Fase IV Ap15 Aa23 Foro 2 - Guía 23

 Aprendiz

Jhon Jairo Pulgarin Cano

Luis Miguel Angarita Buenaventura

Instructor Virtual

SENA-Regional Tolima Centro de Industria y la Construcción

GESTIÓN LOGÍSTICA (1310145)

Fase IV AP15 AA23 Foro 2 - Guía 23

Fase IV AP15 AA23 Foro 2 - Guía 23 Welcome to our Logistics Evaluation. It is time to evaluate and to consider how our logistic company’s performance has been. Tell us information about your company and product, taking into account the following aspects: 1. How is your company´s performance? 2. What is the report of profits and earnings of the company? 3. What strategies have you implemented for the logistics process? 4. How do you think is your customer satisfaction about your company? Why? Please, Participate about this aspects of your company and give the opinión to your classmates´comments about their strategies and their company.

EXPOLACTEOS LTDA It is a company dedicated to the manufacture and distribution of dairy  products for all people, of all ages and giving the maximum performance to try to meet all the requirements, needs of all our consumers and customers in the links in the logistics chain .1. ¿How is the performance of your company? There is a good formal planning of management indicators also the level of compliance is satisfactory, there are some shortcomings as indicated in the following table but work is done to improve the quality of customer service by improving information technologies and strengthen the image of our products implementing human resources and technology in the processes .

Performance measurement QUESTIONS

GOOD

REGULAR

BAD

YES

DO NOT

Is there a formal planning of the X management indicators? ¿How is the level of compliance?

X

Hay un buen servicio al cliente?

X

¿Enough technical and resources to provide the Service?

human

X

X

¿Is there any improvement pending? ¿Is the level of reliability of the information good?

X

¿Is the level of technology sufficient to meet the demand?

X

¿Is there a capacity to respond to all X the problems of Measurement? Are the performance indicators for X your business correct?

2. ¿What is the company's earnings and earnings report? Accounting is a discipline with standards, principles and procedures standardized, subject to the law, which guides us, and records the operations and transactions made by the company, making it easier for us to analyze the financial status of the organization, as well as providing information to project

us into the future , and that in this activity I take part for my academic training taking into account my training project, and for that I have invented a fictitious company called EXPOLACTEOS LTDA  to which I have made a financial report according to the quarterly sales of the year 2017, like all the expenses presented.

Sales during the year 2017 from January to November 30 First Quarter Sales: $ 594.050.574, 299 Second Quarter Sales: $ 591.141,387,582 Third Quarter Sales: $ 548.199.906, 216 Fourth Quarter Sales: $ 593.183.482, 081 Total Sales 2017: $ 2. 326.575.350, 178

Costes Raw material and operating expenses from January to November 30/2017. Costs Raw Material: $ 1,142,385,535 Operating Costs: $ 504,200,919 Total General Expenses: $ 1,646,586,454 Total Sale Less General Expenses: $ 2,324,928,763,724 Final Result, Guanacias 2017: $ 2,324,928,763,724. This information is extracted from the Excel files of the dairy company.

3. What strategies have you implemented for the logistics process? The dairy company has established that the exclusive logistics strategy is the most appropriate strategy of the organization, since this strategy limits the number of points of sale only to our product and to no other. The company will be in charge of managing, subcontracting or outsourcing all activities that encompass logistics. This includes the organization and management of all activities aimed at obtaining, transferring and storing raw materials and

 products from their acquisition to suppliers, until their subsequent distribution to customers and consumers (including the purchase process, inventory management, transportation, service to the client, storage or treatment of  products).

4. How do you think customer satisfaction is with respect to your company? It's good, why? The company uses an appropriate strategy, there is a formal  planning of the management indicators and also the level of compliance is satisfactory. There are some deficiencies, as indicated in the previous table,  but work is being done to improve the quality of customer service by improving information technologies and strengthening the image of our  products through the implementation of human resources and technology in the processes. If there are levels and compliance policies. There are optimal levels of customer service. There is a good capacity to respond to all the problems of Measurement. The performance indicators for the organization are correct.

¿What is servuccion and what is it used for? It is the systematic and coherent organization of all the physical and human elements of the client-company relationship necessary to carry out a service  provision whose commercial characteristics and quality levels have been determined. The concept was created in 1987 by two French professors who note that in Spanish there is no definition of production of a service: Pierre Eiglier and Eric Langeard.

The word comes from the union of the prefix Service Serv, and the suffix Action of production and denotes the process of manufacturing a service, equivalent to the production that is the process of making a product. Its essence is to define, first, the service you want to give and for what type of client; and from here you can establish what kind of physical supports are needed and what personnel will establish contacts with the client so that, finally, the organizational system that ensures the proper functioning of the method can be created, all considering the organization as a system of manufacturing a service. The concept of servuccion provides a particular vision of the management of organizations, referred to as the service  production system, that is, the visible part of the organization in which the services are produced, distributed and consumed.