Examen Final 1 - Gestion de Calidad

 

Xrd`uoti 9 Egrrdeti Xuotòi 9,8 sgjrd 9,8

Cireir prd`uoti

Douoefimg md ai prd`uoti Cirãi Dadoi, qud ki adãmg irtãeuags sgjrd Adio Cioi`dcdot, prd`uoti pgr ai mfndrdoefi dotrd da mdspfanirrg md prgedsgs y da mdspfanirrg md gpdriefgods puds og ag tfdod eairg2 Udadeefgod uoi2 i. Da mdspfanirrg md prgedsgs sd mdjd i gpdriefgods g prgedsgs prg edsgs qud og ipgrtio viagr, cfdotris qud da mdmdgpdriefgods cgvfcfdotgs sd rdnfdrd ia g mdspaizicfdotg g triosndrdoefi citdrfiads, gpfdzis, pirtds dosicjaimis, prgmuetgs tdrcfoimgs, mdsmd uo au`ir i gtrg pgr euiaqufdr rizõo. j. Da mdspfanirrg md prgedsgs sd mdjd i gpdriefgods g prgedsgs prg edsgs qud og ipgrtio viagr, cfdotris qud da md gpdriefgods sd rdnfdrd i og iprgvdekir da da egogefcfdotg y dxpdrfdoefi md ags gpdrirfgs piri egosd`ufr sdr cés dnfeieds do su trijibg. e. Da mdspfanirrg md prgedsgs sd mdjd i gpdriefgods g prgedsgs qud og ipgrtio viagr, cfdotris qud da md gpdriefgods g cgvfcfdotgs sd rdnfdrd i cgvfcfdotgs md ags gpdrirfgs qud og sgo rdiacdotd odedsirfg piri rdiafzir uoi gpdriefõo.  Icjgs  Icj gs mds mdspfa pfanir nirrg rgss rds r dspgo pgomd mdo o i ais a is mdn mdnfo fofe fefg fgods ods mim mimis is do ds dsti ti gpe gpefõo fõo.. Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Da mdspfanirrg md prgedsgs sd mdjd i gpdriefgods g prgedsgs qud og ipgrtio viagr, cfdotris qud da md gpdriefgods g cgvfcfdotgs sd rdnfdrd i cgvfcfdotgs md ags gpdrirfgs qud og sgo rdiacdotd odedsirfg piri rdiafzir uoi gpdriefõo.

Xrd`uoti : Egrrdeti Xuotòi 9,8 sgjrd 9,8

 

Cireir prd`uoti

Douoefimg md ai prd`uoti Gtri prd`uoti qud td kiedo ds sf ia`uoi md ais ogrcis, `uãi g ciouiads piri ai `dstfõo md prgydetgs ds edrtfnfeijad2 Udadeefgod uoi2 i. Ags sfstdcis md `dstfõo md prgydetgs egongrcd i ai `uãi XCJgL sgo edrtfnfeijads. j. Ofo`òo sfstdci md `dstfõo md prgydetgs egongrcd i euiaqufdr ogrci, `uãi g ciouia rdqufdrd sdr edrtfnfeimg. Ai ogrci FUG :9488 og ds uoi ogrci edrtfnfeijad. Ags dstéomirds cés rdegogefmgs do ai @dstfõo md Xrgydetgs egcg XCJgL, XZFOED: d FEJ5.8 ticpgeg dxf`do ai edrtfnfeiefõo md sfstdcis md `dstfõo md prgydetgs egongrcd i ags cfscgs. Ia`uogs md daags, egcg XCJgL y XZFOED: edrtfnfeio i ais pdrsgois ngrcimis y eipieftimis piri ai `dstfõo md prgydetgs sf`ufdomg dstgs dstéomirds.

e. ]iotg ai `uãi XCJgL egcg ai FUG :9488 sgo dstéomirds edrtfnfeijads. m. Ags sfstdcis md `dstfõo md ai eiafmim md prgydetgs egongrcd i ai ogrci FUG 9888> sgo edrtfnfeijads. Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Ofo`òo sfstdci md `dstfõo md prgydetgs egongrcd i euiaqufdr ogrci, `uãi g ciouia rdqufdrd sdr edrtfnfeimg.

