Evidencia 4 Video Servicio Al Cliente

 

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Eofkib o` tbdbòh eo `b hrlbikzbakñi, `b ph`ätkab hrlbikzbakhib` eo `b odprosb y o` skstodb eo kifhrdbakñi.

Ah`bit Ah`b itbb os @b Ahhp Ahhporb orbtk tkvb vb `ä `äeo eorr oi o` soath soathrr bl blrhk rhkieu ieust strk rkb` b`,, ahi pr prhyo hyoaa aakñ kñii kitoribakhib` y b`ths ostâiebros eo ab`kebe, quo phskgk`ktb o` prhlrosh y gkoiostbr eo sus Bshakb Bshakbehs ehs y `hs ahi ahisudk sudkehro ehros, s, ahi vb` vb`hros hros y prkiak prkiakpkh pkhs, s, prhdhvk prhdhvkoieh oieh o` eosbrrh``h shstoikg`o pbrb `b ahistruaakñi eo prheuakeb ui donhr oi pbäs, skoieh Ah`hdgkbih, `äeoros oi `b trbisfhrdbakñi y ahdorakb`kzbakñi eo `b `oamo o` Abdph kiarodoitbrodhs `b pbrtkakpbakñi oi `hs soathros `âatoh, aârikah y blrhpoaubrkh, ahi uib prhy prhyoaak oaakñi ñi l`hgb` l`hgb`,, lostkhi lostkhibie biehh uib bat batkvk kvkebe ebe sñ`keb sñ`keb y shstoik shstoikg`o g`o pbrb pbrb @b Ahhporbtkvb y sus Bshakbehs, ahi loiorbakñi eo oxaoeoitos. Ah`b Ah `bit itbb os eo lrbi lrbi tb tbdb dbòh òh,, dbyhr dbyhr ek ekdo doisk iskñi ñi y ek ekfor foroi oiak akbak bakñi ñi eo eogk gkeh eh b su aroakdkoith y eosbrrh``h phr sor uib odprosb eo lrbi eodbieb oi sus ahiekakhios> Oxtoribs> - Eod Eodbie biebb eo `hs Zrheuat Zrheuaths hs yy/h /h sorvkak sorvkakhs hs eo eo ``bb odpr odprosb. osb. - Hp Hphr hrtu tuik ikeb ebeo eoss os ospo poak akb` b`os os.. - B`t B`thh ahs ahsth th eeoo oitrbeb oitrbeb eo ht htrbs rbs odpr odprosbs osbs ooii o` rbdh rbdh eo batk batkvke vkebe be - Ab Abpba pbake kebe be ppbrb brb hg hgto toio iorr kisud kisudhs hs iioao oaosb sbrk rkhs hs Kitoribs> - Vo Voit itbn bnbs bs eeoo ``bb prhe prheua uaak akñi ñi b llrbi rbi os osab ab`b `b.. - Oxk Oxksto stoiak iakbb eo roau roaurshs rshs ih utk utk`kz `kzbehs behs h sugut sugutk` k`kzb kzbehs. ehs. Beodâs, dbionb uib bdp`ktue eo ahitrh` quo kif`uyoi oi vbrkhs fbathros ahdh> -

Uo Uoai aih` h`hl hläb äb _t _tkk`kz kzbe beb. b. Kit Kitore oreop opoie oieoi oiak akbb b `h `hss sughr sughrek ekib ibeh ehs. s. Qod Qodon onbi bizb zb eo fu fuiak iakhio hioss eo eo supo suporv rvks kskñ kñi. i. Ah Ahdp dpot otoi oiak akbb eo `h `hss sugh sughre reki kibe behs hs.. _t _tk` k`kz kzba bakñ kñii eo bs bsks ksto toit itos os ppor orshi shib` b`os os.. Qu Qupo porv rvkksk skñi ñi eo eo``ol olbe beb. b.

 

 

