Evidencia 2 Infografía o Presentación Índices de Gestión de Servicio

 

@jtvih`h hl @prlkhiz`ol 08 Lvihlkji` 6? Ikgamr`` a prlslk`jiúk –Äkhijls hl mlstúk hl slrvijia—

Asj`r O`vilr Múdlz Garimu` Xljkacamä` lk Mlstúk Camästj` Gijb`? 60>8=20

Zlrmia Glrk`kha @jlc`s @kmuca Iksrujar Xéjkija  

G`sl hl Loljujiúk ZLK@ ‚ 6>60

 

LD^VLZ@ HL ZLVWIJIA

Ikhij`harls hl mlstúk IKHIJ@HAV

Lk Grlslkius Dlhij`c J`rl tlkldas jada prapúsita gukh`dlkt`c dloar`r c` vih` hl cas p`jilktls jak Lkglrdlh`h Vlk`c Jrúkij` ‚LVJ-, agrljiékhacl uk slrvijia iktlmr`c, j`r`jtlriz`ha par c` dàs `ct` tljkacamä` p`r` lc tr`t`dilkta hl hiàcisis y lc `jadp`ð`dilkta  plrd`klktl hl uk lquipa bud`ka lsplji`ciz`ha,  praglsiak`c, jàciha jàcih a y jadpradltiha jak su s`cuh.

@tlkjiúk `c usu`ria

Zlrvijia

J`cih`h

Z`tisg`jjiúk

AFOLXIWA Jaktrac`r lc kivlc hl slrvijia prlst`ha  par kulstras jac`far`harls lk ju`kta ju`kta ` jaksuct`s, sumlrlkji`s, qulo`s y rljc`d`jiakls.

DLHIAZ • • •

Fuzúk sumlrlkji`s y rljc`d`jiakls Cäkl` tlclgúkij` ^`mik` wlf

C` prlst`jiúk hl slrvijia ls lc lkgaqul  pridarhi`c hl hl kulstr` pacä pacätij` tij` par lkhl hlfldas hl pramr`d`r, vlrigij`r, `oust`r y jaktrac`r.

^ramr`d`jiúk hl jit`s ^`mik` wlf Cäkl` tlclgúkij` LV^ plrditl pramr`d`r, jaktrac`r y rlgarduc`r  ]DZ ‚ LV^ jaktrac`r tildpas hl  prlst`jiúk hl slrvijia slrvijia

C` j`cih`h lk lc slrvijia hl hiàcisis y

]DZ ‚ LV^

bldahiàcisis sl qul lkgaj` ` c` dloar j`cih`h hl vih` pahldas frikh`r ` kulstras p`jilktls par lkhl ls hl vit`c idpart`kji` su jaktrac Jakgardl ` kulstr` r`zúk hl slr c` ju`c ls frikh`r uk` dloar j`cih`h hl vih` ` kulstras p`jilktls y ` sus g`dici`s, kas ikjcuyl uk` jakst`ktl rltra`cidlkt`jiúk rltra`cidlkt`jiúk lk pra hl c` dloar` hl kulstras slrvijias.

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Bistari`c Zt`tus hlcdlhija p`jilktl  Kudlra hl jaktracls ^ramrlsa

Lkjulst`s hl s`tisg`jjiúk Gihlcih`h (rltlkjiúk hl  p`jilktls. ^`jilktls kulvas

 

LD^VLZ@ HL ZLVWIJIA

Xipas hl ikhij`harls hl mlstúk @VL@Z

@tlkjiúk `c usu`ria

IKHIJ@HAV

GAVD\C@

JAKXVAC HL @XLKJIAK

W`car 4 j`ktih`h `tlkhih` / j`ktih`h hl rlqulridilkta *0>>

J@CIH@H HL @XLKJIAK

W`car4 j`ktih`h `tlkhih`/ j`ktih`h

DLHIAZ •

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Fuzúk sumlrlkji`s y rljc`d`jiakls Cäkl` tlclgúkij` ^`mik` wlf

rlsulct`*0>> JAKXVAC HL JIX@Z A JAKZ\CX@Z

W`car 4 jit`s a jaksuct`s `simk`h`s / jit`s  pramr`d`h`s*0>>  pramr`d`h`s*0>>

^ramr`d`jiúk hl jit`s ^`mik` wlf Cäkl` tlclgúkij` LV^ plrditl pramr`d`r, jaktrac`r y rlgarduc`r  ]DZ ‚ LV^ jaktrac`r tildpas hl prlst`jiúk hl slrvijia • •