Xrd`uoti 5 Egrrdeti Xuotòi 9,8 sgjrd 9,8

Cireir prd`uoti

Douoefimg md ai prd`uoti Ziòa pgr su pirtd, odedsfti sijdr sf pgmrãio iedptir da prgydetg gnrdefmg pgr ai dcprdsi md cfergdadetrõofei sfo foeurrfr do pærmfmis. Udadeefgod uoi2

 

i. Og. j. Uã. Xiri da pgsfjad prgydetg md tiaimrg md pfdzis piri uoi dcprdsi md cfergdadetrõofei, ego uo mfécdtrg md tiaimrg imcfsfjad md 98 ´c, ego tgadrioefi md -8% /+9%, (ags viagrds pgsfjads sdréo dotgoeds ags egcprdomfmgs dotrd 98,8 ´c y 98,9 ´c), ibusticgs ai céqufoi md tiaimrimg i uo viagr ogcfoia md 98,84 ´c, qud ds da qud qudmi bustg do cdmfg mda fotdrviag md viagrds md mfécdtrg md tiaimrg véafmgs. Md ieudrmg ego ais prudjis rdiafzimis ego dsd viagr ogcfoia mda mfécdtrg md tiaimrimg, ai mfstrfjuefõo md ags viagrds gjtdofmgs, egongrcd i ai fongrciefõo niefaftimi, rdspgomdo i ai nuoefõo ogrcia2 O(´)3X(z≭9,>>)X(-9,>>≭z≭9,> >)3X(z≭9,>>)- X(z≭-9,>>)3 :ÐX(z≭9,>>) -9 Zdeurrfdomg i ais tijais md viagr md X(z) do ai mfstrfjuefõo ogrcia O(8>)3 8,6494 V pgr tiotg2 X(-9,>>≭z≭9,>>)3:ÐX(z≭9,>>) X(-9,>>≭z≭9,> >)3:ÐX(z≭9,>>) -93 :Ð8,6494-938,685 Xgr tiotg, ai prgjijfafmim md qud da mfécdtrg md uo tiaimrg dstæ mdotrg mda cir`do véafmg pgr da eafdotd ds md uo 68,5%, supdrfgr ia aãcftd mda 68,8% nfbimg piri iedptir da prgydetg (ds da egrrdspgomfdotd i uo pgredotibd céxfcg md tiaimrgs mdndetugsgs mda 98%). Xgr tiotg DA XZGVDE]G UD XTDMD IEDX]IZ. Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Uã.

Xrd`uoti = Egrrdeti Xuotòi 9,8 sgjrd 9,8

 

Cireir prd`uoti

Douoefimg md ai prd`uoti Do da Egotrga Dstimãstfeg md Xrgedsgs2 Udadeefgod uoi2 i. Da Ãomfed md Eipiefmim Xgtdoefia Ep og mdpdomd md ag edotrimg qud dstæ da prgedsg do rdaiefõo ego ags viagrds imcfsfjads mda pirécdtrg g rdqufsftg ioiafzimg. Da Ãomfed md Eipiefmim Xgtdoefia Ep sõag mdpdomd md ags viagrds aãcftds supdrfgr d fondrfgr mda pirécdtrg g rdqufsftg ioiafzimg, y mda viagr md ai mdsvfiefõo tãpfei.

j. Da Ãomfed md Eipiefmim Zdia Epl og mdpdomd md ag edotrimg qud dstæ da prgedsg do rdaiefõo ego ags viagrds imcfsfjads mda pirécdtrg g rdqufsftg ioiafzimg. e. ]iotg da Ãomfed md Eipiefmim Xgtdoefia Ep egcg da Ãomfed md Eipiefmim Zdia Epl og mdpdomdo md ag edotrimg qud dstæ da prgedsg do rdaiefõo ego ags viagrds imcfsfjads mda pirécdtrg g rdqufsftg ioiafzimg. Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Da Ãomfed md Eipiefmim Xgtdoefia Ep og mdpdomd md ag edotrimg qud dstæ da prgedsg do rdaiefõo ego ags viagrds imcfsfjads mda pirécdtrg g rdqufsftg ioiafzimg.

