Fares Ticketing
Short Description
Ticketing fare checking on abcuse...
Description
1-FARE QUOTE DISPLAY(FQ)
1.1-About Fares quote: Abacus Fares is an integrated display of both published and private fares providing point to point fares with the following features:
A comparison of published and private fares A maximum of 650 applicable fares Single carrier fare display Multiple carriers fare display providing shopping feature
1.2-Fare quote entry: FQPNHSIN
Basic Fare quotes display
FQBKKSIN-SQ
Fare quotes with Single carrier
FQSINNYC-SQ-UA
Fare quotes display with Max up to 32 carriers
FQSINKUL09MAR
Fare quotes display with specified date
FQPNHBKK10JUN-TG
Fare quotes display with date and carrier
FQSINDFW14JUL¥R20JUL
Fare quotes with travel and return dates
FQSINDFW10AUG¥RT
Fare quotes with Travel and round-trip
FQSINDEL15MAY-SQ¥BY
Fare quotes display with booking Y class
FQSELHNL19APR-UA/USD
Fare quotes with Alternate payment currency
FQJKTMES10JUN-GA/D*USD Fare quotes display with Dual currency FQMNLSIN10MAR-PR¥PL
Fare quotes display with Published fares only
FQMNLSIN10MAR-PR¥PV
Fare quotes display with Private fares only
FQAKLSYD10MAR/NUC-QF¥QJ2T
Fare quotes display with Fare basis code
FQSINHKG18AUGNET-SQ¥AC*238987CA Fare quotes display with Account code FQSINNYC.AT-SQ FQHKTSIN22JULSP-TG Fares & Ticketing Guide
Fare quotes display with Global indicator Fare quotes display with a fare type code Prepared by Kiv Sokunthea 1
FQTPETPE10MAYCTRW-BR
Fare quotes with inclusion Fare type code
FQNYCFRA15AUG-AA//HKG
Fare quotes display with purchasing city
FQSINLAX10JULGRP-UA
Fare quotes display with Passenger type
FQSYDHKG14JUN-QF,ACI
Fare quotes with Adult, Child, and infant
FQSYDFRA25APR-QF,CI
Fare quotes display with Child and infant
1.3-Fare quote use shortcut entry: From a current fare display, there is some shortcut entries that can retrieve the specifics required easily. FQ* FQ*R
Redisplay a fare quote response Redisplay and return city pair
FQ*28MAY
Redisplay and change traveling date
FQ*HKGSFO
Redisplay and Change city pair
FQ*ALL
Redisplay and retrieve ALL Fares
FQ*-CO
Redisplay and change carriers
FQ*-SQ-LH-BA
Redisplay and multiple Carriers
FQ*ASFO
Redisplay and change arrival city
FQ*DNYC
Redisplay and change departure city
FQ*.AT
Redisplay and Global indicator
FQ*¥PV
Redisplay and Private Fares only
FQ*¥PL
Redisplay and Published Fares only
FQ*¥R25MAY
Redisplay and change return date
FQ*‡RT
Specify return trip qualifier
FQ*¥BY
Redisplay and specify booking code
FQ*¥QFLEXI
Redisplay and specify fare basic code
FQ*¥UAC*238987CA
Redisplay and Unique Account code (238987CA)
FQ*/USD
Redisplay and alternate payment currency
FQ*/D*USD
Redisplay and Specify dual currency
Fares & Ticketing Guide
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FQ*//TPE
Redisplay and specify ticketing location
1.4-Shortcut Fare Rule displays from fare quote (FQ): There are different entries which you can make use of to retrieve desired rule information. RD2
Retrieve Fare Rule from the FQ line 2
RD2*M
Retrieve Fare Rule Menu from FQ line 2
RD2*13
Retrieve specific Fare Rule category number 13
RD2*13/26
Retrieve Multiple Fare Rule categories 13/26
RD*
Redisplay fare rules again
1.5-Long Fare Rule display: In cases when need to retrieve rules with specific details instead of referencing to Fare Quote response, you can use the long rule display command to view the desired information. RDTPESIN20MAYYXEE21-BR
Retrieve Long Fare Rule
RDBOMSIN20APRME3M-AI*M
Display Long Fare Rule with Menu
RDBOMSIN20APRME3M-AI*6/35 Retrieve Long Fare Rule with categories RDTPESIN20MAYYXEE21-BR*H RD*
Display Long Fare Rule with Header line Redisplay Long Fare Rule
1.6-Routing information using rule display: In order to be able to view routing information in a faster way, you can use the shortcut entry the retrieve desired information. RD2*RTG
Retrieve Routing data by using Fare Rule
RDSINDFW20MAYYATPO-BR*RTG Retrieve Routing data using Long Fare Rule RD*
Redisplay Fare Rule
1.7-Reservation booking designator display (RBD): There will be lines when airlines will require different booking codes for the fares. The "¥" besides the booking code notifies the user that there is more than one booking code for this fare. The Reservation Booking Code Display gives a detail listing of primary, secondary, and alternate booking code requirements for an international fare. Fares & Ticketing Guide
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RB2
Display the RBD from the fare quote
RB6SYDBKK-QF/BKKDEL-TG secondary carriers
Display alternate booking codes with primary and
RBSINHKG¥QYEE1M-SQ/UA
Display booking codes by city pair, fare basis code and secondary Carriers
RB*
Redisplay RBD last current screen
1.8-Tax break down display (FT) from fare quote displayed (FQ): The tax Breakdown display entry is a continuation entry that requires a previously displayed Fare Quote response. From the Tax breakdown response, it provides the base fare and taxes information for selected fare basic code. FT1
To retrieve tax breakdown details from line 1
FT2
To retrieve tax breakdown details from line 2 *************
2-NO-PNR/ITINERARY PRICING(WQ) 2.1-Non-PNR/ No-Itinerary Pricing: Abacus No-PNR Pricing allows you to display the fares and tax information for an itinerary without first booking the segments. This functionality allows up to a Maximum of 16 segments to be specified in the pricing command and the system will return up to 8 lowest fare combinations. 2.2-Non-PNR Pricing/ Itinerary command entry: WQPNHSINPNH-AMI/VMI WQSINLAXSIN-ASQ/VSQ/CY
