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Epicor 9 Feature Summary 9.05.604

Disclaimer This document is for informational purposes only and is subject to change without notice. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication. However, Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. As each user of Epicor software is likely to be unique in their requirements in the use of such software and their business processes, users of this document are always advised to discuss the content of this document with their Epicor account manager. All information contained herein is subject to change without notice and changes to this document since printing and other important information about the software product are made or published in release notes, and you are urged to obtain the current release notes for the software product. We welcome user comments and reserve the right to revise this publication and/or make improvements or changes to the products or programs described in this publication at any time, without notice. The usage of any Epicor software shall be pursuant to an Epicor end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to Epicor's standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Where any software is expressed to be compliant with local laws or requirements in this document, such compliance is not a warranty and is based solely on Epicor's current understanding of such laws and requirements. All laws and requirements are subject to varying interpretations as well as to change and accordingly Epicor cannot guarantee that the software will be compliant and up to date with such changes. All statements of platform and product compatibility in this document shall be considered individually in relation to the products referred to in the relevant statement, i.e., where any Epicor software is stated to be compatible with one product and also stated to be compatible with another product, it should not be interpreted that such Epicor software is compatible with both of the products running at the same time on the same platform or environment. Additionally platform or product compatibility may require the application of Epicor or third-party updates, patches and/or service packs and Epicor has no responsibility for compatibility issues which may be caused by updates, patches and/or service packs released by third parties after the date of publication of this document. Epicor® is a registered trademark and/or trademark of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other trademarks mentioned are the property of their respective owners. Copyright © Epicor Software Corporation 2010. All rights reserved. No part of this publication may be reproduced in any form without the prior written consent of Epicor Software Corporation.

9.05.604 Revision: March 02, 2011 7:05 p.m. Total pages: 331 fs.ditaval

Feature Summary

Contents

Contents 9.05 Feature Summary.........................................................................................................32 Epicor 9.05 Feature Highlights.............................................................................................33 Epicor 9.05.604 Feature Highlights................................................................................................................33 Service Management..............................................................................................................................33 Project Management Overview........................................................................................................33 Capture COS for Projects..........................................................................................................33 Capture Project Revenue..........................................................................................................34 Time Management Overview...........................................................................................................34 Select Range of Dates...............................................................................................................35 Financial Management............................................................................................................................35 General Ledger Overview.................................................................................................................36 Reference Rules........................................................................................................................36 System and Tools....................................................................................................................................36 BAQ Search Dialog Enhancements...................................................................................................37 BAQ Support for Windows Server ODBC Data Sources.....................................................................37 Handle Business Entities in BAQ Designer........................................................................................37 Debugging Customizations in Visual Studio.....................................................................................37 Import Active Directory Users...........................................................................................................38 Status Balloon Properties.................................................................................................................39 Support Customizable Tracker in ESP...............................................................................................39 Adding AppBuilt Dashboards to MES...............................................................................................39 Epicor 9.05.603 Feature Highlights................................................................................................................40 Sales Management.................................................................................................................................40 Demand Management Overview.....................................................................................................41 Demand Contract Entry - Close a Contract...............................................................................41 Demand Contract Entry - Open a Contract...............................................................................41 Service Management..............................................................................................................................41 RMA Inspection Sample Size............................................................................................................42 Production Management........................................................................................................................42 Enhanced Quality Assurance............................................................................................................43 Multiple Inspection Plans..........................................................................................................44 System and Tools....................................................................................................................................44 CRM User Interface.........................................................................................................................44 Multiple System Agents...................................................................................................................45 Alternate Clients BPM Messages......................................................................................................45 Required Field Visual Indicator.........................................................................................................45 Epicor 9.05.602 Feature Highlights................................................................................................................45 Epicor 9.05.601 Feature Highlights................................................................................................................45 Sales Management.................................................................................................................................45 Case Management Overview...........................................................................................................46 Close Case...............................................................................................................................46

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Reopen Case............................................................................................................................47 Configuration Overview...................................................................................................................47 Synchronize Revision Approval.................................................................................................47 Customer Relationship Management Overview................................................................................47 CRM Call Enhancements..........................................................................................................48 Case Entry - People Sheet.........................................................................................................48 Customer Tracker - Tree View...................................................................................................48 Task List - People Sheet............................................................................................................48 Order Management Overview..........................................................................................................48 Quote Order Wizard - One Time Ship To...................................................................................48 Quote Management Overview.........................................................................................................48 Alternate Parts.........................................................................................................................48 Opportunity/Quote Entry - People Sheet...................................................................................49 Quote Header Miscellaneous Charge........................................................................................49 Quote Order Wizard - One Time Ship To...................................................................................49 Service Management..............................................................................................................................49 Expense Management Overview......................................................................................................49 Employee Expense Report.........................................................................................................49 Field Service Overview.....................................................................................................................49 Add and Remove Items............................................................................................................50 Invoice Contract.......................................................................................................................50 Renewal Codes........................................................................................................................50 Renew Contracts......................................................................................................................50 Project Management Overview........................................................................................................50 Capture Revenue and COS Recognition Activity........................................................................51 Time Management Overview...........................................................................................................51 Recall Previously Approved or Rejected Transactions.................................................................52 Default Shift.............................................................................................................................52 Restrict Time Entry....................................................................................................................52 Production Management........................................................................................................................52 Job Management Overview.............................................................................................................53 Production Detail Report - Exclude Miscellaneous Charges........................................................53 Quality Assurance Overview.............................................................................................................54 Employee Training....................................................................................................................54 Engineering Overview......................................................................................................................54 Engineering Workbench - People Sheet....................................................................................54 Financial Management............................................................................................................................54 Accounts Receivable Overview.........................................................................................................55 VAT on Settlement Report........................................................................................................55 Accounts Payable Overview.............................................................................................................55 VAT on Settlement Report........................................................................................................56 Legal Numbers.........................................................................................................................56 Asset Management Overview..........................................................................................................56 Asset Depreciation Forecast Report...........................................................................................56 Cash Management Overview...........................................................................................................56

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Petty Cash................................................................................................................................56 Deferred Revenue Accounting Overview..........................................................................................57 Revenue Amortization..............................................................................................................57 Revenue Recognition................................................................................................................57 Hold/Unhold Amortization Periods............................................................................................58 General Ledger Overview.................................................................................................................58 Annual Total Journal Report.....................................................................................................58 System and Tools....................................................................................................................................58 Advanced Quality Management (AQM) Overview............................................................................58 Move WIP................................................................................................................................58 Business Activity Query Overview.....................................................................................................59 BAQ Zone................................................................................................................................60 Compression...................................................................................................................................60 Dashboards Overview......................................................................................................................60 Epicor SharePoint Publisher......................................................................................................61 Copy to Excel...........................................................................................................................61 Excel Uptake Enhancements.....................................................................................................62 URL Query Phrase Subscribers...................................................................................................62 Integration with Performance Canvas.......................................................................................62 Data Tagging Overview...................................................................................................................63 Epicor Web Access Data Tag Support.......................................................................................63 Enterprise Content Management.....................................................................................................63 Email Attachments...................................................................................................................63 Report Tools....................................................................................................................................63 Alternate Report Styles.............................................................................................................63 Searches Overview...........................................................................................................................64 Enterprise Quick Search............................................................................................................64 Epicor Search Anywhere...........................................................................................................64 Epicor 9.05.600 Feature Highlights................................................................................................................65 Epicor 9.05 Functionality Chart...............................................................................................................65 Sales Management.................................................................................................................................65 Customer Relationship Management Overview................................................................................66 Contact Attributes....................................................................................................................67 Customer Quick Entry..............................................................................................................67 Industry Classification Types.....................................................................................................67 National Account Visibility........................................................................................................67 Person Contact Maintenance....................................................................................................67 Shared Contacts.......................................................................................................................67 Case Management Overview...........................................................................................................68 CRM Cases...............................................................................................................................68 Quote Management Overview.........................................................................................................68 Multiple Forecast Confidence Factors........................................................................................68 Demand Management Overview.....................................................................................................68 EDI Enhancements....................................................................................................................69 EDI/Demand Management Configured Parts.............................................................................69

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Forecast Pro® Integration.........................................................................................................70 Order Management Overview..........................................................................................................70 Mark For Customers.................................................................................................................70 Multi-Level Capable to Promise (CTP)........................................................................................70 Multi-Level Configured Sales Kits..............................................................................................70 Single Level Configurations......................................................................................................71 Service Management..............................................................................................................................71 Expense Management Overview......................................................................................................71 Approval Workflow..................................................................................................................71 Employee Maintenance............................................................................................................73 Expense Search........................................................................................................................73 Purchasing Miscellaneous Charge/Credit Maintenance..............................................................73 Quick Entry Codes....................................................................................................................73 Reimbursable Check Box..........................................................................................................74 Time and Expense Approval......................................................................................................74 Time and Expense Entry............................................................................................................74 Project Management Overview........................................................................................................74 AP Invoice Entry.......................................................................................................................75 Invoicing Methods....................................................................................................................75 Other Direct Costs....................................................................................................................76 Project Billing...........................................................................................................................76 Project Duplication...................................................................................................................76 Project Entry.............................................................................................................................76 Project Revisions.......................................................................................................................77 Rates........................................................................................................................................77 Revenue Recognition................................................................................................................78 WBS Phases..............................................................................................................................78 Maintenance Management Overview...............................................................................................79 Maintenance Job Prefixes.........................................................................................................80 Labor Interface Options............................................................................................................80 Maintenance Job Approval Options..........................................................................................80 Maintenance Jobs....................................................................................................................81 Preventive Maintenance Planning.............................................................................................81 Time Management Overview...........................................................................................................81 Approvals.................................................................................................................................82 Restrict Entry Check Box...........................................................................................................82 Time and Expense Entry............................................................................................................82 Time Booking Exception Report................................................................................................83 Time Entry and Approval Workflow..........................................................................................83 Time Report.............................................................................................................................85 Time Types...............................................................................................................................85 Views.......................................................................................................................................85 Production Management........................................................................................................................86 Job Management Overview.............................................................................................................86 Auto Job Firm Process..............................................................................................................87

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Auto Job Release Process..........................................................................................................87 Job Types.................................................................................................................................87 Lean Metrics.............................................................................................................................87 Production Activity...................................................................................................................88 Scheduling Overview.......................................................................................................................88 Scheduling Factor Send Ahead.................................................................................................89 Engineering Overview......................................................................................................................89 Calculate Manufacturing Lead Time..........................................................................................89 Material Requirements Planning Overview.......................................................................................89 Plan As Assembly.....................................................................................................................89 Recycle Jobs.............................................................................................................................90 Rough Cut Scheduling..............................................................................................................90 Start Minimum Quantity...........................................................................................................90 Enhanced Quality Assurance............................................................................................................91 Configurator............................................................................................................................91 Equipment Calibration..............................................................................................................91 Inspection Attributes................................................................................................................91 Inspection Data Collection........................................................................................................92 Inspection Plans........................................................................................................................92 Part Revisions...........................................................................................................................92 Skip Lot Control.......................................................................................................................92 Skip Lot Processing...................................................................................................................93 Specifications...........................................................................................................................93 Handheld Overview.........................................................................................................................93 Serial Number Capture.............................................................................................................93 Manufacturing Execution System (MES) Overview............................................................................94 Enhanced Work Queue............................................................................................................94 Supply Chain Management.....................................................................................................................94 Shipping / Receiving Overview.........................................................................................................95 Mark For Customers.................................................................................................................95 SSCC Codes.............................................................................................................................96 Purchase Management Overview.....................................................................................................96 Non-Inventory POs...................................................................................................................96 Use Tax....................................................................................................................................96 Financial Management............................................................................................................................97 Accounts Receivable Overview.........................................................................................................97 Adjust Sales Accounts on Invoice Lines.....................................................................................98 AR Prepayments.......................................................................................................................98 Free Form Invoice Numbering...................................................................................................98 Letters of Credit.......................................................................................................................98 Payment Instruments................................................................................................................98 Process Credit Card Transaction................................................................................................99 Settlement Taxes......................................................................................................................99 Accounts Payable Overview.............................................................................................................99 AP Prepayments.......................................................................................................................99

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Letters of Credit.....................................................................................................................100 Subcontractor Invoices...........................................................................................................100 Use Tax..................................................................................................................................100 Advanced Allocations Overview.....................................................................................................101 Allocation Codes....................................................................................................................101 Allocation History and Reversal...............................................................................................101 Allocation Processing..............................................................................................................102 Advanced Financial Reporting........................................................................................................102 Asset Management Overview........................................................................................................103 Asset Management................................................................................................................103 Asset Activities.......................................................................................................................103 Asset Register.........................................................................................................................103 Conventions...........................................................................................................................103 Depreciation Methods............................................................................................................103 Module Integration................................................................................................................104 Multi-Currency Support..........................................................................................................104 Physical Asset Tag..................................................................................................................104 System and Tools..................................................................................................................................104 Business Activity Query Overview...................................................................................................104 BAQ Directives.......................................................................................................................105 External Update Method........................................................................................................105 Updatable Business Activity Queries (BAQs)............................................................................106 Customization Overview................................................................................................................106 Custom Web Forms................................................................................................................106 Dynamic User Defined Fields...................................................................................................106 Non-Customizable Forms.......................................................................................................106 Dashboards Overview....................................................................................................................107 Dashboard Interface Types.....................................................................................................107 Dashboard Mass Update........................................................................................................107 Publish Dashboards................................................................................................................107 Updatable Dashboards...........................................................................................................108 Uptake From Excel..................................................................................................................108 Data Tagging Overview.................................................................................................................108 Enterprise Performance Management Overview.............................................................................109 Performance Canvas...............................................................................................................109 Server and Cube Connect Tools..............................................................................................109 Epicor Information Worker Overview.............................................................................................109 Information Worker Re-Architecture.......................................................................................110 Epicor Web Access™......................................................................................................................110 Epicor Web Access Flexibility...................................................................................................110 Localization Overview....................................................................................................................110 Available Country Specific Functionality Packs.........................................................................110 Available Languages...............................................................................................................111 Country Specific Functionality.................................................................................................112 Searches Overview.........................................................................................................................112

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Enterprise Search Management Console.................................................................................112 SQL Server Reporting Services Overview.........................................................................................113

Epicor 9.0 - 9.05 Cumulative Features...............................................................................114 Sales Management......................................................................................................................................114 Customer Relationship Management Overview.....................................................................................115 Account Information.....................................................................................................................116 Call History....................................................................................................................................116 Call Log.........................................................................................................................................116 Campaign Creation.......................................................................................................................116 Campaign Management................................................................................................................116 Case Entry - People Sheet..............................................................................................................116 Complete Editing Tools..................................................................................................................116 Contact Attributes.........................................................................................................................116 Contact Information......................................................................................................................117 Contact Management...................................................................................................................117 Contact Name Field Enhancements................................................................................................117 Convert Quotes to Orders..............................................................................................................117 CRM Call Enhancements...............................................................................................................117 Customer Quick Entry....................................................................................................................117 Customer Tracker - Tree View........................................................................................................118 Data Management........................................................................................................................118 E-mail Design (HTML or Text).........................................................................................................118 emailConnect................................................................................................................................118 Forecasting....................................................................................................................................119 Hub mConnect..............................................................................................................................119 Import Wizard...............................................................................................................................119 Industry Classification Types..........................................................................................................119 Information Worker Integration.....................................................................................................119 Integration with E-Mail..................................................................................................................120 Lead Management........................................................................................................................120 Marketing and Sales......................................................................................................................120 Metrics Reporting..........................................................................................................................121 mobileConnect..............................................................................................................................121 National Account Visibility.............................................................................................................121 Opportunity Development.............................................................................................................121 Performance Analysis.....................................................................................................................121 Permission-Based Opt-Out Control................................................................................................121 Person Contact Maintenance.........................................................................................................121 Quotations....................................................................................................................................122 RMA Processing.............................................................................................................................122 Sales Engineer mConnect..............................................................................................................122 Sales Management........................................................................................................................122 Sales mConnect.............................................................................................................................122 Sales Workbench...........................................................................................................................123 Sales Workflow.............................................................................................................................123

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Segmentation................................................................................................................................123 Shared Contacts............................................................................................................................123 Synchronization.............................................................................................................................124 Task List - People Sheet.................................................................................................................124 Task Management.........................................................................................................................124 Templates......................................................................................................................................124 Unlimited Call Notes......................................................................................................................124 Web Design Tools..........................................................................................................................124 Web Microsite Design....................................................................................................................124 Win/Loss........................................................................................................................................124 Case Management Overview................................................................................................................124 Alerts............................................................................................................................................125 Case Categories............................................................................................................................125 Case Context.................................................................................................................................125 Case Entry - People Sheet..............................................................................................................125 Case Management Workbench.....................................................................................................125 Communication.............................................................................................................................125 Contact Management...................................................................................................................125 Convert Case.................................................................................................................................125 CRM Cases....................................................................................................................................125 Online Knowledge Base.................................................................................................................125 Task List - People Sheet.................................................................................................................125 Traceability....................................................................................................................................126 Workflow......................................................................................................................................126 Quote Management Overview..............................................................................................................126 Manufacturing Details...................................................................................................................126 Miscellaneous Charges..................................................................................................................126 Multiple Forecast Confidence Factors.............................................................................................126 One Time Ship To Location............................................................................................................126 Opportunity/Quote Entry - People Sheet........................................................................................127 Quote Entry...................................................................................................................................127 Quote Header Miscellaneous Charge.............................................................................................127 Quote Order Wizard......................................................................................................................127 Quote Order Wizard - One Time Ship To........................................................................................127 Quote Tracker...............................................................................................................................127 Searches........................................................................................................................................127 What-If Scheduling........................................................................................................................127 Demand Management Overview...........................................................................................................127 Automatically Close Rejected Schedules.........................................................................................128 Automatic Demand Matching........................................................................................................128 Automated Shipping.....................................................................................................................129 Cancel Non Matched.....................................................................................................................129 Contract Changes.........................................................................................................................129 Contract Matching........................................................................................................................129 Contract Quantities.......................................................................................................................129

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Contract Structure.........................................................................................................................129 CUMM Validation..........................................................................................................................129 CUMs............................................................................................................................................130 Demand Entry - Close and Process Schedules.................................................................................130 Demand Entry - Update Parts and Prices........................................................................................130 Demand Contract Entry - Close a Contract....................................................................................131 Demand Contract Entry - Open a Contract....................................................................................131 Demand Mass Review - Close Demand..........................................................................................131 Demand Mass Review - Demand Types..........................................................................................131 Demand Processing Override.........................................................................................................131 Demand Review Report.................................................................................................................131 Demand Review Report - Log Entries and Price Discrepancies.........................................................131 Demand Schedule.........................................................................................................................132 EDI Enhancements.........................................................................................................................132 EDI/Demand Management Configured Parts..................................................................................132 Efficient Interface..........................................................................................................................132 Evaluated Receipt Settlements/Pay on Receipt................................................................................132 Forecast Pro® Integration..............................................................................................................133 Forecasts.......................................................................................................................................133 Locking Header and Line Details....................................................................................................133 Manual Creation of Demand Reconcile Records.............................................................................133 Manual Processing.........................................................................................................................134 Price Discrepancy Validation..........................................................................................................134 Reservation Priority Codes.............................................................................................................134 Sales Order Review Process............................................................................................................134 Allow Non Perfect Match...............................................................................................................135 Unmatch Process...........................................................................................................................135 Order Management Overview...............................................................................................................135 Alternate Parts...............................................................................................................................135 Backorders....................................................................................................................................135 Bill-To Customer Logic...................................................................................................................135 Blanket Orders...............................................................................................................................137 Build Order From History...............................................................................................................137 Buy To Orders................................................................................................................................137 Calculations at the Header, Line, and Release Levels......................................................................138 Contact Tracker.............................................................................................................................138 Copy Order Enhancements............................................................................................................138 Create Demand Entries..................................................................................................................138 Credit Card Authorization and Encryption......................................................................................138 Credit Checks................................................................................................................................138 Customers.....................................................................................................................................138 Delivery Days without Trading Partner............................................................................................138 Drop Ship......................................................................................................................................139 Flexibility.......................................................................................................................................139 Fulfillment Processing....................................................................................................................139

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Fulfillment Queue Management....................................................................................................139 Fulfillment Workbench..................................................................................................................140 Fulfillment Workbench - Reserve Parts Updated.............................................................................140 Lock Order Line Quantity...............................................................................................................140 Mark For Customers......................................................................................................................140 Miscellaneous Charge Maintenance - Percentage Charge Codes....................................................141 Miscellaneous Charges..................................................................................................................141 Multi-Level Capable to Promise (CTP).............................................................................................141 Multi-Level Configured Sales Kits...................................................................................................141 Multiple Ship-To Addresses............................................................................................................141 One Time Ship To Location............................................................................................................141 Online Reservation.........................................................................................................................142 Order Job Wizard..........................................................................................................................142 Order Tracker................................................................................................................................142 Order-Based Discounts..................................................................................................................142 Price Lists.......................................................................................................................................142 Project Management.....................................................................................................................142 Quote Order Wizard - One Time Ship To........................................................................................142 Sales Commission..........................................................................................................................143 Sales Kits - Capable to Promise......................................................................................................143 Sales Kits - Customer Shipments....................................................................................................143 Sales Kits - Packing Slip and Invoice Print.......................................................................................144 Sales Kits - Parent Parts..................................................................................................................144 Sales Kits - Part Type......................................................................................................................144 Sales Order Entry - Copy Order......................................................................................................144 Sales Order Entry - Sold To in Different Territories..........................................................................145 Ship from Multiple Locations.........................................................................................................145 Single Level Configurations............................................................................................................145 Wave Picking.................................................................................................................................145 Miscellaneous Charge - Type Options............................................................................................145 Invoice When Complete................................................................................................................146 Configuration Overview........................................................................................................................146 Approval.......................................................................................................................................146 Automatically Mark Method Materials Global................................................................................146 Bill of Materials..............................................................................................................................146 Configurator - Tree View...............................................................................................................146 Configurator Technical Reference Guide........................................................................................146 Configure Subassembly Transfer Parts............................................................................................147 Configured Parts within Configured Parts......................................................................................147 Cost Rollup Group Report..............................................................................................................147 Create Part Numbers.....................................................................................................................147 Do Not Display Input.....................................................................................................................147 Do Not Process On Leave Expressions When Page Loads................................................................147 Ensure Rule Accuracy.....................................................................................................................148 Excel Interface...............................................................................................................................148

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Global Input Variables...................................................................................................................148 Move Inputs Between Pages..........................................................................................................148 MRP Inclusion................................................................................................................................148 Multi-Company Rules....................................................................................................................148 Options.........................................................................................................................................149 Page Level Control.........................................................................................................................149 Pricing...........................................................................................................................................149 Process Dynamic Lists....................................................................................................................149 Revisions.......................................................................................................................................149 Rules.............................................................................................................................................149 Screen Input Builder......................................................................................................................149 Skip Page......................................................................................................................................149 Smart Part Number........................................................................................................................149 Sub-Component Configuration.....................................................................................................149 Synchronize Revision Approval.......................................................................................................150 Use Alternate Methods..................................................................................................................150 Configured Status.........................................................................................................................150 Get Details From Generated Method.............................................................................................150 EDI Overview........................................................................................................................................150 Audit.............................................................................................................................................151 Documents....................................................................................................................................151 EDI Interface and Integration.........................................................................................................151 History...........................................................................................................................................151 Implementation.............................................................................................................................151 Net Change...................................................................................................................................151 Outbound EDI Documents.............................................................................................................151 Third-Party Suppliers......................................................................................................................151 Trading Partners............................................................................................................................151 Transactions..................................................................................................................................151 Updates.........................................................................................................................................152 Service Management...................................................................................................................................152 Expense Management Overview...........................................................................................................152 Approval Workflow.......................................................................................................................152 Employee Expense Report..............................................................................................................154 Employee Maintenance.................................................................................................................154 Expense Search..............................................................................................................................154 Purchasing Miscellaneous Charge/Credit Maintenance...................................................................154 Quick Entry Codes.........................................................................................................................154 Reimbursable Check Box...............................................................................................................155 Time and Expense Approval...........................................................................................................155 Time and Expense Entry.................................................................................................................155 Field Service Overview...........................................................................................................................155 Automated Dispatching.................................................................................................................156 Contract Renewals........................................................................................................................156 Cost-of-Service..............................................................................................................................156

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Inventory Allocations.....................................................................................................................156 Invoice Directly..............................................................................................................................156 Labor Charges...............................................................................................................................157 Material Charges...........................................................................................................................157 Returns..........................................................................................................................................157 Service Call Center Workbench......................................................................................................157 Service Contracts...........................................................................................................................157 Service-Level Agreements..............................................................................................................158 Time and Material Billing...............................................................................................................158 Tracking Service Inventory.............................................................................................................158 Warranties.....................................................................................................................................158 RMA Inspection Sample Size..........................................................................................................158 Maintenance Management Overview....................................................................................................158 Maintenance Job Prefixes..............................................................................................................159 Labor Interface Options.................................................................................................................160 Maintenance Job Approval Options...............................................................................................160 Maintenance Jobs..........................................................................................................................160 Preventive Maintenance Planning..................................................................................................161 Project Management Overview.............................................................................................................161 AP Invoice Entry.............................................................................................................................161 Capture COS for Projects...............................................................................................................161 Capture Project Revenue...............................................................................................................162 Invoicing Methods.........................................................................................................................162 Other Direct Costs.........................................................................................................................163 Project Billing.................................................................................................................................163 Project Duplication........................................................................................................................164 Project Entry..................................................................................................................................164 Project Revisions............................................................................................................................165 Rates.............................................................................................................................................165 Revenue Recognition.....................................................................................................................165 WBS Phases...................................................................................................................................165 Time Management Overview................................................................................................................166 Approvals......................................................................................................................................166 Default Shift..................................................................................................................................167 Recall Previously Approved or Rejected Transactions......................................................................167 Restrict Entry Check Box................................................................................................................167 Restrict Time Entry.........................................................................................................................167 Select Range of Dates....................................................................................................................168 Time and Expense Entry.................................................................................................................168 Time Booking Exception Report.....................................................................................................168 Time Entry and Approval Workflow...............................................................................................168 Time Report...................................................................................................................................170 Time Types....................................................................................................................................170 Views............................................................................................................................................170 Production Management.............................................................................................................................171

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Job Management Overview..................................................................................................................171 Assemblies....................................................................................................................................172 Auto Job Firm Process....................................................................................................................172 Auto Job Release Process...............................................................................................................172 Backflush.......................................................................................................................................172 Burden Rates.................................................................................................................................172 Customized Views.........................................................................................................................172 Drag-and-Drop Interface................................................................................................................172 Job Adjustment - Reopen Subcontract Operation...........................................................................172 Job Closing and Completion Process..............................................................................................173 Job Costing...................................................................................................................................173 Job Costing Technical Reference Guide..........................................................................................173 Job Entry.......................................................................................................................................173 Job Manager.................................................................................................................................173 Job Tracker....................................................................................................................................173 Job Types......................................................................................................................................173 Kanban.........................................................................................................................................173 Lean Metrics..................................................................................................................................174 Material Shortage Flag...................................................................................................................175 New/Change Order Notifications...................................................................................................175 Online Cost Tracking.....................................................................................................................175 Order-to-Job Linking......................................................................................................................175 Planned Overproduction of Assemblies..........................................................................................175 Planning Workbench.....................................................................................................................175 Production Activity........................................................................................................................175 Production Detail Report................................................................................................................176 Production Detail Report - Exclude Miscellaneous Charges.............................................................176 Production Planners Workbench....................................................................................................176 Productivity...................................................................................................................................177 Quality Control..............................................................................................................................177 Reference Designators...................................................................................................................177 Scheduling....................................................................................................................................177 Serial Matching.............................................................................................................................177 Yield Scrap....................................................................................................................................177 Project Management Overview.............................................................................................................177 Capture COS for Revenue Recognition..........................................................................................178 Scheduling Overview............................................................................................................................178 Automated Scheduling by Capability.............................................................................................178 Capabilities with Zero Priority........................................................................................................178 Change Impact..............................................................................................................................179 Conditional Forward Schedule.......................................................................................................179 Dependent Capabilities..................................................................................................................179 Drag-and-Drop..............................................................................................................................179 Dual Resource Constraints.............................................................................................................179 Finite Load Horizon........................................................................................................................179

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Finite or Infinite Capacity...............................................................................................................179 Finite Scheduling...........................................................................................................................179 Global Scheduling Component Process..........................................................................................179 Material Constraints......................................................................................................................180 Material Constraints Displayed.......................................................................................................180 Memos on Multi-Resource Scheduling Board.................................................................................180 Minimize WIP................................................................................................................................180 Move Time and Queue Time - Production Calendar Constraints.....................................................180 Multi-Level Assemblies...................................................................................................................181 Operation Complete Quantity Displayed........................................................................................181 Operation Complete Time Displayed..............................................................................................181 Overload Informer.........................................................................................................................181 Reschedule Delta...........................................................................................................................181 Resource-Based Schedule..............................................................................................................181 Resource Group.............................................................................................................................181 Rough Cut Scheduling...................................................................................................................181 Rough Cut Scheduling - Save Resource Load.................................................................................181 Scheduling Factor Send Ahead......................................................................................................181 Scheduling Technical Reference Guide...........................................................................................182 Start Time......................................................................................................................................182 Visual Alerts..................................................................................................................................182 Visual Production Scheduling Board...............................................................................................182 What-If..........................................................................................................................................182 Engineering Overview...........................................................................................................................182 Alternate Methods........................................................................................................................182 Bill of Materials (BOM)...................................................................................................................182 Calculate Manufacturing Lead Time...............................................................................................183 Capability Planning........................................................................................................................183 Cost Load......................................................................................................................................183 Cost Rollup....................................................................................................................................183 Cost Set Grouping.........................................................................................................................183 Costing Workbench.......................................................................................................................184 Costs Stored..................................................................................................................................184 Critical Path View..........................................................................................................................184 Dimensional Planning....................................................................................................................184 Document Linking.........................................................................................................................184 Drag-and-Drop Interface................................................................................................................184 Engineering Change and Revision Control.....................................................................................184 Engineering Workbench................................................................................................................184 Engineering Workbench - Reference Designators...........................................................................184 Engineering Workflow...................................................................................................................185 Get Details....................................................................................................................................185 Mass Replace/Delete......................................................................................................................185 Multiple and What-If Cost Sets......................................................................................................185 Part Cost per Plant.........................................................................................................................185

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Part Unit of Measure - Conversion Factor Update...........................................................................185 Phantom Structures.......................................................................................................................186 Requirements Reporting................................................................................................................186 Resource Planning.........................................................................................................................186 Revision Compare..........................................................................................................................186 RoHS Compliance..........................................................................................................................186 Subcontracting Services.................................................................................................................186 UOM Class Maintenance - Conversion Operator............................................................................186 Visual Display................................................................................................................................187 Where-Used..................................................................................................................................187 Material Requirements Planning Overview.............................................................................................187 Available-to-Promise......................................................................................................................187 Bill of Material...............................................................................................................................187 Forecast.........................................................................................................................................187 Log File..........................................................................................................................................188 Master Production Schedule..........................................................................................................188 Material Planning..........................................................................................................................188 Material Requirements Planning Technical Reference Guide...........................................................188 MPS Entry - Combine Forecast Quantities......................................................................................188 MRP Generation............................................................................................................................189 Multi-Level Pegging.......................................................................................................................189 Multi-Site......................................................................................................................................189 Multiple MRP and PO Suggestion Processes...................................................................................189 Part Planning Tools........................................................................................................................189 Plan As Assembly...........................................................................................................................189 Planning Horizon...........................................................................................................................190 Planning Types..............................................................................................................................190 Recycle Jobs..................................................................................................................................190 Rough Cut Scheduling...................................................................................................................190 Short Horizon Days of Supply........................................................................................................190 Short Horizon Planning..................................................................................................................190 Smart Forecast®............................................................................................................................191 Sourcing by Plant...........................................................................................................................191 Start Minimum Quantity................................................................................................................191 Data Collection.....................................................................................................................................191 Data Collection Module - New Location.........................................................................................191 Enhanced Work Queue..................................................................................................................191 Material Movement.......................................................................................................................192 MES Access to User-Defined Tables...............................................................................................192 MES Material Handling..................................................................................................................192 MES Menu....................................................................................................................................192 Shop Warnings..............................................................................................................................192 Work Queue..................................................................................................................................192 Enhanced Quality Assurance.................................................................................................................192 Configurator.................................................................................................................................193

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Feature Summary

Equipment Calibration...................................................................................................................193 Inspection Attributes.....................................................................................................................193 Inspection Data Collection.............................................................................................................194 Inspection Plans.............................................................................................................................194 Part Revisions................................................................................................................................194 Skip Lot Control............................................................................................................................194 Skip Lot Processing........................................................................................................................194 Specifications................................................................................................................................195 Inspection Results Entry.................................................................................................................195 Handheld Overview..............................................................................................................................196 Serial Number Capture..................................................................................................................196 Serial Number Scanning.................................................................................................................196 Process Material Queue.................................................................................................................196 Manufacturing Execution System (MES) Overview.................................................................................196 Enhanced Work Queue..................................................................................................................196 RMA Processing and RMA Disposition...........................................................................................197 Quality Assurance Overview..................................................................................................................197 Audit Trails....................................................................................................................................197 Certificate of Compliance..............................................................................................................197 Corrective Action...........................................................................................................................198 Cost of Quality..............................................................................................................................198 Course Request Browse.................................................................................................................198 Debit Memos.................................................................................................................................198 Discrepant Material Report Processing...........................................................................................198 Employee Training.........................................................................................................................198 Inspection Workbench...................................................................................................................199 Material Review Board...................................................................................................................199 Non-Conformant Records..............................................................................................................199 Non-Nettable Bins.........................................................................................................................199 Packing Slips..................................................................................................................................199 Supply Chain Management..........................................................................................................................199 Inventory Management Overview.........................................................................................................200 Allocation Views............................................................................................................................201 Assign Serial Numbers to Parts.......................................................................................................201 Country of Origin..........................................................................................................................201 Cost Tracking................................................................................................................................201 Cross-Reference............................................................................................................................201 Custom Serial Number Format.......................................................................................................201 Customer and Supplier Managed Inventory...................................................................................201 Cycle and Physical Counts.............................................................................................................202 Dimensional Inventory...................................................................................................................202 FIFO Costing Method.....................................................................................................................202 Flexible Costing.............................................................................................................................202 Global Trade Standards.................................................................................................................202 Inventory Clarification....................................................................................................................203

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Inventory Lot Tracking...................................................................................................................203 Issue Material in Decimals..............................................................................................................203 Lot Control....................................................................................................................................203 Lot Generation..............................................................................................................................203 Lot Number Entry..........................................................................................................................204 Mass Issue.....................................................................................................................................204 Material Backflush.........................................................................................................................204 Multiple Warehouses/Bins..............................................................................................................204 Non Quantity Bearing Parts............................................................................................................204 Part Cross Referencing...................................................................................................................204 Part Master Price Breaks................................................................................................................205 Part Tracker...................................................................................................................................205 Physical and Perpetual Inventory....................................................................................................205 Serial Control................................................................................................................................205 Serial Documentation....................................................................................................................206 Serial Number Tracker...................................................................................................................206 Substitute Parts.............................................................................................................................206 Time-Phased Material Inquiry/Report..............................................................................................206 Unit of Measure Features...............................................................................................................206 Voided Serial.................................................................................................................................206 Shipping / Receiving Overview..............................................................................................................206 Auto-Invoice..................................................................................................................................207 Bill of Lading.................................................................................................................................207 Customer Shipment Tracker..........................................................................................................207 Customizable Packing Slips and Labels...........................................................................................207 Divert Receipts into Inventory........................................................................................................207 Inbound Container Tracking..........................................................................................................207 Landed Costs.................................................................................................................................207 Mark For Customers......................................................................................................................208 Mass Receipt/Ship Button..............................................................................................................208 Mass Ship......................................................................................................................................208 Miscellaneous Receipts..................................................................................................................208 Miscellaneous Shipment Tracker....................................................................................................208 Pack and Ship/Packout Processing..................................................................................................208 Pack IDs.........................................................................................................................................209 Packout.........................................................................................................................................209 Payment Vouchers.........................................................................................................................209 Phantom Packs..............................................................................................................................209 Receipt Tracker..............................................................................................................................210 Shipping Labels.............................................................................................................................210 Shipping Performance...................................................................................................................210 SSCC Codes..................................................................................................................................210 Subcontract Parts..........................................................................................................................210 Two Stage Shipping and Receiving................................................................................................210 Default Receipt Line Quantity........................................................................................................210

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Feature Summary

Purchase Management Overview..........................................................................................................211 Approved Suppliers.......................................................................................................................211 Automated Purchasing Tools.........................................................................................................211 Change Unit of Measure...............................................................................................................211 Conversion Factor Override - Purchasing UOM...............................................................................211 Cross-Referencing.........................................................................................................................211 Customer and Supplier Managed Inventory...................................................................................211 Inter-Company PO - Automate Drop Shipments.............................................................................213 Mass Purchase Order Receipt.........................................................................................................213 Multiple Location Receipts.............................................................................................................213 Non-Inventory POs.........................................................................................................................213 Part Master Price Breaks................................................................................................................213 Phased Out Parts Suggestions........................................................................................................213 Purchase History............................................................................................................................213 Purchase Order Printing.................................................................................................................213 Purchase Order Tracker..................................................................................................................213 Purchase Order Types....................................................................................................................213 Purchase Requisition......................................................................................................................214 Redirect Purchases into Inventory...................................................................................................214 Supplier Tracker.............................................................................................................................214 Supplier Tracker - Logged Invoices.................................................................................................214 Use Tax.........................................................................................................................................214 Purchase Contracts Management Overview..........................................................................................214 Part Schedule................................................................................................................................215 Periodicity Code............................................................................................................................215 Supplier Relationship Management Overview........................................................................................215 Buyer's Workbench.......................................................................................................................216 Data Mining..................................................................................................................................216 E-mail Integration..........................................................................................................................216 Epicor Sourcing Integration............................................................................................................216 History Reports..............................................................................................................................217 Part Price-Break Tables...................................................................................................................217 Partial Job Quotes..........................................................................................................................217 Review Worksheet.........................................................................................................................217 RFQ Decision Wizard.....................................................................................................................217 RFQ Search Capability....................................................................................................................217 RFQs for Materials or Services........................................................................................................217 Supplier/Part..................................................................................................................................217 Supplier's Workbench....................................................................................................................217 Advanced Material Management Overview...........................................................................................217 Advanced Shipping........................................................................................................................218 Assign Material Requests...............................................................................................................218 Bar Coding on Demand.................................................................................................................219 Bill of Lading.................................................................................................................................219 Customer Shipment Tracker..........................................................................................................219

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Customizable Packing Slips and Labels...........................................................................................219 Divert Planned Receipts to Inventory..............................................................................................219 Label Printing................................................................................................................................219 Mass Ship......................................................................................................................................219 Material Handler Interface.............................................................................................................219 Miscellaneous Receipts..................................................................................................................219 Miscellaneous Shipment Tracker....................................................................................................219 Packing Slips..................................................................................................................................219 Part Identification..........................................................................................................................219 Payment Vouchers.........................................................................................................................219 Pick Face.......................................................................................................................................220 Prioritizing Orders..........................................................................................................................220 Receipt Tracker..............................................................................................................................220 Reporting Scrap.............................................................................................................................220 Reserving Inventory.......................................................................................................................220 Sales Order Allocation...................................................................................................................220 Scanning.......................................................................................................................................220 Security.........................................................................................................................................220 Shipping and Receiving..................................................................................................................220 Shipping Labels.............................................................................................................................221 Shipping Performance...................................................................................................................221 Shop Floor Interface......................................................................................................................221 Subcontract Parts..........................................................................................................................221 Two Stage Shipping and Receiving................................................................................................221 WIP Locations................................................................................................................................221 WIP Staging...................................................................................................................................221 WIP Traceability.............................................................................................................................221 Financial Management.................................................................................................................................221 Accounts Receivable Overview..............................................................................................................222 Adjust Sales Accounts on Invoice Lines..........................................................................................222 Adjustments..................................................................................................................................223 Aging Information.........................................................................................................................223 AR Interest Invoices.......................................................................................................................223 AR Invoice Entry - Multi-Currency..................................................................................................223 AR Invoice Tracker.........................................................................................................................223 AR Prepayments............................................................................................................................223 Bill-To Customer Logic...................................................................................................................223 Consolidated Invoice Reporting.....................................................................................................225 Create Invoices Per Packing Slip Line..............................................................................................225 Credit Card Authorization.............................................................................................................225 Credit Card Processing..................................................................................................................225 Credit Holds..................................................................................................................................226 Credit Manager Workbench..........................................................................................................226 Customer Receipts.........................................................................................................................226 Customer Reminders.....................................................................................................................226

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Feature Summary

Customer Tracker..........................................................................................................................226 Debit Notes...................................................................................................................................226 Finance Charges............................................................................................................................227 Finance Charges - Include CM.......................................................................................................227 Free Form Invoice Numbering........................................................................................................227 History...........................................................................................................................................228 Invoice Entry..................................................................................................................................228 Invoice Tracker..............................................................................................................................228 Invoice/Statement Forms................................................................................................................228 Letters of Credit............................................................................................................................228 Manual Selection of Shipments and Invoices..................................................................................228 National Accounts.........................................................................................................................228 Payment Instruments.....................................................................................................................228 Report Format Transmission...........................................................................................................229 Sales Analysis................................................................................................................................229 Sales Commission Report...............................................................................................................229 Sales Commissions........................................................................................................................229 Sales Tax Register..........................................................................................................................229 Settlement Currencies...................................................................................................................229 Settlement Taxes...........................................................................................................................230 Soft Formats for EFT......................................................................................................................230 Storno Accounting........................................................................................................................230 Tax Regimes..................................................................................................................................230 Taxes on Detail Lines.....................................................................................................................230 Terms and Conditions....................................................................................................................230 VAT on Settlement Report.............................................................................................................231 Void Invoices and Cash Receipts....................................................................................................231 Accounts Payable Overview..................................................................................................................231 AP Prepayments............................................................................................................................231 Central Payment............................................................................................................................231 Checks..........................................................................................................................................232 Exchange Rate...............................................................................................................................232 Future Dated Payment Instruments................................................................................................233 General Ledger Interface...............................................................................................................233 History...........................................................................................................................................233 Inspection......................................................................................................................................233 Job Cost Updates..........................................................................................................................233 Legal Numbers..............................................................................................................................233 Letters of Credit............................................................................................................................234 Payment Entry...............................................................................................................................234 Purchasing Variance......................................................................................................................234 Recurring Entries...........................................................................................................................234 Soft Formats for EFT......................................................................................................................234 Subcontractor Invoices...................................................................................................................234 Supplier Tracker.............................................................................................................................234

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Terms and Conditions....................................................................................................................234 Three-Way Match..........................................................................................................................235 Use Tax.........................................................................................................................................235 VAT on Settlement Report.............................................................................................................235 Voided Numbers............................................................................................................................235 Advanced Allocations Overview............................................................................................................235 Allocation Codes...........................................................................................................................236 Allocation History and Reversal......................................................................................................236 Allocation Processing.....................................................................................................................236 Asset Management Overview...............................................................................................................237 Asset Activities..............................................................................................................................237 Asset Register................................................................................................................................237 Conventions..................................................................................................................................237 Depreciation Methods...................................................................................................................237 Module Integration........................................................................................................................238 Multi-Currency Support.................................................................................................................238 Physical Asset Tag..........................................................................................................................238 Cash Management Overview................................................................................................................238 Bank Reconciliation.......................................................................................................................238 Petty Cash.....................................................................................................................................238 Currency Management Overview..........................................................................................................238 Accounts Payable..........................................................................................................................239 Bank Accounts..............................................................................................................................239 Cash Receipts................................................................................................................................239 Currency Hierarchy........................................................................................................................239 Customer Orders...........................................................................................................................239 Customer Price Lists.......................................................................................................................239 Exchange Rates.............................................................................................................................239 Gain/Loss Calculations...................................................................................................................239 Invoicing........................................................................................................................................239 Multi Currency..............................................................................................................................239 Purchase Orders............................................................................................................................240 Quotations....................................................................................................................................240 Reporting......................................................................................................................................240 Revaluation Options......................................................................................................................240 Service Contracts...........................................................................................................................240 Supplier Price Breaks......................................................................................................................240 Three Decimal Multi-Currency Support..........................................................................................240 Deferred Revenue Accounting Overview...............................................................................................240 Revenue Amortization...................................................................................................................241 Revenue Recognition.....................................................................................................................241 Hold/Unhold Amortization Periods.................................................................................................241 General Ledger Overview......................................................................................................................241 Account Tracker............................................................................................................................242 Adjustments..................................................................................................................................242

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Feature Summary

Advanced Financial Reporting........................................................................................................242 Allocations....................................................................................................................................243 Annual Total Journal Report..........................................................................................................243 Auto-Export GL Data.....................................................................................................................243 Balance Control.............................................................................................................................243 Budgets.........................................................................................................................................243 COA Generation............................................................................................................................243 Consolidation................................................................................................................................243 Correspondence Accounting.........................................................................................................244 Enhanced Chart of Accounts.........................................................................................................244 Financial Report Writer..................................................................................................................244 Flexible Posting Times....................................................................................................................244 General Ledger Report Writer........................................................................................................244 GL Controls...................................................................................................................................244 GL Distribution Report - Book Selection.........................................................................................245 GL Transaction Detail Tracker.........................................................................................................245 Global Rounding Engine................................................................................................................245 Global Tax Engine..........................................................................................................................245 Invoice Logging and GL Accounting...............................................................................................245 Journal Detail Tracker....................................................................................................................245 Legal Numbering...........................................................................................................................246 Multiple Books..............................................................................................................................246 Multiple Company.........................................................................................................................246 Multiple Fiscal Calendars and Adjustments.....................................................................................246 Multiple Validation Rules...............................................................................................................246 Multi-Company Journal Processing ...............................................................................................247 Posting Engine...............................................................................................................................247 Statements....................................................................................................................................247 Currency Transactions GL Import...................................................................................................247 Reference Rules.............................................................................................................................247 Multi-Site Overview..............................................................................................................................248 Alternate Bill of Materials per Plant................................................................................................249 Alternate Routings per Plant..........................................................................................................249 Cost by Plant.................................................................................................................................249 Financial Consolidation..................................................................................................................249 Forecasts.......................................................................................................................................249 Global Customers, Parts and Suppliers...........................................................................................249 Global Supplier Price Agreements..................................................................................................249 Information Sharing.......................................................................................................................249 Inter-Company Eliminations...........................................................................................................249 Inter-Company Trading..................................................................................................................249 Microsoft Project Integration.........................................................................................................250 Multi-Company.............................................................................................................................250 Multi-Company Purchasing............................................................................................................250 Multi-Company Security................................................................................................................250