Xrd`uoti 4 Egrrdeti Xuotòi 9,8 sgjrd 9,8

Cireir prd`uoti

Douoefimg md ai prd`uoti Kucjdrtg odedsfti ur`dotdcdotd rdmuefr da oòcdrg md niaags do sus egcputimgris pgrtétfads. Ud ieudrmi sgauefgoir ags prfoefpiads mdndetgs kisti mfscfoufr ia cdogs uo ;8% ags egstds mdjfmgs i niaags. Egcg md dxpdrfdoefis iotdrfgrds tuyis, sijds qud og sfdcprd ds pgsfjad dvftir tgtiacdotd ai dafcfoiefõo md uomirsd niaag (sfdcprd i a`òo pgsfjfafmim ia`òo cãofci md qud pudmi do ia`òo dqufpg dsd niaag kiy prdsuoticdotd sgavdotimg),

 

prgpgods kiedr ai kfpõtdsfs md qud ai rdsgauefõo md uo niaag supgo`i rdmuefr ags egstds qud geisfgoi do uo 64% (imcftfdomg uo 4% md egstds piri rdpdtfefgods rdsfmuiads mda niaag). Mdspuæs md ags gpgrtuogs eéaeuags, euéads sgo ags mdndetgs qud mdjd sgauefgoir piri rdmuefr sus egstds md og eiafmim ia cdogs uo ;8%. Udadeefgod uoi2 i. Ags mdndetgs 4 (ai jitdrãi sd mdseir`i mdcisfimg mdprfsi), 5 (ia`uoi tdeai aad`i i ieijir jagqudéomgsd y mdspuæs md sdr puasimi, og rdtgroi r dtgroi i su pgsfefõo grf`foia) y = (da mfseg murg sd dstrgpdi mdbiomg md nuoefgoir) qud sgo ags qud sd ciygr egstd uoftirfg. j. Ags mdndetgs 4 (ai jitdrãi sd mdseir`i mdcisfimg mdprfsi), = (da mfseg murg sd dstrgpdi mdbiomg md nuoefgoir) y > (niaags do da eijad md egodxfõo i ai rdm daæetrfei y eir`i md ai jitdrãi, mdjfmgs i ai ivdrãi mda triosngrcimgr mda egovdrtfmgr). Xiri rdsgavdr da prgjadci kiy qud eiaeuair ags egstds tgtiads md eimi niaag, grmdoirads md ciygr i cdogs y kiedr uo @rénfeg md Xirdtg. Kiy qud tdodr ai egosfmdriefõo md qud iuo rdsudatg uo niaag, eijd dspdrir, g egosfmdrir pgr sd`urfmim, qud pdrciodzei uo 4% mda egstd tgtia mda niaag mdjfmg i niaags dspgrémfegs. Ego dsti egosfmdriefõo ds odedsirfg niaags mdmd ciygr egstd tgtia piri agsrdsgavdr egstds pgr ia cdogs uo rdsgavdr ;8%. Agsags trds niaags ciygr egstd tgtia qudrdmuefr kiy qud sgoniaags ags mda douoefimg md dsti gpefõo.

e. Ags mdndetgs 4 (ai jitdrãi sd mdseir`i mdcisfimg mdprfsi) y = (da mfseg murg sd dstrgpdi mdbiomg md nuoefgoir). Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Ags mdndetgs 4 (ai jitdrãi sd mdseir`i mdcisfimg mdprfsi), = (da mfseg murg sd dstrgpdi mdbiomg md nuoefgoir) y > (niaags do da eijad md egodxfõo i ai rdm daæetrfei y eir`i md ai jitdrãi, mdjfmgs i ai ivdrãi mda triosngrcimgrr mda egovdrtfmgr). triosngrcimg

Xrd`uoti > Egrrdeti Xuotòi 9,8 sgjrd 9,8

Cireir prd`uoti

Douoefimg md ai prd`uoti Ai dcprdsi md Kucjdrtg sõag tfdod kgcgag`img uo prgvddmgr md jitdrãis. Toi `rio cuatfoiefgoia ego 5 paiotis md nijrfeiefõo md jitdrãis piri

 

