EWM_BPP_Customer Returns With Quality Inspection (1)
Short Description
EWM_BPP_Customer Returns with Quality Inspection...
Description
Customer Returns with Quality Inspection_BPP
Department Responsibility/Role File Name Version Document Generation Date Date Modified Last Changed by Status
14/01/2013 Ankur Srivastav
Concept: You use this business process to handle customer returns. When you receive the rejected goods, you perform a complete inspection. Depending on the inspection result, you decide if the goods are put away or scrapped. First of all, the customer creates a returns order with reference to the invoice. Then the returns delivery is created. The customer sends back the rejected goods. A truck with the returned goods arrives at a door where it is unloaded. The returns delivery is packed and the goods receipt is posted to create a Quality Inspection Document. The Quality Work Center is used to do the quality inspection including the quality inspection and the decision with follow-up action. On the one hand, the putaway can be done, on the other hand, products can be moved to the scrap zone. This process does not support the following functions: Unauthorized returns
Follow-up actions such as Sending goods back to the customer and Refurbishing
1. Creating Outbound Delivery Orders without Order References in SAP ERP Use In this step, you create an outbound delivery order.
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Logistics → Logistics Execution → Outbound Process → Goods Issue for Outbound Delivery → Outbound Delivery → Create → Single Document → Without Order Reference
Transaction Code
VL01NO
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Customer Returns with Quality Inspection_BPP
2. On the Create Outbound Delivery Order Without Order Reference screen, create the following entries: Field Name
Value
Shipping Point
1111
Delivery Type
LO
Sales Organization
1000
Distribution Channel
10
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User Action and Values
Comment
Customer Returns with Quality Inspection_BPP
Field Name Division
Value
User Action and Values
Comment
10
3. Choose Enter.
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Customer Returns with Quality Inspection_BPP
4. On the Create Delivery w/o Ref. Create: Overview screen, create the following entries: Field Name
Value
Ship-to party
EWMCUST00 1
Planned GI
Current date
Material
Deliv. Qty
for example 6
Plant
E100
Storage Location
YAFS
5. Choose Enter.
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User Action and Values
Comment
Customer Returns with Quality Inspection_BPP
6. Choose Save.
Result You have created an outbound delivery order without reference. Delivery Number created is 80000782.
2. Selecting Outbound Delivery Orders Use In this step, you select the outbound delivery order in SAP Extended Warehouse Management (EWM).
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Extended Warehouse Management → Delivery Processing → Outbound Delivery → Maintain Outbound Delivery Order
Transaction Code
/N/SCWM/PRDO Page 5
Customer Returns with Quality Inspection_BPP
2. On the Maintain Outb. Del. Order – Warehouse No. W100 screen, create the following entries: Field Name
Value
Criteria for Simple Search
REFDOCN O_ERP_I
ERP Outbound Delivery
80000782
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User Action and Values ERP Document
Comment
Customer Returns with Quality Inspection_BPP
3. Choose Execute.
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Customer Returns with Quality Inspection_BPP
4. Note down the SAP EWM Outbound Delivery Order which is 202 in this case.
Result You have noted down the outbound delivery order number 202 in SAP EWM.
3. Confirming Warehouse Tasks Use In this step, you confirm the warehouse task, which is automatically created in the SAP EWM Warehouse Management Monitor.
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Extended Warehouse Management → Monitoring → Warehouse Management
Transaction Code
/N/SCWM/MON
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Customer Returns with Quality Inspection_BPP
2. In the Warehouse Management Monitor dialog box, choose Outbound – Documents – Outbound Delivery Order and choose Outbound Delivery Order.
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Customer Returns with Quality Inspection_BPP
3. Enter the SAP EWM Outbound Delivery Order: Field Name Outb. Delivery Order
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Value 202
User Action and Values
Comment
Customer Returns with Quality Inspection_BPP
4. Choose Execute. 5. Choose Warehouse Order. Warehouse Order 374 is displayed.
6. Select the Warehouse Order 374, choose More Methods – Confirm Backgr.
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Customer Returns with Quality Inspection_BPP
7. Confirm the information screen.
Result You have confirmed the picking warehouse task 373 in SAP EWM.