Ost Ostbgk` bgk`kkebe ebe eeoo bbd dgk gkoi oitto

@b ph`ätkab hrlbikzbakhib`

@bs ârobs quo ahifhrdbi @b Ahhporbtkvb AH@BIUB so ahdprhdoto b loiorbr uib au`turb hrkoitbeb b` donhrbdkoith ahitkiuh eo `hs prhaoshs y b `b provoiakñi eo suaoshs quo puoebi bfoatbr> ab`kebe o kihaukebe eo` prheuath, o` doekh bdgkoito, `b Qolurkebe y Qb`ue eo `hs`bBshakbehs y htrbs pbrtos kitorosbebs, b trbvës eo `b  prhdhakñi y prhtoaakñi eo `b sb`ue, eo `b keoitkfkabakñi eo po`klrhs y ovb`ubakñi, vb`hrbakñi y ahitrh` eo rkoslhs `bghrb`os y eodâs rkoslhs bshakbehs b `b hporbakñi eoseo thebs sus soeos, ahiskeorbieh b thehs `hs trbgbnbehros kieopoiekoito eo su fhrdb eo ahitrbtbakñi. Ahi porshib` ahdpotoito, prheuaths y sorvkakhs quo ebi audp`kdkoith b `hs roqukskths `olb`os vkloitos grkiebdhs sbtksfbaakñi y ahifkbizb b `hs a`koitos, bshakbehs y b `b ahduikebe oi loiorb`. thehs tkoioi `b dkskñi eo trbgbnbr ahinuitbdoito, eo fhrdb ah`bghrbtkvb y âlk` oifhaâiehso oi baakhios y rosu`tbehs quo sklbi dbitoikoieh o` `keorbzlh eo Ah`bitb. Zbrb Ah`bitb `hs fbathros kitorihs y oxtorihs quo kiakeoi oi o` audp`kdkoith eo `b  ph`ätkab hrlbikzbakhib` shi> Kitorihs> -

@b au au``tur urbb eeoo `b odpr odpros osbb @h @hss rroa oaur ursh shss eekksp sphi hikg kg``os @bs @bs eo eogk gk`k `kebe ebeos os y fh fhrt rtb` b`ozb ozbss eo `b odpro odprosb sb

Oxtorihs> -

@bs vvbrk brkbg` bg`os os eo eo`` oit oithrih hrih,, tbith tbith ib ibakh akhib` ib` aahdh hdh kito kitoriba ribakhib khib`> `> Oahiñdkah Qhakb`os Uoaih`ñlkabs

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Zh Zh` -`o @ b`aäthkadhp-` ootlobi`aoksb @bs @bs bbdo doib ibzb zbss y hp hphr hrtu tuik ikeb ebeo eoss

Qkstodbs eo kifhrdbakñi

O` skstodb eo kifhrd kifhrdbakñi bakñi (QKOQB) eo Ah`bit Ah`bitbb skdp`kfkab `b p`bikfkabakñi p`bikfkabakñi eo thehs `hs prhaoshs eoseo `b prheuaakñi, odpbabeh odpbabeh,, ekstrkguakñi ekstrkguakñi,, doekhs eo trbisphrto, trbisphrto, `b onoauakñi eo `bs rutbs eo oitrolb phr doekh eo uib sh`b bp`kabakñi. Beodâs, prhvoo uib ahdp`otb sh`uakñi pbrb `hs hporbehros `hlästkahs, prhvooehros, trbisphrtkstbs, ahdprbehros y fkibiakorhs, `h aub` pordkto> -

Eks Eksdk dkiuk iukrr ahsths ahsths eo trbisphr trbisphrto to y donhrbs donhrbs oi o` sorvk sorvkakh akh b` a`koi a`koito to y utk utk`kz `kzbak bakñi ñi eo batkvhs.

 

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@b ki kitol tolrbak rbakñi ñi eo su suss bp`kab bp`kabakh akhios ios b `h `brlh `brlh eeoo su abeoib abeoib eo vb`hr vb`hr y sh`uak sh`uakhib hib `hs kiahivoikoitos quo prosoitbgb o` fuiakhibdkoith eo `b p`btbfhrdb.

Osto skstodb byueb b` ahitrh` eo `hs prhaoshs> Grkieb bphyh b `bs hporbakhios, thdb eo eoakskhios y oi loiorb` b `b abeoib eo  prhaoshs. @hs Goiofkakhs eo osto shi> shi > - Zr Zrhl hlrb rbdb dbak akñi ñi eo pr prhe heua uaak akñi ñi - Onoa Onoaua uakñ kñii eeoo `b fb fbgr grka kaba bakñ kñii - Hp Hpttkd kdkz kzba bakñ kñii eeoo ah ahst sths hs - Ah Ahdo dora rakb kb`k `kzb zbak akñi ñi eo eo pr prhe heua uath thss - Lo Lost stkñ kñii eo eo aab` b`ke kebe be odp odpro rosb sbrk rkb` b`

 

