Error Messages
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Error Messages This section lists all the error and warning messages that you are likely to encounter. Error messages are listed in numerical order by the error number.
CADWorxError Number 1001 Insufficient memory for the required number of element arrays. CADWorx cannot transfer a problem this large to/from CAESAR II. Try breaking the job into smaller portions for transferring. Technical Support
CADWorx Error Number 1002 Insufficient memory for the required number of auxiliary arrays. CADWorx cannot transfer a problem this large to/from CAESAR II. Try breaking the job into smaller portions for transferring. Technical Support
CADWorx Error Number 1003 Insufficient memory to build the required nodal coordinate array. CADWorx cannot transfer a problem this large to/from CAESAR II. Try breaking the job into smaller portions for transferring. Technical Support
CADWorx Error Number 1004 Error reading the S$$ intermediate scratch file. Refer to prompt area for the number of the line in error, and contact Intergraph CAS for assistance. Technical Support
CADWorx Error Number 1005 The incoming and outgoing tangents of a CADWorx bend element do not intersect. They are either parallel or skew. This geometry error prevents the element transfer to CAESAR II. If this is a CAESAR II import, verify that the CAESAR II model was successfully error-checked prior to import into CADWorx. Technical Support
CADWorx Error Number 1006 Unable to find an available SIF auxiliary when merging SIFs onto actual elements. If this is a CAESAR II import, this might be due to over-specification of SIFs or an error during specification of SIF node numbers in the CAESAR II model. Verify that the CAESAR II model has been successfully error-checked prior to import into CADWorx. Technical Support
CADWorx Error Number 1007 When breaking a CAESAR II element into a piping component, the broken element length was shorter than the
Error Messages
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OFFSETs coded for this element. This error might occur due to a modeling error or a bad assumption of the intended component type on the part of CADWorx. Verify that all the offsets have been entered correctly and that the original CAESAR II model was successfully error-checked prior to import into CADWorx. Technical Support
CADWorx Error Number 1008 A restraint was encountered for which the directional cosines are all zero. If this is a CAESAR II import, verify that the CAESAR II model was successfully error-checked prior to import into CADWorx. Technical Support
CADWorx Error Number 1009 Error writing CADWorx component data to the CAESAR II input (._A) file. Check that the hard disk is not full. Technical Support
CADWorx Error Number 1010 Error accessing the current CAESAR II expansion joint database. This database file is required to estimate design parameters for the expansion joints used in this job. Verify that: n
the CAESAR registry or environment variable is set and points to a valid folder.
n
the CAESAR II configuration file points to a valid expansion joint database.
n
expansion joint database file is available in the folder indicated by the CAESAR II registry or environment variable.
Technical Support
CADWorx Error Number 1011 Error writing the S$$ intermediate scratch file. This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt area for the line number in error. Technical Support
CADWorx Error Number 1012 Error finding, opening, or reading the correct specification file for a CADWorx component. Verify that: n
n
n n
the AutoCAD environment variable has the CADWorx support folder located first in its path and that this is a valid folder. a SPEC sub-folder exists in that folder and includes the following files: C2I.SPC (imperial) or C2M.SPC (metric), and a .SPC file for the requested specification. one of those .SPC files includes an entry for the requested pipe size and component type. the component data file pointed to that specification entry exists and includes a valid entry for the requested pipe size and component type.
Edit the appropriate specification and data files to include the missing component. Technical Support
Error Messages
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OFFSETs coded for this element. This error might occur due to a modeling error or a bad assumption of the intended component type on the part of CADWorx. Verify that all the offsets have been entered correctly and that the original CAESAR II model was successfully error-checked prior to import into CADWorx. Technical Support
CADWorx Error Number 1008 A restraint was encountered for which the directional cosines are all zero. If this is a CAESAR II import, verify that the CAESAR II model was successfully error-checked prior to import into CADWorx. Technical Support
CADWorx Error Number 1009 Error writing CADWorx component data to the CAESAR II input (._A) file. Check that the hard disk is not full. Technical Support
CADWorx Error Number 1010 Error accessing the current CAESAR II expansion joint database. This database file is required to estimate design parameters for the expansion joints used in this job. Verify that: n
the CAESAR registry or environment variable is set and points to a valid folder.
n
the CAESAR II configuration file points to a valid expansion joint database.
n
expansion joint database file is available in the folder indicated by the CAESAR II registry or environment variable.
Technical Support
CADWorx Error Number 1011 Error writing the S$$ intermediate scratch file. This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt area for the line number in error. Technical Support
CADWorx Error Number 1012 Error finding, opening, or reading the correct specification file for a CADWorx component. Verify that: n
n
n n
the AutoCAD environment variable has the CADWorx support folder located first in its path and that this is a valid folder. a SPEC sub-folder exists in that folder and includes the following files: C2I.SPC (imperial) or C2M.SPC (metric), and a .SPC file for the requested specification. one of those .SPC files includes an entry for the requested pipe size and component type. the component data file pointed to that specification entry exists and includes a valid entry for the requested pipe size and component type.