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Multi-Site Consolidation - Sonic Installation...................................................................................250 Multiple Currencies.......................................................................................................................251 Multiple Project Contacts...............................................................................................................251 Plant Scheduling Functions............................................................................................................251 Production Plants...........................................................................................................................251 Project Analysis..............................................................................................................................251 Project Budgets.............................................................................................................................251 Project Generation.........................................................................................................................251 Project Invoicing............................................................................................................................251 Project Management.....................................................................................................................252 Project Schedule............................................................................................................................252 Responsiveness and Visibility..........................................................................................................253 Revenue Analysis...........................................................................................................................253 Shared Warehouses.......................................................................................................................253 Single Company or Global Credit Checking...................................................................................253 Sourcing by Plant...........................................................................................................................253 Unique Accounts...........................................................................................................................253 Unlimited Parent-Child Hierarchy...................................................................................................253 Virtual Multi-Company Views........................................................................................................253 Virtual Plant Support.....................................................................................................................253 Payroll Overview...................................................................................................................................253 Automatic General Ledger Entries..................................................................................................254 Auto-Pay.......................................................................................................................................254 Check History................................................................................................................................254 Checks..........................................................................................................................................254 Departments/Shifts........................................................................................................................254 Direct Deposit................................................................................................................................254 Employees.....................................................................................................................................254 Magnetic Media Reporting............................................................................................................254 Pay Types......................................................................................................................................254 Payroll Check Entry........................................................................................................................254 Payroll Check Form - Pay Rate Field................................................................................................254 Payroll Taxes..................................................................................................................................255 Personnel Information...................................................................................................................255 Tax Deductions..............................................................................................................................255 Transfer Labor Hours.....................................................................................................................255 Voluntary Deduction......................................................................................................................255 W-2 Forms....................................................................................................................................255 Rebates, Promotions, and Royalties Overview........................................................................................255 Generate Rebate Transaction Process.............................................................................................256 Get Rebates...................................................................................................................................256 Rebate Contract Entry...................................................................................................................256 Rebate Trackers.............................................................................................................................256 Rebate Transaction Adjustment.....................................................................................................256 System and Tools.........................................................................................................................................256

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Feature Summary

Administration Console........................................................................................................................257 Import Active Directory Users.........................................................................................................257 Advanced Print Management Overview.................................................................................................258 APM Plus Sub-Module...................................................................................................................258 Color Prints and Scans...................................................................................................................259 Document Distribution..................................................................................................................259 Document Management................................................................................................................259 Document Splitting........................................................................................................................259 Microsoft Office Integration...........................................................................................................259 Multiple Data Formats...................................................................................................................259 Multiple Image Formats.................................................................................................................259 Multiple Output Methods..............................................................................................................259 Advanced Quality Management (AQM) Overview..................................................................................259 Audit and Cost Monitoring............................................................................................................260 Customer Communications...........................................................................................................260 Employee Database.......................................................................................................................260 Epicor 9 Integration.......................................................................................................................260 Manage Documentation................................................................................................................260 Move WIP......................................................................................................................................260 Quality Management.....................................................................................................................261 Supplier Communications..............................................................................................................261 AutoVue Overview................................................................................................................................261 Cimitry-Autovue Integration..........................................................................................................261 BAQ Report Designer Overview.............................................................................................................261 BAQ Directives...............................................................................................................................262 BAQ Report Tools..........................................................................................................................263 Custom BAQ Report......................................................................................................................263 Deploy Reports to the Main Menu.................................................................................................263 Export and Import BAQ Report......................................................................................................263 External Update Method................................................................................................................263 Standard BAQ Report....................................................................................................................263 Updatable Business Activity Queries (BAQs)....................................................................................263 Bartender Overview..............................................................................................................................264 Auto-Print Integration....................................................................................................................264 Label Printing................................................................................................................................264 Business Activity Management Overview...............................................................................................264 Auto-Print Reports or Labels..........................................................................................................264 BAM Rules.....................................................................................................................................264 Business Activity Manager.............................................................................................................264 Change Logs.................................................................................................................................264 Custom Global Alerts....................................................................................................................265 Custom Procedures.......................................................................................................................265 Dashboard.....................................................................................................................................265 Executive Dashboard.....................................................................................................................265 Business Activity Query Overview..........................................................................................................265

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BAQ Designer................................................................................................................................266 BAQ Printing.................................................................................................................................271 BAQ Searches................................................................................................................................271 BAQ to XML..................................................................................................................................271 Change BAQ Author.....................................................................................................................271 Custom Queries.............................................................................................................................271 Export and Import Queries.............................................................................................................271 External Update Method................................................................................................................271 Generate ASP................................................................................................................................272 BAQ Zone......................................................................................................................................272 Standard Queries...........................................................................................................................272 Updatable Business Activity Queries (BAQs)....................................................................................272 Handle Business Entities in BAQ Designer......................................................................................272 BAQ Support for Windows Server ODBC Data Sources...................................................................273 BAQ Search Dialog Enhancements.................................................................................................273 BAQ Zone......................................................................................................................................273 Business Process Management Overview...............................................................................................274 .Net Action Content......................................................................................................................274 Actions..........................................................................................................................................274 Condition Statements....................................................................................................................274 Data Directives..............................................................................................................................274 Data Form Designer.......................................................................................................................275 Holds.............................................................................................................................................277 Informational Messages.................................................................................................................277 Method Directives.........................................................................................................................277 Multiple Changed Row Support.....................................................................................................278 Property Bag Support....................................................................................................................278 Service Connect Integration...........................................................................................................278 Customization Overview.......................................................................................................................278 Custom Web Forms.......................................................................................................................278 Customization Wizards..................................................................................................................278 Debugging Customizations in Visual Studio...................................................................................281 Dynamic Extended Properties.........................................................................................................282 Dynamic User Defined Fields..........................................................................................................283 Embedded Dashboard Panel Wizard..............................................................................................284 Export Customizations...................................................................................................................284 Grid Customization.......................................................................................................................284 Image Column Row Rule Wizard...................................................................................................284 Image Column Wizard...................................................................................................................284 Multiple Customizations................................................................................................................284 Non-Customizable Forms...............................................................................................................284 Revert to Original Format...............................................................................................................285 New Standalone User-Defined Tables............................................................................................285 Toolbox - New PictureBox Control.................................................................................................285 Web Form Customization..............................................................................................................285

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Work in Process Stages..................................................................................................................285 Dashboards Overview...........................................................................................................................285 Custom Dashboards......................................................................................................................286 Dashboard Assemblies...................................................................................................................286 Dashboard Charts..........................................................................................................................287 Dashboard Crystal Reports.............................................................................................................287 Dashboard Image Column.............................................................................................................288 Dashboard Interface Types.............................................................................................................288 Dashboard Mass Update................................................................................................................288 Dashboard Properties - Disable Refresh All.....................................................................................288 Dashboard Style Sheets.................................................................................................................289 Dashboard Tech and User Notes....................................................................................................289 Deploy Dashboards to the Main Menu...........................................................................................289 Executive Dashboards....................................................................................................................289 Export and Import Definitions........................................................................................................289 Grid, Chart, and Tracker Views......................................................................................................289 Process Links.................................................................................................................................289 Publish and Subscribe....................................................................................................................289 Queries..........................................................................................................................................290 Report View and Report Link.........................................................................................................290 Standard Dashboards....................................................................................................................290 Updatable Dashboards..................................................................................................................290 Uptake From Excel.........................................................................................................................291 Excel Uptake Enhancements..........................................................................................................291 Copy to Excel................................................................................................................................291 URL and XSLT View.......................................................................................................................291 URL Query Phrase Subscribers........................................................................................................291 Integration with Performance Canvas............................................................................................292 Epicor SharePoint Publisher............................................................................................................292 Adding AppBuilt Dashboards to MES.............................................................................................293 Data Tagging Overview.........................................................................................................................293 Epicor Web Access Data Tag Support............................................................................................293 Documentation and Education Overview..............................................................................................293 Embedded Courses........................................................................................................................293 Field Help......................................................................................................................................295 Improved Help Search....................................................................................................................296 Links that Open Programs..............................................................................................................298 Reorganized Help System..............................................................................................................299 Enterprise Content Management..........................................................................................................299 Email Attachments........................................................................................................................300 Enterprise Performance Management Overview....................................................................................300 Performance Canvas......................................................................................................................300 Server and Cube Connect Tools.....................................................................................................300 Epicor Information Worker....................................................................................................................301 Information Worker Data...............................................................................................................301

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Information Worker for Excel.........................................................................................................301 Information Worker for Outlook....................................................................................................302 Information Worker for Word........................................................................................................302 Information Worker Installation.....................................................................................................302 Information Worker Re-Architecture..............................................................................................302 Epicor Service Connect Overview..........................................................................................................303 Convert Data.................................................................................................................................303 Custom Workflows........................................................................................................................303 One-Stop Administration...............................................................................................................303 Service Connect -- Additional Parts Functionality............................................................................303 Transform Data.............................................................................................................................304 Unified Processes...........................................................................................................................304 Epicor Tax Connect Overview................................................................................................................304 Activation......................................................................................................................................304 Notifications..................................................................................................................................304 Real-Time Tax Calculations............................................................................................................304 Tax Solution Integration.................................................................................................................304 Verify Customer Addresses............................................................................................................304 Epicor Web Access™.............................................................................................................................305 Appearance...................................................................................................................................305 Browser Support............................................................................................................................306 Epicor Everywhere™ and User Accounts.........................................................................................306 Epicor Web Access Flexibility..........................................................................................................306 Support for Customization............................................................................................................306 Localization Overview...........................................................................................................................306 Available Country Specific Functionality Packs................................................................................306 Available Languages......................................................................................................................307 Country Specific Functionality........................................................................................................308 Language Maintenance.................................................................................................................308 Multi Language.............................................................................................................................309 Right to Left Text Support..............................................................................................................310 Satellite Assemblies.......................................................................................................................310 Translation Utility...........................................................................................................................310 User Entered Language Elements...................................................................................................310 Management Reporter Overview..........................................................................................................310 Management Reporter..................................................................................................................310 Management Reporter Tools.........................................................................................................311 OPEN4 Overview...................................................................................................................................311 Epicor Integration..........................................................................................................................312 GL Information Extraction..............................................................................................................312 Productive Time Extraction.............................................................................................................312 PayPal Service Update - 4.3 Version......................................................................................................312 Personalization Overview......................................................................................................................312 Favorite Groups.............................................................................................................................312 Interface Layouts...........................................................................................................................312

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Options Window...........................................................................................................................312 Reset Layouts to Base....................................................................................................................313 Save Personalizations.....................................................................................................................313 Shortcut Bar..................................................................................................................................313 View Menu....................................................................................................................................313 Product LifeCycle Management Overview.............................................................................................313 Document Management................................................................................................................314 Export or Import Documents..........................................................................................................314 Microsoft Office Integration...........................................................................................................314 Workflow Management................................................................................................................314 Replication Server Overview..................................................................................................................314 Report Tools.........................................................................................................................................314 Alternate Report Styles..................................................................................................................314 SQL Server Reporting Services Overview.........................................................................................315 Searches Overview................................................................................................................................315 Advanced Searches........................................................................................................................316 Business Activity Query Searches....................................................................................................316 Enterprise Quick Search.................................................................................................................316 Enterprise Search...........................................................................................................................316 Epicor Search Anywhere................................................................................................................316 Enterprise Search Management Console........................................................................................316 Named Searches............................................................................................................................317 Quick Searches..............................................................................................................................317 Standard Searches.........................................................................................................................317 Security Overview.................................................................................................................................317 Menu Security Report....................................................................................................................318 ShopVision Overview............................................................................................................................318 Cash Flow.....................................................................................................................................318 Customer Shipping Performance...................................................................................................318 Plant Performance.........................................................................................................................318 Sales Order Backlog Analysis..........................................................................................................318 Supplier Performance....................................................................................................................318 Sourcing Overview................................................................................................................................318 Sourcing Integration......................................................................................................................318 Styling and Themes Overview...............................................................................................................318 Load Style Theme..........................................................................................................................319 Microsoft Office® 2007 Style.........................................................................................................319 RunTime Styler..............................................................................................................................320 Style Tracking................................................................................................................................320 Theme Maintenance Wizard..........................................................................................................320 System Management Overview.............................................................................................................320 /RPT Run Time Argument...............................................................................................................320 Administration Console.................................................................................................................320 BI Web Parts..................................................................................................................................320 Company Configuration................................................................................................................321

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Compression.................................................................................................................................321 Context Menu Maintenance..........................................................................................................321 Cube Connect...............................................................................................................................321 Customization/Personalization Maintenance..................................................................................322 Document Attachments.................................................................................................................322 External Company Maintenance....................................................................................................327 Implementation Checklist..............................................................................................................327 Multi-Company Menu...................................................................................................................327 Multiple System Agents.................................................................................................................328 System Tasks.................................................................................................................................329 Performance Tuning Technical Reference Guides ..........................................................................329 Plant Configuration Control...........................................................................................................329 Processes.......................................................................................................................................329 Report Style - Output EDI...............................................................................................................329 Sales Connect................................................................................................................................329 Status Balloon Properties...............................................................................................................329 TIE Commerce Overview.......................................................................................................................330 TIE Commerce Integration.............................................................................................................330

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9.05 Feature Summary

Feature Summary

9.05 Feature Summary Welcome to the 9.05 Feature Summary—an overview of the features and functionality in your Epicor application. This document is a high-level overview of the major capabilities contained in the current release, and it is oriented towards anyone who wants a general understanding of overall features and functionality. This document assumes that the reader has no detailed knowledge of current functionality, but has general business knowledge relative to this Epicor application. The Feature Summary is organized into feature highlights by service pack and cumulative (since 9.04.500) features: • Epicor 9.05 Service Pack Feature Highlights -- This section contains the features introduced in specific Epicor 9.05 service packs. Within the highlights section, features are organized first by module group (for example, Sales Management) and then by module (for example, Demand Management). If you are upgrading the Epicor application, review this section to see the features added with the latest release. • Epicor 9.00 - 9.05 Cumulative Features -- All the features included in all releases of the Epicor application from 9.04.500 through the current 9.05.602 version appear in this section. This section is also organized by module groups and then by modules. If you are new to the Epicor application, review this information for an overview of the major available features. The Feature Summary is available in both online and printable (.pdf) formats.

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Feature Summary

Epicor 9.05 Feature Highlights

Epicor 9.05 Feature Highlights This section contains the features introduced in Epicor 9.05.600 and each subsequent Epicor 9.05 service pack. The features are organized first by service pack. Within each service pack section, the features are then organized module group (for example, Sales Management) followed by module (for example (Demand Management). If you are upgrading the Epicor 9.05 application, review this section to see the features added with each service pack.

Epicor 9.05.604 Feature Highlights The following contains new features added for Epicor 9.05.604. If you are upgrading from a previous version of the Epicor application, review this information to see the features added with this release.

Service Management Service management capabilities (for example, Field Service) include such areas such as production and facilities maintenance. This suite of modules are particularly important for businesses in today's climate where maintenance and repair are often more cost-effective than new capital acquisition.

Project Management Overview The Project Management module is enhanced to provide more accuracy for tracking costs and managing project phases. Use this functionality to gain more oversight over the progress of each project. Now each Project WBS phase contains features which improves accuracy and simplifies labor entry: • You can define multiple activities against each WBS phase. These activities have resource requirements and the estimated time costs for each specific resource assigned to the phase. • The interface is simplified so that users can quickly enter the project number and the WBS phase. The Epicor application then automatically assigns the job number, and this job automatically records the labor placed against this phase of the project. Users select the operation they need to record time against, and the labor expense is automatically placed against the job which contains the operation. When you run Project Analysis, you can now increase the revision level of a project. The current project and its data is then archived into history. You can then view this historical information through the Project tracker. Material costs are now further broken down into Other Direct Costs (ODC). These material costs are entered as miscellaneous charges. For job costing purposes, these separate direct costs are totaled within the overall material cost for the job. However, within the Project Management module, these costs are separated into the Material and Other Direct Costs categories.

Capture COS for Projects The Capture COS/WIP Activity process now calculates (captures) the cost of sales (COS) for projects in place of the Capture Revenue and COS Recognition process. Important The Capture Revenue and COS Recognition process has been renamed to Capture Revenue Recognition.

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Epicor 9.05 Feature Highlights

Feature Summary

Note For more information, review Application Help topics: Capture COS/WIP Activity, Capture Revenue Recognition, and Project Management Recognition Methods Transaction Hierarchy. Menu Path Navigate to this program from the Main Menu: • Material Management > Inventory Management > General Operations > Capture COS/WIP Activity • Production Management > Job Management > General Operations > Capture COS/WIP Activity • Service Management > Project Management > General Operations > Capture COS/WIP Activity

Capture Project Revenue Capture Revenue and COS Recognition has been renamed to Capture Revenue Recognition. Use the Capture Revenue Recognition process to calculate (capture) revenue for projects. This program allows you to recognize revenue at different stages of a project. Four recognition methods are supported by this process: • On Invoice Recognition • Labor Booking Recognition • Actual Burden Recognition • Manual Recognition Note For more information, review Application Help topics: Capture Revenue Recognition, Relationship between Invoicing Methods and Recognition Methods, and Project Management Recognition Methods Transaction Hierarchy. Important The processing of cost of sales (COS) on projects is now done solely through the Capture COS/WIP Activity process. Menu Path Navigate to this program from the Main Menu: • Service Management > Project Management > General Operations > Capture Revenue Recognition

Time Management Overview The Time Management module contains the functionality you need to approve and enter employee time entries against a specific project. By leveraging this functionality, you can then accurately track how much labor is being used to complete each project. You first define time types, like Regular Time, Over Time, Vacation, and so on. These time types define the specific kinds of time used to calculate the current and complete expenses placed against a project. You select these time types within Time and Expense Entry. The module contains an approval process through which employee time is verified against a selected project. Users first launch the Time Approval program to indicate how much time is budgeted to be placed against a specific project. After the employee time is approved, the employee time is then available to place against the project through Time and Expense Entry. You can then monitor the amount of time being placed against each project. Launch the Time report to review all of the time entries entered between a specific Start Date and End Date period. Likewise, you can use the Time Booking Exception report to review any indirect labor entries currently entered against one or multiple projects.

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Feature Summary

Epicor 9.05 Feature Highlights

Through this functionality, you can monitor the labor costs being accumulated against a project. This functionality improves planning and calculates more accurate expense calculations.

Select Range of Dates In Time and Expense Entry, use the Shift key to select a range of dates in the Calendar view. The transactions included within the range will display in the Calendar view as well as in the tree view. To see all transactions in a range spanning more than one week, you must be sure that Month is selected in the Retrieve Records By action item.

Financial Management Epicor financial management solutions provide manufacturers with the tools needed to create value through monitoring financial conditions and timely decision making. This functionality reduces costs and improves cash flow. Epicor Financials can help improve your ability to drop more to your bottom line—the ultimate test of your success and competitive advantage.

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General Ledger Overview General Ledger (GL) processes and posts entries created by Job Management, AR, AP and Payroll, as well as manual entries made directly in the general ledger. A chart of accounts is easily established to control how you want the application to report on your business. You can even export your general ledger data to a spreadsheet to handle any special requirements.

Reference Rules There is a new type of posting rule named Reference Rule in GL Transaction Type Maintenance. The Reference Rule supports the correspondence accounting in the form of generating strictly bi-line general ledger (GL) transactions. This rule works similarly to the way pre-posting rules currently works and is used only to populate a GL control that would be linked to a post entity for future use without populating any amounts or debit/credit accounts. Correspondingly, this rule type does not create any GL details. However, unlike pre-posting rules, this new rule type is still run during the normal posting process and has a property that indicates the specific posting entity the outgoing GL control is attached to. Note For more information, refer to the GL Transaction Type Maintenance topic in the Application Help.

Menu Path Navigate to this program from the Main Menu: • Financial Management > General Ledger > Setup > GL Transaction Type Important This program is not available in the ®Epicor Web Access™ interface. You can launch this program from an Epicor Smart Client (Windows ) interface.

System and Tools Finding the right information quickly is the key element to the success of using any software package. That's why Epicor offers several tools that allow you to tailor your system to meet your specific needs. It's an amazing characteristic of Epicor that will help you find any information you need, when you need it. There are several enhancements that impact the system as a whole, and not just a single module or program. In addition, there are many changes in our third party applications. The Executive Dashboard is a single application that encompasses multiple capabilities such as inquiries, ad-hoc reports, workbenches, graphical analysis, alerts, and business monitoring. It is a robust, one-stop interface that replaces traditional menu systems with a personalized role or context based views that link into core transactions of the system. The Executive Dashboard also puts the visual indicators and functions that you use the most right at your fingertips. The Executive Dashboard enables you to develop your own workbenches using a series of online views of information - such as a Tracker. From a Tracker, "open with" technology lets you drill into any part of the system: whether to enter a new order, modify an existing job, or update a customer record. The power of the Dashboard is in how it enables you to specify your work preferences, then tailor Epicor to match your needs.

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Epicor 9.05 Feature Highlights

BAQ Search Dialog Enhancements Use the BAQ Search form to quickly locate the query of your interest. On the Basic sheet, use the following options to narrow down your search. • System - Use this option to allow searching for system (delivered) BAQs. • Updatable - Use this option to allow searching for updatable BAQs. • Cross-Company - Use this option to allow searching for cross-company BAQs. • Shared - Use this option to allow searching for shared BAQs. • External - Use this option to allow searching for external (ODBC) BAQs. • Global - Use this option to allow searching for global BAQs. • Query ID Starts With - Use this option to search for a query based on first characters of a Query ID. • Author - Use this option to search for a query based on its author. • Description Substring - Use this option to search for a query based on its description. A wildcard matching is supported.

BAQ Support for Windows Server ODBC Data Sources Business Activity Queries support connections to external (non-Epicor) data sources. The external data can be used in additional dashboard renderings, like dashboard applications, mobile framework, Epicor Sharepoint Publisher and so on. Working with external data sources is very similar to ordinal query design and execution process. In Business Activity Query Designer, use the New > External Query option to design a new external query. In ODBC Connection Parameters window, specify your ODBC source and establish connection. Note It is required to have ODBC connections configured on the machine where application server is hosted. The ODBC query execution is sent as a single statement, that is generated during a query design. It doesn't need to be regenerated on each query execution.

Handle Business Entities in BAQ Designer The BAQ Designer supports handling business entities. While creating a business activity query, it is possible to add all the tables for a particular business entity. On the Phrase Build > DiagramView sheet, use the Business Objects button to search for and load table(s) within an entity, for example, Part. The links between loaded tables are displayed automatically. Within the Business Objects window, you may use the filter box at the top to quickly locate a business entity of your interest.

Debugging Customizations in Visual Studio If you have Microsoft Visual Studio, you can debug customizations and step through code. Microsoft Visual Studio 2010™ any version except Express must be installed on the computer where you are running the Epicor client. You should have C# or VB.NET (or both) installed in Visual Studio for complete debugging functionality.

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To debug a customization: 1. On a computer where Visual Studio is installed, start Epicor. 2. From the Options menu, select Developer Mode. 3. Navigate to the program you have customized. Double-click its icon. The Select Customization window displays. 4. In the Select Customization window, select the Debug in Visual Studio check box, click the customization layer you want to debug, and click OK. Visual Studio is launched into a source code file and stopped at a break point on the first line of the InitializeGlobalVariables method (this may take some time). At this point you can use the debugging features of Visual Studio to step though lines, set other break points, evaluate values etc. To get past the first break point that was set for you and to run the form, press F5. Now if you complete actions on the form that reach a break point that you set, Visual Studio again becomes the active application (you may have to click its flashing item on the taskbar). Note Remember the following: • You cannot make code changes in the debugger. Stop the debugger (Shift + F5), and use the Epicor customization environment to make your code changes. Then debug again as needed. • Each time you debug a new source code file is opened in Visual Studio. Closing no longer active code files is ok. However, if you close Visual Studio, you have to exit Epicor and restart Epicor to debug again.

Import Active Directory Users You can import Windows users from your Active Directory domain to create Epicor users. You can set defaults both by settings used in a template user record and by entering data during the import wizard. Prerequisites: • Your company network must use Windows Active Directory. • Set up template users. A template user is a standard user record whose user account settings are configured to match what you want when importing a particular group of Windows users. For example, you might have a user record set up for accounting users and another for executive users and so on. Open the Epicor client to add template users (System Management > Company Maintenance > User). Template user records do not have to be enabled to use them during an import, and disabling a template user record is the best practice. To import Active Directory users to create Epicor users: 1. In Epicor Administration Console, under the server installation to which you want to add users, click Users. 2. From the Action menu, select Import Active Directory User(s). The import wizard starts. 3. Read information and click Next. 4. For User, enter the user ID of the template user you would like to use for this import to filter the list. Highlight the template user record and click Next. 5. In the text box left of Add, enter a Windows user name or a Windows group name, then click Add. If users came in that you did not want to add, highlight them and click Remove. When you are ready with the list of users and/or groups to import, click Next.

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Epicor 9.05 Feature Highlights

6. Review the list of users about to be imported. You can see what information is being brought over from the Windows account(s). You can type missing information in if you wish. If you wish for all of the user being imported to be enabled upon import select Enable imported users. When you are ready, click Finish. Users who successfully import disappear from the list. Users who did not import due to a conflict stay in the list with an exclamation point icon. Hover over the icon for error message. If all users/groups imported successfully the wizard closes.

Status Balloon Properties Set the status balloon properties to enable or disable balloon notifications from being displayed by the System Monitor icon. Users can choose whether or not to receive balloon notifications for tasks tracked in their System Monitor. Example of a balloon notification:

Notifications can be set for: • Successful reports. • Report errors. • Successful processes. • Process errors. Open System Monitor by double-clicking its icon in the system tray, then select Actions > Status Balloon Properties. Select the items for which you want notifications and click OK.

Support Customizable Tracker in ESP Epicor Sharepoint Publisher dashboards support customizable tracker views. Customizable properties include: • Fields selections • Captions • Position • Size of edit controls

Adding AppBuilt Dashboards to MES Use the Handheld Manufacturing Execution System (MES) to view deployed dashboards. To display a dashboard on the MES menu, first create a dashboard using a smart client. Once finished, deploy a dashboard as a smart application. In the MES developer mode, use the Customization Tools Dialog window to hang a dashboard on one of the available buttons.

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Epicor 9.05.603 Feature Highlights The following contains new features added for Epicor 9.05.603. If you are upgrading from a previous version of the Epicor application, review this information to see the features added with this release.

Sales Management Quoting and managing sales orders enables the vital coordination of activities between your sales, plant, shipping, and accounting groups. You dictate whether to hold all companies in a single database, or each company in individual databases, where each company can have its own chart(s), currencies, and calendars. Use the Quote Management and Order Management modules to capture orders and seamlessly integrate the information with supply chain, production, fulfillment, and accounting systems. By streamlining the sales process—centralizing access to product, pricing, customer information - orders can be generated with a minimal number of steps. It automates and improves labor-intensive processes for quoting, proposal generation, configuration, and order entry. You can increase sales productivity by ensuring accuracy during the quote and order processes and identifying the right solution to meet your customers’ needs.

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Epicor 9.05 Feature Highlights

Demand Management Overview Use Demand Management to more efficiently manage short and long term contracts, turning the demand from these contracts into sales orders and Material Requirements Planning (MRP) forecasts. Demand Management incorporates the framework and business logic necessary to efficiently manage long term contracts. These contracts encompass forecasts, sales orders, changes to sales orders, and shipping schedules, whether the information is entered manually, electronically, or both. You can enter demand information manually, electronically through EDI (Electronic Data Interchange), or both. The EDI feature suite generates electronic information that passes both to and from your customers. Demand Management handles creation, analysis, editing, and reconciliation of cumulative records for releases from your customers. Demand Management includes the following functionality to support long term contracts: • Provides the ability to have several sales orders/lines attached or subordinate to the contract. • Creates the ability to review contracted values and quantities with actual incoming quantities and values. • Delivers an efficient interface and process to manage the volume of data possible with long term contracts. • Includes the capability to view the impact of incoming contract changes before accepting, while allowing them to be accepted, revised, or rejected and provides the appropriate response to trading partners. • Provides access to both forecasts and sales orders from one point of entry. • Allows the management and reconciliation of CUMs (cumulative shipping quantity). • Allows the acceptance of incoming information to be handled individually, in mass, or in auto-accept mode at the trading partner or document level. Important For this module to be fully functional with EDI, Service Connect must be installed. If you use EDI to process your demand, you need to install and configure the EDI functionality on your application. You set up the EDI functionality on your network server.

Demand Contract Entry - Close a Contract You can close a demand contract using the Actions menu. Once you close a contract, you cannot create new demand entries for that contract.

Demand Contract Entry - Open a Contract You can reopen a closed demand contract using the Actions menu. After you reopen a contract, you can add new demand entries for that contract.

Service Management Service management capabilities (for example, Field Service) include such areas such as production and facilities maintenance. This suite of modules are particularly important for businesses in today's climate where maintenance and repair are often more cost-effective than new capital acquisition.

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RMA Inspection Sample Size The Return Material Authorization (RMA) module now has the ability to define both a sample size percentage and a sample size amount for the RMA inspection process. The RMA inspection sample size value is obtained from the Part Inspection data record sample size, the sample percent or both. If there is a sample percent quantity, then the Inspection quantity is calculated using the sample percentage multiplied by the receipt quantity field. If the quantity is less than the sample size, you can set the inspection quantity to the sample size, if not, you can set the inspection quantity equal to the calculated quantity. If no part inspection record exists then the quantity value defaults. Example Addison Inc. wants to inspect at least 10% of parts received on any receipt and make sure that a minimum of 100 parts is inspected every time. To do this, enter a sample percentage of 10% and a sample size of 100 in Part Inspection.

Production Management The Epicor suite of production management applications, comprised of Job Management, Scheduling, Material Requirements Planning, and Quality Assurance, uses sophisticated technologies to model your best practices and empowers your personnel to make decisions that result in optimization of your production process. Whether you are a global, multi-site enterprise or a single-site manufacturer, the fundamental need for precise and flexible planning and scheduling is an ever present requirement for your business. Specific functionality like consolidated purchasing, transfer functionality, and consolidated financials helps global enterprises manage the complexity of their size and take advantage of the efficiencies that smaller organizations enjoy.

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Epicor 9.05 Feature Highlights

Enhanced Quality Assurance The Enhanced Quality Assurance module contains a number of features which help you to assess the quality of received and manufactured parts. Use this module to reduce the cost of goods sold, so you can improve the financial performance of your products in cost and revenue. Available functionality within this module are: • Test Plans - Use Configurator to define the items you wish to monitor through the quality process. You can leverage this program to create rules to determine whether a part quantity passes or fails inspection. Each test plan links to a part or operation. Test data is entered against this part or operation, and the Epicor application determines the results of the inspection. Using the test results data, the application determines if the inspection process has passed or failed for the part or operation. In the event of a failure a non-conforming material record is created and handled through standard processing. All test results are stored for future analysis and review. • Skip Lot Processing - You leverage this functionality to define how often parts are inspected at the time of receipt. If the receipt does not require inspection, this receipt quantity is passed directly to stock. If parts require inspection the receipt is placed on the inspection queue and is evaluated through a test plan. You define a series of skip lot rules in Configurator. The skipping rules are controlled at the part and supplier levels. • Calibration - You can use this module to enter calibration information against equipment. The calibration information ensures the values used by the equipment during the quality process are accurate. The calibration information form is used in conjunction with the Configurator. Calibration information is stored against the equipment as a resource. This functionality is created to work together with the Maintenance Management and Asset Management modules.

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Multiple Inspection Plans The Enhanced Quality Assurance module now has the ability to assign multiple inspection plans and specifications to a part, nonconformance material (NCM), or a job. The multiple records display in the Inspection Plans sheet and can be selected for the inspection process. Inspection Results Entry contains three grids: • Inspection Plans - Displays the available inspection plans and specifications used in the in the inspection process. For each row in this inspection grid there will be corresponding grid in the other two grids. Note The Inspection Plan grid is always additive, when you select a subassembly or an operation, plans for that subassembly or operation are added to any plans already in the grid. • Inspection Sample Detail - Displays the samples to be inspected for the selected inspection plan. • Results - Displays the entered results once the inspection results have been entered. Note The Results grid displays only one result for the selected inspection plan, specification, and sample.

System and Tools Finding the right information quickly is the key element to the success of using any software package. That's why Epicor offers several tools that allow you to tailor your system to meet your specific needs. It's an amazing characteristic of Epicor that will help you find any information you need, when you need it. There are several enhancements that impact the system as a whole, and not just a single module or program. In addition, there are many changes in our third party applications. The Executive Dashboard is a single application that encompasses multiple capabilities such as inquiries, ad-hoc reports, workbenches, graphical analysis, alerts, and business monitoring. It is a robust, one-stop interface that replaces traditional menu systems with a personalized role or context based views that link into core transactions of the system. The Executive Dashboard also puts the visual indicators and functions that you use the most right at your fingertips. The Executive Dashboard enables you to develop your own workbenches using a series of online views of information - such as a Tracker. From a Tracker, "open with" technology lets you drill into any part of the system: whether to enter a new order, modify an existing job, or update a customer record. The power of the Dashboard is in how it enables you to specify your work preferences, then tailor Epicor to match your needs.

CRM User Interface The CRM User Interface is available for users with a CRM user license. The /CRM argument causes the application to launch using the CRM User Interface. The CRM User Interface displays the modules that include: • Customer Relationship Management • Case Management • Quote Management • Configurator Management • ShopVision • Trackers • Status Dashboards

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Epicor 9.05 Feature Highlights

Multiple System Agents You can set up multiple system agents based on your requirements for generating reports and processes. With multiple system agents, you can send reports to different AppServers based on a set of rules you define. For example, a system agent can be defined using AppServers with different schedules so various processes and reports run at times that make better use of your available network resources. System agents could also be located on servers in different time zones so that multiple sites in these different time zones can all share one common database. Use System Agent Maintenance to set up multiple system agents; this program is located in the System Management > Utilities folder on the main menu.

Alternate Clients BPM Messages To enhance the BPM coverage, BPM information messages are transmitted to alternate clients - Epicor Mobile Access, Epicor Web Access, Web Services and Service Connect.

Required Field Visual Indicator The Required Field option is available on the General tab within the Options window, accessible from theTools menu in a program interface. Select this check box to indicate which fields need data before a new record is saved. This field defaults to false. Once selected, use the drop-down menu to select a color of the indicator.

Epicor 9.05.602 Feature Highlights No feature enhancements were released with the 9.05.602 service pack. This service pack focused on improving the performance of existing functionality.

Epicor 9.05.601 Feature Highlights The following contains new features added for the Epicor 9.05.601 service pack. If you are upgrading from a previous version of the Epicor application, review this information to see the features added with this release.

Sales Management Quoting and managing sales orders enables the vital coordination of activities between your sales, plant, shipping, and accounting groups. You dictate whether to hold all companies in a single database, or each company in individual databases, where each company can have its own chart(s), currencies, and calendars. Use the Quote Management and Order Management modules to capture orders and seamlessly integrate the information with supply chain, production, fulfillment, and accounting systems. By streamlining the sales process—centralizing access to product, pricing, customer information - orders can be generated with a minimal number of steps. It automates and improves labor-intensive processes for quoting, proposal generation, configuration, and order entry. You can increase sales productivity by ensuring accuracy during the quote and order processes and identifying the right solution to meet your customers’ needs.

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Case Management Overview From initial call to resolution and follow-up, the Case Management module provides a customer focused solution for personalized, high-quality service. This comprehensive one-stop solution enables your service team to manage current case load and respond quickly to customers for industry leading customer satisfaction. This module includes a Case Workbench equipped with time saving links to customer focused activities (for example, new quotes, orders, RMA requests, or service calls). In addition, a search-driven knowledgeable and case driven workflow are available for standardizing case resolution. You now have easy access to dispatch field activities and enable field service representatives access to online knowledge bases, existing customer field service calls, warranty information, and service contracts. Case Management is fully integrated with all customer facing functions such as LOQ, Contact Management, Customer Management, Order Processing, Field Service, and Invoicing.

Close Case The case can be closed in Case Entry. Use the Case > Close Case option of the Actions menu to close the case. The Status field indicator on the Case sheet displays the current status of the case. Once the case is closed, the case details cannot be changed.

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Reopen Case The details of the closed case cannot be updated. To update the closed case use the Case > Reopen Case option of the Actions menu in Case Entry. The Status field indicator on the Case sheet displays the current status of the case.

Configuration Overview Configurator enables on-the-fly configuration of highly customizable and dimensional products. You configure products through a straightforward question and answer evaluation. Configurator can be accessed from Quote Entry, Order Entry, and Job Entry. It is Web-enabled, and is also available to disconnected users employing Mobile Connect.

Synchronize Revision Approval The Synchronize Part Revision Approval check box, located in the Configurator Designer > Status sheet, is renamed to Synchronize Revision Approval. When you select this check box, and you approve/unapprove the configured part in the Configurator Designer (using the Approved check box in the Status sheet), the Epicor application automatically approves or unapproves the associated part revision within Part Maintenance. The approved revision displays on the Revisions sheet within this program. In addition to synchronizing part revision approval, the Epicor application also automatically synchronizes the approval of the associated inspection plan (if any) with the approval of the configured part. The application either automatically selects or clears the Approve check box in Inspection Plan Maintenance. This option is based on the setting of the Approved check box in the Status sheet.

Customer Relationship Management Overview Outfitting your sales team with advanced, easy-to-use software is not just smart; it is a matter of survival. Customer Relationship Management (CRM) is equipped with the tools you need to find more prospects and quickly convert them to satisfied customers. Your sales people can manage the complete prospect-to-customer life cycle, give accurate revenue forecasts to management and automate many administrative tasks. The bottom line is better qualified prospects, shorter sales cycles, reduced lead-time, and more revenue. With CRM you can manage and analyze the effectiveness of marketing campaigns and events. Marketers can pinpoint targets, capture highly qualified leads, and perform cost/benefit and return on investment (ROI) analyses on promotional activities. The campaign manager can track the number of leads, opportunities, orders, and costs per campaign. Once you have the lead, the CRM functionality helps manage the entire sales process more effectively, with features such as workflow and forecasting. Contacts can be shared across the Epicor application. For example, a payroll employee can now be added as an authorized user for a buyer records reducing time and ensuring consistency You can share contacts between the following records: • shop employees (Shop Employee Maintenance) • payroll employees (Payroll Employee Maintenance) • workforce people (Workforce Maintenance) • buyers (Buyer Maintenance) • supplier contacts (Supplier Maintenance) • purchase point contacts (Supplier Maintenance)

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• customer contacts (Customer Maintenance)

CRM Call Enhancements The Call Log now includes the Related To, People, and Contacts sheets. You use these sheets to associate any contact details you need with the CRM call. Leverage these additional sheets to enter specific details you want included with each call.

Case Entry - People Sheet Use the Case > People sheet to maintain a list of contacts related to a case.

Customer Tracker - Tree View The Customer Tracker tree view now allows you to view information contained on the National Accounts sheet, as well as the Price List, Ship To, Child, and Contacts sheets and any attachments to the customer record. Use this feature to easily navigate through the tracker sheets and related functionality.

Task List - People Sheet Use the Detail > People sheet to view and maintain information on contacts related to a task.

Order Management Overview Order Management drives the Epicor ERP system. From the time a sales order is entered, its progress is tracked through final shipment, producing timely reports on demand. All sales orders and change orders are effectively managed online, reducing your chance for error and smoothing out the entire order-to-delivery process for maximum customer satisfaction.

Quote Order Wizard - One Time Ship To When creating a sales order from a quote, use the One Time Ship To sheet to enter information about the one time ship to party for the order. You can also use this sheet to quickly create a customer record based on that information. You can only use this functionality if the customer for which the order is generated allows one time shipping and shipping to third parties.

Quote Management Overview Quote Management is often the starting point for the supply chain cycle. When a quote is entered, manufacturing details are entered for the record. These records give your organization a solid head start for job management, scheduling, purchasing, and other functions of the application. Best of all, the result is greater efficiency.

Alternate Parts To improve quote and sales order accuracy, define upgrade, downgrade, substitute, and complimentary parts for each part record. Alternate parts can now be defined on each part record. These parts are defined as being either a direct substitute, a downgrade substitute, an upgrade substitute, or a complimentary product to this part. When users enter quotes or sales orders, they can display these suggestions for upgrading, downgrading, substituting, or complimenting the original part. Users can then, if desired, select a different part that better reflects the needs of the customer. This feature both improves customer satisfaction and enhances sales accuracy.

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Opportunity/Quote Entry - People Sheet Use the Tasks > Details > People sheet to maintain a list of contacts related to a task.

Quote Header Miscellaneous Charge The Header > Misc Chargers sheet in Quote Entry allows you to enter the header miscellaneous charge.

Quote Order Wizard - One Time Ship To When creating a sales order from a quote, use the One Time Ship To sheet to enter information about the one time ship to party for the order. You can also use this sheet to quickly create a customer record based on that information. You can only use this functionality if the customer for which the order is generated allows one time shipping and shipping to third parties.

Service Management Service management capabilities (for example, Field Service) include such areas such as production and facilities maintenance. This suite of modules are particularly important for businesses in today's climate where maintenance and repair are often more cost-effective than new capital acquisition.

Expense Management Overview The Expense Management module contains the functionality you need to approve and enter expense entries (claims) for employees who work on a specific project. By leveraging this functionality, you can then accurately track the expenses being accumulated against each project. You first define the expense groups, or types, you need to link with each employee. These expense types define the specific kinds of expenses placed against a project. You select these time types within Time and Expense Entry. The module contains an approval process through which employee expenses are then verified against a selected project. Users first launch the Time and Express Approval program to indicate how much expense is approved to be budgeted against a specific project. After the employee expense is approved, this expense amount is then placed against the project through Time and Expense Entry. Through this functionality, you can monitor the expense amounts being accumulated against a project. This functionality improves planning and calculates more accurate billing calculations for each project. It supports multi-currency expense requirements. You can manage direct expenses arising in AP along with specific postings to pre-defined General Ledger accounts.

Employee Expense Report Use the Employee Expense report to generate and print an expense report for project and indirect expenses for yourself or your employees. You can use the Employee Expense report to track expenses or to attach to receipts and other expense documentation to provide to the Accounts Payable department for expense reimbursement.

Field Service Overview The Field Service module is designed to manage the installation, repair, and on-going service of equipment for your customers at their facilities or out in the field. Use Field Service to schedule service calls on a timetable you

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define. The Service Call Center centralizes all processes related to dispatching technicians and cost reporting of service calls in the field. Field service also includes valuable reports that provide detailed information on individual contracts and warranties to know whether you are making or losing money. The Epicor application supports drop shipment of service parts directly to the customer site. The application is set up for a single interface, so a dispatcher can track all stages of each service call with just a few mouse clicks.

Add and Remove Items Once a field service contract is invoiced, use Service Contract Entry to add or remove items from the contract. Note that if a new item is added, it will display as an Uninvoiced line until it is invoiced in AR Invoice Entry.

Invoice Contract In AR Invoice Entry, use the Get > Contract Billing command to invoice a service contract directly without having to create a sales order and ship the contract. You also use the Contract Billing command to invoice an item added to an invoiced service contract and a recurring invoice contract. To do this, be sure to clear the Ship Contract check box within Service Code Maintenance.

Renewal Codes Use Renewal Code Maintenance to create an entry that controls the price increase when renewing a contract. When creating a contract renewal, the renewal codes are linked to the service contract codes and they use the renewal entry settings.

Renew Contracts Use the Renew Contracts process to automatically renew one or more contracts at the same time. Within Service Contract Entry, click the Actions menu and select the Get Contracts/Renewals option. You can then retrieve all the contracts that expire before the Expire Date value. Note you must also select the Renewable check box in Service Contract Entry for contract records to display.

Project Management Overview The Project Management module is enhanced to provide more accuracy for tracking costs and managing project phases. Use this functionality to gain more oversight over the progress of each project. Now each Project WBS phase contains features which improves accuracy and simplifies labor entry: • You can define multiple activities against each WBS phase. These activities have resource requirements and the estimated time costs for each specific resource assigned to the phase. • The interface is simplified so that users can quickly enter the project number and the WBS phase. The Epicor application then automatically assigns the job number, and this job automatically records the labor placed against this phase of the project. Users select the operation they need to record time against, and the labor expense is automatically placed against the job which contains the operation. When you run Project Analysis, you can now increase the revision level of a project. The current project and its data is then archived into history. You can then view this historical information through the Project tracker. Material costs are now further broken down into Other Direct Costs (ODC). These material costs are entered as miscellaneous charges. For job costing purposes, these separate direct costs are totaled within the overall material cost for the job. However, within the Project Management module, these costs are separated into the Material and Other Direct Costs categories.

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Epicor 9.05 Feature Highlights

Capture Revenue and COS Recognition Activity Use the Capture Revenue and COS Recognition Activity to calculate (capture) the posted Accounts Receivable (AR) Invoices for a selected project(s). The process results are defined by analyzing the selected projects with an Apply Date that is less than or equal to the defined As of Date. This process can be accessed in two ways, through the Main Menu or in Project Entry through the Recognition Workbench. • If this process is accessed through the Main Menu, you define the As of Date for invoiced transactions to be included in the recognition of revenue and cost of sales (COS). The process then searches for the posted AR Invoices based on the defined parameters. • If this process is accessed through the Recognition Workbench in Project Entry, the As of Date is disabled and set to the As of Date from the last run of the Build Project Analysis process. This limits the transactions recognized and includes only transactions comprised in the Build Project Analysis results. Four Recognition Methods are supported by this process: • On Invoice • Labor Booking • Actual Burden • Manual • All Methods Menu Path Navigate to this program from the Main Menu: • Service Management > Project Management > General Operations > Capture Revenue Recognition

Time Management Overview The Time Management module contains the functionality you need to approve and enter employee time entries against a specific project. By leveraging this functionality, you can then accurately track how much labor is being used to complete each project. You first define time types, like Regular Time, Over Time, Vacation, and so on. These time types define the specific kinds of time used to calculate the current and complete expenses placed against a project. You select these time types within Time and Expense Entry. The module contains an approval process through which employee time is verified against a selected project. Users first launch the Time Approval program to indicate how much time is budgeted to be placed against a specific project. After the employee time is approved, the employee time is then available to place against the project through Time and Expense Entry. You can then monitor the amount of time being placed against each project. Launch the Time report to review all of the time entries entered between a specific Start Date and End Date period. Likewise, you can use the Time Booking Exception report to review any indirect labor entries currently entered against one or multiple projects. Through this functionality, you can monitor the labor costs being accumulated against a project. This functionality improves planning and calculates more accurate expense calculations.

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Recall Previously Approved or Rejected Transactions You can recall previously approved or rejected time and expense transactions. You can recall these time transactions as long as the Capture WIP has not been run against these time transactions or the AP invoice has not been generated for expense transactions. Use this feature to recall the approval or rejection of any time or expense transaction not touched by the Capture WIP process or not invoiced in accounts payable processing.