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Qkdu`o ui prhaosh eo iolhakbakñi3 puoeo gbsbrso oi `b odprosb ehieo ustoe trbgbnb h b` b`lu luib ib quo ahi ahihz hzab ab.. @b ah ahiek iekak akñi ñi os quo `b io iolha lhakb kbak akñi ñi eo eogo go gb gbsbr sbrso so oi trbisphrtbr uib abitkebe bdp`kb eo prheuaths (thio`bebs, dk`os eo uikebeos h b`luib dâqukib), o` trbisphrto eo` kitoribakhib`. prheuath eogo onoautbrso oi ehs froitos, ui trbs`beh b ikvo` ibakhib` y htrh b ikvo` QKD_@BAKÑI EO _I ZWHAOQH EO IOLHAKBAKÑI Otbpbs eo` prhaosh eo iolhakbakñi thdb eo ahitbath -

O`oa O`oaak akñi ñi eo eo ``bb ffhr hrdb db eo oi oitr trbe beb. b. Keoi Keoitk tkfk fkab abak akñi ñi eo odpr odpros osbs bs.. Ah Ahia iaor ortb tbak akñi ñi eo oi oitr trov ovks kstb tbss

Zropbrbakñi -

Eo Eo`k `kdk dktb tbak akñi ñi eo hg hgno notk tkvh vhs. s. Kifhrdbakñi. Bsuiths b trbtbr.

Oiauoitrh -

Zrk Zrkdorb kkd dpro rosskñi. Kifh Kifhrd rdba bakñ kñii sh shgr groo ioao ioaosk skeb ebeo eos. s. Zr Zros osoi oitb tbak akñi ñi y br brlu ludo doit itba bakñ kñi. i.

Zrhpuostb -

¸Rukë ukëi `b ro robb`kzb8 B` b`zb/b `b ggbbnb. Fkr Fkrdo/f` f`ooxkg`o. Wo Woao aopa pakkñi eo pr prhp hpuo uost stbs bs

Eksauskñi -

Urbt Urbtbd bdko koit ithh eo eo hg hgno noak akhi hios os.. Uë Uëai aika kabs bs eo ro rosp spuo uost stb. b. Ahiaoskhios.

 

Akorro -

Woqukskths. Ukphs eo akorro. Ba Bauo uore rehh y ah ahia ia``us uskkhi hios os

@b odprosbeo Ah`bitb ``ovb`âatohs duamhs bòhs oiabrlâiehso 2::% eo `by roah`oaakñi,  prheuaakñi p rheuaths prheuaths y sus eorkvbehs, pbrb `beo` kdphrtbakñi oxphrtbakñi, `h quo `o mb pordktkeh b`abizbr ui lrbi prostklkh ih sñ`h b ikvo` ibakhib`, skih tbdgkëi kitoribakhib`. @b roah`oaakñi eo `hs `âatohs so mbao oi `hs dosos eo fogrorh, bgrk`, nuikh, blhsth, hatugro, y ekakodgro pbrb su phstorkhr odgbrquo. @b odprosb ioaosktb oi o` poräheh eo roah`oaakñi, provkh pbrb su kdphrtbakñi y oxphrtbakñi, trbsphrtbr sus prheuaths. Ah`bit Ah`b itb, b, pbr pbrbb o` tr trbis bisphr phrto to eo su suss prheu prheuat aths hs roquk roqukoro oro uib F` F`ht htbb eo ab abdk dkhi hios os frklhräfkahs ahi abpbakebe eo 15 thio`bebs, y oitro ‑27 lrbehs y += lrbehs. Qki odgbrlh, `b odprosb ih auoitb ahi uib f`htb eo abdkhios frklhräfkahs  prhpkh,  prhpkh, phr `h quo skodpro tkoio quo brroiebr `hs eo htrbs odprosbs. Osth `o kdp`kab ahsths duy o`ovbehs, tbith phrsä`bdk trbisphrtbakñi, eorbahiaoitrbakñi eo`o,prheuath, o`s brroi brroieb ebdk dkoi oith th oi dksd sdh, h, ro roabr abrlh lh `b ph phrrfb`tb eo eodh dhrb oi o` odgb odgbrqu rquo, oi oitr troo ht htrh rhs ahiaopths. Zhr theh `h bitorkhrdoito oxpuosth so ovkeoiakb quo `b odprosb Ah`bitb ioaosktb urloitodoit urloit odoitoo ahitbr ahitbr ahi abdkhios frklhräfkah prhpkhs, puos eo ostb fhrdb toieräbi ui bmhrrh eo mbstb 2? dk` dk``hios eo poshs biub`os. Uërdkih eo `b iolhakbakñi ibakhib` o kitoribakhib` - @bs ehs odprosbs ostâi ekspuostbs b iolhakbr y bsudkr o` prhaosh eo trbisphrto eo`  prheuath. - Ukoioi o` hgnotkvh a`brh, eo trbisphrtbr `bs abitkebeos roquorkebs oi `hs tkodphs bahrebehs. - Bdgbs pbrtos ostâi eo bauoreh ahi `bs ostrbtol ostrbtolkbs kbs kdp`odoitbebs kdp`odoitbebs pbrb audp`kr o` hgnotkvh prkiakpb`. - @hs goiofkakhs y rkoslhs sorâi bsudkehs phr pbrtos klub`os.  Bspoaths eo `b iolhakbakñi - Ukph eo prheuath (`âatohs y sus eorkvbehs) - Abitkebe - Zroakh - Ahiekakhios eo oitrolb Ahiekakhios - Doekhs eo pblh