Edit the appropriate specification and data files to include the missing component. Technical Support
Error Messages
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CADWorx Error Number 1014 Error retrieving underlying CADWorx component data from the CAESAR II input (._A) file. This might indicate that the CAESAR II input file is corrupted. Technical Support
CADWorx Error Number 1015 Insufficient memory to compile the correlation list between the CADWorx and CAESAR II elements. Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx. Technical Support
CADWorx Error Number 1016 Unable to find an available bend auxiliary when merging bend data onto actual elements. If this is a CAESAR II import, this might be due to an error in the coding of the CAESAR II model. Verify that the CAESAR II model has been successfully error-checked prior to import into CADWorx. Technical Support
CADWorx Error Number 1017 Insufficient memory available to load the CADWorx to CAESAR II interface program. Choose the Memory option from the drop-down menu and increase the amount of memory used. The default is 12 MB. Technical Support
CADWorx Error Number 1018 The CAESAR registry or environment variable is too long. The registry or environment variable cannot exceed 243 characters. Technical Support
CADWorx Error Number 1019 The CADWORX registry or environment variable is too long. The registry or environment variable cannot exceed 243 characters. Technical Support
CADWorx Error Number 1020 CAESAR.CFG file was not found. There must be a configuration file either in the data file's local folder or in the CAESAR II install folder. Technical Support
CADWorx Error Number 1021 Error accessing items in the CAESAR.CFG file. Verify that the file is not corrupted and is valid for the current version of CAESAR II. Technical Support
Error Messages
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CADWorx Error Number 1022 Error accessing items in the CAESAR.CFG file. Verify that the file is not corrupted and is valid for the current version of CAESAR II. Technical Support
CADWorx Error Number 1023 Error accessing data from the CAESAR II pipe size data file. Verify that the CAESAR II configuration configuration file points to a valid data file. Also verify that the file is located in the folder indicated by the CAESAR registry or environment variable. Technical Support
CADWorx Error Number 1024 Error accessing data from the CAESAR II pipe size data file. Verify that the CAESAR II configuration configuration file points to a valid data file. Also verify that the file is located in the folder indicated by the CAESAR registry or environment variable. Technical Support
CADWorx Error Number 1025 Unable to find the S$$ intermediate scratch file. This might indicate insufficient disk space or lack of write privilege to the disk. Technical Support
CADWorx Error Number 1026 Error creating/writing the CAESAR II input (._A) file. This might indicate insufficient disk space or lack of write privilege on the disk. Technical Support
CADWorx Error Number 1027 Insufficient memory to read the requested CAESAR II input (._A) file. CADWorx cannot transfer a problem this large to/from CAESAR II. Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx. Technical Support
CADWorx Error Number 1028 Error reading the requested CAESAR II input (._A) file. This might indicate that the input file is corrupted. Technical Support
CADWorx Error Number 1029 Error creating the S$$ intermediate scratch file. This might indicate insufficient disk space or lack of write privilege on the disk.
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Technical Support
CADWorx Error Number 1030 Error creating the P$$ intermediate scratch file. This might indicate insufficient disk space or lack of write privilege on the disk. Technical Support
CADWorx Error Number 1031 Error writing the P$$ intermediate scratch file. This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt area for the line number in error. Technical Support
CADWorx Error Number 1032 Error reading in the requested CAESAR II static output results (._P) file. This might indicate that the input file is corrupted. Technical Support
CADWorx Error Number 1033 Insufficient memory to read in the contents of the requested CAESAR II static output results (._P) file. Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx. Technical Support
CADWorx Error Number 1034 Error reading the PRGM.TBL file in the CADWorx [ Product Folder ]\System folder. Verify that the file exists and it is not corrupted. Technical Support
CADWorx Error Number 1035 The requested file is not a valid CAESAR II input (._A) file. Verify that the '._A' is included in the file name. Technical Support
CADWorx Error Number 1036 The DWGPREFIX and SAVEFILE variables are not set during AutoCAD configuration. These variables must be set to determine the location of the scratch files during the CAESAR II transfer process. Technical Support
CADWorx Warning 1037 The CAESAR II pipe stress program has been detected on this computer but with a version number prior to 3.23. Any CAESAR II file exported from CADWorx can only be analyzed on version 3.23 or later. Press Ctrl+C, after exiting this screen, to abort this operation. Otherwise the operation will proceed, but the resulting
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file will not be processed by the detected version of CAESAR II. Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II. Technical Support
CADWorx Warning 1038 The CAESAR II pipe stress program has been detected on this computer but with a version number prior to 3.24. The CAESAR II file name format (._A) given is for a post-3.24 file. The file exported from CADWorx can only be analyzed on version 3.24 or later. Press Ctrl+C, after leaving this screen to abort this operation. Otherwise the operation will proceed, but the resulting file will not be processed by the detected version of CAESAR II. Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II. Technical Support
CADWorx Warning 1039 The CAESAR II pipe stress program has been detected on this computer but with a version number prior to 4.00. A CAESAR II version 4.00 input file format was requested. The file exported from CADWorx can only be analyzed on version 4.00 or later. Press Ctrl+C, after exiting this screen to abort this operation. Otherwise the operation will proceed, but the resulting file will not be processed by the detected version of CAESAR II. Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II. Technical Support
CADWorx Error Number 1050 Error occurred with the CADWorx modeling system. An invalid drawing object was detected in the model environment. Restart AutoCAD to check if the error is resolved. If the error persists, please contact Intergraph CAS with this error message. Technical Support
CADWorx Error Number 1051 Un-recoverable error occurred with the CADWorx modeling system. An invalid drawing object was detected in the model environment. Please contact Intergraph CAS with this error message. Technical Support
CADWorx Error Number 1052 One or all of the following files listed below are missing from [ Product Folder ]\Support folder. CADWorx cannot continue with these files missing. CADWorx Product
Required file(s)
CADWorx Plant
CADWorxPlant201xH.dll DFORRT.dll/ DFORMD.dll CWC2INTR.dll/ C2ZIP.dll
CADWorx P&ID
CADWorxP&ID201xH.dll
CADWorx Equipment
CADWorxEquipment201xH.dll
CADWorx IP
CADWorxIP201xH.dll
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Try re-installing the software. Technical Support
CADWorx Error Number 1053 CADWorx 64-bit Wrapper is not registered. Any of the following might cause this error: n
The registry key is not created.
n
Windows User Account Control (UAC) is preventing the registration from occurring.
n n
Anti-virus software running on the computer might prevent the registration from occurring. You do not have administrative privileges to run the CADWorx64Register.bat file.
Checking the registry key
Before running the CADWorx64Register.bat file, ensure that you have administrator privileges and Windows User Account Control (UAC) is turned off. Also, ensure that the anti-virus software is disabled. 1. Browse to [ Product Folder ]\CADWorx\Support\ folder, and double-click on the CADWorx64Register.bat file. 2. Re-start CADWorx. 3. To check if the registry key was created, open Run and type regedit to open the Registry Editor.
