leaving the area, tell your doctor; don't wait to be asked.
•
Typhoid and paratyphoid fevers They are ingestion diseases characterized by high fever and intestinal symptoms. Transmission: Typhoid fever is conveyed by water contaminated by sewage; by articles of food grown in or gathered from water, e.g. shellfish and watercress; or by cooking utensils washed in such water. Paratyphoid fever is rarely water borne; recorded epidemics are few. Foodstuffs contaminated by carriers usually disseminate the disease. Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS Tropical Medicine
Issue 03
Rev 00
Chapter
6
Page
14
Incubation Time: From seven to twenty-one days. Geographical Incidence: The disease is likely to occur wherever the water supply is impure. Generally speaking the less satisfactory the sanitation and more prevalent is enteric fever. However, with the use of adequate drugs cases of death are now rare. Symptoms: Vague symptoms of illness tending to increase in severity throughout the first week. Lassitude, frontal headache, general aches and pains, disturbed sleep, anorexia and thirst, abdominal discomfort, temperature rising to 400C, diarrhea with or without bleeding. Precautions: Strict hygiene of food and drink. Prevention: Is by inoculation. The inoculation is not an international requirement for entry into any country. Inoculation is strongly recommended when traveling to regions of poor general hygiene. Note: Air crew should not fly within 48 hours after inoculation. Inoculation may be followed by a slight general feverish reaction.
•
Cholera Geographical distribution: Outbreaks of the disease usually are explosive and limited. Cholera is endemic in many areas of Asia. Transmission: Cholera is spread by the ingestion of water and foods contaminated by the excrement of patients. Incubation Period: Is short, usually 1 to 6 days.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS Tropical Medicine
Issue 03
Rev 00
Chapter
6
Page
15
Symptoms: Sudden onset. Initial symptoms are nausea, vomiting and diarrhea, with variable degrees of fever and abdominal pain. If diarrhea is severe the resultant dehydration may lead to intense thirst, muscle cramps and weakness. Prognosis: In many cases the outlook depends largely on early and adequate therapy. Prevention: Good hygiene measures are the most effective prevention.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS
01DEC12
Issue 03
Rev 00
Chapter
6
Food Hygiene Page
6.6
16
FOOD HYGIENE Cases of acute food poisoning in the air continue to occur sporadically and surveys of incapacitation of flight crew in flight show that of these cases, gastro-intestinal disorders pose by far the commonest threat to flight safety. Food that has been kept in relatively high ambient temperatures for several hours after preparation should be regarded with extreme suspicion since even severe contamination is rarely obvious. This applies particularly to the cream, pastry, trifle type of dessert, which is commonly part of a set aircraft meal. Also, very thorough cooking is necessary to destroy food poisoning organisms and the toxins they produce and this is rarely achieved in the re-heating process usually used in aircraft for the main course of a meal. Since the most acute forms of food poisoning frequently comes on suddenly, 1-6 hours after contaminated food is eaten, common sense rules should be observed in respect of meals taken within 6 hours of a flight. In particular, shellfish, especially mussels and oysters that have an ability to concentrate poisoning organisms in the edible part of their flesh, should be avoided. In order to eliminate the risk of food poisoning, THE OPERATING CREW ON ANY AIRCRAFT SHOULD, AS FAR AS CIRCUMSTANCES PERMIT, PARTAKE OF DIFFERENT FOOD PRIOR to the commencement of any flight and during its subsequent operation. Cases may arise where no choice is available for the vegetable or dessert courses, but each Flight Attendant must partake of a different fish or meat course. Where the choice is not limited, it is recommended that each Flight Attendant partake of completely different meals. Note: No other illness can put a whole crew out of action so suddenly and so severely as food poisoning. Thereby, immediately and severely endangering a flight. Hence, the justification for advising that the crew, Commander and co-pilot in particular, should not partake of the same dishes before or during a flight. For aircrew before and during flight, it is essential to avoid eating easily perishable foods as well as foods and drinks served cold. This is most important with milk and cream products, mayonnaise, sauces, salads, meat pies and other meat products.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS
01DEC12
Issue 03
Rev 00
Chapter
6
Food Poisoning Page
6.7
17
FOOD POISONING Cause : Unlike other infectious intestinal diseases, food poisoning is not caused by a germ but by poisonous substances (toxins). When germs or organisms contaminate food, these germs multiply very rapidly and they reproduce these poisonous substances or toxins. These toxins are tasteless and cause no unpleasant odors. Although cooking may destroy the original germs that produce the toxins, toxins are very resistant to heat and may not be completely destroyed by cooking. Particularly suitable media for the production of toxins are milk products, sauces, creams, aspic, meat pies, etc.
Certain prerequisites are necessary before toxins are produced: (a) suitable media (b) contamination of the media (c) an optimum temperature of 850F for the growth of the organism Hence the importance of refrigeration of perishable foods. Symtoms : The character and severity of the symptoms depend on the nature and dose of the toxin and the resistance of the patient. Onset is sudden. Shortly after ingestion of the contaminated foodstuffs (at the latest within hours), malaise, nausea, vomiting, abdominal cramps, intestinal gurgling, diarrhea and varying degrees of prostration may be experienced. In severe cases, diarrhea is intense and may contain blood and mucus. Treatment : Bed rest with convenient access to bathroom, commode or bedpan is desirable. Severe cases should be hospitalized and a doctor should see all cases.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual CREW HEALTH PRECAUTIONS
01DEC12
Issue 03
Rev 00
Chapter
6
Meal Precautions Prior to and During Flight Page
6.8
18
MEAL PRECAUTIONS PRIOR TO AND DURING FLIGHT Sensible precautions should be taken to avoid the risk of food poisoning to reduce the possibility of both pilots becoming incapacitated. In order to eliminate the risk of food poisoning, THE OPERATING CREW ON ANY AIRCRAFT SHOULD, AS FAR AS CIRCUMSTANCES PERMIT, PARTAKE OF DIFFERENT FOOD PRIOR to the commencement of any flight and during its subsequent operation. Cases may arise where no choice is available for the vegetable or dessert courses, but each Flight Attendant must partake of a different fish or meat course. Where the choice is not limited, it is recommended that each Flight Attendant partake of completely different meals. To reduce the risk of flight crew being incapacitated in flight due to food poisoning, the onus is on the crew members to ensure that different meals are consumed when paired for the same flight. Hot meals should normally be consumed within three hours of departure from the station where the meals were uplifted. Dehydration in Flight Adequate fluid should be taken on flight duty to combat the drying effect on the body of the low humidity of cabin air at altitude. To combat the symptoms of dehydration, which include dryness of the nose, mouth and general tiredness, there should be a generous intake of clear fluids. It has been suggested that this intake should be in the region of 4 pints in every 12 hours of flying. Coffee, tea and carbonated drinks should be generally avoided as they are diuretics and thus by stimulating kidney function can further increase the loss of fluid from the body.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual FLIGHT TIME LIMITATIONS Introduction
Issue 03
Rev 00
Chapter
7
Page
1
CHAPTER 7 – FLIGHT TIME LIMITATIONS
7.1
INTRODUCTION
3
7.1.1 Purpose
3
7.1.2 Aim
3
7.1.3 Applicability
3
7.1.4 Responsibilities
3
7.2
TERMINOLOGY
4
7.3
FLIGHT AND DUTY TIME LIMITATIONS AND REST REQUIREMENTS
8
7.4
7.3.1 Calculation of a Flying Duty Period
8
7.3.2 Additional Limits on Flying
8
7.3.3 Mixed Duties
11
7.3.4 Travelling Time
12
7.3.5 Delayed Reporting Time in a Single FDP
12
7.3.6 Positioning
13
7.3.7 Standby Duty
13
7.3.8 Standard Reporting Time and Maximum FDP
14
EXCEEDANCES OF FLIGHT AND DUTY TIME LIMITATIONS AND/OR REDUCTIONS OF REST PERIODS
16
7.4.1 Extension of Flying Duty Period by In-flight Relief
16
7.4.2 Extension of Flying Duty Period by Split Duty
17
7.4.3 Rest Periods
17
7.4.4 Aircraft Commander’s Discretion to Extend a Flying Duty Period
18
7.4.5 Aircraft Commander’s Discretion to Reduce a Rest Period
19
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual FLIGHT TIME LIMITATIONS Introduction
Issue 03
Rev 00
Chapter
7
Page
2
7.4.6 Reporting Exercise of Discretion
19
7.4.7 Days Off
20
7.5
RULES RELATING TO FLIGHT ATTENDANT
21
7.6
FLIGHT DUTY AND REST PERIOD RECORDS
22
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual FLIGHT TIME LIMITATIONS Introduction
Issue 03
Rev 00
Chapter
7
Page
3
7.1
INTRODUCTION
7.1.1
Purpose The purpose of this scheme is to interpret the requirements of the relevant articles of the CAR 1996-PART VIII, as they apply to the regulation of flight times and the avoidance of fatigue in crew.
7.1.2
Aim The aim of this document is to express the intent behind the published, relevant documents, thereby taking all reasonable precautions to ensure that crew are adequately rested at the beginning of each flying duty period. To meet this aim, due note will be taken of length of duty cycles, periods of time off and cumulative duty hours.
7.1.3
Applicability The scheme shall apply in relation to any duty carried out at the behest of AirAsia by both flight crew and Flight Attendant. The scheme shall apply to all Flight Attendant carried as crew.
7.1.4
Responsibilities 7.1.4.1 The Company The Company will publish rosters in advance so that operating crew can plan adequate preflight rest. Crew will normally be given at least 7 days notice of their roster, which usually covers a calendar month period. Before the start of the new roster year, the start and finish dates of each roster period, plus the expected publication date, will be issued to crew. 7.1.4.2 Crew Responsibility for the proper control of flight and duty time does not rest wholly with the company. Crew have the responsibility to make optimum use of the opportunities and facilities for rest provided. They are also responsible for planning and using their rest periods properly in order to minimise incurring fatigue. The CAR 1996 places a further responsibility on crew. Simply put, crew shall not act as operating crew if they know, or suspect, that their physical or mental condition renders them unfit to operate. Furthermore, they must not fly if they know that they are, or are likely to be, in breach of this scheme.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
7
Page
4
FLIGHT TIME LIMITATIONS Terminology
7.2
TERMINOLOGY Unless otherwise defined below all words, phrases, definitions and abbreviations, have identical meanings to those described in CAR 1996, as amended. 1) ‘Acclimatised’ When a crew has spent 3 consecutive local nights on the ground within a time zone which is 2 hours wide, and is able to take uninterrupted nights sleep. The crew will remain acclimatised thereafter until a duty period finishes at a place where local time differs by more than 2 hours from that at the point of departure. 2) ‘Available’ (AVL) Available for duty. Any suitable duties may be assigned in place of the AVL provided crew is notified well beforehand, latest by 14:00 LT the day before. AVL will be automatically reassigned as REST DAY if no other duty is assign latest by 14:00 LT the day before. It is the crew’s responsibility to check and acknowledge the duty assignment as per normal procedure. Only 2 AVAILABLE days are allowed in a rostered month. This is not to be considered as a duty day. 3) ‘Flight Attendant’ A person employed to facilitate the safety of passengers, whose duties are detailed by AirAsia or the aircraft Commander. Such persons will not act as a member of the flight crew. 4) ‘Contactable’ A short period of time during the day, other than on a ‘day off’, during which AirAsia requires a crew to be contactable for the purpose of giving notification of a duty period which will commence not less than 10 hours ahead. The contactable period will be between 0900-1000 and 1700-1800 local time. If a crew's rest impinges the AM period, the crew must still be contactable for the latter PM period, subject to receiving full rest. 5) ‘Crew’ A member of the flight crew or Flight Attendant.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
7
Page
5
FLIGHT TIME LIMITATIONS Terminology
6) ‘Days Off’ Periods available for leisure and relaxation free from all duties. A single day off shall include 2 local nights. Consecutive days off shall include a further local night for each additional consecutive day off. A rest period may be included as part of a day off. 7) ‘Dispatch Crew’ A fully qualified and current flight crew/Flight Attendant authorised to carry out pre-flight duties as defined by AirAsia. 8) ‘Duty’ Any continuous period during which a crew is required to carry out any task associated with the business of AirAsia. 9) ‘Early Start Duty’ A duty is an Early Start Duty if it commences in the period 0500 to 0659 hours local time. 10) ‘Flight Crew’ Those members of the crew of an aircraft who act as a pilot or flight engineer. 11) ‘Flying Duty Period (FDP)’ Any time during which a person operates in an aircraft as a member of its crew. It starts when the crew is required by AirAsia to report for a flight, and finishes at on-chocks on the final sector. 12) ‘Flight Time’ In relation to any person, the time interval spent between the moment an aircraft first moves under its own power for the purpose of flight until the moment it comes to a stop at the end of the flight by that person in an aircraft which may or may not be registered in Malaysia, other than an aircraft of which the authorised maximum total weight does not exceed 1,600 kilogrammes and which is not flying for the purpose of public transport or aerial work, while it is in flight and he is carried therein as a member of the crew thereof.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
7
Page
6
FLIGHT TIME LIMITATIONS Terminology
13) ‘Late Finish Duty’ A duty is a Late Finish when the duty finishes in the period 0100 to 0159 hours local time. 14) ‘Local Night’ A period of 8 hours falling between 2200 hours and 0800 hours local time. 15) ‘Night Duty’ A duty is a Night Duty if any part of that duty falls within the period 0200 to 0459 hours local time. 16) ‘Positioning’ The practice of transferring crew from place to place as passengers in surface or air transport at the behest of AirAsia. 17) ‘Regular’ Regular, when applied to duties that are Late Finishes, Night or Early Starts, means a run of 4 or 5 consecutive duties, not broken by a period of 34 hours free from such duties, contained in a single 7 consecutive day period. 18) ‘Reporting Time’ The time at which a crew is required by AirAsia to report for any duty. 60 minutes for pilots and Flight Attendants. 19) ‘Rest Period’ A period of time before starting a flying duty period which is designed to give crew adequate opportunity to rest before a flight. 20) ‘Rostered/Planned Duty’ A duty period, or series of duty periods, with stipulated start and finish times, notified by AirAsia to crew in advance.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
7
Page
7
FLIGHT TIME LIMITATIONS Terminology
21) ‘Rostering Period’ A number of consecutive weeks, usually 4 but defined by the operator. 22) ‘Scheduled Duty’ The allocation of a specific flight or flights or other duties to a crew within the pre-notified rostered/planned series of duty periods. 23) ‘Sector’ The time between an aircraft first moving under its own power until it next comes to rest after landing, on the designated parking position 24) ‘Split Duty’ A flying duty period which consists of two or more sectors, separated by less than a minimum rest period. 25) 'Standby Duty' A period during which the operator places restraints on a crew who would otherwise be off duty. However, it shall not include any time during which an operator requires a crew to be contactable for the purpose of giving notification of a duty which is due to start 10 hours or more ahead. 26) ‘Suitable Accommodation’ A well-furnished bedroom which is subject to minimum noise, is well ventilated, and has the facility to control the levels of light and temperature. 27) ‘Travelling’ All time spent by a crew transiting between the place of rest, and the place of reporting for duty. 28) ‘Week’ A period of 7 consecutive days starting at any time and on set day as specified and stated by the operator.
Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Flight and Duty Time Limitation and Rest
Chapter
7
Page
8
Requirements 7.3
Issue Date
FLIGHT AND DUTY TIME LIMITATIONS AND REST REQUIREMENTS Crew are responsible for ensuring that they are legal to fly in compliance with applicable duty and rest limitations. Crew shall immediately inform scheduling if it becomes apparent that any flight or rest period would be violated.
7.3.1
Calculation of a Flying Duty Period The maximum FDP, in hours and fractions of hours, will be in accordance with 7.3.8. The times extracted from the tables may be extended by use of in-flight relief, split duty, and commander's discretion, under the terms in 7.4.1, 7.4.2and 7.4.4.
7.3.2
Additional Limits on Flying 7.3.2.1 Late Finishes / Early Starts This paragraph only applies to crew who is acclimatised. a) Sleep deprivation, leading to the onset of fatigue, can arise if a crew is required to report early for duty on a number of consecutive days. Therefore, not more than 3 consecutive duties that occur in any part of the period 0100 to 0659 hours local time can be undertaken, nor will there be more than 4 such duties in any 7 consecutive days. Any run of consecutive duties (Late Finishes or Nights or Early Starts) can only be broken by a period of not less than 34 consecutive hours free from such duties. These 34 consecutive hours may include a duty that is not an Early, Late or Night duty. However, crew who is employed on a regular early morning duty for a maximum of 5 consecutive duties shall work to the following: The minimum rest period before the start of such duties is 24 hours; The duty will not exceed 9 hours, irrespective of the sectors flown; and At the finish of such a series of duties, crew will have a minimum of 63 hours free from all duties. b) Should any duties be scheduled to be carried out within any part of the period 0200 to 0459 hours local time, for a minimum of 2 and a maximum of 3 consecutive nights, then crew will finish the duty preceding this series of duties by 2100 hours local time before covering the block of consecutive night duties, such that the crew can take a rest period during a local night. Note : The above paragraph may be replaced with one of the following choices, Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
Issue Date
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Flight and Duty Time Limitation and Rest
Chapter
7
Page
9
Requirements
either Options A and B or Options B and C. Crew may be rostered for either 2 or 3 consecutive nights, but it must ensure that the duty preceding this series of duties finishes by 2359 hours local time (2 nights) or 2100 hours local time (3 nights) as appropriate. If it is preferred to retain the present contents then attention must be paid to the notes attached to the Options listed (below). These notes list the actions to be followed in the event that duty is inadvertently extended beyond the cut-off times (i.e. 2100 or 2359 hours). • Option A Should any duties be scheduled to be carried out within any part of the period 0200 and 0459 hours local time, for 3 consecutive nights, then crew will finish the duty preceding this series of duties by 2100 hours local time before commencing the block of consecutive night duties, such that the crew can take a rest period during a local night. If the duty immediately prior to the 3 consecutive night duties extends beyond 2100 hours local time and the individual crew is willing to continue with the planned roster, (i.e. 3 consecutive night duties) then provided that duty preceding this series of duties finishes no later than 2359 hours local time, the schedule may continue. Note : 1. Under this Option, if the crew chooses not to continue the planned roster (after finishing duty between 2100 and 2359 hours local time) then only the planned first and second night duties that impinge on any part of the period 0200 to 0459 hours local time may be undertaken. 2. Under this Option, if the duty finishes after 2359 hours local time, then only the first of the 3 consecutive night duties that impinge on any part of the period 0200 to 0459 hours local time may be undertaken. •
Option B - 2 consecutive night duties Should any duties be scheduled to be carried out within any part of the period 0200 and 0459 hours local time, for 2 consecutive nights, then crew will finish the duty preceding this series of duties by 2359 hours local time before commencing the block of 2 consecutive night duties, such that the crew can take a rest period during a local night. Note : Under this Option in the event of 2359 hours being exceeded, then only the firstof the 2 planned consecutive night duties that impinge on any part of the period0200 to 0459 hours local time may be undertaken. • Option C – 3 consecutive night duties Should any duties be scheduled to be carried out within any part of the period 0200 and 0459 hours local time, for 3 consecutive nights, then crew will finish the duty preceding this series of duties by 2100 hours local time before commencing the block of consecutive night duties, such that the crew can take a rest period during a local night. Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
Issue Date
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Flight and Duty Time Limitation and Rest
Chapter
7
Requirements
Page
10
Note : Under this Option in the event of 2100 hours being exceeded, then only the first of the 3 planned consecutive night duties that impinge on any part of the period0200 to 0459 hours local time may be undertaken. In all cases the limits a) and b) in 7.3.2.1 must not be exceeded (i.e. maximum of3 consecutive nights and 4 in 7 consecutive days). 7.3.2.2 However, crew who is employed on a regular night duty for a maximum of 5 consecutive nights shall work to the following: a) The minimum rest period before the start of such a series of duties is 24 hours; b) The duty will not exceed 8 hours, irrespective of the sectors flown; and c) At the finish of such a series of duties crew will have a minimum of 54 hours free from all duties. 7.3.2.3 Options For Night Operations If the company elects to roster 4 or 5 consecutive night duties, then the criteria laid down in paragraph 7.3.2.2must be complied with and must form part of the approved FTL scheme. Company is reminded that the normal days off requirements must be met (i.e. the 54 hours off between two blocks of 5 nights is only 1 proper day off). However, if company finds that this part of the Scheme is too restrictive then one of the following options may be employed but, if used, must be fully complied with: a)
When crew are employed on duty for a total of 20 hours or less during 5 consecutive night duties, (i.e. maximum duty each night is 4 hours) the 54 hours free from all duties will meet the "Days Off" requirements for each 28 consecutive day period. Any positioning flights must be completed within the 20 hours duty.
b)
When crew are employed on duty for a total of more than 20 hours but not more than 40 hours during 5 consecutive night duties, the first 54 hours (between week 1 and week 2) may be counted as 2 "Days Off". For the 28 consecutive day period that starts on the first night of the first duty, crew must be given a minimum of a further 5 "Days Off" (average of a further 6 days). Any positioning flights must be completed within the 40 hours duty.
c)
When crew are employed on duty which requires full use of 40 hours duty during 5 consecutive night duties plus a maximum of 3 hours positioning (pre- and post total) then: 1) Allowable flying hours (month and year) will be reduced to the following:
Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
•
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Flight and Duty Time Limitation and Rest
Chapter
7
Requirements •
Issue Date
Page
11
a maximum of 75 hours in any 28 consecutive days with a maximum of 60 hours in 28 consecutive days averaged over three 28 day periods, and; 600 hours in any 12 consecutive months.
2) a minimum of 9 "Days Off” in any 28 consecutive days will be granted; 3) any increase in duty over 40 hours during the block of 5 consecutive night duties is to be added to the subsequent 54 hours rest period which may not be reduced. 7.3.2.4 General Rules When an operator utilises a), b) or c) of paragraph 7.3.2.3, this general rules shall be applied: a)
b)
c) d)
The exercise of "Commander's Discretion" is limited to 1 hour per night with a total of 2 hours allowed during any 5 consecutive night cycle. Any duty worked in excess of 40 hours by use of "Commander's Discretion" must also be added to the subsequent 54 hours rest which may not be reduced. The absolute maximum duty permitted during a block of 5 consecutive night duties is 45 hours [40 hours, plus 3 hours positioning, plus 2 hours "Commander's Discretion", as per paragraphs 7.3.2.3 c)and 7.3.2.4 a)above]. Crew cannot be rostered for more than 8 hours per night, except when working to paragraph 7.3.2.3 c)above. Split duties and extension of FDP by in-flight rest are not permitted.
Note : For 5 consecutive earlier, the same rule as in 7.3.2.4 a) above applies (i.e. maximum 1 hour discretion per day and a total of 2 hours in the 5 day cycle). 7.3.3
Mixed Duties When a crew is required to report for duty in advance of the stipulated report time for a scheduled flight, to carry out a task at the behest of the Company, then the time spent on that task shall be part of the subsequent FDP. 7.3.3.1 Mixed Simulator and Aircraft Flying When a flight crew flies in the simulator, either on a check or training flight, or as a Training Captain or Instructor, and then within the same duty period flies as a flight crew Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
Issue Date
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Flight and Duty Time Limitation and Rest
Chapter
7
Requirements
Page
12
on a public transport flight, all the time spent in the simulator is counted in full towards the subsequent FDP. Simulator flying does not count as a sector, but the FDP allowable is calculated from the report time of the simulator detail. 7.3.4
Travelling Time a)
Travelling time, other than that time spent on positioning, does not count as duty.
b)
Travelling time, from home to departure aerodrome, if long distances are involved, is a factor influencing any subsequent onset of fatigue. If the journey time from home to normal departure airfield is usually in excess of 1½ hours, crew should make arrangements for temporary accommodation nearer to base.
c)
When crew is required to travel from their home to an aerodrome other than the one from which they normally operate, any travelling time over and above the journey time from home to the usual operating aerodrome will count as positioning.
The notional additional times when reporting to the following airfields are as stated: All other airports; 20 minutes If reporting to any other airfield the Company will specify an appropriate allowance for the extra travel involved. 7.3.5
Delayed Reporting Time in a Single FDP a)
When a crew is informed of a delay to the reporting time due to a changed schedule, before leaving the place of rest, the FDP shall be calculated as follows. When the delay is less than 4 hours the maximum FDP allowed will be based on the original report time and the FDP will start at the actual report time. When the delay is 4 hours or more, the maximum FDP will be calculated using the more limiting of the planned and actual report times and the FDP will start 4 hours after the original report time.
b)
When the company informs a crew before leaving the place of rest of a delay in reporting time of 10 hours or more ahead and that crew is not further disturbed by the company until a mutually agreed hour, then that elapsed time is classed as a rest period. If, upon the resumption of duty, further delays occur then the appropriate criteria in this paragraph and in a) above will be applied to the rearranged reporting time. Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Flight and Duty Time Limitation and Rest
Chapter
7
Requirements 7.3.6
Issue Date
Page
13
Positioning All time spent on positioning at the behest of the Company shall count as duty, but positioning does not count as a sector when calculating the FDP. In these circumstances the FDP commences not later than the time at which the crew reports for the positioning journey, or positions in accordance with paragraph c) in 7.3.4. If, after a positioning journey, the crew spends less than a minimum rest period at suitable accommodation provided by the Company, and then carries out an FDP, the positioning will be counted as a sector if a split duty is claimed when calculating the allowable FDP. If it is not, a split duty FDP will not be used. On occasion, when agreed by the DCAM, the company can recover a crew to main base from an overseas airfield on a positioning on the eighth consecutive day of duty.
7.3.7
Standby Duty The time of start, end and nature of the standby duty will be defined and notified to crew. The time a standby duty starts determines the allowable FDP, except that when the actual FDP starts in a more limiting time band, then that FDP limit will apply. However, when a standby duty is undertaken at home or in suitable accommodation provided by the Company during the period 2200 to 0800 hours local time, and a crew is given 2 hours or less notice of a report time, then the allowable FDP starts at the report time at the designated reporting place. When a crew is on standby duty on immediate readiness at an airport, the allowable FDP is calculated using the start time of the standby duty. If a crew is called out from standby, the standby duty will cease when the crew reports at the designated reporting point. The following limits apply: Duty Maximum Duration Standby Duty (all cases) Standby followed by FDP
12 hours As in Case A and B below
• Case A : If a crew is called out from standby to conduct an FDP before completing 6 hours standby duty then the total duty period allowed is the sum of the time spent on standby and the FDP obtained from 7.3.8
Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
Issue Date
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Flight and Duty Time Limitation and Rest
Chapter
7
Requirements
Page
14
• Case B : If a crew is called out from standby to conduct an FDP after completing 6 or more hours standby duty, then the total duty period allowed is the sum of all the time spent on standby and the FDP obtained from 7.3.8, reduced by the amount of standby worked in excess of 6 hours. Note : 1. The method on adding time spent on standby to cumulative totals is stated in Section 7.4.9. 2. The reference to ‘total duty period’ applies only to the sum of the standby time achieved + the allowable FDP obtained from 7.3.8 On the day, for cumulative duty totals and for minimum rest purposes, the total duty achieved will be standby time achieved + FDP achieved + post flight duties + any positioning. When any period of standby finishes, during which a call-out has not occurred, at least 12 hours rest must follow prior to the next duty period. Similarly, following the end of a contactable period or periods, at least 10 hours must elapse prior to the next duty period. 7.3.8
Standard Reporting Time and Maximum FDP The standard reporting time prior to departure is : Flight crew Flight Attendant 60 minutes 60 minutes Pre-flight duties are part of the FDP; 30 minutes duty will be allowed for post-flight activities for flight crew and 30 minutes for Flight Attendant. The time spent between reporting for a flight and the completion of post-flight tasks determines the length of the subsequent rest period. If this "period" for post FDP duties is routinely exceeded then the post FDP duty period stated in the scheme must be revised to better represent the actual time taken. A non-standard reporting time designed to take advantage of an increased FDP from a more favourable time band, must not be used. Table A applies when the FDP starts at a place where the crew is acclimatized; Table B applies at other times.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Flight and Duty Time Limitation and Rest
Chapter
7
Requirements
Page
Table 8.2 - 1 Table A : 2 or more flight crew - Acclimatised Local time of Sectors start 1 2 3 4 5 6 0600-0759 13 12¼ 11½ 10¾ 10 9½ 0800-1259 14 13¼ 12½ 11¾ 11 10½ 1300-1759 13 12¼ 11½ 10¾ 10 9½ 1800-2159 12 11¼ 10½ 9¾ 9 9 2200-0559 11 10¼ 9½ 9 9 9 Table 8.2 - 2 Table B : 2 or more flight crew - Not Acclimatised Length of Sectors preceding rest 1 2 3 4 5 (hours) Up to 18 or over 13 12¼ 11½ 10¾ 10 30 Between 18 and 11½ 11 10½ 9¾ 9 30
7 9 10 9 9 9
15
8 or more 9 9½ 9 9 9
6
7 or more
9¼
9
9
9
Note : The practice of inserting a short duty into a rest period of between 18 and 30 hours in order to produce a rest period of less than 18 hours, thereby taking advantage of the longer FDP contained in Table B, is not permitted. Report times must not be reduced in order for crew to achieve their required rest prior to an FDP. Crew on ferry flight, where aircraft is categorised under private category, the FDP will be subjected to the CAR 1996.
