Actividad del proyecto 4 Evidencia 4: Saying what your role is
Integrantes Julieth Edith Camacho Padilla Rubi Yahannah Mercado Castro Sandra Julieth Sepúlveda Betancourt Stephania del Carmen Marrugo Zabaleta
Ficha: 228253
Instructor Nancy Carrillo Mora
Servicio Nacional de Aprendizaje-SENA Centro de Formación Servicios Financieros Distribución Física Internacional Bogotá, 20 junio 2021
Complaint
Hey Esteban, we are having issues with 3 of our 5 machines. We need you to call the Service Provider for them to run some maintenance on our machines.
Stages 01 Contact the unsatisfied
-Supplier : Good morning, how can I help you? -Esteban: Good morning, may I please speak with the head or area in charge -Esteban: Good of machine maintenance? -Supplier: Yes, -Supplier: Yes, if this is him, who am I talking to?
02 Introduction
-Esteban: Hello, very much pleasure Esteban, complaints assistant of the company MCS CIA LTDA I am having problems with three of our five machines and I need to perform maintenance on them.
03 Questions What’s the meter?
Very good sir, thanks for taking my call, now I would like to ask you some questions about the machines so that I can get in touch with the supplier. -Yes of course go ahead. How long have you had the machines? -We have had the machines for 6 months. What kind of problem do the machines present? -technical faults, as in the engine. What type of machinery do you have? -we have construction machinery.
04 Ask for details details
Supplier
Very good sir, in that case I will wil l ask you for some more specifics information. May I have your phone e-mail, please? Your address or specific time to call you back
Tomorrow will work for me, with pleasure, so I will be more sure and confident of the solution, my email is
[email protected]
Perfect tomorrow I will be contacting you, I already have your data with specification and solve the maintenance of the machines.
Supplier ° Good morning sir, I am the provider, she called you to inform you that
your problem has been resolved. Please let us know if there is anything else we can do for you. - Thank you for solving the problem, and at the moment I do not have any other problem, thank you that good service.
05 Contact the direct responsible responsible -Esteban: Good -Esteban: Good morning Mr. Henry -Henry: Hello -Henry: Hello Esteban, they told me that the issue of the 3 machines has been solved, which they had to do maintenance on them. Correct?
-Esteban: Yes, -Esteban: Yes, sir, I came precisely to inform you of this news. The machines would be ready for another week. -Henry: Perfect, -Henry: Perfect, I will comment it to the production manager and bring him up to date, so that there is no delay in production. pro duction. -Esteban: Very -Esteban: Very well, I will send an email to the provider, so that they can send me the respective invoice and make the corresponding payment for the service. -Henry: Thank -Henry: Thank you very much Esteban for your help. Any other news you can tell me, okay? -Esteban:: Yes, sir, see you later. -Esteban
06 Follow up up
-Esteban: Esteban: Hello, Hello, Mr. supplier, this is Esteban Rodríguez again. I call you to ask if you received my mail and thus anticipate the payment of the service since there was a solution before the estimated date. -Supplier: Supplier: - Oh yes thank you! I received it, the cancellation will be made today. I take this opportunity to ask you and find out how satisfied am I with our service? -Esteban: It was excellent, since so far the machines have worked properly. -Supplier: Supplier: Perfect, Perfect, have a nice day. -Esteban: Likewise. -Esteban: Likewise.