Default Shift You can establish a default shift at the company level. A new field, Default Shift, is available in Company Maintenance on the Modules > Production > Data Collection sheet. If you select a default shift in Company Maintenance, the default shift will automatically display in the Shift field in Employee Maintenance whenever you add a new employee or a new ID for an existing employee. The Shift field in Employee Maintenance is found on the Production Info sheet.

Restrict Time Entry You can restrict an employee from entering their own time. To do so, select the Disallow Time Entry for user assigned to employee check box in Employee Maintenance, located on the Time and Expense > Time > Detail sheet. You can also identify an employee (for example, a payroll manager) in User Account Maintenance with the ability to update time or expense records for employees. This can be found on the Company > Detail sheet.

Production Management The Epicor suite of production management applications, comprised of Job Management, Scheduling, Material Requirements Planning, and Quality Assurance, uses sophisticated technologies to model your best practices and empowers your personnel to make decisions that result in optimization of your production process. Whether you are a global, multi-site enterprise or a single-site manufacturer, the fundamental need for precise and flexible planning and scheduling is an ever present requirement for your business. Specific functionality like consolidated purchasing, transfer functionality, and consolidated financials helps global enterprises manage the complexity of their size and take advantage of the efficiencies that smaller organizations enjoy.

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Job Management Overview Job Management is a comprehensive manufacturing control solution, designed specifically for the routing, scheduling, costing, and tracking of either custom or repetitive parts manufactured on the shop floor. Job Entry for a repeat part takes minimal effort. Analysis tools provide the quick and accurate reference necessary for re-quoting a part or identifying the types of work at which your company is most profitable.

Production Detail Report - Exclude Miscellaneous Charges To provide more flexibility for reporting purposes, the Exclude Miscellaneous Charges check box has been added to the Production Detail Report. Use this check box to remove shipment charges from this report. By default, miscellaneous charges for expedite fees are included in the report. This new functionality can be accessed on the Selection sheet of the Production Detail Report. Menu Path Navigate to this program from the Main Menu: • Production Management > Job Management > Reports > Production Detail

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Quality Assurance Overview The Quality Assurance module ties together all quality functions, whether it is scrapping end parts, rejecting raw materials, or tracking first article inspections. Inspectors have queues of items to inspect with full disposition and corrective action follow-up. Shop floor employees can indicate parts are non-conformant, which moves them into an inspection queue. Parts that fail inspection may be selected for review by a material review board.

Employee Training The Enhanced Quality Assurance module now has the ability to maintain requests, approvals, and results of employee course training. Important The following functionality is only available with the purchase of the Enhanced Quality Assurance module. The programs added to the Enhanced Quality Assurance module include: • Training Course Maintenance • Employee Course Request • Employee Training Course Maintenance • Training Course Schedule Maintenance • Employee Training Course Tracker • Training Course Schedule Tracker

Engineering Overview The Engineering module (Product Data Management - PDM), serves as a central knowledge repository for process and product history. It also promotes integration and data exchange among all enterprise users who interact with the product - including project managers, engineers, salespersons, buyers, and quality assurance representatives. Epicor offers a solution for manufacturers that manages the powerful information traditionally contained in engineering documents, plant floor routings, changes, sales orders, and quality documentation. It does this within a single online solution easily shared across the enterprise business.

Engineering Workbench - People Sheet Use the Tasks > Maintenance > People sheet to maintain a list of contacts related to a task.

Financial Management Epicor financial management solutions provide manufacturers with the tools needed to create value through monitoring financial conditions and timely decision making. This functionality reduces costs and improves cash flow. Epicor Financials can help improve your ability to drop more to your bottom line—the ultimate test of your success and competitive advantage.

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Accounts Receivable Overview Use the Accounts Receivable (AR) module to bill your customers as orders are shipped and then track payments as they are received. Because you can specify the creation of invoices through the order release process, you can reduce billing for a different quantity than for what was actually shipped. Customer invoices may be previewed, printed on laser or continuous preprinted forms, or faxed or emailed directly to your customer. With Accounts Receivable, you know who is buying what, and who is paying their bills on time.

VAT on Settlement Report Use this report to view the outstanding taxable balances on items that are invoiced, but are not yet fully reported since they have not been paid.

Accounts Payable Overview Use the Accounts Payable (AP) module to enter supplier invoices for purchases that you make and then create checks for the invoices you want to pay. The application can generate payments for all invoices due, those for a particular supplier, or only for specific invoices. If a supplier calls you to discuss an invoice, you have complete information at your fingertips and that history can be kept indefinitely.

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You use the Accounts Payable functionality to update both purchase orders in Purchase Management, as well as actual job costs. Adjustments are created if the purchase price does not match the invoiced price. With Accounts Payable, you know how much you owe and when it is due.

VAT on Settlement Report Use this report to view the outstanding taxable balances on items that are invoiced, but are not yet fully reported since they have not been paid.

Legal Numbers Some countries require you use unique identifiers (or legal numbers) for transactions. These identifiers have controls to prevent gaps in sequence and provide an additional tracking method. You can now use the legal number functionality within the Accounts Payable module for payment, void payment, and bank fund transfer operations.

Asset Management Overview The Asset Management module (previously called Fixed Assets) is designed to handle complex calculations of asset depreciation and asset valuation. You can use either the depreciation methods included with the module, or create custom depreciation methods to reflect the standards required in your locality. In business and accounting, assets are everything of value owned by a person or company. This module handles the needs of companies involved in the buying, selling, depreciation, and management of fixed assets. The functionality matches the global requirements for managing and accounting for assets. When your organization leverages this module, balance sheets display the monetary value of the assets owned by the company. Use the Asset Management module to set up assets using various depreciation methods and conventions. You can record asset additions, impairments, and disposals, and calculate and post depreciations.

Asset Depreciation Forecast Report Use this report to view the full year depreciation value forecast. The forecast displays regardless of whether the depreciation values have been posted.

Cash Management Overview Improve cash management through the automatic handling and reporting of discounts available, payment due dates and payment selection methods.

Petty Cash Use this set of cash management features to enter and track petty cash transactions. This functionality set enables you to create petty cash document forms; these forms are in compliance with the requirements needed by various government organizations. You can also create cash issues and receipts against AR and AP invoices. You leverage the Petty Cash functionality to create daily summary reports and print cash documents. You can maintain petty cash transactions in both local and international currencies as well as handle unauthorized petty cash documents. You can also use this functionality to automatically post transactions to the General Ledger and update sales (AR) and purchase (AP) invoices with payment information. The Petty Cash functionality requires you purchase an additional license from Epicor. These programs are then available within the Cash Management module on the Main Menu.

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Deferred Revenue Accounting Overview Deferred revenue is a revenue recognition procedure; through this procedure revenues are recognized only when the earnings process is complete. If funds are received and no goods or services have been provided, the process is not complete and revenue cannot be recognized. In this case, a deferred revenue liability is recorded. Specifically, the deferred revenue account is credited and cash, or other assets, are debited. Through the Deferred Revenue Accounting module, you can activate deferred revenue billing for customers, product groups, service contracts, and specific Accounts Receivable invoice lines. You can define a fiscal calendar to structure amortization dates. Select the fiscal calendar on the revenue amortization code to generate appropriate amortization periods and dates. After you post a deferred revenue invoice, recognize revenue based on the defined amortization code and schedule. If necessary, place amortization periods on hold or update posted invoice details. Use the module's reports to review amortization and revenue recognition details. Programs within the Deferred Revenue Accounting module include: • Revenue Amortization Maintenance • Hold/Unhold Amortization Periods • Revenue Recognition • DRA Forecast Report • DRA Reconciliation Report

Revenue Amortization Use Revenue Amortization Maintenance to define the duration of amortization, frequency of amortization periods, and recognition amount for each period. Various amortization calculation methods are available. Use Fiscal Calendar Maintenance to create a calendar that structures amortization recognition dates. Example If you want to recognize revenue on a weekly basis, you can set up a fiscal calendar with weeks as periods. Revenue will then be recognized at the end of every week.

Revenue Recognition Use Revenue Recognition to record the revenue for selected amortization periods. From this program's Actions menu, select Get Amortizations to populate the Amortizations grid with available invoices. You can highlight invoices for which you want to post amortization amounts. When the process is submitted, the appropriate GL journals are created and revenue moves from the deferred revenue account to the corresponding sales account.

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Hold/Unhold Amortization Periods Use the Hold / Unhold Amortization Periods program to place a number of amortization periods on hold. Revenue is not recognized for periods that are on hold.

General Ledger Overview General Ledger (GL) processes and posts entries created by Job Management, AR, AP and Payroll, as well as manual entries made directly in the general ledger. A chart of accounts is easily established to control how you want the application to report on your business. You can even export your general ledger data to a spreadsheet to handle any special requirements.

Annual Total Journal Report Use this report to review a summary of total debits and credits from each General Ledger journal.

System and Tools Finding the right information quickly is the key element to the success of using any software package. That's why Epicor offers several tools that allow you to tailor your system to meet your specific needs. It's an amazing characteristic of Epicor that will help you find any information you need, when you need it. There are several enhancements that impact the system as a whole, and not just a single module or program. In addition, there are many changes in our third party applications. The Executive Dashboard is a single application that encompasses multiple capabilities such as inquiries, ad-hoc reports, workbenches, graphical analysis, alerts, and business monitoring. It is a robust, one-stop interface that replaces traditional menu systems with a personalized role or context based views that link into core transactions of the system. The Executive Dashboard also puts the visual indicators and functions that you use the most right at your fingertips. The Executive Dashboard enables you to develop your own workbenches using a series of online views of information - such as a Tracker. From a Tracker, "open with" technology lets you drill into any part of the system: whether to enter a new order, modify an existing job, or update a customer record. The power of the Dashboard is in how it enables you to specify your work preferences, then tailor Epicor to match your needs.

Advanced Quality Management (AQM) Overview Advanced Quality Management (AQM) is powered by the IQS company. This software is a third-party application useful for collating data that pertains to quality information on your products. Advanced Quality Management provides the foundation for significant productivity improvements and cost reductions across your entire enterprise. This solution includes Product and Process Documentation, Customer and Supplier Management, Nonconformance and Corrective Action capability.

Move WIP Use the Move WIP program to move a work in progress (WIP) part from one job operation to another. This program has been significantly enhanced; after specifying a "from" job number, assembly part, operation, warehouse bin and part, the Epicor application now validates that a matching record exists in the PartWIP table. When you save this transaction, it updates the quantity and operation assignment in the PartWIP table record, and if the job contains a serial tracked part, the Epicor application updates the appropriate serial number and serial tracing tables to reflect the newly assigned operation.

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Business Activity Query Overview Use the Business Activity Query (BAQ) Designer to create personalized queries (BAQs) and to copy system queries so you can modify them. Queries can be accessed in different ways throughout the Epicor application. Queries can be used to generate a Crystal Report, included in Quick and BAQ searches, viewed and updated through a dashboard, and viewed and updated through a mobile device. Queries can also be exported as .xml or ASCII files, so you can edit their data in third party applications as well. The functionality has some security options, as you can create queries only available for your personal use, or create shared queries available to everyone within your company. Example You are in charge of your company's security. You need to build one query that lists all security IDs in the system for the current company. Since this item is a sensitive query, you do not select it as a shared query. You next create a query that summarizes the status of current orders. Because you want everyone to be aware about the progress of the sales orders, you define this query as a shared query. Leveraging this functionality does require some fundamental knowledge of database concepts such as table relationships, records, and field types. This knowledge helps you create queries that have good performance and display the results you want. You start by defining the information to display through your BAQ, and then finding out which database tables contain the appropriate columns which hold this data. Some application tools are available which can help you find the database information you need. Once you determine the information you want to display, you can begin creating the query through the Business Activity Query Designer. The Phrase Builder sheets define which tables you want to include in your query and what relationship each table has with each other. The Display sheets indicate which columns appear for the end user. You can also test your queries on the Analyze sheets, correcting any errors before you use this query on a dashboard or mobile device. Advanced Features Advanced features are available for more BAQ functionality. You can create updatable BAQs for data entry, executive queries that pull in complex views of data for dashboard display, and global BAQs that pull in data from several companies at the same time. Queries can be read only tools which you can later place on a smart client dashboard for display on the Main Menu. You can also create an updatable BAQ. These BAQs can be placed on a smart client dashboard and/or used on a mobile device, such as an iPhone or a Blackberry. Users then enter data through either the dashboard or the mobile device, and this new data updates records within the main database. Business Process Management (BPM) directives can be created which monitor the data entered through an updatable BAQ. Based on the conditions defined in the BPM directive, various actions run automatically. For example, you could use this functionality to verify data is being correctly entered into the database. If you have the Executive Dashboard module, you can create advanced displays for a Business Activity Query's data by creating multiple executive queries. These queries can display a BAQ's data through various graph formats. To learn more, review the Executive Query and Executive Dashboards topics. If you have the Multi-Site module, you can also create global queries which display data across multiple companies. You can then place these global BAQ's on multi-company dashboards to view the records generated by companies throughout your organization. Review the Multi-Site Technical Reference Guide for more information. Tip You can periodically export a query as either an .xml file or an ASCII file. To do this, first create your query and then export it using Business Activity Query Export Process. For more information, refer to the Business Activity Query Export Process topic.

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BAQ Zone A BAQ (Business Activity Query) zone is an embedded query you can link to a specific field on a program interface. When you activate a BAQ zone, it displays as a linked tool tip window. The data that populates this window depends on both the business activity query and current value, if any, within the linked field. After you create or modify the BAQ you will use for the BAQ zone, you then link the BAQ to a specific field by either using Extended Property Maintenance or embedding the BAQ zone in a customization. When you launch the program that contains the customized field, you will see a BAQ zone indicator on the field. You can then modify the color used to display this indicator and define a shortcut key combination that will activate the BAQ zone. You define these personalization features on the Options window; this window is located under the Tools menu. When a BAQ zone is linked to a field, a zone indicator displays on a program interface during Rune Mode. These zone indicators display as arrow buttons next to the field. Users move their mouse pointer over the BAQ zone indicator to display the tooltip window. For example:

Depending on the columns the BAQ zone returns, different behaviors are available. For example, you could have a BAQ zone that has a query linking the Customer.CustID and Customer.CustURL fields. When a user holds the mouse pointer over the zone indicator, the tooltip display a view of the web page for the current customer. Or the BAQ Zone can return standard grid data; users can then select a record from the generated data.

Compression Application data between the client and application server can be compressed to improve performance. You can enable data compression between the client and application server on a per user basis. Using compression may increase application performance, especially when data transmission distances between the client and application server are significant. To enable compression for a user, launch User Maintenance, navigate to the Options sheet, and select Enable network compression. The setting takes effect the next time the user logs on. There are three entries in the .mfgsys file that affect compression. The CompressionEnabled setting is controlled as described above in User Maintenance. The value set on the user record always overrides the CompressionEnabled value in the .mfgsys file. The other two entries are maintained in the .mfgsys file. They are and . Both are set at recommended values. Compression level, as it is adjusted higher, compresses data into smaller packets but takes more processing time to do the compression. Compression threshold is the point (in kilobytes) at which any compression is done at all. For example, at the default setting any data set smaller than 512k is not compressed.

Dashboards Overview Dashboards are flexible, powerful tools that provide easy access to critical information in a real-time environment. In addition to the standard dashboards provided with the application, you can also create custom dashboards that display specific data you need and updatable dashboards to enter data that matches your business needs. Think of a dashboard as your personalized information and command center. Much like your car's dashboard gives you current information and controls to run the car, the dashboard displays the current information and processes you need to more efficiently perform your tasks. The data you choose to display can be refreshed automatically or manually, so you are able to act on changes as they immediately occur. The dashboard displays data by using Business Activity Queries (BAQs); these queries can be custom, complex data views that display the data you need, or updatable queries users leverage to enter data specific to your business process. Several display options are available. For example, you can present data in a grid, a Chart (or

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graph), or even a graph. You can add a Tracker View (to display an advanced search) where you define the fields by which users can search data. In addition, you can add a URL link to display web pages or web parts on the dashboard. You can also add a report or link out to a report or process. The functionality also provides a way for you to export and import your custom dashboard for use in other companies within your organization.

Epicor SharePoint Publisher Use this functionality to display dashboards as web parts in the Microsoft® SharePoint® environment. Epicor SharePoint Publisher (ESP) supports the creation of SharePoint web parts that directly link to Epicor 9.xx dashboards and business activity queries (BAQs). Web Parts are integrated sets of controls for creating web sites that enable end users to modify the content, appearance, and behavior of web pages directly from a browser. All dashboard web parts access the Epicor application server directly; no web services or other intermediate layers are used to improve performance. ESP supports publish and subscribe between views, updatable dashboards and links to Performance Canvas for embedded EEPM functionality. ESP capability can eliminate the need to use Epicor Portal and supports most functionality available in the portal. The main ESP features include: • WinClient identical data render. • Data updatability supported. • Connection information and properties set up in Edit mode. • OrderBy and GroupBy functionality in grids. • "Open with" functionality (Epicor Web Access must be installed and deployed in your environment ). • Links between Grid-Tracker-Chart-Gauge. • DSP (Epicor Performance Canvas) integration. • Customizable web part settings. • Single Sign-On for Windows machines in domain. • Asynchronous Grid/Chart/Gauge update. • A single click dashboard deployment (autoconnect feature). • Supports SharePoint 2010 • ESP supports all modern browsers (Microsoft® Internet Explorer®, Safari®, Mozilla Firefox®, Google Chrome™ ). • Web Dasher utility allowing you to manipulate SharePoint pages and web parts.

Copy to Excel Use this function to automatically copy all data from a dashboard grid into Microsoft® Excel®. This feature is available in all dashboard grids, except in Dashboard runtime. If you apply any Group By settings in the grid, these will be retained in Microsoft Excel. Important To use this feature, you must have Microsoft Excel installed in your environment.

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Excel Uptake Enhancements The Uptake from Excel functionality allows you to add new records or update existing ones using a Microsoft® Excel® spreadsheet. The Uptake from Excel functionality uses an Open XML, which is an XML-based file format developed by Microsoft. It is the default document format for saving applications in Microsoft® Office® starting with Office 2007. To perform any data transactions using Uptake from Excel, the Excel spreadsheet needs to be saved in Office 2007 format (*.xlsx). Important If you use previous versions of Microsoft Office, install the Microsoft Office Open XML compatibility pack. http://office.microsoft.com/en-us/products/HA101686761033.aspx Uptake from Excel supports multithreaded updates. Use this function to specify how many threads to use at a time to make updates. You can specify up to 10 submission threads.

URL Query Phrase Subscribers The new new capability of the Dashboard allows a URL to change based on data values published within the Dashboard. This featue is particularly useful for referencing pictures, specifications, or other static content without having to add a specific URL as a UD field in numerous records. While adding a new query to a Dashboard, publish a field that you will later use as a query phrase subscriber. Use the Dashboard URL / XSLT Properties window to set a publisher to a specific replacement token on a URL phrase. Example Use the Dashboard Query Properties window to publish a field from a query, for example, Part.PartNum. On your local drive, create a folder that includes pictures of parts you wish to display in a Dashboard. Make sure the naming of pictures is equal to application part names. Add a New URL/XLST View. In the URL/XSLT Address field, specify a path to a folder and replace a name of a picture with token. For example, c:\PartPictures\[MyParts]. In the Query Phrase Subscribers section, set a publisher to Part.PartNum and in the Token field, enter [MyParts]. As you change rows in a grid, the URL pannel displays a picture of a selected part.

Integration with Performance Canvas Use the new capability to add a Performance Canvas dashboard as an embedded URL panel on Epicor dashboard. Note Before you create a new reference, on the Company Configuration > System > Epicor Everywhere sheet, enter a valid Performance Canvas URL address. Within an Epicor dashboard, use the New URL/XSLT View to create a reference to an existing Canvas. Use the Query Phrase Subscriber section to set a Performance Canvas subscriber, where Canvas Slicer will respond to Query publications. This functionality is currently available in Dashboard runtime, deployed Dashboard assembly and Epicor Web Access™.

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Data Tagging Overview Leverage the data tagging functionality to mark records with a unique condition. You can then use these unique tags to gain better search results and launch BPM directives. You can apply both personal or shared group tags to any record. To facilitate this functionality, the following features are available: • Tag Maintenance -- This set up program is available on context menus throughout the application. Use this program to create the personal and group tags you want to apply to records. • Search Programs -- All search programs now contain functionality to select records by unique tags. • Enterprise Search -- Use this global search application to search across all records by tags. • Business Process Management (BPM) -- A new directive condition is added which monitors data linked to a specific tag. Use this condition to launch actions you need on tagged data.

Epicor Web Access Data Tag Support You can now attach data tags to records created through the Epicor web client interface. Use this functionality so that any records created through the web client interface can be included in data tag search results.

Enterprise Content Management The Enterprise Content Management functionality contains the features you use to manage and link outside documents to specific Epicor records. These attached documents can be stored on your network either within a server file location or within a Microsoft® SharePoint® sit library. Once you define where your source documents will be stored, you can then indicate which file formats are available to attach onto Epicor records within the current company. To prevent these file formats from being used everywhere, however, you can also restrict which formats can be attached to which specific Epicor records. You can then further define how these files interact with the SharePoint library and/or the external file system. To complete the setup, you then indicate which third-party programs automatically launch when users select the attached file.

Email Attachments You can directly attach email message files (.msg format) to Epicor records. You do this by clicking and dragging email message files to the Epicor records. The .msg files are automatically attached to the Epicor record. This feature eliminates the previous process where you had to place .msg files on your desktop before you could attach them to records within your Epicor application.

Report Tools Alternate Report Styles You use alternate report styles to automatically print out report versions based on criteria you define. When the data values on the report/form match criteria defined for an alternate style, the report/form prints or generates using this alternate style. You can set up this functionality globally across all the companies in your organization or create alternate report versions for use in specific companies. You can create alternate styles for every report within the Epicor application.

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Use this functionality after you have created alternate report files within Crystal Reports or an SSRS report writer. Then use Report Data Maintenance to define the routing fields the Epicor application will monitor through this functionality. You then enter the various styles you wish to use within Report Style Maintenance. To complete the setup, you define the data criteria you want to automatically activate each alternate report within Alternate Report Style Maintenance.

Searches Overview Search programs are available throughout the application. Use these programs to find and select specific records to open within another program. Use each search program to filter and organize the search results through record-specific criteria. You can launch search programs by clicking a button found next to a key field or on the Navigation toolbar. Within Customer Maintenance, for example, you click the Customer button to launch the Customer Search program. Within Sales Order Entry, you click the Sales Order button. On either program, you can also click the Search (Binoculars icon) button on the Navigation toolbar to display their respective search programs. Some fields also have a Triangle icon in their top right corners. If you right-click these fields, you display a context menu that contains an Open With... sub-menu. This sub-menu displays links to the various search and entry programs related to the selected field. You can launch a search program by selecting the appropriate link. Regardless of the way you launch the search program, each program has identical functionality you can leverage to locate the records you want. The Basic tab contains the primary search fields available for each program. The Quick Search tab displays any user-defined configurable searches available; you can create quick search options exclusively for your user account or share them publically throughout your company. The BAQ tab contains a list of business activity queries you can use to generate search results; these queries are either system or custom queries. The Advanced Search tab gives you access to related dashboards that each contain a complex series of searchable fields which return precise search results. Other functionality, like Data Tag Searches and Named Searches are also available to improve the accuracy and performance of searches. Leverage this powerful functionality to return the records you need. Example You are searching for sales order 3014. You launch Sales Order Entry and click the Sales Order button. In the Sort By field, you select the Sales Order option. In the Starting At field, you enter 3000. Click Search, and the search grid returns all the sales orders that start with 3000. These records are also sorted by sales order number, so you quickly find sales order 3014. If the record for which you are searching has multiple tables like orders, jobs, customers, suppliers, and so on, and you select multiple records in the Search window, the program's Tree View only shows the one record in context. Use the navigation functionality within the Tree View to go between tables or pages within that record. The Navigation toolbar contains a list of all the records you selected in the Search window.

Enterprise Quick Search Any field that supports searching can be configured to use Enterprise Search. You can then search for records and return a record of the appropriate type to the search field. You can set up these configurations per each user or share this functionality across the entire company.

Epicor Search Anywhere Use the Epicor Search Anywhere program to trigger Epicor Enterprise searches from any application through keystroke combinations. You launch this program by clicking an icon in the system tray. Use Epicor Search Anywhere to search Enterprise Search from a spreadsheet application, a word processing application, or an email. Search Anywhere also contains functionality that returns search results to the application from where you started the search.

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Epicor 9.05 Feature Highlights

Epicor 9.05.600 Feature Highlights The following contains new features added for Epicor 9.05.600. If you are upgrading from a previous version of the Epicor application, review this information to see the features added with this release.

Epicor 9.05 Functionality Chart The following graphic displays each module group within the Epicor 9.05 application. It also details which modules are contained within each module group.

Sales Management Quoting and managing sales orders enables the vital coordination of activities between your sales, plant, shipping, and accounting groups. You dictate whether to hold all companies in a single database, or each company in individual databases, where each company can have its own chart(s), currencies, and calendars. Use the Quote Management and Order Management modules to capture orders and seamlessly integrate the information with supply chain, production, fulfillment, and accounting systems. By streamlining the sales process—centralizing access to product, pricing, customer information - orders can be generated with a minimal number of steps. It automates and improves labor-intensive processes for quoting, proposal generation, configuration, and order entry. You can increase sales productivity by ensuring accuracy during the quote and order processes and identifying the right solution to meet your customers’ needs.

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Customer Relationship Management Overview Outfitting your sales team with advanced, easy-to-use software is not just smart; it is a matter of survival. Customer Relationship Management (CRM) is equipped with the tools you need to find more prospects and quickly convert them to satisfied customers. Your sales people can manage the complete prospect-to-customer life cycle, give accurate revenue forecasts to management and automate many administrative tasks. The bottom line is better qualified prospects, shorter sales cycles, reduced lead-time, and more revenue. With CRM you can manage and analyze the effectiveness of marketing campaigns and events. Marketers can pinpoint targets, capture highly qualified leads, and perform cost/benefit and return on investment (ROI) analyses on promotional activities. The campaign manager can track the number of leads, opportunities, orders, and costs per campaign. Once you have the lead, the CRM functionality helps manage the entire sales process more effectively, with features such as workflow and forecasting. Contacts can be shared across the Epicor application. For example, a payroll employee can now be added as an authorized user for a buyer records reducing time and ensuring consistency You can share contacts between the following records: • shop employees (Shop Employee Maintenance) • payroll employees (Payroll Employee Maintenance) • workforce people (Workforce Maintenance) • buyers (Buyer Maintenance) • supplier contacts (Supplier Maintenance)

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• purchase point contacts (Supplier Maintenance) • customer contacts (Customer Maintenance)

Contact Attributes The contact functionality is enhanced so you can enter additional communication data for each contact. The new contact fields include: • IM address • Facebook ID • LinkedIn ID • Twitter ID

Customer Quick Entry A Customer Quick Entry program is available within Sales Order Entry and Opportunity/Quote Entry. Use this program to enter the primary details you need on each customer. You can later launch Customer Maintenance and enter any other information you need for the customer record.

Industry Classification Types You can now enter Industry Classification Types and codes (NAICS, SIC, NACE, and so on). These types and codes can then be selected on customer records within Customer Maintenance.

National Account Visibility The customer National Account structure can now be viewed on business activity queries. You can then display national accounts on dashboards.

Person Contact Maintenance Use this maintenance program to create and update person records. These records can then be selected as contacts for records across the application. Person Contact Maintenance is located within setup folders throughout the Sales Management suite of modules. Developed as part of the Shared Contacts functionality, you create contact records within this program and then select them on customer, supplier, payroll employee, shop employee, and workforce records. You enter the primary address, email, phone and similar information on each contact record. You also define name details like First Name, Last Name, Prefix, and Suffix information which displays on records and reports. You can also use this program to review all of the records on which this contact is used.

Shared Contacts Contact records can now be shared across your Epicor database. Any contacts you add to the database can now be pulled into other records as you need. For example, a payroll employee can now be added as an authorized user for a buyer record. This reduces time and ensures consistency, as the same contact record can be used within any record as needed.

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You can share contacts between the following records: • shop employees (Shop Employee Maintenance) • payroll employees (Payroll Employee Maintenance) • workforce people (Workforce Maintenance) • buyers (Buyer Maintenance) • supplier contacts (Supplier Maintenance) • purchase point contacts (Supplier Maintenance) • customer contacts (Customer Maintenance)

Case Management Overview From initial call to resolution and follow-up, the Case Management module provides a customer focused solution for personalized, high-quality service. This comprehensive one-stop solution enables your service team to manage current case load and respond quickly to customers for industry leading customer satisfaction. This module includes a Case Workbench equipped with time saving links to customer focused activities (for example, new quotes, orders, RMA requests, or service calls). In addition, a search-driven knowledgeable and case driven workflow are available for standardizing case resolution. You now have easy access to dispatch field activities and enable field service representatives access to online knowledge bases, existing customer field service calls, warranty information, and service contracts. Case Management is fully integrated with all customer facing functions such as LOQ, Contact Management, Customer Management, Order Processing, Field Service, and Invoicing.

CRM Cases Case Management workflows can be assigned to workforce role, in the event the case transitions into an Opportunity/Quote.

Quote Management Overview Quote Management is often the starting point for the supply chain cycle. When a quote is entered, manufacturing details are entered for the record. These records give your organization a solid head start for job management, scheduling, purchasing, and other functions of the application. Best of all, the result is greater efficiency.

Multiple Forecast Confidence Factors Quote Entry now includes best, worst and most likely confidence factor. Within Workforce Maintenance, managers will be able to declare their own confidence factor on the person records.

Demand Management Overview Use Demand Management to more efficiently manage short and long term contracts, turning the demand from these contracts into sales orders and Material Requirements Planning (MRP) forecasts. Demand Management incorporates the framework and business logic necessary to efficiently manage long term contracts. These contracts encompass forecasts, sales orders, changes to sales orders, and shipping schedules, whether the information is entered manually, electronically, or both.

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Epicor 9.05 Feature Highlights

You can enter demand information manually, electronically through EDI (Electronic Data Interchange), or both. The EDI feature suite generates electronic information that passes both to and from your customers. Demand Management handles creation, analysis, editing, and reconciliation of cumulative records for releases from your customers. Demand Management includes the following functionality to support long term contracts: • Provides the ability to have several sales orders/lines attached or subordinate to the contract. • Creates the ability to review contracted values and quantities with actual incoming quantities and values. • Delivers an efficient interface and process to manage the volume of data possible with long term contracts. • Includes the capability to view the impact of incoming contract changes before accepting, while allowing them to be accepted, revised, or rejected and provides the appropriate response to trading partners. • Provides access to both forecasts and sales orders from one point of entry. • Allows the management and reconciliation of CUMs (cumulative shipping quantity). • Allows the acceptance of incoming information to be handled individually, in mass, or in auto-accept mode at the trading partner or document level. Important For this module to be fully functional with EDI, Service Connect must be installed. If you use EDI to process your demand, you need to install and configure the EDI functionality on your application. You set up the EDI functionality on your network server.

EDI Enhancements The EDI functionality is enhanced to both improve the quality of the data received and integrate this data more accurately within your sales workflow. The enhanced EDI functionality includes: • The ability to handle and reconcile cumulative quantities. • Receipt settlement capability including "Pay on Receipt." • Alternative definitions for rejection rules when the need by and/or ship by dates cannot be met. • Additional support for allowance and charge codes including flat amounts and percentage-based calculations. • Report enhancements to allow for ease of review of net changes in demand received through EDI. • Full automation to accept inbound 830, 862, 850, 860 documents and generate outbound 855, 856, and 810 documents. • Demand Management functionality can send configuration answers to Sales Order Entry. This configuration is then used for the order detail lines on this configured part. • The Capable to Promise functionality now works with the Demand Management module.

EDI/Demand Management Configured Parts Use this EDI and Demand Management functionality to receive an intelligent configured part number and automatically run/validate the configuration. If there is a failure in the configuration, you are notified to manually reconfigure the part. Two auto-configuration options are available: • Store the inputs through another method like Service Connect into the Configurator; the Configurator then runs against those answers. • Have the Configurator accept an intelligent part number. This number is then used as an input against the Configurator rules; these rules then parse out the part number to generate the input answers.

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Feature Summary

Forecast Pro® Integration The Epicor application is integrated with Forecast Pro®, a third-party application that provides affordable and powerful sales forecasting capabilities. This integration is at the forecast entry level and is designed to offer a simple solution for the forecasting needs of most organizations.

Order Management Overview Order Management drives the Epicor ERP system. From the time a sales order is entered, its progress is tracked through final shipment, producing timely reports on demand. All sales orders and change orders are effectively managed online, reducing your chance for error and smoothing out the entire order-to-delivery process for maximum customer satisfaction.

Mark For Customers If your company ships to a distribution center instead of directly to a customer, you can specify the final destination of the order using the Mark For sheet in Sales Order Entry. Use this sheet to define the Mark For Customer and Ship To Address. After the distribution center receives the shipment, it will be sent along to the customer defined on this sheet. If you need, you can also enter a One Time Mark For customer. A shipment will only be sent once to a customer defined as a one time mark for location.

Multi-Level Capable to Promise (CTP) The Capable to Promise (CTP) feature of Order Entry can now perform multi-level CTP. To accomplish this, CTP uses the Plan as Assembly parameter to create the assembly structure on materials defined as View as Assembly when the demand is found within the cumulative lead time. This status is always true for make direct parts. It has also been extended to include stock parts if the demand falls within the cumulative lead time and the quantity on hand is short of the required quantity. For a stocked part, when demand is within the cumulative lead time and per Available to Promise (ATP), not enough stock is available to cover the demand, then an unfirm CTP job is created following the rules (which include Plan as Assembly). If the CTP is accepted, then the CTP jobs for stock parts is marked as firm, but will not directly link to the sales order.

Multi-Level Configured Sales Kits You can create multi-level configured sales kit parent part records. These multi-level sales kits can also include non-stock part components. Each level of the sales kit is generated as a separate component detail line on a sales order. You can fulfill these component detail lines through a non-stock transaction like a job or a purchase order. The component configuration data is available for display in Job Entry; you can then pull in the details (Get Details) for each component which is defined as a Make Direct part quantity.

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Epicor 9.05 Feature Highlights

Single Level Configurations Use this functionality to configure the components of a sales kit. The answers from the kit master can now be passed to the configured kit components, so features such as style, color, and size can be synchronized to the parent assembly. To use this feature, kit components must be directly linked to a job so they can be built.

Service Management Service management capabilities (for example, Field Service) include such areas such as production and facilities maintenance. This suite of modules are particularly important for businesses in today's climate where maintenance and repair are often more cost-effective than new capital acquisition.

Expense Management Overview The Expense Management module contains the functionality you need to approve and enter expense entries (claims) for employees who work on a specific project. By leveraging this functionality, you can then accurately track the expenses being accumulated against each project. You first define the expense groups, or types, you need to link with each employee. These expense types define the specific kinds of expenses placed against a project. You select these time types within Time and Expense Entry. The module contains an approval process through which employee expenses are then verified against a selected project. Users first launch the Time and Express Approval program to indicate how much expense is approved to be budgeted against a specific project. After the employee expense is approved, this expense amount is then placed against the project through Time and Expense Entry. Through this functionality, you can monitor the expense amounts being accumulated against a project. This functionality improves planning and calculates more accurate billing calculations for each project. It supports multi-currency expense requirements. You can manage direct expenses arising in AP along with specific postings to pre-defined General Ledger accounts.

Approval Workflow Users can define an approval workflow for expense transactions employees enter and submit for approval in Expense Entry. Expense approval workflows can be created for both indirect expenses and project expenses. Approval workflows for indirect expenses are primarily defined in Plant Configuration Control. If the Approval Required check box is selected in Plant Configuration Control, the approval method must be defined as Automatic or Employee. If the approval method is set to Employee, additional setup is required. To designate a group of employees as approvers, an expense workflow group for approving expense transactions must also be set up. A workflow group is comprised of tasks, task sets, and group members assigned to an approver role. • Task - A task is a combination of a task and a corresponding approval role. Different roles are used in different workflow groups. • Task Set - A task set is a group of organized tasks and milestones. An approval task set includes all the tasks required to approve an expense transaction. • Workflow Group - A workflow group consists of an approval task set and the group members assigned to the approver roles. Once an expense workflow group is created, it can be associated with an employee in Employee Maintenance, or it can be set as the default expense workflow group in Plant Configuration Control to apply it to all employees.

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Feature Summary

There are four pre-defined approval workflow groups that can be used as templates to define an expense approval workflow. These pre-defined groups include the roles, task type, tasks, and task set needed to define an expense approval workflow. The pre-defined groups include: • Supervisor Approval • Project Manager Approval • Project Manager & Supervisor Approval • Multiple Level Approval If you are using the Multiple Level Approval workflow group as a template, you must assign group members to the approval roles in Workflow Group Maintenance. If you are using the workflow groups Supervisor Approval, Project Manager Approval, or Project Manager & Supervisor Approval as a template, you do not need to assign group members to the approval roles as the application uses the employee's supervisor or the project manager as approvers.

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Employee Maintenance Expense features have been added to Employee Maintenance. The Enter Expenses check box must be selected in order for an employee to enter expenses. A Supplier is required and is used to reimburse employees for expenses.

Expense Search Users can search for a group of expense transactions by user-defined claim reference number or by accounts payable (AP) invoice number. The search results can be used to reconcile submitted expenses with invoices from the AP department.

Purchasing Miscellaneous Charge/Credit Maintenance The Purchasing Miscellaneous Charge/Credit Maintenance interface has been enhanced to enable users to better manage expenses. On the Expense Type Detail sheet, the following additions have been made: • A Chargeable check box defines whether the expense is chargeable. • The value in the Tax Liability field defaults in Expense Entry. • In the Comments pane, the Required check box defines whether comments about the expense are required in Expense Entry. • In the Comment field, comments about the expense are added that then display in Expense Entry. This can be instructions about the expense type. On the Unit Based > Detail sheet, the following additions have been made: • An Effective From Date and Effective To Date can be defined. • The Claim Unit Maximum field allows users to define the maximum number of units that can be entered. A value of zero indicates there is no maximum. Note For example, your company may want to set a maximum of 50 miles for Mileage expenses.

• The Claim Currency and Claim Unit Amount can be defined. • The Override check box indicates users are allowed to override the Claim Unit Amount defined when they enter expenses in Expense Entry.

Quick Entry Codes Quick Entry Maintenance enables users to determine frequently used expense entries and associate them with a quick entry code, or quick code. When a user adds an expense in Expense Entry, he or she can just select the quick code to populate the expense record with the defaults defined in Quick Entry Maintenance. Quick codes can be defined for each employee record.

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Feature Summary

Reimbursable Check Box In Pay Method Maintenance, a Reimbursable check box has been added that allows users to define if the expense will be reimbursed to the employee.

Time and Expense Approval The expense approvals view displays all pending transactions for the approver. These pending transactions can be approved or rejected all at once. Rates do not display by default. The Rate Preview button allows users to view rate information in the grid. The Status of each transaction also displays in the grid.

Time and Expense Entry This program enhances how users enter time and expenses in the Epicor application. • Users can use the Calendar to determine what expenses display in the tree view and hence, the expense information that displays in the Time and Expense Entry sheets. The Calendar also uses colors to indicate days for which transactions exist. • Green - Time • Yellow - Expense • Blue - Time and expense • Red - Rejected time or expense • In the Time and Expense pane on the left, icons indicate the status of transactions. • E - Entered • S - Submitted • P - Partially Approved • A - Approved • On the Employee > Expense > Detail sheet, the Claim Reference field is used to group invoices for reconciliation in AP Invoice. • The Expense Comment Instruction explains what to enter in the Expense Comment field just below it. The Expense Comment Instruction is defined for the expense type.

Project Management Overview The Project Management module is enhanced to provide more accuracy for tracking costs and managing project phases. Use this functionality to gain more oversight over the progress of each project. Now each Project WBS phase contains features which improves accuracy and simplifies labor entry: • You can define multiple activities against each WBS phase. These activities have resource requirements and the estimated time costs for each specific resource assigned to the phase. • The interface is simplified so that users can quickly enter the project number and the WBS phase. The Epicor application then automatically assigns the job number, and this job automatically records the labor placed against this phase of the project. Users select the operation they need to record time against, and the labor expense is automatically placed against the job which contains the operation. When you run Project Analysis, you can now increase the revision level of a project. The current project and its data is then archived into history. You can then view this historical information through the Project tracker.

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Material costs are now further broken down into Other Direct Costs (ODC). These material costs are entered as miscellaneous charges. For job costing purposes, these separate direct costs are totaled within the overall material cost for the job. However, within the Project Management module, these costs are separated into the Material and Other Direct Costs categories.

AP Invoice Entry You can allocate invoices directly to a project using AP Invoice Entry. Accounts Payable (AP) costs are applied to the project as Other Direct Costs (ODC).

Invoicing Methods Several different invoicing methods are available. • Time and Materials - This method is based on labor booked to a manufacturing or project job linked to the project as well as material costs issued to a job linked to the project. It is also affected by other direct costs booked to the project through Accounts Payable. Material costs use the following hierarchy: • Project Price List • Customer Price List • Part Price • Cost Plus - This method is based on labor booked to a manufacturing or project job linked to the project as well as material costs issues to a job linked to the project. It is also affected by other direct costs booked to the project through Accounts Payable. The invoice value is the cost amount and then the markup percentage is applied. • Fixed Fee - This method is not based on jobs but on measured work. Multiple billing schedules are allowed and a schedule of works can be used to define a different billing structure. Also, multiple measured work activities are allowed for a billing schedule.

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• Progress Payment - This method allows for a sales order of products at a price of zero. Products are manufactured and shipped, but not invoiced. This method uses monthly invoices for a percentage of the labor and materials used in production. Once a final price is agreed upon, shipment invoices are produced for the balance percentage. After all progress payments are liquidated, product invoices are produced at the full sales price.

Other Direct Costs Material costs can be classified as Other Direct Costs (ODC), entered as miscellaneous charges. For job costing purposes, ODC are included in the overall material cost for the job. In the Project Management module, ODC are further separated into Material and Other Direct Costs categories. Note Accounts Payable costs are considered ODC.

Project Billing The Project Management module now provides a higher rate of accuracy for tracking costs and managing project phases. Use this functionality to gain more oversight over the progress of each project. The new project billing functionality within the Project Management module allows for the creation, tracking, and invoicing of non- manufacturing projects. As project details are entered in Project Entry, contract parameters are entered to set the invoice method. The invoice method is the project billing method. Invoice options include: • Fixed Fee • Time and Materials • Cost Plus • Progress Payments

Project Duplication You can duplicate existing projects to create templates for internal processes or recurring project structures. You can define the project identifier, name, and start date, as well as all elements of the duplicated project can be edited to suit the needs of the new project. When a new project is created using the duplication process, optionally, jobs can be automatically created that correspond with duplicated WBS phases. Note It is important to know that sales orders, quotes, manufacturing jobs, and WBS phase jobs linked to the original project are not linked to the new project.

Project Entry You create, update, and complete projects through Project Entry. This program is now simplified to quickly define project details and generate project jobs as well as WBS phases. You select the operation(s) users need to post time against and the labor expense automatically rolls-up against the appropriate job and job operation within the project. Using Project Entry, you define specific project operations, operation sequences, resources, and the planned hours for each job phase. Optionally, you can also define the approvals method and workflow group(s) at each WBS Phase level. If approval methods or workflows are not established at the WBS Phase level, both are inherited from the parent WBS phase or project level.

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The following are additional sheet enhancements in Project Entry: • WBS Phases Costs Use the WBS Phases > WBS Phases Costs sheet to update and review phases costs. This sheet breaks out costs for Labor, Burden, Sub Contract, Material, Material Burden (Mtl. Burden), and Other Direct Costs (ODC). You can also utilize this sheet to manually enter the planned budget and final cost to complete (CTC) values. Note For parent WBS phases, you can pull in costs from child phases linked to the parent phase. • Selection Criteria Use the Milestones > Detail > Selection Criteria > Detail sheet to define which project items must be finished before the current milestone can be marked as complete. Use this sheet to also define the type of selection criteria to use for each milestone. • Contract Use the Contract sheets to define specifics of the project contract. These sheets allow you to specify the project contract, variations that may occur as the project proceeds, contract billing methods, and taxes to be calculated against the life of the contract. Use the Contract > Invoicing > Fixed Fee > Measured Works > Activity Detail sheet to enter the details of the measured work activities that you plan to add into a fixed fee invoice. These details can be maintained up to the time the activity is marked as Ready for Invoice. Once you have created a fixed fee project you must run the Project Invoice Preparation process to generate the invoice. The Invoice field on the Activity Detail sheet allows you to verify whether the invoice has been created successfully. Zero number means that the draft invoice has not been created or was created but real AR Invoice has not been generated yet. This field is read only and can open Fixed Fee Invoice Review Entry. • Project Costs Use the Project Costs sheet to update and review overall project costs. This sheet breaks out monetary costs for Labor, Burden, Sub Contract, Material, Material Burden (Mtl Burden), and Other Direct Costs (ODC). You can also utilize this sheet to manually enter the planned budget and final cost to complete (CTC) values.

Project Revisions You can now increase the project revision once the Build Project Analysis process is run. The current project and project data is archived for historical record purposes and can be used for future projects. In addition, the Project Tracker provides all historical information on projects for you to review.

Rates You define project rates in Company Configuration in the Modules > Services > Project Billing sheet, which can optionally be overridden at the project level. Project rate options include: • Project • Employee Only • Role Code Only • Hierarchical This option searches for a rate in the following order: project, employee, and role. Role code rates can be defined for each project by date and time type.