Note : A flying duty period for FA is 1 hour longer than that permitted for flight crew. The FDP and limits set on early starts for Flight Attendant will be based on the time at which the flight crew report for their flying duty period, but that FDP will start at the report time of the Flight Attendant.
Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
Issue Date
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Exceedances of Flight and Duty Time
Chapter
7
Limitations and/or Reductions of Rest Periods
Page
16
7.4
EXCEEDANCES OF FLIGHT AND DUTY TIME LIMITATIONS AND/ORREDUCTIONS OF REST PERIODS
7.4.1
Extension of Flying Duty Period by In-flight Relief When any additional crew is carried to provide in-flight relief, with the intent of extending an FDP, that individual shall hold qualifications which are equal or superior to those held by the crew who is to be rested. To take advantage of this facility, the division of duty and rest between those crew being relieved will be kept in balance. It is unnecessary for the relieving crew to rest in between the times relief is provided for other crew. When in-flight relief is utilised there must be, for the crew resting a comfortable reclining seat, or bunk, separated and screened from the flight deck and passengers, and free from disturbance. A total in-flight rest of less than 3 hours does not allow for the extension of an FDP, but where the total in-flight rest, which need not be consecutive, is 3 hours or more, then the FDP may be extended as follows : If rest is taken in a bunk A period equal to one half of the total of rest taken, provided that the FDP shall not exceed 18 hours; 19 hours in the case of Flight Attendant.
If rest is taken in a seat A period equal to one third of the total of rest taken, provided that the FDP permissible shall not exceed 15 hours; 16 hours in the case of Flight Attendant.
Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Exceedances of Flight and Duty Time
Chapter
7
Limitations and/or Reductions of Rest Periods
7.4.2
Issue Date
Page
17
Extension of Flying Duty Period by Split Duty When an FDP consists of two or more sectors, of which one can be a positioning journey counted as a sector but separated by less than a minimum rest period, then the FDP will be extended by the amounts indicated below: Consecutive Hours Rest Less than 3 3 - 10
Maximum Extension of the FDP NIL A period equal to half the consecutive hours rest taken.
The rest period shall not include the 90 minutes (i.e. 30 minutes post and 60 minutes pre-flight) total allowed for immediate post and pre-flight duties. When the rest period is 6 hours or less it will suffice if a quiet and comfortable place, not open to the public, is available. If rest is taken in the aircraft on the ground, the crew must have adequate control of the temperature and ventilation within the aircraft, either by use of a ground power unit or the aircraft internal power units. The passengers must not be on-board. If the rest period is more than 6 consecutive hours, then suitable accommodation will be provided by the company. Travelling time to/from rest facility should not exceed 30 minutes. 7.4.3
Rest Periods Crew will be notified in good time of a flying duty period so that sufficient and uninterrupted pre-flight rest can be obtained. When away from base opportunities and facilities for adequate pre-flight rest will be provided by the company in suitable accommodation. When flights are carried out at such short notice that it is impracticable for the company to arrange suitable accommodation, then this responsibility devolves to the aircraft Commander. The minimum rest period which must be taken before undertaking a flying duty period shall be : a) at least as long as the preceding duty period, or b) 12 hours, whichever is the greater. Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
Issue Date
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Exceedances of Flight and Duty Time
Chapter
7
Limitations and/or Reductions of Rest Periods
Page
18
When away from base, in the case when the rest period earned by a crew is 12 hours, and suitable accommodation is provided by the company, then that rest period may be reduced by one hour. In such circumstances, if the travelling time between the aerodrome and the accommodation is more than 30 minutes each way then the rest period will be increased by the amount the total time spent travelling exceeds one hour. In both situations the room allocated to the crew must be available for occupation for a minimum of 10hours. This sub-paragraph does not apply to rest periods that exceed 12 hours.
Exceptionally, at home base, individual crew may be asked to exercise their discretion to reduce rest by up to a maximum of one hour but only to a minimum of 12 hours for flight crew and 11 hours for Flight Attendant. If discretion is used, it is the responsibility of the Company and the crew to inform the Commander of the flight immediately following the rest period, that a reduced rest period has been taken. If the preceding duty period, which includes any time spent on positioning, exceeded 18 hours, then the ensuing rest period must include a local night. Following a sequence of reduced rest and an extended FDP the subsequent rest period cannot be reduced. After being called out from a standby duty the length of the minimum rest period will be determined by the length of standby duty, plus any time spent on positioning, and any FDP completed. Crew who has difficulty in achieving adequate pre-flight rest shall inform their manager, and then will be given the opportunity to consult an aviation medical specialist. 7.4.4
Aircraft Commander’s Discretion to Extend a Flying Duty Period An aircraft Commander may, at his discretion, and after taking note of the circumstances of other members of the crew, extend an FDP beyond that permitted in 7.3.8, 7.4.1and 7.4.2 provided he is satisfied that the flight can be made safely. The extension shall be calculated according to what actually happens, not on what was planned to happen. An extension of 3 hours is the maximum permitted, except in cases of emergency (see Note).
Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
Issue Date
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Exceedances of Flight and Duty Time
Chapter
7
Limitations and/or Reductions of Rest Periods
Page
19
A Commander is authorised to exercise his discretion in the following circumstances and to the limits set. In a Flying Duty Period involving 2 or more sectors, up to a maximum of 2 hours discretion may be exercised prior to the first and subsequent sectors, but this may be up to 3 hours prior to the start of a single sector flight, or immediately prior to the last sector on a multi-sector flight. A Commander may exercise discretion to extend an FDP following a reduced rest period, only exceptionally, and then only to the extent necessary to allow for unforeseen circumstances that become apparent during the last sector. Note : 1.
2.
7.4.5
In respect of an extension to a flying duty period, an emergency is a situation which in the judgement of the Commander presents a serious risk to the health or safety of crew and passengers, or endangers the lives of others. Discretion reports may be used by the DCAM to access the realism of particular schedules.
Aircraft Commander’s Discretion to Reduce a Rest Period An aircraft Commander may, at his discretion, and after taking note of the circumstances of other members of the crew, reduce a rest period, but only insofar as the room allocated to the crew must be available for occupation for a minimum of 10 hours. The exercise of such discretion will be exceptional and must not be used to reduce successive rest periods. If the preceding FDP was extended, the rest period may be reduced, provided that the subsequent allowable FDP is also reduced by the same amount. In no circumstances may a commander exercise discretion to reduce a rest period below 10 hours at accommodation. When away from base and where an individual crew separates from the crew, or the crew as a whole splits up, then any use of discretion to reduce rest becomes a decision for an individual crew. The decision to continue with the next flight and the submission of an associated discretion report is the responsibility of the relevant Commander after the crew, and the Company if in a position to do so, has informed the Commander that a reduced rest period has been taken.
Authority: Director of Flight Operations, AirAsia
Flight Attendant Policy Manual
01DEC12
FLIGHT TIME LIMITATIONS
Issue 03
Rev 00
Exceedances of Flight and Duty Time
Chapter
7
Limitations and/or Reductions of Rest Periods
7.4.6
Issue Date
Page
20
Reporting Exercise of Discretion Whenever a commander extends an FDP, it should be reported to the employer on the company Voyage Report if extension is less than 2-hours, or by Discretion Report forms if extension is beyond the 2-hours period. The format of the Discretion report can be found in Appendix D (from OM), or a format acceptable by DCAM will suffice. If the extension is greater than two hours, or when exercised after any reduced rest period, then the company shall submit the commander’s written report, together with any comments to DCAM, within 14 days of the aircraft’s return to base
7.4.7
Days off Wherever possible, and if required by the crew, days off will be allocated so that they can be taken in the home environment. Days off at layover stations arising from flight disruptions will be counted towards the days off requirements.
A single day off will include 2 local nights, and cover at least 34 hours. A planned rest period may be included as part of a day off.
Crew will: a)
b) c) d)
not be on duty more than 7 consecutive days between days off, but may be positioned to the usual operating base on the next day after which they will have 2 consecutive days off, and have 2 consecutive days off in any consecutive 14 days following the previous 2 consecutive days off, and have a minimum of 7 days off in any consecutive 4 weeks, and have an average of at least 8 days off in each consecutive 4 week period, averaged over 3 such periods.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual FLIGHT TIME LIMITATIONS
01DEC12
Issue 03
Rev 00
Chapter
7
Rules Relating to Flight Attendant Page
7.5
21
RULES RELATING TO FLIGHT ATTENDANT The requirements detailed in this paragraph are applicable to all Flight Attendants employed as crew, and are not intended to apply only to those Flight Attendants carried to meet the provisions of the Malaysian Civil Aviation Regulations. The limitations for Flight Attendant are those applicable to flight crew, but with the following differences: a)
For Flight Attendant the minimum rest period which will be provided before undertaking a flying duty period shall be: i. at least as long as the preceding duty period less 1 hour; or ii. 11 hours; whichever is the greater.
b)
The combined sum of standby time and subsequent FDP will be 1 hour longer than that permitted to flight crew.
c)
The maximum duty hours for Flight Attendant will not exceed: i. 60 hours in any 7 consecutive days, but can be increased to 65 hours under similar circumstances applicable to flight crew ii. 105 hours in any 14 consecutive days iii. 210 hours in any 28 consecutive days.
d)
The annual and 28 day limits on flying hours appertaining to flight crew do not apply.
e)
The limits set for two pilot flight crew long range operations do not apply.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual FLIGHT TIME LIMITATIONS
01DEC12
Issue 03
Rev 00
Chapter
7
Flight Duty and Rest Period Records Page
7.6
22
FLIGHT DUTY AND REST PERIOD RECORDS Records for duty and rest periods of all flying staff shall include : a)
For each crew : The beginning, end and duration of each duty or flying duty period, and function performed during the period. Duration of each rest period prior to a flying duty or standby duty period. Dates of days off. 7 consecutive day totals of duty.
b)
For each flight crew : Daily and 7 consecutive day flying hours. Records shall be preserved for at least 12 calendar months from the date of the last relevant entry. Additionally, copies of all aircraft commanders' discretion reports of extended flying duty periods and reduced rest periods shall be retained for a period of at least 6 months after the event.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Page
1
Table of Contents
CHAPTER 8 – STANDARD OPERATING PROCEDURES 8.1
PREPARATION BEFORE FLIGHT
4
8.2
SIGN ON PROCEDURES
5
Flow Chart – Sign On Procedures
6
REPORTING FOR DUTY
7
8.3.1
At Base
7
8.3.2
At Base – Late For Reporting For Duty
9
Flow Chart – Reporting for Duty
10
FLIGHT BRIEFING
11
Pre-flight Briefing
11
Flow Chart – Flight Briefing
13
AFTER FLIGHT DUTY
14
8.5.1
At Base
14
8.5.2
Out Of Base
14
8.5.3
Out Of Base (During Nightstop)
15
Flow Chart – After Flight Duty
17
TRANSPORT
18
8.6.1
At Base
18
8.6.2
Out Of Base – From Airport To Hotel
18
8.6.3
Out Of Base – From Hotel To Airport
19
PROCEDURES FOR REPORTING SICK
20
Procedures For Reporting Sick – At Base / Out of Base
20
Flow Chart – Procedure for Reporting Sick
25
Submission of Medical Certificate
26
Flow Chart – Submission of Medical Certificate
28
8.3
8.4 8.4.1
8.5
8.6
8.7 8.7.1 8.7.2
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Page
2
Table of Contents
8.8
OFFLOADED FROM FLIGHT OR REMOVED FROM THE 29 SET OF CREW Flow Chart – Offloaded from flight or removed from the set 31 of crew
8.9
8.10
UPDATING PERSONAL DETAILS
32
Flow Chart – Updating Personal Details
33
STANDBY DUTY
34
8.10.1 At Base
34
8.10.2 Procedures for Standby Duty – Out Of Base
35
Flow Chart – Standby Duty
36
8.11
MUTUAL EXCHANGE AT ROSTERED FLIGHTS
37
8.12
COMPASSIONATE LEAVE (COMPS)
38
8.13
EMERGENCY LEAVE (E/L)
39
8.14
EXTRA FLIGHTS
40
8.15
DELAYED/RETIMED FLIGHTS
41
8.16
CANCELLED FLIGHTS
42
8.17
DAY OFF CALL UP
43
8.18
INFLIGHT SERVICE
44
8.19
OTHERS
45
8.19.1 Vandalism
45
8.19.2 Shoplifting
45
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Page
3
Table of Contents
8.19.3 Hotel Regulations
45
8.19.4 Smoking In The Aircraft And While On Duty
46
8.19.5 Customs Import and Export Regulations
46
8.19.6 Injured Guest
47
8.19.7 Not to Land (NTL)
47
8.20
REQUIRED FLIGHT DOCUMENTS
48
8.20.1
International Passport
48
8.20.2
Airport Pass
48
8.20.3
AirAsia Crew Identification Card
49
8.20.4
Safety Manual
49
8.20.5
Safety Card
50
LOSS OF FLIGHT DOCUMENTS
51
8.21.1
Lost of International Passport
51
8.21.2
Lost of Malaysian Airport Pass
51
8.21.3
Lost of AirAsia Crew Identification Card
52
8.21.4
Lost of Safety Manual
52
8.21.5
Lost of Safety Card
52
AIRPLANE DUTIES AND CHECKS
53
8.22.1
Pre departure Duties
53
8.22.2
Before Take Off
55
8.22.3
After Take off
57
8.22.4
Before Landing
59
8.22.5
After Landing
61
8.22.6
Transit Duties
63
8.22.7
Terminating Flight
64
8.22.8
De-briefing
66
8.22.9
Onboard
67
8.21
8.22
8.22.10 Headcount Procedures
Authority: Director of Flight Operations, AirAsia
68
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Preparation Before Flight
8.1
Issue 03
Rev 00
Chapter
8
Page
4
PREPARATION BEFORE FLIGHT FA must ensure the following five (05) documents are valid and available in their possession for flight.