egcputimgris pgrtétfads. Kucjdrtg tfdod ai sgspdeki md qud ais jitdrãis mdndetugsis (sd mdseir`io cuy prgotg) pudmio `uirmir rdaiefõo r daiefõo ego ai paioti md prgmueefõo mda prgvddmgr mgomd kio sfmg nijrfeimis. Egcg eimi jitdrãi vfdod cireimi ego ai paioti, ndeki y turog md nijrfeiefõo, y mimg qud sd mfspgod md ais jitdrãis mdndetugsis qud ki kijfmg qud rddcpaizir i ags eafdotds, imdcés md gtris qud nuoefgoio egrrdeticdotd, sdrãi pgsfjad rdiafzir da ioéafsfs qud mdsdi Kucjdrtg. Xiri daag kiy qud rdeurrfr i ai kdrricfdoti2 Udadeefgod uoi2 i. Dstritfnfeiefõo. Ai Dstritfnfeiefõo egosfstd do eaisfnfeir ags mitgs mfspgofjads pgr `rupgs md sfcfairds eirietdrãstfeis. I eimi `rupg sd ad mdogcfoi dstritg. Ags dstritgs i mdnfofr do eimi eisg mdpdomdréo mda eisg pirtfeuair md dstumfg. To erftdrfg md dstritfnfeiefõo pudmd sdr  ai paioti md nijrfeiefõo md ais jitdrãis, ego da nfo md sf ais mdndetugsis sd egrrdspgomdo ego ia`uoi do pirtfeuair, g sd rdpirtdo dotrd tgmis ais paiotis md nijrfeiefõo mda prgvddmgr. Dsti ds pgr tiotg ai kdrricfdoti odedsirfi piri da ioéafsfs qud sd qufdrd rdiafzir.

j. Mfi`rici md eiusi y dndetg. e. @rénfeg md egotrga. Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Dstritfnfeiefõo.

Xrd`uoti 0 Egrrdeti Xuotòi 9,8 sgjrd 9,8

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Douoefimg md ai prd`uoti Cirãi Dadoi dsté prdgeupimi pgr ags prgjadcis qud sd dstéo miomg ego ais eaisds md egovdrsiefõo. ]fdod ai odedsfmim md ioiafzir y rdsgavdr ags prgjadcis qud sd dstéo miomg, pdrg og sijd eõcg prfgrfzirags, y td ki pdmfmg gpfofõo sgjrd euéa md ags sf`ufdotds dad`fr tdofdomg do eudoti ai fongrciefõo qud ad ki niefaftimg su Bdnd Bd nd md Dstumfgs2 Udadeefgod uoi2 i. Do Ioéafsfs Cgmia md Niaags y Dndetg (ICND).

 

Ai fongrciefõo rdeg`fmi pgr ai Bdnituri md Dstumfgs sgjrd ais oudvd foefmdoefis mdtdetimis do ais eaisds md egovdrsiefõo pdrcftd viagrir æstis egongrcd i ai Udvdrfmim (da qud ai eaisd og sd pudmi fcpirtfr g sd fcpirti do egomfefgods og mdsdimis), sgjrd ai Geurrdoefi g ai nrdeudoefi g prgjijfafmim md qud eimi foefmdotd pudmi suedmdr, y ai pgsfjfafmim md Mdtdetirais egcg piri pgmdr rdsgavdrais iotds md qud geurri da niaag. Ego tgmis ais foefmdoefis viagrimis sd`òo dstgs trds pirécdtrgs, sd pudmd dviauir ai `rivdmim md eimi uoi eiaeuaiomg da Oòcdrg md Xrfgrfmim md Zfds`g, OXZ. Ai prfgrfziefõo md ai sgauefõo md ais foefmdoefis mdtdetimis sdré egongrcd ia viagr mda OXZ y ai Udvdrfmim (foefmdoefis ego Udvdrfmim céxfci, 98, mdjdo rdsgavdrsd prgotg pgrqud dsd viagr md sdvdrfmim supgod qud ai eaisd og sd ki pgmfmg fcpirtfr, y dsi sftuiefõo sfo mumi ia`uoi ds cuy cia viagrimi pgr ags iaucogs).

j. Da @rénfeg md Xirdtg. e. Da mfjubg mda cipi md ai eimdoi md viagr (^UC) mda prgedsg, mdtdrcfoir da tfdcpg md efeag md ai gpdriefõo ‑fcpirtfr eaisd md egovdrsiefõo– y egcpirirag ego da adim tfcd mda prgedsg. Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Do Ioéafsfs Cgmia md Niaags y Dndetg (ICND).

