Feedback Collection System

Abstract

Developing effective mechanisms for feedback collection in learning environments is particularly important at the frontiers of new knowledge .Valuing and asking for feedback has recognised benefits for both staff and students. For Staff to provide information for course design to further develop teaching skills as well as to provide better service to the students. For Students to feel valued and 'listened' to have ownership in their own learning to develop reflective thinking to be better informed in selecting a course/module . The online feedback collection systems, described in this project are two such applications for collecting feedback through a web interface. Intended to support feedback collection in educational environments .ITC – feedback system collects feedback from users about the services offered by for Information Technology and Communication wing (ITC) of NITC. Faculty-feedback system is intended to collect feedback about faculty, from students.

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Contents ……………………………………….5

1.

Introduction

2.

Problem Definition……………………………………..6 2.1 Existing System…………………………………...6 2.2 Proposed System……………………………….....6 2.3 Features of proposed system……………………...6 System Requirenments………………………..…...........7

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Design………………………………………..………….8 4.1 Design of module 1.……………...……………....8 4.1.1 Use case diagram for module 1…...……………...8 4.1.2 Class diagram for module 1……...…………........10 4.1.3 Sequence diagram for module 1...……..………...11 4.2 Design of module 2.……………...……………....12 4.2.1 Use case diagram for module 2…...……………...12 4.2.2 Class diagram for module 2……...…………........13 4.2.3 Sequence diagram for module 2...……..………...14 4.3 Database design………………………………….14

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Implementation………………………………………..15 5.1 Prerequisites…………………...………………....15 5.2 Implementation Issues…………...………………15 5.2.1 Prospective Users………………………………...16 5.2.2 Platform Independence…………………………...17 5.2.3 Storage Issue……………………………………...17

6.

Testing and Results…………………………………...17

7.

Conclusion ...…………………………………………...21

8.

References ……………………………………………...21

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1. INTRODUCTION Getting the right feedback at right time is of at most importance ,for any organization or faculties of an institution .Getting the feedback from the users will help an organization or faculty to provide better services to the users or students. Ongoing interaction with users can help improve the efficiency of an organization, and enable them to provide better service to the users.

Collecting feedback from the users is very important thing for any organization. Until now , feedback collection process is conducted manually, using printed forms. All that has changed with the computer network as well as World Wide Web, making communication far easy .It is very easy to collect feedback about an organization , or about the staff of an institution through a web based system. Valuing and asking for feedback has recognized benefits for both staff and students in an institution. For Staff to provide information for course design to further develop teaching skills to match learning to learners needs to support bids for funding teaching projects For Students to feel valued and 'listened' to to have ownership in their own learning to develop reflective thinking to be better informed in selecting a course/module For All to enhance relationships and define roles to provide a 'positive' teacher/student partnership, which in turn has more chance of ensuring high quality teaching, thereby meeting learners' needs to establish learning objectives, and measure the extent to which they are met to inform executive action, policy developments and resource allocation as part of quality assurance procedure Feedback should be encouraged to be positive as well as giving suggestions concerning areas that could be enhanced. This project aims to develop two online feedback collection systems systems, One system is intended to collect the feedback from users of Information Technology and Communication(ITC) wing of National Institute of Technology, Calicut. Second part of the project is to develop an online feedback collection system for collecting feedback about the faculty , from the students.

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2. PROBLEM DEFENITION 1. This project aims to develop an online web-based feedback collection system for Information Technology and Communication wing (ITC) of NITC. This system has two user levels. Administrator and User. The user means the student/faculty who has the access to the services provided by ITC. The user can post his/her opinions, request and queries through a web-based interface. The administrator can analyze the feedback, query the feedback and reply to the user. 2. Second part of this project aims to develop a feedback system which can be used by the students to give the feedback to the faculty. This system will provide a web-based interface to the students, where they can write their feedback, comments and queries, about the course offered by a particular faculty and send this feedback to the corresponding faculty. This system enables the faculty to easily get feedback from their students

2.1 Existing System The existing method for collecting feedback about the faculty from the students makes use of printed forms on paper. Students write their feedback and submit it to the faculty. This is very time consuming and costly procedure. Preparing the printed form and collecting the forms back from the students is a time consuming procedure. Collecting the feedback from the students about the service offered by ITC is also such a time consuming and difficult procedure.