Valid International Passport.
Valid AirAsia Crew Identification Card.
Valid Airport Pass.
Valid S.E.P Card.
Updated personal Safety Manual – failure to produce this manual during Pre-flight briefing, crew can still proceed provided Letter of Dispensation issued by SE, FAE or DM.
FA who fails to produce any of the mandatory documents will be removed immediately from the flight. Their status will be changed to NILDOC and appropriate disciplinary action will be taken. Read and refresh on safety, first aid and all notes relevant to safety emergency procedures Prepare and remember the flight numbers /departures /arrivals and transit times for all the operating sectors. Read and understand the requirements of the custom, immigration and quarantine (CIQ) formalities for FA and Guests of every operating station. Prepare the pattern of service according to the guidelines provided by the department. Uniform must be well pressed and neatly worn at all times. A spare set must always be carried along. Shoes must be cleaned and well-polished. Ensure that the following are available, valid, and serviceable for flight duty:
Flashlight & spare batteries
A set of tool kit
A spare set of uniform.
A set of clothes - (for unscheduled night stop).
Toiletries and make-up
Relevant notes / manuals.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Page
5
Sign on Procedures
8.2
SIGN ON PROCEDURES a) On arrival at the OCC, FA must sign-on via CrewNet sign on computer. b) The sign on system will only be activated at the office minimum of four (04) hours before the standard time of departure of each flight. NOTE: Your password to sign on is strictly confidential, and must not be shared with others. Therefore, no signing on behalf. This may lead to disciplinary action.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Page
6
Sign on Procedures
FLOW CHART - SIGN ON PROCEDURES
SIGN-ON 1 HOUR BEFORE STD
NO DECLARED MIA
SIGN-ON
YES
FLIGHT OPS TO FIND REPLACEMENT FA
SFA
FA
COLLECT FLOAT & EQUIPMENT
PRINT DOCUMENTS Eg: GD
CHECK REDWATCH
PROCEED FOR PREFLIGHT BRIEFING
Authority: Director of Flight Operations, AirAsia
FA SIGN ON
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Page
7
Reporting for Duty
8.3
REPORTING FOR DUTY
8.3.1
At Base
FA must report for duty at the OCC for all rostered flights and called up flights.
The reporting time for any flight duty is 01 hour (A320).
TABLE A Precision Timing (A320) REPORTING
60 minutes
PRE-FLT BRIEFING
15 minutes
CREW PROCEED A/C
10 minutes
(CREW MUST BE ONBOARD A/C 35 MINS) SAFETY EQUIPMENTS CHECK P4 PROCEED TO GATE MANAGEMENT
5 minutes Immediately
FA must be punctual at the time of reporting or advised to report early for duty at the OCC.
All FA are required to do the following at the OCC when reporting for duty:
Arranging the cabin bag at the designated area
Sign on to crew net
Sign the compliance sheet (if system down)
FA must check as below:
The date of flight.
The names of operating FA.
The aircraft registration number / bay.
The schedule time of departure.
SNY last minute changes.
After sign on, FA must check their individual folder and email for any memo or circulars from the Department /Company.
FA must check and read the notice board in the FA briefing area for any latest information or news update or any urgent memo disseminated by FAD andIor Company.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Page
8
Reporting for Duty
All FA must proceed to attend the pre-flight briefing at the FA briefing area at the OCC. Pre-flight briefing is to commence at sign on time.
The pre-flight briefing must be conducted immediately after all FA has signed on. SFA will be held responsible to initiate the briefing on time and to ensure all FA is available. SFA is to issue de-merit briefing note and report in the eVR should any FA found to be late for reporting. SFA who fail to conduct their pre- flight briefing will be subjected to disciplinary action by FAD.
During pre-flight briefing, all operating FA must produce the five (05) required flight documents and flash light with spare batteries to the SFA for inspection.
The pre-flight briefing will be conducted by the SFA with or without the presence of the Pilots.
The SFA must check all the five (05) required flight documents on the availability and validity of each document.
The SFA must also check the serviceability of flashlight and spare batteries from every operating FA. The SFA must check the dates and remind the operating FA if any updating or renewals of documents is required and when necessary.
If any FA fails to produce their mandatory documents during the pre-flight briefing, the SFA must immediately inform OCC.
The pre-flight briefing should take approximately fifteen (15) minutes and should be conducted based on the guidelines in the pre-flight briefing checklist. (refer to Table A)
All FA must check their personal grooming before proceeding to the aircraft.
All FA shall proceed to the aircraft immediately with/without the presence of the Tech Crew. It is the FA responsibilities to ensure that introduction to the Tech Crew is done on-board before the commencement of the flight.
All FA must be in the aircraft at least 35 minutes before the scheduled time of departure of the flight.
The SFA must report any last minute changes of the Operating FA in the eVR.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Page
9
Reporting for Duty
8.3.2
Late reporting for duty
If the operating FA is not available at the time of reporting, the SFA will monitor the time of arrival of the FA and to inform OCC. SFA is to annotate in eVR and a show cause letter will be issued to the FA concerned by FAD.
When explanation for lateness is found unacceptable, appropriate disciplinary action will be taken against the FA.
The standby FA that is called up will report for duty at OCC and may proceed to the aircraft as soon as possible before the departure.
The SFA to report the last minute changes to the commander and in eVR at the end of the flight.
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Reporting for Duty Page
10
FLOW CHART - REPORTING FOR DUTY FA MUST REPORT DUTY AT FLIGHT OPS FOR ALL ROSTERED FLIGHT OR CALLED UP FLIGHT
REPORTING TIME BEFORE STD (REFER TO TABLE A)
IF FA LATE
YES
NO
SFA TO NOTATE IN eVR & MONITOR TIMING
To issue FA Briefing Note
FA TO SIGN ON AT CREWNET OR SIGN COMPLIANCE SHEET ( IF SYSTEM IS DOWN )
SHOW CAUSE WILL BE SENT OUT AND DISCIPLINARY ACTION WILL BE TAKEN BY FAD
FA TO CHECK PERSONAL FOLDER OR EMAIL (IF TIME PERMITS)
FA TO PROCEED FOR PRE-FLIGHT BRIEFING AT SIGN ON TIME
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Flight Briefing
Issue 03
Rev 00
Chapter
8
Page
8.4
FLIGHT BRIEFING
8.4.1
Pre-flight Briefing
The pre-flight briefing is to be conducted after all operating FA has reported for duty at the stipulated reporting time.
The SFA of a flight will be the person in charge to conduct the pre-flight briefing to all FA. Pre-flight briefing to start at sign on time.
The SFA will coordinate with the OCC if any rostered operating FA is late or unavailable for flight duty or if a standby FA has been called for the flight before the start of the pre-flight briefing.
The SFA will call for a pre-flight briefing after all FA has signed on the Crew Net and the compliance sheet, checked their folder and read the notice board.
The pre-flight briefing is conducted at the FA briefing area located at the OCC.
The duration of the pre-flight briefing is approximately fifteen (15) minutes.
During the briefing, the SFA will follow the guidelines given by the FAD to facilitate the pre-flight briefing sessions which are as follows:
Ensure FA have met one another and have introduced themselves to the Pilots. Check on the entire grooming of the operating FA in their uniform entirety.
Ensure that all five (05) required flight documents from all operating FA are available and produced for inspection
Check and reconfirm the flight schedule to be operated on that day eg Flight number / Sector / Flight time / Transit etc
Assign the working position for all FA, check and rotate to ensure FA are given the opportunity to learn
The SFA will facilitate a discussion on relevant Safety requirements. Names of FA who is weak in SEP and first aid will be reported to FAD in VR.
The SFA must highlight the importance of individual duties In flight, stress on boarding priorities and to raise the priorities to be attended to during In flight service.
The SFA must check on the knowledge of the operating FA on the station procedures of any special requirements or documentations.
The FA must be reminded of their performance, responsibilities and commitments as well as discipline especially when they are in uniforms.
The SFA will check crew knowledge on the latest email of any memos, reminders, circulars or updates of any latest information from the Company or the FAD.
Confirm the In flight service pattern to be done base on domestic and International Sector. This will be done base on the departure time of the Authority: Director of Flight Operations, AirAsia
11
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Flight Briefing
Issue 03
Rev 00
Chapter
8
Page
flight, sector flight time and if there any meals catered to be served (ATM) or WAK guest.
The SFA will conclude the pre-flight briefing by stressing on the Department’s Objectives and Service Quality questions.
All the operating FA must proceed in a group immediately to the aircraft after the completion of the pre-flight briefing.
When a pre-flight briefing is required to be conducted out of base night stop station, the SFA will make the necessary arrangement to conduct the preflight briefing at the hotel lobby or at the crew lounge (if available) before proceeding to the airport.
In the event where the SFA is not around/ last minute change of SFA, the most senior FA by staff number will be required to coordinate the flight such as preparation of flight documentations, briefing, documents checks (as stated in the SEP), cashier and etc.
The most senior FA will take up the position as P4 to man the forward cabin.
The most senior FA must meet the tech crew and commence briefing immediately on reporting time.
Proceed to the aircraft upon informing Flight Operations and ensure all necessary documents are taken and stamped.
Most SFA will further coordinate checking of all safety equipment, reporting to captain and etc until permission is given to commence boarding.
SFA is required recheck the safety equipment on his/her part even though it has already been checked by another FA.
P3 will be asked to perform gate management.
Note: Once the SFA arrives either at the office or at the aircraft, all information are to be relayed to the SFA and duties will be taken over immediately by the SFA on duty for the said flight.
Authority: Director of Flight Operations, AirAsia
12
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Flight Briefing
Issue 03
Rev 00
Chapter
8
Page
13
FLOW CHART - FLIGHT BRIEFING ALL
SFA
P2
P3
P4
Attend Start briefing Briefing
Introduction & Document Check
SEP & First Aid Q&A session
Service pattern & Latest MEMO update
Grooming Check
Handover Float & Equipment pouch
Proceed to aircraft 45 mins before STD
Check RedWatch for ‘Good to Board’
Receive Float & Equipment pouch
Clear Immigration (for International flight only)
At aircraft 35 mins before STD
Pre Departure Duties
Authority: Director of Flight Operations, AirAsia
Receive Float & Equipment pouch
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
After Flight Duty Page
8.5
AFTER FLIGHT DUTY
8.5.1
At base
8.5.2
All FA must disembark together in a group when proceeding from the aircraft to the OCC.
At OCC, FA must check their individual folder for any memos and circulars from the Department / Company and designated FA to hand over the In Flight Sales money to the cashier.
All FA must read the notice board in the briefing area at the OCC for any latest information or news update.
All FA must attend the post flight de-briefing at the FA briefing area at the OCC conducted by the SFA following the guidelines of the post flight de-briefing given by the FAD.
The post flight de-briefing must be done within fifteen (15) minutes after the arrival time at the OCC.
All FA must sign off and check for any duty changes within 03 hours prior to their next flight.
FA must also check their email for any memos or circulars sent by FAD and / or Company
The SFA must contact FAM or the representative immediately upon arrival at OCC should there be any urgent matters to be highlighted and discussed relating to the flight operated.
Issues faced during the flight duty must be discussed in the post flight briefing and to be recorded by the SFA in the eVR on a sector to sector basis.
The SFA must submit all other relevant documents of the flight (if applicable) at the end of every flight duty.
All FA must arrange for their own transportation to return to their residence after the end of flight duty.
Out of Base
FA on night stop duty must go through the crew channel to clear Immigration and Custom checks when required (International Flight Only)
FA must then proceed to the designated transport waiting area for the shuttle to the hotel.
If the transport is not available or has been delayed, the SFA will contact the Station Representative for further clarification or instructions regarding the transport.
Authority: Director of Flight Operations, AirAsia
14
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
After Flight Duty Page
8.5.3
All FA must proceed to hotel in a group at all times using the transport provided.
Upon arrival at the hotel, the SFA will refer to the hotel reception for a group check in for all FA and to arrange for the pickup time of the next flight duty.
All FA are required to attend the post flight de-briefing which is to be done at the hotel lobby or at the crew lounge (if provided for by the hotel).
The post flight de-briefing will be conducted by the SFA for a maximum of fifteen (15) minutes only.
At the end of the post flight de-briefing, the FA will be informed of all the room numbers for the set of crew and the pick-up time for the next flight duty exstation.
Out of Base (during night stop)
All FA are required to annotate every FA room number and to inform the SFA and the hotel operator/ reception if FA are sharing room or have change to another room.
All FA are advised to be in or within the vicinity of the hotel area at any time when night stopping at any station. FA are must not leave further than 20 km radius from the hotel.
For security reasons, FA are reminded to carry with them their Crew Identification Card and Passport or shore pass (where applicable) whenever they are out of the hotel premises at a night stop station.
FA are also advised to move around in group at any time they are in the night stop station and adhere to the rules and regulations of the hotel/country they are night stopping in.
If any FA wish to leave the hotel, they must inform the SFA of their where about in case they are required to be contacted urgently for a flight duty or in the case of emergency.
Any FA who wishes to stay away from the hotel provided by the Company, must give the address and contact number to the hotel reception and to the SFA provided that the place is within the 20km radius of the hotel.
The FA concerned must return to the hotel one day before the next flight duty exstation. They must contact the SFA the moment they are back at the hotel room for confirmation that they are available for the next day flight duty.
FA are reminded and advised that their individual hotel room allocated to them must be well maintained and should not be occupied by anyone other than FA.
The FA must ensure that they had sufficient rest prior to their next duty and be available for their flight duty on the day of departure.
Other facilities provided for by the hotel should be well maintained by the FA and damages done must be borne by them, individually.
Authority: Director of Flight Operations, AirAsia
15
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
After Flight Duty Page
Cooking in the hotel room is strictly prohibited.
The dress code for all FA must be appropriate and decent as they are representing the airline and this reflects the image of the Company.
All FA must adhere the hotel rules and regulations when residing at any hotel provided by the Company.
