Final Year Project Report

CompuServe -

a complaint portal

A PROJECT REPORT Submitted by Deepak Kumar Agrawal 1201326137 Debdeep Ganguly 1201326127 Amit Kumar Sinha 1201326120 Neha Kumari 1201326403 Lucy Kumari 1201326135 in partial fulfilment for the award of the degree 1

of BACHELOR OF TECHNOLOGY In

COMPUTER SCIENCE AND ENGINEERING

GANDHI INSTITUTE FOR EDUCATION AND TECHNOLOGY BHUBANESWAR

BIJU PATNAIK UNIVERSITY OF TECHNOLOGY, ODISHA

BIJU PATNAIK UNIVERSITY OF TECHNOLOGY: ODISHA BONAFIDE CERTIFICATE Certified that this project report “CompuServe” Is the bonafide work of “Debdeep Ganguly” who carried out the project work under my supervision.

2

SIGNATURE

SIGNATURE

Prof. Sambit Kumar Mishra HEAD OF THE DEPARTMENT

SIGNATURE

Prof. Nilamadhab Mishra Mahapatra

Prof. Smaranika

COORDINATOR

PROJECT GUIDE

Department of Computer science & Engg. Gandhi Institute for Education & Technology Baniatangi, Khurda, Bhubaneswar www.gietbbsr.com

CERTIFICATE OF EVALUATION

COLLEGE NAME: GANDHI INSTITUTE FOR EDUCATION & TECHNOLOGY BRANCH: COMPUTER SCIENCE AND ENGINEERING SEMESTER: 8TH SL.NO

Registration no.

Name of the Student

project

The of the is

Title of the

1

1201326137

Deepak Kumar Agrawal

CompuServe

2

1201326127

Debdeep Ganguly

CompuServe

3

1201326120

Amit Kumar Sinha

CompuServe

4

1201326403

Neha Kumari

CompuServe

3Lucy Kumari

CompuServe

5

1201326135

report project

submitted by the above student in partial fulfillment for the awards of Bachelor of Technology in Computer Science and Engineering, Biju Pattnaik University of Technology are evaluated and confirmed to the reports of the work done.

Submitted for the University Examination held on 10th May 2016

INTERNAL EXAMINER

EXTERNAL EXAMINER

ACKNOWLEDGEMENT It is our pleasure to be indebted to various people, who directly or indirectly contributed in the development of this work and who influenced our thinking, behavior and acts during the course of study. First of all, we like to thank, Prof. Smaranika Mohapatra, Internal guide, Department of Computer Science & Engineering, who guided us to complete this project. We also take this opportunity to express a deep sense of gratitude to Prof. J P Mishra, Vice-Chairman, Prof.(Dr.) B Pradhan, Director, Prof.(Dr.) Niranjan Sutar, Principal, Prof.(Dr.) Binayak Sahu, Vice-Principal, GIET, Baniatangi, Bhubaneswar, for his/her cordial support, valuable information and guidance, which helped us in completing this task through various stages. We wish to express our profound and sincere gratitude to Prof. Nilamadhab Mishra, Project coordinator, Department of Computer Science & Engineering, who guided

us

into

the

intricacies

of

this

project

nonchalantly

with

matchless

magnanimity. We are thankful to Prof. Sambit Kumar Mishra, Head of the Dept. of Computer Science & Engineering, for his support, cooperation, and motivation provided to us during the training for constant inspiration, presence and blessings.

4

We also extend our sincere appreciation to Faculty members who provided valuable suggestions and precious time in accomplishing my minor project report. Lastly, we would like to thank the almighty and our parents for their moral support and friends with whom we shared our day-to-day experiences and received lots of suggestions those improved the quality of work. Deepak Kumar Agrawal 1201326137 Debdeep Ganguly 1201326127 Amit Kumar Sinha 1201326120 Neha Kumari 1201326403 Lucy Kumari 1201326135