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Feature Summary

Revenue Recognition Burden Code Actual Percentage updates actual burden percentages for burden codes in a burden set. You can leverage the actual burden rates to create a revenue recognition journal that records actual burden costs each month. Use the Revenue Recognition Workbench to create general ledger (GL) journals that recognize revenue for an ongoing project. Journal entries are based on costs calculated from the Build Project Analysis process as well as defined parameters. Use the Revenue Recognition Workbench to automate revenue recognition, process project milestones and billing points. You can also close the project, which causes the application to reverse the journals for the revenue recognized to date. Using the Build Project Analysis process you can generate and review overall project costs, as mentioned above. Use this functionality to total the Estimated, Actual, Calculated Cost to Complete (CTC), and Quoted costs. These costs are further broken down into Labor, Burden, Sub Contract, Material, Material Burden (Mtl Burden), and Other Direct Costs (ODC). In Company Configuration, in the Module > Services > Project Billing sheet, in Revenue Recognition section, use the following fields to specify the revenue recognition rules: • Default Revenue Recognition Method • Allow Revenue Recognition Method to be Changed per Project check box • Revenue Recognition Journal Reversal

WBS Phases Optional Work Breakdown Structure (WBS) phases, both parent and child, can be defined for a project and used to track progress of the project. This functionality can also be used to record phase costs. Each WBS phase can have a phase job and checklist tasks that define the steps to complete in each phase. You can define a start and due date for a task as well as the resource responsible for completing the task. In addition to resource requirements, estimated time costs for each resource are also available. Below is an example of a WBS Phase workflow:

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Maintenance Management Overview Use the Maintenance Management module to plan and track preventative maintenance tasks performed on equipment used or installed in a manufacturing or distribution facility. This can include internal capital equipment, tools, gauges and fixtures such as air conditioning units, forklifts, shelving, and shop floor tools. Preventative maintenance can be performed according to predefined schedules, based on elapsed use time or meter values. You can also use functions within the module to manage manual requests for maintenance on specific pieces of capital equipment. Maintenance jobs can originate from three sources: • Entered directly by a trades person/manager - At times unplanned maintenance is necessary for tools or equipment and can be entered directly for service. For example, a trades person is aware that maintenance is suddenly needed for a torque wrench due to malfunction, he or she directly creates a maintenance job through Maintenance Job Entry. • Planned Preventative Maintenance - Preventative maintenance jobs can be planned in advance and scheduled based on a calendar schedule or usage (meter reading). • Maintenance Work Order Requests (MWOR) - Any user with access to Maintenance Request Entry can enter a request for maintenance against a specific tool or piece of equipment. Access to this program is provided through the application's Main Menu, the Manufacturing Execution System (MES), the Web application, and the handheld applications.

Note The Maintenance Management module is not intended to manage preventative maintenance performed on equipment that is sold to customers. You must use the Field Service module to manage service performed on customer-managed items.

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Feature Summary

Maintenance Job Prefixes A Job Prefix field has been added to the Plant Configuration Control > Modules > Maintenance Management and Company Maintenance > Modules > Maintenance sheets. These fields define the starting prefix used to assign identifiers for maintenance jobs created in a specific plant or company by the Maintenance Plan Processor. If the Job Prefix field at the plant level is left blank, the Epicor application uses the job prefix defined at the company level. Company Maintenance Menu Path: System Management > Company Maintenance > Company Important This program is not available in the Epicor Web Access™ interface. You can launch this program ® from an Epicor Smart Client (Windows ) interface. Plant Configuration Control Menu Path: System Management > Company Maintenance > Plant Configuration Control Important This program is not available in the Epicor Web Access™ interface. You can launch this program ® from an Epicor Smart Client (Windows ) interface.

Labor Interface Options Use Equipment Maintenance to setup and configure equipment for use within the Maintenance Management module. This program tracks data against each piece of equipment in the Epicor application. Information such as serial numbers, in service data, warranty expiration date, location, and specific maintenance required for each tool or piece of equipment.In Equipment Maintenance, select a Labor Interface Option. It is essential that you enter all equipment into the application. Enter each piece of equipment as a part (Equipment ID) in the application with a defined part type. Equipment Maintenance also provides the ability to attach and store a picture of each piece of equipment in the part record. In Equipment Maintenance, an important feature to define is to select a Labor Interface Option. This selection indicates if an how equipment meter values can be updated from Labor Entry. Valid selections include: • No - Labor does not update equipment meter values. • Hours - Hours are +/- against the Current Meter. • Quantity - Quantity is +/- against the Current Meter. There is not unit of measure conversion, just the field value. • Current Meter Value - The meter value is entered directly. The equipment is updated only when the Labor Date/Time is greater than the latest meter reading.

Maintenance Job Approval Options Use Maintenance Request Queue to disposition maintenance job requests previously entered into Maintenance Request Entry. Once a maintenance request order is entered, the request is available in the Maintenance Request Queue for approval by a manager or trades person. From this queue a manager or trades person is able to select a maintenance job approval option which include: • View - Open Maintenance Work Order Requests to review. • Approve Job - Approve Maintenance Work Order Requests which creates a maintenance job for the order. • Approve Job on Hold - Approve Maintenance Work Order Requests but immediately place the maintenance job on hold.

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• Reject - Reject a Maintenance Work Order Request and enter the resolution reasoning. Note You can approve requests one at a time using the Approve Job button or select multiple records for approval using the grid view and the Actions menu option.

Maintenance Jobs You can now enter maintenance jobs, which are similar to regular jobs, into the application in several ways. Use Maintenance Job Entry for direct entry of maintenance jobs. This program is used to initiate and track the progress of preventative maintenance performed on a piece of equipment. Maintenance Job Entry is used by both tradesman and managers to create a maintenance job for a particular piece of equipment. The maintenance job can be assigned to a particular resource during the creation of the job or can be sent to the maintenance job order Management Queue to have a resource assigned. Valid maintenance job order statuses include: • Open / Closed • Template • Hold Note Maintenance Job Entry is a simplified form for the creation of a job in the Epicor application. Because maintenance jobs pertain to servicing of a particular piece of equipment, each maintenance job is created with a quantity of one. Since maintenance jobs are always issued with a quantity of one, the material requirements should unconditionally be a Fixed Quantity. The Fixed Quantity check box does not display; however, the qty/per field displays as Quantity. Note Memos are available for maintenance job orders the same as they are for Jobs.

Preventive Maintenance Planning The Maintenance Plan Processor is a behind the scenes process that scans the maintenance plans configured for each piece of equipment. Once scanned, this processor analyzes the data creating maintenance jobs based on the schedules defined. Maintenance jobs are available to view in the Maintenance Job Tracker.

Time Management Overview The Time Management module contains the functionality you need to approve and enter employee time entries against a specific project. By leveraging this functionality, you can then accurately track how much labor is being used to complete each project. You first define time types, like Regular Time, Over Time, Vacation, and so on. These time types define the specific kinds of time used to calculate the current and complete expenses placed against a project. You select these time types within Time and Expense Entry. The module contains an approval process through which employee time is verified against a selected project. Users first launch the Time Approval program to indicate how much time is budgeted to be placed against a specific project. After the employee time is approved, the employee time is then available to place against the project through Time and Expense Entry. You can then monitor the amount of time being placed against each project. Launch the Time report to review all of the time entries entered between a specific Start Date and End Date period. Likewise, you can use the Time Booking Exception report to review any indirect labor entries currently entered against one or multiple projects. Through this functionality, you can monitor the labor costs being accumulated against a project. This functionality improves planning and calculates more accurate expense calculations.

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Feature Summary

Approvals Multiple programs within the application can be used to define approval settings. Time and Expense Approval • The Approver ID is the Workforce ID and is limited to authorized users. • Outstanding transactions can be approved or rejected all at the same time. • Rates do not display by default. Click the Rate Preview button to display rate information in the grid. • Current transaction statuses also display. Plant Configuration Control • On the Modules > Time and Expense sheet, the Approval Required check box indicates whether time approvals are required plant wide. • The Indirect Approval Logic options are Automatic or Employee. • The Production Approval Logic options are also Automatic or Employee. • The Time Workflow Group is selected in this program if a group is not set at the employee. • On the Modules > Time and Expense > Time sheet, define whether approvers can delete and update submitted transactions using the Approver Allowed to Delete Transaction and Approved Allowed to Modify Submitted Transaction check boxes. Employee Maintenance • The Auto Approve Time check box indicates whether employee time is automatically approved. • Users can define the Time Group in this program.

Restrict Entry Check Box Any user can enter time and expenses if the Restrict Entry check box is clear in Plant Configuration Control, which is the default. If this check box is selected, a user is restricted to only enter time and expenses for the employee in the User Name field on the Production Info sheet in Employee Maintenance. In addition, if the Supervisor Allowed Entry check box is selected, then an employee's supervisor can manage time and expense entry for their employees.

Time and Expense Entry Time and Expense Entry allows users to enter time into the application. • On the Time > Daily Time > Detail > Detail sheet, the Labor Entry field determines what fields are available. • Users can submit, recall, or copy transactions. • The Project section allows users to identify the project, WBS phase, and operation for which he or she is entering time. • The Role and Time Type can be defined. • The Calendar uses colors to indicate days for which transactions exist. • Green - Time • Yellow - Expense

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• Blue - Time and expense • Red - Rejected time or expense • In the Time and Expense pane on the left, icons indicate the status of transactions. • E - Entered • S - Submitted • P - Partially Approved • A - Approved • On the Time > Weekly Time sheet, users can copy a week and then just change the Week Begin value.

Time Booking Exception Report Use the Time Booking Exception report to determine employees with missing hours and to analyze employee utilization. Missing hours are determined by calculating the difference between employee available work hours and total booked hours. Missing Hours = Employee Available Work Hours - Total Booked Hours The report displays the number of booked hours that are chargeable, non-chargeable, and indirect. Users can also select indirect codes to include or exclude from the calculation of employee percentage utilization.

Time Entry and Approval Workflow Users can define an approval workflow for time transactions employees enter and submit for approval in Time Entry. An approval workflow is the process a time transaction must complete to be approved. When approval is required, an approval workflow is defined for indirect time, production time, and project time. Approval workflows for indirect time and production time follow the same process. To implement approval workflows in the application, the Approval Required check box must be selected in Plant Configuration Control. If you need an approval process that incorporates multiple approvers or multiple approval levels, you need to define one or more approval workflow groups. Users can create an approval workflow that applies to all employees or just specific employees.Supervisor approval is the default approval workflow when approvals are required. If the approval workflow has Employee set as the approval method, additional setup is required. For this approval method, to designate a group of employees as approvers, you must also set up a workflow group for approving time transactions. More complex approval workflows can also be created. • Serial Approval - This is a hierarchical workflow, for example, Supervisor approval and then Project Manager approval. • Parallel Approval - This involves multiple approval tasks which can be completed in any sequence. For example, Supervisor approval and Project Manager approval can occur in any order. A workflow group is comprised of tasks, task sets, and group members assigned to an approver role. • Task - A task is a combination of time approval and an approver role. Users define one or more approval tasks in Task Maintenance. • Task Set - A task set is a group of tasks and milestones. A time approval task set must include all the approval tasks required to approve a time transaction. Use Task Set Maintenance to create a task set. • Workflow Group - A time approval workflow group consists of a time approval task set and the group members assigned to the approver roles. Set up a time approval workflow group and assign group members in Workflow Group Maintenance. Users can set up one or more workflow groups and apply them to specific employees or use one as the default for all employees.

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Once you create a time workflow group, you can associate it with a specific employee in Employee Maintenance, or you can set it as the default workflow group in Plant Configuration Control to apply it to all employees.

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Time Report Use the Time Report to generate and print an employee time sheet. This report displays time employees entered for a time period which typically begins on a Sunday and ends on a Saturday.

Time Types Use Time Type Maintenance to define different charge rates for labor hours such as Regular Time, Over Time, and Vacation. Employees can then use time types when they enter time for project labor in Time and Expense Entry. Time types define the specific kinds of time used to calculate current and complete expenses placed against a project.

Views There is more than way one to view information in Time and Expense Entry. • Calendar - Users can select multiple dates in the Calendar on the left. Transactions from these dates then populate the Labor grid. • List View - Each time record is represented by a row in the Labor grid. • Week Calendar View - Users can select a date and time in the calendar and then right-click to enter time. Entries are also color coded. • Blue - Submitted • Clear - Entered • Red - Rejected

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• Grey - Approved

Production Management The Epicor suite of production management applications, comprised of Job Management, Scheduling, Material Requirements Planning, and Quality Assurance, uses sophisticated technologies to model your best practices and empowers your personnel to make decisions that result in optimization of your production process. Whether you are a global, multi-site enterprise or a single-site manufacturer, the fundamental need for precise and flexible planning and scheduling is an ever present requirement for your business. Specific functionality like consolidated purchasing, transfer functionality, and consolidated financials helps global enterprises manage the complexity of their size and take advantage of the efficiencies that smaller organizations enjoy.

Job Management Overview Job Management is a comprehensive manufacturing control solution, designed specifically for the routing, scheduling, costing, and tracking of either custom or repetitive parts manufactured on the shop floor. Job Entry for a repeat part takes minimal effort. Analysis tools provide the quick and accurate reference necessary for re-quoting a part or identifying the types of work at which your company is most profitable.

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Auto Job Firm Process Run the Auto Job Firm Process to automatically change unfirm jobs generated through MRP to firm jobs. These jobs are then available for review by your production planners. You use the From and To date parameters to identify the time period for which you want to firm the jobs. Any jobs which have Scheduled Start Dates within this time period will then be defined as firm. You can then indicate whether these firm jobs should be included in a mass print. You can also determine if assemblies which fall within manufacturing lead time should be included; jobs linked to these assemblies will then also be defined as firm. Likewise, you can also decide if any demand requirements from subassemblies need to be measured before these jobs are selected for the firm status. The jobs selected through this process can be further limited by plants, product groups, planners, and parts.

Auto Job Release Process Run the Auto Job Release Process to automatically indicate firm jobs which fall within the process parameters can now be released. These jobs are then available for your manufacturing center and production on them can begin. You use the From and To date parameters to identify the time period for which you want to release the jobs. Any jobs which have Scheduled Start Dates within this time period will then be defined as released. You can then indicate whether these released jobs should also be included in a mass print. The jobs selected through this process can be further limited by plants, product groups, planners, and parts.

Job Types Jobs now use different categories, or types, to automatically determine the purpose for each job. You can use job types during searches to only pull in the specific jobs you want to review. Available job types: • Service -- Jobs created to complete field service orders. • Maintenance -- Jobs created to record maintenance tasks on equipment. • Project -- Jobs created in order to complete WBS phases within a project. • Manufacturing -- Jobs created to assemble a part quantity required to satisfy one or more demand links.

Lean Metrics Use the Production Activity tracker to dynamically evaluate the production activity for each resource group. Evaluate these production results against the lean performance metrics you have established for your manufacturing processes. You can indicate a number of lean metrics against which you want to evaluate the data. You can measure the lean metrics by period, day, week, resource group, and even free form parameters like season or product line. You can dynamically measure the performance on a real time basis and then further examine the details on each activity record. The labor reported against each production activity updates the actual levels of production activity by each period.

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Production Activity Use the Production Activity functionality to capture production data automatically through manufacturing center transactions. The data you capture through this process can then be analyzed as needed against any lean performance metrics you define. The Production Activity workflow begins by first generating the production data. Launch the Generate Production Activity process to define the time period and resource groups you need to evaluate. You can also indicate whether this data is pulled from all plants within the company or the current plant. You next run the Production Planner Workbench Process to further refine the data. You can set up this process to define a final Cutoff Date for the production activity data. You can also indicate whether this data is pulled from all plants or the current plant, includes released jobs, and includes backflush material. You can also enter a Material Horizon to determine which job materials are included in the activity data. Lastly, you can filter the resulting data by jobs, parts, and product groups. When the data is generated through this process, you can then use Production Activity Maintenance to pull in each generated record to fine tune the results for accuracy. After you finish using this program, you are ready to evaluate the data. To do this, view the data within either the Production Planner Workbench and the Production Activity Tracker. Use these tools to evaluate the lean efficiency of the production process within each period.

Scheduling Overview The scheduling functionality helps insure that your jobs are manufactured on time to meet the demand of your customers. Several possibilities must be measured during the scheduling process. Each part can have a different method of manufacturing, which creates multiple methods by which operations are handled on the same resource groups. Planned and actual demand on resources can vary from one day to the next. And the availability of materials required on operations can cause scheduling estimates to generate unexpected results, causing jobs to be complete after their original Due Dates. Because of these issues, you must estimate the demand required each day or week to make sure that enough supply of time or other capacity to complete production quantities by the date on which they are due. Some jobs are also more important than others. For example, a job for a good customer may take precedence over a job manufactured for inventory. The scheduling engine uses several factors that affect production - quantity, setup time, production time, capacity, priority, and so on - to calculate how long it takes each job to complete. It then displays the schedule through the Job Scheduling Board, the Resource Scheduling Board, and the Multi-Resource Scheduling Board. Scheduling offers the following tools: • Base Scheduling - Multiple resource views and online scheduling tools such as the Change Impact Informer offer the master scheduler and management the ability to visually locate overload problems and slack conditions. You can use this tool to perform cost and throughput analysis on schedule changes before they are firmly committed. • Advanced Scheduling (APS License Required) - An extension of scheduling, APS incorporates the strength of the Scheduling engine and enhances it with advanced functionality such as multiple constraint scheduling, a wide range of scheduling methods, visual drag-and-drop scheduling, capability and dependent capability-based scheduling, real-time capable-to-promise functionality, and advanced material planning functionality.

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Scheduling Factor Send Ahead You can now directly affect the relationship between operations scheduled Start to Start The scheduling offset of the secondary operation is directly related to the offset time calculated (or entered) on the primary operation. The offset time can be calculated by pieces or percentage of the operation duration, or entered manually on the primary operation. The secondary operation is scheduled to start after the offset period. You have the option by plant if the offset will start the setup or production time.

Engineering Overview The Engineering module (Product Data Management - PDM), serves as a central knowledge repository for process and product history. It also promotes integration and data exchange among all enterprise users who interact with the product - including project managers, engineers, salespersons, buyers, and quality assurance representatives. Epicor offers a solution for manufacturers that manages the powerful information traditionally contained in engineering documents, plant floor routings, changes, sales orders, and quality documentation. It does this within a single online solution easily shared across the enterprise business.

Calculate Manufacturing Lead Time Leverage the Calculate Manufacturing Lead Time process to regularly determine how much additional time is required before a part quantity can begin the manufacturing process. This value is used during MRP processing to plan jobs for part components lower down in the assembly manufacturing structure for each part revision. You can set up the Calculate Manufacturing Lead Time process so that it regularly determines the lead time for a single part, a product group, one/multiple plants, and one/multiple parts. You enter an As of Date value to define a starting date which then filters on the Effective Date values enter for each part revision. Rough cut scheduling is then run during the process. This functionality calculates the lead time, in days, by pulling in the Costing Lot Size specified through MRP planning. Then by using the part quantity which needs to be manufactured, the lead time required for each part revision is calculated and made available to the MRP process.

Material Requirements Planning Overview Use the Material Requirements Planning (MRP) tools to both estimate potential demand and propose the supply that answers this demand. The MRP tools do this by generating job, purchase, and transfer order suggestions. MRP is designed primarily for companies that manufacture make to stock quantities or for mixed-mode manufacturers that run both custom and stock products. By using MRP, you can anticipate the future demand for your products and ensure materials are in the right place at the right time.

Plan As Assembly The Plan As Assembly functionality enhances MRP processing by planning lower component manufacturing parts through a direct relationship with the end part. These lower manufacturing parts do not have to be included in the assembly structure. the Plan As Assembly functionality can still account for these demand quantities. It does this by leveraging the multi-level assembly build structure to correctly synchronize demand requirements.

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You can also use its flexibility so that subassembly part quantities can be manufactured to stock or manufactured on a job directly linked to the parent part requirements. Any jobs generated through the Plan As Assembly functionality can be automatically given the firm status through the Auto Job Firm Process. This capability minimizes the impact to standard MRP by using the Pull as Assembly (PAA) logic for creating PAA assemblies, using Auto-Consume stock during the scheduling process, and creating a new process to firm up jobs which breaks off PAA assemblies to separate jobs and creates the material demand links.

Recycle Jobs The recycling jobs feature significantly speeds up the MRP process by removing the time spent within the application while it deletes un-firm jobs at the beginning of a full MRP regeneration. The goal with this feature is to make MRP more efficient by reusing un-firm jobs rather than deleting and recreating them.

Rough Cut Scheduling The Rough Cut Scheduling functionality enables MRP to process demand more quickly by removing the time spent scheduling jobs beyond a specified time threshold, or Rough Cut Horizon. The material due dates are derived from a Days Offset value based the Requested Date on the on the job. To keep the Due Date values accurate, a process populates the Days Offset value by using a part revision and an alternate revision. This Rough Cut Horizon value is stored on each part plant record using calendar days. When MRP runs, this horizon value is used to determine how the scheduling engine will schedule the unfirm job. When the scheduling engine processes a job outside of the Rough Cut Horizon, it only populates the assembly Start Date and Due Date values based on the manufacturing Lead Time and the Due Date values defined on each material. Tip The previous Rough Cut Scheduling functionality available in the Epicor application has now been renamed to Shop Load Horizon. This name more accurately reflects the purpose of this feature.

Start Minimum Quantity The Start Minimum Quantity feature enhances MRP to account for situations where you can start manufacturing before an entire constrained material quantity is received. For example, if you need a 200,000 quantity to finish a job, but can start after you receive a partial 100,000 quantity, this MRP feature can generate jobs for this partially received quantity. Each part-plant record now contains the Start Minimum Quantity and a Minimum Lot Buffer values. The Start Minimum Quantity value indicates the quantity of constrained material which is required as a minimum to begin generating unfirm jobs. When the MRP process generates a job, but then discovers a part which has this Start Minimum Quantity value and the demand falls within the Minimum Lot Buffer days, the process checks for the minimum quantity of the material. If the material quantity is available, the MRP process creates a new job using the Start Minimum Quantity value. The quantity which remains is then placed on the original job.

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Enhanced Quality Assurance The Enhanced Quality Assurance module contains a number of features which help you to assess the quality of received and manufactured parts. Use this module to reduce the cost of goods sold, so you can improve the financial performance of your products in cost and revenue. Available functionality within this module are: • Test Plans - Use Configurator to define the items you wish to monitor through the quality process. You can leverage this program to create rules to determine whether a part quantity passes or fails inspection. Each test plan links to a part or operation. Test data is entered against this part or operation, and the Epicor application determines the results of the inspection. Using the test results data, the application determines if the inspection process has passed or failed for the part or operation. In the event of a failure a non-conforming material record is created and handled through standard processing. All test results are stored for future analysis and review. • Skip Lot Processing - You leverage this functionality to define how often parts are inspected at the time of receipt. If the receipt does not require inspection, this receipt quantity is passed directly to stock. If parts require inspection the receipt is placed on the inspection queue and is evaluated through a test plan. You define a series of skip lot rules in Configurator. The skipping rules are controlled at the part and supplier levels. • Calibration - You can use this module to enter calibration information against equipment. The calibration information ensures the values used by the equipment during the quality process are accurate. The calibration information form is used in conjunction with the Configurator. Calibration information is stored against the equipment as a resource. This functionality is created to work together with the Maintenance Management and Asset Management modules.

Configurator Use the Configurator to define specification requirements during the quality process through the input forms. You can also use this program to create business rules and determine whether a part quantity passes or fails inspection. Each test plan is linked to a part or operation. Test data is entered against this part or operation, and the Epicor application determines the inspection results using the rules established. Using the results data, the application determines if the inspection process passed or failed for the part or operation. In the event of a failure, a non-conforming material record is created and handled through standard processing. All test results are stored for future analysis and review.

Equipment Calibration An inspection plan or specification set can be used to record calibration data. In Resource Group Maintenance, enter calibration information against equipment. This information ensures the values that equipment uses during the quality process are accurate. The calibration information form is used in conjunction with the Configurator and is stored against equipment as a resource.

Inspection Attributes The Epicor application contains a global list of attributes users can tie to specifications. Inspection attributes are defined in Inspection Attribute Master Maintenance. There are over 200 variables for each inspection attribute type, such as: • Numeric • Check box • Character

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• Date • Comments Inspection attribute settings include: • Minimum and Maximum values • Incremental value • Initial Value • Configuration tool tips

Inspection Data Collection Users can collect, store, and report on inspection results. Collected inspection data is stored in the Epicor application database.

Inspection Plans Revision controlled inspection plans control the inspection process and are created in Inspection Plan Maintenance. An inspection plan can run more than one specification and the generated Configurator screen will change depending on the specification attributes. Inspection plan types include: • Inspection Plan • Calibration Plan • Supplier Audits When users create an inspection plan, they can click the Configure Inspection Plan button to launch Configurator, which allows users to design the inspection forms. Inspection plans can be specified at the operations, quotes, the Engineering Workbench, Job Entry, and Purchase Order Entry levels. Users can also copy an inspection revision to a new revision. The Inspection Data button is available in Labor Entry, if the operation has an inspection plan. This button is also available in Inspection Processing Entry, if the part has an inspection plan.

Part Revisions Parts must be revision controlled in order to allow inspection plan and specification input.

Skip Lot Control User parameters at the part level determine the following: • Inspection lots • Skip lots • Repeat cycle • What to do on passing or failing a skip lot cycle In Part Maintenance, define whether parts are inspected. These settings can be vendor or part specific. Values are maintained by the Epicor application but the inspector can edit them. In Skip Code Maintenance, define the number of lots (or receipts) to inspect. Users can also define the number of lots to ship between inspections as well as the number of cycles of receipts to process.

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Skip Lot Processing Use Skip Lot Processing to define how often parts are inspected at the time of receipt. If the receipt does not require inspection, the receipt quantity passes directly to stock. If the receipt requires inspection, the receipt is placed in the inspection queue and evaluated through a test plan. Define skip lot rules in Configurator. These rules are controlled at the part and supplier levels. User parameters at the part level determine the following: • Soft Directed to Inspection • Inspect next 5 Receipts / Or Next 30 Items • Lot Example: • Inspection X Receipts • Skip Y Receipts • Repeat Cycle Z timex • Definition of what to do on passing or failing skip lot cycle

Specifications Specifications are revision controlled and established in Specification Maintenance. A specification set is a set of characteristics to inspect. Specifications control the inspection elements that need to be checked and can be tied to a part, operation, or equipment. When the test plan is executed, Configurator reads the specification and sets the following: • Minimum and Maximum values for each valid input • Label text • Valid list of combo box list items • Help tool tips • Initial values • Input increments • Any input that is not applicable is invisible

Handheld Overview Serial Number Capture You can now scan in or manually enter serial numbers on a handheld device. This functionality is added to improve the productivity and data capture for organizations that track items using serial numbers.

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Manufacturing Execution System (MES) Overview Enhanced Work Queue The Work Queue program is enhanced to better dispatch and report labor within a lean environment. The Work Queue can now handle small run quantities and the required materials available using Kanban or replenishment bins. Enhanced features: • You can select multiple operations for work at the same time. • Each sheet can now be removed from the Work Queue and displayed as a full screen. • An Active sheet identifies all of the work currently in process. • You can select multiple activities to end from the Active sheet. • You can select multiple production activities from the Current, Available, and Expected sheets. • You can target specific operations for work based on TAKT, Pieces, Hours, and Setup Group definitions. • Default search selection criteria is available for resources, resource groups, and operations when a search program first launches. This improves Work Queue performance, as these items are easier to locate. • The Work Queue is no longer a modal window, so other windows can be accessed while this window is open.

Supply Chain Management Linking the trading partners, process and systems that make up your supply chain has become the differentiation you need to achieve industry leading performance. Removing processes that do not add value and synchronizing processes within and outside a company enable you to meet customer demands for lower cost and faster delivery. Epicor provides the most effective coordination from initial raw materials to the ultimate consumption of the finished product by providing the visibility you need throughout your value chain.

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Shipping / Receiving Overview Use the Shipping and Receiving module to monitor incoming and outgoing part quantities, whether they are shipments against an order, subcontract parts sent to a supplier, raw material received from a purchase order to a job or into inventory, or filling a sales order from stock. Through this functionality, all activity relating to shipments and receipts can be performed and tracked. Online transaction processing promotes efficiency and ease of use, while online editing promotes accuracy. With Shipping/Receiving, a consistent interface processes all shipments and receipts in an efficient, accurate, and cost-effective manner.

Mark For Customers If your company ships to a distribution center instead of directly to a customer, you can specify the final destination of the order using the Mark For sheet in Customer Shipment Entry. Use this sheet to define the Mark For Customer and Ship To Address. After the distribution center receives the shipment, it will be sent along to the customer defined on this sheet. If you need, you can also enter a One Time Mark For customer. A shipment will only be sent once to a customer defined as a one time mark for location.

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SSCC Codes Shipments can now be sent using Serial Shipment Container Codes. Use these codes to both improve the speed and reduce the costs of shipments. You use SSCC codes to electronically exchange information about the current state of a shipment. You can track these shipments through the supply chain by using the SSCC code assigned to the shipment. This data exchange and tracking process is an application of the GS1 System (originally called the EAN.UCC System). Each SSCC code provides a concise way to define specific information about the cartons, pallets, trailers, and other containers used to move shipments. You set up the SSCC code format within Legal Number Maintenance, and then automatically generate these codes using functionality in the Shipping/Receiving module. You can generate SSCC codes on both packing slips and master packs.

Purchase Management Overview The Purchase Management module handles purchase order writing and the tracking of supplier performance. Detailed line items indicate planned receipts to inventory or a job, although their destination may be changed at the time of actual receipt entry. Purchase order receipt processing updates suggested supplier and detailed purchase history files, which provides continual reference to aid in making purchasing decisions. An online time-phased material requirements report provides a strategic planning tool to buy the right amount of material - at the right time. With Purchase Management, you can reduce inventory levels, improve on-time deliveries, enhance your cash flow, and increase your profit levels.

Non-Inventory POs You can now create purchase orders which are not linked to inventory. Leverage this functionality to create POs which track purchasing costs not tied to inventory quantities.

Use Tax A Use Tax calculation is now included as part of the Avalara sales tax integration. This additional tax is automatically generated whenever sales taxes are calculated through the Avalara® third-party application. A Use Tax is a type of excise taxation that exists in the United States. It is assessed due to a purchase of a product by a resident of the state issuing the tax. In most cases, this occurs when a product is purchased by a company from a supplier that is located in a different state and that state charges Use Tax. This tax is strictly to account for usage, storage or consumption of the goods in that state (not for resale), regardless of where the purchase took place. This typically occurs is when the consumer (buyer) of the products and services did not have a sales tax included in the purchase transaction by the seller (supplier) on what should have been a taxable purchase. Once this is assessed, the buyer accrues the liability of the amount of consumer use tax assessed and in turn has to report and remit the tax to the state and/or local taxing jurisdictions. Existing functionality within the Epicor application is enhanced to handle Use Tax. On supplier records, the Tax Liability value determines whether the supplier needs to be included within the Use Tax calculation. On purchase orders, the Tax Category value can indicate whether a purchased part is eligible for a Use Tax. The tax engine can then leverage these values to automatically generate the use tax value required for the purchase order.

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Financial Management Epicor financial management solutions provide manufacturers with the tools needed to create value through monitoring financial conditions and timely decision making. This functionality reduces costs and improves cash flow. Epicor Financials can help improve your ability to drop more to your bottom line—the ultimate test of your success and competitive advantage.

Accounts Receivable Overview Use the Accounts Receivable (AR) module to bill your customers as orders are shipped and then track payments as they are received. Because you can specify the creation of invoices through the order release process, you can reduce billing for a different quantity than for what was actually shipped. Customer invoices may be previewed, printed on laser or continuous preprinted forms, or faxed or emailed directly to your customer. With Accounts Receivable, you know who is buying what, and who is paying their bills on time.

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Adjust Sales Accounts on Invoice Lines You can now change sales accounts on miscellaneous invoice lines within AR Invoice Entry. The sales of products or services often need to be placed within different sales accounts. AR Invoice Entry now contains the functionality to override the default sales account within each AR miscellaneous line. This functionality is similar to the miscellaneous invoice line functionality within AP Invoice Entry.

AR Prepayments You can now enter prepayments against AR invoices. You create prepayments by entering the amount the customer is prepaying, the name of the customer, and any additional reference information you need. Typically prepayments are received through a contract agreement when sales orders are not available. These prepayment records can then display within various trackers and reports. The reference information can be used to help locate these prepayments. AR prepayments are also subject to tax. After you receive the prepayment, an Advanced Tax Invoice with the tax details must be both issued and printed.

Free Form Invoice Numbering You can now enter invoice numbers on AR miscellaneous invoices. These invoice numbers can be alpha-numeric. You also have the option at the company level to use or not use the available sequence counter for this invoice type. Because of this functionality, you can define your own invoice numbers and also import invoice numbers from external applications.

Letters of Credit You use letters of credit in situations when you do not want the risk of offering credit to a customer. Instead, the customer sets up an agreement with a bank where the bank is held liable to pay for specific goods up to a certain value using some condition – usually a confirmed receipt such as a bill of lading. You are then assured your organization will be paid, as you then place the AP invoice amounts against credit available at the bank. The letter becomes its own independent line of credit between the customer and the bank. You enter and modify customer letters of credit through Letters of Credit Entry.

Payment Instruments Additional payment instruments are now available within the Epicor application. These instruments account for transaction methods used in different localities. Examples of countries which commonly use this functionality include France, Taiwan, Japan, Dubai, Saudi Arabia and Egypt. You can create Promissory Notes within the Accounts Receivable module. These legally binding documents promise to make a payment to your company at a future date. Your company receives payment on these documents on the Due Date defined within the promissory note. You handle the amount due on a promissory note by either creating the GL transactions at a later date or by creating an accounting note which moves the debt value from the AR invoice to the promissory note (payment instrument). You can also create a variation on this payment instrument called a Wishful Promissory Note. These payment instruments are generated by the supplier, and they typically are complete checks that just need to be approved and signed. Like the promissory note described above, you define when you want to track the debt value -- either at a later date or within an accounting note.

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Another available payment instrument is the Post Dated Check. Use this instrument to create a payment that will be made in the future. This amount is then paid on the future date specified on the payment. In some countries, these payments can also be deposited earlier than the future post date. Use these enhancements to track different types of instruments and their corresponding status, from initial generation or receipt through clearance/settlement. You can also generate General Ledger movements as the status changes within the application. Customer credit tracking is maintained through the life of the payment instrument, and it reflects the available credit based on the status and final settlement of the payment instrument. This enhancement also ensures that settlement-related taxes are correctly handled when payment is made through payment instruments. Default bank or stamp charges can be defined for each payment type, which in turn you can update individually as you need. These items can include tracking charges which are deducted from the issued payment itself. You can view these payment instruments on the AR Aging report and various financial trackers like the Customer Tracker and the AR Invoice Tracker.

Process Credit Card Transaction The credit card processing functionality is enhanced allowing users to process transactions following a legal requirement for securing credit card information. Epicor has integrated leading credit card processing solutions to offer the best credit card authorization and processing methods available. The Payment Application Data Security Standards (PA-DSS) is the PCI Security Standards Council (PCI SSC) managed program; its goal is to help software vendors and others develop secure payment applications that do not store prohibited data and ensure payment applications facilitate PCI-DSS compliance. In order to fulfill PA-DSS Compliance Certification, the Credit Card Processing module now has Credit Card Entry to enter any credit card information a transaction requires. It communicates directly with Epicor Secure Data Manager which processes transaction with PayFlow Pro.

Settlement Taxes The Epicor application can now handle the calculation of settlement taxes. These are taxes levied when your company receives the settlement amount. This functionality is part of the Payment Instrument feature. Once a payment instrument is settled (complete), this tax is calculated against the settlement amount.

Accounts Payable Overview Use the Accounts Payable (AP) module to enter supplier invoices for purchases that you make and then create checks for the invoices you want to pay. The application can generate payments for all invoices due, those for a particular supplier, or only for specific invoices. If a supplier calls you to discuss an invoice, you have complete information at your fingertips and that history can be kept indefinitely. You use the Accounts Payable functionality to update both purchase orders in Purchase Management, as well as actual job costs. Adjustments are created if the purchase price does not match the invoiced price. With Accounts Payable, you know how much you owe and when it is due.

AP Prepayments You can now enter prepayments against AP invoices. You create prepayments by entering the amount the supplier is prepaying, the name of the supplier, and any additional reference information you need. Typically prepayments are received through a contract agreement when sales orders are not available.

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These prepayment records can then display within various trackers and reports. They can also be used in AP debt analysis. The reference information can be used to help locate these prepayments. AR prepayments are not subject to tax.

Letters of Credit Letters of Credit are a standard way to provide credit in some countries, and these items are also used in international trade to cover credit risks. You agree with a bank that the bank will be held liable to pay for specific goods up to a certain value using some condition - usually a confirmed receipt such as a bill of lading. The supplier is then assured they will be paid, as the supplier places the AP invoice amounts against the bank. The letter becomes its own independent line of credit between your organization and the bank. You enter and modify letters of credit through Letters of Credit Entry.

Subcontractor Invoices AP invoices for subcontractors can now be entered within AP Invoice Entry. A subcontractor invoice is not a new invoice type. Rather, it is a regular AP invoice analyzed against project roles and is used to add extra costs to project jobs for subcontractor materials or services such as consulting, documentation, or anything else project related for which a subcontractor may be hired. Adding subcontractor data to an AP invoice line enables you to invoice the subcontractor and add costs to the project job in a single transaction. In addition to the amount values, you can record time costs against the invoice. To accurately record subcontract data on an AP invoice line, you must specify a role code as well as the amount of hours and costs incurred on the Subcontractor Invoice Data window. This window displays when you click the Subcontractor Data button on an AP invoice line.

Use Tax You can generate use tax amounts within AP Invoice Entry. This additional tax is automatically generated whenever sales taxes are calculated through the Avalara® third-party application. A Use Tax is a type of excise taxation that exists in the United States. It is assessed when purchase of a product is made by a resident of the state issuing the tax. In most cases, this occurs when a product is purchased by a company from a supplier located in a different state -- and that state charges Use Tax. When a business purchases goods or services from a supplier who is not required to charge and collect sales tax in the buyer's state, the buyer must accrue and pay use tax to their state. This tax is strictly to account for usage, storage or consumption of the goods in that state (not for resale), regardless of where the purchase took place. In most cases, the buyer of goods is required to accrue the liability of the amount of consumer use tax assessed and in turn report and remit the tax to the state and/or local taxing jurisdictions. Epicor Tax Connect UT (Use Tax) is companion functionality to Epicor Tax Connect ST (Sales Tax); functionality released with the Epicor 9 application. Both features provide tax calculations and reporting on-demand through current Internet updates. This functionality is maintained by Avalara®, the leading provider of Web-based sales tax automation solutions for businesses of all sizes. This functionality automatically populates the required use tax values assessed for an AP invoice. You can configure which parts and suppliers will launch use tax processing. The functionality then sends this information to the Avalara service, which in turn sends the appropriate tax values to the Accounts Payable feature set.

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Advanced Allocations Overview Your Epicor application contains enhanced functionality for distributing allocations to specific target GL accounts. Use this functionality to set up, distribute, review, and (in some situations) reverse the allocations you generate. Many organizations need a sophisticated method to allocate cost and revenue across multiple projects, departments, and locations. Use the Advanced Allocation functionality to create, execute, retain, and reuse allocations for your entire organization. This functionality allocates costs and revenue based on either static or dynamic calculations. It is designed to work together with the Project Billing functionality; this functionality is also released with Epicor 9.05. Available functionality: • Allocate an amount from a single account to one or multiple accounts. • Group accounts together for pooling and allocation. • Create allocations based on statistical data like square feet, headcount, rooms, and so on. • Base allocations on Business Activity Query (BAQ) data. BAQs are dynamic query tools you can use to pull the data you need out of the database. This dynamic data can help you pull in items like monthly revenue, help desk service calls, and so on. • Structure tiered allocations which run sequentially following a sequence you define. • Create and post allocation journals. • Use the output of the calculations elsewhere within the application. • Reverse allocations when you need.

Allocation Codes To set up GL allocations, you first must define the allocation codes you need to use. Each allocation code contains the following elements: • GL Book -- Select the book inside which the allocations will occur. • Allocation Type -- Each allocation code can either be balance-based or transactional. • Source Accounts -- You define selection criteria which pulls in the specific accounts you need. You define selection criteria through account categories, journal codes, account masks, and ranges of account segment values. • Offset Account -- An account which records offset amounts you may need as part of the allocation. • Target Accounts -- These accounts will receive the allocation amounts. The value received depends on the Ratio percentage assigned to each target account. • Ratios -- Ratios can be defined as either fixed values or as formulas. You can define the formulas you need. The fixed values can come from the balances of specific GL accounts, a summarized value across several GL accounts, and the data results from a BAQ (Business Activity Query).

Allocation History and Reversal You review the GL allocations through the Allocation History Tracker. The Epicor application keeps a detailed history of each allocation process, and you can review the allocation results through this tracker program. These allocation processes are grouped by batches and tiers. If you need, you can also reverse an allocation through the Allocation History Tracker.

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Allocation Processing You process allocation codes through batches; each batch distributes the allocations as needed. Within each batch, the allocation codes are further organized into different levels, or tiers. When the Epicor application processes an allocation batch, each tier processes -- one after the other. All the tiers processed after the first tier access the results of the allocations made within the previous tier. When the application processes an allocation batch, tiers are processed one after another -- starting with Tier 1. For each allocation code within Tier 1, the application selects source accounts and calculates source amounts. It then calculates ratios, generating the partial amounts and creating the GL transactions required to distribute the amounts across the target accounts. When the application finishes processing Tier 1, it then repeats these steps for Tier 2. When Tier 2 is complete, it moves on to Tier 3 and so on.

Advanced Financial Reporting The Epicor Advanced Financial Reporting (AFR) application builds upon the existing Financial Report Designer located within the General Ledger module. This new program contains enhanced functionality that integrates your financial reporting with the capabilities of Epicor 9.05 and other Epicor applications. Available functionality: • Support for multi-company consolidation (soft consolidations). • Reporting across multiple GL books. ®

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• Ability to deliver reports as Microsoft and Office Excel spreadsheets. XBRL reporting can then be accommodated through third-party products or services using the AFR-generated Excel spreadsheets. Future releases of the AFR are planned to deliver full and direct XBRL output. • Other reporting options like desktop, Web, printer, XML, xlsx, docx, pptx, PDF, or file. • The ability to send reports as email attachments in secure .pdf and .jpg formats. You can also send reports as a direct URL link users can access. ®

• Microsoft Office integration at the report level. The report preserves its format (numbers, currency, date fields, underlines) as required. • Ability to save report selections and templates -- then attach these items to menus. • Provides run-time parameters selected by the application when the report is run -- including user, date, company, and cost center. ®

AFR makes use of Microsoft SQL Server Reporting Services (SSRS). All report designs can be managed using ® SSRS Report Designer and reports can be published to the Web or Microsoft SharePoint . Additional components include the ability to import/export report definitions and the ability to schedule and distribute reports. AFR requires a license for Microsoft SQL Server 2008 and, for customers using a Progress database, a license for Epicor Replication Server. Epicor AFR is planned as a multi-release deliverable designed as an alternative to ® Microsoft FRx and Microsoft Office PerformancePoint Management Reporter, which in the interim will remain available to customers currently using these solutions. Additionally, a conversion tool is planned for a future release; this conversion tool will take existing FRx and Management Reporter report structures and automatically convert them to AFR structures. Note New AFR features are documented in the separate Epicor Advanced Financial Reporting Feature Summary. This document is available to view and download from EPICWeb.

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Asset Management Overview The Asset Management module (previously called Fixed Assets) is designed to handle complex calculations of asset depreciation and asset valuation. You can use either the depreciation methods included with the module, or create custom depreciation methods to reflect the standards required in your locality. In business and accounting, assets are everything of value owned by a person or company. This module handles the needs of companies involved in the buying, selling, depreciation, and management of fixed assets. The functionality matches the global requirements for managing and accounting for assets. When your organization leverages this module, balance sheets display the monetary value of the assets owned by the company. Use the Asset Management module to set up assets using various depreciation methods and conventions. You can record asset additions, impairments, and disposals, and calculate and post depreciations.

Asset Management The Asset Management module (previously called Fixed Assets) is designed to handle complex calculations of asset depreciation and asset valuation. You can use either the depreciation methods included with the module, or create custom depreciation methods to reflect the standards required in your locality. In business and accounting, assets are everything of value owned by a person or company. This module handles the needs of companies involved in the buying, selling, depreciation, and management of fixed assets. The functionality matches the global requirements for managing and accounting for assets. When your organization leverages this module, balance sheets display the monetary value of the assets owned by the company. Use the Asset Management module to set up assets using various depreciation methods and conventions. You can record asset additions, impairments, and disposals, and calculate and post depreciations.

Asset Activities The Asset Management module now provides the Addition, Depreciation, Disposal, and Impairment activities.

Asset Register Asset Registers give you the ability to have parallel asset valuations. By using asset registers, you can assign different attributes to an asset such as depreciation methods, service dates, and estimated life. You use this functionality for both analysis and reporting. Asset registers can also be linked to one or multiple GL books.

Conventions Depreciation conventions determine how the application handles the first year of an asset's depreciation. Several conventions are now available, including Mid-Month, Half-Year, Quarter, and Full-Month.

Depreciation Methods Several default deprecation calculation methods are now available, including Rate Straight Line, Life Straight Line, Sum of Years Digits, Declining Balance, Declining Balance to Straight Line, Fixed Amount Per Month, and Fixed Amount Per Year. You can also create custom depreciation methods to reflect the depreciation schedule required in your locality.

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Module Integration The enhanced Asset Management module integrates with the Accounts Payable, Inventory, Project Management, and Maintenance Management modules to streamline the broader processes needed for acquiring, maintaining, and disposing of company assets.

Multi-Currency Support Asset Management provides full multi-currency support. It contains the ability to track the original cost, depreciation, and other activities in both transactional and reporting currencies.

Physical Asset Tag Each asset is saved using a physical asset identifier tag. You use this tag to track the asset throughout your company.

System and Tools Finding the right information quickly is the key element to the success of using any software package. That's why Epicor offers several tools that allow you to tailor your system to meet your specific needs. It's an amazing characteristic of Epicor that will help you find any information you need, when you need it. There are several enhancements that impact the system as a whole, and not just a single module or program. In addition, there are many changes in our third party applications. The Executive Dashboard is a single application that encompasses multiple capabilities such as inquiries, ad-hoc reports, workbenches, graphical analysis, alerts, and business monitoring. It is a robust, one-stop interface that replaces traditional menu systems with a personalized role or context based views that link into core transactions of the system. The Executive Dashboard also puts the visual indicators and functions that you use the most right at your fingertips. The Executive Dashboard enables you to develop your own workbenches using a series of online views of information - such as a Tracker. From a Tracker, "open with" technology lets you drill into any part of the system: whether to enter a new order, modify an existing job, or update a customer record. The power of the Dashboard is in how it enables you to specify your work preferences, then tailor Epicor to match your needs.