Any FA found violating the hotel rules and regulations will be subjected to disciplinary action by FAD / company
Authority: Director of Flight Operations, AirAsia
16
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
After Flight Duty Page
FLOW CHART - AFTER FLIGHT DUTY
AFTER FLIGHT DUTY
AT BASE
OUT OF BASE
FA MUST DISEMBARK TOGETHER IN GROUP TO OCC
FA TO CLEAR IMMIGRATION OR CUSTOMS INTERNATIONAL FLIGHT ONLY
FA TO ATTEND POST FLIGHT DE-BRIEFING & SUBMIT SALES MONEY
FA TO PROCEED WAITING FOR TRANSPORT FROM AIRPORT TO HOTEL
AT OPS CPNTROL FA TO CHECK MEMO, CIRCULARS OR NOTICES TRANSPORT DELAY
SFA TO RECORD ANY GRIEVANCES IN THE eVR & SUBMIT AFTER THE FLIGHT
YES ALL FA MUST ARRANGE THEIR OWN TRANSPORT TO RESPECTIVE RESIDENCE
SFA TO CALL STATION REP
FA TO SIGN-OFF WITHIN 3 HOURS WINDOW TO CHECK ON NEXT DUTY CHANGE, IF ANY
Authority: Director of Flight Operations, AirAsia
NO FA TO PROCEED TO HOTEL WITH TRANSPORT PROVIDED
POST FLIGHT BRIEFING WILL BE CONDUCTED AT HOTEL LOBBY
17
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Transport
Page
8.6
TRANSPORT
8.6.1
At Base
The Company does not provide any transportation for duty (flight or standby) and FA must arrange for their own transportation.
8.6.2
FA must arrange to report for duty at the OCC 01 hour (A320) before the schedule time of departure of the rostered flight duty. The Department encourages FA to report earlier to avoid rushing for the flight.
FA is encouraged to have their place of residence within the radius of 15 to 60 minutes from airport.
FA is to ensure that their place of residence is within the radius of 15 to 60 mins from the airport.
Out Of Base – From Airport to Hotel (Unscheduled Night Stop)
Transportation will be provided by the Company to shuttle FA from the airport terminal to the allocated hotel vice versa at all night stop stations.
The transport will be available after approximately thirty (30) minutes of the arrival time of the last operated flight into the night stop station.
The FA will proceed to a designated transport waiting area at the airport to wait for the transport to the hotel.
FA must be punctual at the waiting area for their send off to the hotel.
If the transport is delayed or not available, SFA to contact the hotel for information / clarification or request for other transportation arrangement if necessary.
If the transport is still not available after thirty (30) minutes, FA will have to make their own arrangement to proceed to the hotel via the airport limousine or local taxi.
Any charges to last minute arrangement of transportation will be borne by the hotel if being instructed by the hotel concerned or by the SFA and will be reimbursed later by the company.
The SFA must report in the eVR and to the hotel management when the transport is not available or delayed at the stipulated pick-up time.
FA are required to proceed from the airport to the hotel vice versa in a group at all times.
If transport is not provided by the company, FA shall make the necessary claims and submit to the Administrator for the expenses to be reimbursed.
Authority: Director of Flight Operations, AirAsia
18
Issue Date
01DEC12
Flight Attendant Policy Manual Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Transport
Page
8.6.3
Out Of Base - From Hotel to Airport
The SFA is the only person to liaise with the hotel for any arrangement for transportation.
The necessary arrangement must be done on the first day of arrival at the hotel at the time of check in and the pick-up time for the flight duty (ex-station) must be relayed to all FA during the post flight debriefing.
When making prior arrangement, the pick-up time will depend on the duration taken from the distance between the hotel and the airport and to include one (01) hour for reporting time at the airport.
All FA must be ready at the hotel lobby (after settling their hotel bills) approximately thirty (30) minutes before the arranged stipulated pick-up time to settle their individual hotel bills and to attend the pre-flight briefing (ex-station).
All FA is required to proceed from the hotel to the airport vice versa in a group at all times.
Due to operational requirements, FA must arrive at the airport at least one (01) hour before the schedule time of departure of the flight.
Upon arrival at the airport, the SFA must check the gate number or bay number from the station representative or from the ground handling staff.
If at any time the transportation is delayed or not available, the SFA, with the assistance of the hotel concierge, will call for the hotel limousine or the local taxi then proceed to the airport immediately.
The SFA must report the details of the unavailability or delay or transport in the eVR.
At the airport terminal, FA must check in all other luggage (if I when necessary) except their cabin bags before proceeding to the aircraft.
At base, the SFA will raise a reimbursement claim following the standard procedure together with the receipts attached for the amount paid for the last minute transportation.
Authority: Director of Flight Operations, AirAsia
19
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Procedures on Reporting Sick Page
8.7
PROCEDURES FOR REPORTING SICK
8.7.1
Procedure for Reporting Sick 8.7.1.1 At base
All FA must SMS to OCC to inform the Duty Officer that they would report sick for the rostered flight or standby duty that day. SMS No:
36320
At any time an FA SMS OCC to report sick, he/she will automatically be removed from the flight duty or standby duty.
When reporting sick, FA are advised to SMS OCC as early as possible at least four (04) hours before STD or before the start of the standby duty.
However, the SMS must be sent to OCC from the registered number in their CrewNet.
FA must give the following details when reporting sick (SMS):
FA name
FA staff number
The rostered flight duty or standby duty on that day
Name of clinic
Serial number of the medical chit
Date of the MC
The SMS format must be in all CAPITAL letters and must have spacing in between each characters, as below:-
CSLMARINAMAA2345AK746CLINI CABC 54321 310709
Reply from OCC will be: FA to ensure reply form Ops Control within 10 minutes after SMS send out to Ops Control. *if NIL, FA to call OCC/FAE “YOUR CASUAL SICK LEAVE INFORMATION RECEIVED”
Authority: Director of Flight Operations, AirAsia
20
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Procedures on Reporting Sick Page
In the event that you have to report sick before getting the medical attention, you are required to follow the below guidelines:-
Report sick to OCC ASAP or min 04 hour before STD or start Standby Duty: SMS to 36320
Details to be given to Ops (e.g) : CSLTONYMAAXXXAK123NILNIL 120409
YOUR STATUS SHALL BE NILCSL UNTIL YOU RE-SUBMIT YOUR MC DETAILS (via SMS) TO OCC ON THE SAME DAY MC IS TAKEN.
Note: FA must provide the correct details of the MC to OCC and MC submitted to the Department must not be differed from the MC detail reported.
If a FA is on long medical leave due to chicken pox, measles, severe acne, maternity leave, etc that relates to the grooming of the FA, the FA concerned must inform the FAD on the continuous medical leave given by the doctor.
The FA Department will email Crewing Department the detail of crew who is on long leave and therefore to be removed from the operating flight duties and forward a copy to the OCC.
FA are reminded NOT TO REPORT SICK AFTER BEING CALLED UP ON STANDBY OR TO REPORT SICK LAST MINUTE without a medical certificate. Show cause letter will be issued to the FA concerned.
FA found reporting sick concurrently on a particular flight will be rostered twice consecutively for the same flight on the next roster period.
If a FA has been on long medical leave due to any illness or has been on maternity leave they must be reviewed by FAM for approval before resuming flight duty. They may also be subjected to SEP retraining.
Authority: Director of Flight Operations, AirAsia
21
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Procedures on Reporting Sick Page
8.7.1.2 Out of base
The FA must inform the SFA or Station Representative (if SFA is not available) that he/she is sick and requires immediate medical attention.
This should be done at a minimum of four (04) hours before the schedule time of departure of the flight from that station.
The FA must proceed to the nearest clinic and get medical consultation from the doctor immediately.
If the clinic is too far, the FA is to seek the assistance of the hotel representative or the hotel reception to go to the clinic.
For any severe case, the FA concerned or the SFA will seek the assistance of the hotel to call for the hospital ambulance to the hotel to fetch FA to the hospital.
After consultation, the FA must contact the SFA and inform him/her of the medical results. If the FA has obtained medical leave from the doctor and is certified unfit to perform the flight duty or unfit to be position back to base, the SFA must inform the hotel reception to make arrangement for the hotel accommodation to be extended for the sick FA.
The Station Representative will then make the necessary arrangement for the hotel accommodation to be extended for the sick FA.
If information is available, the SFA will report in the eVR on the following details of the medical attention given to FA:
Clinic visited
Sickness of the FA
Condition of the FA - fit or unfit to travel
Number of days
Medical leave given
Date of next follow up visit
The FA must ensure that he/she is reviewed by the same doctor at the same clinic on the date of the follow up visit before being certified fit for crew to travel back to base.
The FA must also inform the details of the medical results which include the number of days medical leave is obtained from the doctor.
At base, the SFA must inform the commander and OCC regarding the sick FA at out of base station. The OCC will then make the necessary arrangement to inform the family members of the sick FA.
When the sick FA returns to base, he/she must submit the medical certificate to the FAD immediately upon arrival after positioning from the station after the medical leave.
Authority: Director of Flight Operations, AirAsia
22
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Procedures on Reporting Sick Page
The FA must resume their flight duty roster once the crew is certified fit and had return to base. NOTE : SFA must report in the eVR that the FA concerned is required to seek medical consultation during their stay at the night stop station.
8.7.1.3 Reporting Sick Whilst on Duty (at base)
When an operating FA suddenly falls ill during flight or is unable or unfit to perform duties in flight, he/she should immediately inform the SFA. The SFA must advise the Commander of the aircraft on the condition of the sick FA.
If the sick FA is required to be offloaded at the next station for immediate medical attention, the SFA must seek the assistance of the Commander to alert the OCC.
The OCC will inform FA Manager respectively to advice on the situation and the condition of the FA.
The Commander of the aircraft will request from the OCC to call for a standby FA for replacement upon returning to base for the continuing flights.
Once the sick FA is offloaded, he/she must proceed to the nearest clinic located at Airport’s vicinity for immediate medical attention.
After consultation, the offloaded FA must send the MC details to OCC via SMS.
If the FA is critically ill during In flight, the SFA will page for any medical personnel to render medical assistance to the FA at that moment.
Every effort of first aid must be rendered to ensure that the sick FA is well taken care of before any ground medical attention is available.
The Commander of the flight will raise the incident/accident report and SFA is to report in the VR pertaining to the incident or accident and to call the FA Manager immediately after the flight.
The OCC will notify the immediate family member of the FA concerned and inform them of the details of the sickness of the FA.
All FA must ensure that the medical certificate is submitted to the FAD when reporting for the next flight duty or prior to FA being on medical leave.
FA will resume the rostered flight duties once certified fit by the doctor at base after the medical leave.
Authority: Director of Flight Operations, AirAsia
23
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Submission of Medical Certificate
Page
8.7.1.4 Reporting Sick Whilst on Duty (out of base)
Once the FA is offloaded, he/she must proceed to the Airport clinic if available or at the nearest clinic located at the airport vicinity.
A Station Representative must accompany the sick FA for medical consultation i attention at any time when the FA is offloaded due to being sick or injured during in flight.
After consultation, the Station Representative must inform OCC on the condition of the FA whether he/she is fit or unfit to be position back to base or if FA is required to be hospitalized. The Station Representative must make the necessary arrangement for the sick FA to be:
Hospitalized in the general hospital in that station, or
Accommodated if the FA is certified unfit to be positioned back to base and has obtained medical leave from the doctor, or
Positioned on the next company's available flight or on other carrier when certified fit by the doctor, with or without the medical leave
The Station Representative must send a telex to inform the OCC immediately once any of the above arrangement has been made.
The OCC must notify the FA Manager and the immediate family member of the FA concerned with details of the condition of the FA.
The sick FA must ensure that the medical certificate must be submitted to FA Department upon returning to base resume the next duty as indicated in the roster.
The FA will resume the flight duties once certified fit by the doctor at base after the medical leave. The SFA must report the incident in the VR and inform the FA Manager and OCC immediately upon arrival at base and resume the next duty as indicated in the roster.
Authority: Director of Flight Operations, AirAsia
24
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Submission of Medical Certificate
Page
FLOW CHART - PROCEDURES FOR REPORTING SICK
FA TO SMS TO OCC FOR REPORTING SICK
REPORTING DETAILS
NILCSL
CSL
DETAILS OF SMS INCLUDES NAMES, STAFF NO, FLIGHT NO,NIL CLINIC NAME, NIL MC NO& DATE OF MC
DETAILS OF SMS INCLUDES NAMES, STAFF NO, FLIGHT NO, CLINIC NAME, MC NO& DATE OF MC
FA WILL GET REPLY FROM OPS VIA SMS BUT STATUS WILL BE CHANGED TO NILCSL
FA WILL GET REPLY FROM OPS VIA SMS
FA TO RESUBMIT MC DETAILS VIA SMS TO OPS AGAIN ON THE SAME DAY OF MC
IF NO REPLY, FA TO CONTACT OPERATIONS TO CONFIRM ON STATUS
Authority: Director of Flight Operations, AirAsia
25
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Submission of Medical Certificate
Page
8.7.2
SUBMISSION OF MEDICAL CERTIFICATE
Must submit personally on FIRST DAY flight duty or no later than 48 hours from the date of MC, if not letter of explanation to be submitted together with the MC.
Make a copy for personal record.
Ensure to obtain stamp from FAD or OCC on both original certificate and personal copy.
FA to drop the original medical certificate in FAD MC box.
Write medical leave details in the log book.
As per the Company’s Sick Leave, AWOL & MIA rules and procedure:
MC must be submitted no later than 48 hours from the date of the MC unless if you are on OFF day or AL, MC must then be submitted on the next working day immediately after day off.
All FA must adhere to the following:-
During Office hours (0900hrs to 1800hrs) (Mon to Fri)
Make a copy of the original MC.
Submit the Medical Certificate (MC) to the Administrator in-charge/deputized person/FAE
Ensure both the original and the photocopy are stamped (received) and acknowledged by the receiver.
The original copy will be taken by the receiver while the FA concerned will retain the Photocopy for own record.
In the event that the administrators are unavailable, the submission shall then go to OCC Officer on duty and the processing stated in point (c) and (d) above shall be followed.
Non office hours (inclusive of Public Holidays)
Make a copy of the original MC.
Medical certificate shall be submitted to the OCC Officer on duty/FAE
Ensure both the original and the photocopy are stamped (received) and acknowledged by the receiver.
The original copy will be taken by the receiver while you will retain the photocopy for your own record.