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Customer Returns with Quality Inspection_BPP
4. Maintaining Outbound Delivery Orders Use In this step, you maintain the outbound delivery order in SAP EWM.
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Extended Warehouse Management → Delivery Processing → Outbound Delivery → Maintain Outbound Delivery Order
Transaction Code
/N/SCWM/PRDO
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Customer Returns with Quality Inspection_BPP
2. On the Maintain Outb. Del. Order – Warehouse No. W100 screen, create the following entries: Field Name
Value
Criteria for Simple Search
REFDOCN O_ERP_I
ERP Outbound Delivery
80000782
3. Choose Execute.
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User Action and Values ERP Document
Comment
Customer Returns with Quality Inspection_BPP
4. Select the SAP EWM Outbound Delivery Order 202. 5. Choose Goods Issue.
Result You have posted the Goods Issue for the outbound delivery order in SAP EWM.
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Customer Returns with Quality Inspection_BPP
5. Processing Billing Due Lists in SAP ERP Use In this step, you process the billing due list in SAP ERP.
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Logistics → Sales and Distribution → Shipping and Transportation → Billing → Billing Document → Process Billing Due List
Transaction Code
VF04
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Customer Returns with Quality Inspection_BPP
2. On the Maintain Billing Due List screen, create the following entries: Field Name Billing Date from
Value
User Action and Values
Comment
13.01.2013
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Customer Returns with Quality Inspection_BPP
3. Choose DisplayBillList.
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Customer Returns with Quality Inspection_BPP
4. Select the relevant document and choose Individual billing document.
5. Choose Save.
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Customer Returns with Quality Inspection_BPP
Result You have processed the billing document in SAP ERP. Billing Document number generated is 90000817.
6. Creating Returns Deliveries Use In this step, you create a returns delivery in SAP ERP.
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Logistics → Sales and Distribution → Sales → Order → Create
Transaction Code
VA01
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Customer Returns with Quality Inspection_BPP
2. On the Create Sales Order: Initial Screen screen, create the following entries: Field Name
Value
Order Type
RE
Sales Organization
1000
Distribution Channel
10
User Action and Values
Comment
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Customer Returns with Quality Inspection_BPP
Field Name
Value
Division
10
3. Choose Create with Reference.
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User Action and Values
Comment
Customer Returns with Quality Inspection_BPP
4. On the BillDoc tab page, create the following entries: Field Name
Value
Billing Document
90000817
User Action and Values
Comment
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Customer Returns with Quality Inspection_BPP
5. Choose Copy.
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Customer Returns with Quality Inspection_BPP
6. On the Create Returns: Overview screen, create the following entries: Field Name
Value
Payment terms
0001
Order reason
Poor Quality
Incoterms
FH
Order Quantity
5
User Action and Values
Comment
7. Choose Enter. 8. Confirm the information message.
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Customer Returns with Quality Inspection_BPP
9. Choose Save.
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Customer Returns with Quality Inspection_BPP
Result You have created a returns delivery in SAP ERP. Returns Order created is 60000142 and Returns Delivery created is 84000090
7. Packing Inbound Deliveries and Posting Goods Receipts Use In this step, you check that the truck has arrived, and you pack the inbound delivery.
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Extended Warehouse Management → Delivery Processing → Inbound Delivery → Maintain Inbound Delivery
Transaction Code
/N/SCWM/PRDI
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Customer Returns with Quality Inspection_BPP
2. On the Maintain Inbound Delivery – Warehouse Number W100 screen, create the following entries: Field Name
Value
Criteria for Simple Search
ERP Document
ERP Document
84000090
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User Action and Values
Enter the previously created returns delivery number
Comment
Customer Returns with Quality Inspection_BPP
3. Choose Execute.
4. Select Inbound Delivery Item and choose Switch to Form View. Check that the Warehouse Door DI01 and the Warehouse Process Type P430 are found.
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Customer Returns with Quality Inspection_BPP
5. Select Inbound Delivery and choose Inbound Delivery – Follow-On Functions – Pack.
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Customer Returns with Quality Inspection_BPP
6. On the Work Center Packing for Inbound Delivery screen, create the following entries: Field Name
Value
User Action and Values
Pack. Material
CARTON_S
The product fits into the packaging material
Comment
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Customer Returns with Quality Inspection_BPP
7. Choose Execute.
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Customer Returns with Quality Inspection_BPP
8. Drag and drop your product into the new HU 8000000020.
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Customer Returns with Quality Inspection_BPP
9. Choose Save. 10. Choose Back. 11. Select Inbound Delivery and choose Goods Receipt.
Result The delivery is packed and the goods receipt is directly posted to the quality inspection work center.