ABSTRACT

The era of mobile technology opens the windows to the android app. The websites are vanishing and the mobile phones are emerging. It’s the time to change from conventional websites to apps, which has become the part of our daily routine. We are introducing “Compuserve.apk” - the android application software which would be a miniature of a customer service support portal. It works as a service based customer management software. This app could be made in use with contractual basis for serving a single vendor. It has been successful in implementing the purpose of using apps on smartphones to fulfil the basic needs of life. Like for example this app helps any smartphone user to opt for a maintenance service for complaints registered. Instead of approaching the tech-support or any mobile service-shop, the user simply gets his/her complaint serviced within a short period of time, through the app. The main interface contains 4 options -Service, Devices, Help and Contact. As a dummy app, it shows a message notification feedback on the user’s device whenever he/she opts in for a service. This project could also easily be implemented within a closed group with a local administrator handling requests through a local/private server. The target level API for this app is Android Kitkat v4.4 but can also support lower level API’s upto 8 a.k.a Gingerbread. JSON framework has been implemented along with MySQL database. For validation at server side, PHP has been used. Interface is very lucid and clear with simple interactive menu items. Usage is hasslefree. project has been performed under the guidance of Prof. Smaranika Mahapatra, 5

Prof. Santosh Rath. They have been of a lot of help and support for its successful completion. This project ensures on 3U aspects – Understandable, Utilizable and Usable. Easy to understand, easy to implement.

Table of contents 1. INTRODUCTION 1.1 PURPOSE: 1.2 SCOPE: 2. SOFTWARE REQUIREMENTS SPECIFICATION 2.1 MOBILE APPLICATION: 3. DESIGN AND IMPLEMENTATION 3.1. ASSUMPTIONS AND DEPENDENCIES: 3.2. CONSTRAINTS: 3.3. DESIGN DETAILS: 4. TECHNICAL DETAILS 4.1. TECHNOLOGIES USED: 4.2. PROBLEMS FACED: 5. IMPLEMENTATION,TESTING & MAINTENANCE 5.1 5.2. 5.3. 5.4.

JAVA: ANDROID DEVELOPMENT TOOLS: SECURITY AND PERMISSION CONCEPT IN ANDROID: CODING STANDARDS OF LANGUAGE USED:

6. LESSONS LEARNED 5.1 IMPORTANCE OF RESEARCH: 5.2. TEAM WORK: 6

5.3. TIME MANAGEMENT: 7. ACTIVITY FLOW- USE CASE, DFD’S & CLASS DIAGRAMS 8. SCREENSHOTS, DATA DICTIONARIES 9. CODE WORK 10. CONCLUSIONS AND FUTURE SCOPE 11. REFERENCES 12. MAJOR TASKS & CONTRIBUTIONS

7

1. Introduction

The android operating system is basically an operating system for mobiles. It is mobile operating system that uses a modified version of the Linux kernel 2.6. Google developed Android as part of the Open Handset Alliance, a group of more than 30 mobile and technology companies working to open up the mobile handset environment. In this, it will be described that how security can be improving of Android Operating System so that users can safely use the android smart phones. Keywords: -Android history, architecture and security

HISTORY OF ANDROID: Android Inc. Founded in Palo Alto, California, united states in October 2003 by Andy Rubin [co-founder of danger], rich miner [co-founder of wildfire communication Inc.], nick sears [once VP at T-Mobile], and Chris white [headed design and interface development at web TV] to develop.

WHAT IS ANDROID:

It is an open source software platform and operating system for mobile devices Based on the Linux kernel. Developed by Google and later the Open Handset Alliance (OHA). Allows writing managed code in the Java language. 8

Android has its own virtual machine i.e. DVM (Dalvik Virtual Machine), which is used for executing the android application.  Android is a free downloadable open source software stack for mobile devices that include an Operating system.

Android os is developed under code name based on dessert items.

OPEN HANDSET ALLIANCE: The open handset alliance (OHA) is a business alliance of firm to develop open standard for mobile devices. Devoted to advancing open standards for mobile devices Develop technologies that will significantly lower the cost of developing and distributing mobile devices and services.

ANDROID VERSION:  Android 1.0 (Angel Cake)-The first version of the open source software was released back in 2008.  Android 1.1(Battenberg)-In Feb 2009, version 1.1

 Android 1.5 (Cupcake)-Launched in April 2009  Android 1.6 (Donut)-released in September 2009  Android 2.0/ 2.1 (Éclair)-released in 26th October 2009 and January 2010  Android 2.2 (Froyo) –frozen yoghurt - Released in the summer of 2010  Android 2.3 (Gingerbread) - Gingerbread landed by the end of 2010 9

 Android 3.0(Honeycomb) - For the first time Google released a software that was totally focused on tablets. This version, released in July/august 2011  Android 4.0 (Ice Cream Sandwich 4.0)-released in October 2011  Android 4.1 (jelly bean4.1) -released in 26th June 2012  Android 4.4 (KitKat) - released on October 2013.  Android 5.1 (Lollipop) – released and working stable now. After so many desserts named version of android is going to offer something with even tastier desserts and sweet dishes.