Drop in MC box.
Authority: Director of Flight Operations, AirAsia
26
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Submission of Medical Certificate
Page
For All Unmanned Hubs (Without representative from FAD)
All MCs are to be stamped received by OCC or Station Representative. (Drop in MC box)
Should any MC not be submitted as mentioned herein, the CSL status will be changed to AWOL in roster and a show cause letter be issued. Show cause will be sent via email and a reminder will be sent via Geneva message. The show cause letter sent by FAD must be replied by the stipulated time given.
Failing to submit MC or reply to show cause, FA will be subjected to disciplinary action by FAD. NOTE: Kindly be reminded with the issuance for the warning letter, Productivity Incentive will automatically be forfeited for the said month.
FA who fails to reply to the show cause, he/she shall be deemed to have no explanation to offer and further disciplinary action will be taken against the FA in accordance with the Company’s disciplinary procedures, which could tantamount to a case of insubordination.
Non-compliance of the above are serious breaches of the Company’s rules, regulations and policies which will affect all promotions, Fleet transfers, bonuses and productivity incentives for the said FA
Stern disciplinary action will be taken against repeated offenders.
FA must not alter any date on the medical leave or duplicate the medical certificate for any purpose.
Severe disciplinary action which may lead to termination will be taken against any FA who do not conform to the above.
NOTE: Once FA has exceeded their sick leave entitlement days, annual leave will be deducted automatically. Once your annual leave has been utilized, your salary will then be deducted.
Authority: Director of Flight Operations, AirAsia
27
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Submission of Medical Certificate
Page
FLOW CHART - SUBMISSION OF MEDICAL CERTIFICATE SUBMISSION ON FIRST WORKING DAY OR NO LATER THAN 48 HOURS FROM THE DATE OF MC
ORIGINAL TO BE SUBMITTED TO FAD, PHOTOCOPY OF MC TO KEEP FOR OWN RECORD
03 CONDITIONS OF SUBMITTING MC
OFFICE HOUR
NON-OFFICE HOURS
(MONDAY – FRIDAY)
(WEEKEND & PUBLIC HOLIDAY)
FAD ADMINISTRATOR/DEPUTIS ED PERSON/FAE
SUBMIT PERSONALLY. STAMPED RECEIVED & ACKNOWLEDGE BY RECEIVER BOTH ORIGINAL AND PHOTOCOPY. INSERT ORIGINAL INTO MC BOX NOTE: COPY TO BE KEPT BY FA
FOR ALL UNMANNED HUBS
OCC OFFICER/FAE ON DUTY
OCC ONLY
SUBMIT PERSONALLY.
SUBMIT PERSONALLY.
STAMP RECEIVED& ACKNOWLEDGE BY RECEIVER BOTH ORIGINAL & PHOTOCOPY. INSERT ORIGINAL INTO MC BOX.
STAMP RECEIVED& ACKNOWLEDGE BY RECEIVER BOTH ORIGINAL & PHOTOCOPY. INSERT ORIGINAL INTO MC BOX.
** FA TO WRITE DOWN NAME & DETAILS IN LOG BOOK
** FA TO WRITE DOWN NAME & DETAILS IN LOG BOOK
Authority: Director of Flight Operations, AirAsia
28
Flight Attendant Policy Manual
01DEC12
STANDARD OPERATING PROCEDURES
Issue 03
Rev 00
Offloaded From Flight or Removed From the
Chapter
8
Set of Crew
8.8
Issue Date
Page
OFFLOADED FROM FLIGHT OR REMOVED FROM THE SET OF CREW
There are many reasons why a FA can be offloaded from the rostered flight .
Some of the reasons are:
Rostered FA who is on compassionate leave.
Last minute request of emergency leave with approval from OCC Manager.
FA who is required for other operational requirements by the Company.
Operating FA taken ill suddenly in flight.
FA being injured In flight due to turbulence or accident on board.
Repetition of missed flights/overlook roster/ overslept.
Lost or unavailability of passport / crew identification card / airport pass.
Subject to other reasons by the commander.
When the FA is removed at the time of reporting for duty, the FA must notify FAD immediately and give the reasons why he/she was offloaded.
The SFA will inform OCC to remove him/her from the list and the OCC will immediately call for a standby FA for a replacement.
When a FA is offloaded from the flight duty during office hours, he/she must see the FAD.
When FA is offloaded before or after office hours, he/she must contact the FAD for further instructions
When a FA is removed from the set during reporting time or offloaded from the flight duty due to health reasons, the FA concerned must proceed to the nearest clinic at the vicinity of the airport.
The follow up procedure after the medical consultation will refer to the reporting sick procedure whichever is applicable to the situation. (refer to section 8.5)
When the FA is removed from the flight at reporting time or offloaded from flight due to other reasons, which are last minute request for emergency leave, or on compassionate leave etc, the FA must refer to the OCC Manager.
The FA is required to write a letter of explanation to the FAD based on the reason/s for being removed or offloaded from the flight.
When the FA is removed from the set of FA at reporting time due to the unavailability of their mandatory documents, he/she will automatically be offloaded from the flight.
Authority: Director of Flight Operations, AirAsia
29
Flight Attendant Policy Manual
Issue Date
01DEC12
STANDARD OPERATING PROCEDURES
Issue 03
Rev 00
Offloaded From Flight or Removed From the
Chapter
8
Set of Crew
Page
When the FA is removed or offloaded from the flight due to failure of SEP line check, he/she will then be grounded for two days and will be referred to the Safety Department for revision and exam.
The FA will resume their flight duties only after an approval is given by FSD and the FAD.
The FA may also be removed from flight duties at the last minute due company requirements to attend a function on behalf of the company or other operational requirements:
When there is such a requirement, the FA will be notified in advance and an email will be sent to the relevant department concerned.
The FA who is involved in any company function must report to the department concerned and abide by the instructions given to them.
When FA is required to be in uniform, he/she must ensure that they are in the full uniform for the entire period of duty.
FA attending any functions held by/for the company must always maintain the standard of grooming, etiquette and discipline consistent with the company image and regulation.
Any FA who has been offloaded from flight duties or removed from the flight due to their own negligence may be grounded for a certain period of time for office duty at the FAD or to be deployed for Gate Management in uniform or to attend necessary training assigned by FAD while pending of an investigation. Disciplinary action will be taken against the FA if similar incidents are repeated.
Authority: Director of Flight Operations, AirAsia
30
Flight Attendant Policy Manual
Issue Date
01DEC12
STANDARD OPERATING PROCEDURES
Issue 03
Rev 00
Offloaded From Flight or Removed From the
Chapter
8
Set of Crew
Page
31
FLOW CHART - OFFLOADED FROM FLIGHT OR REMOVED FROM THE SET OF CREW OFFLOADED / REMOVE FROM FLIGHT
REASON OFFLOADED DURING FLIGHT DUTY
REASON OFFLOADED BEFORE FLIGHT
OVERLOOKED ROSTER/OVERSLE PT/LOSS OF MANDATORY DOCUMENTS
FA TO SEE FAM AND GIVE EXPLANATION
SAFETY CHECK FAILURE
GROUNDED AND REFERED TO FLIGHT SAFETY DEPT
Authority: Director of Flight Operations, AirAsia
SUDDEN ILLNESS/INJUR ED DURING FLIGHT
PROCEED TO NEAREST CLINIC LOCATED AT AIRPORT'S VICINITY AND FOLLOW THE REPORTING SICK PROCEDURE
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Updating Personal Details Page
8.9
UPDATING PERSONAL DETAILS
All FA have to update their PERSONAL DETAILS in the CREWNET. The details are as below :
Name is as per passport
Date of birth
Passport details, state of birth, city of birth and country of birth
Physical address and contact details
A copy of passport is to be submitted to FAD
In the event of renewal of Passport, FA have to update & complete their personal data into their personal profile in the Geneva system as soon as possible upon collection of the Passport. A copy of Passport is to be submitted to FAD Administrator for CTA application (Australian and China ports).
A WARNING LETTER will be issued to crew who fail to comply within the stipulated time as the implication of non-compliance to this regulation will result in a stiff penalty from the respective port authorities and delay of flights which will disrupt the operations of the Airline.
Authority: Director of Flight Operations, AirAsia
32
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Updating Personal Details Page
FLOW CHART - UPDATING PERSONAL DETAILS PERSONAL DETAILS TO BE UPDATED IN THE CREW NET
DETAILS TO UPDATE
NAME AS PER PASSPORT
ADDRESS & CONTACT NO. DATE OF BIRTH
PASSPORT DETAILS
(AT LEAST 2 CONTACT NUMBER)
PASSPORT RENEWAL
NO
UPDATING
YES
DETAILS
DISCIPLINARY ACTION TO BE TAKEN
AFTER UPDATING, A COPY OF PASSPORT TO BE SUBMITTED TO ADMINISTRATOR
Authority: Director of Flight Operations, AirAsia
33
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Standby Duty
Issue 03
Rev 00
Chapter
8
Page
8.10
STANDBY DUTY 8.10.1 At base
The importance of standby
The purpose of FA being rostered on standby duty is to ensure that a replacement is available when there is a necessity to replace the rostered FA who is not available or unable to operate the rostered flight.
Due to operational requirements or when there is an extra flight or a charter flight to be activated, a fresh set of FA are required to be called up.
The standby FA may also replace any FA who is offloaded from a flight.
This could happen either at base or at any slip station, at any time a rostered FA is unable to operate the rostered flight.
The FA are rostered for standby duty periodically within a stipulated time of maximum of twelve (12) hours per day per standby duty period.
Standby duty time will commence on the standby position as reflected in the roster.
8.10.1.1 Crew activation during standby:
When you are being activated for flight duty during standby, DO NOT enquire as to the identity of the operating SFA or crew of the flight as the Ops Officer have a lot of other more urgent and important tasks to address. They do not have the time to retrieve these information nor the time to participate in unnecessary prolonged conversation.
When the FA is called up to operate any flight at the very last minute, he/she is not allowed to refuse any called up flight duty for whatever reasons unless instructed by the FAD. FA are also reminded not to report sick after being called up during standby.
If a flight is cancelled, the rostered FA of that flight will be positioned on standby duty by OCC. Details for FA activation will always be advised in STD. With this, FAD will no longer accept explanations due to mistaken reporting time.
Any FA who do not comply to the standby duty procedure will be subjected to disciplinary action by FAD.
FA who are on standby duty must be available and contactable at all times either by fixed telephone line or mobile phone if available.
FA to notate down the name of the caller during standby activation for record purposes.
Authority: Director of Flight Operations, AirAsia
34
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Standby Duty
Issue 03
Rev 00
Chapter
8
Page
8.10.1.2 Standby FA (last minute call-up)
Standby FA can be called up by OCC at any time during their standby duty period to operate a flight at the very last minute.
Reasons for the last minute call up may be due to the following: Rostered FA who missed a flight due to overslept, overlooked roster missed transport etc. Rostered FA who is on compassionate leave Rostered FA who request for emergency leave approval from FAD or OCM. FA who is required for any company function or for any operational requirements. Rostered FA has suffer from illness or injured in flight. FA reporting sick at the last minute. Any rescue Flights etc.
The standby FA that has been called up will automatically take over the working position of the unavailable rostered FA or to any other position upon delegated by the SFA.
The SFA will advise the Commander of the aircraft and report the last minute changes of the operating FA in the VR.
If last minutes called up, FA MUST report at OCC 2 hrs after being activated. Your place of residence must be within 60 minutes’ travelling time from the flight operation centre to enable you to report for duty at any time required by AirAsia.
8.10.2 Procedure for standby duty 8.10.2.1 Out of base
FA may be put on standby duty at slip station or out of base due to operational requirements.
FA must inform the hotel telephone operator if crew intends to be in another room in the hotel.
FA who are not available during their standby duty out of base will be subjected to disciplinary action by FAD
Authority: Director of Flight Operations, AirAsia
35
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Standby Duty
Issue 03
Rev 00
Chapter
8
Page
FLOW CHART - STANDBY DUTY
FA TO FOLLOW THE FOLLOWING STANDBY TIMES STBY 1A/B STBY 2A/B STBY 3
FA ACTIVATED (CALLED UP BY OPS) MUST REPORT TO OPS WITHIN 02 HOURS FROM ACTIVATION TIMES
CONTACTABLE
NO
YES
STATUS WILL BE CHANGED TO MIA
FA PROCEED FOR FLIGHT
DISCIPLINARY ACTION TO BE TAKEN BY FAD
Authority: Director of Flight Operations, AirAsia
36
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Mutual Exchange of Rostered Flights Page
8.11
MUTUAL EXCHANGE OF ROSTERED FLIGHTS
FA who wish to do mutual exchange of flight duty after the roster has been published must adhere to the following:
Both FA concern must agree to their mutual exchange duty prior to logging into the CrewNet system.(earlier general / which term is correctly use?)
Submission of application in the crew net may be made immediate upon receiving the new roster and NOT LESS (3) days of the date of the flight duty.
The OCC Manager or his representative will not entertain any request that is less than the days mentioned. However, any request due to compassionate reason shall be directed to the OCC Manager.
EG: If the date concerned is Thursday then submission of mutual should be made on Monday
No more than 3 mutual request and acceptance per roster period.
Subsequent mutual exchange request will be based on valid compassionate reasons.
The approval will be based on sufficient time to mitigate unforeseen operational delays which is 3 hrs to 4 hrs. (This is to observe minimum rest period & disruption to subsequent duty)
Authority: Director of Flight Operations, AirAsia
37
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Compassionate Leave Page
8.12
COMPASSIONATE LEAVE (COMPS)
The Company shall grant four (4) days compassionate leave in respect of the death of an employee’s immediate family.
Compassionate leave shall commence effective from the day of the death and such leave cannot be deferred.
Any compassionate leave taken shall be supported by documentary proof and application for such leave must be submitted on the next working day of the employee.
FA concerned is to inform OCC Officer on the demise of the immediate family members.
Authority: Director of Flight Operations, AirAsia
38
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Emergency Leave Page
8.13
EMERGENCY LEAVE (E/L)
Emergency Leave (E/L) within 48 hours may be requested from OCC Manager through Duty Executive.
Approval of E/L shall be subjected to crew availability and with a valid reason provided. All relevant documentations to support the E/L request shall be completed and submitted to FAD on the first working day.