Display Non-PNR Operating/validating Display Non-PNR with booking code
WQSINLAXSIN-AMH/VMH/CY/PADT/PC07 Display Non-PNR with PTCs(Max of 4 Paxs) WQSINLAXSIN-AMH/VMH/CY/PCNN/PINF Display Non-PNR pricing with PTCs WQSINKULBKKSIN-ASQ/VSQ/CY/L
Display Non-PNR pricing with lowest fare
WQTPESFOTPE-ACI/VCI/TE-TW/TE-YC Display exclude the taxes TW & YC(Max.5) Fares & Ticketing Guide
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WQSINLAX-ASQ/VSQ/D
Display the mirror image option (Return)
WQPNHBKKPNH-ATG/VTG/B20JUN06 Display with ticketing date to retrieve fare(1 year from current date)
WQSINNYCHKGSIN-ASQ/MUSD
Display with alternate payment currency
WQBOMDELBOM-AAI/VAI/D*USD
Display with Dual Currency
WQJKTSINJKT-AGA/SDPS/TDPS WQMEL/ACXHKG/AQFMEL
Display with point of sale and point of ticketing Display operating carriers for specific segments
WQMEL10MAY/ACXHKG15MAY/AQFMEL Display with operating carriers and travel dates for specific segments WQHKG12MAR/ACX/CYNRT20MAR/ACX/CYSFO Display with travel dates,operating carrier and class of service. WQSIN12MAR/ASQ/GATNYC
Display with Global Route
WQHKG12MAR/AUA/CY/XNRT12MAR/ANW/CYSFO Display with a Connection WQTYO/AJLLON/ABAMAN/-ROM/ANHTYO-CY Display with operating carriers Surface segment & RBD WQMEL10MAYHKG15MAYMEL-AQF/CY/SSIN/TSYD of ticketing
Display with point of sale and
WQSIN13MAR/ASQ/CYTPE/-KHH20MAR/ACI/CMSIN Display with a surface segment
2.3-NOn-PNR/Itinerary Pricing Miscellaneous Entry: WQ¥2
Retrieve fare calculation from line 2
WQ¥DF2 Retrieve fare calculation description from line 2 WQ*
Redisplay No-PNR Pricing list
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Fares & Ticketing Guide
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3-PNR/ITINERARY PRICING(WP)
3.1-PNR/Itinerary Pricing: PNR Pricing, also know as Itinerary pricing, allows you to price on a completed or incomplete PNR. It is allowed on itineraries up to 24 segments, including surface segments when the board point and off point are the same and up to 99 Passengers in a PNR. 3.2-PNR/ ITINERARY PRICING (WP), QUICK REFERENCE ENTRY: Ste p
Format
Description
1
WPAMI
2
WP1
Price for lowest fare with validating carrier Select and view fare Calculation (Optional)
WPDF1
View fare Calculation Description (Optional) Display long fare rule ( Without FQ display)
3
RDPNHSIN15JUNYEE1M-MI
4
WTFR1
Accept and Store TFR in a PNR
5
ER
End transaction
6
W*TH DSIV PTR/
Designate ticket Printer Designate itinerary/invoice Printer Designate hardcopy Printer
7
W¥T1N1.1¥AMI¥FCASH¥KP9¥E TR
Issue the ticket with AUTO PRICED (Multiple PSGRs and TFRs)
8
W¥T1N1.1¥AMI¥FCASH¥NET/18 9.00/ F*12345¥EO/NON REFND/END VALID ON IM ONLY¥ETR
Issue the ticket with RATE DESK PRICED (Multiple PSGRs and TFRs)
Fares & Ticketing Guide
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3.3-PNR/Itinerary pricing entry: WPASQ
PNR Pricing with a validating carrier
WPASQ¥S1/2
PNR Pricing with specific segments
WPAMI¥N1.1/2.1 PNR Pricing with specific names WPABR¥PADT/CNN/INF PNR Pricing with Passenger types (ADT, CNN, and INF) WPACX¥PADT/C06/I20 PNR Pricing with PTCs(06 years child,20 Months infant) WPASQ¥N1/2.1¥S2-4 PNR Pricing with specific names and segment select WPA¥ASQ¥N1/2.1¥S2-4 PNR Pricing with Carrier, names and segment select WPA¥S2¥ASQ¥N2.1
PNR Pricing with segment, Carrier and name select
WPA¥APR¥XM
PNR Pricing with alternate fare booking code options
WPA¥ACX¥XO
PNR Pricing fares based on defined PSGR type in the PNR
WPA¥XO¥XM
PNR Pricing with match the Passenger type in the PNR
WPACX¥MUSD
PNR Pricing with Alternate Payment Currency code
WPASQ¥D*USD
PNR Pricing with Dual Currency code
WPB10MAY06
PNR Pricing with specific Ticketing date
WPSSIN¥TMEL
PNR Pricing with point of sales and ticketing
WPAQF¥QYEE1M
PNR Pricing with Fare basis code (Added FBC – YEE30)
WPASQ¥TN WPACI¥TE-UO/YC
Pricing with exempt all taxes and fee(except XF tax) PNR Pricing with specific Tax Exemption
WPASQ¥TE
Exempt all taxes (XY, YC, XA) but not exempted XF/PFC
WPABR¥PV
PNR pricing with private fares only
WPAAF¥UAC*88888UIT PNR Pricing with Unique Account Codes (88888UIT) WPASQ¥PL
PNR Pricing with Published Fares only
WPACX¥O2
PNR Pricing with specific stopover
WPATG¥X3
PNR Pricing with specific connection
3.4-PNR Pricing-continuation entry: Fares & Ticketing Guide
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The Continuation entries listed below may only be used after retrieving the pricing list with WPA command. WP1
Display fare calculation from line 1
WP2/4
Display fare calculation from line 2 and 4
WP2-4
Display fare calculation from line 2 through 4
WPDF1
Display fare calculation description from line 1
3.5-Ticket Fare Record entry: WTFR
To accept and store ticket fare record (TFR)
WTFR2
To accept and store TFR from line 2
WTFR1/3
To accept and store TFR from 1 and 3
3.6-Display Ticket Fare Record and delete TFR: **W
Display All Ticket Fare Records
**W2
Display a Ticket Fare Record from line 2
W¥D1
Delete a Ticket Fare Record from line 1
W¥D
Delete All Ticket Fare Records *************
4-Productivity Tool Bargain Finder(WPNC) 4.1-Bargain Finder: Bargain Finder allows the user to search for lowest fares for an existing itinerary by checking for alternate booking possibilities. Bargain Finder may be performed on a PNR itinerary with a maximum of 16 Segments and a maximum of 18 fare components. Surface segments (ARNK segments, Open Jaw) or Flight segments with cities that have multiple airports are counted as separate segments. Fares & Ticketing Guide