8. SAP EWM Quality Inspection Use In this step, you do the quality inspection and indirect counting for the returned delivery including decisions and follow-up actions.
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Extended Warehouse Management → Execution → Quality Inspection and Count
Transaction Code
/N/SCWM/QINSP
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Customer Returns with Quality Inspection_BPP
2. On the Work Center: Quality Inspection and Counting screen, create the following entries: Field Name
Value
Warehouse Number
W100
Work Center
WQ01
Handling Unit
8000000020
User Action and Values
Comment
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Customer Returns with Quality Inspection_BPP
3. Choose Execute.
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Customer Returns with Quality Inspection_BPP
4. Double Click on the Product EWMPROD-S01 and choose the Qual. Insp. tab page.
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Customer Returns with Quality Inspection_BPP
5. On the Qual. Inspection tab page, choose Add Inspection Document Item.
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Customer Returns with Quality Inspection_BPP
6. On the one hand, enter the quantity 3, and the decision code DCRA for the item, which has to be put away. On the other hand, enter the quantity 2, and the decision code DCRR for the item, which has to be scrapped.
7. Choose Finding Creation: Findings were not yet created for the item to be scrapped only.
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Customer Returns with Quality Inspection_BPP
8. On the Entry of Finding screen, choose Add Finding and enter the code A.
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Customer Returns with Quality Inspection_BPP
9. Choose Transfer.
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Customer Returns with Quality Inspection_BPP
10. Choose Save.
11. Choose Back.
Result You have done the quality inspection and indirect counting for the returned delivery. Depending on the decision code, the items are scrapped or put away.
9. Putaway Use In this step, you do the putaway of the relevant items.
Procedure 1. Access the transaction using one of the following navigation options: Page 42
Customer Returns with Quality Inspection_BPP
SAP Menu
Extended Warehouse Management → Execution → Confirm Warehouse Task
Transaction Code
/N/SCWM/TO_CONF
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Customer Returns with Quality Inspection_BPP
1. On the Confirm Warehouse Task in warehouse Number W100 screen, make the following entries: Field Name
Value
Criteria for Simple Search
TANUM
Warehouse Task
374
User Action and Values
Enter the warehouse task, which was created in the Quality Work Center
2. Choose Confirm + Save to move the stock to Storage Bin T051.
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Comment
Customer Returns with Quality Inspection_BPP
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Customer Returns with Quality Inspection_BPP
Result You confirmed the Putaway warehouse task 374, which was created in the quality work center.
10. Create Warehouse Task to move the stock to scrap zone Use In this step, you create Warehouse Task to move the stock to scrap zone.
Procedure 1. Access the transaction using one of the following navigation options: SAP Menu
Extended Warehouse Management → Work Scheduling → Create Warehouse Task without Reference
Transaction Code
/N/SCWM/ADPROD
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Customer Returns with Quality Inspection_BPP
2. On the Create Product Warehouse Task in Warehouse Number W100 screen, create the following entries: Field Name
Value
Find
Product
Product
EWMPRODS01
User Action and Values
Comment
3. Choose Execute. 4. Select the relevant item, by Source HU No. 8000000020, which should be moved to Scrap Zone.
. 5. Click on “Switch to Form View”
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Customer Returns with Quality Inspection_BPP
6. Enter the Src Target Qty as 2 and Warehouse Process Type as P425 and Press “Enter”.
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Customer Returns with Quality Inspection_BPP
7. Choose “Create + Save”.
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Customer Returns with Quality Inspection_BPP
Result You have moved the stock to the scrap zone. Warehouse Task 380 gets created and confirmed in the backend.
11.
Scrapping
Use In this step, you do the scrapping of the relevant items.
Procedure 8. Access the transaction using one of the following navigation options: SAP Menu
Extended Warehouse Management → Execution → Post Unplanned Goods Issue
Transaction Code
/N/SCWM/ADGI
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Customer Returns with Quality Inspection_BPP
9. On the Post Unplanned Goods Issue screen, create the following entries: Page 51
Customer Returns with Quality Inspection_BPP
Field Name
Value
Warehouse Number
W100
GI Process
SCRP
User Action and Values
Comment
Scrapping
10. Choose Execute.
11. Select the relevant item, for example by GR Date, which should be scrapped.
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Customer Returns with Quality Inspection_BPP
12. Choose Post GI.
13. Material Document 100000000208 is created.
Result You have scrapped the stock, which is moved to the scrap zone after the quality inspection decision.
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