Authority: Director of Flight Operations, AirAsia
39
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Extra Flights Page
8.14
EXTRA FLIGHTS
If and when there is any extra flight to be activated, OCC will do the following:
OCC will call for a new set of the standby FA available to operate the extra flight.
OCC may utilize the operating FA from the previous flight duty to operate the extra flight by contacting the Captain through VHF radio to inform FA (when required).
If the extra flight has been planned earlier, the flight detail will be posted in the crew net of the FA concerned by the Crewing Department before the reporting time of their rostered flight duty prior from operating the extra flight.
The FA who have been notified to operate or to continue the extra flight must accept the operational requirements as long as it is within the flight duty period.
The SFA must report this information in the VR if they continue to operate the extra flight or when operating the extra flight as a fresh set of FA.
Authority: Director of Flight Operations, AirAsia
40
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Delayed / Retime Flights Page
8.15
DELAYED I RETIMED FLIGHTS
OCC will inform the FA concerned if the flight is delayed or retimed.
The FA concerned will be informed either by crew net or telephone from OCC.
If the delayed or retime is known earlier , OCC will notify the FA via the crew net.
If the delay or retime is more than (04) hours and OCC were not able to inform the FA, they may be allowed to return home for rest. However, the duty period of FA should not exceed the maximum duty period per day.
FA operating the delayed or retimed flight will be given sufficient rest after the flight of if necessary will be removed from the next day's flight to achieve minimum rest period.
The SFA must record the details of the crew duty period in the VR when operating the retimed or delayed flight.
Authority: Director of Flight Operations, AirAsia
41
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Cancelled Flights Page
8.16
CANCELLED FLIGHTS
If and when a flight is cancelled, the rostered FA will be put on standby duty automatically.
The standby duty time will be coordinated by the OCC.
If the information of the cancelled flight is known earlier, the FA will be notified via the crew net.
If the flight is cancelled at the last minute, the OCC will inform the FA involved by telephone.
When FA are informed of the cancelled flight at the time of reporting for duty, the SFA must report in the VR to indicate that he/she had reported for duty and the end time her /his duty.
Flight Attendant is allowed to make a claim for transportation if the flight has to be cancelled.
Authority: Director of Flight Operations, AirAsia
42
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Day Off Call Up Page
8.17
DAY OFF CALL UP
From the information captured in the Capt’s VRs and Geneva system, FA allowance will be computed.
All FA shall check their respective data and if there are any discrepancies, kindly notify the department concerned.
However if a replacement day off is claimed instead, then you are not entitle for the 5 block hours claim.
Authority: Director of Flight Operations, AirAsia
43
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Inflight Service Page
8.18
INFLIGHT SERVICE
FA must adhere to the highest standards of moral, ethical and legal behaviour in the execution of the in-flight programme.
FA are restricted from selling any product or service in-flight other than the menu officially approved by In Flight Service Department.
FA are restricted from bringing any food, beverage, merchandise or amenity item on-board the aircraft that is being sold in-flight or being used during in-flight services. Any items found in personal possession of the FA, whether it be in the flight suitcase, placed in the galley, kept on their person or placed anywhere else of a dubious nature will be considered a serious offence and a direct violation of the policy. The FA will be formally reported to airline management for appropriate action.
In the event that new items are added, the FA will be advised in advance of the date of the new item being added to the trolley so as to avoid any confusion on the actual day of initial uploading (and to ensure the FA from carrying that item on-board by mistake).
FA are prohibited from transferring any food, beverage or merchandise items from one trolley to another or place any items in the galley area unless directly involved in heating or serving the product.
FA are prohibited from taking food, beverage or merchandise items out of the trolley and giving them to guest unless the guest has agreed to pay for such merchandise. The only exception is in the instance of showing the product to the guest in the hopes that they will purchase the item.
FA are prohibited from transferring the cash bag to another location on the aircraft not directly associated with the trolley or galley area. This includes overhead compartments, toilets, flight suitcase and other personal belongings.
FA on a given flight are responsible to ensure that cash handling is done in strict accordance to in-flight procedures. FA are prohibited from making any transfers of notes to the cash bag without the presence of another FA.
Authority: Director of Flight Operations, AirAsia
44
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Required Flight Documents Page
8.19
OTHERS
8.19.1 Vandalism Any property belonging to AirAsia or its employees must not be damaged, defaced or used inappropriately. Such action will be construed as an act of vandalism which will render him/her to a disciplinary action. 8.19.2 Shoplifting Shoplifting at base or outstations is strictly forbidden. FA found guilty of shoplifting and subsequently charged in local courts will be dismissed. 8.19.3 Hotel regulations
Hotel accommodation will be provided to the FA during night stop.
FA are to abide all hotel regulations. Any FA who failed to do so will be subjected to disciplinary action by the company.
FA are reminded not to involve in the following :
Misbehaviour within the hotel premises
Damaging hotel property
Cooking in rooms
Keeping rooms in most unhygienic conditions
Holding parties in hotel rooms
Creating a commotion which will be inconvenience to other guest of the hotel
Souvenir of hotel articles
Improperly attired in public
Scrambling for rooms during check-in at the hotel reception counter
Without an approval of the hotel management, FA are not allowed to invite guests, friends and relatives for an overnight stay in their rooms.
FA are not allowed to leave their valuables, documents or cash in the room. Company will not be responsible for anything that goes missing.
FA incurring any expenses during their stay, will settle their personal accounts directly with the hotel cashier before checking out. These expenses are not to be debited to the company for individual recharged.
Authority: Director of Flight Operations, AirAsia
45
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Required Flight Documents Page
8.19.4 Smoking in the aircraft and while on duty
Smoking in the aircraft is strictly prohibited neither in the cockpit nor in the cabin. Failing to comply this may lead to disciplinary action.
FA may smoke before sign on and after duty end. Smoking is strictly prohibited at all times whilst on duty. When smoking, you are required to be seated and BE MINDFUL THAT YOU ARE CARRYING AIRASIA BRAND AND IMAGE. Always ensure excellence personal hygiene especially your uniform and breath after smoking. Use ashtray and not dispose on the ground.
8.19.5 Customs import and export regulations
FA must not carry wrapped, packaged or loose articles external to their personal suitcases, unless such articles are properly labelled and manifested.
Wrapped or packaged articles inside normal baggage and within crew baggage allowances must be declared for customs purposes even if these articles are not dutiable.
Any article acquired since leaving home base, whether intended for personal used or as a gift must be declared to the customs authorities for assessment or it may be regarded as contraband and an attempt at smuggling.
Any FA found guilty of the following maybe summarily dismissed and shall indemnify the company for all loss, damage, fines, costs and expenses incurred by reason for such act, activity or default. In addition, FA will be liable to any civil proceedings which the local customs authorities may take against the offender.
Smuggling
Aiding and abetting others in smuggling.
Carrying goods in aircraft with the object of private trading.
Carrying articles not belonging to oneself for purpose of private trading.
Possession of illicit drugs
Carrying restricted articles/cargo (e.g petrol, drugs arms, explosives etc) whether for themselves or accepting them for delivery to anybody else
FA must proceed to and from the aircraft via the customs hall.
Non-saleable items must not be sold to company staff or the general public. Failing to comply to this, disciplinary action be taken against the offender.
Authority: Director of Flight Operations, AirAsia
46
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Required Flight Documents Page
8.19.6 Injured Guest
Should any guest suffer injuries or a mishap whilst on board the aircraft, the SFA must report the following to the Commander immediately:
Names of injured guest
Contact address/ess
A brief description of injuries (if possible from a doctor if available on board)
Name and address of doctor who attended to injured guest
Hand over the doctor’s report if available
The Commander should ensure that the above are transmitted their relevant reports.
8.19.7 Not to Land (NTL)
The escorting officer(s) if any and NTL shall be subjected to a security search by the authorities before pre-boarding the aircraft.
The escorting officer(s) shall adequately identify themselves to the SFA.
The NTL Report, Passport and other documents must be handed over to the SFA.
They shall be assigned to be seated at the rear most seats in the aircraft preferably near the toilet.
SFA must inform the Commander of the NTL on board. SFA will update the VR with the details of NTL (name/passport number/reason for NTL/seat number) and travel documents accepted for reference.
The commander must inform OCC of the NTL and the arriving flight details to facilitate the handling of the NTL upon arrival.
SFA will hand over the NTL and travel documents to the Guest Services Staff.
SFA shall indicate in the VR the staff name/ID that accepted the NTL and the travel documents.
NTL is first to board and last to disembark.
Authority: Director of Flight Operations, AirAsia
47
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Required Flight Documents Page
8.20
REQUIRED FLIGHT DOCUMENTS
8.20.1 International Passport
The recommended minimum validity of the Malaysian International passport for FA is six (06) months from the date of expiry. It is the duty of the FA to inform the FAD of the expected expiry date.
The FA must renew the international passport before the six (06) months from the date of expiry to facilitate FA movements during the flight duties.
Failure to renew the International passport before the six (06) months of the expiry date will render the FA to be offloaded during the inspection of the required flight documents during the pre-flight briefing.
If a flight is required to be diverted and FA are required to an unscheduled night stop at any international station, FA may not be allowed entry if the passport validity is less than six (06) months before the expiry date.
It is advisable for FA to possess their own individual passport rather than a joint, passport with their spouse or children.
At any time when the FA is on duty, he/she will enter or exit only through the crew channel via the general declaration. The family members following the FA will have to clear through the passenger immigration checkpoint. This will hinder the process of the immigration clearance and further delay incurred at the passenger immigration checkpoints.
It is responsibility of each FA to ensure that the International passport is valid and must be available in their possession at all times during their flight duties.
8.20.2 Airport pass
This special pass issued by airport authority is to facilitate a person to move freely with in the vicinity of the allocated areas of the airport throughout Malaysian airports only.
Airport pass is issued to individual FA to facilitate FA movement in the Malaysian airport vicinity whilst on flight duties.
The validity of the airport pass is one (01) year. All FA must apply for a renewal of the airport pass one (01) month before the expiry.
It is responsibility of each FA to ensure that the airport pass is valid and available in their possession at all times. FA who fails to renew their Airport Pass will be offloaded and disciplinary action will be taken.
Authority: Director of Flight Operations, AirAsia
48
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Required Flight Documents Page
In the event that FA has no Airport Pass in their possession on reporting for duty, he/she will be removed and to come back to the office for further instructions from OCC. FA concerned will be assigned for a later flight depending on the operational requirement. Should there be no other flights available, he/she will be offloaded and disciplinary action will be taken.
If the FA failed to turn up upon receiving instruction to get the Airport Pass, he/she will be classified under AWOL (Absent without Official leave).
8.20.3 AirAsia Crew identification card
The AirAsia crew identification card is issued by the PD to indicate that the bearer is a staff of AirAsia and designated position as a FA.
The crew identification card must be worn at all times when in the vicinity of any AirAsia offices or airports.
FA who failed to produce their AirAsia identification card at the time of reporting for duty will automatically be removed from the flight and disciplinary action will be taken against the FA.
8.20.4 Safety manual
FA are solely responsible to ensure that their safety manual is in their possession and updated.
All FA must maintain and update their own safety manual upon completion of the safety emergency procedure training and every FA must carry the safety manual on all flight duties
Failure to produce the safety manual at the time of reporting will render will be subjected to disciplinary action. However, the FA may proceed for flight with Letter of Dispensation issued to FA by FAD /SE/Duty Manager.
Authority: Director of Flight Operations, AirAsia
49
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Required Flight Documents Page
8.20.5 Safety card
The safety card is issued to all Flight Attendant upon successful completion of the safety emergency procedure training.
Flight Attendant has to undergo theory and practical practices in order to be certified to become a Flight Attendant to perform flight duties.
Validity of the S.E.P card is thirteen (13) months.
Flight Attendant shall be planned to undergo recurrent training once every twelve (12) months from date of initial or previous recurrent training and practical drill to be done at every three (03) years interval.
Failing to produce the safety card at the time of reporting will lead to disciplinary action by FAD and will be offloaded from flight.
Authority: Director of Flight Operations, AirAsia
50
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Loss of Flight Documents Page
8.21
LOSS OF FLIGHT DOCUMENTS
8.21.1 International passport
FA must inform FAD immediately.
FA will be removed from all flight duties temporarily until further notice.
The FA must make a police report and a copy must be submitted to the FAD with an explanation letter.
The FA must apply for a new international passport as soon as possible and to submit the police report in order to facilitate and expedite the new application. A photocopy of the receipt (date of the collection of passport) must be submitted to the FAD.
FA will be grounded at the FAD until the passport is ready for collection.
FA will notify FAD immediately once the new passport is ready. FAD will e-mail relevant departments for the FA to resume flight duties.
FA to submit a photocopy of the new passport to the FAD for record and update new details in Geneva system.
8.21.2 Loss of Malaysian Airport Pass
FA must inform FAD immediately.
He/she will proceed to make a police report. A copy of the police report must be submitted to the FAD
The FA must submit a letter of explanation to the FAD.
FAD will e-mail to Security Department to issue a letter to airport authority for daily and new issuance of airport pass.
The FA must apply for a new airport pass as soon as possible.
The FA concerned will have to use daily pass until the new airport pass is ready.
For security reasons, if the lost Airport pass is found, it must be returned to the Malaysia Airport Berhad office immediately.
It is the responsibility of each FA to ensure that the airport pass is valid and must be available in their possession at all times.
Authority: Director of Flight Operations, AirAsia
51
Issue Date
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES
01DEC12
Issue 03
Rev 00
Chapter
8
Loss of Flight Documents Page
8.21.3 Loss of AirAsia Crew Identification Card
The FA must inform FAD immediately.
The FA will be removed from the flight duty and referred to PD for new application.
He/she must submit a letter of explanation to FAD.
The FA will have to pay an amount of RM 30.00 for processing fee.
During weekends and Public Holidays, FA will be removed and will be charged as NILDOC.
8.21.4 Loss of Safety Manual
When a FA has lost their safety manual or unable to produce the manual for inspection at the time of reporting for duty, SFA must immediately inform OCC or FAE on duty. A dispensation letter will be issued to operate the flight.
After returning from flight, the FA must submit a letter of explanation to FSD explaining the reason.
The FA will be fined RM 100.00 for a new safety manual.
8.21.5 Loss of Safety card
FA must inform FAM immediately when he/she is unable to produce the safety card at the time of reporting for duty. FA will be offloaded and a replacement FA shall take over.
