Final_Anniversary_2014-2015_Evaluation_For_Mandeep_Kaur.xls

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Read the following instructions carefully : 1 2

Welcome to Self Evaluation using excel upload (.xls format) feature ! Save the downloaded excel in .xls format only and upload the file in the same format.

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Fill in the evaluation comments (Column 'G' in Goal Sheet, 'D' in Attribute Sheet) and rating details (Column the adjacent Goal Sheet and Attribute Sheet.

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Character range for comments : Minimum 25 characters to Maximum 1500. This would include Appraisee com Appraiser.

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You should fill comments and rating for all the goals/ attributes before you upload. Review the rating and evaluation comments thoroughly before you upload this excel on SPEED.

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Validate Goals' and 'Validate Attributes' Buttons would be enabled only if Macro is e

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Instructions to enable macro in Excel 2003: Go to Tools-->Macro-->Security-->Select 'Low'-->OK After enabling the macro, close the excel sheet and re-op Goals' and 'Validate Attributes' Functionality

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Instructions to enable macro in Excel 2007: Go to Office Button-->Excel Options-->Trust Center-->Trust C >Enable all Macros-->OK After enabling the macro, close the excel sheet and re-open it, then you can use the 'Valid Functionality

Instructions to enable macro in Excel 2010: Go to File--> Options-->Trust Center-->Trust Center SettingsMacros-->OK If the excel is opened in "Protected View" enable editing as: Go to File-->Info-->Click on "Edit Anyway" After that close the excel sheet and re-open it, then you can use the 'Validate Goals' and Please click on Generate XML button on the Goal Sheet to generate an XML XML would be generated at the path where the Goal sheet is saved.

Every time you update your Goal Sheet and click on Generate XML button the previous X Browse and upload the XML file to proceed

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structions carefully :

he same format.

bute Sheet) and rating details (Column 'H' in Goal Sheet, 'E' in Attribute Sheet) in

1500. This would include Appraisee comments entered, saved and submitted to the

e you upload. oad this excel on SPEED.

uld be enabled only if Macro is enabled on the Machine.

urity-->Select 'Low'-->OK close the excel sheet and re-open it, then you can use the 'Validate

Options-->Trust Center-->Trust Center Settings-->Macro Settings--

en it, then you can use the 'Validate Goals' and 'Validate Attributes'

Center-->Trust Center Settings-->Macro Settings-->Enable all

as:

can use the 'Validate Goals' and 'Validate Attributes' Functionality

o generate an XML et is saved.

erate XML button the previous XML gets overwritten with new one.

n choose not to use it and proceed with uploading Microsoft Excel

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Final Anniversary 2014-201 Appraisee Name (Emp #)

Mandeep Kaur (874880)

Project Name (SWON)

McKesson NOC Offshore (2191895)

Appraisal Type (Year)

Final Anniversary (2014-2015)

Role

Enable Macro to enable the "Valid Please validate by clicking on "Va

Network / System Administrator

Evaluatio

Goal Perspective

Goal Measure

Target/ Units

Learning and Growth

Number of certifications completed versus number of trainings attended

atleast 1 certification per quarter.

Customer

Number of issues Resolved within SLA versus total number of issues resolved.

>=95 %

Number of issues resolved at first instance

>= 98 % of the total incident resolved.

Customer

Number of reopens versus number of issues resolved

< = 2 % of the total issue worked on.

Customer

Timely Completion of self assessment of competencies on iCALMS

100 % compliance

Internal

Adherence to ODC work culture.

100% aderence needed.

Internal

Alignment to Project requirment as and when needed to achieve project goal. 100%

Customer

Appreciation from client`s senior management

At least 2 per quarter

Customer

Daily customer followup and incident update (working days)

100% compliance

Customer

Customer

Firewall tickets

> 8 per month

Customer

Incident handover while going on week off or leave.

100% complaince

Customer

Proactive approach in handling sev-1/ MIM and RTA during support or as when directed by shift manager.

100 %

Customer

Quality score for audit check.

>= 95%

Customer

Smart Console and Avaya login availability check.

100 % compliance

Internal

Timely Filling/Approval of Timesheet, Cab subscription and leave with 100% correction and without chase.

100% complaince

Internal

Unplanned leaves

< 2 per quarter

User ticket count.