4. If the CADWorx 64-bit Wrapper is registered with Windows, the following registry key will be created: HKEY_CLASSES_ROOT\TypeLib\{2B5BBD43-47C7-458C-B5FE-25F1DB2F9CE0}
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Technical Support
CADWorx Error Number 1054 CADWorx 64-bit Isogen Wrapper is not registered. Run the pisogenwrapper.bat file located in the [ Product Folder ]\Plant\Isogen\I-Configure folder. Technical Support
CADWorx Error Number 2001 Supplemental CADWorx support programs were not found upon program initialization. The CADWorx support programs might be accidentally deleted or moved. Please re-install CADWorx. Technical Support
CADWorx Error Number 2002 Supplemental AutoCAD support programs, GEOMCAL.ARX and ACADAPP.ARX were not found upon program initialization. GEOMCAL.ARX and ACADAPP.ARX programs are located in AutoCAD folder. The AutoCAD support folder might not be set to the proper location. Run the OPTIONS command in AutoCAD to correct this problem. Technical Support
CADWorx Error Number 2003 You have started a drawing in the [ Product Folder ]\Support folder. Please quit the drawing and start a new drawing in another folder. Technical Support
CADWorx Error Number 2004 CPM.LIN file not found. Run the Preferences command in AutoCAD to make sure the AutoCAD environment support location has [ Product Folder ]\Support located in it. Technical Support
CADWorx Error Number 2005
Error Messages
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ROMAND.SHX font file not found. Run the Preferences command in AutoCAD to make sure the AutoCAD environment support location has [ Product Folder ]\Support located in it. Technical Support
CADWorx Error Number 2006 The isometric configuration file has references to a non-existent item. For example, a border drawing name which has been moved or deleted. Locate the isometric configuration file (.ISO file) and delete. CADWorx will re-create the file. Technical Support
CADWorx Error Number 2007 The file name requested for this component is not as listed in the specification. Please verify that the file is still located in the folder as pointed to by the specification. This can be accomplished by editing the currently set specification and locating the component that was used. The file library and the file name are listed at the top of the edit box. This will help in determining what is missing. For further help, see Appendix A of the CADWorx Plant User's Guide . O-let components read the pipe entry within the specification to determine the pipe wall thickness. Make sure the current specification file has an entry for a pipe component with main and reduction size of the O-let component currently being drawn. For example, a 10" x 2" O-let will require a 10" and a 2" pipe entry in the specification file. Lap joint flanges read the stub end entry within the specification to determine the lap joint thickness. Make sure the current specification file has an entry for a stub end component with size of the lap joint component currently being drawing. Technical Support
CADWorx Error Number 2008 The component is not available in the specification. Edit the specification to add the component. Refer CADWorx Plant User's Guide or online help for more information regarding the procedure. Technical Support
CADWorx Error Number 2010 Automatic dimensioning will not be performed on this isometric or selection because there were no bends. Add any component that turns (tee, 90 degree elbow, and so forth), or turn off automatic dimensioning in the isometric configuration dialog box for this isometric. Technical Support
CADWorx Error Number 2011 An ESL failure has occurred. The DRV environment variable was not set. Please try re-installing CADWorx. Technical Support
CADWorx Error Number 2012 The piping coordinates which the previous function tried to use are beyond the limits allowed by CADWorx and AutoCAD.
Error Messages
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Draw the piping system closer to a 0,0,0 coordinate. If this is an existing piping drawing, move it closer to 0,0,0 and then mode convert. You must mode convert the drawing to re-create the coordinate data stored within the components after a move. If you have any bolts in the system, erase them before you move the system. Bolts can be re-inserted into the system with the AUTOBOLT command. Perform the above procedure in AutoCAD. If same issues persist, then it is an AutoCAD limitation. CADWorx coordinate limits are as follows: In imperial coordinates (English / Inch Mode), the limit is approximately: -9000000 inches to 99000000 inches -750000 feet to 8250000 feet -140 miles to 1500 miles In metric coordinates (Metric / Metric Mode), the limit is approximately: -9000000 millimeters to 99000000 millimeters -9000 meters to 99000 meters -9 kilometers to 99 kilometers Technical Support
CADWorx Error Number 2013 CADWorx was unable to draw the last steel component. This error occurs because the AutoCAD solid modeling system could not create the steel shape at the location selected. Following might be the reasons: n
Coordinate Limits - Steel coordinate limits are -9,000,000 to 99,000,000 units. However, some steel shapes
have limits that are much closer to the origin (0,0,0). Draw the steel components closer to the origin and move them to their final location.
n
n
In imperial coordinates, the limit is approximately: -750,000 feet to 8,250,000 feet
n
In metric coordinates, the limit is -9,000 meters to 99,000 meters
Length Limits - Single straight beam length is limited to 500 feet (6000 inches) or 152 meters (152,400
millimeters). n
Curved Steel Limits - Curved steel beams might fail to draw if they are located too far away from the origin.
Draw curved steel beams closer to the origin and move them to their final location. n
Zero Length Component - Attempted to create a component that has a zero length.
Verify the above criteria in AutoCAD. If same issues persist, then it is an AutoCAD limitation. Technical Support
CADWorx Error Number 5001 An Intergraph CAS hardware lock was not found during a check of this computer and network. If the problem persists, then perform the following steps before contacting support: 1. If the hardware lock is attached to this computer, run the diagnostic test routines on the hardware lock. The diagnostic routines can be found in the [ Product Folder ]\Utilities folder. For more information on diagnostic routines and how to run the routines, review _ReadMe.txt file located in the [ Product Folder ]\Utilities folder. 2. Try installing CADWorx on another computer if possible. 3. Run the SetupESL.EXE utility from the CADWorx installation CD. Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock.
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After reviewing the instructions, please do the following: 1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager. This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON] NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5002 ESL device was detected, but a rigorous check of its behavior failed. Refer Error Number 5001 for additional information and possible causes. Technical Support
CADWorx Error Number 5003 ESL device was detected, but the expected memory signature was not found. Refer Error Number 5001 for additional information and possible causes. Technical Support
CADWorx Error Number 5004 ESL device is working fine except that it is for the wrong version of the program. For example, the ESL device is for a dealer version of the software, while the software is a Full Run version. Technical Support
CADWorx Error Number 5005 Refer Error Number 5001 for additional information and possible causes. Technical Support
CADWorx Error Number 5006 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5007 The hardware lock needs to be re-authorized to run this version of CADWorx.