Business Activity Query Overview Use the Business Activity Query (BAQ) Designer to create personalized queries (BAQs) and to copy system queries so you can modify them. Queries can be accessed in different ways throughout the Epicor application. Queries can be used to generate a Crystal Report, included in Quick and BAQ searches, viewed and updated through a dashboard, and viewed and updated through a mobile device. Queries can also be exported as .xml or ASCII files, so you can edit their data in third party applications as well. The functionality has some security options, as you can create queries only available for your personal use, or create shared queries available to everyone within your company. Example You are in charge of your company's security. You need to build one query that lists all security IDs in the system for the current company. Since this item is a sensitive query, you do not select it as a shared query. You next create a query that summarizes the status of current orders. Because you want everyone to be aware about the progress of the sales orders, you define this query as a shared query. Leveraging this functionality does require some fundamental knowledge of database concepts such as table relationships, records, and field types. This knowledge helps you create queries that have good performance and display the results you want. You start by defining the information to display through your BAQ, and then finding

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out which database tables contain the appropriate columns which hold this data. Some application tools are available which can help you find the database information you need. Once you determine the information you want to display, you can begin creating the query through the Business Activity Query Designer. The Phrase Builder sheets define which tables you want to include in your query and what relationship each table has with each other. The Display sheets indicate which columns appear for the end user. You can also test your queries on the Analyze sheets, correcting any errors before you use this query on a dashboard or mobile device. Advanced Features Advanced features are available for more BAQ functionality. You can create updatable BAQs for data entry, executive queries that pull in complex views of data for dashboard display, and global BAQs that pull in data from several companies at the same time. Queries can be read only tools which you can later place on a smart client dashboard for display on the Main Menu. You can also create an updatable BAQ. These BAQs can be placed on a smart client dashboard and/or used on a mobile device, such as an iPhone or a Blackberry. Users then enter data through either the dashboard or the mobile device, and this new data updates records within the main database. Business Process Management (BPM) directives can be created which monitor the data entered through an updatable BAQ. Based on the conditions defined in the BPM directive, various actions run automatically. For example, you could use this functionality to verify data is being correctly entered into the database. If you have the Executive Dashboard module, you can create advanced displays for a Business Activity Query's data by creating multiple executive queries. These queries can display a BAQ's data through various graph formats. To learn more, review the Executive Query and Executive Dashboards topics. If you have the Multi-Site module, you can also create global queries which display data across multiple companies. You can then place these global BAQ's on multi-company dashboards to view the records generated by companies throughout your organization. Review the Multi-Site Technical Reference Guide for more information. Tip You can periodically export a query as either an .xml file or an ASCII file. To do this, first create your query and then export it using Business Activity Query Export Process. For more information, refer to the Business Activity Query Export Process topic.

BAQ Directives The Business Process Management (BPM) functionality is extended to include BAQ directives. Use this additional set of BPM directives to monitor data entered through updatable BAQs. You can set up a variety of conditions and actions for each updatable BAQ you create. As users enter data through their client and mobile devices, these BAQ directives can help validate the data, trigger email notifications, and run other actions you need.

External Update Method A new external update method (UpdateExt) has been added to all transactional business objects to support bulk updates via integration engines such as Epicor Service Connect. This method implements the functionality previously incorporated in the Epicor Web Service Update method to accept a complete dataset containing hierarchical data and multiple records and to call the base Update method of each business object repeatedly for each row in the dataset and for all records in the dataset. Since all processing is conducted on the server within one login session, the use of this method eliminates much of the latency within the Web services and improves performance for bulk updates.

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Updatable Business Activity Queries (BAQs) Previously Business Activity Queries (BAQs) could only pull in data selected through the query tool. Now, however, you can create a BAQs through which users can enter data. Use this tool to create updatable BAQs you can then place on customized dashboards. These dashboards can either be displayed on the standard Epicor client or modified for display on a mobile device like an iPhone. Users can then launch these custom dashboards to enter and save data needed within your business flow. Leverage this functionality to create custom entry programs for any aspect of your business you need.

Customization Overview You can customize nearly every program within the Epicor application. A powerful tool, Customization, can save you time and money as you use these modifications to directly match the Epicor application to your business needs. The Epicor application offers you a variety of customization tools. You can add controls such as text boxes and lists, which are then linked to a data source you can select. You can also create new sheets and make them available to all users, specific users, and even different companies. You can also activate your own customized code through events or new buttons and use this feature to run processes that are unique for your company. Note Customizations can potentially be used by everyone within your company, so you need to make sure these customizations work properly. If you want to significantly customize the application, consider getting assistance from your consultant.

Custom Web Forms You can build custom programs which you then deploy to a web based application like Epicor Express. This feature is part of the Epicor Everywhere® functionality. Within the customization tools, you indicate whether the custom program is available for display within a web application. You can then add this customization to the Main Menu of Epicor Express or another web-based Epicor application.

Dynamic User Defined Fields Epicor 9 supports a range of user defined fields in all primary tables in the database. At this release we have added the capability to extend the Epicor schema via customization to include any number of additional User Defined fields against such tables thus allowing unlimited growth in usage of these fields which may be used for both customer installations and for Epicor Localizations.

Non-Customizable Forms The Epicor application now contains some forms which you cannot modify through the customization tools. These programs are essential areas of the application which should not be modified. An example of a non-customizable form is Menu Maintenance.

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Dashboards Overview Dashboards are flexible, powerful tools that provide easy access to critical information in a real-time environment. In addition to the standard dashboards provided with the application, you can also create custom dashboards that display specific data you need and updatable dashboards to enter data that matches your business needs. Think of a dashboard as your personalized information and command center. Much like your car's dashboard gives you current information and controls to run the car, the dashboard displays the current information and processes you need to more efficiently perform your tasks. The data you choose to display can be refreshed automatically or manually, so you are able to act on changes as they immediately occur. The dashboard displays data by using Business Activity Queries (BAQs); these queries can be custom, complex data views that display the data you need, or updatable queries users leverage to enter data specific to your business process. Several display options are available. For example, you can present data in a grid, a Chart (or graph), or even a graph. You can add a Tracker View (to display an advanced search) where you define the fields by which users can search data. In addition, you can add a URL link to display web pages or web parts on the dashboard. You can also add a report or link out to a report or process. The functionality also provides a way for you to export and import your custom dashboard for use in other companies within your organization.

Dashboard Interface Types The Dashboard designer now contains functionality which defines the interface output for each dashboard. Available dashboard interface types: • Smart Client Dashboards -- Previously the only option. These dashboards display within a standard Epicor smart client installation. • Epicor Web Application Dashboards -- These dashboards display within a web-based application like Epicor Express. • Mobile Device Dashboards -- These dashboards display within a mobile device like an iPhone or a Blackberry.

Dashboard Mass Update In order for updatable dashboards to pull in large amounts of new data, the Mass Update functionality is available. When you run this feature, a dashboard can pull in potentially thousands of rows of data. Typically you will only pull in several rows, but this functionality is created to allow for better performance in most situations.

Publish Dashboards You can now publish any dashboard view for reuse on another dashboard. You do this by right-clicking on the View node in the dashboard Tree View and selecting the Publish option. Now when you are creating a new dashboard, use the Dashboard Query Properties window to select the published dashboard. The published dashboard is then pulled into your current dashboard, and you can modify it as you need. Within the Dashboard program, you can view all of the available published dashboards from the View menu.

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Updatable Dashboards Use the Updatable Dashboard functionality to place updatable BAQs on either a client dashboard or a mobile device dashboard. When you create a dashboard for a mobile device, you select a mobile device profile which specifies the available dimensions (height and width) for the program. It then modifies the design interface to match this profile, so you can preview what the custom dashboard looks like in the mobile device. When you create a dashboard for an EWA form, it creates a lightweight base form so that most of the processing is handled on the server. If you create an EWA form to use on a mobile device, the application first creates the lightweight form and sets up the mobile device definition. Examples of updatable dashboards you could make include: • A form consisting of one updatable BAQ which displays Detail and List sheets. Users would use this updatable dashboard to enter and edit simple records. • A complex dashboard which contains multiple views, graphs, URL pages and so on. Some of the sheets or panels on this complex dashboard are updatable. • A mobile application which is sized appropriately for a specific mobile device. One or more sheets can be updated, and these sheets are either tabbed or sequentially paged to organize the flow of data entry. • A simple or complex application which has sheets and panels that support multiple dirty rows. You can then make a number of changes to a record, like selecting a series of check boxes across different rows, before you save all of these records to the database.

Uptake From Excel The Updatable Dashboard functionality integrates with Microsoft® Excel® so users can add new records and update existing records through a spreadsheet. The Uptake from Excel is only available to use with Updatable Queries on an Updatable Dashboard.

Data Tagging Overview Leverage the data tagging functionality to mark records with a unique condition. You can then use these unique tags to gain better search results and launch BPM directives. You can apply both personal or shared group tags to any record. To facilitate this functionality, the following features are available: • Tag Maintenance -- This set up program is available on context menus throughout the application. Use this program to create the personal and group tags you want to apply to records. • Search Programs -- All search programs now contain functionality to select records by unique tags. • Enterprise Search -- Use this global search application to search across all records by tags. • Business Process Management (BPM) -- A new directive condition is added which monitors data linked to a specific tag. Use this condition to launch actions you need on tagged data.

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Enterprise Performance Management Overview Performance Canvas The EPM performance canvas contains several enhanced features. Performance Canvas features: • Usability re-design and dashboard viewing enhancements. • Interactive pivot table-style query designer. • Additional chart type availability and new Flash-based charts and heat maps. • Support for "mashboards," where content from the Web and Gems are mixed but make use of the same Slicer. • Enhanced integration to Microsoft Office Excel®. • Canvas reporting-a standard Canvas can be printed as a report. • Enhanced mobility support. • Open search integration so the Canvas data can be shared with other applications. • New administration tool and setup that makes it much easier to manage a large number of Gems, Slicers, and Canvases. • Support for Microsoft IE 7 and 8, Firefox 3 or higher, Chrome, and Safari browsers. • Usability enhancements.

Server and Cube Connect Tools Several enhancements are available with the server the cube connect tools: • EPM Glossary Designer. Use this tool, which is similar to Object Designer, to create new EPM glossaries which support customized systems or modifications to existing glossaries. • Portable EPM glossary installation. This tool help ease both the upgrade and modification of glossaries without the need to release a new version of EPM Server. • Ability to process cubes more frequently through a user-defined refresh schedule. • Localization and translation support. • Easier Content Pack deployment and cube editing and streamlined EPM Server administration. • Usability enhancements.

Epicor Information Worker Overview Information Worker allows Microsoft Office users to view and update Epicor data from Office applications. Information Worker (IW) gives employees that depend on enterprise data ("information workers") direct access to Epicor data from inside Microsoft Outlook, Word and Excel. Once Epicor data is imported into Office, users can keep the data synchronized between Office and Epicor, and can work either in online or offline (disconnected) modes.

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Information Worker Re-Architecture Epicor Information Worker provides access to Epicor data from Microsoft Office applications-- specifically Microsoft Outlook®, Excel®, and Word®. The underlying architecture has been modified to eliminate the need for Epicor Portal and Service Connect and instead accesses business objects directly and through updatable BAQs. Installation and implementation have been simplified as a result. See feature summary under Systems and Tools for more information on Information Worker.

Epicor Web Access™ The Epicor Web Access displays programs as web forms within a browser window and is significant part of the Epicor Everywhere™ Framework. These forms are generated from Epicor 9 programs. Because of this, the appearance and functionality of the Epicor Web Access forms is nearly identical to the Epicor smart client programs, but do not require the installation of the Epicor client. You can run Epicor Web Access programs on multiple operating systems and on multiple devices including handheld devices.

Epicor Web Access Flexibility If you are a Web user, you now have the option of switching to the Windows smart client for certain forms. You can then run a hybrid application designed to improve performance and user flexibility. In addition to this key feature, Epicor ICE 2.5 introduces Group By (for grids) and Personalization functionality for Epicor Web Access forms similar to that found in the Windows smart client version.

Localization Overview The application contains translation tools that allow you to select the language displayed throughout the interface. You can change the language that appears during each session. You can also assign a default language for a selected user or a specific program. Leverage this flexibility to use the language that best fits your personnel in specific locations and workstations.

Available Country Specific Functionality Packs Several Country Specific Functionality (CSF) packs are available. These packs localize the Epicor application to match the legal requirements needed in a specific country. Available CSF packs: • Australia • China • Czech Republic • Denmark • Estonia • Finland • France • Germany • Japan • Malaysia

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• Mexico • New Zealand • Norway • Poland • Romania • Russia • South Korea • Sweden • Taiwan • Thailand

Available Languages Several language files are available for installation on your Epicor application. These files change the language displayed on the interface. Contact your Customer Account Manager for more information about purchasing language files. The following languages are available: • Arabic • Chinese (Simplified) • Chinese (Traditional) • Chinese (Traditional for Taiwan) • Czech • Dutch • English (UK) • English (US) • Estonian • Finnish • French (Canadian) • French (France) • German • Korean • Norwegian • Polish • Russian • Spanish (Latin) • Swedish • Thai

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Country Specific Functionality You can modify each form within the Epicor application for a specific locality. These forms display the text and functionality required for use within this country or geographical area. Each localized program can be defined as a Country Group, like Europe or Southeast Asia. It can also be defined for a specific Country code, like Germany or Thailand. This list of country group and country codes install through the Administration Workbench and are then available for use on each company within your organization. You select these codes within companies as you need, and any localizations defined for the Country Group/Country combination are then available for display on the Main Menu within that specific company.

Searches Overview Search programs are available throughout the application. Use these programs to find and select specific records to open within another program. Use each search program to filter and organize the search results through record-specific criteria. You can launch search programs by clicking a button found next to a key field or on the Navigation toolbar. Within Customer Maintenance, for example, you click the Customer button to launch the Customer Search program. Within Sales Order Entry, you click the Sales Order button. On either program, you can also click the Search (Binoculars icon) button on the Navigation toolbar to display their respective search programs. Some fields also have a Triangle icon in their top right corners. If you right-click these fields, you display a context menu that contains an Open With... sub-menu. This sub-menu displays links to the various search and entry programs related to the selected field. You can launch a search program by selecting the appropriate link. Regardless of the way you launch the search program, each program has identical functionality you can leverage to locate the records you want. The Basic tab contains the primary search fields available for each program. The Quick Search tab displays any user-defined configurable searches available; you can create quick search options exclusively for your user account or share them publically throughout your company. The BAQ tab contains a list of business activity queries you can use to generate search results; these queries are either system or custom queries. The Advanced Search tab gives you access to related dashboards that each contain a complex series of searchable fields which return precise search results. Other functionality, like Data Tag Searches and Named Searches are also available to improve the accuracy and performance of searches. Leverage this powerful functionality to return the records you need. Example You are searching for sales order 3014. You launch Sales Order Entry and click the Sales Order button. In the Sort By field, you select the Sales Order option. In the Starting At field, you enter 3000. Click Search, and the search grid returns all the sales orders that start with 3000. These records are also sorted by sales order number, so you quickly find sales order 3014. If the record for which you are searching has multiple tables like orders, jobs, customers, suppliers, and so on, and you select multiple records in the Search window, the program's Tree View only shows the one record in context. Use the navigation functionality within the Tree View to go between tables or pages within that record. The Navigation toolbar contains a list of all the records you selected in the Search window.

Enterprise Search Management Console Enterprise Search management activities are now consolidated in a management console. When you install Epicor Management Console, a Search Management node is available for you to configure and maintain Enterprise Search. Some activities previously run on the command line now have a user interface, and another user interface is available for editing the elements involved in creating and tuning a search index. Using the Enterprise Search Management Console, you can now: • Create the ES SQL Server database.

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• Create a web application for performing ES searches. • View search server and search index logs. • Run a wizard to guide you through creating a search index. • Create the templates used to create search indexes. • Add or subtract from the collection of BAQs used in a search template or by an active search index. • Tune the BAQs used in a search template or the BAQs used by an active search index. • Launch the search web application to test different search indexes. Note also a setting in Company Configuration is available to set the search URL to a particular search index. If needed, you can override this value at the user level.

SQL Server Reporting Services Overview You can now generate reports using SQL Server Reporting Services (SSRS). ®

This feature does not replace Crystal Reports ; it expands the existing reporting technology by giving you additional option. The optional SSRS report writer functionality includes: • Emailing reports • Faxing reports ®

• Storing reports within SharePoint

In order to use this functionality, you indicate whether printers within your company can print SSRS reports. You also define how a report should be printed, Crystal, SSRS, or both. When you print an SSRS report, the SSRS print window displays, giving you additional options for both previewing and printing out the report. ®

®

You can also create custom SSRS reports through the Microsoft SQL Server Report Builder .

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Epicor 9.0 - 9.05 Cumulative Features This section of the 9.05 Feature Summary contains all of the features from the 9.0 release through the 9.05.602 version of your application. If you are new to the Epicor application, use this section to review all major application features. This information is arranged first by module group, like Production Management, and then by module, like Job Management.

Sales Management Quoting and managing sales orders enables the vital coordination of activities between your sales, plant, shipping, and accounting groups. You dictate whether to hold all companies in a single database, or each company in individual databases, where each company can have its own chart(s), currencies, and calendars. Use the Quote Management and Order Management modules to capture orders and seamlessly integrate the information with supply chain, production, fulfillment, and accounting systems. By streamlining the sales process—centralizing access to product, pricing, customer information - orders can be generated with a minimal number of steps. It automates and improves labor-intensive processes for quoting, proposal generation, configuration, and order entry. You can increase sales productivity by ensuring accuracy during the quote and order processes and identifying the right solution to meet your customers’ needs.

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Customer Relationship Management Overview Outfitting your sales team with advanced, easy-to-use software is not just smart; it is a matter of survival. Customer Relationship Management (CRM) is equipped with the tools you need to find more prospects and quickly convert them to satisfied customers. Your sales people can manage the complete prospect-to-customer life cycle, give accurate revenue forecasts to management and automate many administrative tasks. The bottom line is better qualified prospects, shorter sales cycles, reduced lead-time, and more revenue. With CRM you can manage and analyze the effectiveness of marketing campaigns and events. Marketers can pinpoint targets, capture highly qualified leads, and perform cost/benefit and return on investment (ROI) analyses on promotional activities. The campaign manager can track the number of leads, opportunities, orders, and costs per campaign. Once you have the lead, the CRM functionality helps manage the entire sales process more effectively, with features such as workflow and forecasting. Contacts can be shared across the Epicor application. For example, a payroll employee can now be added as an authorized user for a buyer records reducing time and ensuring consistency You can share contacts between the following records: • shop employees (Shop Employee Maintenance) • payroll employees (Payroll Employee Maintenance) • workforce people (Workforce Maintenance) • buyers (Buyer Maintenance) • supplier contacts (Supplier Maintenance)

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• purchase point contacts (Supplier Maintenance) • customer contacts (Customer Maintenance)

Account Information Track and report on customers, prospects, and suspects.

Call History Maintain detailed call history regarding new opportunities with prospects or existing jobs with customers and share with the entire organization.

Call Log Link attachments to each call record using the Call Log.

Campaign Creation Rapidly build sophisticated, personalized messages, and newsletters.

Campaign Management Generate and manage a marketing campaign for tracking effectiveness and ROI of marketing programs or individual events.

Case Entry - People Sheet Use the Case > People sheet to maintain a list of contacts related to a case.

Complete Editing Tools Use standard editing tools such as spell check and formatting to draft professional customer e-mail and letter communication. Use Microsoft standard cut-and-paste technology to easily manipulate text.

Contact Attributes The contact functionality is enhanced so you can enter additional communication data for each contact. The new contact fields include: • IM address • Facebook ID • LinkedIn ID • Twitter ID

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Contact Information Store multiple contacts per organization by contact function. Track and report contact communication along with the entire organization activity.

Contact Management Contact Management makes communication with your customers and prospects easy. It provides a basic component of CRM and promotes responsive and proactive communication. Contact Management enhances your customer service by documenting and sharing customer communication with the entire organization. Improve overall responsiveness to customer inquiries with simple user task management. Use Contact Management to actively analyze your most compelling opportunities and assign them to sales representatives. Contacts can be shared across the Epicor application. For example, a payroll employee can now be added as an authorized user for a buyer records reducing time and ensuring consistency You can share contacts between the following records: • shop employees (Shop Employee Maintenance) • payroll employees (Payroll Employee Maintenance) • workforce people (Workforce Maintenance) • buyers (Buyer Maintenance) • supplier contacts (Supplier Maintenance) • purchase point contacts (Supplier Maintenance) • customer contacts (Customer Maintenance) You can also store all recipients in one place for easy access.

Contact Name Field Enhancements Throughout the CRM module, the context menu for the Contact Name field has some additional commands. Right-click on the name of a contact and create a CRM call, help desk case, lead/opportunity/quote, RMA, sales order, service call, and task. You can also right-click to send an email directly to a contact; the email program lets attachments be added onto the email.

Convert Quotes to Orders Easily convert an entire quotation to a sales order in one step.

CRM Call Enhancements The Call Log now includes the Related To, People, and Contacts sheets. You use these sheets to associate any contact details you need with the CRM call. Leverage these additional sheets to enter specific details you want included with each call.

Customer Quick Entry A Customer Quick Entry program is available within Sales Order Entry and Opportunity/Quote Entry. Use this program to enter the primary details you need on each customer. You can later launch Customer Maintenance and enter any other information you need for the customer record.

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Customer Tracker - Tree View The Customer Tracker tree view now allows you to view information contained on the National Accounts sheet, as well as the Price List, Ship To, Child, and Contacts sheets and any attachments to the customer record. Use this feature to easily navigate through the tracker sheets and related functionality.

Data Management Extract marketing lists based on any criteria such as customer type, (suspect, prospect, customer) and other attributes including standard industrial classification (SIC) code, location, contact type, territory , and so forth. Automatically create telemarketing or sales follow ups. Automatically log an entry for customers when they are included in a marketing list. Marketing list import allows customer and contact information to be imported from external sources. De-duping capabilities allow the management of imported lists and the tidying up of the marketing database.

E-mail Design (HTML or Text) Design email promotions in HTML or plain text formats based on the preferences of your audience.

emailConnect emailConnect is a comprehensive tool that helps you design and distribute e-mail communication to customers, suppliers, and business partners. Whether developing a marketing campaign or creating a company statement to business partners, emailConnect ensures your company is professional, takes advantage of its e-mail marketing opportunities, properly responds to market requirements for opt-out controls, and analyzes the campaign results for better effectiveness in the future. emailConnect makes marketing easy. It manages the entire campaign cycle from identifying and importing contacts, to creating targeted e-mails and a corresponding Web landing page. It delivers thorough reporting and analysis tools to help you build more targeted campaigns. Its user-friendly environment enables you to quickly and easily implement focused e-mail campaigns with minimal training. An extension to the full CRM application, emailConnect helps drive efficiency and gain true ROI for your campaigns. By simplifying and automating campaign processes, emailConnect shortens campaign cycles, allowing you to produce more campaigns, more often. And emailConnect dramatically reduces overhead by eliminating the need for postage, printing and shipping required for traditional direct mail campaigns.

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Forecasting Manage forecasts by opportunity probability, category, and territory. Analyze sales quota and forecast at each level of the sales team.

Hub mConnect Configure your remote sales office server with Hub mConnect, and multiple mConnect users can access its database simultaneously. Individual mConnect users do not need to synchronize because Hub mConnect does it all and there is no downtime due to lost connections to a remote database.

Import Wizard Use a simple flat file import from a standard CSV or text file format for easy campaign generation. Open database connectivity (ODBC) import offers flexibility in data sources.

Industry Classification Types You can now enter Industry Classification Types and codes (NAICS, SIC, NACE, and so on). These types and codes can then be selected on customer records within Customer Maintenance.

Information Worker Integration Information Worker is an Epicor application which Microsoft® Outlook 2007® users can leverage to view and update data to and from the Epior application. Users can do this during both online and offline (disconnected) modes. Although Information Worker is primarily designed to give employees direct access to application data from inside Outlook 2007, this data can also be viewed in other applications.

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Integration with E-Mail E-mail customer or prospect from within the solution. E-mail is automatically stored as a call with the account.

Lead Management Manage incoming leads and assign to territory sales representatives. Track lead sources to identify successful advertising, events, or other campaign tactics. Analyze return on investment of lead generation activities. Easily convert a lead into a quote/opportunity with Quote Management.

Marketing and Sales Use the CRM module to manage and analyze the effectiveness of marketing campaigns and events. Your marketers can pinpoint their targets, capture highly qualified leads, and perform cost, benefit, and return on investment (ROI) analyses on promotional activities. Use the campaign manager to track the number of leads, opportunities, orders, and costs per campaign. Once you have the lead, the CRM functionality helps manage the entire sales process more effectively, with features, for example, workflow, and forecasting. Outfitting your sales team with advanced, easy-to-use software is not just smart, but a matter of survival. The CRM module is equipped with the tools you need to find more prospects and quickly convert them to satisfied customers. Your sales people can manage the complete prospect-to-customer life cycle, give accurate revenue forecasts to management, and automate many administrative tasks. The bottom line is better qualified prospects, shorter sales cycles, reduced lead-time, and more revenue.

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Metrics Reporting Review detailed metrics regarding a campaign, down to the segment, or broadcast including individual response preferences.

mobileConnect The CRM module gives you control over your customer interactions generating leads, developing opportunities, and monitoring orders. CRM functionality is available from anywhere in the world. The mobileConnect series incorporates a disconnected database, enabling you to work anywhere you can take your laptop. Powered by the solid, fast SonicMQ® messaging engine, mobileConnect is comprised of three components: Sales mConnect, Sales Engineer mConnect, and Hub mConnect. Epicor mobileConnect helps your sales representatives and sales engineers stay connected with their customers without requiring network connections.

National Account Visibility The customer National Account structure can now be viewed on business activity queries. You can then display national accounts on dashboards.

Opportunity Development Improve sales efficiency with structured sales processes, freeing up sales staff from administrative tasks. From account executive to engineer, identify all roles within the sales process, and establish an action plan for each.

Performance Analysis Manage sales teams by analyzing performance at each level of the sales structure, from the region level down to the representative level.

Permission-Based Opt-Out Control Manage requirements for effective permission marketing through structured opt-out controls enabled on a campaign basis or globally. Additionally, allows respondents to determine whether they receive text or HTML-based communications.

Person Contact Maintenance Use this maintenance program to create and update person records. These records can then be selected as contacts for records across the application. Person Contact Maintenance is located within setup folders throughout the Sales Management suite of modules. Developed as part of the Shared Contacts functionality, you create contact records within this program and then select them on customer, supplier, payroll employee, shop employee, and workforce records. You enter the primary address, email, phone and similar information on each contact record. You also define name details like First Name, Last Name, Prefix, and Suffix information which displays on records and reports. You can also use this program to review all of the records on which this contact is used.

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Quotations Use engineering cost structures from existing products, same-as-except products, and brand new products to create real-time quotations. Manage quotation changes and re-quote opportunities within the same opportunity.

RMA Processing Customer contacts may be specified on a return material authorization record.

Sales Engineer mConnect All the functionality of Sales mConnect is included, plus the ability to engineer entire BOMs. Use drag-and-drop functionality to add subassemblies, operations and materials, or incorporate parts on-the-fly.

Sales Management Manage the sales team through user-defined sales structure, pipeline management and quota management. Automate key sales management functions such as territory management and region assignment of individual prospects.

Sales mConnect • Generate new opportunities or fine tune existing quotations • Create and complete workflow tasks • Activate or process CRM calls • Complete on-the-fly product configuration • Add new customers and contacts • Import customers and contacts • Edit existing customer or contact information • Produce marketing lists • View business activity monitor queries • Modify aging report formats • Secure the system so users can view only sales information assigned to their territory • Run the following reports: • Order backlog • Scheduled shipments • Aged receivables • Advance billing/deposit balance • Customer statements • Sales analysis • Sales gross margin • Quote form • Order form • Invoice form

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• Access the following types of information from the Epicor tracker series: • Aged receivables • Quotes, orders, jobs, and parts • Customer data • Project information • Quantities on hand • Time-phased balances • Customer and miscellaneous shipments • Returned material authorizations (RMAs) • Invoice information

Sales Workbench Give office-based sales representatives and management a single view of all customer and prospect related information. This view helps you manage your pipeline, marketing, telemarketing, opportunities, orders, returns, service orders, contracts,jobs, calls, and tasks, as well as see all related information on a customer - from one place. A work to-do list also ensures that the sales person is working on the right task at the right time.

Sales Workflow Monitor every stage of the sales process, including parallel processes. Built-in workflow facilities ensure nothing is overlooked.

Segmentation Utilize the power of your existing systems to generate more effective campaigns. By responding to previous purchases, requests or general demographics, you can generate targeted campaigns and optimize profits.

Shared Contacts Contact records can now be shared across your Epicor database. Any contacts you add to the database can now be pulled into other records as you need. For example, a payroll employee can now be added as an authorized user for a buyer record. This reduces time and ensures consistency, as the same contact record can be used within any record as needed. You can share contacts between the following records: • shop employees (Shop Employee Maintenance) • payroll employees (Payroll Employee Maintenance) • workforce people (Workforce Maintenance) • buyers (Buyer Maintenance) • supplier contacts (Supplier Maintenance) • purchase point contacts (Supplier Maintenance) • customer contacts (Customer Maintenance)

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Synchronization mConnect provides full and light options for synchronizing your remote database with your primary Epicor database, ensuring data integrity and consistency, and fast and easy updates.

Task List - People Sheet Use the Detail > People sheet to view and maintain information on contacts related to a task.

Task Management Easily generate follow-up tasks for key employees when communicating with customers or prospects. Provide each user their own task list that outlines their daily tasks.

Templates Produce fast and easy campaigns with a consistent look using standard templates.

Unlimited Call Notes Share information across departments regarding customer inquiries by entering detailed call and communication notes. Easily incorporate electronic communication in call history.

Web Design Tools Create professional looking broadcasts with ease. From banner ads to your custom emailConnect home page, your company can utilize the power of emailConnect to Web-enable your users.

Web Microsite Design Build a microsite to Web-enable your campaign, and then gather detailed campaign analysis by monitoring the footprint of your audience as they step through the site.

Win/Loss Analyze win/loss information by sales region, representative, opportunity category, or other criteria.

Case Management Overview From initial call to resolution and follow-up, the Case Management module provides a customer focused solution for personalized, high-quality service. This comprehensive one-stop solution enables your service team to manage current case load and respond quickly to customers for industry leading customer satisfaction. This module includes a Case Workbench equipped with time saving links to customer focused activities (for example, new quotes, orders, RMA requests, or service calls). In addition, a search-driven knowledgeable and case driven workflow are available for standardizing case resolution. You now have easy access to dispatch field activities and enable field service representatives access to online knowledge bases, existing customer field service calls, warranty information, and service contracts. Case Management is fully integrated with all customer facing functions such as LOQ, Contact Management, Customer Management, Order Processing, Field Service, and Invoicing.

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Alerts Set up user-defined alerts to notify activities regarding service cases to management or specialized service employees.

Case Categories Inquire and report cases by user-defined categories.

Case Context Use case specific details, for example, part number, order number, service call reference, or warranty reference, to inquire on and link directly to related information, optionally generating new transactions.

Case Entry - People Sheet Use the Case > People sheet to maintain a list of contacts related to a case.

Case Management Workbench Manage open case load by status, for example, open or under review, and allow support managers to assign outstanding cases. Review customers, quotes, orders, outstanding return material authorization requests, field service calls, warranties, service contracts, and cases from a single case workbench.

Communication Manage and document communication between customer service or field service and the customer for enterprise-wide visibility of customer case and resolution.

Contact Management Manage and record all customer interactions for enterprise-wide visibility of customer satisfaction. Link contacts related to a case for easy review of case history.

Convert Case Easily generate a quote, order, field service order, repair order, job, and RMA from a case bringing the detail of the case into the new document.

CRM Cases Case Management workflows can be assigned to workforce role, in the event the case transitions into an Opportunity/Quote.

Online Knowledge Base Navigate into enterprise-wide knowledge documents for fast customer case resolution. Link knowledge documents to cases for analysis.

Task List - People Sheet Use the Detail > People sheet to view and maintain information on contacts related to a task.

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Traceability Link documents and communication events such as e-mails to cases and calls.

Workflow Monitor every stage of the support process. Manage processes using user-defined workflow that is case or issue specific, ensuring standardization of process and that nothing slips through the cracks.

Quote Management Overview Quote Management is often the starting point for the supply chain cycle. When a quote is entered, manufacturing details are entered for the record. These records give your organization a solid head start for job management, scheduling, purchasing, and other functions of the application. Best of all, the result is greater efficiency.

Manufacturing Details You can get details for a part, configure the part, and determine the applicable pricing of the part, directly from Quote Entry.

Miscellaneous Charges Enter unlimited miscellaneous charges or credits on each quote header or quote line. These charges will then print on the quote and applicable order, and carry over to invoicing.

Multiple Forecast Confidence Factors Quote Entry now includes best, worst and most likely confidence factor. Within Workforce Maintenance, managers will be able to declare their own confidence factor on the person records.

One Time Ship To Location Create a one time ship to location on an individual quote or sales order. You can indicate within Customer Maintenance whether a customer record requires one time ship to locations on sales orders. This activates the One Time check box within Opportunity/Quote Entry and Sales Order Entry, where you can enter a unique shipping address on a specific sales order. You can then create a sales order (or a quote later turned into a sales order) that ships part quantities to this unique, third-party customer location. Use this functionality, for example, when you need to make a shipment to the customer of your distributor. If you need, you can also indicate that this ship to location should become either a new customer record or a new ship to location for the original customer record.

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Opportunity/Quote Entry - People Sheet Use the Tasks > Details > People sheet to maintain a list of contacts related to a task.

Quote Entry Provides the user with the optional ability to automatically populate the Engineering section, when the form is opened, with data relating to Parts, Operations, Capabilities, Resource Groups and Resources. Limitation: No provision to load data based on Named Search, BAQ or Dashboard.

Quote Header Miscellaneous Charge The Header > Misc Chargers sheet in Quote Entry allows you to enter the header miscellaneous charge.

Quote Order Wizard Quickly generate appropriate orders from new quotes. Along with the Order Job Wizard, you can quickly create, plan, schedule, and release jobs against multiple lines and multiple releases.

Quote Order Wizard - One Time Ship To When creating a sales order from a quote, use the One Time Ship To sheet to enter information about the one time ship to party for the order. You can also use this sheet to quickly create a customer record based on that information. You can only use this functionality if the customer for which the order is generated allows one time shipping and shipping to third parties.

Quote Tracker As a single source for all activity about an order, use the Quote Tracker to see a summarized view of the quote; then drill down on selected items to see greater details. Based on technology used in the Dashboard™, optionally use real-time data to link to other parts of the system.

Searches You can search by Quote Number, Customer Name, Salesperson, Part Number, and Customer Part Number. You can filter by All, Quoted, Lead, Opportunity, Quote, and Not Quoted. You can search only within a particular territory. The result is a very powerful search for quotes.

What-If Scheduling You can perform a what-if schedule on a quote line, for better understanding and communicating when a part might be done.

Demand Management Overview Use Demand Management to more efficiently manage short and long term contracts, turning the demand from these contracts into sales orders and Material Requirements Planning (MRP) forecasts. Demand Management incorporates the framework and business logic necessary to efficiently manage long term contracts. These contracts encompass forecasts, sales orders, changes to sales orders, and shipping schedules, whether the information is entered manually, electronically, or both. You can enter demand information manually, electronically through EDI (Electronic Data Interchange), or both. The EDI feature suite generates electronic information that passes both to and from your customers.

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Demand Management handles creation, analysis, editing, and reconciliation of cumulative records for releases from your customers. Demand Management includes the following functionality to support long term contracts: • Provides the ability to have several sales orders/lines attached or subordinate to the contract. • Creates the ability to review contracted values and quantities with actual incoming quantities and values. • Delivers an efficient interface and process to manage the volume of data possible with long term contracts. • Includes the capability to view the impact of incoming contract changes before accepting, while allowing them to be accepted, revised, or rejected and provides the appropriate response to trading partners. • Provides access to both forecasts and sales orders from one point of entry. • Allows the management and reconciliation of CUMs (cumulative shipping quantity). • Allows the acceptance of incoming information to be handled individually, in mass, or in auto-accept mode at the trading partner or document level. Important For this module to be fully functional with EDI, Service Connect must be installed. If you use EDI to process your demand, you need to install and configure the EDI functionality on your application. You set up the EDI functionality on your network server.

Automatically Close Rejected Schedules Users can automaticallyclose rejected demand schedules within Customer Maintenance. The Close Rejected Schedules check box is available on the Demand sheet. When users select this check box, any demand record processed with a rejected schedule is automatically closed and processed

Automatic Demand Matching To help facilitate pairing similar releases together to create a more efficient release schedule, a new option can be activated within the Demand Management module. This option, the Automatically Match All check box, is found within Company Configuration. You can navigate to this sheet by clicking on the Modules-Sales-Demand Management tabs within this program. When you select the Automatically Match All check box, part quantity matching suggestions are generated by the demand process. Releases for the same part record are matched using this logic hierarchy: 1.

Releases that share the same Release Date

2.

Release that share the same Release Quantity

When the Demand Schedule Matching window displays, you can more easily decide which pairs should be matched. The Match All and UnMatch All buttons are available on this window. You can also manually match or unmatch pairs as needed.

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Automated Shipping Automatically process the shipping schedules that have no lead time warnings, immediately allowing quantity or date changes. Only transactions that have errors are displayed within Demand Entry.

Cancel Non Matched You can now automatically cancel all demand releases not matched with a n order release. To do this, you select this option as a default value on the Customer Maintenance>Demand sheet. When you select the Cancel Non Matched check box, all demand releases not matched to a n order release and linked to the current customer record are automatically canceled. You can then override this default value within Demand Contract Entry; do this by selecting or clearing the C ancel Non Matched check box on the Demand Contract Entry> Header>Matching sheet.

Contract Changes The ability to view the impact of incoming contract changes before accepting them. The system also allows you to accept, revise, or reject these changes -- and provides you with the appropriate response to the trading partner. If you accept the changes, the program automatically processes all changes on the sales order.

Contract Matching The Demand Contract Entry program has matching functionality. Use the fields on the Matching sheet to define how to pair incoming sales orders to existing sales orders. This feature lets you define a pattern of matching for use with each demand contract. You can match sales orders through the following values: • Reference • Ship By Date • Quantity • Open

Contract Quantities The ability to review the contract quantities with the actual incoming quantities.

Contract Structure A contract structure where you can have many sales orders, lines, or releases attached or subordinate to the contract.

CUMM Validation The application now contains functionality you can leverage to validate cumulative quantities generated through Demand Management. Check Discrepancies You can indicate how CUMM discrepancies will be handled for each customer. Within the Customer Maintenance> Demand sheet, a Check Discrepancies check box is available.

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Select this check box to activate the Action drop-down list; available options: • Stop - The demand header record is rejected during Demand Processing. A log entry is created that indicates this record was not processed. If you need, you can change this result by selecting the Override System Reject check box within Demand Entry on either the Lines>Detail or the Schedule>Detail sheets. • Warning - The demand header record is turned into a sales order within Sales Order Entry. A log entry is created which indicates that a CUMM mismatch occurred while this demand header was processed. When the Check Discrepancies check box is clear, the Epicor application does not review CUMM discrepancies for this customer. Cumulative Info Sheet Demand Entry has an additional Cumulative Info sheet which displays the cumulative quantities generated through the current demand contract. This sheet contains information about the total cumulative quantity received so far, the last date a quantity was shipped, the last quantity on the shipment, and so on. You navigate to this Demand Entry sheet by clicking the Line>Cumulative Info tabs. Last Master Pack The CUMMs functionality supports receiving master packs as the last shipment on a demand record. To indicate these master packs within Demand Entry, the Cumulative Info sheet now contains a Master Pack field that displays the master pack number. Demand Reconciliation also displays the Last Master Pack values in both the Trading Partner and Company Information sections on the Detail sheet.

CUMs Added functionality to manage and reconcile the cumulative shipping quantity (CUMs) information that is provided by your customers.

Demand Entry - Close and Process Schedules You can now close demand schedules and process them in a single step. Demand Entry has a new Actions menu option under the Demand Header sub-menu - Close and Process All Schedules. Select this command to close all schedules linked to the current demand record.

Demand Entry - Update Parts and Prices You can now override or enter new part numbers and prices as necessary and the Demand Entry - Line Detail sheet. When you do this, the Epicor application automatically updates the linked demand contract and any associated sales orders accordingly. If the demand contract does not contain that part, the Epicor application creates a new contract line for the new part and price. If the demand contract does contain an existing line with that part number, only the price is updated.

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Demand Contract Entry - Close a Contract You can close a demand contract using the Actions menu. Once you close a contract, you cannot create new demand entries for that contract.

Demand Contract Entry - Open a Contract You can reopen a closed demand contract using the Actions menu. After you reopen a contract, you can add new demand entries for that contract.

Demand Mass Review - Close Demand The Demand Mass Review program now contains the Close sub-menu on the Actions menu. Use this sub-menu to close demand entries you do not need. You can close all demand entries, worklist entries, all demand entries for a specific part, all demand entries, or all rejected demand entries.

Demand Mass Review - Demand Types Within Demand Mass Review, users can review specific demand records based on the Firm, Unfirm, and Forecast demand types. Users select the check boxes to indicate what types of demand they wish to review through this program.

Demand Processing Override By default, the Demand Processing program automatically rejects any new demand requirements placed against an order release linked to a partial shipment. Likewise, if the Required Date for an order release is changed, but this date falls within the Lead Time date range, the new date is rejected. Users can now override these automatic options and cause the process to accept both new demand requirements and updated Required By dates on order releases. These features are also included in the EDI functionality. The EDI logic now accepts order releases which are overridden as previously described.

Demand Review Report The Demand Review report is now available. Use this report to see what demand records were processed, which sales orders were updated to meet these demand requirements, and which sales orders were rejected and/or not processed. You can then correct the sales orders listed on the report so these records will integrate during the next demand processing run. You launch this report from the Main Menu by opening the Sales Management>Demand Management>Reports folders.

Demand Review Report - Log Entries and Price Discrepancies You can now display both log entries and price discrepancies on the Demand Review report. This report interface has the following options: • Display All Log Entries Specifies -- if all demand log entries should be displayed on the report. Select the check box to include all demand log entries on the report. Clear the check box to include only log entries with demand record errors and discrepancies on the report.

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• Demand with Price Discrepancies Only -- Specifies if only demand entries with price discrepancies should print on the report. Select the check box to only print demand entries with price discrepancies. Clear the check box to print all demand entries (those with and without price discrepancies).

Demand Schedule When you have defined the demand you want, you can then schedule it through firm order releases, unfirm order releases, and MRP forecasts.

EDI Enhancements The EDI functionality is enhanced to both improve the quality of the data received and integrate this data more accurately within your sales workflow. The enhanced EDI functionality includes: • The ability to handle and reconcile cumulative quantities. • Receipt settlement capability including "Pay on Receipt." • Alternative definitions for rejection rules when the need by and/or ship by dates cannot be met. • Additional support for allowance and charge codes including flat amounts and percentage-based calculations. • Report enhancements to allow for ease of review of net changes in demand received through EDI. • Full automation to accept inbound 830, 862, 850, 860 documents and generate outbound 855, 856, and 810 documents. • Demand Management functionality can send configuration answers to Sales Order Entry. This configuration is then used for the order detail lines on this configured part. • The Capable to Promise functionality now works with the Demand Management module.

EDI/Demand Management Configured Parts Use this EDI and Demand Management functionality to receive an intelligent configured part number and automatically run/validate the configuration. If there is a failure in the configuration, you are notified to manually reconfigure the part. Two auto-configuration options are available: • Store the inputs through another method like Service Connect into the Configurator; the Configurator then runs against those answers. • Have the Configurator accept an intelligent part number. This number is then used as an input against the Configurator rules; these rules then parse out the part number to generate the input answers.

Efficient Interface An efficient interface and process to manage the volume of data that is possible through long term contracts.

Evaluated Receipt Settlements/Pay on Receipt The Epicor application now supportsEvaluated Receipt Settlements/ Pay on Receipt. Through this functionality, customers can pay your company based on the packing slip information they receive. When a shipment is sent to a customer, an AR invoice is automatically generated at the same time. This invoice information is included on the packing slip record. This information is also included as part of the Advanced Shipment Notification, or ASN, generated through the EDI functionality.

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You first set up this functionality within Company Configuration by defining the Evaluated Receipt Settlement (ERS) prefix your company will use for all invoices generated through the Pay on Receipt functionality. You can then indicate which customers can receive ERS orders within Customer Maintenance. Lastly within Demand Entry, you indicate that sales orders generated through the demand record will be ERS orders. When you ship a quantity defined as an ERS order, the invoicing information is automatically sent to this customer.

Forecast Pro® Integration The Epicor application is integrated with Forecast Pro®, a third-party application that provides affordable and powerful sales forecasting capabilities. This integration is at the forecast entry level and is designed to offer a simple solution for the forecasting needs of most organizations.

Forecasts Enter forecasts from trading partners to interact with the application's MRP functionality.

Locking Header and Line Details When Service Connect locks either a demand line detail or the demand header, users cannot update the line or header information within Demand Entry. The line detail sheet and/or the header sheet display as read-only. You can, however, open up both the header and line details information for data entry. To do this, click the Actions menu and select the Unlock option.

Manual Creation of Demand Reconcile Records You can manually create demand reconcile records on existing contracts and demand purchase orders. Within the Demand Reconciliation program, you search for demand records based on their Part, Demand Contract, PO Number, and Customer values. These demand records then match the results of actual shipping records you have received so far.

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Manual Processing You can manually process demand, which means that you review everything and accept or reject the demand within Demand Entry. You can also accept this demand through a mass review.

Price Discrepancy Validation If the Unit Price defined on a demand contract line does not match the unit price on the sales order, the demand management functionality places the sales order on hold.

Reservation Priority Codes If you update the Reservation Priority Code on a demand header record, this code is also automatically updated on the corresponding sales order header.

Sales Order Review Process A new review process feature is available with the Demand Management functionality. When this functionality is activated, the demand process does not allow sales orders to ship until they have passed a review process. This process helps prevent errors during demand processing. You activate this functionality within Demand Contract Entry by selecting the Hold Orders for Review check box. Any sales orders generated through this contract then must pass review before they are validated as shipments against demand records. Shipments then cannot be placed against these sales orders. When a sales order is placed on hold, the Hold Set by Demand icon displays on the order within Sales Order Entry. After you finish reviewing the sales order, clear the Hold check box on the Header-Detail sheet; the sales order can then be including during demand processing. Note that you can override this default setting, however, within Company Configuration. The Modules-Materials-Shipping Receiving sheet contains the Allow Shipments for Orders on Hold check box. Select this check box, and shipments can be created while the sales order is being reviewed. You cannot, however, complete the sales order within demand processing until the Hold check box is clear on the sales order.

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Allow Non Perfect Match Demand contracts now generate demand through a Perfect Match calculation. Matching is a process that pairs similar releases together to create a more efficient release schedule. Through the Perfect Match calculation, demand will only generate when the paired schedules and releases reflect any additional match criteria defined on each demand contract. You set up this criteria within the Demand Contract Entry>Matching sheet. However, you can shut off this functionality by selecting the Allow Non Perfect Match check box on the Matching sheet. When you select this check box, the demand schedules pair similar releases together without using the additional match criteria.

Unmatch Process The Demand Mass Review program now contains an Unmatch All for Part option. This option is found under the Actions>Matching sub-menu. Run this process to divide similar releases previously matched. These releases are then evaluated as separate records during demand processing.