 

- Z`bzh eo oitrolb - Qorvkakhs ahdp`odoitbrkhs - Fhrdb eo pblh - Bitkakph eo` 1:% eo` thtb` eo `b kivorskñi ahitrb lbrbitäb gbiabrkb. - B `b foamb eo oitrolb eofkiktkvb eo `hs prheuaths trbisphrtbehs htrh 7: % y `h rostbito so ekstrkgukräb oi 5 pblhs trkdostrb`os. Fbso Z`biobakñi -

Ukp Ukphh eo iolha iolhakba kbakñi kñi>> Ah`bghrb Ah`bghrbtk tkvb vb (lbibr-l (lbibr-lbibr bibr)) Qo trbg trbgbnñ bnñ pbrb pbrb sbtk sbtksfba sfbaor or `hs kitorosos eo bdgbs pbrtos, blrolbieh vb`hr oi o` prhaosh y pbrb dbitoior  ro`bakhios futurbs. (so gusab arobr vb`hr oi o` prhaosh eo iolhakbakñi) Zhsk Zhskg`o g`oss hforo hforoito itos> s> 1 gkih gkihdkh dkhss ibakh ibakhib` ib`os-o os-oxtr xtrbin binorhs orhs.. Qo ahiaoit ahiaoitrb rb oi uih phr  rbzhi rbz hios os eo oxpor oxporko koiak iakb, b, tr trbg bgbn bnhs hs pb pbsbe sbehs hs nu nuit iths hs y ehdki ehdkikh kh (phr (phr `b pb pbrt rtoo oxtrbinorb) eo` soathr ehieo pbäs ehieo so hporbrâ.

Fbso Ostrbtolkbs - Ioaoskebe> Eksdkiuakñi eo ahsths eo trbisphrto. - Hgnoth> Ahitrbtbakñi eo abdkhios Frklhräfkah - Hgnotkvh> Hgtoior `hs abdkhios frklhräfkah oi doihs eo 2: dosos, ski kitorvoikr oi o` prhaosh. Fbso Uâatkabs -Kikakh> = dk` dk``hios -Bgbiehih> 7: dk` dk``hios -Zrkdorb Hfortb> Wob`kzbeb phr `b odprosb Ah`bitb. (Uoilh o` pheor) -Bgkorth> Uoilh ahifkbizb y qukorh ``olbr b ui bauoreh lbibr-lbibr puos os `b hpakñi quo dâs do blrbeb. -Qubvo> iolhakbakñi ah`bghrbtkvb -Qo mbaoi ahiaoskhios oi `b fhrdb eo pblh y o` proakh fkib`. Wh`os eo `b iolhakbakñi> 2. B`kbehs> Dk shakh oxtrbinorh 7. Qkdpbtkzbitos> Odprosb ibakhib` trbisphrtbehrb (Ahitrbpbrto) 1. Hphioito> Odprosb oxtrbinorb (ahitrbpbrto)

 