ANDROID ARCHITECTURE: 10

The software stack is split into Four Layers: • The application layer • The application framework • The libraries and runtime • The kernel

11

LINUX KERNEL: •The architecture is based on the Linux2.6 kernel. • This layer is core of android architecture. It provides service like power management, memory management, security etc. It helps in software or hardware binding for better communication.

NATIVE LIBRARIES: Android has its own libraries, which is written in C/C++. These libraries cannot be accessed directly. With the help of application framework, we can access these libraries. There are many libraries like web libraries to access web browsers, libraries for android and video formats etc.

ANDROID RUN TIME:

12

Dalvik virtual machine- The Android Runtime was designed specifically for Android to meet the needs of running in an embedded environment where you have limited battery, limited memory, limited CPU. Dalvik is the process virtual machine in Google's android operating system. It is the software that runs the apps on android devices. Dalvik is thus an integral part of android, which is typically used on mobile devices such as mobile phones and tablet computers.  Programs are commonly written in java and compiled to byte code.

CORE LIBRARIES-

•The core library contains all of the collection classes, utilities, IO, all the utilities and tools that you’ve come to expected to use.

13

APPLICATION FRAMEWORK:

This is all written in a Java programming language and the application framework is the toolkit that all applications use.

•These applications include the ones that come with a phone like the home applications, or the phone application.

•It includes applications written by Google, and it includes apps that will be written by you.

•So, all apps use the same framework and the same APIs.

14

These are as follows:

• Activity manager:-It manages the lifecycle of applications. It enables proper management of all the activities. All the activities are controlled by activity manager.

• Resource manager:-It provides access to non-code resources such as graphics etc.

• Notification manager:-It enables all applications to display custom alerts in status bar.

• Location manager:-It fires alerts when user enters or leaves a specified geographical location.

• Package manager:-It is use to retrieve the data about installed packages on device.

• Window manager:-It is use to create views and layouts.

• Telephony manager:-It is use to handle settings of network connection and all information about services on device.

APPLICATION LAYER: -

15

The final layer on top is Applications.

• It includes the home application, the contacts application, the browser, and apps.

• It is the most upper layer in android architecture.

• All the applications like camera, Google maps, browser, sms, calendars, contact share native applications. These applications work with end user with the help of application framework to operate.

SECURITY: 16

Android is a multi-process system, in which each application (and parts of the system) runs in its own process. Most security between applications and the system is enforced at the process level through standard Linux facilities, such as user and group IDs that are assigned to applications. Android is designed having multi-layer security which provides flexibility for this platform. When attackers attempt attack on device, android platform helps to reduce the portability of the attack. There are key components of android security which are described as follows:

Design review: - when a security model is designed then it will be reviewed by the developers so that risk level will be very less while using the model.  Code review and penetrating testing: -the goal of this code review is that in which it will be checked that how the system will become strong? Open source and community review: - android uses open source technologies that have significant external review such as Linux kernel.  Incident response: -android team enables the rapid mitigation of vulnerabilities to ensure that potential risks to all android users are minimized.

FEATURES OF ANDROID:

Background Wi-Fi location still runs even when Wi-Fi is turned off. Developer logging and analyzing enhancements It is optimized for mobile devices. 17

It enables reuse and replacement of components. Java support, media support, multi touch, video calling, multi-tasking, voice based features, screen capture, camera, Bluetooth, gps, compass and accelerometer,3G,4G.

ADVANTAGES: • The ability for anyone to customize the Google Android platform • It gives you better notification. • It lets you choose your hardware. • It has better app market (1,80,000 application) • A more mature platform • With the support of many applications, the user can change the screen display. • With Google chrome you can open many windows at once. • Supports all Google services: Android operating system supports all of Google services ranging from Gmail to Google reader. All Google services can you have with one operating system, namely Android.