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There are 3 types of Main Bargain Finder options: 1- WPNC 2- WPNCS 3- WPNCB
Basic bargain Finder Pricing for lowest fare Bargain Finder pricing search for lowest fare Bargain Finder automatically Rebook for lowest fare
4.2-Basic Bargain Finder (WPNC): Basic Bargain finder (WPNC) will evaluate the city pair availability and provide a display of the lowest possible fare based on the airline, departure times and dates in the itinerary. This function allows user to search for lowest fares as well as applicable booking code. Format: WP Entry: WPNC¥AMI
Basic Bargain Finder for lowest fares
WPNC¥ASQ¥S1/2
Bargain Finder with segment select 1 and 2
WPNC¥ASQ¥N2.1
Bargain Finder with name select
WPNC¥ASQ¥PCNN
Bargain Finder with PSGR type
WPNC¥ASQ¥MUSD WC1Y/2S/3Y WCAB
Bargain Finder with alternate payment currency
Rebook/change to Y, S, and Y class from segment 1, 2, 3 Rebook/change to B class from all segments
6
Name of Receive from
ER
End of transaction and redisplay PNR
Note: 1. The response displays lowest fare for the itinerary in the PNR with alternate booking code class. To qualify for the fare, you need to rebook to the correct booking code and re-price to have the fare stored in the PNR. 2. The prompt at the bottom of the response is to indicate that segment numbers have to be rebooked to the responded class of services. 3. If the class of service is not available for one of the segments, the lower fare found will not be displayed. 4.3-Bargain Finder search (WPNCS): Bargain Finder Search (WPNCS) will display the lowest applicable fare in the market regardless of availability of the applicable booking class. this function does not check against the seats inventory. Fares & Ticketing Guide
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Format: WP Entry: WPNCS¥ANH
Basic Bargain Finder search Pricing for lowest fares
WPNCS¥ASQ¥S1/2 Bargain Finder search with segment select 1 and 2 WPNCS¥ASQ¥N3.1 Bargain Finder search with name select WPNCS¥ASQ¥PC06 Bargain Finder with PSGR type code WC1Y/2S/3Y WCAB
Rebook/change to Y, S, Y class from segment 1, 2 and 3 Rebook/change to B class for ALL segments
6 ER
Name of Receive from End of transaction and redisplay PNR
Note: 1. In the response displays lowest fare for the itinerary in the PNR with alternate booking class. To qualify for the fare, you need to Check the availability, rebook to the correct booking code and re-price to have the fare stored in the PNR. 2.
The prompt at the bottom of the response is to indicate that segment number have to be rebooked to as responded class of services. You will notice that the prompt returned for WPNCS is different from WPNC.
4.4-Bargain Finder Rebook (WPNCB): Alternatively, you may price the PNR against available inventory and rebook the itinerary for the lowest applicable fare. The Bargain Finder Rebook WPNCB entry searches for the lowest applicable fare and makes the necessary booking code changes to the itinerary in the existing PNR. Format: WP Entry: WPNCB¥ASQ
Basic Bargain Finder automatically Rebook
WPNCB¥ASQ¥S1/2
Bargain Finder Rebook with segment select 1 and 2
WPNCB¥ASQ¥N3.1
Bargain Finder Rebook with Name select 3.1
Fares & Ticketing Guide
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WPNCB¥ASQ¥PC12
Bargain Finder Rebook with PSGR Type code
WPNCB¥ASQ¥MUSD
Bargain Finder Rebook with alternate payment currency
WC1Y/2S/3Y WCAB
Rebook to Y, S, and Y class for segment 1, 2 and 3 Rebook to B class for ALL segments
6
Name of Receive from
ER
End of transaction and redisplay PNR
Note: 1. The itinerary was automatically rebooked to the applicable booking code for lowest fare found. 2. In this display, system searches for Published and Private Fares to display the true lowest result. 3. Bargain Finder Rebook function will not process existing segments that are either waitlisted or holding passive status code. 4. If the class of service is not available for one of the segments, the lower fare found will not be displayed.
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5-PHASE IV PRICING
(RATE DESK PRICE)
5.1-Introduction: A Phase IV also known as Rate Desk Pricing ticket record is created for itineraries, which cannot be priced by the system automatically. A ticket fare record (TFR) is created manually when the following information is entered and can be used to issued tickets later. Mandatory 1: L - Line Entitlement Field (W¥I¥L) (includes Connection and Stopover, Fare Basis code, Validity dates and Free Baggage Allowance) Fares & Ticketing Guide
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Mandatory 2: Y- Base Fare/All Taxes (W¥I¥Y)(includes ZP and XF taxes amount) Mandatory 3: C -Fare Calculation line/ Fare Ladder (W¥I¥C) (includes Fare Components, Input ROE, International and Input cities of ZP, XF taxes) Note: Y field must be inputted before C & 3 mandatory fields needed to create a TFR are L, Y, and C
5.2-How to create Phase IV Pricing for making Rate Desk Priced: Step 1: To create the Ticket Fare Record (TFR): W¥C¥PADT To create the ticket fare record adult W¥C¥ASQ To create the TFR with validating carrier W¥C¥PCNN To create the TFR for a child W¥C¥PINF To create the TFR for an infant W¥C¥PADT/CNN/INF To create the TFRs for adult, child, and infant W¥C¥PADT/C08 To create the TFRs for adult, a child W¥C¥S2/3 To create the TFR with specific segments 2/ 3 W¥C¥PADT¥S1/5¥AQF To create the TFR with combination of options Step 2: To create Line Entitlement ( : To input the fare line entitlement into the Ticket Fare Record (TFR): W¥I1¥L1-Y*23MAY09*BA20K¥L2-YEE30*29MAY0929JUN09*BA20K To specify a connection for segment 2: W¥I2¥L1/5-Y2R*23AUG09*BA22K¥L2X/3/4-Y*23AUG09*BA22K To specify a stopover for segment 2: W¥I1¥L1/3-YEE30*20JUN0920JUL09*BA20K¥L2O-Y*20JUN0920JUL09*BA20K To specify Baggage Allowance in Piece Concept (1PC=32Kgs): W¥I1¥L1/3-YEE30*20SEP0920SEP09*BA02P¥L2O-Y*20SEP09*BA02P To specify Fare Basis Code YGV10/CH25 for a child: W¥I1¥L1/2-YGV10/CH25*25NOV09*BA20K Fares & Ticketing Guide