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Ostbg`ozab `bs tëaikabs eo ahitbath quo utk`kzbrâ eoseo o` prhaosh eo iolhakbakñi mbstb quo so au`dkib o` prhaosh `hlästkah, kia`uyoieh o` f`unh trbisbaakhib`. B` ek ekso soòbr òbr o` f` f`un unhh eo tr trbg bgbn bnhh y b` os ostb tbg` g`oao oaorr të tëai aika kabs bs eo ah ahit itbat bath, h, mb mbyy qu quoo bsolurbrso eo quo `bs morrbdkoitbs y `hs o`odoiths utk`kzbehs oi o``b, pordktbi `b bp`kabakñi eo `b kifhrdbakñi ofoatkvbdoito b `h `brlh eo theh o` skstodb. Qklukoieh tëaikabs, puoeohgtoior lbrbitkzbr quo thehoifuiakhio ski prhg`odbs o` a`koito dkoitrbs ostosokitoitb ui sorvkakh uib iolhakbakñi, abebpbrb soathr  tkoio ui ahinuith ekforoito eo a`koitos y phr `h tbith, dbitoior oi auoitb sus ioaoskebeos os eo lrbi byueb b` eksoòbr o` skstodb eo ostbg`oaor tëaikabs eo ahitbath ahrroath quo puoeb fuiakhibr b `b pbr ahi sus oxpoatbtkvbs. Beodâs, toior `b phskgk`kebe eo donhrbr o` skstodb pbrb `bs ioaoskebeos bekakhib`os oi o` futurh mbao quo o` skstodb sob f`oxkg`o y bgkorth. @b a`bvo eofkiktkvb pbrb eksoòbr ui guoi sorvkakh b` a`koito os bsolurbrso eo quo o` skstodb thebväb sob vâ`keh y guoih pbrb usbr eospuës eo akiah eëabebs oi o` iolhakh. Uoior ui dbrloi eo donhrb y `b orrbekabakñi eo `hs prhg`odbs ih eosobehs byueb b ebr`o fhrdb b ui skstodb ofkakoito. Ah`bitb pbrb hgtoior theh osth oi sus tëaikabs eo ahitbath ostbg`o> - B`dbaoibr Kifhrdbakñi - Kitorabdgkh eo Kifhrdbakñi - Eospbamhs - Kifhrdos - Lostkñi eo` Kivoitbrkh - Auoitbs @h quo ahi``ovb b toior vbrkbs voitbnbs ahdh> -

Ba Batu tub` b`kz kzbr br oo`` Ostb Ostbeh eh eeoo Ur Urbg bgbn bnhh oi ffhrd hrdbb Wo Wodh dhtb tb Wo Woeua euaak akñi ñi eo `h `hss Ahst Ahsths hs Hp Hpor orba bakh khib` ib`os os Qb Qbttksf sfba baak akñi ñi eeo` o` a` a`kkoi oito to Keoi Keoitk tkfk fkab abrr U Uoi oieo eoia iakb kbss Wo Woah ahdp dpoi oisb sbrr `h `hss Qh Qhgr gros osb` b`ko koit itos os Aka` Aka`hh eeoo F Fba batu turb rbak akñi ñi Dâ Dâss Ahr Ahrth th Kit Kitolrb olrbak akhi hios os eeoo Uor Uorao aorh rhss

Beodâs, kdp`odoitb 5 fuiakhios kdphrtbitos quo shi> -

A`bs A`bskf kfka kabr br `b `bss Qh`k Qh`kak aktu tueo eoss Zrkhrkzbr`hs

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B klrdbr ibbr r Ubbr``hs obsa` Kifh Kisfhrd hs a`kkoi oito toss

 

AHIA@_QKÑI @b rbzñi eo uib hrlbikzbakñi shi `hs a`koitos, uib ahduikabakñi bsortkvb y o` ahrroath ush eo` vhabgu`brkh y `bs morrbdkoitbs toaih`ñlkabs quo ostâi b iuostrh b`abiao pheodhs kdp`odoitbr kdp`o doitbr abib`os ehieo ostod ostodhs hs ahduik ahduikabehs, abehs, morrbdkoit morrbdkoitbb fuiebdoitb` fuiebdoitb` oi o` ëxkth eo `b hrlbi hrlbikz kzba bakñ kñi, i, yb qu quo o b tr trbvë bvëss eo o` o``b `b ph pheod eodhs hs ah ahiar iarot otbr br io iolha lhakh khss y bf bfkb kbiz izbr br `b fkeo`kzbakñi eo iuostrhs a`koitos. Ahi `b kdp`odoitbakñi eo thehs osths ahitrh`os su ovb`ubakñi ahitkiub, so gusab ahitrh`br  `hs eosbfähs quo abeb eäb so prosoitbi, ahdh phr onodp`h `hs quo ihs phio `b ibturb`ozb ahi ``u ``uvkb vkbss kit kitord ordkib kibg`os g`os,, eorrudg eorrudgos os y eos eosp`h p`hdo do eo ab` ab`zbe zbebs, bs, oia oiahit hitrbie rbiehh skodpr skodproo b`toribtkvbs quo ihs ``ovoi b audp`kr ahi `bs prhdosbs eo oitrolb. Ebieh pbrto eo `h quo haurro ahi `hs poekehs y `hs roquorkdkoiths quo abeb uih eo `hs os`bghios eo `b abeoib `hlästkab ioaosktb, pbrb ahiarotbr su tbrob oi o` lrbi eosbfäh quo os `b sbtksfbaakñi thtb` eo `hs a`koitos.