Order Management Overview Order Management drives the Epicor ERP system. From the time a sales order is entered, its progress is tracked through final shipment, producing timely reports on demand. All sales orders and change orders are effectively managed online, reducing your chance for error and smoothing out the entire order-to-delivery process for maximum customer satisfaction.

Alternate Parts To improve quote and sales order accuracy, define upgrade, downgrade, substitute, and complimentary parts for each part record. Alternate parts can now be defined on each part record. These parts are defined as being either a direct substitute, a downgrade substitute, an upgrade substitute, or a complimentary product to this part. When users enter quotes or sales orders, they can display these suggestions for upgrading, downgrading, substituting, or complimenting the original part. Users can then, if desired, select a different part that better reflects the needs of the customer. This feature both improves customer satisfaction and enhances sales accuracy.

Backorders Orders automatically create backorders for lines shipped incomplete. Backorder flexibility enables customer specific backorder parameters for complete order lines or complete orders to be set.

Bill-To Customer Logic Provides the ability for a Customer to maintain a list of allowed Alternate Bill-to (Alt-BT) customers, optionally with one set as a default. This will default onto the Quote/Order/Direct Invoice and can be changed by the user to a different authorized bill-to customer prior to posting the invoice. If no alternates have been set up, then the Alt-BT customer is the Sold-to customer (but using the 'Bill-to address' on that customer).

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• Customer table will hold a flag for which customers can be used as an alternate bill-to for other customers. • Customer table will hold, against a customer, a list of authorized alternative bill-to customers with one customer optionally setup as the default. • Invoices will store the sold-to customer information. • Default currency, terms and other fields are generated from the sold-to customer. • Credit limit checking is performed against the bill-to customer. • The invoice is posted to the ledger of the bill-to customer and subsequently tracked against that customer. • Priority Override by Order.

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Blanket Orders Establish multiple releases (set up as either firm or not firm) for each sales order line and pull parts directly from inventory, or seamlessly integrate with Job Management to generate production orders.

Build Order From History Create new sales orders based on previous detail lines defined for a specific customer. Use this functionality to pull up previous sales orders linked to a specific customer. You can filter the results by selecting a specific date; all sales orders created on or after this date then display in the Build Order From History window. You can now select the specific sales order detail lines you wish to use again on a current sales order. When you click OK, the selected detail lines populate the order. You can then edit each line as you need.

Buy To Orders Each sales order release can now be a buy to sales order linked to a specific purchase order. Use this functionality, available on the Releases - Detail sheet, to link a supplier to a specific sales order release. You can then indicate the purchase order, line, and release you need to connect with the sales order release. You can also indicate whether or not this sales order release is a Drop Ship item.

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Calculations at the Header, Line, and Release Levels Tax calculation fields are available at the sales order header, line, and release levels.

Contact Tracker This tracker lets users follow contact activity throughout the application. This is a display-only version of consolidated contact-related functionality found within Customer Maintenance, Sales Order Entry, Quote Entry, and so on.

Copy Order Enhancements The Copy Order window contains functionality you can use to more accurately copy information you need from the original order. You access this functionality within Sales Order Entry by clicking Actions>Order>Copy Order. When you launch this function, the Copy Order window displays. Use this window to enter the PO Number for the purchase order which prompted the new sales order. You can also indicate whether you will only copy open releases, renumber the open releases, and/or keep the original order's detail line sequence. When you keep the original order's detail lines, the last closed release on each line is kept during the copy process, preserving the detail lines created on the original sales order. You can also indicate whether this copied sales order can be immediately processed for completion.

Create Demand Entries A new Actions menu option, Create Demand Entries, is available within both Customer Maintenance and Sales Order Entry. Run this option to link any existing sales orders to demand records. Use this functionality when you first start running the EDI/Demand Management module. Run this feature to link any existing sales orders to demand records; these sales orders are then updated during demand processing.

Credit Card Authorization and Encryption With the increased the use of credit cards to purchase products, it is necessary to have an integrated system to record and encrypt credit card information as well as process the payment.

Credit Checks Check customer credit status online at quote entry, order entry and shipment entry.

Customers Added Customer. EarlyBuffer and Customer.LateBuffer as on-time calculations to Order Tracker and VBI datamarts. Mirrors the functionality in the Supplier master. Action menu enables user to view customers that use alternate bill-to customers.

Delivery Days without Trading Partner To more easily calculate Ship By Date values on sales orders, you can define a Delivery Days value for each Ship To location without selecting a Trading Partner. You enter Delivery Days values within Customer Maintenance; this field is located within the Ship To-Demand sheet.

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As part of this feature, the Action drop down lists on this sheet have a "Stop" option. When the Stop option is selected for the action, this specific action does not run during demand processing. This option replaces the previous "Bypass" option.

Drop Ship You can indicate on Buy To orders that the order quantity must be shipped directly from the supplier to the end customer. You define this by selecting the Drop Ship check box on sales order releases. The selected supplier then sends the part quantity directly to the customer defined on the sales order.

Flexibility Relate orders to jobs using one-to-one, many-to-one, one-to-many and many-to-many production strategies.

Fulfillment Processing Use the Fulfillment Workbench to reserve and allocate material for sales, transfers and job order types. This feature also includes the capability to cross-dock, tying potential supply to the demand picked against inventory. You reserve quantities at the warehouse level and then allocate quantities from the reservation. The allocated quantity nets from the reserve quantity, creating a hard, directed allocation that includes the lot, bin, and serial numbers of the quantity requested through the sales order release. Various fulfillment techniques, such as pick and pack and console-driven handheld processes, can now be performed by using templates that automate the fulfillment process for each type.

Fulfillment Queue Management Manage your work queues from the shop floor/warehouse to assign tasks that are created by, but not limited to, the Fulfillment-Allocation process. You can decide whether the shop floor/warehouse operates based on paper transactions or becomes a paperless operation with automatic user assignments driven by the Material Queue. Available transaction types: • Put Transaction Types - Use for all directed Put-Away transactions, including purchase order receipts, transfer receipts, RMA receipts, and job receipts. • Pick Transaction Types - Use this transaction type is for all directed Pick transactions. These transactions include sales order picks, issues to jobs, transfer picks, cross docking, and any bin to bin movements. • Pack Transaction Types - Use this transaction type to track work station loads. During the pick process, the application calculates which suggested work station should pack the order based on load. • Material Queue Manager - Use the Material Queue Manager to view the status of Put, Pick, and Pack transaction types. You can also set the data to automatically refresh. Managers can view shop floor/warehouse activity without having to filter on the various queue transaction types -- all of which have unique identifiers. Warehouses and Bins use attributes to identify what specific transactions need special equipment, and the Queue Tracker assigns only those resources or groups with the ability to operate the specialized machinery. Managers also create resources and groups. They can then assign the transaction types and the order of priority for these transactions.

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Feature Summary

Fulfillment Workbench The Order Allocation interface has been renamed to Fulfillment Workbench in order to utilize industry standard terminology. Column titles and action menu items have been changed as well to standardize the terminology. This new interface can be called from order entry to process the entire order.

Fulfillment Workbench - Reserve Parts Updated Previously the Fulfillment Workbench reserved parts from all plants. Users can now use two Actions menu Reserve sub-menu commands to refine how parts are reserved. Here are the commands: • All Warehouses -- When selected, this command will pull parts from all the available warehouses. • Primary Warehouse Only -- When selected, this option will only pull parts from the warehouse defined on the order release. This is the primary warehouse.

Lock Order Line Quantity Added ability to define a Sales Order line as a blanket order for a fixed quantity. • Added logical field to the Order Line to keep line quantity constants. • Total quantity for the blanket order and the final delivery date are held at the line level. • New releases decrement the final delivery quantity on the final delivery date, keeping the total line quantity in balance with the release.

Mark For Customers If your company ships to a distribution center instead of directly to a customer, you can specify the final destination of the order using the Mark For sheet in Sales Order Entry. Use this sheet to define the Mark For Customer and Ship To Address. After the distribution center receives the shipment, it will be sent along to the customer defined on this sheet.

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If you need, you can also enter a One Time Mark For customer. A shipment will only be sent once to a customer defined as a one time mark for location.

Miscellaneous Charge Maintenance - Percentage Charge Codes Each miscellaneous charge code can now be set up either as a flat amount or as a percentage of the Extended Price value. On the Miscellaneous Charge Maintenance > Detail sheet, the Type and Percentage fields are now available. Use the Type drop-down list to indicate whether this charge code is a flat amount or a percentage. If you select the percentage option, the Percentage field activates and you can enter the rate you need.

Miscellaneous Charges Enter unlimited miscellaneous charges or credits on each order header or order line. These charges will then print on the order and carry over to invoicing.

Multi-Level Capable to Promise (CTP) The Capable to Promise (CTP) feature of Order Entry can now perform multi-level CTP. To accomplish this, CTP uses the Plan as Assembly parameter to create the assembly structure on materials defined as View as Assembly when the demand is found within the cumulative lead time. This status is always true for make direct parts. It has also been extended to include stock parts if the demand falls within the cumulative lead time and the quantity on hand is short of the required quantity. For a stocked part, when demand is within the cumulative lead time and per Available to Promise (ATP), not enough stock is available to cover the demand, then an unfirm CTP job is created following the rules (which include Plan as Assembly). If the CTP is accepted, then the CTP jobs for stock parts is marked as firm, but will not directly link to the sales order.

Multi-Level Configured Sales Kits You can create multi-level configured sales kit parent part records. These multi-level sales kits can also include non-stock part components. Each level of the sales kit is generated as a separate component detail line on a sales order. You can fulfill these component detail lines through a non-stock transaction like a job or a purchase order. The component configuration data is available for display in Job Entry; you can then pull in the details (Get Details) for each component which is defined as a Make Direct part quantity.

Multiple Ship-To Addresses Track multiple ship-to addresses per order release.

One Time Ship To Location Create a one time ship to location on an individual quote or sales order. You can indicate within Customer Maintenance whether a customer record requires one time ship to locations on sales orders. This activates the One Time check box within Opportunity/Quote Entry and Sales Order Entry, where you can enter a unique shipping address on a specific sales order. You can then create a sales order (or a quote later turned into a sales order) that ships part quantities to this unique, third-party customer location. Use this functionality, for example, when you need to make a shipment to the customer of your distributor.

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Feature Summary

If you need, you can also indicate that this ship to location should become either a new customer record or a new ship to location for the original customer.

Online Reservation Hard reserve inventory while entering order.

Order Job Wizard Quickly generate appropriate jobs for new orders in a single step that enables the user to create, plan, schedule, and release jobs against multiple lines and multiple releases.

Order Tracker As a single source for all activity about an order, use the order tracker to see a summarized view of the order then drill down on selected items to see greater details (for example, lines, releases, shipments, charges, bookings, audit, and payment information). Based on technology used in the Dashboard™, optionally use real-time data to link to other parts of the system.

Order-Based Discounts Apply order-based discounts on an order value or product quantity basis. Optionally override and lock pricing.

Price Lists Generate customer, product group, warehouse, and product specific pricing hierarchies while matching the end user currency with flexibility. For global enterprises that share and distribute pricing, company, plant, and warehouse specific pricing offers further flexibility in pricing products.

Project Management The Project entry process has been enhanced to support the manufacturing of large capital projects. To achieve this, the Work Breakdown Structure (WBS) Phase has been introduced, which is the equivalent of a Microsoft Project Task. With this enhancement, a WBS Phase can be created as a child of another WBS Phase thereby providing multi-level phases.

Quote Order Wizard - One Time Ship To When creating a sales order from a quote, use the One Time Ship To sheet to enter information about the one time ship to party for the order. You can also use this sheet to quickly create a customer record based on that information. You can only use this functionality if the customer for which the order is generated allows one time shipping and shipping to third parties.

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Sales Commission Manage sales commission calculations for both direct and indirect sales teams. Optionally allocate commission percentage over multiple sales entities per order line.

Sales Kits - Capable to Promise The Capable to Promise logic now works with Sales Kits. The kit components are accessible from the context menu of the Job Number field.

Sales Kits - Customer Shipments Customer Shipments has been enhanced to determine the configuration of the sales kit. Based on the configuration, the following actions occur: • If the kit is flagged as ship complete and auto issue then the quantity of the kit parent item being shipped is entered. The quantity for each of the kit components to meet the kit parent item shipment is calculated and all of the kit children order detail lines are processed and added as shipped lines. • If the kit is flagged as ship complete but not backflush then the quantity of the kit parent item is entered, the children lines will be added and the picking location entered. The quantities for the kit components cannot be changed. • If the kit is flagged as NOT ship complete then the individual kit components can be selected and added as shipment lines and the picking location, as well as the quantity shipped, are entered.

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Sales Kits - Packing Slip and Invoice Print Packing slip and invoice printing can be configured to either print the individual kit items or just the kit parent item.

Sales Kits - Parent Parts Order Entry will determine if the part is a kit parent item. The kit parent item's bill of materials, associated with the most recently approved revision, will be exploded. Each of the items on the bill of materials, along with the quantity required, will be stored as an order detail record linked to the parent sales order line that contains the kit.

Sales Kits - Part Type To facilitate the use of phantom-type items, the concept of Sales Kits has been incorporated into the application. To allow parts to be identified as sales kit items, a new Inventory Type called "Sales Kit" has been added.

Sales Order Entry - Copy Order A Copy Order feature is available from the Actions menu within Sales Order Entry. The feature copies the current sales order to create another sales order. Everything from the original order is copied except the Quote Number and Job Number values. Multiple releases will also not be copied. One detail line and one release will be created for the copied sales order.

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Sales Order Entry - Sold To in Different Territories Previously a salesperson was not able to create a sales order when a Sold To location was located in a different sales territory. Even though the customer was in their sales territory, the Sold To location was in another territory and an error would result. This limitation is removed. If the customer header is defined as being within the salesperson's territory, that salesperson can create sales orders for all of the Sold To locations on this customer record as well.

Ship from Multiple Locations Ship an order from multiple plants and multiple warehouses.

Single Level Configurations Use this functionality to configure the components of a sales kit. The answers from the kit master can now be passed to the configured kit components, so features such as style, color, and size can be synchronized to the parent assembly. To use this feature, kit components must be directly linked to a job so they can be built.

Wave Picking You can now consolidate similar sales orders together using a wave picking process. Leverage this functionality to fully utilize the resources within manufacturing centers to efficiently produce a quantity of similar parts. Multiple orders can be grouped under the same wave number. During the fulfillment process, users then combine the transactions needed to pick multiple similar sales orders. For example, you have 50 sales orders that create demand for Part A. You group all 50 sales orders under the same wave, moving the inventory (pick) from stock to shipping for all 50 sales orders at the same time. Without the wave functionality, each pick transaction would need to be selected individually. A planner can continue to add sales orders to a wave until the first part quantity is picked or packed. Once a user moves allocated items from the picking warehouse to the packing warehouse, the application closes the wave group and no further sales orders can be added to it.

Miscellaneous Charge - Type Options Miscellaneous Charge Maintenance contains new fields you can use to define each charge. The available fields include: • Type - Use this field to define how this miscellaneous charge will be calculated against sales orders and invoices. The available field values include Amount and Percentage. The amount charge type indicates the miscellaneous charge will be a set, or flat amount. The percentage charge type indicates the miscellaneous charge will be a percentage of the Extended Price value. • Percentage - If you select the percentage charge type, use this field to enter the percentage value that will be multiplied against the Extended Price on an invoice or sales order to determine the miscellaneous charge amount. • Amount - If you select the amount charge type, use this field to enter the flat amount you need for the miscellaneous charge. This amount is added to the Extended Price on an invoice or sales order.

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Feature Summary

Invoice When Complete The Billing > Detail sheet in Customer Maintenance contains the Order Invoice When Complete check box. When shipping is marked complete for any sales orders associated with the customer that has the Order Invoice When Complete check box selected, the Epicor application automatically generates AR invoices for these sales orders.

Configuration Overview Configurator enables on-the-fly configuration of highly customizable and dimensional products. You configure products through a straightforward question and answer evaluation. Configurator can be accessed from Quote Entry, Order Entry, and Job Entry. It is Web-enabled, and is also available to disconnected users employing Mobile Connect.

Approval Formally approve all configurations before they can be put into circulation. When a configurator revision has been formally approved, it can be pulled into a quote, order or job. An audit trail logs user ID and approval date.

Automatically Mark Method Materials Global The Configurator contains a new input rule. The Input Rules - Pricing - Options sheet has the Automatically Mark Method Materials Global check box. Select this check box to cause the Configurator to indicate each material in a method is a global part. Each material will then be exported through the multi-company process, and so can be linked to external companies. This makes the material available for component pricing in external companies.

Bill of Materials Tie a configuration to a BOM structure containing multiple options. Each option can also have rules attached. Rules are executed during entry of a configuration to correctly configure the BOM and routing.

Configurator - Tree View The Configurator contains functionality for customizing the Tree View. When you right-click on any node within the Configurator Tree View, a Tree Options command displays on the context menu. Select this command to display the Tree Options window; use this window to edit the values displayed for each node type (Operations, Materials, Assemblies) on the Tree View.

Configurator Technical Reference Guide The Configurator Technical Reference Guide examines, in detail, the primary components that make up the Configurator, the base calculations used when defining configured items, and the modifiers used to refine the suggestion results. This information will help you when you design configuration processes for Make-to-Order (MTO) products. You will be able to set up configurations to best create accurate Methods of Manufacture (that specify the exact material content and manufacturing sequences) when these items are ordered, quoted, or manufactured.

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Configure Subassembly Transfer Parts When a lower level part is called as a material requirement for a subassembly and that part is configurable in a different plant, this part is configurable in the current plant. For this functionality to run, this part cannot be defined as a Pull As Assembly part. If these conditions are true, the Inputs window for the transfer part is now automatically displayed within the Configurator.

Configured Parts within Configured Parts A configured part can now be included in the Bill of Materials for another configured part. To do this, the Global Input Variable check box is available on the Input Detail tab. When selected, this check box indicates that input is available to any lower level configured parts within the BOM. The input for the top-level configured part will be displayed as a selectable input when creating On Leave, Prompt When, or Rule expressions on the lower level configured parts. The new features added to handle this functionality are that: • Users may add a configured part as a material sequence, letting it be referenced within the bill of materials. • The application reviews any Keep When rules before the subassembly configured parts are displayed; depending on the results of the rules, inputs for the lower level parts may or may not be shown. • The Get Details processes for both Job Entry and Quote Entry have been modified. They can pull in configured parts that have configured parts with their bill of materials.

Cost Rollup Group Report Print what-if changes prior to posting. Review proposed change detail including variance percentage.

Create Part Numbers Optionally create actual part numbers in the inventory master file using the configured smart part number. Creating the part automatically eliminates manual entry when a new part is configured and ordered.

Do Not Display Input The Configurator has a check box on its Input Detail sheet. When selected, this check box prevents the input from being displayed on the Configuration Summary grid during the part reconfiguration process.

Do Not Process On Leave Expressions When Page Loads A new check box is available on the Configurator - Page Details sheet. This check box is Do Not Process On Leave Expressions When Page Loads. Select this check box to prevent On Leave expressions from running when a new page is displayed within the Configurator.

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Ensure Rule Accuracy Test rules and inputs during design mode to eliminate surprises during processing. Full reporting is available as an audit trail.

Excel Interface Optionally interface to Microsoft Excel to map values to tables instead of building complex rules within the Configurator.

Global Input Variables Leverage new functionality in the Configurator Designer to use Global Input Variables in any subassembly of the parent configured part. This aids in determining a common variable for use among multiple configurations.

Move Inputs Between Pages Inputs can be moved from one page to another within the Configurator. A Page field is available on the input sheets; users can enter the page number to which they wish to place the current input values. When the configuration is saved, the input values move to this new page location.

MRP Inclusion Configured parts can optionally be included within MRP to help manage mass produced custom product lines.

Multi-Company Rules The application now contains rules for multi-company configuration. You can configure a product in a sales company and then generate a purchase order for the product within the manufacturing company. You first use the multi-company functionality to generate a sales order in the manufacturing company for the inter-company purchase order (ICPO). You then create a job using the input values for the product from the sales company. To do this, you can leverage BAQ functionality to create dynamic lists filtered by configurator input. You can also use Document rules to update quotes, sales orders, and jobs from configurator input values. During a configurator question and answer session, you can dynamically change input field properties. Lastly, you can document the configuration by using comments and attachments within the Configurator.

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Options Define the features and options of a product at design time, then customize during quote and order entry.

Page Level Control The Configurator now gives you page level control. Use this functionality to define when users are directed to a new page during product configuration - as well as when page levels are both initialized and validated.

Pricing Calculate pricing as a product is configured. Either features/options or rules-based pricing can be applied.

Process Dynamic Lists The Configurator - Page Detail sheet now has the Process Dynamic Lists Before On Leave Expressions For This Page check box. When selected, this check box indicates that Dynamic Lists will be processed before On Leave expressions.

Revisions Optionally create unique configurations and rules for each revision of a BOM. Configuration responses are stored with other product information for historical auditing and accuracy.

Rules Build your own unique rules with an easy-to-use expression builder. Process rules during quote and order entry to create an accurate BOM from the features and options selected.

Screen Input Builder Build custom screens in which product features and other inputs can be entered during quote and order entry. Form controls (for example, fill-ins, combo boxes and toggle boxes) are used to prompt users for data.

Skip Page The Configurator has a check box on its Page Details sheet. If none of these inputs are required or enabled, this check box allows users to skip this page during the configuration process.

Smart Part Number Build a smart part string during entry of a configuration to allow easy identification of the options selected.

Sub-Component Configuration The Configurator process is updated to handle sub-components manufactured in external companies. You can synchronize the multi-company manufacturing of a part where one company is responsible for producing a subcomponent (subassembly) on the method. You can configure this relationship between the two manufacturing companies or through the company which made the sale and the parent manufacturing company. Please note that each configurable part must be manufactured in the company which contains its method.

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Feature Summary

Synchronize Revision Approval The Synchronize Part Revision Approval check box, located in the Configurator Designer > Status sheet, is renamed to Synchronize Revision Approval. When you select this check box, and you approve/unapprove the configured part in the Configurator Designer (using the Approved check box in the Status sheet), the Epicor application automatically approves or unapproves the associated part revision within Part Maintenance. The approved revision displays on the Revisions sheet within this program. In addition to synchronizing part revision approval, the Epicor application also automatically synchronizes the approval of the associated inspection plan (if any) with the approval of the configured part. The application either automatically selects or clears the Approve check box in Inspection Plan Maintenance. This option is based on the setting of the Approved check box in the Status sheet.

Use Alternate Methods Optionally use alternate routing in performing cost rollup. This is especially useful when generating what-if cost analysis.

Configured Status The configured status within Part Maintenance now includes material assemblies as well. When the Configured check box is selected on the Revision sheet, it indicates that the part revision either has a configuration linked to it or the revision's bill of materials contains a material or subassembly linked to a configuration.

Get Details From Generated Method The Get Detail From Generated Method check box is now available within the Configurator Designer. Located on the Part Creation sheet, selecting this check box causes the Configurator to automatically pull in the details from the part's current method. This function activates when you save the configuration. If you do not select this check box, you will need to manually pull in the part's method of manufacturing into the configuration.

EDI Overview Electronic Data Interchange (EDI) is utilized by many mid- to large-sized suppliers to manage supply chains more efficiently. The EDI functionality provides an interface for managing and exchanging electronic documents with your trading partners. It offers direct integration with your Epicor data, reducing the turnaround time on schedule changes and additions. It also eliminates potential data entry errors. Once EDI is properly configured, you can send and receive EDI documents with both your customers and suppliers. Epicor recommends the EDI solution delivered by TIE Commerce. However, other EDI solutions can be used with the application as well.

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Audit Edit and print incoming and outgoing transactions.

Documents Review incoming documents (830 and 850) online and compare to any current open orders.

EDI Interface and Integration Support for Automotive EDI and enhanced integration with TIE Commerce: • Capture the information required by EDI transmittal inbound and outbound. • Provide Advanced Shipment Notification (ASN) Functionality and Management necessary to meet EDI requirements.

History Maintain a complete history of all transactions indefinitely.

Implementation Implement EDI at any point in your software implementation plan.

Net Change Maintain an audit of transaction data with the EDI net change report.

Outbound EDI Documents The report type, Outbound EDI Documents, is available within the Report Data Maintenance and Report Style Maintenance programs. This report type can be used for the Order Acknowledgment, AR Invoice, Packing Slip and Master Pack forms. You can auto-print this report type. You can also add fields from both linked tables and existing report data definitions.

Third-Party Suppliers Map data to ASCII files through the Epicor relationship with EDI software suppliers. Epicor has partnered with industry suppliers to ensure close relationships with these suppliers.

Trading Partners Set up any number of trading partners for both incoming and outgoing documents.

Transactions Supports ANSI X12 and AIAG documents, including: • 810 Invoice • 830 Planning Schedule • 850 Purchase Order • 856 Ship Notice/Manifest (ASN)

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Important Additional documents may be available or developed by the Epicor Custom Solution group.

Updates Ignore, add new or replace imported information into current system sites.

Service Management Service management capabilities (for example, Field Service) include such areas such as production and facilities maintenance. This suite of modules are particularly important for businesses in today's climate where maintenance and repair are often more cost-effective than new capital acquisition.

Expense Management Overview The Expense Management module contains the functionality you need to approve and enter expense entries (claims) for employees who work on a specific project. By leveraging this functionality, you can then accurately track the expenses being accumulated against each project. You first define the expense groups, or types, you need to link with each employee. These expense types define the specific kinds of expenses placed against a project. You select these time types within Time and Expense Entry. The module contains an approval process through which employee expenses are then verified against a selected project. Users first launch the Time and Express Approval program to indicate how much expense is approved to be budgeted against a specific project. After the employee expense is approved, this expense amount is then placed against the project through Time and Expense Entry. Through this functionality, you can monitor the expense amounts being accumulated against a project. This functionality improves planning and calculates more accurate billing calculations for each project. It supports multi-currency expense requirements. You can manage direct expenses arising in AP along with specific postings to pre-defined General Ledger accounts.

Approval Workflow Users can define an approval workflow for expense transactions employees enter and submit for approval in Expense Entry. Expense approval workflows can be created for both indirect expenses and project expenses. Approval workflows for indirect expenses are primarily defined in Plant Configuration Control. If the Approval Required check box is selected in Plant Configuration Control, the approval method must be defined as Automatic or Employee. If the approval method is set to Employee, additional setup is required. To designate a group of employees as approvers, an expense workflow group for approving expense transactions must also be set up. A workflow group is comprised of tasks, task sets, and group members assigned to an approver role. • Task - A task is a combination of a task and a corresponding approval role. Different roles are used in different workflow groups. • Task Set - A task set is a group of organized tasks and milestones. An approval task set includes all the tasks required to approve an expense transaction. • Workflow Group - A workflow group consists of an approval task set and the group members assigned to the approver roles.

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Once an expense workflow group is created, it can be associated with an employee in Employee Maintenance, or it can be set as the default expense workflow group in Plant Configuration Control to apply it to all employees. There are four pre-defined approval workflow groups that can be used as templates to define an expense approval workflow. These pre-defined groups include the roles, task type, tasks, and task set needed to define an expense approval workflow. The pre-defined groups include: • Supervisor Approval • Project Manager Approval • Project Manager & Supervisor Approval • Multiple Level Approval If you are using the Multiple Level Approval workflow group as a template, you must assign group members to the approval roles in Workflow Group Maintenance. If you are using the workflow groups Supervisor Approval, Project Manager Approval, or Project Manager & Supervisor Approval as a template, you do not need to assign group members to the approval roles as the application uses the employee's supervisor or the project manager as approvers.

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Employee Expense Report Use the Employee Expense report to generate and print an expense report for project and indirect expenses for yourself or your employees. You can use the Employee Expense report to track expenses or to attach to receipts and other expense documentation to provide to the Accounts Payable department for expense reimbursement.

Employee Maintenance Expense features have been added to Employee Maintenance. The Enter Expenses check box must be selected in order for an employee to enter expenses. A Supplier is required and is used to reimburse employees for expenses.

Expense Search Users can search for a group of expense transactions by user-defined claim reference number or by accounts payable (AP) invoice number. The search results can be used to reconcile submitted expenses with invoices from the AP department.

Purchasing Miscellaneous Charge/Credit Maintenance The Purchasing Miscellaneous Charge/Credit Maintenance interface has been enhanced to enable users to better manage expenses. On the Expense Type Detail sheet, the following additions have been made: • A Chargeable check box defines whether the expense is chargeable. • The value in the Tax Liability field defaults in Expense Entry. • In the Comments pane, the Required check box defines whether comments about the expense are required in Expense Entry. • In the Comment field, comments about the expense are added that then display in Expense Entry. This can be instructions about the expense type. On the Unit Based > Detail sheet, the following additions have been made: • An Effective From Date and Effective To Date can be defined. • The Claim Unit Maximum field allows users to define the maximum number of units that can be entered. A value of zero indicates there is no maximum. Note For example, your company may want to set a maximum of 50 miles for Mileage expenses.

• The Claim Currency and Claim Unit Amount can be defined. • The Override check box indicates users are allowed to override the Claim Unit Amount defined when they enter expenses in Expense Entry.

Quick Entry Codes Quick Entry Maintenance enables users to determine frequently used expense entries and associate them with a quick entry code, or quick code. When a user adds an expense in Expense Entry, he or she can just select the quick code to populate the expense record with the defaults defined in Quick Entry Maintenance. Quick codes can be defined for each employee record.

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Reimbursable Check Box In Pay Method Maintenance, a Reimbursable check box has been added that allows users to define if the expense will be reimbursed to the employee.

Time and Expense Approval The expense approvals view displays all pending transactions for the approver. These pending transactions can be approved or rejected all at once. Rates do not display by default. The Rate Preview button allows users to view rate information in the grid. The Status of each transaction also displays in the grid.

Time and Expense Entry This program enhances how users enter time and expenses in the Epicor application. • Users can use the Calendar to determine what expenses display in the tree view and hence, the expense information that displays in the Time and Expense Entry sheets. The Calendar also uses colors to indicate days for which transactions exist. • Green - Time • Yellow - Expense • Blue - Time and expense • Red - Rejected time or expense • In the Time and Expense pane on the left, icons indicate the status of transactions. • E - Entered • S - Submitted • P - Partially Approved • A - Approved • On the Employee > Expense > Detail sheet, the Claim Reference field is used to group invoices for reconciliation in AP Invoice. • The Expense Comment Instruction explains what to enter in the Expense Comment field just below it. The Expense Comment Instruction is defined for the expense type.

Field Service Overview The Field Service module is designed to manage the installation, repair, and on-going service of equipment for your customers at their facilities or out in the field. Use Field Service to schedule service calls on a timetable you define. The Service Call Center centralizes all processes related to dispatching technicians and cost reporting of service calls in the field. Field service also includes valuable reports that provide detailed information on individual contracts and warranties to know whether you are making or losing money. The Epicor application supports drop shipment of service parts directly to the customer site. The application is set up for a single interface, so a dispatcher can track all stages of each service call with just a few mouse clicks.

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Automated Dispatching Automatically dispatch technician and field engineer resources based on availability.

Contract Renewals Renew service contracts that are about to expire. A renewal is used to extend the duration of the contract before the original expiration date. It can be renewed manually or automatically. Use the New > Contract Renewal option in Service Contract Entry to manually renew an existing contract. Also, use the Renew Contract process to automatically renew one or more service contract at a time. A renewal code needs to be created to specify the contracts price increase. This code is created in Renewal Code Maintenance and linked to a service contract code. The Renewable check box in Service Contract Code Maintenance and Renewal Code Maintenance indicates if the contract is available for a renewal or if the renewal contract can be re-renewed in the future. If this check box is selected, the Renewable check box in Service Code Entry defaults allowing the contract to be renewed and display in the Renew Contract process. If necessary, you can generate a quote for the contract renewal to request customer approval before invoicing and marking the contract as active.

Cost-of-Service Access reports providing overall numbers, as well as detailed information on individual contracts and warranties to know whether you are making or losing money.

Inventory Allocations Allocate inventory from the field as needed. Demand is created and all Inventory Management rules are applied.

Invoice Directly Directly invoice a service contract using AR Invoice Entry. Once a contract is created and marked as Ready to Invoice, the contract can be invoiced without having to ship the contract previously using the Get > Contract Billing command from the Actions menu. You can define whether or not a contract needs to be shipped in Service Contract Code Maintenance.

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Labor Charges Once a job is complete, labor hours and service types are entered into a service call ticket. Depending on how the service call is set up, charges may be absorbed into the service contract or automatically invoiced to the customer.

Material Charges As materials are used in the field, they can be entered into a service ticket as incurred costs against the service call. If the costs are billable, the customer is automatically invoiced.

Returns Handle inventory or warranty returns with a simple transaction.

Service Call Center Workbench Add or update service orders, schedule service orders, execute purchase and material planning, and warranty and service contract management. The service call center workbench allows drill-down into all associated transactions.

Service Contracts Establish service contracts for specific products, customers, and service level agreements. Each contract has an expiration date that is automatically tracked, reducing manual look-up when a customer calls. Tracking of serialized parts within service contracts is included. Once a service contract is invoiced, you can add or remove items to the contract. The uninvoiced items can then be invoiced in AR Invoice Entry using the Get > Contract Billing command. Service contracts can be renewed. Once a contract is near its expiration date, use the renewal options to extend the contract duration. For more information, refer to the Contract Renewals topic.

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Service-Level Agreements Generate service-level agreements with automatic billing options.

Time and Material Billing Easily access online time and material cost data and generate an invoice.

Tracking Service Inventory Perform inventory mass issues to a specific job or repair to quickly relieve inventory of all parts used. If stock is allocated to the field engineer and consumed as needed, stocking locations can be setup and tied to the specific engineer.

Warranties Automatically activate warranties associated with a part or product group upon shipment of a part. When a repair is needed, quickly determine if the problem is covered under warranty, or if it requires a billable service call.

RMA Inspection Sample Size The Return Material Authorization (RMA) module now has the ability to define both a sample size percentage and a sample size amount for the RMA inspection process. The RMA inspection sample size value is obtained from the Part Inspection data record sample size, the sample percent or both. If there is a sample percent quantity, then the Inspection quantity is calculated using the sample percentage multiplied by the receipt quantity field. If the quantity is less than the sample size, you can set the inspection quantity to the sample size, if not, you can set the inspection quantity equal to the calculated quantity. If no part inspection record exists then the quantity value defaults. Example Addison Inc. wants to inspect at least 10% of parts received on any receipt and make sure that a minimum of 100 parts is inspected every time. To do this, enter a sample percentage of 10% and a sample size of 100 in Part Inspection.

Maintenance Management Overview Use the Maintenance Management module to plan and track preventative maintenance tasks performed on equipment used or installed in a manufacturing or distribution facility. This can include internal capital equipment, tools, gauges and fixtures such as air conditioning units, forklifts, shelving, and shop floor tools. Preventative maintenance can be performed according to predefined schedules, based on elapsed use time or meter values. You can also use functions within the module to manage manual requests for maintenance on specific pieces of capital equipment. Maintenance jobs can originate from three sources: • Entered directly by a trades person/manager - At times unplanned maintenance is necessary for tools or equipment and can be entered directly for service. For example, a trades person is aware that maintenance is suddenly needed for a torque wrench due to malfunction, he or she directly creates a maintenance job through Maintenance Job Entry. • Planned Preventative Maintenance - Preventative maintenance jobs can be planned in advance and scheduled based on a calendar schedule or usage (meter reading).

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• Maintenance Work Order Requests (MWOR) - Any user with access to Maintenance Request Entry can enter a request for maintenance against a specific tool or piece of equipment. Access to this program is provided through the application's Main Menu, the Manufacturing Execution System (MES), the Web application, and the handheld applications.

Note The Maintenance Management module is not intended to manage preventative maintenance performed on equipment that is sold to customers. You must use the Field Service module to manage service performed on customer-managed items.

Maintenance Job Prefixes A Job Prefix field has been added to the Plant Configuration Control > Modules > Maintenance Management and Company Maintenance > Modules > Maintenance sheets. These fields define the starting prefix used to assign identifiers for maintenance jobs created in a specific plant or company by the Maintenance Plan Processor. If the Job Prefix field at the plant level is left blank, the Epicor application uses the job prefix defined at the company level. Company Maintenance Menu Path: System Management > Company Maintenance > Company Important This program is not available in the Epicor Web Access™ interface. You can launch this program ® from an Epicor Smart Client (Windows ) interface. Plant Configuration Control Menu Path: System Management > Company Maintenance > Plant Configuration Control

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Important This program is not available in the Epicor Web Access™ interface. You can launch this program ® from an Epicor Smart Client (Windows ) interface.

Labor Interface Options Use Equipment Maintenance to setup and configure equipment for use within the Maintenance Management module. This program tracks data against each piece of equipment in the Epicor application. Information such as serial numbers, in service data, warranty expiration date, location, and specific maintenance required for each tool or piece of equipment.In Equipment Maintenance, select a Labor Interface Option. It is essential that you enter all equipment into the application. Enter each piece of equipment as a part (Equipment ID) in the application with a defined part type. Equipment Maintenance also provides the ability to attach and store a picture of each piece of equipment in the part record. In Equipment Maintenance, an important feature to define is to select a Labor Interface Option. This selection indicates if an how equipment meter values can be updated from Labor Entry. Valid selections include: • No - Labor does not update equipment meter values. • Hours - Hours are +/- against the Current Meter. • Quantity - Quantity is +/- against the Current Meter. There is not unit of measure conversion, just the field value. • Current Meter Value - The meter value is entered directly. The equipment is updated only when the Labor Date/Time is greater than the latest meter reading.

Maintenance Job Approval Options Use Maintenance Request Queue to disposition maintenance job requests previously entered into Maintenance Request Entry. Once a maintenance request order is entered, the request is available in the Maintenance Request Queue for approval by a manager or trades person. From this queue a manager or trades person is able to select a maintenance job approval option which include: • View - Open Maintenance Work Order Requests to review. • Approve Job - Approve Maintenance Work Order Requests which creates a maintenance job for the order. • Approve Job on Hold - Approve Maintenance Work Order Requests but immediately place the maintenance job on hold. • Reject - Reject a Maintenance Work Order Request and enter the resolution reasoning. Note You can approve requests one at a time using the Approve Job button or select multiple records for approval using the grid view and the Actions menu option.

Maintenance Jobs You can now enter maintenance jobs, which are similar to regular jobs, into the application in several ways. Use Maintenance Job Entry for direct entry of maintenance jobs. This program is used to initiate and track the progress of preventative maintenance performed on a piece of equipment. Maintenance Job Entry is used by both tradesman and managers to create a maintenance job for a particular piece of equipment. The maintenance job can be assigned to a particular resource during the creation of the job or can be sent to the maintenance job order Management Queue to have a resource assigned.

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Valid maintenance job order statuses include: • Open / Closed • Template • Hold Note Maintenance Job Entry is a simplified form for the creation of a job in the Epicor application. Because maintenance jobs pertain to servicing of a particular piece of equipment, each maintenance job is created with a quantity of one. Since maintenance jobs are always issued with a quantity of one, the material requirements should unconditionally be a Fixed Quantity. The Fixed Quantity check box does not display; however, the qty/per field displays as Quantity. Note Memos are available for maintenance job orders the same as they are for Jobs.

Preventive Maintenance Planning The Maintenance Plan Processor is a behind the scenes process that scans the maintenance plans configured for each piece of equipment. Once scanned, this processor analyzes the data creating maintenance jobs based on the schedules defined. Maintenance jobs are available to view in the Maintenance Job Tracker.

Project Management Overview The Project Management module is enhanced to provide more accuracy for tracking costs and managing project phases. Use this functionality to gain more oversight over the progress of each project. Now each Project WBS phase contains features which improves accuracy and simplifies labor entry: • You can define multiple activities against each WBS phase. These activities have resource requirements and the estimated time costs for each specific resource assigned to the phase. • The interface is simplified so that users can quickly enter the project number and the WBS phase. The Epicor application then automatically assigns the job number, and this job automatically records the labor placed against this phase of the project. Users select the operation they need to record time against, and the labor expense is automatically placed against the job which contains the operation. When you run Project Analysis, you can now increase the revision level of a project. The current project and its data is then archived into history. You can then view this historical information through the Project tracker. Material costs are now further broken down into Other Direct Costs (ODC). These material costs are entered as miscellaneous charges. For job costing purposes, these separate direct costs are totaled within the overall material cost for the job. However, within the Project Management module, these costs are separated into the Material and Other Direct Costs categories.

AP Invoice Entry You can allocate invoices directly to a project using AP Invoice Entry. Accounts Payable (AP) costs are applied to the project as Other Direct Costs (ODC).

Capture COS for Projects The Capture COS/WIP Activity process now calculates (captures) the cost of sales (COS) for projects in place of the Capture Revenue and COS Recognition process. Important The Capture Revenue and COS Recognition process has been renamed to Capture Revenue Recognition.

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Note For more information, review Application Help topics: Capture COS/WIP Activity, Capture Revenue Recognition, and Project Management Recognition Methods Transaction Hierarchy. Menu Path Navigate to this program from the Main Menu: • Material Management > Inventory Management > General Operations > Capture COS/WIP Activity • Production Management > Job Management > General Operations > Capture COS/WIP Activity • Service Management > Project Management > General Operations > Capture COS/WIP Activity

Capture Project Revenue Capture Revenue and COS Recognition has been renamed to Capture Revenue Recognition. Use the Capture Revenue Recognition process to calculate (capture) revenue for projects. This program allows you to recognize revenue at different stages of a project. Four recognition methods are supported by this process: • On Invoice Recognition • Labor Booking Recognition • Actual Burden Recognition • Manual Recognition Note For more information, review Application Help topics: Capture Revenue Recognition, Relationship between Invoicing Methods and Recognition Methods, and Project Management Recognition Methods Transaction Hierarchy. Important The processing of cost of sales (COS) on projects is now done solely through the Capture COS/WIP Activity process. Menu Path Navigate to this program from the Main Menu: • Service Management > Project Management > General Operations > Capture Revenue Recognition

Invoicing Methods Several different invoicing methods are available. • Time and Materials - This method is based on labor booked to a manufacturing or project job linked to the project as well as material costs issued to a job linked to the project. It is also affected by other direct costs booked to the project through Accounts Payable. Material costs use the following hierarchy: • Project Price List • Customer Price List • Part Price • Cost Plus - This method is based on labor booked to a manufacturing or project job linked to the project as well as material costs issues to a job linked to the project. It is also affected by other direct costs booked to the project through Accounts Payable. The invoice value is the cost amount and then the markup percentage is applied.

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• Fixed Fee - This method is not based on jobs but on measured work. Multiple billing schedules are allowed and a schedule of works can be used to define a different billing structure. Also, multiple measured work activities are allowed for a billing schedule.

• Progress Payment - This method allows for a sales order of products at a price of zero. Products are manufactured and shipped, but not invoiced. This method uses monthly invoices for a percentage of the labor and materials used in production. Once a final price is agreed upon, shipment invoices are produced for the balance percentage. After all progress payments are liquidated, product invoices are produced at the full sales price.

Other Direct Costs Material costs can be classified as Other Direct Costs (ODC), entered as miscellaneous charges. For job costing purposes, ODC are included in the overall material cost for the job. In the Project Management module, ODC are further separated into Material and Other Direct Costs categories. Note Accounts Payable costs are considered ODC.

Project Billing The Project Management module now provides a higher rate of accuracy for tracking costs and managing project phases. Use this functionality to gain more oversight over the progress of each project. The new project billing functionality within the Project Management module allows for the creation, tracking, and invoicing of non- manufacturing projects. As project details are entered in Project Entry, contract parameters are entered to set the invoice method. The invoice method is the project billing method. Invoice options include: • Fixed Fee • Time and Materials • Cost Plus

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• Progress Payments

Project Duplication You can duplicate existing projects to create templates for internal processes or recurring project structures. You can define the project identifier, name, and start date, as well as all elements of the duplicated project can be edited to suit the needs of the new project. When a new project is created using the duplication process, optionally, jobs can be automatically created that correspond with duplicated WBS phases. Note It is important to know that sales orders, quotes, manufacturing jobs, and WBS phase jobs linked to the original project are not linked to the new project.

Project Entry You create, update, and complete projects through Project Entry. This program is now simplified to quickly define project details and generate project jobs as well as WBS phases. You select the operation(s) users need to post time against and the labor expense automatically rolls-up against the appropriate job and job operation within the project. Using Project Entry, you define specific project operations, operation sequences, resources, and the planned hours for each job phase. Optionally, you can also define the approvals method and workflow group(s) at each WBS Phase level. If approval methods or workflows are not established at the WBS Phase level, both are inherited from the parent WBS phase or project level. The following are additional sheet enhancements in Project Entry: • WBS Phases Costs Use the WBS Phases > WBS Phases Costs sheet to update and review phases costs. This sheet breaks out costs for Labor, Burden, Sub Contract, Material, Material Burden (Mtl. Burden), and Other Direct Costs (ODC). You can also utilize this sheet to manually enter the planned budget and final cost to complete (CTC) values. Note For parent WBS phases, you can pull in costs from child phases linked to the parent phase. • Selection Criteria Use the Milestones > Detail > Selection Criteria > Detail sheet to define which project items must be finished before the current milestone can be marked as complete. Use this sheet to also define the type of selection criteria to use for each milestone. • Contract Use the Contract sheets to define specifics of the project contract. These sheets allow you to specify the project contract, variations that may occur as the project proceeds, contract billing methods, and taxes to be calculated against the life of the contract. Use the Contract > Invoicing > Fixed Fee > Measured Works > Activity Detail sheet to enter the details of the measured work activities that you plan to add into a fixed fee invoice. These details can be maintained up to the time the activity is marked as Ready for Invoice. Once you have created a fixed fee project you must run the Project Invoice Preparation process to generate the invoice. The Invoice field on the Activity Detail sheet allows you to verify whether the invoice has been created successfully. Zero number means that the draft invoice has not been created or was created but real AR Invoice has not been generated yet. This field is read only and can open Fixed Fee Invoice Review Entry. • Project Costs

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Use the Project Costs sheet to update and review overall project costs. This sheet breaks out monetary costs for Labor, Burden, Sub Contract, Material, Material Burden (Mtl Burden), and Other Direct Costs (ODC). You can also utilize this sheet to manually enter the planned budget and final cost to complete (CTC) values.

Project Revisions You can now increase the project revision once the Build Project Analysis process is run. The current project and project data is archived for historical record purposes and can be used for future projects. In addition, the Project Tracker provides all historical information on projects for you to review.

Rates You define project rates in Company Configuration in the Modules > Services > Project Billing sheet, which can optionally be overridden at the project level. Project rate options include: • Project • Employee Only • Role Code Only • Hierarchical This option searches for a rate in the following order: project, employee, and role. Role code rates can be defined for each project by date and time type.