DISADVANTAGES: Android Market is less control of the manager, sometimes there are malware. Wasteful Batteries, this is because the OS is a lot of "process" in the background causing the battery quickly drains. Sometimes slow device company issued an 18

official version of Android your own. Extremely inconsistence in design among apps.  Very unstable and often hang or crash. LIMITATIONS OF ANDROID: Development requirements in • Java • Android SDK • Bluetooth limitations: Android doesn't support:      

Bluetooth stereo. Contacts exchange. Modem pairing. Wireless keyboards Photoshop mobile isn't coming to android because of android limitations. Apps Android Market need to be programmed with a custom form of Java There are no split or interval times available.  Small memory size.  Continuous Internet connection is required

1.1 PURPOSE: This project uses the Google Android platform to build an application where customers needing a service can announce the required service and customer device service provider can quickly identify the opportunity and contact the customer. The overall concept is where a customer would announce the required service (i.e. – needs plumbing services to unclog a drain in the house, etc.) through the mobile app. A service provider sitting at the server side, could open and see all customers needing the service. The application will take all the customer details like address, contact number, zip code, service type and service description where the service provider could get extra information about the problem and then with a click initiate a call or send a message to the customer and discuss the possibilities of providing the service.

19

1.2 SCOPE: CompuServe is a connecting platform for service providers and the service seekers to communicate with each other. The main domains are the Web server and the Mobile application. The service providers shall use their own web servers hosted in private domains in order to view the problems, which were faced by the customers. This application benefits both the service providers and seekers so that the problems can be addressed quickly and accounts for a friendly relationship between both the groups.

2. SOFTWARE REQUIREMENTS SPECIFICATION  This section explains about the individual functionality and requirements of two major sections Mobile Application  Web server

These requirements are identified from the sequence diagrams that are drawn to identify the flow of these two applications and the communication between them.

Hardware Requirements 20

Processor

:

Above 2.8ghz

RAM

:

2 GB

OS

:

Windows / Linux/ MAC

Input device Output device

: :

HDD Space

Standard keyboard and mouse VGA and high resolution monitor

:

10 GB

Software Requirements OS

:

Android

User Interface

:

XML

Programming Lang

:

JAVA

Tool

:

Eclipse with ADT plugin / Android Studio

Database

:

MySQL

Database setup & server Framework

: :

XAMPP server JSON

21

2.1 MOBILE APPLICATION: Application requires customers for User Name and password if they already have opted for a service earlier or the user can newly register him/herself as a service seeker. This type of user can have problems he receives a response from the service provider using an android mobile phone through on screen notifications or sms. After the service seeker logs in he/she should be able to see the following links 1. Request Service 2. Post a problem – Service seeker is allowed to post a problem 3. History- Problems posted till date and information related to it shall be seen 4. Help/Contact – Shall write about any suggestions or query on a service provider 5. App description.

2.2.1 Registration Each user must fill all the fields and get registered through the application and later he is sent an e-mail/otp code to the phone to verify his identity. As soon as he/she clicks the link that is sent to his e-mail/confirms the numbers in the otp page then he/she is redirected to their profile page where they are given access to take advantage of the application according to the user type.

2.2.2 Managing User Accounts: This section explains the functionality of the user accounts that is provided after registration according to the user type.

22

2.2.2.1 Company Admin User who created the company profile will have the admin rights. The admin shall have the rights to view the customer requests, the details of all customers registered, through a web server. This functionality could also be tested on a local server. 1.

View – Customer queries, the type of service they need.

2.

View – Customer details like address, contact number.

3.

Organize requests – They can delete old and outdated requests that no longer need attention or prioritize them.

4.

View – See the type of requests customer needs.

5.

Notify customers – They can send notifications to customers through sms about the status of service.

6.

History – All the work done by them till date shall be seen

3.DESIGN and IMPLEMENTATION 3.1. ASSUMPTIONS and DEPENDENCIES: 1. The Mobile Application is dependent on the Web server because the mobile application cannot work without the data from the server and vice versa. 23

2. The default settings on the mobile application will reflect on the server side. Settings such as frequently used zip code and the mobile number can be made default or primary means of identifying customers, thereby providing an easy way for the service provider. 3. Each Service provider having their own private web servers. Every service seeker using this application shall possess a smart phone with Android Operating system on top of it.

3.2. CONSTRAINTS: 1. Huge data shall not be stored on the mobile phone. Whatever history about service work has been done is fetched from web. As a matter of fact, the mobile phone consists of limited memory and storing excess information is not at all a good design. 2. User of the mobile should have internet access. The Service provider should have the internet access in order to retrieve the service seeker’s information. Whenever he/she updates his/her profile over the mobile, the changes should be synchronized with the server.