Zlrvijia

J`cih`h

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JAKXVAC HL J\D^CIDILKXA LK ZLVWIJIA

^VAMVLZA A DLOAV@ HLC ^@JILKXL

GIHLCIH@H

W`car 4 # prlst`jiak hl jaksuct` / # jit`s  pramr`d`h`s *0>> *0>>

W`car 4 jaktracls pramr`d`has/jaktracls rlqulrihas*0>>

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]DZ ‚ LV^ Bistari`c dlhija Zt`tus hlc p`jilktl  Kudlra hl jaktracls jaktracls ^ramrlsa • •

W`car 4 # p`jilktls lk slrvijia / # hl  p`jilktls g`ccljihas g`ccljihas W`car4 kudlra hl p`jilktls/ rltiras*0>>

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Z`tisg`jjiúk

^@JILKXLZ VLGLVIHAZ

W`car4 # p`jilktls rlglrihas/#p`jilktls kulvas*0>>

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Lkjulst`s hl s`tisg`jjiúk Gihlcih`h (rltlkjiúk hl  p`jilktls. ^`jilktls kulvas ^`jilktls kulvas rlglrihas

 

LD^VLZ@ HL XV@KZ^AVXL

Ikhij`harls hl mlstúk IKHIJ@HAV

AFOLXIWA

DLHIAZ •

@tlkjiúk `c usu`ria

Jaktrac`r lc kivlc hl slrvijia prlst`ha par kulstras jac`far`harls lk ju`kta ` jaksuct`s, judpcidilkta, j`cih`h, sumlrlkji`s, qulo`s y rljc`d`jiakls.

Zadas uk` jadp`ðä` hl aplr`jiúk camästij` jilk par jilkta

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Fuzúk sumlrlkji`s y rljc`d`jiakls Cäkl` tlclgúkij` ^`mik` wlf LV^ jaksimk`jiúk hl h`tas y dlhijiúk hl rlsuct`has.

Lktrlm` jakgardls ^`mik` wlf Cäkl` tlclgúkij` LV^ plrditl pramr`d`r, jaktrac`r y rlgarduc`r  ]DZ ‚ LV^ jaktrac`r tildpas hl  prlst`jiúk hl slrvijia M^Z r`strla s`tlcit`c

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jacadfi`k`, gukh`h` lk hijildfrl hl 099< jak lc prapúsita hl hislð`r y paklr lk d`rjb` lsquld`s plrsak`ciz`has lk  prahujtas p`r` lc juih`ha hl c` s`cuh. Jakt`das jak uk `cta mr`ha hl lsplji`ciz`jiúk lk cas prajlsas hl ldp`qul, `cd`jlk`ol y histrifujiúk, lc c`s `dfilktl jarrljta p`r`jrl`kha d`ktlklr jakhijiakls rlqulrih`s hl iktlmrih`h, tldplr`tur` y tildpa hur`ktl c` ÿctid` dicc`, jakvirtiékhakas lk uk aplr`har camästija lxtr`arhik`ri`dlktl  fulka lk ca qul b`jldas? Xr`kspart`r vih`.

Zlrvijia

C` j`cih`h lk c` prlst`jiúk hl slrvijia y lc judpcidilkta hl cas cl`h tidl ls lc lkgaqul  pridarhi`c hl kulstr` pacätij` pacätij` par lkhl hlfldas hl pramr`d`r, vlrigij`r, `oust`r y jaktrac`r.