Revenue Recognition Burden Code Actual Percentage updates actual burden percentages for burden codes in a burden set. You can leverage the actual burden rates to create a revenue recognition journal that records actual burden costs each month. Use the Revenue Recognition Workbench to create general ledger (GL) journals that recognize revenue for an ongoing project. Journal entries are based on costs calculated from the Build Project Analysis process as well as defined parameters. Use the Revenue Recognition Workbench to automate revenue recognition, process project milestones and billing points. You can also close the project, which causes the application to reverse the journals for the revenue recognized to date. Using the Build Project Analysis process you can generate and review overall project costs, as mentioned above. Use this functionality to total the Estimated, Actual, Calculated Cost to Complete (CTC), and Quoted costs. These costs are further broken down into Labor, Burden, Sub Contract, Material, Material Burden (Mtl Burden), and Other Direct Costs (ODC). In Company Configuration, in the Module > Services > Project Billing sheet, in Revenue Recognition section, use the following fields to specify the revenue recognition rules: • Default Revenue Recognition Method • Allow Revenue Recognition Method to be Changed per Project check box • Revenue Recognition Journal Reversal

WBS Phases Optional Work Breakdown Structure (WBS) phases, both parent and child, can be defined for a project and used to track progress of the project. This functionality can also be used to record phase costs. Each WBS phase can have a phase job and checklist tasks that define the steps to complete in each phase. You can define a start

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and due date for a task as well as the resource responsible for completing the task. In addition to resource requirements, estimated time costs for each resource are also available. Below is an example of a WBS Phase workflow:

Time Management Overview The Time Management module contains the functionality you need to approve and enter employee time entries against a specific project. By leveraging this functionality, you can then accurately track how much labor is being used to complete each project. You first define time types, like Regular Time, Over Time, Vacation, and so on. These time types define the specific kinds of time used to calculate the current and complete expenses placed against a project. You select these time types within Time and Expense Entry. The module contains an approval process through which employee time is verified against a selected project. Users first launch the Time Approval program to indicate how much time is budgeted to be placed against a specific project. After the employee time is approved, the employee time is then available to place against the project through Time and Expense Entry. You can then monitor the amount of time being placed against each project. Launch the Time report to review all of the time entries entered between a specific Start Date and End Date period. Likewise, you can use the Time Booking Exception report to review any indirect labor entries currently entered against one or multiple projects. Through this functionality, you can monitor the labor costs being accumulated against a project. This functionality improves planning and calculates more accurate expense calculations.

Approvals Multiple programs within the application can be used to define approval settings. Time and Expense Approval • The Approver ID is the Workforce ID and is limited to authorized users. • Outstanding transactions can be approved or rejected all at the same time. • Rates do not display by default. Click the Rate Preview button to display rate information in the grid. • Current transaction statuses also display.

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Plant Configuration Control • On the Modules > Time and Expense sheet, the Approval Required check box indicates whether time approvals are required plant wide. • The Indirect Approval Logic options are Automatic or Employee. • The Production Approval Logic options are also Automatic or Employee. • The Time Workflow Group is selected in this program if a group is not set at the employee. • On the Modules > Time and Expense > Time sheet, define whether approvers can delete and update submitted transactions using the Approver Allowed to Delete Transaction and Approved Allowed to Modify Submitted Transaction check boxes. Employee Maintenance • The Auto Approve Time check box indicates whether employee time is automatically approved. • Users can define the Time Group in this program.

Default Shift You can establish a default shift at the company level. A new field, Default Shift, is available in Company Maintenance on the Modules > Production > Data Collection sheet. If you select a default shift in Company Maintenance, the default shift will automatically display in the Shift field in Employee Maintenance whenever you add a new employee or a new ID for an existing employee. The Shift field in Employee Maintenance is found on the Production Info sheet.

Recall Previously Approved or Rejected Transactions You can recall previously approved or rejected time and expense transactions. You can recall these time transactions as long as the Capture WIP has not been run against these time transactions or the AP invoice has not been generated for expense transactions. Use this feature to recall the approval or rejection of any time or expense transaction not touched by the Capture WIP process or not invoiced in accounts payable processing.

Restrict Entry Check Box Any user can enter time and expenses if the Restrict Entry check box is clear in Plant Configuration Control, which is the default. If this check box is selected, a user is restricted to only enter time and expenses for the employee in the User Name field on the Production Info sheet in Employee Maintenance. In addition, if the Supervisor Allowed Entry check box is selected, then an employee's supervisor can manage time and expense entry for their employees.

Restrict Time Entry You can restrict an employee from entering their own time. To do so, select the Disallow Time Entry for user assigned to employee check box in Employee Maintenance, located on the Time and Expense > Time > Detail sheet. You can also identify an employee (for example, a payroll manager) in User Account Maintenance with the ability to update time or expense records for employees. This can be found on the Company > Detail sheet.

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Select Range of Dates In Time and Expense Entry, use the Shift key to select a range of dates in the Calendar view. The transactions included within the range will display in the Calendar view as well as in the tree view. To see all transactions in a range spanning more than one week, you must be sure that Month is selected in the Retrieve Records By action item.

Time and Expense Entry Time and Expense Entry allows users to enter time into the application. • On the Time > Daily Time > Detail > Detail sheet, the Labor Entry field determines what fields are available. • Users can submit, recall, or copy transactions. • The Project section allows users to identify the project, WBS phase, and operation for which he or she is entering time. • The Role and Time Type can be defined. • The Calendar uses colors to indicate days for which transactions exist. • Green - Time • Yellow - Expense • Blue - Time and expense • Red - Rejected time or expense • In the Time and Expense pane on the left, icons indicate the status of transactions. • E - Entered • S - Submitted • P - Partially Approved • A - Approved • On the Time > Weekly Time sheet, users can copy a week and then just change the Week Begin value.

Time Booking Exception Report Use the Time Booking Exception report to determine employees with missing hours and to analyze employee utilization. Missing hours are determined by calculating the difference between employee available work hours and total booked hours. Missing Hours = Employee Available Work Hours - Total Booked Hours The report displays the number of booked hours that are chargeable, non-chargeable, and indirect. Users can also select indirect codes to include or exclude from the calculation of employee percentage utilization.

Time Entry and Approval Workflow Users can define an approval workflow for time transactions employees enter and submit for approval in Time Entry. An approval workflow is the process a time transaction must complete to be approved. When approval is required, an approval workflow is defined for indirect time, production time, and project time. Approval workflows for indirect time and production time follow the same process. To implement approval workflows in the application, the Approval Required check box must be selected in Plant Configuration Control. If you need an approval process that incorporates multiple approvers or multiple

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approval levels, you need to define one or more approval workflow groups. Users can create an approval workflow that applies to all employees or just specific employees.Supervisor approval is the default approval workflow when approvals are required. If the approval workflow has Employee set as the approval method, additional setup is required. For this approval method, to designate a group of employees as approvers, you must also set up a workflow group for approving time transactions. More complex approval workflows can also be created. • Serial Approval - This is a hierarchical workflow, for example, Supervisor approval and then Project Manager approval. • Parallel Approval - This involves multiple approval tasks which can be completed in any sequence. For example, Supervisor approval and Project Manager approval can occur in any order. A workflow group is comprised of tasks, task sets, and group members assigned to an approver role. • Task - A task is a combination of time approval and an approver role. Users define one or more approval tasks in Task Maintenance. • Task Set - A task set is a group of tasks and milestones. A time approval task set must include all the approval tasks required to approve a time transaction. Use Task Set Maintenance to create a task set. • Workflow Group - A time approval workflow group consists of a time approval task set and the group members assigned to the approver roles. Set up a time approval workflow group and assign group members in Workflow Group Maintenance. Users can set up one or more workflow groups and apply them to specific employees or use one as the default for all employees. Once you create a time workflow group, you can associate it with a specific employee in Employee Maintenance, or you can set it as the default workflow group in Plant Configuration Control to apply it to all employees.

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Time Report Use the Time Report to generate and print an employee time sheet. This report displays time employees entered for a time period which typically begins on a Sunday and ends on a Saturday.

Time Types Use Time Type Maintenance to define different charge rates for labor hours such as Regular Time, Over Time, and Vacation. Employees can then use time types when they enter time for project labor in Time and Expense Entry. Time types define the specific kinds of time used to calculate current and complete expenses placed against a project.

Views There is more than way one to view information in Time and Expense Entry. • Calendar - Users can select multiple dates in the Calendar on the left. Transactions from these dates then populate the Labor grid. • List View - Each time record is represented by a row in the Labor grid. • Week Calendar View - Users can select a date and time in the calendar and then right-click to enter time. Entries are also color coded. • Blue - Submitted • Clear - Entered • Red - Rejected

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• Grey - Approved

Production Management The Epicor suite of production management applications, comprised of Job Management, Scheduling, Material Requirements Planning, and Quality Assurance, uses sophisticated technologies to model your best practices and empowers your personnel to make decisions that result in optimization of your production process. Whether you are a global, multi-site enterprise or a single-site manufacturer, the fundamental need for precise and flexible planning and scheduling is an ever present requirement for your business. Specific functionality like consolidated purchasing, transfer functionality, and consolidated financials helps global enterprises manage the complexity of their size and take advantage of the efficiencies that smaller organizations enjoy.

Job Management Overview Job Management is a comprehensive manufacturing control solution, designed specifically for the routing, scheduling, costing, and tracking of either custom or repetitive parts manufactured on the shop floor. Job Entry for a repeat part takes minimal effort. Analysis tools provide the quick and accurate reference necessary for re-quoting a part or identifying the types of work at which your company is most profitable.

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Assemblies Produce routings, costing and tracking of single- or multiple-level parts.

Auto Job Firm Process Run the Auto Job Firm Process to automatically change unfirm jobs generated through MRP to firm jobs. These jobs are then available for review by your production planners. You use the From and To date parameters to identify the time period for which you want to firm the jobs. Any jobs which have Scheduled Start Dates within this time period will then be defined as firm. You can then indicate whether these firm jobs should be included in a mass print. You can also determine if assemblies which fall within manufacturing lead time should be included; jobs linked to these assemblies will then also be defined as firm. Likewise, you can also decide if any demand requirements from subassemblies need to be measured before these jobs are selected for the firm status. The jobs selected through this process can be further limited by plants, product groups, planners, and parts.

Auto Job Release Process Run the Auto Job Release Process to automatically indicate firm jobs which fall within the process parameters can now be released. These jobs are then available for your manufacturing center and production on them can begin. You use the From and To date parameters to identify the time period for which you want to release the jobs. Any jobs which have Scheduled Start Dates within this time period will then be defined as released. You can then indicate whether these released jobs should also be included in a mass print. The jobs selected through this process can be further limited by plants, product groups, planners, and parts.

Backflush Backflush labor and/or materials for a single assembly, branch or an entire job.

Burden Rates Set up burden as a fixed rate or a percentage of labor. Separate setup and production, projected labor and burden rates.

Customized Views Create customized views of the job information relevant to each user.

Drag-and-Drop Interface Use a simple tree interface to easily drag-and-drop components, operations or direct materials from another quote, BOM or previously run job.

Job Adjustment - Reopen Subcontract Operation You can now reopen a subcontract operation within Job Adjustment. To do this, clear the Operation Complete check box on the specific subcontract operation. You can then edit this subcontract operation as you need.

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Job Closing and Completion Process • Added auto complete \ close process to effectively complete and close jobs based on configurable parameters. • Completion \ closing processes can be scheduled to run separately with separate security codes. • Completion \ closing Process Audit log provide details of process with exceptions written to an audit table. • New Dashboard provides flexible environment for the user to identify and manage exceptions.

Job Costing Compare actuals to estimates, review job costing for materials, subcontracting, operations (labor/burden), and compare projected and actual billings for profitability analysis. Job costing can be performed on a job-by-job, customer, part product group, or overall company basis.

Job Costing Technical Reference Guide The Job Costing Technical Reference Guide explores how the application first estimates and then records the costs accumulated on jobs. The components and calculations the application uses to generate estimated costs are examined in detail. The guide also explores how actual costing data is accumulated to arrive at the final cost on each job record.

Job Entry Auto Population of Engineering Data includes providing the user with the optional ability to automatically populate the Engineering section, when a form is opened, with data relating to Parts, Operations, Capabilities, Resource Groups and Resources. The limitation is that there is no provision to load data based on Named Search, BAQ or Dashboard.

Job Manager Quickly review the relationship between production jobs and demand. Make changes to the production plan to accommodate the new and changing demand.

Job Tracker Review a specific job, and check the status of all assemblies, operations and materials, including subcontract status.

Job Types Jobs now use different categories, or types, to automatically determine the purpose for each job. You can use job types during searches to only pull in the specific jobs you want to review. Available job types: • Service -- Jobs created to complete field service orders. • Maintenance -- Jobs created to record maintenance tasks on equipment. • Project -- Jobs created in order to complete WBS phases within a project. • Manufacturing -- Jobs created to assemble a part quantity required to satisfy one or more demand links.

Kanban • Provided flexible interface for the end user without the need to compile programs.

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• Maintained the ability to optionally use a BAM to initiate Kanban actions. • New Kanban Monitor Dashboard added.

Lean Metrics Use the Production Activity tracker to dynamically evaluate the production activity for each resource group. Evaluate these production results against the lean performance metrics you have established for your manufacturing processes. You can indicate a number of lean metrics against which you want to evaluate the data. You can measure the lean metrics by period, day, week, resource group, and even free form parameters like season or product line. You can dynamically measure the performance on a real time basis and then further examine the details on each activity record. The labor reported against each production activity updates the actual levels of production activity by each period.

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Material Shortage Flag Query material availability at the time of job entry to determine whether jobs can be started within the scheduled time period.

New/Change Order Notifications Verify that orders or changes are not missed when viewing and selecting new orders and changing orders from Job Entry.

Online Cost Tracking Review estimated versus actual costs by overall job and individual material, subcontracting and operation sequence.

Order-to-Job Linking Handle one job or one delivery, one job or multiple deliveries, blanket production runs, and internal work orders to build parts to finished goods inventory.

Planned Overproduction of Assemblies Produce and auto-receive overproduction quantities to inventory on a job.

Planning Workbench Access all job related actions in a single view - the creation of new jobs, changing job requirements to match changing demand, and allocating and reallocating jobs to satisfy changing customer demand.

Production Activity Use the Production Activity functionality to capture production data automatically through manufacturing center transactions. The data you capture through this process can then be analyzed as needed against any lean performance metrics you define. The Production Activity workflow begins by first generating the production data. Launch the Generate Production Activity process to define the time period and resource groups you need to evaluate. You can also indicate whether this data is pulled from all plants within the company or the current plant. You next run the Production Planner Workbench Process to further refine the data. You can set up this process to define a final Cutoff Date for the production activity data. You can also indicate whether this data is pulled from all plants or the current plant, includes released jobs, and includes backflush material. You can also enter a Material Horizon to determine which job materials are included in the activity data. Lastly, you can filter the resulting data by jobs, parts, and product groups. When the data is generated through this process, you can then use Production Activity Maintenance to pull in each generated record to fine tune the results for accuracy. After you finish using this program, you are ready to evaluate the data. To do this, view the data within either the Production Planner Workbench and the Production Activity Tracker. Use these tools to evaluate the lean efficiency of the production process within each period.

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Production Detail Report This report is available in the Crystal Reports format.

Production Detail Report - Exclude Miscellaneous Charges To provide more flexibility for reporting purposes, the Exclude Miscellaneous Charges check box has been added to the Production Detail Report. Use this check box to remove shipment charges from this report. By default, miscellaneous charges for expedite fees are included in the report. This new functionality can be accessed on the Selection sheet of the Production Detail Report. Menu Path Navigate to this program from the Main Menu: • Production Management > Job Management > Reports > Production Detail

Production Planners Workbench The Production Planners Workbench is a Dashboard that provides an overview of the material shortages of the selected jobs. Although this information is already available in each job this overview gives the job planner a tool to quickly gather information for multiple jobs at once.

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Productivity Extensively track and analyze efficiency and utilization figures by employee, operation, resource group, and department.

Quality Control Extensively track and analyze scrap, rework and added operations.

Reference Designators Reference designators are used by the electronics industry to match a schematic to a board layout. You can now create and link reference designators to a specific material within a method of manufacturing. Each reference designator can be added as a series using the Add Range button or entered manually. You can also add XYZ coordinates, rotation, and comment text for each reference designator. Run this functionality to provide explosion reports both by component and also by reference designator from quotes, jobs, and the Engineering Workbench.

Scheduling Schedule jobs based on forward, backward, finite and infinite capacity.

Serial Matching You can separate parts from their serial numbers through new functionality. A Match button is available on the Materials, Assemblies, and Subassemblies sheets within the Serial Matching program; click this button to separate the link between the current part and its serial number.

Yield Scrap Added the ability for scrap reporting at an operation to affect the estimated production quantity of subsequent operations if the scrap exceeds the scrap allowance.

Project Management Overview The Project Management module is enhanced to provide more accuracy for tracking costs and managing project phases. Use this functionality to gain more oversight over the progress of each project. Now each Project WBS phase contains features which improves accuracy and simplifies labor entry: • You can define multiple activities against each WBS phase. These activities have resource requirements and the estimated time costs for each specific resource assigned to the phase. • The interface is simplified so that users can quickly enter the project number and the WBS phase. The Epicor application then automatically assigns the job number, and this job automatically records the labor placed against this phase of the project. Users select the operation they need to record time against, and the labor expense is automatically placed against the job which contains the operation. When you run Project Analysis, you can now increase the revision level of a project. The current project and its data is then archived into history. You can then view this historical information through the Project tracker. Material costs are now further broken down into Other Direct Costs (ODC). These material costs are entered as miscellaneous charges. For job costing purposes, these separate direct costs are totaled within the overall material

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cost for the job. However, within the Project Management module, these costs are separated into the Material and Other Direct Costs categories.

Capture COS for Revenue Recognition You can optionally include Cost of Sales (COS) Revenue Recognition data while you generate a project analysis. The Capture COS for Revenue Recognition check box is available on the Build Project Analysis window; select this check box to include this information. Note however, that adding this data will increase how long it takes the Epicor application to generate the project analysis.

Scheduling Overview The scheduling functionality helps insure that your jobs are manufactured on time to meet the demand of your customers. Several possibilities must be measured during the scheduling process. Each part can have a different method of manufacturing, which creates multiple methods by which operations are handled on the same resource groups. Planned and actual demand on resources can vary from one day to the next. And the availability of materials required on operations can cause scheduling estimates to generate unexpected results, causing jobs to be complete after their original Due Dates. Because of these issues, you must estimate the demand required each day or week to make sure that enough supply of time or other capacity to complete production quantities by the date on which they are due. Some jobs are also more important than others. For example, a job for a good customer may take precedence over a job manufactured for inventory. The scheduling engine uses several factors that affect production - quantity, setup time, production time, capacity, priority, and so on - to calculate how long it takes each job to complete. It then displays the schedule through the Job Scheduling Board, the Resource Scheduling Board, and the Multi-Resource Scheduling Board. Scheduling offers the following tools: • Base Scheduling - Multiple resource views and online scheduling tools such as the Change Impact Informer offer the master scheduler and management the ability to visually locate overload problems and slack conditions. You can use this tool to perform cost and throughput analysis on schedule changes before they are firmly committed. • Advanced Scheduling (APS License Required) - An extension of scheduling, APS incorporates the strength of the Scheduling engine and enhances it with advanced functionality such as multiple constraint scheduling, a wide range of scheduling methods, visual drag-and-drop scheduling, capability and dependent capability-based scheduling, real-time capable-to-promise functionality, and advanced material planning functionality.

Automated Scheduling by Capability Define a capability or skill level that can be tied to multiple resources rather than define a resource group or individual resource in the planning process. The APS engine then determines, based on the available resources, which individual resource to schedule for the operation.

Capabilities with Zero Priority When you schedule by capability, the Scheduling Engine selects resources by the Priority value defined for each capability. You can assign a zero value to a capability's priority. Any resource that is defined by this zero priority will not be selected by the Scheduling Engine. It will, however, be available to use as a resource on the Start Activity or Labor Entry windows.

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Change Impact View the potential changes for cost and throughput to the schedule after creating what-if scenarios.

Conditional Forward Schedule Optionally allow the system to perform a forward schedule based on a start date of today when performing a backward schedule if current date is encountered.

Dependent Capabilities Link dependent capabilities that the scheduling engine schedules along with the primary capability when operations require dependent skills to perform the operation.

Drag-and-Drop Drag-and-drop scheduled load hours forward or backward to alleviate the overload and effectively reschedule when faced with overload conditions at critical resources or resource groups.

Dual Resource Constraints Use a secondary resource constraint (for example, a tool or employee) in finite capacity scheduling in addition to the primary resource.

Finite Load Horizon Prevent the schedule from making adjustments too far into the future - potentially impacting material purchases and resource allocations - with finite load horizons (for example, time fences or cutoff dates) for finitely scheduling load on the resource.

Finite or Infinite Capacity Define each resource as either finite or infinite capacity. When a piece of the schedule is moved, the resource is rescheduled according to its type.

Finite Scheduling Schedule and reschedule with flexible, finite real-time schedule capabilities for a single job and plant-wide global finite capacity.

Global Scheduling Component Process The Global Scheduling process is divided into three components. You must run these components in the following order to globally schedule your jobs: • Calculate Global Scheduling Order - This program is a setup process you must run before the Global Scheduling process. Each time this process is run, it will schedule any job that is a candidate for the Global Scheduling process. This process determines if each job will be early or late. This Early Days or Late Days value is then compared against the Priority code value on the job to determine a job priority sequence. The Global Scheduling process will then schedule these jobs in using this generated job priority sequence. • Adjust Global Scheduling Order (optional) - This is an optional component you can run. Launch this program to review the job priority sequence that was generated through the Calculate Global Scheduling

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Order process. You can use this program to manually change the sequence through which these jobs will be scheduled during Global Scheduling. • Global Scheduling - Run this process to schedule the jobs. All the jobs selected by the Calculate Global Scheduling Order process will be placed within the schedule, either on the actual schedule or on a What-If schedule. The jobs will be scheduled in order using either the sequence generated by the Calculate Global Scheduling Order process or the modified sequence you changed within the Adjust Global Scheduling Order program.

Material Constraints Consider material availability as a scheduling constraint. Integrated directly with Inventory and Purchasing, the APS system knows when material is due and schedules accordingly.

Material Constraints Displayed Both the Multi-Resource Scheduling Board and the Job Scheduling Board indicate which materials are constrained. On both scheduling boards, the Related Materials grid now contains additional columns that display this information. One column indicates whether or not the material is constrained. The other columns define the purchase order, job, and Lead Time linked to the constrained material.

Memos on Multi-Resource Scheduling Board Add memos to a schedule on the Multi-Resource Scheduling Board about any aspect of a current schedule.

Minimize WIP Use the Minimize WIP feature to have the scheduling engine reduce the gaps that can occur between operations and assemblies during the Global Scheduling process. It causes this process to run the scheduling engine an additional time against the jobs that meet a specific condition.

Move Time and Queue Time - Production Calendar Constraints Resource groups can now be set up to observe production calendar constraints when scheduling Move Time and Queue Time. Within Resource Group Maintenance, two check boxes - Use Calendar for Move Time and Use Calendar for Queue Time - are available on the Detail sheet. When one or both of these check boxes are selected, Move Time and/or Queue Time periods can only be scheduled during the working hours defined each day within the current production calendar.

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Multi-Level Assemblies Manage complex assemblies by matching the schedule to actual production output.

Operation Complete Quantity Displayed The Job Scheduling Board, Resource Scheduling Board, and Multi-Resource Scheduling Board all have an Operation Complete Quantity field on their Detail sheets. This field displays the number of parts that are so far complete on the current operation.

Operation Complete Time Displayed Both the Job Scheduling Board and Resource Scheduling Board display the Operation Complete Time value after you move an operation. This shows you the amount of time that is left to complete the operation.

Overload Informer Display each date and resource/resource group, where scheduled hours exceed capacity based on what-if or actual job schedules. Access resource, resource-group and job scheduling information to review the causes of an overload and make schedule changes.

Reschedule Delta Optionally automate the software's response to parts that are planned to be early or late by a threshold number of days.

Resource-Based Schedule Develop a schedule for each individual resource deployed in the schedule.

Resource Group Define an unlimited number of resources within a resource group. Resource groups can be used in the planning process with the actual resource assigned automatically based on availability of individual resources. Resources may have unique calendars, and value for hours/day capacity, queue- and move-time.

Rough Cut Scheduling Use this functionality to schedule a job that only creates dates on the job and operation records. It ignores resource and shop load records that are normally included within the scheduling calculation.

Rough Cut Scheduling - Save Resource Load Use the Save Resource Load program to add load to jobs that have been scheduled using Rough Cut Scheduling. This scheduling method lets you infinitely or finitely schedule jobs without placing any load against your resources.

Scheduling Factor Send Ahead You can now directly affect the relationship between operations scheduled Start to Start The scheduling offset of the secondary operation is directly related to the offset time calculated (or entered) on the primary operation. The offset time can be calculated by pieces or percentage of the operation duration, or entered manually on the primary operation. The secondary operation is scheduled to start after the offset period. You have the option by plant if the offset will start the setup or production time.

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Feature Summary

Scheduling Technical Reference Guide The Scheduling Technical Reference Guide explores how the scheduling engine calculates the schedules for your jobs. The guide examines, in detail, the primary components that make up the scheduling engine, the base calculations that run the engine, and the modifiers that can be used to refine the scheduling results.

Start Time You can define a Start Time for this scheduling process. Use this feature to run Global Scheduling during the current date, as you can indicate from what specific point in time the global finite scheduling process begins. Previously this function you could only begin Global Scheduling on the next day.

Visual Alerts View indicators, such as late status as well as material availability, to proactively alert the master scheduler to potential problems in the schedule.

Visual Production Scheduling Board Easily manipulate the schedule with drag-and-drop and drill-down techniques for multi-level assemblies and operation details.

What-If Schedule jobs in what-if mode, with the ability to analyze potential bottlenecks before finalizing the actual schedule.

Engineering Overview The Engineering module (Product Data Management - PDM), serves as a central knowledge repository for process and product history. It also promotes integration and data exchange among all enterprise users who interact with the product - including project managers, engineers, salespersons, buyers, and quality assurance representatives. Epicor offers a solution for manufacturers that manages the powerful information traditionally contained in engineering documents, plant floor routings, changes, sales orders, and quality documentation. It does this within a single online solution easily shared across the enterprise business.

Alternate Methods Use alternate methods to predefine multiple BOM structures for the same part with perhaps material or component substitutions. In a multi-plant environment, BOMs at the plant level facilitate choices in where to build the part using plant appropriate methods. Optionally have several BOMs within a plant for the planner to choose from.

Bill of Materials (BOM) The software supports both traditional BOM management with single-level part formats that recognize the materials and components required to build end parts, and multi-level BOM management that incorporates not only single-level components and material requirements, but also internal and external routing steps for complete end-assembly visibility, planning, scheduling, and costing.

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Calculate Manufacturing Lead Time Leverage the Calculate Manufacturing Lead Time process to regularly determine how much additional time is required before a part quantity can begin the manufacturing process. This value is used during MRP processing to plan jobs for part components lower down in the assembly manufacturing structure for each part revision. You can set up the Calculate Manufacturing Lead Time process so that it regularly determines the lead time for a single part, a product group, one/multiple plants, and one/multiple parts. You enter an As of Date value to define a starting date which then filters on the Effective Date values enter for each part revision. Rough cut scheduling is then run during the process. This functionality calculates the lead time, in days, by pulling in the Costing Lot Size specified through MRP planning. Then by using the part quantity which needs to be manufactured, the lead time required for each part revision is calculated and made available to the MRP process.

Capability Planning With APS you can specify a capability of a resource and allow the scheduling engine to determine the specific resource based on availability of the capability or skill level

Cost Load Pull in initial cost from previous cost sets and make changes for easier cost adjustments. Cost sets can be generated from alternate BOMs or routings for what-if scenarios.

Cost Rollup Generate a new cost for a product with an automated cost rollup based on the existing routing for the product and current cost values for material, labor, burden, subcontracting, and material burden.

Cost Set Grouping You use a cost set to share unit cost calculations across multiple plants. If three plants have the same cost set, they can then use the same costing method (Average, Last, or Standard) for parts they manufacture.

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Feature Summary

Costing Workbench Manage part costs in a single location. Specialized tools pull in the most recent costs and automatically perform cost rollups.

Costs Stored Besides material costs, additional costs for manufactured parts (for example, labor, burden and subcontracting) are stored and monitored within the BOM structure.

Critical Path View Easily view the critical path for the product.

Dimensional Planning Plan by volume and quantity using dimensional planning that is not time constrained.

Document Linking Link product specific documentation (for example, electronic drawing and machine instructions) for easy access and document control using document management.

Drag-and-Drop Interface Use a simple tree interface to easily drag-and-drop components, operations or direct materials from another BOM, quote, or previously run job.

Engineering Change and Revision Control Achieve control and consistency in your engineering change and revision process. Engineering Change and Revision Control is designed to enable engineering change management, multiple revision control of products, engineering workflow management, and offers detailed cost analysis of products during the engineering process.

Engineering Workbench Manage product BOM and routings in one central location. Part specific methods of manufacturing are controlled through engineering and offers drill-down functionality to lower-level subcomponents along with material and routing components required for each.

Engineering Workbench - Reference Designators Reference Designators are now validated when you select the Approved check box. Previously the reference designator validation ran during the ECO check in process for the part.

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Engineering Workflow Automatically assign and route the work needed to process changes as well as the process for engineering new products. Tasks are tightly embedded into the system ensuring that transactions can only be updated if the task is at the right status.

Get Details Manage BOMs easily with "get detail" functionality that enables the user to pull the method of manufacturing for a product and make modifications for future runs or similar products.

Mass Replace/Delete Efficiently update all BOM structures when engineering changes occur.

Multiple and What-If Cost Sets Manage multiple cost entries per part with effectivity date per cost set. Optionally generate what-if cost scenarios and review change analysis prior to posting.

Part Cost per Plant Set up a unique cost set for each plant allowing part cost per plant to be closely defined.

Part Unit of Measure - Conversion Factor Update If you need, you can change the Conversion Factor value on part records which do not have a stock or sales unit of measure (UOM). To do this, you must customize the interface to display an external check box which then activates this functionality. The external field, ConvOverride, is included on the PartUOM table. After you add this check box to the interface, select it to activate the Conversion Factor field. You can then enter the Conversion Factor value you need on this record. This functionality works even if the Has Been Used check box is selected. Note, however, this check box is only available if the Conversion Factor is used as a purchase UOM and the part record does not have either a stock UOM or sales UOM.

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Feature Summary

Phantom Structures Stock assemblies in inventory or maintain phantom assembly structures, giving you the flexibility to process complex jobs, without having to first establish a complete BOM.

Requirements Reporting A summarized material option, in addition to the standard indented BOM requirement report, is available to provide total requirements for each material.

Resource Planning Allow the system to automatically pick or schedule the resource to be used or call out the specific resource at the time of planning. Routings can indicate general resource groups needed.

Revision Compare Dynamically and visually compare product methods for product plans that change before the product is complete. Easily compare methods of manufacturing for any part to a quote or job for the part and visually see the changes highlighted in color.

RoHS Compliance Restrictions on use of certain Hazardous Substances (RoHS) EU directive instructs companies that sell electronic equipment in the European Union to reduce, under published threshold values, six Hazardous Substances from certain types of electronic equipment. The main aim of the RoHS Directive is to prevent hazardous materials entering waste landfill sites. Other legislative bodies in other regions outside the EU have similar restrictions or are planning to implement a similar system. With this functionality, parts have a compliance status in accordance with various legislative requirements. You can then track the consumption and disposal of these targeted parts. This functionality is equally applicable to distributors and manufacturers; it has significant importance for the green economy.

Subcontracting Services Include outside services in routing steps for accurate planning of costs and lead-time.

UOM Class Maintenance - Conversion Operator Conversion factors for a unit of measure (UOM) can be defined as either a multiplier or a divider equation increasing the flexibility of the conversions. For example, a conversion factor between inches and feet can now be set up as either 1 FT = 12 IN or 1 IN = .0833333FT. This feature is available within UOM Class Maintenance. A drop down list displays on the Conversion Factor equation, and the Multiply and Divide options are on it.

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Visual Display Easily see the structure of a product, including multi-level components, subcomponents, and routings.

Where-Used By displaying every product or assembly in which a specified component is used, you are able to identify those parts that would be affected by a design change or material substitution being considered.

Material Requirements Planning Overview Use the Material Requirements Planning (MRP) tools to both estimate potential demand and propose the supply that answers this demand. The MRP tools do this by generating job, purchase, and transfer order suggestions. MRP is designed primarily for companies that manufacture make to stock quantities or for mixed-mode manufacturers that run both custom and stock products. By using MRP, you can anticipate the future demand for your products and ensure materials are in the right place at the right time.

Available-to-Promise View running balances with the available-to-promise function. Enter a quantity, and the system will find the earliest date that quantity will be available. Enter a date, and see how many parts are available on that day.

Bill of Material MRP checks the revision level and verifies approvals before pulling in a standard Bill of Material (BOM) and routing. For parts that do not have a current approved revision, a job suggestion is created in the new/change order queue, reducing the possibility of forgetting about a requirement.

Forecast Enter general part forecasts or specific customer/part forecasts. MRP consumes the forecast with actual orders as they are received. • Manual Forecast Entry - Manually enter forecasts for companies, plants, customers, dates, and parts. Cut-and-paste from other applications into the forecast system. • Forecast Export - Historical information can be exported out to third-party applications for the calculation of forecast. • Forecast Import - Import forecasts from other applications or customers. Import options allow forecasts to be broken down by part, customer, plant, date, and company. This import can be additive, update the existing forecast or a complete clear and re-load.

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Feature Summary

Log File See what changes were made by MRP in the log file.

Master Production Schedule Enter production forecasts for specific end parts using the Master Production Schedule (MPS) function. Perform an iterative process of entering a planned schedule, viewing the effect on your resources, then modifying the plan until you have achieved an optimal schedule.

Material Planning Create purchase order suggestions for inventory and purchased parts that are needed to complete production. Use lead-times and supplier price breaks to determine when the part should be ordered and at what price.

Material Requirements Planning Technical Reference Guide The Material Requirements Planning Technical Reference Guide explores how the MRP engine calculates both job suggestions and purchase suggestions. The guide examines, in detail, the primary components that make up the MRP engine, the base calculations that run the engine, and the modifiers used to refine the suggestion results.

MPS Entry - Combine Forecast Quantities The Copy from Forecast functionality is updated; this functionality is an option on the Actions menu within MPS Entry. The Copy from Forecast option now totals forecast quantities for the same part that occur on the same day. Previously these quantities were not totaled because they were considered separate quantity forecasts for different customers.

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MRP Generation Run MRP with either net change or full MRP regeneration options. The MRP generation process balances the demand of customer orders and forecasts with the supply of jobs. As orders and forecasts change, MRP automatically adjusts corresponding jobs so you are in balance.

Multi-Level Pegging Analyze all the supply and demand in your system; then "peg" each supply against demand, prioritized by due date.

Multi-Site Run MRP for all plants or for individual plants within a company. Changed schedule dates roll down to all subcomponents - even those being manufactured in another plant.

Multiple MRP and PO Suggestion Processes You can now run separate instances of MRP and PO suggestion processing in different plants and companies at the same time.

Part Planning Tools Account for production preparation, kit, and receipt and use this time to derive appropriate lead-time for manufacturing the product in addition to cycle times required to produce a product.

Plan As Assembly The Plan As Assembly functionality enhances MRP processing by planning lower component manufacturing parts through a direct relationship with the end part. These lower manufacturing parts do not have to be included in the assembly structure. the Plan As Assembly functionality can still account for these demand quantities. It does this by leveraging the multi-level assembly build structure to correctly synchronize demand requirements. You can also use its flexibility so that subassembly part quantities can be manufactured to stock or manufactured on a job directly linked to the parent part requirements. Any jobs generated through the Plan As Assembly functionality can be automatically given the firm status through the Auto Job Firm Process. This capability minimizes the impact to standard MRP by using the Pull as Assembly (PAA) logic for creating PAA assemblies, using Auto-Consume stock during the scheduling process, and creating a new process to firm up jobs which breaks off PAA assemblies to separate jobs and creates the material demand links.

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Feature Summary

Planning Horizon Review the planning horizon of a part or resource and only plan if not beyond the horizon, preventing premature planning.

Planning Types Maximize your planning accuracy with multiple types of inventory planning, including minimum/maximum/multiple, days of supply and run out.

Recycle Jobs The recycling jobs feature significantly speeds up the MRP process by removing the time spent within the application while it deletes un-firm jobs at the beginning of a full MRP regeneration. The goal with this feature is to make MRP more efficient by reusing un-firm jobs rather than deleting and recreating them.

Rough Cut Scheduling The Rough Cut Scheduling functionality enables MRP to process demand more quickly by removing the time spent scheduling jobs beyond a specified time threshold, or Rough Cut Horizon. The material due dates are derived from a Days Offset value based the Requested Date on the on the job. To keep the Due Date values accurate, a process populates the Days Offset value by using a part revision and an alternate revision. This Rough Cut Horizon value is stored on each part plant record using calendar days. When MRP runs, this horizon value is used to determine how the scheduling engine will schedule the unfirm job. When the scheduling engine processes a job outside of the Rough Cut Horizon, it only populates the assembly Start Date and Due Date values based on the manufacturing Lead Time and the Due Date values defined on each material. Tip The previous Rough Cut Scheduling functionality available in the Epicor application has now been renamed to Shop Load Horizon. This name more accurately reflects the purpose of this feature.

Short Horizon Days of Supply To improve MRP performance, a field has been added to the Part Maintenance > Plant Detail sheet. This new field is Short Horizon Days of Supply. This field defines a material value that is used when MRP determines that the needed materials falls within the Short Horizon. Here's how this is calculated: • If that day is Schedule Start Date + Short Horizon Days then the Standard Days of Supply value is used.

Short Horizon Planning The Part Maintenance program is now enhanced with Short Horizon Planning functionality. The Part-Plant sheet contains the following fields: • Horizon Days • Min Lot Size • Max Lot Size

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Smart Forecast® The Smart Forecast® application is now fully integrated with your Epicor application. Use this third-party application with the MRP forecast functionality.

Sourcing by Plant Define a unique source per part or plant - whether its default sourcing is purchased, produced or transferred. What is produced in one location may be purchased - or transferred in - from another.

Start Minimum Quantity The Start Minimum Quantity feature enhances MRP to account for situations where you can start manufacturing before an entire constrained material quantity is received. For example, if you need a 200,000 quantity to finish a job, but can start after you receive a partial 100,000 quantity, this MRP feature can generate jobs for this partially received quantity. Each part-plant record now contains the Start Minimum Quantity and a Minimum Lot Buffer values. The Start Minimum Quantity value indicates the quantity of constrained material which is required as a minimum to begin generating unfirm jobs. When the MRP process generates a job, but then discovers a part which has this Start Minimum Quantity value and the demand falls within the Minimum Lot Buffer days, the process checks for the minimum quantity of the material. If the material quantity is available, the MRP process creates a new job using the Start Minimum Quantity value. The quantity which remains is then placed on the original job.

Data Collection Shop employees use the Data Collection module to enter their labor information directly from the manufacturing center into the application. As labor information is applied to jobs and as jobs are completed, the shop floor activity is recorded and monitored through this module.

Data Collection Module - New Location Users can now launch the Data Collection functionality from an additional location on the Main Menu. This module also appears below the Material Management folder.

Enhanced Work Queue The Work Queue program is enhanced to better dispatch and report labor within a lean environment. The Work Queue can now handle small run quantities and the required materials available using Kanban or replenishment bins. Enhanced features: • You can select multiple operations for work at the same time. • Each sheet can now be removed from the Work Queue and displayed as a full screen. • An Active sheet identifies all of the work currently in process. • You can select multiple activities to end from the Active sheet. • You can select multiple production activities from the Current, Available, and Expected sheets. • You can target specific operations for work based on TAKT, Pieces, Hours, and Setup Group definitions.

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• Default search selection criteria is available for resources, resource groups, and operations when a search program first launches. This improves Work Queue performance, as these items are easier to locate. • The Work Queue is no longer a modal window, so other windows can be accessed while this window is open.

Material Movement Different movement transactions are available for you to move a job to stock, move stocked material, or perform different returns to a job or stock.

MES Access to User-Defined Tables You now can customize the MES menu by accessing User-Defined Tables. These tables let you create a new custom maintenance form that you can then launch from the MES menu.

MES Material Handling On the Handheld MES - Material Handling sub-menu, a Process by Queue ID option is available. When you select this option, users are asked to enter a Queue record identifier, which can be done by either typing or scanning it in. Users can then process this queue record.

MES Menu The MES menu can be accessed via touch screen, by employees on the shop floor, so that they can enter information as work is performed.

Shop Warnings Shop warnings appear in various locations throughout the system when certain conditions exist or certain events occur. These warnings are intended to keep supervisors informed of a job's status or an employee's performance.

Work Queue The Work Queue is valuable for monitoring what work needs to be done, and who has which assignments for work so far.

Enhanced Quality Assurance The Enhanced Quality Assurance module contains a number of features which help you to assess the quality of received and manufactured parts. Use this module to reduce the cost of goods sold, so you can improve the financial performance of your products in cost and revenue. Available functionality within this module are: • Test Plans - Use Configurator to define the items you wish to monitor through the quality process. You can leverage this program to create rules to determine whether a part quantity passes or fails inspection. Each test plan links to a part or operation. Test data is entered against this part or operation, and the Epicor application determines the results of the inspection. Using the test results data, the application determines if the inspection process has passed or failed for the part or operation. In the event of a failure a non-conforming material record is created and handled through standard processing. All test results are stored for future analysis and review. • Skip Lot Processing - You leverage this functionality to define how often parts are inspected at the time of receipt. If the receipt does not require inspection, this receipt quantity is passed directly to stock. If parts

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require inspection the receipt is placed on the inspection queue and is evaluated through a test plan. You define a series of skip lot rules in Configurator. The skipping rules are controlled at the part and supplier levels. • Calibration - You can use this module to enter calibration information against equipment. The calibration information ensures the values used by the equipment during the quality process are accurate. The calibration information form is used in conjunction with the Configurator. Calibration information is stored against the equipment as a resource. This functionality is created to work together with the Maintenance Management and Asset Management modules.

Configurator Use the Configurator to define specification requirements during the quality process through the input forms. You can also use this program to create business rules and determine whether a part quantity passes or fails inspection. Each test plan is linked to a part or operation. Test data is entered against this part or operation, and the Epicor application determines the inspection results using the rules established. Using the results data, the application determines if the inspection process passed or failed for the part or operation. In the event of a failure, a non-conforming material record is created and handled through standard processing. All test results are stored for future analysis and review.

Equipment Calibration An inspection plan or specification set can be used to record calibration data. In Resource Group Maintenance, enter calibration information against equipment. This information ensures the values that equipment uses during the quality process are accurate. The calibration information form is used in conjunction with the Configurator and is stored against equipment as a resource.

Inspection Attributes The Epicor application contains a global list of attributes users can tie to specifications. Inspection attributes are defined in Inspection Attribute Master Maintenance. There are over 200 variables for each inspection attribute type, such as: • Numeric • Check box • Character • Date • Comments Inspection attribute settings include: • Minimum and Maximum values • Incremental value • Initial Value • Configuration tool tips

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Inspection Data Collection Users can collect, store, and report on inspection results. Collected inspection data is stored in the Epicor application database.

Inspection Plans Revision controlled inspection plans control the inspection process and are created in Inspection Plan Maintenance. An inspection plan can run more than one specification and the generated Configurator screen will change depending on the specification attributes. Inspection plan types include: • Inspection Plan • Calibration Plan • Supplier Audits When users create an inspection plan, they can click the Configure Inspection Plan button to launch Configurator, which allows users to design the inspection forms. Inspection plans can be specified at the operations, quotes, the Engineering Workbench, Job Entry, and Purchase Order Entry levels. Users can also copy an inspection revision to a new revision. The Inspection Data button is available in Labor Entry, if the operation has an inspection plan. This button is also available in Inspection Processing Entry, if the part has an inspection plan.

Part Revisions Parts must be revision controlled in order to allow inspection plan and specification input.

Skip Lot Control User parameters at the part level determine the following: • Inspection lots • Skip lots • Repeat cycle • What to do on passing or failing a skip lot cycle In Part Maintenance, define whether parts are inspected. These settings can be vendor or part specific. Values are maintained by the Epicor application but the inspector can edit them. In Skip Code Maintenance, define the number of lots (or receipts) to inspect. Users can also define the number of lots to ship between inspections as well as the number of cycles of receipts to process.

Skip Lot Processing Use Skip Lot Processing to define how often parts are inspected at the time of receipt. If the receipt does not require inspection, the receipt quantity passes directly to stock. If the receipt requires inspection, the receipt is placed in the inspection queue and evaluated through a test plan. Define skip lot rules in Configurator. These rules are controlled at the part and supplier levels. User parameters at the part level determine the following: • Soft Directed to Inspection • Inspect next 5 Receipts / Or Next 30 Items

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• Lot Example: • Inspection X Receipts • Skip Y Receipts • Repeat Cycle Z timex • Definition of what to do on passing or failing skip lot cycle

Specifications Specifications are revision controlled and established in Specification Maintenance. A specification set is a set of characteristics to inspect. Specifications control the inspection elements that need to be checked and can be tied to a part, operation, or equipment. When the test plan is executed, Configurator reads the specification and sets the following: • Minimum and Maximum values for each valid input • Label text • Valid list of combo box list items • Help tool tips • Initial values • Input increments • Any input that is not applicable is invisible

Inspection Results Entry Use Inspection Results Entry to collate the inspection information. This program allows multiple inspection plans and specifications assigned to a part, job, or nonconformance material (NCM). You can enter and gather inspection data for parts, operations, resources, equipment, or fixed asset item. This process can be called both from multiple programs and from the menu directly. The data is populated automatically depending on the program it is called from. Inspection Results Entry contains three grids: • Inspection Plans - Displays the available inspection plans and specifications used in the in the inspection process. For each row in this inspection grid there will be corresponding grid in the other two grids. Note The Inspection Plan grid is always additive, when you select a subassembly or an operation, plans for that subassembly or operation are added to any plans already in the grid. • Inspection Sample Detail - Displays the samples to be inspected for the selected inspection plan. • Results - Displays the entered results once the inspection results have been entered. Note The Results grid displays only one result for the selected inspection plan, specification, and sample.

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Feature Summary

Handheld Overview Serial Number Capture You can now scan in or manually enter serial numbers on a handheld device. This functionality is added to improve the productivity and data capture for organizations that track items using serial numbers.

Serial Number Scanning You can now scan in serial numbers on the Handheld Selected Serial Numbers Entry program. Through your handheld device, you can scan in both existing and new serial numbers. If the scanned serial number exists in the database and is available, you can select it. If the serial number does not exist and you can add new serial numbers, this serial number is added to the database. If you cannot add new serial numbers, however, and a serial number does not exist in the database, an error message displays.