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To specify Baggage Allowance/ Fare basis code Y/IN90 for an infant: W¥I1¥L1/2-Y/IN90*20JUN0925JUL09*BANIL Step 3: To create Base Fare and all Taxes (< W¥I¥YUSD> : To input the Base Fare and all Taxes into the Ticket Fare Record: W¥I¥YSGD3393.00/15.00SG/12.00US/18.50WS When the country of commencement is different from the point of sale, an equivalent amount is involved. To input the Base Fare, Equivalent Amount and All Taxes into the TFR: W¥I2¥YSGD2601.00¥EHKD118.00/68.00SG/51.00SW When the Passenger Facility Charge, XF Tax is involved, the Y field should be entered before the C: W¥I¥YSGD9121.00¥20.00XA/30.00US/30.00XF When equivalent amount with multiple taxes including XF PFC and ZP flight segment: W¥I2¥YSGD2465.00¥EUSD1413.00/8.60SG/6.00XY/5.00YC/3.00XA/2.75ZP/3.00XF Step 4: To create Fare Calculation/ Fare Ladder Line ( : To input the fare calculation into the ticket fare record: W¥I¥CSIN SQ HKG VS LON Q2.58 M 2057.99 NUC 2060.57 END ROE 1.64626 When ZP and XF taxes are involved, the city/ cities where the taxes are applicable can be specified after the sales indicator as shown in the example below: W¥I2¥CSIN CI X/TPE CI LAX UA SFO M 1419.27 NUC 1419.27 END ROE 1.7367 ZPLAXXFLAX 3 To specify the multiple cities where ZP/XF taxes are applicable: W¥I2¥CSIN UA LAX UA DEN M1915.97UA SEA960.93UA DEN960.93 1575.00 NUC3948.83 END ROE1.760780 ZPLAXDENSEALAX3DEN 4.5 The entry from Step 2 through Step 4 in one single special entry: W¥I2¥L1/2X/3/4Y*20SEP09*BA02P¥YSGD8335.00¥EUSD4778.00/8.00SG/ 6.00XY/253.47US/5.00YC/12.80US/3.00XA/11.00ZP/14.00XF¥C SIN UA LAX UA Fares & Ticketing Guide
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DENM1951.97UASEA960.93UADEN960.93 1575.00NUC3948.83END ROE1.760780 ZPLAXDENSEAXLAX3DEN 4.5 Step 5: End Transaction on the PNR: ER
End of transaction and Redisplay the PNR
Step 6: Entry to issue the tickets W¥T1N1.1¥AMI¥FCASH¥KP9¥ASQ¥ETR
Issue the ticket for AUTO PRICED
W¥T¥ATG¥FCASH¥NET/USD189.00/F*12345¥EO/NON RERUTE/ END VALID ON TG ONLY¥ETR Issue the ticket for RATE DESK PRICED 5.3-Display the Ticket Fare Record and Deleted TFR: **W
Display all the ticket fare records
**W1
Display a ticket fare record from line 1
W¥D1
Delete a ticket fare record from line 1
W¥D
Delete all ticket fare records
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6- ELECTRONIC TICKETING PROFILE TABLE(ETP) 6.1. Electronic Ticketing Associate Profile Table (ETP) Format: Each carrier may have unique procedures for Electronic ticket issuance. These attributes and restrictions are updated and reflected in the carriers' specific Electronic Ticketing Associate’s Profile Table(ETP): Description Display airlines for E-Tickets in Pseudo city Fares & Ticketing Guide
Format
Example W/TA*PCC
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code ( PCC) Display ETP table WETP
WETPSQ
Example of Electronic Ticketing Associate Profile Table (ETP) Response: ELECTRONIC TICKETING ASSOCIATE PROFILE AIRLINE SQ - SINGAPORE AIRLINES PARTICIPATION LEVEL INTERACTIVE STATUS ACTIVE MAX COUPONS PER ETR 16 NAME CHANGE ALLOWED NO NAME SELECT RESTRICTIONS - NONE AUTOMATIC ELEC TKTG BY COUNTRY OPEN SEGMENTS ALLOWED NO BULK FARE TICKETING YES CHECK /N ETR INDICATOR YES CHECK /E ETR INDICATOR NO NET TICKETING YES BSP ONLY EXCHANGE PAPER FOR ETR NO ETR REVALIDATION ALLOWED - YES RFND/EXCH AUTHORIZATION YES ARC ONLY INFANT ET ALLOWED W/ADULT - NO SSR FOID REQUIRED NO FLT CPN PRINT ALLOWED NO ARC ONLY EXTENDED ET SEARCH YES OA FQTV SENT IF IN PNR NO ET INTERLINE NO POINT OF SALE COUNTRY * DENOTES BETA AU BE CA DE HK IT JP MY NL NZ TW
UK
SG
TH
US
Response Explanation: AIRLINE Electronic Ticketing Carrier Code and Name PARTICIPATION “INTERACTIVE”E-ticketing refers to those carriers that LEVELS utilize a direct Link to create or update ticketing data on an immediate real time basis. “NON INTERACTIVE” e-ticketing refers to those carriers teletype messages to communicate with Abacus Host. User has to contact the issuing carrier(s) directly for any updates or changes. STATUS The indicator “ACTIVE” Will be displayed if the carrier supports E-Ticketing (ET). The indicator “INACTIVE” Will be displayed if the carrier does not support E-Ticketing (ET). MAX COUPONS The Maximum number of coupons that an ET carrier accepts PER ETR per passenger in each transaction. Entire itinerary must be on the same carrier’s flights e.g. SQ see. Fares & Ticketing Guide
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NAME CHANGED If indicated as “YES”, carrier allows name change for ET. ALLOWED If indicated as “NO”, carrier does not allow name change for ET NAME SELECT If indicated as “NONE”, carrier does not restrict name RESTRICTIONS selection. If indicated as “REQUIRES ALL PASSENGERS WITHIN A NAME FIELD”, carrier restricts name selection and all passengers within a PNR must be ticketed together. AUTOMATIC ELEC TKTG
The option “BY COUNTRY” indicates whether the carrier has chosen E-Ticketing as their default in Abacus host.
OPEN SEGMENTS ALLOWED
If indicated as” YES”, carrier accepts open segments for ET. If indicated as” NO”, carrier does not accepts open segments For ET.