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To re-authorize the hardware lock by email, follow the steps below: It is quicker to re-authorize your hardware lock by email than telephone. If you do not have an email ID, contact Intergraph CAS support by telephone to update your hardware lock. 1. Run HL ESL Maintenance Utility found in the CADWorx Program group. You can also run the Pulse located in the [Product Folder ]\CADWorx\Support\ folder.
2. Click on Generate Access Codes .
3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an email to
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[email protected] . Intergraph CAS will respond to your email with the codes to update your hardware lock. Please make sure to include the following information in your email: n
Your Name: _____________________
n
Your Company Name: _______________________
n
Codes generated from your hardware lock: _______________________
n
What version of CADWorx are you running: CADWorx Version _____
n
State in your email message that: I am receiving CADWorx Error 5007
4. After receiving the response from Intergraph, start the HL ESL Maintenance Utility . Click on Enter ESL ReAuthorization Codes , and enter the codes provided in the email in the text boxes, as shown in figure below.
Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time. Technical Support
CADWorx Error Number 5007 (HASP) The hardware lock needs to be re-authorized to run this version of CADWorx. To re-authorize the hardware lock by email, follow the steps below: It is quicker to re-authorize your hardware lock by email than telephone. If you do not have an email ID, contact Intergraph CAS support by telephone to update your hardware lock. 1. Run HASP ESL Maintenance Utility found in the CADWorx Program group. You can also run the Pulse located in the [Product Folder ]\CADWorx\Support folder. 2. Click on Generate HASP ESL E-Mail Codes .
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3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an email to
[email protected] . Intergraph CAS will respond to your email with the codes to update your hardware lock. Please make sure to include the following information in your email: n
Your Name: _____________________
n
Your Company Name: _______________________
n
Codes generated from your hardware lock: _______________________
n
What version of CADWorx are you running: CADWorx Version _____
n
State in your email message that: I am receiving CADWorx Error 5007
4. After receiving the response from Intergraph, start the HASP ESL Maintenance Utility . Click on Specify E-Mail Authorization Codes , and enter the codes provided in the email in the text boxes, as shown in figure below.
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Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time. Technical Support
CADWorx Error Number 5008 An error occurred attempting to setup the memory on the ESL. This prevents all advanced access to the ESL device. Technical Support
CADWorx Error Number 5009 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5010 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5011 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5012 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
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Technical Support
CADWorx Error Number 5013 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5014 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5015 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5016 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5017 The initial check of the ESL was successful. However, a later check could not find the device. This happens if you move the device between computers. Technical Support
CADWorx Error Number 5018 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5019 A hard disk access problem has been encountered. Check if you have write privileges to the [ Product Folder ]\System folder. Technical Support
CADWorx Error Number 5020 Error obtaining instruction codes from the user's input string during a remote (FAX) update of the ESL. This indicates that the data is missing from one of the input instructions. Review the instructions and ensure that they are input exactly as shown on the FAX. If problems persist, please contact Intergraph CAS. Technical Support
CADWorx Error Number 5021 Error encountered while parsing user's input instructions during remote ESL update. This indicates non-numeric data in the instruction codes. Review the instructions and insure they are input exactly as shown on the fax. If problems persist, please contact Intergraph CAS. Technical Support
Error Messages
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CADWorx Error Number 5022 Error encountered in a user's input instruction string. The instruction did not begin with the proper access code. Re-issue the commands and ensure that the first value on every instruction line is the same. Technical Support
CADWorx Error Number 5023 Following could be the causes for this error: n
The module of CADWorx is not allowed access with the hardware lock in use. Check Module Access Flags on this hardware lock with the HASP ESL Maintenance Utility. a. Run the HASP ESL Maintenance Utility found in the CADWorx Program Group, or run Pulse in the [Product Folder ]\Support folder. b. Click on Show ESL Data, and check which modules are active on the hardware lock.
n
n
If you have two local Intergraph CAS hardware locks on the same computer. CADWorx only reads the date from one local hardware lock. Please remove one of the hardware locks and try again. If you are using both local and network locks, CADWorx always uses the local lock first. If the module is not authorized on the local lock, you will get this error. CADWorx will not check the network lock for modules if a local lock is plugged into the computer.
Technical Support
CADWorx Error Number 5100 The hardware lock has been moved between computers with a different date. The date is stored on the hardware lock every few minutes while CADWorx is running. 1. To check the date stored on the hardware lock, run the HL ESL Maintenance Utility found in the CADWorx Program group.
Error Messages
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2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date does not match the current date at your location, you must reset the Last Access Date .
Error Messages
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3. To reset the date on the hardware lock, click on Generate Access Codes. 4. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an email to
[email protected] . Please make sure to include the following information in your email, Intergraph CAS will respond to your email with codes to update your hardware lock. n
Your Name: _____________________
n
Your Company Name: _______________________
n
Codes generated from your hardware lock: _____________________
n
What version of CADWorx are you running: CADWorx Version _____
n
State in your email message that you are receiving CADWorx Error 5100.
5. After receiving a response email from Intergraph, start the HL ESL Maintenance Utility . Click on Enter ESL ReAuthorization Codes and enter the codes provided in your email in the text boxes.
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Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time. Technical Support
CADWorx Error Number 5100 (HASP) The hardware lock has been moved between computers with a different date. The date is stored on the hardware lock every few minutes while CADWorx is running. 1. To check the date stored on the hardware lock, run the HASP ESL Maintenance Utility found in the CADWorx Program group. 2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date does not match the current date at your location, you must reset the Last Access Date .
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3. To reset the date on the hardware lock, click on Generate HASP ESL E-Mail Codes . 4. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an email to
[email protected] . Please make sure to include the following information in your email, Intergraph CAS will respond to your email with codes to update your hardware lock. n
Your Name: _____________________
n
Your Company Name: _______________________
n
Codes generated from your hardware lock: _____________________
n
What version of CADWorx are you running: CADWorx Version _____
n
State in your email message that you are receiving CADWorx Error 5100.
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5. After receiving a response email from Intergraph, start the HASP ESL Maintenance Utility . Click on Specify EMail Authorization Codes and enter the codes provided in your email in the text boxes.
Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time. Technical Support
CADWorx Error Number 5101 ESL device found is run limited and has expired. Run the HL ESL Maintenance Utility from the CADWorx program group. Contact Intergraph CAS if you want to update the ESL device.