> 30 % of the total resolved incidents

Customer

Legend

Role Based Goal Measure Project Goal Measure Customized Goal Measure

Final Anniversary 2014-2015 Evaluation For Mandeep Kaur

ble Macro to enable the "Validate Goals" Button. ase validate by clicking on "Validate Goals" button before you upload this excel on SPEED

Evaluation Goal Sheet

Goal Weightage

Difficulty Level

Aligned To Supervisor Goal

4

2 Yes

4

2 Yes

4

2 Yes

4

2 Yes

5

2 Yes

4

2 Yes

4

2 Yes

5

2 Yes

5

2 Yes

4

2 Yes

5

2 Yes

5

2 Yes

4

2 Yes

5

2 Yes

4

2 Yes

4

3 Yes

5

2 Yes

or Mandeep Kaur

n. on before you upload this excel on SPEED

Appraisee Comments Attanded all the required training and Prepairing for the certification those are relevant to my roll and responsibilities.

Appraisee Rating 4-Atleast 110% achieved

Always worked and closed the issue within the SLA until uless there is something 4-Atleast 110% pending from user end achieved

Worked and tried to resolve all the issue assigned to me at first instance.

4-Atleast 110% achieved

All work compelted timely and with full acceptance by shift managers within the SLA and with no impact.

5-Atleast 125% achieved

I have completed most of them except few for which we do not have any training align OR certifications .

5-Atleast 125% achieved

Always followed the rule and regulation of the ODC as inctructed at the time of unduction programme.

5-Atleast 125% achieved

Whenever needed I always ready to work as per project requiredment.

5-Atleast 125% achieved

As we direclty interact with users being part of NCC team ,Regularly received appriciation and positive feed back from users as well as from senior client member .

5-Atleast 125% achieved

As working on user requests I always taking the followup with user on email/phone 4-Atleast 110% to complete the request within SLA. achieved

Though I did not attend any firewall training yet however I have worked and resolved firewall ticket assigned to me.

3-100% of goal

To avoid the SLA breach I always handover the high priority incident to available team member.

5-Atleast 125% achieved

Always taken care of Sev-1 ticket on high priority to reduce downtime.

5-Atleast 125% achieved

Always followed and received positive feed back in audit work.

5-Atleast 125% achieved

100 availability in smart console and avaya when I am in shift

5-Atleast 125% achieved

All applied in time and have prepaln my leaves well in advance

5-Atleast 125% achieved

No Unplanned leaves taken , all leaves were well informed in advance instead sick 5-More than leave if any. 100% achieved

Always worked and closed the issue within the SLA until uless there is something 5-Atleast 125% pending from user end achieved

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4-Atleast 110% achieved

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Network / System Administrator

Appraisee Rating Dev2 Dev2

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Final Anniversary 2014-2015 Evaluation For Mand Appraisee Name Mandeep Kaur (874880) (Emp #) Project Name McKesson NOC Offshore (2191895) (SWON) Appraisal Type (Year)

Final Anniversary (2014-2015)

Role

Network / System Administrator

Enable Macro to enable the "Validate A Please validate by clicking on "Validate

Evaluation Attribute Sheet

Attribute

Definition

Weightage

Coaching

Ability of an individual to facilitate the continuous development of individual & organizational competencies, developing others- potential through the sharing of expertise and providing timely feedback.

4

Analytical Ability

Ability to make systematic and rational judgments based on relevant information.

4

Organizing & Planning

Ability to plan a course of action, manage and prioritize activities so as to execute them in a timebound manner

4

Continual Learning

Attitude to continuously seek knowledge to enhance one's professional growth & performance

5

Communication

Capability of an individual to convey the right information and influence others towards desired action either verbally or by written means

5

Team Skill

It is the ability of an individual to create an environment of trust and cooperation through an open exchange of ideas towards achieving team goals.

5

Customer Orientation

Focuses on discovering customer's needs and finding out how to best meet them. Works to create customer focused services and solutions.

5

Initiative / Proactiveness

Takes action to meet work-related objectives without being asked or required to do so. Seeks out and willingly undertakes new challenges, responsibilities / assignments.

5

Legend

Role Based Goal Measure Project Goal Measure Customized Goal Measure

2014-2015 Evaluation For Mandeep Kaur

ble Macro to enable the "Validate Attributes" Button. ase validate by clicking on "Validate Attributes" button before you upload this excel on SPEED

aluation Attribute Sheet

Appraisee Comments

Apraisee Rating

Always positively taken care of all work assigned to me.

5

Always tried to deep dive into the issue and find relevant logs .

5

woked to create the change plan accoring to the priority of ticket and excuted on timely manner.

5

Always eagar to learn the new technowlogy to grow the professional growth.

5

Everytime shared all the relevant information to other to drive the issue further.

5

Always work with team with positive attitude and exchage all the required information to achieve team goal.

5

Learnt the costomer's need and improve the work style according to it.

5

Always taken care all the work assigned ro me on time and tried to take resonsilbilty of work beyond of my work profile.

5

l on SPEED

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