The FA must submit a letter of explanation to the FAM explaining the reason.
The FA will be charged RM 30.00 for the new safety card.
Authority: Director of Flight Operations, AirAsia
52
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Page
8.22
53
AIRPLANE DUTIES & CHECKS
8.22.1 PRE DEPARTURE DUTIES ALL
SFA
P2
P3
P4
Check FWD station (Port) D1L
Check AFT station (Port) D2L
Check AFT station (Starboard) D2R
Check FWD station (Starboard) D1R
Check FAP
Check F&B carts with IFA
Prepare the cabin and assist P2
Check F&B cart
Pre-flight check on Safety equipment & Security checks
Receive report from FA and give clearance to P4 for boarding
Report to SFA on cabin readiness for Boarding
Standby for boarding (at covered walkway)
Authority: Director of Flight Operations, AirAsia
Issue Date
Flight Attendant Policy Manual
01DEC12
Issue 03
Rev 00
Chapter
8
STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Page
All FA are responsible to perform Safety and Security Checks onboard the aircraft :
Prior to each originating flights
Change of aircraft
After a crew layover/aircraft on ground (more than 02 hours)
Authority: Director of Flight Operations, AirAsia
54
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
55
8.22.2 BEFORE TAKE OFF ALL
SFA
P2
P3
P4
Give command on Arming Door & Arming Door 1L Arming Door 2L
To cross check with P3
Arming Door 2R
Arming Door 1R
To cross check with P2
To cross check with SFA
Confirm all doors ARMED on FAP
Safety Briefing
Exit Row Briefing
Safety Briefing
Announcement
Standby at D2L for Demo
Safety Demo
Safety Demo
To activate FAP for Safety Demo
To prepare the Cabin for Take – Off. - Seatbelt FAten. - Window shades open. - Tray table at original position. - Armrest down. - No bags at Over wing Exits. - Toilet bowl cover down. - All bags properly stowed. - Galley secured.
All ready for Take Off
Received report from P2& P4
Report to SFA on cabin readiness
Report to SFA on cabin readiness
(Via Interphone)
(Physically)
Report to Captain by pressing # button
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
FA must adhere to the following preparation before take-off :
Arming and Crosscheck respective doors
Welcome and Safety Demonstration announcement to be done by SFA
All FA to prepare the cabin before Take Off
SFA to report to Captain on cabin readiness
All FA to return to respective stations for Take Off
Authority: Director of Flight Operations, AirAsia
56
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
57
8.22.3 AFTER TAKE OFF ALL
SFA
P2
P3
To make After Take off Announcement & any Adhoc Announcement
To prepare F&B and PBM cart for Inflight Service and distribution at AFT
To distribute ED Cards (for International flight only)
To make ED Cards announcement & distribute cards from FWD
To commence Inflight Service & PBM distribution
Rubbish Collection
Rubbish Collection
To conduct Inflight Games
To proceed with Merchandise & Duty Free Sales
To conduct checks on cabin (15mins day time & 20mins night time) & lavatory every 30mins
Preparation for Landing
Authority: Director of Flight Operations, AirAsia
P4 To prepare F&B cart for Inflight Service at FWD
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
8.22.3.1 After Take Off duties:
SFA to make the following announcements;
After Take Off announcement
ED Cards announcement (International Flights)
ADHOC announcements (if any)
PBM announcement
P2 and P3 to serve PBM from FWD to AFT galley followed by F&B sales by P1 and P4 from FWD. Upon completion of PBM, P2 and P3 will commence F&B from AFT to FWD meeting FWD cart in mid cabin.
All FA to commence PBM and Commercial In-Flight Service simultaneously.
Rubbish Collection to be done immediately after PBM and Commercial service
In-Flight Games may be conducted (subject to SFA discretion)
To commence Merchandise Sales
To commence Duty Free Sales (for International Flights)
All FA to perform Cabin Checks during Day time (15mins) and Night time (20mins)
Lavatory to be check periodically 30 mins
Proceed for Preparation Before Landing
8.22.3.2 Procedures on ED Cards
After the seatbelt sign is switched off and the "After Take Off" announcement is made, P1 shall distribute the cards from forward cabin and P3 to distribute from the aft until they meet in the center. FA must ensure that the ED Cards are to be distributed diligently and to render assistance to any guests requesting for help complete the cards.
A reminder announcement for "Completion of ED Cards" must be made before landing and it should be done together with the "Before Landing Announcement".
P4 is responsible to return the balance ED cards (inbound and outbound) to the place assigned. The ED cards must be neatly arranged according to countries.
Authority: Director of Flight Operations, AirAsia
58
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
59
8.22.4 BEFORE LANDING ALL
SFA
P2
P3
To make Rubbish Collection & Removal of Inflight Magazine (15 mins prior to Seatbelt SignOn)
To make Before Landing Announcement & Completion of ED Cards ( For International Flights )
To prepare the Cabin for landing - Seatbelt Fsten. - Window shades open. - Tray table at original position. - Armrest down. - No bags at Over wing Exits. - Toilet bowl cover down. - All bags properly stowed. - Galley secured.
Thank You (ASEAN Greetings)
Received report from P2
Report to SFA on cabin readiness (Via Interphone)
Report to Captain by pressing # button
Authority: Director of Flight Operations, AirAsia
P4
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
FA must adhere to the following to prepare the cabin before Landing;
SFA to make ‘Before Landing Announcement’, including the removal of In Flight Magazines and Completion of ED Cards. SFA must also include Drug announcement (International Flights) and other announcement required by the arrival station.
All FA to prepare the cabin before Landing
SFA to report to Captain on cabin readiness
All FA to return to respective stations for Landing
Authority: Director of Flight Operations, AirAsia
60
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
61
8.22.5 AFTER LANDING ALL
FA
P2
P3
P4
To make After Landing Announcements
All FA to wait the command of Disarming Door from Cockpit
Disarm Door 1L
To cross check with P4
Disarm Door 2L
To cross check with P3
Disarm Door 2R
To cross check with P2
Confirm all doors DISARMED on FAP
Door Open
Disembark Passenger
SFA received report from P2
Check Cabin &Report
Authority: Director of Flight Operations, AirAsia
Disarm Door 1R
To cross check with SFA
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
After Landing duties are as follows:
SFA to make After Landing announcement
All FA to wait the command from the cockpit on Disarming of Doors
All FA to Disarm and Crosscheck respective doors
Disembark guest
International guest entering the Domestic Arrival Hall, for all International flights that parked at cul-de-sac 60s and 70s, P4 shall :
Lead guests from the aircraft to the junction of the covered walkway Hand over the guests to the Apron Controller Proceed back to the entrance of the covered walkway and standby for the next departure.
NOTE: For additional security, when you hand over guests to Apron Controller, do direct a few guests to the International arrival hall and ensure that they are moving in the right direction before proceeding back to the entrance of the covered walkway.
Authority: Director of Flight Operations, AirAsia
62
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
63
8.22.6 TRANSIT DUTIES ALL
SFA
P2
P3
To report to SFA on No Foreign Objects after all pax disembark & proceed for Cabin Cleaning
P4
Proceed for Gate Management
Received report from P2
Proceed for Cabin Cleaning
Proceed for Cabin Cleaning
Cabin Cleaning
SFA - from FWD cabin. P2- from AFT cabin. P3 – sweep cabin floor (Broom & dust pan) P4 – Rubbish Collection (when not required to do Gate Mgmt)
Received report from P2
Report to SFA on Cabin Readiness for Boarding
Proceed for next Departure (Repeat the flow from boarding process)
Transit Duties includes:
P2 to report to SFA on Foreign objects found after guest disembarkation
FA to do Cabin Cleaning
P2 to report to SFA on Cabin readiness for Boarding
SFA, P2 and P3 to standby for guest Boarding
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
64
8.22.7 TERMINATING FLIGHT ALL
SFA
P2
To close stocks before landing. (AFT F&B Cart)
Duty Free Closing for International Flights
P3
P4
To close stocks before landing.
To close stocks before landing
(Merchandise Carts)
(FWD F&B Cart)
To close stocks with IFC (At Base)
To proceed to Immigration (For International Flights only) & to hand-over 01GD to Health Office
To proceed to the Office for DeBriefing
Terminating flights includes:
P2, P3 and P4 to close F&B, Merchandise and Duty Free Carts
P2 to verify with IFC on the closing
FA to clear immigration (when required) and conduct de-briefing in office
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
8.22.7.1 Lost & Found Item Found On board
Any item found by FA on board will be handed over to the ground staff at the point of disembarkation.
The item description and details of staff receiving will be recorded in the eVR. It must not be given to a third party i.e. ramp staff and/or any other department.
The item will be recorded in the Register Found Property (RFP) Acknowledgment Form (RFPAF) and signed by the FA handing over the item to ground staff and counter signed by the ground staff accepting the item. (03) copies must be completed. First copy is for FA, second copy for the GS who will use the form when handing over the item to CBTO/MLO and file in the station file for future reference. The third completed copy will be held in the RFP Form File by CBTO/MLO.
Upon acknowledging, the ground staff will be held responsible and must handover the item to CBTO/MLO as soon as possible. CBTO/MLO staff must counter sign the RFPAF to acknowledge the item received.
Item Found On board For Terminating Flights
For terminating flights, the SFA must hand over items found on board (if any) to CBTO/MLO counter.
The CBTO/MLO staff will then provide two (2) copies of Register Found Property (RFP) forms for the SFA to fill up. One (1) copy of the RFP is kept by the SFA and another (1) copy is handed over to the CBTO/MLO staff.
The CBTO/MLO staff will then make a copy of the RFP form and follow up with the stations involved.
Upon returning to base after flight, the SFA must report the incident in their eVR, and direct the feedback to MAA CBTO.
8.22.7.2 Item Hand Over
SFA must only accept documents (in A4 envelopes) as items handover.
SFA must bring the items to the FAD Office and will place in the Internal Mail Box.
For KUL to out of base station, SFA will handle items to the Guest Services Officer.
SFA to record Item Hand Over in the eVR.
SFA shall retain copy of the Item Hand Over.
Authority: Director of Flight Operations, AirAsia
65
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
66
8.22.8 DE-BRIEFING ALL
SFA
To conduct De briefing (discuss issues onboard)
To release P3 for cash out & release the rest of crew
P2
Sit in the De briefing & witness on counting cash sales
P3
To check on IFCSR forms – must tally with the cash sales
To cash out to Cashier
Sign off & check next day duty
Authority: Director of Flight Operations, AirAsia
P4
Sit in the De briefing & witness on counting cash sales
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
67
After the end of a flight, FA must return to office for a post flight de-briefing conducted by the SFA.
During the post flight de-briefing, FA are advised to highlight incidents/accidents that happened on board on sector to sector basis.
The post flight briefing is a session that involves all FA operating that flight. It is meant to be a discussion and feedbacks should be highlighted to the SFA who will report it in the eVR.
Out of base, the post flight de-briefing will be conducted at the hotel lobby or at the crew room (if available) once the FA group check in has been made. During the post flight de-briefing, the SFA must remind all FA regarding the rules and regulations of the hotel and make the necessary arrangement for the flight next day.
The SFA must conduct post flight de-briefing in a professional manner and must discuss all grievances amicably so as to ensure that future flights will be operated smoothly without any misunderstanding from all FA.
FA also to check on IFCSR Forms to ensure the sales money is submitted without any discrepancy. The designated FA is responsible to handover the money to cashier.
All FA will sign off and check their next duty within 03 hours.
any
8.22.9 ONBOARD 8.22.9.1 ONBOARD (01 Door Embarkation)
P1 to check guest boarding passes at D1L and make an announcement of Flight No and Destination prior to closing of the aircraft door P2, P3 and P4 are to be mobile in the cabin assisting guests with the seats and baggage. P1 to make Headcount announcement P1 and P2 are to commence Headcount after all guest boarded and report the TOB to commander.
8.22.9.2 ONBOARD (02 Doors Embarkation)
P1 to check guest boarding passes at D1L and to make announcement on Flight No and Destination prior to closing the door. P2 to check guest boarding passes at D2L P3 and P4 is to be mobile in the cabin assisting guest with the seat and baggage P1 to do Commencement of Headcount announcement P1 and P2 to commence Headcount after all guest boarded
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
8.22.10 HEADCOUNT PROCEDURES
REQUIREMENT FOR HEADCOUNT ON A320
ANNOUNCEMENT WILL BE DONE BY SFA ON THE COMMENCEMENT OF HEADCOUNT
HEADCOUNT BY P1 FROM FWD TO AFT CABIN
HEADCOUNT BY P2 FROM AFT TO FWD CABIN
BOTH P1 AND P2 TO CROSSCHECK ON HEADCOUNT
YE S
HEADCOUNT DISCREPENCY
P1 TO DO 3rd HEADCOUNT
YES
HEADCOUNT DISCREPENCY AFTER 3rd COUNT
N O
P1 TO CONFIRM WITH GSA AND REPORT TO CAPTAIN
NO
TO COMMENCE BINGO BY GSA (BINGO FIGURE WILL BE TAKEN AS FINAL COUNT)
Authority: Director of Flight Operations, AirAsia
DOOR CLOSE
68
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
69
Below are the important guidelines to be followed by FA during headcount procedure:
P1 to make headcount announcement prior to the headcount.
In 02 doors embarkation, ensure aircraft door is closed before starting headcount.
P1 to ensure forward door area is manned by P3 and P4 before starting headcount.
P1 and P2 to do headcount as per below:
Headcount No
Process
Remarks
01
P1 from Forward to Aft
02
P2 from Aft to Forward
P1 and P2 may begin headcount once passengers has started settling down
03/Final
P1 from Aft to Forward
ONLY P1 headcount
to
do
If headcount figure do not tally with the figure given by GSA, manual BINGO will be done by the GSA.
Ensure guests in the Lavatories are taken into account.
If headcount figure tallies with the figure given by GSA, SFA to report the TOB to the commander.
If headcount figure did not tally with the figure given by GSA, Manual Bingo will be initiated by the GSA.
Note: If BINGO figure tallies with the initial figure given by GSA, FA WILL BE HELD RESPONSIBLE FOR THE DELAY.
Authority: Director of Flight Operations, AirAsia
Issue Date
01DEC12
Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES Airplane Duties & Checks
Issue 03
Rev 00
Chapter
8
Page
INTENTIONALLY LEFT BLANK
Authority: Director of Flight Operations, AirAsia
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