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Technical Support
CADWorx Error Number 5102 The hardware lock found is date limited, and the current date of the computer is past the limit. This error might occur for any of the following reasons: n n
n
Reason #1: CADWorx lease period has ended. Reason #2: You are a CADWorx Dealer/Reseller whose hardware locks are date limited, usually 31 December.
st of
Reason #3: The license on the HASP hardware lock currently in use has been transferred to the new HL lock. The new HL lock is required to continue using this program. For further details, refer Hardware Lock Upgrade Instructions for CADWorx.
For the above reasons #1 and #2, please contact Intergraph CAS sales
[email protected] CADWorx will need the information from the hardware lock to update it. Follow the procedure below to generate the Remote ESL Access codes and send them to Intergraph CAS. Intergraph CAS will reply with the required updates to the hardware lock. You cannot run the product until the hardware lock is updated. CADWorx has several types of locks, to determine the type of lock in use refer CADWorx Hardware Lock Identification. If the lock is labeled MQCQX, perform the following steps: 1. Run the HL ESL Maintenance Utility , and then click on Show ESL Data . 2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment. 3. Click OK to exit this dialog. 4. Click on Generate Access Codes , and then email Intergraph CAS the Remote ESL Access codes displayed in the resulting dialog. If the lock is labeled WQZGB, perform the following steps: 1. Run the HL ESL Maintenance Utility , and then click on Show HASP ESL Data . 2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment. 3. Click Close to exit this dialog. 4. Click on Generate HASP ESL Email Codes , and then email Intergraph CAS the Remote ESL Access codes displayed. Technical Support
CADWorx Error Number 5103 The payment bit is still set on this hardware lock to verify that payment has been received by Intergraph CAS for this product. If you already have paid for this product then contact
[email protected] to update the hardware lock. Intergraph CADWorx will need information from the hardware lock to update it. Follow the procedure below to generate the Remote ESL Access codes and send them to Intergraph CAS. Intergraph CAS will reply with the required updates to the hardware lock. You cannot run the product until the hardware lock is updated. CADWorx has several types of locks, to determine the type of lock in use refer CADWorx Hardware Lock Identification. If the lock is labeled MQCQX, perform the following steps: 1. Run the HL ESL Maintenance Utility , and then click on Show ESL Data . 2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
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3. Click OK to exit this dialog. 4. Click on Generate Access Codes , and then email Intergraph CAS the Remote ESL Access codes displayed in the resulting dialog. If the lock is labeled WQZGB, perform the following steps: 1. Run the HL ESL Maintenance Utility , and then click on Show HASP ESL Data . 2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment. 3. Click Close to exit this dialog. 4. Click on Generate HASP ESL Email Codes , and then email Intergraph CAS the Remote ESL Access codes displayed. Technical Support
CADWorx Error Number 5104 Telephone access is not allowed. Telephone access of the ESL failed because the telephone access bit of the control word was not set. Technical Support
CADWorx Error Number 5105 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5106 The random number register of the ESL returned wrong value. Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5107 The evaluation period has expired; therefore the software will no longer function. Contact Intergraph CAS sales
[email protected] , if you want to purchase the product or extend your evaluation. Intergraph CAS will need the following information to update. Follow the procedure below to generate the Remote ESL Access codes and send them to Intergraph CAS. Intergraph CAS will reply with the required updates to the hardware lock. You cannot run the product until the hardware lock is updated. CADWorx has several types of locks, to determine the type of lock in use refer CADWorx Hardware Lock Identification. If the lock is labeled MQCQX, perform the following steps: 1. Run the HL ESL Maintenance Utility , and then click on Show ESL Data . 2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment. 3. Click OK to exit this dialog. 4. Click on Generate Access Codes , and then email Intergraph CAS the Remote ESL Access codes displayed in the resulting dialog. If the lock is labeled WQZGB, perform the following steps: 1. Run the HL ESL Maintenance Utility , and then click on Show HASP ESL Data . 2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
Error Messages
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3. Click Close to exit this dialog. 4. Click on Generate HASP ESL Email Codes , and then email Intergraph CAS the Remote ESL Access codes displayed. Technical Support
CADWorx Error Number 5200 One of the monitoring registers has failed in a write attempt. The ESL device is damaged and its further usage is unreliable. Technical Support
CADWorx Error Number 5201 No parallel ports found on this computer. If you have other devices attached to the parallel port disconnect them, and attach the ESL directly to the parallel port. Technical Support
CADWorx Error Number 5202 Invalid entry specified for the revised number of runs allowed in Phone Update. The unencrypted user entry is larger than 32,500 characters, which cannot be converted into a two byte integer. Technical Support
CADWorx Error Number 5203 Encountered an invalid user entry. You might have entered alpha input when a numeric input is expected. Technical Support
CADWorx Error Number 5204 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5205 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number. Technical Support
CADWorx Error Number 5300 A Red Network ESL error has occurred while searching for a valid program number. The ESL in use is not setup to access this software. For more information on this error, run HASPINFO.EXE located in the [ Product Folder ]\Utilities folder. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5301
Error Messages
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Time-out. HASP code = -1. A write operation did not succeed. Technical Support
CADWorx Error Number 5302 Invalid address. HASP code = -2. The requested memory address is out of range. Technical Support
CADWorx Error Number 5303 No HASP ESL found. HASP code = -3. Technical Support
CADWorx Error Number 5304 A HASP ESL was found but the memory could not be accessed. HASP code =-4. Typically this means that HASP ESL for a different program was detected but not for the current program. Technical Support
CADWorx Error Number 5305 The verification of write to memory failed. HASP code = -5. Technical Support
CADWorx Error Number 5306 An invalid service was requested. HASP code = -999. Technical Support
CADWorx Error Number 5307 Intergraph CAS hardware lock was not found during a check of this computer and network. If the problem persists, then perform the following steps before contacting support: 1. If the hardware lock is attached to this computer, run the diagnostic test routines on the hardware lock. The diagnostic routines can be found in the [ Product Folder ]\Utilities folder. For more information on diagnostic routines and how to run the routines, review _ReadMe.txt file located in the [ Product Folder ]\Utilities folder. 2. Try installing CADWorx on another computer if possible. 3. Run the SetupESL.EXE utility from the CADWorx installation CD. Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock. After reviewing the instructions, please do the following: 1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached.