2.2 Proposed System The proposed system is a web based system. The user can log in to the system with a valid ID and password, fill in an online feedback form and submit the feedback to the system. The administrator can later analyze the feedback

2.3 Features of the proposed system The proposed online feedback collection system is a web based system. So valid users can access it from anywhere .This is a platform independent system. So there is no need for installing any additional software on the client systems. The new system issues the users , asset of questionnaires. The user answers the question and submits this feedback. This is very effective, fast and cost effective method for collecting the feedback. .The users, who give the feedback, are authenticated with a Login ID and password.

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3.

SYSTEM REQUIREMENTS

The following are the system requirements for online feedback collection systems Hardware Requirements Pentium III processor or above At least 128 MB RAM 10 GB Hard disk

Software Requirements Apache Tomcat Web Server JSP MySQL JDK Platform Java Script enabled web browser

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4. DESIGN This section deals with the activities performed and diagrams created during the design phase of the system. Use case diagram, class diagram and sequence diagrams are created for each of the two modules of this project.

4.1 Module 1: Feedback collection system for ITC 4.1.1 Use case Diagram Actors User

: student or staff , who is having access to the service of ITC

Administrator

: Administrator of ITC, who analyse the feedback, given by the user : Feedback controller, which is a software module which take care of Issuing feedback form and storing the feed back.

FBC

Request feedback form

Feedback Controller (FBC)

Verify the user

User

Issue the feedback form Submit the form Analyse the feedback and reply

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Administrator

Request feedback form

Enter authentication data

User



Submitting request to FBC

Fill up the form

Submit the form User



Submit the form to FBC

Querying the feedback

Analyse the feedback Administrator

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4.1.2 Class Diagram

Online Feedback Collection System

User name:string id:string

Administrator

Login( ) Logout( ) Request form( ) Submitform( )

query_feedback( )

Feedback_ controller

Storage_ manager

Login Validator

Form_issue

store_feed back( )

validate( )

issue_form( )

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4.1.3 Sequence Diagram

User

FBC

Login_va lidator

Form_isu e

Storage_ manager

Administ rator

request_form( ) Issue_loginform() Enter_login data

verify_login()

login_OK

issue the feedback form submit the feedback store the feedback Acknowledge the feedback

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4.2

Module 2:

Feedback collection system which collect feedback about faculty

4.2.1 Use case Diagram Actors student FS

: student of the institute, who input his feedback about the faculty to the system : Feedback System, which take feedback from student as the input, store the feedback in a file associated with the corresponding faculty.

Request evaluation form Validate the student Issue the evaluation form student

Feedback system(FS) Submit the form Store and Forward the feedback

Request feedback form student \



Enter authentication data

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Fill up the form

Submit the evaluation form student

Submit the form to FS

4.2.2 Class Diagram Online Faculty feedback collection system

student name:string id:string

Feedback forwarding System

Login( ) Logout( ) Request form( ) Submitform( )

Storage_ manager

Authenticat ion mgr

Evaluation form issue

Savefeedba ck( ) retrieve( )

authenticat e( )

issue_form( )

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4.2.3 Sequence Diagram

student

Authentic ation mgr

FS

Form_isu e

Storage_ manager

request_form( ) Issue_loginform() Enter_login data

verify_login()

login_OK

issue the evaluation form submit the form store and forward the feedback

4.3 Database Design Tables Used 1. Name of the Table : student (This table is used to store the details about the students)

Attribute

Type

Comment

Sname Rollno Course Login Branch Password Batch

Character Character Character Character Character Character Character

Name of the student RollNo of student Name of the course Login ID Branch of the course Login password Year of admission

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2.Name of the table : admin (This table is used to store the authentication data of Administrator)

Attribute

Type

Comment

Admin Passwd

Character Character

ID of Administrator Password of Administrator

3.Name of the table : staff (This table is used to store the login details of the faculties)

Attribute

Type

Comment

Stname Filename Password Dept

Character Character Character Character

Name of the staff Filename associated with staff Login password Name of the department

5 IMPLEMENTATION This section deals with the implementation details of the system designed in the previous section. Implementation is the process of converting design to code. The entities identified from design are to be implemented considering the association between them and how they communicate with each other.