BULK FARE If indicated as” YES”, carrier accepts bulk fare and inclusive TICKETING tour ticketing. If indicated as” NO”, carrier does not accepts bulk fare and inclusive tour ticketing. CHECK /NETR If indicated as “YES”, Abacus will check for segment INDICATOR eligibility for E-Ticketing. A “/N” tag at the end of the Airline segment(s) indicates that the segment is not eligible for E-Ticketing. If indicated as “NO”, Abacus will not check for segment eligibility for E-Ticketing. CHECK /EETR If indicated as “YES”, Abacus will check for segment INDICATOR eligibility for E-Ticketing. A “/E” tag at the end of the Airline segment(s) indicates that the segment is eligible for E-Ticketing. If indicated as “NO”, Abacus will not check for segment eligibility for E-Ticketing. NET TICKETING Applicable to BSP markets only. If indicated as”YES”, carrier accepts net remit tickets for ET. If indicated as” NO”, carrier does not accept net remit tickets for ET. EXCHANGE If indicated as”YES”, carrier accepts reissuance from paper PAPER FOR ETR ticket to ET. If indicated as”NO”, carrier only accepts reissuance from ET to paper ticket. ETR If indicated as”YES”, carrier allows revalidation in Abacus PNR REVALIDATION ALLOWED If indicated as”NO”, carrier does not allow revalidation in Abacus PNR. Manual revalidation is required. RFND/ EXCH AUTHORIZATION
Not applicable to Abacus markets. ARC denotes Airline Reporting Corporation.
INFANT ET If indicated as “YES”, carrier support infant ET ALLOWED W/ADULT If indicated as “NO”, carrier does not support infant ET. Paper ticket will be replaced for infant. Fares & Ticketing Guide
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SSR FOID REQUIRED
If indicated as “YES”, carrier will be edit for passport FOID for each passenger upon ticketing. If indicated as “NO”, carrier will not edit for passport FOID for each passenger upon ticketing.
FLT CPN PRINT ALLOWED
Not applicable for Abacus markets.
EXTENDED ET If indicated as “YES”, carrier supports extended E- Ticketing SEARCH Record (ETR) search with mask capabilities. If indicated as “NO”, carrier does not support extended ETicketing Record (ETR) search with mask capabilities. OA FQTV SENT If indicated as “YES”, carrier will be able to accept other IF IN PNR carriers’ frequent traveler card number stored in the PNR. If indicated as “NO”, carrier does not support other carriers’ frequent traveler card number stored in the PNR. RESTRICT for E- Ticketing. SEGMENTS
If indicated as “YES”, carrier will restrict passive segments PASSIVE
If indicated as “NO”, carrier will allow E-Ticketing issuance on Passive segments. CANCEL If indicated as “YES”, carrier will allow cancellation of REFUND/VOID Refunded E-Ticketing. EXCH If indicated as “NO”, carrier dose not allow cancellation of refunded E-ticketing. ET INTERLINE
If indicated as “YES”, carrier accepts flights booked on other carrier to qualify for interline ET.
If indicated as “NO”, carrier dose not support interline ET and all segments in the itinerary must be booked on issuing carrier’s flights. POINT OF SALE A country code displayed in this section indicates that the COUNTRY specified airline has previously implemented that point of sales country for ET. An asterisk (*) following the country code indicates that it is currently in beta test (Pilot stage).
E-Ticketing is valid for itineraries of up to 30 segments. The maximum number of segments will vary per carrier and is determined in the MAX COUNPONS PER ETR column. “FOID” is known as a specific Form of Identification to a validating carrier to advise what form of ID a passenger will be presenting at check in for travel on an E-Ticket. Fares & Ticketing Guide
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E-Ticket may not be issued until the FOID message has been sent to the validating carrier.
It is important to check the E-Ticketing Profile (ETP) table of each validating carrier before performing E-Ticketing transactions. This table may not wholly govern the E-Ticketing functions of a validating carrier for specific market. Local BSP procedures still apply for each market’s practice.
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7- ELECTRONIC TICKETING ELIGIBILITY
7.1. Electronic Ticketing Eligibility: 1- Display City Pair availability (CPA) with the “/E”, indicator for ET
eligible flights and “/N“ Indicator is not eligible for ET. Sample of example entry: Entry: 120DECSINLAX¥UA Note: May vary by carriers
2- Sold segment (PNR Segment) with ET eligibility indicator “/E “and With the”/N “indicator is not eligible for ET shown at the end of the segment. Sample of booking segments: CONST AT SFO ALLOW 40MIN PRKG 20DEC SAT SIN/Z¥8 LAX/PST-16 FOR MORE AVAILABILITY SEE BUR LAX LGB ONT SNA 1UA 890 F9 C9 D0 Y9 B9*SINLAX 0725 0855 777 BD 1 DCA /E M9 H0 Q0 V0 W0 S0 T0 K4 L0 2UA 890 F9 C9 D5 Y9 B9*SINNRT 0725 1455 777 BS 0 DCA /E M9 H0 Q0 V0 W0 S0 T0 K6 L0 3UA/NH 8232 F4 C4 D4 Y4 B4* LAX 1720 1110 777 0 DCA /N Fares & Ticketing Guide
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M4 H4 Q4 V4 W0 S0 T0 K0 L0 Partial CPA response
*I 1 UA 890Y 20DEC 6 SINNRT SS1 0725 2 UA8232Y 20DEC 6 NRTLAX SS1 1720 OPERATED BY ALL NIPPON AIRWAYS
1455 1110
/DCUA /E /DCUA /N
Sold segments for UA connecting flights
Note: 1. Since UA/ NH8232 is a connecting flight of UA890 without the ET eligibility indicator, Electronic ticketing will not be allowed. Paper tickets are recommended for such issuance. If users attempt to issue E-ticketing for segment(s) that is not eligible for ET, the error response will be displayed: CHECK ITINERARY-1 OR MORE SEGMENTS NOT VALID FOR ETR 14-0052. 7.2. Besides having the “/E” indicator to qualify for ET, it is mandatory that the Airline record locator is returned by the carrier and updated in Abacus PNR before electronic ticket issuance. 2.3. In the event that confirmed reservations are made directly with the airline but require Electronic Ticketing to be done in Abacus, you will need to create “GK” or memo segments with the airline’s record locator. Format examples as follows: 1- Short sell entry and update an airline code: Step 1: Ø2Y1GK (from CPA availability) Step 2: .1GK* 2- Long sell entry with an airline code: Step 1: ØUA890Y20NOVSINNRTGK1
Fares & Ticketing Guide
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Note: The Passenger’s name and itinerary in the Abacus PNR must match exactly in the Airline’s PNR. Otherwise, the following error response will be displayed: UNABLE TO PROCESS ETR- CORRECT/ RETRY OR ISSUE PAPER TICKET NAME AND ITEM/ DATA NOT MATCH IN ETR AIRLINE SYSTEM. Below are some general guidelines for ET issuance: At least 1 confirmed segment in the PNR Segments must contain airlines RLCO including GK segments 2 Form of Payment is not allowed Note: Guidelines are governed by ET carriers. Please refer to LOCAL Airline office for more information. *************