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LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP
License Manager. This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON] NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5308 No NetHASP License Manager was found on your network. HASP code = 4. This error might occur if a DEALER version of Intergraph CAS product is run with a Full Run version ESL. DEALER versions of Intergraph CAS products require a different ESL. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5309 Cannot read the NetHASP License Manager address file, Haspaddr.dat . HASP code = 5. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5310 Cannot close the NetHASP License Manager address file, Haspaddr.dat . HASP code = 6. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5311 No answer from NetHASP License Manager. If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock. After reviewing the instructions, please do the following:
Error Messages
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1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager. This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON] NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5312 A HASP service was requested before LOGIN. HASP code = 10. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5313 Encountered communication error with Red Network ESL. Unable to get the socket number. HASP Code = 2. Check equipment and verify that the protocols are installed properly. Please verify that the TCP/IP protocols are installed on this computer if you are using a Red Network ESL. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5314 Encountered communication error with Red Network ESL. Check equipment and verify that the protocols are installed properly. If you are using TCP/IP protocol, verify the IP address of the computer where NetHASP License Manager is running. If the problem persists, then perform the following steps before contacting support: 1. If the hardware lock is attached to this computer, run the diagnostic test routines on the hardware lock. The diagnostic routines can be found in the [ Product Folder ]\Utilities folder. For more information on diagnostic routines and how to run the routines, review _ReadMe.txt file located in the [ Product Folder ]\Utilities folder. 2. Try installing CADWorx on another computer if possible. 3. Run the SetupESL.EXE utility from the CADWorx installation CD. Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows
Error Messages
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based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock. After reviewing the instructions, please do the following: 1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager. This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON] NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5315 Encountered communication error with Red Network ESL (failed to send packet). If the problem persists, then perform the following steps before contacting support: 1. If the hardware lock is attached to this computer, run the diagnostic test routines on the hardware lock. The diagnostic routines can be found in the [ Product Folder ]\Utilities folder. For more information on diagnostic routines and how to run the routines, review _ReadMe.txt file located in the [ Product Folder ]\Utilities folder. 2. Try installing CADWorx on another computer if possible. 3. Run the SetupESL.EXE utility from the CADWorx installation CD. Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock. After reviewing the instructions, please do the following: 1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager. This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON] NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx
Error Messages
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NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5316 Encountered communication error with Red Network ESL (adapter error). Check equipment and verify that the protocol is installed properly. If the problem persists, then perform the following steps before contacting support: 1. If the hardware lock is attached to this computer, run the diagnostic test routines on the hardware lock. The diagnostic routines can be found in the [ Product Folder ]\Utilities folder. For more information on diagnostic routines and how to run the routines, review _ReadMe.txt file located in the [ Product Folder ]\Utilities folder. 2. Try installing CADWorx on another computer if possible. 3. Run the SetupESL.EXE utility from the CADWorx installation CD. Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock. After reviewing the instructions, please do the following: 1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager. This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON] NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5317 NetHASP License Manager did not succeed in allocating required memory. HASP code = 21. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
Error Messages
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CADWorx Error Number 5318 NetHASP License Manager has not succeeded in freeing memory. HASP code = 22. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5319 A NetHASP from another software vendor was found prior to the correct NetHASP from Intergraph CAS. If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock. After reviewing the instructions, please do the following: 1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager. This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON] NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5320 The program number specified is not in the program list of the NETHASP memory. HASP error code = 130. The software generates this error when attempting to run an Intergraph CAS program on a network where the network ESL is not configured to allow access to this program. You may also get this error if you are running a Dealer version of any Intergraph CAS product that uses a network ESL. For HASP network locks, run Pulse on the computer with the attached hardware lock to determine the licensed applications, and then click Log File. You can find Pulse located in the [ Product Folder ]\Utilities folder. Provide Technical Support with the BNY and the TXT file generated, after you click Log File, when you contact support for further assistance. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5321
Error Messages
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Error occurred while reading from Red Network Lock's memory. HASP code = 131. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5322 Error occurred while writing to Red Network Lock's memory. HASP code = 132. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5323 The current LOGIN request has exceeded the number of licenses, which might run the software concurrently. You will not be allowed access until another user successfully logs-off the program. To clear all logged-in licensees on the NetHASP License Manager, exit and restart the NetHASP License Manager. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5324 The current LOGIN request has exceeded the number of licenses for the software. HASP code = 134. To clear all logged-in licensees on the NetHASP License Manager, exit and restart the NetHASP License Manager. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5325 A LOGOUT request was issued prior to a LOGIN request. HASP code = 135. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5326 The NetHASP License Manager is too busy to reply at the present time. This error might occur if the NetHASP system is not well adapted to the network. HASP code = 136. To better adapt the NetHASP, please review the _NETHASP_Setup.TXT located in the [ Product Folder ]\Utilities folder. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5327 No space available in the user list. HASP code = 137. Adjust the number of users parameter of the HASP server, this might help in resolving the issue.
Error Messages
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If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5328 NetHASP internal error occurred. HASP code = 138. The number of Licensed Stations is larger than allowed by the NetHASP System. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5329 NetHASP License Manager crashed and was reactivated, or a call has been made to a HASP routine prior to a LOGIN request. HASP code = 139. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5330 NetHASP License Manager does not serve your computer's network. HASP code = 140. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5331 Unknown Red Network ESL error has occurred. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5333 No active NetHASP License Manager was found. If you are using a Red Network ESL, then please verify that the TCP/IP protocols are installed properly on the computer. Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock. After reviewing the instructions, please do the following: 1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager.