3.3. DESIGN DETAILS: The design details include the following 1. Static structure 24

2. Behavior 3. User Interface 4. Components These design details are individually given for both web application and mobile application. 3.3.1. Web Server 3.3.1.1 Static Structure The static structures of the web application represent the class diagram and for the class diagram refer diagrams. 3.3.1.2 Behavior The behavior of the web server explains you the various actions and the flow of it. For the behavior refer diagrams. 3.3.1.3 User Interface The user interface is one of the major things on the web application end, since many users come to a conclusion on the standards and services of the application by looking at it. Having a good UI is very important. For the user interface please refer diagrams. 3.3.1.4 Components This describes a class that includes the attributes and methods. It also says the exceptions that may rise on the web application part. For a detailed description refer diagrams.

25

3.3.2. Mobile Application This part explains the behavior and design details of the mobile application. For the class diagram and design details refer diagrams.

4. TECHNICAL Details 4.1. TECHNOLOGIES USED: This section focuses on technologies used in Web interface and Mobile Interface.

4.1.1. JAVA: As the android platform understands Java the application was built on it.

4.1.2. XML: XML is a simple, very flexible text format which was designed to carry data, not to display data.

4.1.3. MySQL Server: MySQL is a simple database management system (DBMS). In our application, to store and to retrieve the data from the database we use this technology. It is used for both Web and mobile application.

26

4.1.4. Android: The Android platform is a software stack for mobile devices including an operating system, middleware and key applications. Developers have full access to the same framework APIs used by the core applications. The application architecture is designed to simplify the reuse of components; any application can publish its capabilities and any other application may then make use of those capabilities. Developers can create applications for the platform using the Android SDK. Applications are written using the Java programming language and run on Dalvik, a custom virtual machine designed for embedded use, which runs on top of a Linux kernel.

4.2. PROBLEMS FACED: •

Effect of inadequate practical platform support

•

MYSQL connectivity with local server

•

No availability of “free” private web server for hosting the app online

•

Thereby testing the app on full functional basis was impossible

•

Thus we had to cut down many features as possible

•

External Database connection

•

Deprecated RESTful API

•

Drawing overlays

•

Integrating the Web client and the android client 27

5.

IMPLEMENTATIONS, TESTING & MAINTENANCE

5.1 JAVA Java is a very popular programming language developed by Sun Microsystems (now owned by Oracle). Developed long after C and C++, Java incorporates many of the powerful features of those powerful languages while addressing some of their drawbacks. Still, programming languages are only as powerful as their libraries. These libraries exist to help developers build applications. Some of the Javas important core features are: • Its easy to learn and understand. • Its designed to be platform-independent and secure, using virtual machines. • Its object-oriented. Android relies heavily on these Java fundamentals. The Android SDK includes many standard Java libraries (data structure libraries, math libraries, graphics libraries, 28

networking libraries and everything else you could want) as well as special Android libraries that will help you develop awesome Android applications. Platform Independence Importance with many programming languages, you need to use a compiler to reduce your code down into machine language that the device can understand. While this is well and good, different devices use different machine languages. This means that you might need to compile your applications for each different device or machine language in other words, your code isn’t very portable. This is not the case with Java. The Java compilers convert your code from human readable Java source files to something called bytecode in the 42 Java world. These are interpreted by a Java Virtual Machine, which operates much like a physical CPU might operate on machine code, to actually execute the compiled code. Although it might seem like this is inefficient, much effort has been put into making this process very fast and efficient. These efforts have paid off in that Java performance in generally second only to C/C++ in common language performance comparisons. Android applications run in a special virtual machine called the Dalvik VM. While the details of this VM are unimportant to the average developer, it can be helpful to think of the Dalvik VM as a bubble in which your Android application runs, allowing you to not have to worry about whether the device is a Motorola Droid, an HTC Evo, or the latest toaster running Android. You don’t care so long as the device is Dalvik VM friendly and that’s the device manufacturers job to implement, not yours. Why is Java Secure? 29

Let’s take this bubble idea a bit further. Because Java applications run within the bubble that is a virtual machine, they are isolated from the underlying device hardware. Therefore, a virtual machine can encapsulate, contain, and manage code execution in a safe manner compared to languages that operate in machine code directly. The Android platform takes things a step further. Each Android application runs on the (Linux- based) operating system using a different user account and in its own instance of the Dalvik VM. Android applications are closely monitored by the operating system and shut down if they don’t play nice (e.g. use too much processing power, become unresponsive, waste resources, etc.). Therefore, it’s important to develop applications that are stable and responsive. Applications can communicate with one another using well- defined protocol.

