Evidencia 4 Saying What Your Role Is

 

 Actividad del proyecto 4 Evidencia 4: Saying what your role is

Integrantes Julieth Edith Camacho Padilla Rubi Yahannah Mercado Castro Sandra Julieth Sepúlveda Betancourt Stephania del Carmen Marrugo Zabaleta

Ficha: 228253

Instructor Nancy Carrillo Mora

Servicio Nacional de Aprendizaje-SENA Centro de Formación Servicios Financieros Distribución Física Internacional Bogotá, 20 junio 2021

 

  Complaint

Hey Esteban, we are having issues with 3 of our 5 machines. We need you to call the Service Provider for them to run some maintenance on our machines.

Stages 01 Contact the unsatisfied

-Supplier : Good morning, how can I help you? -Esteban: Good morning, may I please speak with the head or area in charge -Esteban: Good of machine maintenance? -Supplier: Yes, -Supplier:  Yes, if this is him, who am I talking to?

02 Introduction

-Esteban: Hello, very much pleasure Esteban, complaints assistant of the company MCS CIA LTDA I am having problems with three of our five machines and I need to perform maintenance on them.

 

  03 Questions What’s the meter? 

Very good sir, thanks for taking my call, now I would like to ask you some questions about the machines so that I can get in touch with the supplier. -Yes of course go ahead. How long have you had the machines? -We have had the machines for 6 months. What kind of problem do the machines present?   -technical faults, as in the engine. What type of machinery do you have? -we have construction machinery.

04 Ask for details  details 

Supplier

Very good sir, in that case I will wil l ask you for some more specifics information. May I have your phone e-mail, please?  Your address or specific time to call you back

 

 

Tomorrow will work for me, with pleasure, so I will be more sure and confident of the solution, my email is [email protected]

Perfect tomorrow I will be contacting you, I already have your data with specification and solve the maintenance of the machines.

Supplier   ° Good morning sir, I am the provider, she called you to inform you that

your problem has been resolved. Please let us know if there is anything else we can do for you. - Thank you for solving the problem, and at the moment I do not have any other problem, thank you that good service.

05 Contact the direct responsible   responsible -Esteban: Good -Esteban:  Good morning Mr. Henry -Henry: Hello -Henry:  Hello Esteban, they told me that the issue of the 3 machines has been solved, which they had to do maintenance on them. Correct?

 

-Esteban: Yes, -Esteban:  Yes, sir, I came precisely to inform you of this news. The machines would be ready for another week. -Henry: Perfect, -Henry:  Perfect, I will comment it to the production manager and bring him up to date, so that there is no delay in production. pro duction. -Esteban: Very -Esteban:  Very well, I will send an email to the provider, so that they can send me the respective invoice and make the corresponding payment for the service. -Henry: Thank -Henry:  Thank you very much Esteban for your help. Any other news you can tell me, okay? -Esteban:: Yes, sir, see you later. -Esteban

06 Follow up  up 

-Esteban: Esteban: Hello,  Hello, Mr. supplier, this is Esteban Rodríguez again. I call you to ask if you received my mail and thus anticipate the payment of the service since there was a solution before the estimated date. -Supplier: Supplier:  - Oh yes thank you! I received it, the cancellation will be made today. I take this opportunity to ask you and find out how satisfied am I with our service? -Esteban: It was excellent, since so far the machines have worked properly. -Supplier: Supplier: Perfect,  Perfect, have a nice day. -Esteban: Likewise. -Esteban:  Likewise.