8- FORM OF IDENTIFICATION(FOID)
8.1. Form of Identification:
Form of Identification, is also known as FOID which is required by specific carrier to query on what form of identification will be presented by the passenger at point of check in for ticket less travel. Currently in Abacus, only the following carriers require FOID for every Electronic Ticket issuance: a. Cathay Pacific (CX) requires the passenger’s passport (PP) as form of identification to be entered for every Electronic Ticket issuance. b. Lufthansa (LH) requires the passenger’s credit card (CC), frequent flyer number (FF) or locally defined ID number (ID/SEAMAN) as form of identification to be entered for every Electronic Ticket issuance. 8.2. List of accepted FOID codes: CC - Credit Card used to purchase the ticket FF – Frequent flyer number PP – Passport DL – Driver’s License NI – National Identity Card TN – Ticket Number Fares & Ticketing Guide
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ID – Locally defined ID number CN – Confirmation number or Record Locator
Note: FOID may be required by specific airlines You may refer to the validating carrier’s ETP Table for FOID requirement. 1- To specify Passport FOID for all segments: Entry: 3FOID/PPSG-1.1 2- To specify Passport FOID for specific segments: Entry: 3FOID2/PPSG-1.1 3- To specify Credit Card FOID for all segments: Entry: 3FOID/CCAX371234567890120-1.1 4- To specify frequent flyer FOID for all segments: Entry: 3FOID/FFLH9856123-1.1 5- To specify Passport number and date of birth for all segments: Entry: 3OSI CZ PSPT HK1/G18541115/26FEB1979/THANKS Entry: 3OTHS/ NN1 PSPT HK1/G18541115/26FEB1979/THANKS Note: FOID information will be printed on the Credit Card Charge form (if any), passenger Receipt and itinerary/ invoice. If multiple FOID exist, system will only print 1 FOID data on the Passenger Receipt and up to 3 for itinerary/ invoice. A maximum of one FOID will be allowed per Passenger per carrier. If more than 1 FOID is entered, the following error response will be displayed. .SSR FOID EXISTS FOR AT LEAST ONE PASSENGER REQUESTED .NOT ENT BGNG WITH If the PNR contains only one passenger, name association is optional. However, FOID information needs to be name associated if there is more than 1 passenger in the PNR. Otherwise, the following error response will be displayed: .NAME ASSOCIATION NUMER IS REQUIRED. NOT ENT BGNG WITH If data is entered for electronic carriers who do not support FOID, the following error response will be displayed: Fares & Ticketing Guide
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.SSR NOT VALID FOR THIS AIRLINE .NOT BGNG WITH If the FOID data is omitted before ticket issuance, the following error response will be displayed: .SSR FOID PP REQUIRED FOR EACH PASSENGER
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9-PRINTERS DESIGNATION
9.1. Printer designation: Ticket printer must be assigned for proper ticketing edits to process even though no flight coupons will be printed. However, Agent coupon will be printed for ATB2 markets. Hardcopy printer designation will print Agent coupon for OPTAT markets, credit card charge form and other paper settlement documents. Itinerary printer must be assigned to allow Electronic Ticketing Receipt to be printed.
passenger/Itinerary
9 . 2 . O P TAT T I C K E T P R I N T E R D E S I G N AT I O N E N T R I E S : 1- To designate OPTAT ticket Printer: For electronic ticketing transaction 2- To designate Hardcopy Printer: To generate Agent coupon for OPTAT markets To generate REA (Refund/ Exchange Authoriation)Forms To generate Credit Card Charge Form (CCCF) 3- To Designate invoice/ itinerary Printer: To generate Agent coupon and Passenger/ itinerary Receipt. Description Designate OPTAT ticket printer Fares & Ticketing Guide
Format
Example
W
WTH
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Undesignate OPTAT ticket printer
W*NO W*NO
Designate hardcopy printer Undesignate hardcopy printer
PTR/
PTR/969102
PTR/END
PTR/END
Designate itinerary printer
DSIV
DSIV969102
Undesignate itinerary printer
DSNO
DSNO
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10- ELECTRONIC TICKET RECORD(ETR)
10.1. Electronic Ticket Record: After an Electronic Ticket issuance, an Electronic Ticket Record (ETR) will be created and stored in the validating carrier’s database which is viewable in Abacus PNR. Note:
BSP’s requirement for storing of historical ETRs in ticketing carriers’ database is up to 13 months. However, Airlines may have their own inhouse requirement to store ETRs. Thus, you may refer to the local Airline’s office for more information on the duration of historical ETRs retained in their ticketing database.
10.2. Display ETR from the field of a PNR: This function requires an active PNR to be present in your working area. The retrieved ETR information is from the Electronic Ticketing carrier’s database. ETR RETRIEVAL FROM TICKETING FIELD OF A PNR: Step Description
Format Example
1
Display ticketing field
T
2
Display ETR for line 2 of the ticketing field
WETR2
Fares & Ticketing Guide
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Example of Electronic Ticket Record (Ticket Issuance) *T TKT/TIME LIMIT 1.T-19MAR-D8I89AJN 2.TE 6189756097039-AT FOO/J D8I89AJN 1456/19MAR*I Ticketing field of a PNR
ELECTRONIC TICKET RECORD INV: CUST:IBM9999 PNR:CMOSHI TKT:6189756097039 ISSUED:19MAR03 PCC:D8I8 IATA:99999999 NAME:FOO/JAMES MR FF:SQ999988888 NAME REF:XTRA SEAT TOUR ID:MSAGT FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0862 Y 20JUL SINHKG 1100 OK YOWA OPEN NONENDORSE/NONREFUND FARE SGD650.00 TAX 21.00SG TAX TOTAL SGD680.00
9.00YQ
SIN SQ HKG367.67NUC367.67END ROE1.767877SITI Sample of an Electronic Ticket Record (ETR) Note: The list of 4-letter status codes of flight coupon is as follows: OPEN
– Unused
USED
– Lifted/Boarded
VOID – Transaction voided PRTD– Flight coupons printed EXCH– Exchanged/Reissued RFND – Refunded CKIN – Checked in SUSP– Suspended by carrier Note: If the ETR display entry is made without an active PNR in the working area error response will be displayed: ELECTRONIC TRANSACTION RESTRICTED-0099 Fares & Ticketing Guide
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If the ETR display entry is requested on a paper ticket item i.e. with the code TK, the following error response will be displayed: TK ITEM NOT ETR-VERIFY AND REENTER-0022 If the ETR display entry is requested on the line 1 of the ticketing field, the following error response will be displayed: INVALID TK ITEM-VERIFY AND REENTER-0022
If the direct link between the validating ticketing database and Abacus host is down, the following error response will be displayed: ETR UNAVAILABLE-RETRY LATER-0770
10.3. DISPLAY ETR BY TICKET NUMBER: The function to display ETR from the ticket number is available without having the PNR to be present in the working area. This is useful for PNRs that have been purged from the system. ETR RETRIEVAL BY TICKET NUMBER: Step