Error Messages
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This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON] NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5334 Cannot login. SET_SERVER_BY_NAME call was not successful. HASP code = 18. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5342 NetHASP License Manager with the assigned name was not found. HASP code = 150. This error is returned by the SET_SERVER_BY_NAME service. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5335 Encountered a syntax error in the configuration file Nethasp.ini . HASP code = 19. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5336 Error handling the configuration file Nethasp.ini. HASP code = 20. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5337 Invalid NetHASP memory address. HASP code = 23. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
Error Messages
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CADWorx Error Number 5338 Invalid NetHASP service. HASP code = 24. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5339 Failed to load WINSOCK.DLL. Error applicable only to the TCP/IP Protocol. HASP code = 25. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5340 Failed to unload WINSOCK.DLL. Error applicable only to the TCP/IP Protocol. HASP code = 26. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5341 Cannot find the NetHASP License Manager matching the name specified in the NetHASP configuration file Nethasp.ini. HASP code = 142.
If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5343 Two or more different NetHASP License Managers assigned with the same name are found. HASP code = 151. This error is returned by the SET_SERVER_BY_NAME service. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5344 A Winsock.dll startup error occurred. Error applicable only to the TCP/IP Protocol. HASP code = 28. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5345 NetHASP services are not supported. HASP code = 40. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
Error Messages
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CADWorx Error Number 5346 An invalid HASP service has been requested. HASP code = 141. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5347 Cannot open the HASP device driver. HASP code = -100. Run HDD32.EXE and install the HASP device driver. The executable file located in the [ Product Folder ]\Utilities folder. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5348 Cannot read the HASP device driver. HASP code = -101. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5349 Cannot close the HASP device driver. HASP code = -102. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5350 Cannot open the HASP device driver. HASP code = -110. Run HDD32.EXE and install the HASP device driver. The executable file is located in the [ Product Folder ]\Utilities folder. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5351 Cannot read the HASP device driver. HASP code = -111. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5352 Cannot close the HASP device driver. HASP code = -112. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have
Error Messages
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your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5353 Error freeing memory. HASP code = -120. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5354 Error freeing memory. HASP code = -121. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5355 Failed to close the socket. Error applicable to TCP/IP protocol. HASP code = 30. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5356 Cannot set the protocol with SetProtocol service without performing a NetHASP LOGOUT or after performing a NetHASP LOGIN. HASP code = 33. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5357 The application tried to communicate with an older version of the NetHASP License Manager. You must reload the latest NetHASP License Manager on the computer with the attached network lock. The NetHASP License Manager setup file, LMSETUP.EXE is located in the [ Product Folder ]\Utilities folder. If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [ Product Folder ]\Utilities folder. You can also refer Install a network lock. The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock. After reviewing the instructions, please do the following: 1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager. This utility might require you to un-install the previous version of the NetHASP License Manager. 2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [ Product Folder ]\Utilities. [NH_COMMON]
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NH_TCPIP = Enabled [NH_TCPIP] NH_SERVER_ADDR = xx.xx.xx.xx NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached. 3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD. Technical Support
CADWorx Error Number 5358 The parallel port is currently unavailable. HASP code = -6. Another device attached to the port, such as a printer, is active. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5359 The size of the buffer is too small. HASP code = -7. This error only occurs with services that have a minimum buffer size requirement. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5360 The hardware does not support the requested service. HASP code = -8. This service requires a HASP4 generation key to be connected. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5361 Invalid pointer. HASP code = -9. The pointer passed to the service is not valid. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5362 Access to the ESL is prohibited. HASP code = -10. The application is running through a remote screen on Citrix WinFrame or Windows Terminal Server. It can only run on the console screen. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support.
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Technical Support
CADWorx Error Number 5363 Access to the ESL is prohibited. HASP code = -11. The application is running through a remote screen on Citrix WinFrame or Windows Terminal Server. It can only run on the console screen. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx Error Number 5364 A parameter passed to the service is not valid or is out of range. HASP error code = -12. If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network administrator available to assist Intergraph CAS personnel if you do contact support. Technical Support
CADWorx HL Error Number 6001 HASP HL error 1: The request exceeds the HASP HL memory range. Technical Support
CADWorx HL Error Number 6002 HASP HL error 2: An unknown program number feature has been requested. Technical Support
CADWorx HL Error Number 6003 HASP HL error 3: The system is out of memory. Technical Support
CADWorx HL Error Number 6004 HASP HL error 4: There are too many open handles. Technical Support
CADWorx HL Error Number 6005 HASP HL error 5: Access to the requested feature is denied. Technical Support
CADWorx HL Error Number 6006 HASP HL error 6: The legacy decryption function cannot work on the current feature. Technical Support
CADWorx HL Error Number 6007 A valid Intergraph CAS hardware lock is not available for use with this program.
Error Messages
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This error might occur for any of the following reasons: n
Reason #1: Intergraph CAS HL is not attached to this computer.
n
Reason #2: Network Intergraph CAS HL is not attached to any computer on the network.
n
Reason #3: Intergraph CAS HL is attached to this computer but it is not authorized to run this program.
n
n
n
n
Reason #4: Two Intergraph CAS HLs are attached to this computer. CADWorx only reads data from one local hardware lock. Please remove one of the hardware locks and try again. Reason #5: Network Intergraph CAS HL is attached to a computer on the network, but it is not authorized to run this program. Reason #6: Network Intergraph CAS HL is attached to a computer on the network, but exceeded the maximum number of licenses allowed. Reason #7: Network Intergraph CAS HL is attached to a computer on the network, but the client computer is not configured to access the network lock.
For reasons #1 and #2, make sure you have an Intergraph CAS Hardware Lock. Intergraph CAS uses both HL and HASP for licensing. To determine the type of hardware lock you have, refer CADWorx Hardware Lock Identification. For reasons #3, #4, #5, and #6, run Pulse located in the [ Product Folder ]\Utilities folder. This utility displays a list of authorized Intergraph CAS applications that can run on the Intergraph CAS HL. For reason #6, you can also install and run NetHASPMonitorSetup.exe located in the [ Product Folder ]\Utilities folder. This utility will display the details of licenses checked out from a network lock. For reason #7, you might need to modify the NETHASP.INI file on the client computer. For detailed instructions on how to modify the NETHASP.INI file, refer Network Lock Installation. Technical Support
CADWorx HL Error Number 6008 HASP HL error 8: Decrypted data length is too short to execute the function call. Technical Support
CADWorx HL Error Number 6009 HASP HL error 9: An invalid handle has been passed to a function. Technical Support
CADWorx HL Error Number 6010 HASP HL error 10: The specified field is not recognized by the API. Technical Support
CADWorx HL Error Number 6011 HASP HL error 11: The installed driver is too old to execute the requested function. Technical Support
CADWorx HL Error Number 6012 HASP HL error 12: A real-time clock (rtc) is not available. Technical Support
CADWorx HL Error Number 6013 HASP HL error 13: Generic error from a host system call.