5.1 Prerequisite The interface for this system has been designed using Macromedia Dream Weaver, JavaScript, and JSP. And MySQL has been used as data storage.

5.2 Implementation Issue This section deals with the discussion of the implementation issues that are found in the system. All aspects of the system are not discussed in this section. Only important aspects of the system are discussed.

The implementation issue has to be discussed mainly on the following aspects: 1. Prospective users 2. Platform independency 3. Storage issues 15

5.2.1. Prospective users: In Module 1, feedback collection system for ITC, there are two levels of prospective users. User, who is a student or user of services provided by ITC, and Administrator, who is in charge of ITC Following are the actions associated with the User • User log in to the system with a valid ID and password. • User can request for one of the following feedback form Feedback form for Main Computer center Feedback form for LAN center • User can answer the questionnaires, write comments in the form and submit the form to the feedback system • Feedback system stores the feedback given by the user in to a file Following are the actions associated with Administrator • Administrator log in to the system with a valid ID and password. • Administrator can perform the following operations Add ,delete or edit Users View the feedback about Main Computer Center View the feedback about LAN center

In Module 2 , feedback system to collect feedback about faculty, there are three types of prospective users. Administrator , staff and students. Administrator is the person, who is having the responsibility of the Administrator can perform the following actions Add new students,Delete or Edit existing students Add new faculty Delete existing faculty

system.

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Staff indicates the faculty of the institution Faculty log in to the system with a valid ID Faculty can read the feedback given by the students Students of the institution can perform the following actions o Each student log in to the system with a valid ID o Student can request the feedback form for a particular faculty. o Student can answer the questionnaires and write comments in the feedback form. o The system stores the feedback along with the student’s details in to a file associated with the particular faculty

5.2.2. Platform Independence: Since this feedback systems are developed using Java tools like JSP, JavaScript, this application is platform independent. Since these feedback collection systems are web-based application, they can be accessed from any system in the institute , as well as in the entire world, provided the user is having a valid Login ID.

5.2.3 Storage Issue: The feedbacks submitted by the students are stored directly in to files, which makes editing and deletion of the feedback easy. The authentication information is stored in MySQL database.

6.

TESTING AND RESULTS

The system developed has to be tested to check whether it conforms to the specification. The testing is done to guarantee that the system is functioning as defined in the requirements specification and is free of known errors and bugs. Using test data and examining the outputs of the system helps to track errors that may present in the system. This is done at various stages of development to ensure that each stage is free of errors

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The different testing strategies used are: 1. Unit testing Different units of the systems are tested separately. Certain set of inputs are given to the different modules of the system, and output from each module is verified 2. System testing Entire system is tested as a whole unit. Selected set of inputs are given to the system .Some feedback forms are filled by entering in to the system in user login, then the feedbacks are verified, by analyzing them, by login in to system as administrator 3. Black box testing Various inputs are given and the outputs are verified. Here the functionality of the system is verified, by giving certain feedback as input, and verifying the retrieved feedback, which is the output. The functionality of the system is tested with out referring to the source code of the system 4. White box testing Different sections of the code is analyzed and tested, that it will work correctly, without any errors and bugs Results: The results are verified by observing the input and output. Following are the screen shots of the Online Feedback Collection System

Log in Form 18

Feedback Form

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Retrieved Feedback

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CONCLUSION

A web based interface for getting feedback from users of ITC is developed, which makes feedback collection easy. A web based interface for analyzing the feedback is developed. A web-based interface for giving feedback to a faculty is developed. Each user of the system is authenticated using ID and password Future Works Enhance the existing system, by storing the feedback in to a database , instead of a file so that the statistics about the feedback obtained can be easily analysed

8. REFERENCES

1. “Software Engineering , 6th edition” by Ian Somerville Published by Pearson Education 2. “Core JAVA Volume 2 “ by CAY S HORSTMANN and GARRY CORNELL published by Pearson Education 3. www.jsptut.com

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