Ethics For Individual Motivation

 

ETHICS FOR INDIVIDUAL MOTIVATION

UNDER GUIDENCE OF Mrs. Preeti Shrivastava PRESENTED BY ±  Anwesha Prasad Aman Jain Ankita Singh

 

ETHICS «««.

Be sure, you are right ,than go ahead «

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ETHICS «««. 

Dictionary meaning ±  ± ³System of moral principals, rules and conducts.´

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The origin of this word is from ETHOS which mean µCharacter¶.

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Ethics is defined as a ability to distinguish between right and wrong and to act accordingly.

 

From where the ethics come 

Religion

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Environment Parents and Teachers

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FAMILY INFLUENCE INDIVIDUAL ETHICS 

While

your parents can¶t dictate your  morality, they are typically the first to voice and demonstrate ethical boundaries for you. Most parents consider it one of their critical jobs to instill a strong sense of right and wrong in their children. When parents tell their  children that stealing is wrong, they are building a foundation for their child¶s personal ethics. How parents behave has a strong impact as well.

 

Religious Beliefs Impact Personal Ethics

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Religious beliefs have a unique impact on personal ethics. In general, religion allows people to accept an established set of moral rules. By following these spiritual laws, people feel they are behaving beh aving ethically. Religion often promises rewards in the afterlife as motivation for  following the ³rules´. Interestingly, Interestingly, religion can inspire all kinds of acts, including violence.

 

Culture Affects Ethical Norms

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Culture can dictate the ethical norms that people are used to and come to expect. The culture cu lture you live in may impact your ethical code more than you even realize, simply because it surrounds you. The customs and traditions of the society you inhabit become ingrained in your psyche, and the ethics of the group are generally acceptted.. acceptted

 

Experience Can Shift Your Ethics

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The events that happen in your  life can also impact your ethics. Emotion and personal understanding may cause a powerful shift in beliefs. For  example, many people claim to be against the death penalty. However, if a loved one is murdered, they may find themselves feeling differently when looking into the eyes of  the person responsible.

 

Internal Reflection

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Personal ethics are also developed by our feelings. When we do something that is against our moral code, we feel  bad, guilty or  ashamed. Likewise, Likewise, when we do something that fits into our ethical idea of ³right´ we feel  good, proud or happy. This causes a sort of  immediate feedback for creating our  moral standards and making ethical decisions.. decisions

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 1 Invite team members to devise team mascot, name, colours etc and so give them a feeling of  belonging and ownership of the decisiondecisionmaking process

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 2 Ensure contact centre procedures and processes are accurately documented, so that your staff  know exactly what you expect of them

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 3 Encourage team members to praise others within team forums so that you create a ³success circle´ within your operation

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 4 Provide regular, visible personal performance coaching with positive, targeted feedback and tactile support

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 5 Communicate the purpose or ³strategic intent´ behind the contact centre and the operation on which your staff work, to allow them to align their goals with the organisation¶s goals

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 6 Hold regular theme days ( ³Red days´, ³Hawaiian days etc)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 7 Launch a job rotation programme

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 8 Admit your mistakes

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 9 Communicate your expectations, making them clear, quantifiable and timeframed

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 10 Give regular updates on how the operation is contributing to the overall business

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 11 Involve team members in conducting contact centre tours for other parts of the business and for external visitors

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 12 Clearly communicate opportunities and requirements for growth and advancement

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 13 Implement a communications strategy for  effective communication upwards and downwards through the contact centre

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 14 Define team values and display them on your  operation

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 15 Have a motivational ³thought for the day´ displayed on your operation

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 16 Provide regular feedback (in the moment) and encourage feedback from your team members

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 17 Encourage your teams to be self  self---managing managing (monitoring, reporting, targets, rostering etc)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 18 Get to know your people and what motivates them

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 19 Listen to ideas, thoughts and opinions put forward by your team members. If you act on any, make sure that credit is given publicly and any successes celebrated in team meetings

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 20 Establish an operational ³Hall of Fame´

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 21 Reinforce team values through all coaching and training

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 22 Encourage personal goal setting in line with business goals

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 23 Position feedback as supporting individual and team success

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 24 Delegate tasks and activities to other team members

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 25 Reward consistent performers as well as ³one³oneoffs´ and ³big wins´

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 26 Provide new and struggling team members with their own ³best friend´: an experienced buddy to support their development and performance

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 27 Encourage selfself  --monitoring monitoring

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 28 Encourage all team members to become cultural ³gatekeepers´, assuming responsibility for  ³living´ team values

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 29 Lead from the front (don¶t expect others to do something you wouldn¶t do yourself)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 30 Lead by example

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 31 Check to ensure your team members clearly understand your expectations

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 32 Conduct regular ³climate´ surveys on your  operation

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 33 Honour your comm co mmitments itments

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 34 Encourage team members to act as internal consultants

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 35 Encourage team members to selfself  --appraise appraise their  own performance

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 36 Develop an internal improvement scheme to encourage initiative and creativity

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 37 Develop an awareness of o f your preferred management style, and have the flexibility to adopt others when appropriate

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 38 Hold cultural days (national dress, food, music etc), especially if you have a diverse, multimultinational workforce

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 39 Encourage sponsorship and involvement in external causes and projects

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 40 Provide regular team meetings with rotating chair and encourage input into the agenda

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 41 Provide a vision and paint ³The Big Picture´

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 42 Manage by walking around (don¶t manage remotely)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 43 Set high standards and always expect the best from your people

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 44 Encourage team members to share special interests (hobbies, sports etc)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 45 Encourage, facilitate and attend regular team activities (social evenings etc)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 46 Utilise games as a means of energising and developing your teams

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 47 Establish work teams (provides friendly, healthy competition)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 48 Conduct targettarget-based -based competitions

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 49 Adopt a team approach to encourage creative problem---solving problem solving

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 50 Involve team members in decisions that will affect them

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 51 Provide new staff with a list of facilities and amenities in the immediate area (e.g. doctors, shops, banks, food stores etc)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 52 Include regular personal ³check³check  --ins´ ins´ during team meetings

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 53 Provide opportunities for self self  - improvement and selfself  --direction direction

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 54 Provide hourly target updates (bulls(bulls--eye eye and arrow)

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 55 Don¶t overover  -supervise -supervise

 

Motivation for achievement 

Idea number 56 Provide weekly or monthly team awards which reward individual performance as well as conduct, upholding values and teamwork 

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 57 K  eep eep

your promises pro mises

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 58 Undertake career development planning for  high---performing high performing individuals

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 59 Make performance incentives

 

ETHICS FOR INDIVIDUAL MOTIVATION 

Idea number 60 Don¶t let your motivational programm prog rammee b become ecome boring: rotate the incentive elements regularly

 

THANK YOU