Error Messages
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Technical Support
CADWorx HL Error Number 6014 HASP HL error 14: The required HASP driver is not installed. Technical Support
CADWorx HL Error Number 6015 HASP HL error 15: Unrecognized file format for update. Technical Support
CADWorx HL Error Number 6016 HASP HL error 16: The requested function cannot be executed in this context. Technical Support
CADWorx HL Error Number 6017 HASP HL error 17: The binary data passed to the function does not contain an update. Technical Support
CADWorx HL Error Number 6018 HASP HL error 18: The HASP HL license you requested to update was not found. Technical Support
CADWorx HL Error Number 6019 HASP HL error 19: The required XML tags are not found. Contents in the binary data are missing or invalid. Technical Support
CADWorx HL Error Number 6020 HASP HL error 20: The update request is not supported by the HASP HL key. Technical Support
CADWorx HL Error Number 6021 HASP HL error 21: The update counter is not set properly. Technical Support
CADWorx HL Error Number 6022 HASP HL error 22: An invalid vendor code was passed. Technical Support
CADWorx HL Error Number 6023 HASP HL error 23: The used hardware does not support the encryption type. Technical Support
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CADWorx HL Error Number 6024 HASP HL error 24: The passed time value is beyond the supported value range. Technical Support
CADWorx HL Error Number 6025 HASP HL error 25: Real-time clock battery has run out of power. Technical Support
CADWorx HL Error Number 6026 HASP HL error 26: Acknowledge data requested by the update ack_data parameter is NULL. Technical Support
CADWorx HL Error Number 6027 HASP HL error 27: The program is running remotely on a terminal server. Technical Support
CADWorx HL Error Number 6028 HASP HL error 28: The type of feature requested is not implemented. Technical Support
CADWorx HL Error Number 6029 HASP HL error 29: Unknown algorithm used in V2C file. Technical Support
CADWorx HL Error Number 6030 HASP HL error 30: The signature verification operation has failed. Technical Support
CADWorx HL Error Number 6031 HASP HL error 31: The requested feature is no longer available. Technical Support
CADWorx HL Error Number 6032 SRM error - buffer corruption has occurred. Technical Support
CADWorx HL Error Number 6038 The current login request has exceeded the number of stations which might run the software concurrently. SRM error code = 38. Technical Support
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CADWorx HL Error Number 6039 Indicates a broken session, which can happen if the computer power-save goes on. The license will time-out, and when the computer wakes up any running applications will not have a license. SRM error code = 39. Stop and restart the application. Technical Support
CADWorx HL Error Number 6040 A communication error between the local and remote license managers has occurred. Check that the network cables are still plugged in. Technical Support
CADWorx HL Error Number 6041 The requested program license has expired. This may happen if the network licenses are detached. Technical Support
CADWorx HL Error Number 6042 The HASP License Manager is too old. Update all associated Aladdin drivers and License Managers. Technical Support
CADWorx HL Error Number 6050 Following could be the causes for this error: n
The software was unable to locate any licenses for this product. A machine setup restored from an image can generate this error. Additionally, if you are using other software that uses SafeNet HASP/SRM system, the software installation may have replaced the HASP driver with an older version than what Intergraph requires for this product. n
n
Reinstall the HASP drivers for your Intergraph product in the [ Product Folder ]\Utilities folder or contact technical support.
The module of CADWorx is not allowed access with the hardware lock in use. Check Module Access Flags on this hardware lock with the HASP ESL Maintenance Utility. a. Run the HASP ESL Maintenance Utility found in the CADWorx Program Group, or run Pulse in the [Product Folder ]\Support folder. b. Click on Show ESL Data, and check which modules are active on the hardware lock.
n
n
If you have two local Intergraph CAS hardware locks on the same computer. CADWorx only reads date from one local hardware lock. Please remove one of the hardware locks and try again. If you are using both local and network locks, CADWorx always uses the local lock first. If the module is not authorized on the local lock, you will get this error. CADWorx will not check the network lock for modules if a local lock is plugged into the computer.
Technical Support
CADWorx HL Error Number 6500 HASP HL error 500: Object not initialized correctly. Technical Support
CADWorx HL Error Number 6501
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HASP HL error 501: Parsed parameter is incorrect. Technical Support
CADWorx HL Error Number 6502 HASP HL error 502: Logging in twice to the same object. Technical Support
CADWorx HL Error Number 6503 HASP HL error 503: Logging out twice from the same object. Technical Support
CADWorx HL Error Number 6525 HASP HL error 525: Error related to incorrect use of system or platform. Technical Support
CADWorx HL Error Number 6698 HASP HL error 698: The requested type of feature is not implemented. Technical Support
CADWorx CrypKey Error Number 7001 CADWorx could not find the CADWorxS.lic (CADWorx Steel) or CADWorxD.lic (CADWorx Datasheets) file in the license folder. Technical Support
CADWorx CrypKey Error Number 7002 CADWorx could not find the specified license folder. Technical Support
CADWorx CrypKey Error Number 7003 CADWorx encountered an un-recoverable error. The previous dialog has a more detailed explanation regarding the error. To fix CADWorx Error 7003 (Initialization: Driver failed or busy), do the following: 1. Open Control Panel > Administrative Tools > Services . In the list of services verify that the CrypKey License service is running, see figure below. If the service is not installed, run SETUPEX.EXE to install the service, and make sure to start the service. The SETUPEX.EXE file is located at paths C:\Documents and Settings\All Users\Application Data\COADE\CADWorx Steel or C:\Documents and Settings\All Users\Application Data\COADE\CADWorx Datasheets.
file:///C:/Users/DELL/AppData/Local/Temp/~hh87DB.htm
28/05/2017
Error Messages
2. Verify that the security settings are appropriate for the license folder: a. Stand-alone security configuration: n
SYSTEM account and User account have Full Control access or
n
The local Everyone group has Full Control access
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