Description
Format Example
1
Display ticketing field
T
2
Display ETR by ticket number
WETRT618975609706 3
Example of Electronic Ticket Record (Ticket Issuance) *T TKT/TIME LIMIT 1.T-19MAR-D8I89AJN 2.TE 6189756097063-AT FOO/J D8I89AJN 1456/19 MAR*I
Display ETR by ticket number
WETR*T6189756097063 ELECTRONIC TICKET RECORD INV: CUST:IBM9999 PNR:CMOSHI TKT: T6189756097063 ISSUED:19MAR03 PCC:D8I8 IATA:99999999 Fares & Ticketing Guide
Prepared by Kiv Sokunthea 25
NAME:FOO/JAMES MR FF:SQ999988888 NAME REF:XTRA SEAT TOUR ID:MSAGT FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0862 Y 20JUL SINHKG 1100 OK YOWA OPEN NONENDORSE/NONREFUND FARE SGD650.00 TAX 21.00SG TAX TOTAL SGD680.00
9.00YQ
SIN SQ HKG367.67NUC367.67END ROE1.767877SITI Sample of an Electronic Ticket Record (ETR) Note: If the entry does not include the ticket number identifier ”T” or an invalid character is specified or ticket number specified is less than 13 digit, the following error response will be displayed: INVALID ENTRY-REENTER WITH WETR*T TKT NBR-0099 If the E-Ticketing carrier is unable to locate the ticket number, the following error response will be displayed: TICKET NUMBER NOT FOUND IN E-TICKET DATABASE-0022 If the carrier ticket code specified in the entry is not an active E-Ticketing carrier, the following error response will be displayed: ELECTRONIC TRANSACTION RESTRICTED-0022 If the direct link between the validating ticketing database and Abacus host down, the following error response will be displayed: ETR UNAVAILABLE-RETRY LATER-0770
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11- ELECTRONIC TICKET RECORD HISTORY
Fares & Ticketing Guide
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11.1. Electronic ticket record (ETR) History: The Electronic Ticket Record history contains information of the previous ETR activity. ETR history may be retrieved from the ticketing field T of a PNR or from the active ETR in the current work area. Historical information is retrieved directly from the validating carrier’s ticketing database. Hence, the display may vary by carriers.
Northwest (NW), Lufthansa (LH) and KLM are currently not supporting history of ETR.
1 1 . 2 . E L E C T R O N I C T I C K E T R E C O R D ( E T R ) H I S T O RY F O R M AT S : There are 2 methods to retrieve the history of the ETR. As long as the ETR exists in the work area, you will be able to perform the continuation entry to retrieve the history information. 11.3. RETRIEVAL HISTORY BY LINE NUMBER: A PNR has to be present in the active work area before an ETR history can be retrieved: Step
Description
Format Examples
1
Display ETR History from ticketing field
T
2
Display history of ETR for line 2
WETR2/H
11.4. RETRIEVAL HISTORY BY TICKET NUMBER: A PNR has to be present in the active work area before an ETR history can be retrieved: Step
Description
Format Examples
1
Display ETR by ticket number
WETRT0169756097036
2
Display history of ETR
WETRH
RESPONSE: SAMPLE RESPONSE OF HISTORY ETR
ELECTRONIC TICKET RECORD TKT: 016 1695 625159 NAME: HILTON/C MISS CPN A/L FLT CLS DATE BRDOFF TIME ST F/B 1 SQ 0988 Y 20NOV SINTPE 1100 OK Y
STAT OPEN
NONRFND/NONRTE/END REF ISS OFC VALID ON SQ ONLY 1234 Fares & Ticketing Guide
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FARE SGD1395.00 TAX 15.00SG TAX 10.00YQ TOTAL SGD1420.00 SIN SQ TPE 760.67NUC760.75 END ROE 1.767877SITI
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12- VOIDING ELECTRONIC TICKET
1 2 . 1 . VO I D I N G E L E C T R O N I C T I C K E T: Voiding of Electronic Tickets can be done with several methods. The 2 methods are as follows: 1 2 . 2 . V O I D I N G O F E L E C T R O N I C T I C K E T S F O R M AT S : The current void functionalities remain the same. Before voiding an electronic ticket, a PNR has to be present in the work area. 1-VOID TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY LINE NUMBER: Step
Description
1
Display the ticketing field of a PNR
2
Display the E-Ticket from specific line 2 of the ticketing field of a PNR
3
Void E-Ticket from specific line 2 of a ticketing field
Fares & Ticketing Guide
Format Example T WETR2
WV2
Prepared by Kiv Sokunthea 28
4
Repeat the void entry to complete the transaction
WV2
2-VOID TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY TICKET
NUMBER: Step
Description
Format Example
1
Display the ticketing field of a PNR
T
2
Display ETR by ticket number with PNR present in the work area
WETRT618975609704 0
3
Void electronic ticket for specific from an existing ETR
WETRV
4
Repeat the void entry to complete the transaction
WETRV
Note: 1. The flight coupon status code will be updated from “OPEN” to “VOID”. 2. An Electronic Settlement Authorization Code (ESAC) will be updated in the ETR. 3. If the flight coupon status is "RFND" or "REISSUED E-TICKET" void transaction will be rejected and following error response will be displayed 1 OR MORE COUPON UNABLE TO VOID-DISPLAY ETR TO VERIFY-0369 4. If voiding is outside the BSP reporting period, the following error Response will be displayed: UNABLE TO VOID-OUTSIDE REPORTING PERIOD-0637 Voiding of tickets from a cancelled PNR (with no itinerary) is only allowed by using the entry "WV". Example of Voided Electronic Ticket Response *T TKT/TIME LIMIT 1.T-19MAR-D8I8*AJN 2.TE 0169756097036-AT FOO/J D8I8*AJN 1009/19MAR*I TV 0169756097036-AT *VOID* D8I8*AJN 1439/19MAR*E Sample of voided tickets information in the ticketing field of a PNR ELECTRONIC TICKET RECORD Fares & Ticketing Guide
Prepared by Kiv Sokunthea 29
INV: CUST:IBM9999 PNR:CMOSHI TKT:0169756097036 ISSUED:19MAR03 PCC:D8I8 IATA:99999999 NAME:FOO/JAMES MR FF:UA999988888 NAME REF:XTRA SEAT TOUR ID:UACODE FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 UA 890 Y 20SEP SINLAX 0715 OK Y2R VOID 2 UA 805 Y 26SEP LAXSIN 0930 OK Y2R VOID NON-ENDORSE/NON-REFUND FARE SGD5890.00 TAX 21.00SG TAX 13.00XY TAX 74.00XT TOTAL SGD5998.00 SIN UA LAX Q5.00 1660.74UA SIN Q5.00 1660.74NUC3331.48END ROE1. 767877SITI XT9.00YC5.00AY48.00US6.00XA6.00XFLAX3 SETTELMENT AUTHORIZATION: 000000000008993 Sample of a voided ETR *************
13- ELECTRONIC TICKETS REFUND 13.1 Electronic Ticket Refund:
For Electronic Ticket Refund, the flight coupon status must be reflected as “OPEN” before an ET Refund can be processed. The Electronic Ticketing carrier will return a Settlement Authorisation Code and will be printed into the Refund/Exchange Authorisation hardcopy from the hardcopy printer. The ET Refund may vary by markets. Therefore, current refund procedures for each market remain the same. 1 3 . 2 . F O R M A R K E T S U S I N G A U T O M AT E D R E F U N D F O R M AT S : Refund Notice will be generated upon successful completion of the automated refund mask, There are 2 methods to process refund for an Electronic Ticket Record.