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Judpcidil kta

Z`tisg`jjiúk

Zilkha uk` ldprls` jak uk lkgaqul lspljigija lk lc tr`kspartl hl dlhij`dlktas ka saca hlfldas jakslmuir c` dloar j`cih`h lk lc disda p`r` cclm`r jak c` dlrj`kjä` lk aptid`s jakhijiakls sika t`dfiék tlkldas c` rlspaks`ficih`h hl slr lgljtivas lk lc judpcidilkta hl c`s disd`s par lkhl tlkldas v`rias détahas idpcldlkt`has  p`r` pahlr jaktrac`r, jaktrac`r, lv`cu`r y jarrlmir kulstr`s rut`s jak lc gik hl judpcir jak lc cl`h tidl lst`fcljiha. Y` qul tr`f`o`das lk pra hl suplr`r c`s lxpljt`tiv`s hl kulstras jcilktls, hlfldas hl lv`cu`r cas slrvijias prlst`has par lkhl tlkldas ikhij`harls qul kas plrditlk dlhir rlsuct`has y lv`cu`r c`s lstr`tlmi`s ` slmuir.

]DZ ‚ LV^ ^ramr`d`jiúk hl lktrlm`s, lstipuc`jiúk hl tildpas. • • •

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V`hiagrljulkji` M^Z r`strla s`tlcit`c ^`mik` wlf prulf`s hl lktrlm`

Lkjulst`s hl s`tisg`jjiúk Gihlcih`h (rltlkjiúk hl jcilktls. Jcilktls kulvas

 

LD^VLZ@ HL XV@KZ^AVXL

Xipas hl Ikhij`harls I khij`harls hl mlstúk @VL@

IKHIJ@HAV JAKXVAC HL @XLKJIAK

@tlkjiúk `c usu`ria

GAVD\C@

DLHIAZ •

W`car 4 j`ktih`h `tlkhih` / j`ktih`h hl rlqulridilkta *0>>

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J@CIH@H HL @XLKJIAK

JAKXVAC HL JIX@Z A JAKZ\CX@Z

W`car4 j`ktih`h `tlkhih`/ j`ktih`h rlsulct`*0>>

Fuzúk sumlrlkji`s y rljc`d`jiakls Cäkl` tlclgúkij` ^`mik` wlf LV^ jaksimk`jiúk hl h`tas y dlhijiúk hl rlsuct`has.

Lktrlm` jakgardls ^`mik` wlf Cäkl` tlclgúkij` LV^ plrditl pramr`d`r, jaktrac`r y rlgarduc`r  ]DZ ‚ LV^ jaktrac`r tildpas hl  prlst`jiúk hl slrvijia M^Z r`strla s`tlcit`c

W`car 4 jit`s a jaksuct`s `simk`h`s / jit`s  pramr`d`h`s*0>>

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Zlrvijia JAKXVAC HL J\D^CIDILKXA LK ZLVWIJIA

W`car 4 # prlst`jiak hl jaksuct` / # jit`s  pramr`d`h`s *0>> *0>>

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VL^AVXL LKXVLM@Z

]DZ ‚ LV^

W`car 4 # hl lktrm`s / # hl pramr`d`h`s*0>>

^ramr`d`jiúk hl lktrlm`s, lstipuc`jiúk hl tildpas.

Judpcidilkt a

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J\D^CIDILKXA

GIHLCIH@H

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W`car 4 # hl lktrlm`s / # hl rlqulridilktas*0>>

W`car4 kudlra hl p`jilktls/ rltiras*0>>

 

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Z`tisg`jjiúk

JCILKXLZ K\LWAZ

W`car4 # jcilktls rlglrihas/# jcilktls kulvas*0>>

V`hiagrljulkji` M^Z r`strla s`tlcit`c ^`mik` wlf prulf`s hl lktrlm`

Lkjulst`s hl s`tisg`jjiúk Gihlcih`h (rltlkjiúk hl jcilktls. Jcilktls kulvas