5.2 ANDROID DEVELOPMENT TOOLS • Android SDK: The Android Software Development Kit (Android SDK) contains the necessary tools to create, compile and package Android applications. Most of these tools are command line based. The primary way to develop Android applications is based on the Java programming language. • Android debug bridge (adb):

30

The Android SDK contains the Android debug bridge (adb), which is a tool that allows you to connect to a virtual or real Android device, for the purpose of managing the device or debugging your application. • Android Developer Tools and Android Studio: Google provides two integrated development environments (IDEs) to develop new applications. The Android Developer Tools (ADT) are based on the Eclipse IDE. ADT is a set of components (plugins), which extend the Eclipse IDE with Android development capabilities. Google also supports an IDE called Android Studio for creating Android applications. This IDE is based on the IntelliJ IDE. Both IDEs contain all required functionality to create, compile, debug and deploy Android applications. They also allow the developer to create and start virtual Android devices for testing. Both tools provide specialized editors for Android specific files. Most of Android’s configuration files are based on XML. In this case these editors allow you to switch between the XML representation of the file and a structured user interface for entering the data. Dalvik Virtual Machine the Android system uses a special virtual machine, i.e., the Dalvik Virtual Machine (Dalvik) to run Java based applications. Dalvik uses a custom bytecode format which is different from Java bytecode. Therefore, you cannot run Java class files on Android directly; they need to be converted into the Dalvik bytecode format. 31

• Android Run Time (ART): With Android 4.4, Google introduced the Android RunTime (ART) as optional runtime for Android 4.4. It is expected that versions after 4.4 will use ART as default runtime. ART uses Ahead of Time compilation. During the deployment process of an application on an Android device, the application code is translated into machine code. This results in approx. 30% larger compile code, but allows faster execution from the beginning of the application.

5.3 SECURITY AND PERMISSION CONCEPT IN ANDROID Security Concept in Android: The Android system installs every Android application with a unique user and group ID. Each application file is private to this generated user, e.g., other applications cannot access these files. In addition, each Android application is started in its own process. Therefore, by means of the underlying Linux kernel, every Android application is isolated from 44 other running applications. If data should be shared, the application

32

must do this explicitly via an Android component which handles the sharing of the data, e.g., via a service or a content provider.

• Permission concept in Android: Android contains a permission system and predefines permissions for certain tasks. Every application can request required permissions and also define new permissions. For example, an application may declare that it requires access to the Internet. Permissions have different levels. Some permissions are automatically granted by the Android system; some are automatically rejected. In most cases the requested permissions are presented to the user before installing the application. The user needs to decide if these permissions shall be given to the application. If the user denies a required permission, the related application cannot be installed. The check of the permission is only performed during installation; permissions cannot be denied or granted after the installation. An Android application declares the required permissions in itsAndroidManifest.xml configuration file. It can also define additional permissions which it can use to restrict access to certain components.

33

5.4 Coding Standards of Language Used Coding Standards of Java are used in the whole project. This standard includes the following: • No wildcard imports. • Overloads appear sequentially. • Braces are used even when the body is empty or contains a single statement. • Two space indentation. • Column limit can be 80 or 100 characters. • No C-style array declarations. • Default statements required in switch statements. • Modifiers appear in the order recommended by the Java Language Specification. • Constants use CONSTANT CASE. Note that every constant is a static final field, but not all static final fields are constants. • Class name should start with uppercase letter. • Function name should start with lowercase letter.

34

6.Lessons Learned 5.1 IMPORTANCE OF RESEARCH: We have used few technologies in our project, among them Android operating system is very important as our final application should run on this platform. We have spent many days learning Android as it was a new technology. Our application will be successfully built on this as we were able to use many built-in features of Android.

5.2. TEAM WORK: By the end of this project we will end up as an effective and coordinating team as we understood the importance of the team work by the guidance of our mentor. Our team is a good combination of challenging and hardworking people. Throughout this project we have learnt a lot about team coordination, planning, presentation and developing personal attitude towards teamwork.

