Evolución Conceptual de La Calidad y Enfoques de Gestión

 

MC^CGLJD FC LDAJFDF DFIJGJ\V^DLJÜG FC CIX^C\D\

 

LKGLCXVK FC LDAJFDF FJICG\JKGC\ FC AD LDAJFDF CUKASLJÜG FC AD\ C\V^DVCMJD\ LDAJFDF FC EJAÜ\KEK\ FC AD LDAJFDF

 

«Lkgstjtuljüg, lkg ad luda ad icrldfcréd sdtjsedlc ca cipack prcvjstk° PDskljdljüg Dacidgd pdrd ad Ldajfdf, FMT, 4:=>Y0 ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdftktda-fc-mdrvjg

 

«Lkgbugtk fc prkpjcfdfcs y ldrdltcréstjlds fc ug prkfultk k scrvjljk, quc lkgejcrc su dptjtuf pdrd sdtjsedlcr ads gclcsjfdfcs fdfds° PJgstjtutk Daciäg pdrd ad Gkridajzdljüg, FJG 33 , 4::3Y.

tktda fc mdrvjg

 

Ad fcejgjljüg fc ldajfdf d icgufk\j ug tcid iuycs fcndtjfk. njcg pucfc pdrclcr jgtujtjvk, ludgfk pkgciks idgks d adgks knrd, ad ‑ldajfdf’ cs

ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

ug lkglcptk fjeélja fc fcejgjr lkg prcljsjüg y iäs cg ad Mcstjüg fc Ldajfdf.

tktda fc mdrvjg

 

Ad fcejgjljüg iäs eugfdicgtda fc ug prkfultk fc ldajfdf cs ad quc luipac lkg ads cxpcltdtjvds fca lajcgtc. ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

tktda fc mdrvjg

 

Fdvjf Mdrvjg, prkecskr ugjvcrsjtdrjk fc ad S. fc Odrvdrf lkgsjmujü fcejgjr klok fjicgsjkgcs quc pucfcg usdrsc cstrdtêmjldicgtc pdrd dgdajzdr ad ldajfdf fc ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

ads ldrdltcréstjlds.

tktda-fc-mdrvjg

 

Damugds fc ads fjicgsjkgcs quc sc vdg d fcslrjnjr sc rceucrzdg EDLSAVDF FC LJCGLJD\ DFIJGJ\V^DVJUD\, CLKGÜIJLD\ Z EJGDGLJC^D\ >8>8

iutudicgtc, ijcgtrds quc ktrds gk. ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

tktda fc mdrvjg

 

ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

Cstds klok fjicgsjkgcs skg cspcljdaicgtc òtjacs pdrd lkiprcgfcr ads cxpcltdtjvds fc aks lajcgtcs lkg rcspcltk d ad ldajfdf fca prkfultk. Lkiprcgfcr ads lkipcgsdljkgcs fcscdfds pkr aks lajcgtcs cgtrc cstds fjicgsjkgcs pucfc dyufdr d lkgstrujr ugd vcgtdbd lkipctjtjvd.

tktda-fc-mdrvjg

 ^CGFJIJCGVK Ca rcgfjijcgtk sc

 

rcejcrc d ads ldrdltcréstjlds kpcrdtjvds prjgljpdacs fc ug prkfultk. Cstd fjicgsjüg fc ldajfdf jipajld dtrjnutks jipkrtdgtcs0 idrlds mcgcrdaicgtc ads sc pucfcg ladsjejldr knbctjvdicgtc ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdftktda-fc-mdrvjg

cg jgfjvjfudacs fcadspcltks rcgfjijcgtk.

 

LD^DLVC^É\VJLD\ Cg ad scmugfd fjicgsjüg sc odlc rcecrcgljd d ads ldrdltcréstjlds dfjljkgdacs quc duicgtdg ca dtrdltjvk fca prkfultk k scrvjljk pdrd ca usudrjk.

ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

tktda-fc-mdrvjg

LKGEJDNJAJFDF Ad lkgejdnjajfdf cs ad prkndnjajfdf fc quc ug prkfultk gk edaac fcgtrk fc ug pcrékfk fc tjcipk cspcléejlk. Cstc cs ug cacicgtk

 

ladvc pdrd aks usudrjks quc gclcsjtdg quc ca prkfultk ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdftktda-fc-mdrvjg

eugljkgc sjg

prknacids.  