Fares & Ticketing Guide
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1-REFUND TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY LINE NUMBER: Step
Description
Format Example
1
Display the ticketing field of a PNR
T
2
Process refund for specific electronic ticket from line 3
WETR*3
3
Process refund for specific electronic ticket from existing ETR
WETRR
4
Repeat the refund entry to complete the transaction
WETRR
2-REFUND TICKETS FROM A DISPLAYED A PNR, DISPLAYED ETR BY TICKET NUMBER: Step
Description
Format Example
1
Display the ticketing field of a PNR
T
2
Display ETR by ticket number
WETRT618975609704 0
3
Process refund for specific electronic ticket from existing ETR
WETRR
4
Repeat the refund entry to complete the transaction
WETRR
Example of Electronic Ticket Refund Response *T TKT/TIME LIMIT 1.T-19MAR-D8I89AJN 2.TE 6189756097039-AT FOO/J D8I89AJN 1456/19MAR*I 3.TE 6189756097040-AT FOO/J D8I89AJN 1619/19MAR*I WETR*3 REENT IF THIS TKT NBR IS TO BE REFUNDED 6189756097040 WETRR ETR REFUND PROCESSED WETRR Processing refund response
Fares & Ticketing Guide
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13.3-QUICK REFUND FROM PNR (QREX): 1-The refund transactions already done using WETRR, you will need to do in BSP link. This includes with or without refund fee (refund penalty). Note: WETRR will only update the e-ticket record to RFND but will not report to IATA BSP. 2. But if you have any refund penalty fee you need to do in QREX (Quick Refund) see in attached file. Note: If refund transaction via QREX (Quick Refund) is successful no error responds, the refund will be reported to IATA BSP. 1-QUICK REFUND FROM PNR (QREX) The differences between Automated Refund mask (WETRR) and Quick Refund mask (QREX) are as follows:
Quick Refund is able to support refund of all taxes for e-carriers that do not support tax breakdown capability
Quick Refund has the option to refund taxes only
Quick Refund has the option to process refund with more than 11 taxes
Step 1
2
Description
Format Examples
Designate Ticket Printer
WTH
Designate hardcopy printer
PTR/6CCF5A
Retrieve mask to determine original ticket value
WFR¥A WFR¥A¥ N
3
Verify the refund amounts and specify any penalty
4
Add refund information e.g. commission on refund amount
Fares & Ticketing Guide
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5
Complete the refund and end transaction
ER
Sample of PNR 1.1NG/LK MR 1 BR 12Y 25DEC 2 TPELAX HK1 1820 1345 /DCBR*CD3WQX /E TKT/TIME LIMIT 1.T-28AUG-A2U8*AJN PHONES 1.TPE 646364637 FANTASY TRAVEL/RACHEL-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY INVOICED TICKET RECORD - AUTOPRICED GENERAL FACTS 1.SSR ADTK 1B PLZ ADV TKT BEF TPE1600L/18DEC OR CNCL BR REMARKS 1.XXTAW/ ACCOUNTING DATA 1. BR¥6973962499/ 0/ 30967/ 2717/ONE/CA 1.1NG LK MR/1/F/E RECEIVED FROM - J A2U8.A2U8*AJN 0125/28AUG07 JZXTFH H
Step 1: Printer Designation WTH« OK-0012 PTR/6CCF5A« PRINTER DESIGNATED
Step 2: Retrieve Refund Mask to Determine Refund Value (Screen 10) WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 N1.1 NG/LK MR TKT 6956973962499 ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN FLT BK DATE BRDOFF FB/TKT DES STAT CODE 1 BR 012 Y 25DEC TPELAX Y OK < R > BASE TWD TAXES 300
30967 TW
Fares & Ticketing Guide
499
US
1918
XT Prepared by Kiv Sokunthea 33
TTL TWD
33684
NEXT < X >
VALIDATING CXR BR
MULTIDOCS < >
QUIT < >
Note: 1. System will check the ticket database and determine the original ticket value to be populated into the host mask.
2. Place the “R” in the “CODE” column to indicate the segments to be refunded and specify “X” in the “NEXT” column to continue to the next screen.
Sample of Screen 30 WF WFRR COMPARISON SUMMARY REISSUE PLACE TPE
EXCHANGE TWD BASE 30967 TTL TAXES 2717 ---------TOTAL 33684
SCREEN 30
REISSUE CUR TWD -30967 -2717 -----------33684 CHG FEE AMOUNT < 150 >
-----------TOTAL -33684 TAX COMPARISON < > NEXT < X
>
QUIT
< >
Note: 1. Specify the applicable cancellation/penalty charges in the “CHG FEE AMOUNT” field. 2. Place “X” in the “NEXT” column to continue to the next screen
Step 4: Sample of Screen 32 WF WFR REFUND INFORMATION SCREEN 32 TKT 6956973962499 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE 125QZYJSRLYIX COMMISSION ON REFUND AMT OR PCT < 0 > COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE HKD -33534 CASH X CK CC CC NBR Fares & Ticketing Guide
Prepared by Kiv Sokunthea 34
DK NBR <
>
REFUND ACCOUNTING LINE DATA INVOICE NBR < > FREE TEXT < > REFUND < X >
Note: Commission has to be specified as “0’ if there is no commission.
Step 5: End Transaction REFUND TRANSACTION PROCESSED REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR ETR REFUND TRANSACTION PROCESSED ER
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