5.3. TIME MANAGEMENT: To become successful, one must have good time management as it is considered as one of the important quality in the current competitive world. Keeping our mentor suggestions in mind we were able to implement and manage things in time. Meeting the various deadlines set by the instructor was tough and gave us a valuable experience of how to effectively manage time and as well the mentor’s expectations were sometimes very challenging and finally our project timeline was nearly accurate and we were following that from the initial stages onwards.

35

7.

ACTIVITY

FLOW

–

USE

DIAGRAM: USE CASE CHARTS

For Home Screen:

36

CASES,

DFD’S,

CLASS

For Menu Items:

For Post Service Menu/ Service Menu:

37

DFD’S Level -0 DFD: This is the overall systems structure in which all the entities of the app based system and their functions with the app are shown. The user directly interacts with the app whereas the admin only gets the complaints at the server side.

38

Level -1 DFD:

39

Level -2 DFD:

40

Class diagram:

41

8. SCREENSHOTS:

42

43

44

45

DATA DICTIONARY: Table name: User complain

46

Table name: User’s table

47

9. CODE WORK CODE SNIPPET FOR FirstPage.java file:

48

49

The respective xml file is

50

Java file for complaint page

Respective XML file

51

Java file for automaticEmailActivity page

Parsing content into JSON

App development were done using both IDE’s – Android Studio and Eclipse 52

53

54

10. CONCLUSION AND FUTURE SCOPE Future Scope The future scope of the project is that it can be used as any news giving application or it can be used to advertise your products, telling the customers about new schemes and products coming to your shop. This application of CompuServe can be further extended to include the following features:

1. Categorization of Service: Services can be categorized in different categories, so that its possible for user to easily manage the selection categories. Categorization can also be done by making groups. Defining the service pertaining to be the part of particular group can make it more secure.

2. Image files: The attachments can be further improved to include image or video files. Then there will not be much need to send images with the notification. A single file would serve all the purposes and help the service persons serve better.

3. Feedback: Feedback on the services can also be taken. It can increase communication among connected members and any issue can be easily sorted out on the spot. Conclusion I learned a lot by doing this project. So during this project I learned all the above things. Before this project, I had no idea about Java and Android for making application. Although I had little bit knowledge of Ubuntu before. But now I learned a lot about Ubuntu and got knowledge of using Android and Java for developing mobile application and PHP for server side scripting. Now I prefer to work on command line rather than graphically. I learned how to work on shell script. If I talk about the project, CompuServe application has reduced lot of manual work. It has made notifying each and every user very easy and that too with no time and place restrictions.

55

11. REFERENCES 1. Learn Android, http://code.google.com/android/ 2. MySQL, http://www.mysql.com/ 3. XML, http://www.w3schools.com/xml/default.asp 4. XML, http://www.tizag.com/xmlTutorial/ 5. Android forum, http://www.anddev.org/ 6. http://developer.android.com 7. https://github.com 8. StackOverflow.

56

12. MAJOR TASKS & CONTRIBUTIONS First of all, the faculties of our department were very cooperative during the project. Without their guidance, it would have been impossible. Team Leadership  Deepak Kumar Agrawal (60%) – Meeting agendas, meeting minutes, task assignment coordination, coordinated communication with mentor and professor, communicated with System Administrator  Amit Kumar Sinha (20%) – Meeting discussion, meeting minutes  Neha Kumari (10%) – Meeting discussion, meeting minutes  Lucy Kumari (10%) – Meeting discussion, meeting minutes

Database Design and Implementation  Deepak Kumar Agrawal (45%) – Designed database draft, ER diagram, Implemented database.  Debdeep Ganguly (30%) – contributed to database design decisions  Amit Kumar Sinha (15%) – contributed to database design decisions  Lucy Kumari 10%) – contributed to database design Prototype Design and Implementation  Deepak Kumar Agrawal (25%) – DBA, ER Diagram, Web server maintenance 57

and support Android Developer 

Debdeep Ganguly (25%) – Core Application Developer and support server

 Neha Kumari (25%) – Sequence Diagrams and Core Android Developer.  Lucy Kumari (25%) – Class Diagram, Use case Diagram and support Android Developer. Documentation  Deepak

Kumar

Agrawal

(35%)

–Presentation

Slides,

Requirements

Documents and Final report.  Amit Kumar Sinha (35%) – Drafted Requirements document, Drafted Design document and drafted Final Report  Neha Kumari (15%) – Initiated Requirements Document  Lucy Kumari (15%) – Drafted Requirements Document

58