LKGEK^IJFDF Ad lkgekrijfdf cs ad lkgkad qucprcljsjüg ca prkfultk scrvjljk luipac lkg aks cstägfdrcs cspcljejldfks. ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

tktda-fc-mdrvjg

FS^DNJAJFDF Ad furdnjajfdf ijfc ad

 

furdljüg ad vjfd prkfultk.fc Ludgfk ca fc ug prkfultk pucfc rcpdrdrsc, ad cstjidljüg fc ad furdnjajfdf furdnjajfd f cs iäs lkipajldfd. Ca drtéluak sc usdrä odstd quc yd gk scd clkgüijlk kpcrdrak. Cstk sulcfc ludgfk ad tdsd fc rcpdrdljüg y aks ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

lkstcs dskljdfks duicgtdg

tktda-fc-mdrvjg

sjmgjejldtjvdicgtc.

 

EDLJAJFDF FC \C^UJLJK Ad ldpdljfdf fc scrvjljk cs ad vcakljfdf lkg ad quc ca prkfultk pucfc vkavcr d pkgcrsc cg scrvjljk (rcpdrdrsc) ludgfk sc fcslkipkgc, dsé lkik ad lkipctcgljd y ca lkipkrtdijcgtk fca ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

têlgjlk.

tktda-fc-mdrvjg

 

C\VÊVJLD Ad cstêtjld cs ad fjicgsjüg sunbctjvd quc jgfjld ca tjpk fc rcspucstd quc d ugug usudrjk tjcgc prkfultk. ^cprcscgtd ad prcecrcgljd pcrskgda fca jgfjvjfuk pkr ug fctcrijgdfk prkfultk k scrvjljk.

ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

tktda-fc-mdrvjg

 

LDAJFDF XC^LJNJFD Ldajfdf pcrljnjfd cs ad ldajfdf dtrjnujfd d ug njcg k scrvjljk ndsdfk cg icfjfds jgfjrcltds. ottps2//www.lcrcins.lk/nakm/ads-?-fjicgsjkgcs-fc-ldajfdf-

tktda-fc-mdrvjg

 

XC^ÉKFK\ FC CUKASLJÜG FC AD\ C\V^DVCMJD\ FC LDAJFDF

 

Cg têrijgks mcgcrdacs, ad ojstkrjd y cvkauljüg fca têrijgk fc ldajfdf pucfc fjvjfjrsc cg ljglk ctdpds näsjlds. ottps2//www.jsktkkas.krm/>845/84/845/84/845/84/845/84/845/84/845/84/ Dridgf U. Ecjmcgndui (4:>> >846) \jiuatägcdicgtc fcsdrrkaaü su knrd iäs jipkrtdgtc2 Vktda Tudajty Lkgtrka, cg cstc tcxtk fcscgvkavjü ca lkglcptk fc Ldajfdf y ak rcadljkgü lkik ug cacicgtk quc jgtcmrd aks K ijcinrks fc d adtkfks ciprcsd. scd, quc tkfks aks trdndbdfkrcs tjcgcg

rcspkgsdnjajfdf rcspkgsdnjaj fdf lkg caad.  

4:>5 Xojajp Lrksny 4:>5>884) FJDM^DID FC J\OJ@D]D (LDS\D Z CECLVK/ C\XJGD FC XC\LDFK) Cs ug iêtkfk mrdejlk quc rceacbd ad rcadljüg cgtrc ugd ldrdltcréstjld fc ldajfdf y aks edltkrcs quc pksjnacicgtc lkgtrjnuydg d quc cxjstd. ^cadljkgd ca

cecltk lkg sus ldusds pktcgljdacs.  

AKMJ\VJL IDGDMCICGV/ MC\VJÜG AKMÉ\VJLD @CZ AKMJ\VJL\ VC^I\ / VÊ^IJGK\ LADUC\ FC AKMÉ\VJLD

JGMAC\ Fjstrjnutjkg

Lcgtcr. Fjvjfcr. Fkl`. Fkl`nkdrf.

C\XDÔKA

Lcgtrk

fc fjstrjnuljüg. \cpdrdfkr. Iucaac. Xadtdekrid.

FJLVJKGD^Z KE AKMJ\VJL\ DGF \LI JGM. ASJ\ DGJNDA IK^D MD^LÉD