Executive Assistant in Charlotte NC Resume Jennifer Hester

Jennifer Hester 704.957.4569 (mobile)

[email protected] http://www.linkedin.com/in/jenniferhester2009

Professional Summary Articulate and energetic executive support professional experienced working in fast paced environments requiring strong organizational, technical and interpersonal skills. Detail oriented and resourceful in completing projects and able to multi-task effectively. Trustworthy, ethical, discreet, and committed to “get the job done.” Confident and poised in interaction with individuals at all levels. Skill Highlights     

Creative problem resolution Individual initiative Attention to detail Flawless execution Meet/exceed business goals

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Microsoft Office Tactical project administration Travel planning and booking Time management Meeting/event management

Core Accomplishments Management Support:  Ensured smooth operations supporting President and Senior Vice President levels. Calendaring:  Maintained calendar and planning timelines to coordinate meetings, events, and trainings. Travel Planning:  Coordinated and booked heavy domestic travel for senior executives. Multitasking:  Managed training programs with tight deadlines and broad responsibilities while accountable to both implementation and project teams.  Coordinated multiple events in multiple locations running concurrently. Computer Proficiency:  Created Word and PowerPoint presentations and training guides.  Simplified and incorporated two training sites databases. Communication:  Maintained effective product knowledge communication with national sales force.  Efficiently led communication with all levels of division. Event Planning:  Provided event/meeting management for 3,000 Financial Advisors for trainings for new hire, product training, continuing education, leadership development, and transition.  Successfully planned and executed complex meetings, off-site functions, sales markets, national sales meetings, and retail seminars. Research:  Investigated and analyzed financial data to view company’s rank within the industry.  Conducted analysis of production requirements and implemented new process improving team’s work delay reduction from 20% to 11% in five months.

Jennifer Hester 704.957.4569 (mobile)

Experience Learning Analyst 2009 - 2011 Global Learning Organization - Learning Administration/Operational Excellence Bank of America Corporation, Charlotte, North Carolina Consulted and managed the administration of learning programs through a centralized Learning Management System (myLearning). Provided support for analysis, scoping, and assessment of end-to-end learning solutions. Managed and maintained scheduling and setup of online training. Consulted with Line of Business partners regarding issue/problem resolution, production time- frames, and high volume requests. Implementation Specialist 1997 - 2009 Global Wealth & Investment Management Learning Bank of America Corporation, Charlotte, North Carolina Provided event/meeting management for 3,000 Financial Advisors and integrated planning timelines to coordinate multiple events in multiple locations. Executed events for new hires, product training, continuing education, leadership development, and transition. Negotiated contracts with vendors to achieve concessions and discounted rates. Led effective communication with senior management, participants, coaches, and speakers regarding training content, requirements, and logistics. Executive Assistant to President 1996 - 1997 NationsSecurities, Inc. (former subsidiary of Bank of America Corporation) Provided direct support for President including calendar management, travel arrangements, invoice processing and data analysis/reporting. Planned and implemented direct report team meetings and off-site functions. Executive Assistant to Senior Vice President, Sales 1989 - 1996 Century Furniture Industries, Hickory, North Carolina Planned and coordinated logistics for International Home Furnishings markets, national sales meetings, and retail seminars. Contributed in concept development, planning, implementation, and on-site support. Maintained effective product knowledge communication with sales force. Provided sales budgeting analysis and reporting.

Education University of North Carolina at Greensboro, Greensboro, NC Bachelor of Science in Business and Economics