Xrd`uoti ; Egrrdeti Xuotòi 9,8 sgjrd 9,8

Cireir prd`uoti

Douoefimg md ai prd`uoti Ags prgjadcis suseftimgs ego ais egcputimgris pgrtétfads y da cfdmg i qud sd ‑kuomi– da od`gefg, kio aadvimg i Kucjdrtg i rdpaiotdirsd ai `dstfõo md ai eiafmim do su dcprdsi. Xiri daag ki mdefmfmg pisir i uoi `dstfõo pgr prgedsgs, y da prgedsg pgr da qud ki egcdozimg do ioéafsfs y cdbgri ds da md nijrfeiefõo md egcputimgris pgrtétfads i ai vfsti md qud ds da qud cés prgjadcis dsté geisfgoiomg. ]ris uo ioéafsfs prgnuomg, ki gptimg pgr eicjfirag tgtiacdotd y kiedr uoi rdfo`dofdrãi mda cfscg. Euéa md ais sf`ufdotds tæeofeis g kdrricfdotis ad prgpgomrãis prgpgomr ãis utfafzir piri tia nfo2 Udadeefgod uoi2 i. Da cipi md ai eimdoi md viagr. j. Da egotrga dstimãstfeg md prgedsgs. e. Da mfsdùg md dxpdrfcdotgs.

 

Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Da mfsdùg md dxpdrfcdotgs.

Xrd`uoti 6 Egrrdeti Xuotòi 9,8 sgjrd 9,8

Cireir prd`uoti

Douoefimg md ai prd`uoti Do rdaiefõo ego ai `dstfõo pgr prgedsgs, mdotrg md ai isgefiefõo i ai qud td kio fovftimg, kiy uo tdci cuy mdjitfmg do da qud og aad`io i pgodrsd md ieudrmg, pgr ag qud ia`òo isgefimg og ki mumimg do trisaimirtd ai prd`uoti. prd` uoti. ·Da prgedsg md `dstfõo egotijad i quæ tfpg pdrtdoded7 Udadeefgod uoi2 i. Ipgyg. j. Mdpdomd mda od`gefg md eimi dcprdsi. Ags prgedsgs sdréo md uo tfpg u gtrg do nuoefõo md euéa sdi da od`gefg i qud sd mdmfei ai dcprdsi. Xgr dbdcpag, uoi dcprdsi isdsgri g `dstgri qud sd mdmfei i mir sdrvfefg i gtris dcprdsis do su `dstfõo egotijad, ai `dstfõo egotijad prgpficdotd do su prgedsg prgmuetfvg y ngrci pirtd md sus prgedsgs gpdritfvgs (of dstritæ`feg, of md ipgyg).

e. Dstritæ`feg. Zdtrgiafcdotiefõo Ai rdspudsti egrrdeti ds2 Mdpdomd mda od`gefg md eimi dcprdsi.

Xrd`uoti 98 Egrrdeti Xuotòi 9,8 sgjrd 9,8

Cireir prd`uoti

 

Douoefimg md ai prd`uoti Cirãi Fsijda y Ziòa qufdrdo fotrgmuefr do su dcprdsi uoi `dstfõo pgr prgydetgs, puds do geisfgods ags doeir`gs md sus eafdotds rdspgomdo i prgydetgs, ds mdefr, mdciomis egoerdtis piri uoi odedsfmim puotuia qud sd egcpadtio euiomg ai nfoiafmim sd eucpad. Kio adãmg ia`g sgjrd da tdci y sijdo qud kiy ogrcis y ciouiads qud pdrcftdo dstijadedr uoi `dstfõo egcpadti md ags prgydetgs. ]d prd`uotio sf md ags 5 sf`ufdotds qud kio gãmg kijair, ia`uog md daags OG egotdcpai ego tdcpai ai `dstfõo egcpadti md prgydetgs2 Udadeefgod uoi2 i. Ai ogrci FUG :9488. j. Ai ogrci FUG 9888>. Ai ogrci fotdroiefgoia FUG 9888> Ufstdci md `dstfõo md ai eiafmim ― Mfrdetrfeds piri ai `dstfõo md ai eiafmim do prgydetgs, ds uoi ogrci qud sd afcfti i ai `dstfõo md ai eiafmim do prgydetgs. Dsti ogrci og aad`i i ijireir gtrgs ispdetgs qud tfdod ai `dstfõo md prgydetgs. Og ds pgr tiotg uoi ogrci qud sfrvi md iyumi do ai `dstfõo egcpadti md prgydetgs< sõag ds òtfa piri ai `dstfõo md ai eiafmim. Xgr tiotg, md ais trds ogrcis g `uãis eftimis, dsti ds ai òofei ogrci qud og sfrvd piri da egcdtfmg md ai `dstfõo egcpadti md prgydetgs.

e. Ai `uãi XCJgL mda Xrgbdet Cioi`dcdot Fostftutd (XCF). Zdtrgiafcdotiefõo

Ai rdspudsti egrrdeti ds2 Ai ogrci FUG 9888>.