Process Material Queue Use the Handheld Part Lookup window to search for a specific warehouse and bin using a selected part and/or lot. You launch this search program from the Process Material Queue window. This window also contains a modified Bin Search program. You can use this window to display the inventory quantities available within each bin.

Manufacturing Execution System (MES) Overview Enhanced Work Queue The Work Queue program is enhanced to better dispatch and report labor within a lean environment. The Work Queue can now handle small run quantities and the required materials available using Kanban or replenishment bins. Enhanced features: • You can select multiple operations for work at the same time. • Each sheet can now be removed from the Work Queue and displayed as a full screen. • An Active sheet identifies all of the work currently in process. • You can select multiple activities to end from the Active sheet. • You can select multiple production activities from the Current, Available, and Expected sheets. • You can target specific operations for work based on TAKT, Pieces, Hours, and Setup Group definitions. • Default search selection criteria is available for resources, resource groups, and operations when a search program first launches. This improves Work Queue performance, as these items are easier to locate. • The Work Queue is no longer a modal window, so other windows can be accessed while this window is open.

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RMA Processing and RMA Disposition The RMA Processing and RMA Disposition programs are now added to the MES Menu. These programs are located on the Shipping/Receiving interface.

Quality Assurance Overview The Quality Assurance module ties together all quality functions, whether it is scrapping end parts, rejecting raw materials, or tracking first article inspections. Inspectors have queues of items to inspect with full disposition and corrective action follow-up. Shop floor employees can indicate parts are non-conformant, which moves them into an inspection queue. Parts that fail inspection may be selected for review by a material review board.

Audit Trails Capture all the inventory transaction detail that occurs during inspection and DMR processing with the material transaction detail report.

Certificate of Compliance Certificates of Compliance can now be defined at the part level. Certification defined separate for inbound and outbound transactions: • Purchase Receipts changed to require linked document on save. • Shipping changed to validate a certificate of compliance to the packing slip.

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Corrective Action Create and track all preventive and corrective actions online. Complete with due dates, audit sign-offs and unlimited comments, corrective actions provide the detail for follow-up on all quality issues.

Cost of Quality Generate cost of quality reports that show you how much quality problems are costing you. Whether parts are scrapped from inventory, a job or receipt inspection, there is a cost to you.

Course Request Browse Use Course Request Browse to display the employee course requests for the selected training course.

Debit Memos Create a debit memo in DMR processing and it is automatically tied to accounts payable.

Discrepant Material Report Processing After failing inspection, create a DMR to provide the MRB with an online queue of parts that need to be dispositioned.

Employee Training The Enhanced Quality Assurance module now has the ability to maintain requests, approvals, and results of employee course training. Important The following functionality is only available with the purchase of the Enhanced Quality Assurance module. The programs added to the Enhanced Quality Assurance module include: • Training Course Maintenance • Employee Course Request • Employee Training Course Maintenance • Training Course Schedule Maintenance • Employee Training Course Tracker • Training Course Schedule Tracker

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Inspection Workbench Monitor WIP, review all inspections in priority, and automatically take action on those requirements from the inspection workbench. Inspectors move passed parts back to jobs and failed parts into discrepant material report (DMR) processing, or they simply scrap them.

Material Review Board Disposition parts to MRB after failing inspection. Online documentation provides a complete audit trail of actions taken by the MRB.

Non-Conformant Records Create a non-conformant record (NCR) for all non-conformant parts. From a job, shop floor employees automatically create an NCR when they scrap an end part or raw material. Inventory personnel create an NCR when they scrap parts from inventory.

Non-Nettable Bins Use non-nettable bins to keep parts undergoing inspection or review out of current on-hand quantities.

Packing Slips Print a customizable packing slip to the supplier for all parts returned.

Supply Chain Management Linking the trading partners, process and systems that make up your supply chain has become the differentiation you need to achieve industry leading performance. Removing processes that do not add value and synchronizing processes within and outside a company enable you to meet customer demands for lower cost and faster delivery. Epicor provides the most effective coordination from initial raw materials to the ultimate consumption of the finished product by providing the visibility you need throughout your value chain.

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Inventory Management Overview Use Inventory Management to update and maintain raw materials, WIP, and finished goods inventory quantities and costs. MRP creates inventory allocations for jobs entered through Job Management or generated from Order Management. These allocations are relieved as inventory items are issued to the job or as purchase order receipts are posted. Issued inventory reduces quantities on hand, which are continually replenished by processing purchased or manufactured item receipts into inventory. Receipt processing provides a continual update of inventory average, last, standard, or FIFO costs for every item. A variety of inquiries provide management analysis of MRP, shortage monitoring, reorder analysis, stock status, valuation, and other critical items.

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Allocation Views View both hard and soft allocations.

Assign Serial Numbers to Parts Assign serial numbers to finished parts and raw materials processed throughout the system.

Country of Origin Country of Origin details are now saved within each part record. The functionality supports percent of Content by Country - Content requirements that are needed for ISO extension in Europe.

Cost Tracking Separately track material cost,material burden, subcontracting, labor, and burden costing.

Cross-Reference Track relationships between distinct customer part number and internal part number fields.

Custom Serial Number Format Format serial numbers as either numeric or alphanumeric and assign the number of characters for the field as well as a prefix.

Customer and Supplier Managed Inventory Customer and supplier managed inventory is the ability to hold, control, and record inventory items owned by either a customer or supplier. The customer managed inventory is primarily aimed at supply chain or distribution users that store inventory on behalf of their customers and then perform the logistics operation to get the items out to the customer of their customer. The supplier managed inventory provides a supplier with the ability to store product in a host facility. When it is consumed, an actual purchase receipt is produced for supplier payment. If required, you can also self-invoice on these receipts. This functionality creates new transactions within the application. The value of the customer inventory items do not appear in your general ledger, but they are visible as quantities currently in stock. When you consume supplier stock and effectively receive these items, however, the items do appear in your general ledger. When you stock these items, both the Supplier Managed Inventory and the Customer Managed Inventory bin types are available.

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Feature Summary

Cycle and Physical Counts Management and control of inventory is critical for both manufacturers and distributors. The control and counting of inventory on a regular and scheduled basis can help significantly reduce annual audit costs. To meet the needs of managing and controlling inventory, the cycle counting module is extensive and contains the functionality and features needed for you to provide: • Detailed audit control over the selection of items to be counted. • The frequency over the number of times these items are counted. • The tracking, recording, and review of variances for the items counted. Use the functionality to define the number of cycles required, count the zero quantity on-hand, and assign or designate the items with an appropriate ABC code. Additionally, you can use the enhancements to the Physical Count processes, new functionality, and associated reports to gain better control over Slow Moving, Obsolete, and Excess Inventory.

Dimensional Inventory Know exactly how many partial pieces you have. Whether storing parts in sheets, partial sheets, boxes, partial boxes or other, your users have control over the dimension and identifier.

FIFO Costing Method Use the FIFO (First in First Out) costing method to record the value of inventory. This method uses the price of the oldest quantity in the warehouse as the cost for the next quantity to be issued or shipped. The application tracks the actual cost and quantity records for each received part quantity. As a quantity from this record is issued or shipped, the cost recorded with this quantity is then used to price the value of the quantity during the transaction. This price remains active until all of the quantity received at this price is consumed. The application then uses the cost of the quantity received on the next FIFO queue record. This costing method is applicable when you produce different batches of similar products. Parts that are not lot tracked, not consumed on a job, or are not in production, are returned at the average cost method for all the parts issued to that job. The FIFO cost elements are the same as other costing methods: Material, Labor, Burden, Subcontract and Material Burden. These cost elements are tracked throughout the application.

Flexible Costing Maintain average, last and standard costs for each individual part master.

Global Trade Standards You can now define the global trade standards for a part, including but not limited to Part Master cross references, like UPC UCC-12, EAN UCC-13, EAN UCC-8, and GTIN-14. When a Global Trade reference is entered in a field, the application automatically recognizes it and switches the actual part number to reflect the standards. Create your own cross references for use in any part number field. When a global trade standard is applied to a part, a global trade standard bar code is scan-able on any part number field. This feature automatically links the transaction to the correct stocked part.

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Inventory Clarification Epicor 9 classifies inventory through specific categories. Available categories: • Demand/Committed - The total ordered quantity for a part at the warehouse level for inventory that exists on a sales order. • Reservation - Process of designating stock for a specific order or schedule. In Epicor 9 a Reservation refers to a quantity of inventory reserved at the warehouse, part, order, and release level. Inventory levels should not be taken below the reserved quantity. • Allocation - A classification of quantities of items assigned to specific orders. A process is used to distribute material. Once an order is allocated to the warehouse, part, lot, bin, and quantity that inventory is locked to that particular order to which the quantity was allocated. The reservation is replaced by the allocation. The quantity cannot be reserved or allocated to another order. The exception to the rule is if the order is unallocated through the Fulfillment Workbench. If that occurs, then the allocation is removed and the stock is once again available to be reserved or allocated.

Inventory Lot Tracking Provide visibility for parts by lot throughout the application. Record material received by lot, keep traceable material on-hand by lot, and maintain detailed usage information by lot at every level of the manufacturing process.

Issue Material in Decimals You can now issue a material quantity to a job that uses up to eight decimal places. Use this functionality to issue the precise granular quantity you need at a specific point within the bill of materials.

Lot Control In the support of more detailed and complete lot tracking needs, the application now utilizes additional lot attributes defined for each part lot. Examples of the additional lot attributes include Batch, Manufacture Lot, Heat Number, Manufacture Date, Expiration Date, Firmware Version, Cure Date, Best Before Date, and Original Manufacturing Date. When users create a new lot, they must define the required lot attributes. Once the lot is in the application with the configured attributes, they are stored with the lot and stay attached to that part lot. When these lot attributes are enabled for a part, they are mandatory throughout the application.

Lot Generation You can now set up part records to generate lot numbers automatically. Part Maintenance has a Lots - Generate sheet; use this functionality to define how the application generates lot numbers for the part. You define the prefix value for the lot numbers. You also indicate whether the number is part specific or uses a global lot sequence, how many digits the lot number contains, and the trailing date string displayed with the lot numbers. When lots are generated for this part record, each new lot uses the parameters defined on this sheet.

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Feature Summary

Lot Number Entry In order to improve accessibility to the lot functionality, you now enter lot records through Lot Number Maintenance. This new setup program is available from the Main Menu within Inventory Management>Setup. Use this program to enter the lots records you need; you can then select these lots within Part Maintenance. These lots can also be reviewed within the Lot Number Tracker.

Mass Issue Quickly issue all planned materials to a particular job instead of entering them individually.

Material Backflush Backflush materials as quantities are reported complete at the job operation level.

Multiple Warehouses/Bins Track parts stored in multiple locations through warehouse status inquiry and warehouse transfer audits. In order to setup more than one warehouse in this system, Advanced Inventory Management must be licensed.

Non Quantity Bearing Parts A check box added to the Part Master and Part Plant records enables a part to be set as Quantity Bearing. This check box works in conjunction with the non-stock check box to enable the part master parts to be setup as expense items. • Non Quantity Bearing Parts can be added to Bill of Material, Kits, Orders, and so forth. • Transactions to Non Quantity Bearing parts will not update the inventory on hand status. • Non Quantity Bearing Parts can be requisitioned.

Part Cross Referencing Use this functionality to create any number of cross-reference codes to a single inventory part. These cross-reference codes can be a customer, supplier or manufacturer part number; it could also be an internal shortcut. When the cross-reference is for a serial tracked part, a serial number format is defined for each cross-reference. These formats are used when serial numbers are created with the cross-reference item number.

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Part Master Price Breaks Set up price breaks, including effectivity date, per inventory part/supplier.

Part Tracker View parts, purchase orders, sales orders, quotes, and jobs to analyze current requirements and track pending receipts.

Physical and Perpetual Inventory Enter physical counts, print gain/loss reports and update on-hand inventory levels.

Serial Control You can now mask definitions pertaining to the actual serial number structure on the part or warehouse level. This ensures product traceability, which gives you greater control over how the user wishes to control serial tracked parts within the facility. You can set a directional inventory control of inbound only, outbound only, or a combination at both the part and warehouse levels. Operate in a full traceability mode, so that when materials are issued to a job the child serial numbers are recorded against the parent serial number. A record is maintained of the lower level serial tracked components used in the manufacturing of a part. You can do this either at the time of issue or after the issue. All movements of serial numbers inside and outside of the plant record in the serial trace data. For manufacturing companies with customers in the medical, aerospace, or defense sectors, this functionality is essential. For distributors, a further serial tracking option is the ability to record serial numbers at the outbound stage only. This option is designed for supply chain users that need to record what serial numbers are shipped to which customers and when, but do not want the overhead of having to record the serial numbers as the inventory moves around the warehouse or between the manufacturing plant and the distribution warehouse.

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Feature Summary

Serial Documentation Print serial numbers on all outgoing communication with the customer such as the packing slip and invoice.

Serial Number Tracker Serial number tracker provides an online view into the movement of the product after the serial number was assigned.

Substitute Parts Maintain a substitute parts file for easy browsing when primary part shortages exist.

Time-Phased Material Inquiry/Report Provide analysis within a user-defined time period on those parts where projected requirements exceed available quantities.

Unit of Measure Features Base level unit of measure definitions, unit of measure classes, and UOM conversions are now available within the application. You can also select the unit of measure in which you want a part stored within inventory. When you define that a part can be tracked in multiple UOMs, you can see how many items are stocked in different units of measure. A distributor can stock items, for example, as each, in boxes of 10, in cases of 20, or in pallets of 40 boxes. This feature is also invaluable to manufacturers who use raw materials purchased in different sizes (for example, 6 x 3 sheets or 8 x 4 sheets). Once a sheet is partially used, it can be returned to inventory as a half sheet, quarter sheet, or in square feet. Within the inventory, manufacturers have visibility of the quantities of each UOM. The expanded UOM functionality provides you with much greater control over warehouse and inventory levels, minimizing on-hand inventory and costs.

Voided Serial Void serial numbers to ensure they are no longer available in the assignment/selection browser.

Shipping / Receiving Overview Use the Shipping and Receiving module to monitor incoming and outgoing part quantities, whether they are shipments against an order, subcontract parts sent to a supplier, raw material received from a purchase order to a job or into inventory, or filling a sales order from stock. Through this functionality, all activity relating to shipments and receipts can be performed and tracked. Online transaction processing promotes efficiency and ease of use, while online editing promotes accuracy. With Shipping/Receiving, a consistent interface processes all shipments and receipts in an efficient, accurate, and cost-effective manner.

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Auto-Invoice Optionally create an invoice in Accounts Receivable following shipment to a customer.

Bill of Lading Print customizable bill of lading forms for your shipments.

Customer Shipment Tracker Track shipments that have been sent to customers.

Customizable Packing Slips and Labels Create customizable packing slips and shipping labels.

Divert Receipts into Inventory Divert planned receipts into inventory to receive directly to a job, or vice versa.

Inbound Container Tracking Use Inbound Container Tracking to track container shipments as well as update the status and due dates of all purchase orders along the way. Container Landed Cost Entry - When a container is shipped from the supplier, a notification is received with the actual shipment date, the estimated arrival date, as well as the volume specification of the shipped goods. Based on this information, the related purchase order releases can be updated with new due dates and quantities. Landed costs, like duties, indirect costs, and uplift percentages are defined for each shipment and are applied to the part unit cost when received. Container Receipt - When an inbound container shipment is received, a PO receipt is automatically generated based on the information of the container entered at shipment. When the items are received into stock, the landed costs entered in Container Landed Cost Entry are applied to the part cost information.

Landed Costs You can now use landed costs to apply duties, indirect costs, AP miscellaneous charges, and uplift percentages to received items. Use this functionality to define import tariff rates, percentages, and amounts to calculate the duties for each received item. You can also use weight, value, volume, or quantity to disburse indirect costs to received items. Each indirect cost contains definable disburse methods. Landed cost processing offers significant benefits for those customers who import materials on a regular basis. The cost of freight, insurance, and import duties can have a big impact on margins. Use this functionality to track those costs accurately against the parts to which they apply. This ensures that the selling or assembly price reflects the true cost of the materials, parts, or finished goods.

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Feature Summary

Mark For Customers If your company ships to a distribution center instead of directly to a customer, you can specify the final destination of the order using the Mark For sheet in Customer Shipment Entry. Use this sheet to define the Mark For Customer and Ship To Address. After the distribution center receives the shipment, it will be sent along to the customer defined on this sheet. If you need, you can also enter a One Time Mark For customer. A shipment will only be sent once to a customer defined as a one time mark for location.

Mass Receipt/Ship Button The Mass Receipt/Ship button is available within Drop Shipment Entry. When you click this button, the application automatically adds all pending lines to the drop shipment lines.

Mass Ship Optionally mass release shipping lines from orders with same ship-to addresses.

Miscellaneous Receipts Enter online any miscellaneous receipts to a job or into inventory.

Miscellaneous Shipment Tracker View information about miscellaneous shipments.

Pack and Ship/Packout Processing The Packout functionality adds greater flexibility and control to the shipping process by allowing carton level packing and grouping. Carton specific details such as carton weight and exact carton contents are captured with interfaces to allow manifesting (UPS, FedEx, and so forth). The new packout screen allows for more of a "grocery store" packing system which requires very little mouse usage for distribution customers who require a very fast and accurate system of tracking carton contents.

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Pack IDs Pack ID replaces the term "packing slip" throughout this module. Print pack records to fill orders to customers or ship parts to subcontractors with general or detailed line comments. Pack IDs could be a single package, or carton, of the contents for an order. It could also be a record for the contents of multiple orders. And Master Packs can hold more than one pack ID.

Packout The Packout sheets throughout this module support barcode scanning into the application for easy packing of shipments.

Payment Vouchers Create online payment vouchers in Accounts Payable from purchase order receipts.

Phantom Packs A Phantom pack is a pack whose contents are not necessary to know at a part level. When a Phantom pack case is sent, the ID, weight, and recipient are important, but its contents are unimportant. This functionality uses the following logic: • In order for a pack to be a Phantom pack, its status must be Closed. • Phantom packs are not supported with international shipping. • They cannot be entered as master packs or assigned to current master packs. • Phantom pack shipments do not send order or part information to the freight web service. • Once a pack is freighted, no further changes can be made to it.

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Feature Summary

Receipt Tracker Track receipts for goods that you have received.

Shipping Labels Optionally print customized shipping labels for each order. Labels include the customer's name and address. They can also include the purchase order number, sales order number, ship via, number of packages, shipping comment and weight fields.

Shipping Performance Generate executive summary of company trends regarding delivery performance, including number of shipments made, percentage of on-time delivery, and average daily variance between customer promise and delivery.

SSCC Codes Shipments can now be sent using Serial Shipment Container Codes. Use these codes to both improve the speed and reduce the costs of shipments. You use SSCC codes to electronically exchange information about the current state of a shipment. You can track these shipments through the supply chain by using the SSCC code assigned to the shipment. This data exchange and tracking process is an application of the GS1 System (originally called the EAN.UCC System). Each SSCC code provides a concise way to define specific information about the cartons, pallets, trailers, and other containers used to move shipments. You set up the SSCC code format within Legal Number Maintenance, and then automatically generate these codes using functionality in the Shipping/Receiving module. You can generate SSCC codes on both packing slips and master packs.

Subcontract Parts Track shipments and receipts of subcontract items online.

Two Stage Shipping and Receiving Automatically create packing slips from open order releases selected for picking. Designate orders to be picked based on the staging warehouse and unique bin location, or view all orders available for shipping by staging warehouse.

Default Receipt Line Quantity You can now indicate whether the Our Quantity or the Supplier Quantity value should default into receipt detail lines. When you create a detail line on a receipt, the default value you select becomes the Quantity value on the receipt line. You indicate this default value within Company Maintenance on the Modules>Materials>Shipping Receiving sheet. The Receipt Default Quantity group box contains the Our Quantity and Supplier Quantity radio button options.

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Purchase Management Overview The Purchase Management module handles purchase order writing and the tracking of supplier performance. Detailed line items indicate planned receipts to inventory or a job, although their destination may be changed at the time of actual receipt entry. Purchase order receipt processing updates suggested supplier and detailed purchase history files, which provides continual reference to aid in making purchasing decisions. An online time-phased material requirements report provides a strategic planning tool to buy the right amount of material - at the right time. With Purchase Management, you can reduce inventory levels, improve on-time deliveries, enhance your cash flow, and increase your profit levels.

Approved Suppliers Approve suppliers for general purposes before anything can be ordered from them. To accommodate customers that need to use specific suppliers, you can also define these relationships. You then cannot order parts from the wrong supplier for those jobs linked to these customers.

Automated Purchasing Tools Automate part suggestions, quantities and suppliers to buy from in order to meet material requirements and on-time delivery schedules. Optionally create new POs automatically.

Change Unit of Measure You can now update the quantity values on purchase orders. The Purchase Order Entry>Lines>Detail sheet contains the Our Quantity and Supplier Quantity radio button options. When you select either option, you can change the Quantity value and the Unit of Measure used on the current PO line detail.

Conversion Factor Override - Purchasing UOM You can customize Part Maintenance to add a Conversion Factor Override check box. Add this check box when you want to give users the ability to change the conversion factor for the Purchasing unit of measure (UOM) value. Users can only leverage this functionality, however, if the Purchasing UOM is not also used as either an Inventory UOM or a Sales UOM.

Cross-Referencing When a supplier's part number differs from the stocking part number, link the cross-reference in the suggested supplier file for printing on purchase orders.

Customer and Supplier Managed Inventory Customer and supplier managed inventory is the ability to hold, control, and record inventory items owned by either a customer or supplier. The customer managed inventory is primarily aimed at supply chain or distribution users that store inventory on behalf of their customers and then perform the logistics operation to get the items out to the customer of their customer. The supplier managed inventory provides a supplier with the ability to store product in a host facility. When it is consumed, an actual purchase receipt is produced for supplier payment. If required, you can also self-invoice on these receipts.

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Feature Summary

This functionality creates new transactions within the application. The value of the customer inventory items do not appear in your general ledger, but they are visible as quantities currently in stock. When you consume supplier stock and effectively receive these items, however, the items do appear in your general ledger. When you stock these items, both the Supplier Managed Inventory and the Customer Managed Inventory bin types are available.

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Inter-Company PO - Automate Drop Shipments When an inter-company purchase order (ICPO) is defined as being shipped, both Drop Shipment header and detail lines automatically generate for the ICPO.

Mass Purchase Order Receipt Quickly create receipt details for all lines, all releases for a specific line, or individual lines and releases.

Multiple Location Receipts Receive individual lines or line releases to different locations for multi-site organizations with centralized buyers.

Non-Inventory POs You can now create purchase orders which are not linked to inventory. Leverage this functionality to create POs which track purchasing costs not tied to inventory quantities.

Part Master Price Breaks Create price breaks, including effectivity date per inventory part or supplier.

Phased Out Parts Suggestions Within the New PO Suggestion program, you can create new purchase orders for parts that are being phased out. If you are warned that this part is being phased out, however, and then asked if you wish to continue or not, continue processing the suggestion.

Purchase History Access detailed information on purchase orders and receipts over extended periods of time from purchase history.

Purchase Order Printing Print purchase orders directly from PO entry by date, user or purchase order number range. Purchase orders also may be faxed directly from your computer to your supplier.

Purchase Order Tracker Immediately access all purchase order information via screen inquiry, with multiple search capabilities.

Purchase Order Types Purchase orders are now defined as different types. These types identify purchases created for supplier owned and customer owned inventories. When you create a new purchase order, you indicate its type on either the Summary or the Header sheet. Available PO types: • Customer Owned PO -- A purchase order created for inventory quantities you store for a customer. • Standard PO -- A regular purchase order you create to buy materials you need. • Supplier Owned PO -- A purchase order created for inventory quantities you store for a supplier.

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Feature Summary

Purchase Requisition Request purchases from anywhere in the plant. A formal requisition system tracks the status of the requisition, from initial request to final approval and actual purchase order. The requestor is notified each step of the way.

Redirect Purchases into Inventory Optionally redirect purchases made for specific jobs into inventory at the time of receipt. This flexibility is also offered for items originally purchased for inventory.

Supplier Tracker Quickly display information about any supplier, including open and historical purchasing transactions.

Supplier Tracker - Logged Invoices The Supplier Tracker contains a Logged Invoices sheet. It displays logged invoices for the current supplier record.

Use Tax A Use Tax calculation is now included as part of the Avalara sales tax integration. This additional tax is automatically generated whenever sales taxes are calculated through the Avalara® third-party application. A Use Tax is a type of excise taxation that exists in the United States. It is assessed due to a purchase of a product by a resident of the state issuing the tax. In most cases, this occurs when a product is purchased by a company from a supplier that is located in a different state and that state charges Use Tax. This tax is strictly to account for usage, storage or consumption of the goods in that state (not for resale), regardless of where the purchase took place. This typically occurs is when the consumer (buyer) of the products and services did not have a sales tax included in the purchase transaction by the seller (supplier) on what should have been a taxable purchase. Once this is assessed, the buyer accrues the liability of the amount of consumer use tax assessed and in turn has to report and remit the tax to the state and/or local taxing jurisdictions. Existing functionality within the Epicor application is enhanced to handle Use Tax. On supplier records, the Tax Liability value determines whether the supplier needs to be included within the Use Tax calculation. On purchase orders, the Tax Category value can indicate whether a purchased part is eligible for a Use Tax. The tax engine can then leverage these values to automatically generate the use tax value required for the purchase order.

Purchase Contracts Management Overview Use Purchase Contracts to purchase inventory quantities on a recurring basis. You can establish delivery schedules to regularly re-issue material against which recurring deliveries are made. The advantage of this functionality is ease and accuracy. For example, if you need a quantity of Part ABC to be purchased monthly, you do not need to enter a discrete purchase order each month. Instead, you can set up a contract PO schedule and maintain this record automatically. Contract line items can be assigned to purchase orders. These line items automate delivery schedules with delivery dates, prices, and corresponding quantities. Requirements determined by Generate PO Suggestions are calculated and realized into delivery schedules. The schedules can be adjusted manually in order to conform to supplier requirements, inventory control, production efficiency, and business expediency.

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Part Schedule Use Part Schedule Maintenance to establish the combination of part, plant, and calendar that makes up the part schedule. This program is useful for assigning a period of frequency and minimum quantity for a part schedule.

Periodicity Code Use Periodicity Code Maintenance to establish the rules and terms under which orders periodically arrive from suppliers. The term Periodicity refers to the required intervals for deliveries to be made, for example -- daily, weekly, monthly. Every Scheduled Item must have a Periodicity Code entered in Scheduled Item Maintenance.

Supplier Relationship Management Overview Supplier Relationship Management (SRM) is a toolset used to request quotes for raw materials or subcontract services from one or multiple suppliers. Request for quotations (RFQs) are generated with one or more lines; each line has the ability to request pricing from one or more suppliers. Supplier RFQ responses automatically build or add to existing part price-break tables. They contain current effectivity dates that are used in other areas of the application.

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Feature Summary

Buyer's Workbench Manage all associated purchasing transactions including request for quote, order expediting, purchase order management, and supplier account management, as well as drill down to all associated information.

Data Mining Extract data based on any supplier attribute, including ISO certification, location or quality rating.

E-mail Integration Send and store e-mails related to a supplier, including RFQs, POs and corrective action notices.

Epicor Sourcing Integration Epicor Sourcing is an online auction application. Your buyers can use this functionality to open up their request for quotes (RFQs) detail lines for electronic bidding. They do this by turning each RFQ detail line into an auction record. When a buyer posts an auction record to Sourcing, suppliers can place bids against it. Each record has a time limit, so when this limit is reached, bidding on the auction record is closed. Buyers can then use the Epicor Sourcing application to determine which bid to accept. Note that to use this functionality, you must install the Epicor Sourcing application. Once installed, you activate the functionality within Company Maintenance. Epicor Sourcing integrates with RFQ Entry.

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History Reports Print history reports and view supplier price or part price history.

Part Price-Break Tables Supplier RFQ responses automatically build part price-break tables for use with other applications.

Partial Job Quotes Pull all or selected parts from a quote or job into an RFQ.

Review Worksheet Print an RFQ worksheet for easy review prior to supplier submission.

RFQ Decision Wizard Filter and sort RFQ criteria based on your specific needs to find the best match for the needed materials. Sort criteria includes lead-time, price, quality rating, ISO certification, and on-hand inventory.

RFQ Search Capability Perform a multiple-criteria search on open RFQs for instant tracking.

RFQs for Materials or Services Generate RFQs for raw materials or subcontract services. RFQs can include multiple lines or parts per RFQ with multiple suppliers per line.

Supplier/Part Maintain unique contacts and due dates for each supplier or part.

Supplier's Workbench Give your supplier the ability to track RFQs and POs online.

Advanced Material Management Overview Advanced Material Management (AMM) enables manufacturers to produce electronic requests for materials, dispatch those materials, and track inventory movements of all inventory including raw materials and work in process. Using wireless terminals and bar coding technology, manufacturers are able to track inventory in real-time. A manufacturer using the application now has complete control and visibility of raw materials and work in process as it travels throughout the enterprise.

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Feature Summary

Advanced Shipping Pick and pack orders ahead of time, then relieve inventory when the order actually ships.

Assign Material Requests The Material Request Queue now has a new Actions menu program - Assign. If you log in as a shop employee with Supervisor rights, you can access this program. First select any unassigned material requests from the queue. Then launch this program to find and select a shop employee that you wish to link to these unassigned requests. After you save, the shop employee is linked to the selected requests.

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Bar Coding on Demand Print tags on demand enabling employees to properly label containers or to create custom labels to meet customer requirements.

Bill of Lading Print customizable bill of lading forms for your shipments.

Customer Shipment Tracker Track shipments sent to customers.

Customizable Packing Slips and Labels Create customizable packing slips and shipping labels.

Divert Planned Receipts to Inventory Divert planned receipts into inventory to receive directly to a job, or vice versa.

Label Printing Labels can be automatically printed from any transaction that occurs within AMM. The Bartender can also assemble labels that originate from the Material Queue.

Mass Ship Optionally mass release shipping lines from orders with same ship-to addresses.

Material Handler Interface Use an online queue of raw material and WIP parts to manage requests to locate and deliver the right parts to the correct resource at the appropriate time.

Miscellaneous Receipts Enter online any miscellaneous receipts to a job or into inventory.

Miscellaneous Shipment Tracker View information about miscellaneous shipments.

Packing Slips Print packing slips to fill orders to customers or ship parts to subcontractors with general or detailed line comments.

Part Identification Quickly and accurately identify WIP and inventory containers with system-generated bar codes.

Payment Vouchers

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Feature Summary

Create online payment vouchers in Accounts Payable from purchase order receipts.

Pick Face Set up pick face inventories and manage inventory levels automatically for replenishment.

Prioritizing Orders Treat your best customers with the highest priority by automatically allocating inventory to the highest priority orders first. Reserve or allocate materials from stock or directly from a linked job to make certain that you ensure your highest priority customers the greatest care.

Receipt Tracker Track receipts for goods that you have received.

Reporting Scrap Report pieces to good, scrap, and non-conforming product from one window while still clocked into the job.

Reserving Inventory Reserve specific parts in inventory for designated orders.

Sales Order Allocation Manage sales order allocations with greater efficiency and create more effective picking and shipping.

Scanning Eliminate data entry mistakes and increase transaction speed by simply scanning a bar code tag to complete an entire transaction.

Security Ensure that only the right employees are able to update inventory information, including requesting material and reporting pieces.

Shipping and Receiving Shipping and Receiving provides a central application within the application to monitor incoming and outgoing items, whether they are shipments against an order, subcontract parts being sent to a vendor, raw material being received from a purchase order to a job or into inventory, or filling an order from stock. All activity relating to shipments and receipts can be performed and tracked. Online transaction processing promotes efficiency and ease of use, while online editing promotes accuracy. With Shipping/Receiving, a consistent interface processes all shipments and receipts in an efficient, accurate and cost-effective manner.

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Shipping Labels Optionally print customized shipping labels for each order. Labels include the customer's name and address. They can also include the purchase order number, sales order number, ship via, number of packages, shipping comment and weight fields.

Shipping Performance Generate executive summary of company trends regarding delivery performance, including number of shipments made, percentage of on-time delivery and average daily variance between customer promise and delivery.

Shop Floor Interface Request raw materials or WIP product to be moved into the materials handler's queue online and in real-time.

Subcontract Parts Track shipments and receipts of subcontract items online, with graphical, point-and-click entry.

Two Stage Shipping and Receiving Automatically create packing slips from open order releases selected for picking. Designate orders to be picked based on the staging warehouse and unique bin location, or view all orders available for shipping by staging warehouse.

WIP Locations Display all WIP parts buffered in front of the resource (or resource group) on screen with the ability to zoom in to container detail.

WIP Staging Move WIP parts into inventory storage locations or stage WIP at the next resource based on available space and time. WIP staging provides flexibility and convenience when an operation in a high volume resource is followed by an operation in a low volume resource, or when the next resource is currently busy running another job.

WIP Traceability Once inventory becomes WIP, monitor the movement of inventory and access online detailed movement records as well as current location status. Drill down into the detail for lot and serialized traceability. In addition to inventory, the application offers this traceability for consumable tooling, semi-finished products and non-stocked items.

Financial Management Epicor financial management solutions provide manufacturers with the tools needed to create value through monitoring financial conditions and timely decision making. This functionality reduces costs and improves cash flow. Epicor Financials can help improve your ability to drop more to your bottom line—the ultimate test of your success and competitive advantage.

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Feature Summary

Accounts Receivable Overview Use the Accounts Receivable (AR) module to bill your customers as orders are shipped and then track payments as they are received. Because you can specify the creation of invoices through the order release process, you can reduce billing for a different quantity than for what was actually shipped. Customer invoices may be previewed, printed on laser or continuous preprinted forms, or faxed or emailed directly to your customer. With Accounts Receivable, you know who is buying what, and who is paying their bills on time.

Adjust Sales Accounts on Invoice Lines You can now change sales accounts on miscellaneous invoice lines within AR Invoice Entry. The sales of products or services often need to be placed within different sales accounts. AR Invoice Entry now contains the functionality to override the default sales account within each AR miscellaneous line. This functionality is similar to the miscellaneous invoice line functionality within AP Invoice Entry.

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Adjustments Adjustments can now be entered that have a full audit trail.

Aging Information View aging information on the screen or print it in one of several formats.

AR Interest Invoices Interest invoices can be generated based either on outstanding invoices or by charging interest on late payments after settlement (this is required in some countries).

AR Invoice Entry - Multi-Currency AR invoices can be created in one currency and payments can be received against them in another currency. You activate this functionality within Company Maintenance. Navigate to the AR sheet and select the Allow Invoice Settlement in Different Currency check box.

AR Invoice Tracker Retrieve buttons are now available within AR Invoice Tracker. These buttons are on the Payment Data, Reminders,GL Transactions, Posted Invoice Credit Transactions, and Shipments sheets. Click these buttons to pull in transaction data specific to the current sheet.

AR Prepayments You can now enter prepayments against AR invoices. You create prepayments by entering the amount the customer is prepaying, the name of the customer, and any additional reference information you need. Typically prepayments are received through a contract agreement when sales orders are not available. These prepayment records can then display within various trackers and reports. The reference information can be used to help locate these prepayments. AR prepayments are also subject to tax. After you receive the prepayment, an Advanced Tax Invoice with the tax details must be both issued and printed.

Bill-To Customer Logic Provides the ability for a customer to maintain a list of Alternate Bill-to (Alt-BT) customers. One of these alternate addresses is defined as a default. This alternate bill-to address defaults onto a quote, order, or invoice. It can be changed by the user to a different authorized bill-to customer before the invoice is posted. If no alternates are set up, then the Alternate Bill-To customer is the Sold-To customer, but it uses the Bill-To default address on that customer record.

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Feature Summary

• Customer table will hold a flag for which customers can be used as an alternate bill-to for other customers. • Customer table will hold, against a customer, a list of authorized alternative bill-to customers with one customer optionally setup as the default. • Invoices will store the sold-to customer information. • Default currency, terms and other fields are generated from the sold-to customer. • Credit limit checking is performed against the bill-to customer. • The invoice is posted to the ledger of the bill-to customer and subsequently tracked against that customer. • Priority Override by Order.

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Consolidated Invoice Reporting When an invoice is consolidated, both the Sales Analysis Report and the Sales Gross Margin Report group lines together based on each Sold To customer.

Create Invoices Per Packing Slip Line You can generate an AR invoice for each line on a packing slip record. This creates a series of smaller invoices for large sales orders, reducing the possibility that minor errors prevent the invoice from being processed. You activate this functionality within Customer Maintenance. Launch this program and navigate to the Billing Detail sheet; select the Invoice Per Packing Line check box. Now during the Get Shipments process, each packing slip record linked to this customer will generate a new, separate invoice for each detail line it contains.

Credit Card Authorization With the increased use of credit cards to purchase products, it is necessary to have an integrated system to record and encrypt credit card information as well as process the payment. When using a credit card in a sales order, the user must authorize the transaction. The funds are charged when the items are shipped in Customer Shipment Entry.

Credit Card Processing Use Credit Card Processing to accept credit cards as a form of payment from customers. This functionality provides the gateway used to create credit transactions for customers. It processes credit card authorization and payments in real-time for accounts, single transactions, or multiple transactions meeting PA-DSS requirements.

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Feature Summary

Credit Holds Automatically place credit holds on new customers or on those who are past due or over their credit limit.

Credit Manager Workbench Easily view all credit related information surrounding a customer. The Credit Manager Workbench provides a single point from which to manage credit status, order credit status and account management, with drill-down to all associated information.

Customer Receipts Enter payments to invoices, adjustments to balances, or application of credits. Accommodate payment of invoices, order deposits and miscellaneous application of credit memos.

Customer Reminders Use this functionality to generate and send Reminder (Dunning) letters in advance of late payments. This functionality also has the ability to calculate interest invoices, finance charges, and late fees. You can then optionally post these amounts to the AR account for the customer.

Customer Tracker Perform real-time queries on summary and detailed information per customer, including sales orders, invoices and quote activity to date.

Debit Notes Ability to record Debit Notes (Charge-backs) sent from the customer. • Debit Notes may now be entered as part of the AR cash receiving process, and will then have their value applied as part of the settlement process. The Debit Notes may be related to specific invoices or remain unassigned. • The new Debit Note will remain as an open receivable until matched to a credit memo or subsequently paid. • In addition, Debit Notes sent by customers can be recorded independently of the cash receipt process - for example electronically received payments. They can then either be applied or produce an unapplied cash value.

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Finance Charges Finance charge invoices can now be generated against a customer's overdue invoice balance. These finance charges are automatically calculated based on rules defined within the Finance Charge Maintenance program. The charges can also be reviewed before they are posted.

Finance Charges - Include CM The Include CM check box is now available on this maintenance program. When selected, this check box indicates that credit memos are included during the calculation of overdue invoice amounts.

Free Form Invoice Numbering You can now enter invoice numbers on AR miscellaneous invoices. These invoice numbers can be alpha-numeric. You also have the option at the company level to use or not use the available sequence counter for this invoice type. Because of this functionality, you can define your own invoice numbers and also import invoice numbers from external applications.

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Feature Summary

History Retain payment history, invoice history and sales detail indefinitely.

Invoice Entry Enter multiple shipments for an order on a single invoice, and write unlimited comments. Invoice entry supports advance/progress billing deposits, credit memos and standard invoices. Invoice Entry no longer holds any credit card information. Users are only able to enter credit card information against an invoice at the time of the cash receipt.

Invoice Tracker View customer invoices and payments in either summarized or detailed format.

Invoice/Statement Forms Customize, preview, fax, and print individually or in batches.

Letters of Credit You use letters of credit in situations when you do not want the risk of offering credit to a customer. Instead, the customer sets up an agreement with a bank where the bank is held liable to pay for specific goods up to a certain value using some condition – usually a confirmed receipt such as a bill of lading. You are then assured your organization will be paid, as you then place the AP invoice amounts against credit available at the bank. The letter becomes its own independent line of credit between the customer and the bank. You enter and modify customer letters of credit through Letters of Credit Entry.

Manual Selection of Shipments and Invoices A Manual Selection button now displays on the Get Shipments, Get Invoices, and Get Recurring Invoices windows accessible from AR Invoice Entry. Use this button to select specific or multiple shipments, invoices, or recurring invoices for posting instead of selecting all available items in these windows.

National Accounts You can create relationships between customers using national accounts. Both hierarchical or parent/child relationships are supported. The Parent Customer tracker displays the consolidated view of the customer relationship data. A Site/Ship-To tracker is also available to help you evaluate this information. You can also perform credit checking on the hierarchy of customers within the national account relationship.

Payment Instruments Additional payment instruments are now available within the Epicor application. These instruments account for transaction methods used in different localities. Examples of countries which commonly use this functionality include France, Taiwan, Japan, Dubai, Saudi Arabia and Egypt. You can create Promissory Notes within the Accounts Receivable module. These legally binding documents promise to make a payment to your company at a future date. Your company receives payment on these

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documents on the Due Date defined within the promissory note. You handle the amount due on a promissory note by either creating the GL transactions at a later date or by creating an accounting note which moves the debt value from the AR invoice to the promissory note (payment instrument). You can also create a variation on this payment instrument called a Wishful Promissory Note. These payment instruments are generated by the supplier, and they typically are complete checks that just need to be approved and signed. Like the promissory note described above, you define when you want to track the debt value -- either at a later date or within an accounting note. Another available payment instrument is the Post Dated Check. Use this instrument to create a payment that will be made in the future. This amount is then paid on the future date specified on the payment. In some countries, these payments can also be deposited earlier than the future post date. Use these enhancements to track different types of instruments and their corresponding status, from initial generation or receipt through clearance/settlement. You can also generate General Ledger movements as the status changes within the application. Customer credit tracking is maintained through the life of the payment instrument, and it reflects the available credit based on the status and final settlement of the payment instrument. This enhancement also ensures that settlement-related taxes are correctly handled when payment is made through payment instruments. Default bank or stamp charges can be defined for each payment type, which in turn you can update individually as you need. These items can include tracking charges which are deducted from the issued payment itself. You can view these payment instruments on the AR Aging report and various financial trackers like the Customer Tracker and the AR Invoice Tracker.

Report Format Transmission You can submit various legal reports electronically, which are based on existing reports such as the EU Sales List, Intrastat, and Tax Reporting. You can then reformat generic reports to meet your local requirements.

Sales Analysis Access sales history in a variety of report formats.

Sales Commission Report Display outstanding and earned commission amounts.

Sales Commissions Pay sales commissions at time of invoicing or on receipt of payment. Establish up to five sales representatives per order line.

Sales Tax Register Lists invoice totals and tax amounts by customer for codes on file.

Settlement Currencies You can now record an invoice in one currency, but receive the same invoice in another currency. Through this functionality, an invoice can be in the base currency for your company, the receipt can be in another currency, and the payment can be in a third currency. Any gains or losses which occurred at time of settlement are recorded by the application.

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Feature Summary

Settlement Taxes The Epicor application can now handle the calculation of settlement taxes. These are taxes levied when your company receives the settlement amount. This functionality is part of the Payment Instrument feature. Once a payment instrument is settled (complete), this tax is calculated against the settlement amount.

Soft Formats for EFT The existing soft format for EFT can be customized for key markets. These formats match bank requirements and include remittance information.

Storno Accounting The application supports Storno Accounting, a business practice commonly used in Eastern European countries. This accounting practice requires that a booking be canceled for a transaction that is already processed by creating an automatic reversal of the debit and credit amounts - negative debit/credit values. The application can also, as required by Red Storno, create a negative or positive transaction that is booked to the same account as the original transaction.

Tax Regimes The application supports an advanced and flexible tax engine that can be sensitive tax rates, as well as self-assessment and withholding taxes.

Taxes on Detail Lines Enter taxable and nontaxable lines. Accounts Receivable allows an unlimited number of sales taxes per order line.

Terms and Conditions The application supports the most common business practices for terms and conditions used for Accounts Receivable. Use this system for all price and early settlement discounts. The functionality provides great flexibility for payment terms -- including the ability for multiple discounts.

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VAT on Settlement Report Use this report to view the outstanding taxable balances on items that are invoiced, but are not yet fully reported since they have not been paid.

Void Invoices and Cash Receipts You can now void invoices and cash receipts in Accounts Receivable as you need. Voiding an invoice creates a matching cancellation Credit Note.

Accounts Payable Overview Use the Accounts Payable (AP) module to enter supplier invoices for purchases that you make and then create checks for the invoices you want to pay. The application can generate payments for all invoices due, those for a particular supplier, or only for specific invoices. If a supplier calls you to discuss an invoice, you have complete information at your fingertips and that history can be kept indefinitely. You use the Accounts Payable functionality to update both purchase orders in Purchase Management, as well as actual job costs. Adjustments are created if the purchase price does not match the invoiced price. With Accounts Payable, you know how much you owe and when it is due.

AP Prepayments You can now enter prepayments against AP invoices. You create prepayments by entering the amount the supplier is prepaying, the name of the supplier, and any additional reference information you need. Typically prepayments are received through a contract agreement when sales orders are not available. These prepayment records can then display within various trackers and reports. They can also be used in AP debt analysis. The reference information can be used to help locate these prepayments. AR prepayments are not subject to tax.

Central Payment The Central AP Invoice Payment functionality is designed for companies who pay for subsidiary AP invoices at the corporate level. The corporate location than has greater control over the AP process throughout the company, as all AP invoices flow through the corporate database. • A global supplier is first defined as being Centrally Paid. • Defaults this central payment check box on to any AP Invoice or Debit created for such a supplier. • The local invoice is posted to the supplier account, but flagged immediately as being fully settled by an inter-company transfer. • Use of the corresponding inter-company AP account in place of the AP Control account. • A new single-line invoice is then created at Corporate, and all subsequent management of the debt including payment is performed from corporate.

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Feature Summary

Checks Print checks for select payments, or create manual checks.

Exchange Rate Users can now change the Exchange Rate value on the Header sheet. Changing this value adjusts the exchange rate used on the current payment. It does not, however, adjust the exchange rate used overall for the currency.

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Future Dated Payment Instruments Record and track your future dated payment instruments, including GL movements. You can also change their status as you need and track final settlement through the bank.

General Ledger Interface Automatically create and post general ledger entries from accounts payable transactions.

History Keep accounts payable transactions and supplier history files indefinitely.

Inspection The Purchase Order Tracker contains an Inspection sheet that displays the Inspection Plan and the Specification detail. Use the Detail sheet to select and display an Inspection Plan. • Inspection Plan - Click this button to search for existing records. • Inspection Plan Description... - Displays the description of the selected Inspection Plan. • Rev - Specifies the revision number associated with the selected Inspection Plan. • Specification ID - Click this button to search for existing records. • Specification Description - Displays the description of the selected Specification. • Rev - Specifies the revision number associated with the selected Specification Plan. The List sheet displays the information of the record you are viewing. • Ins Plan Num - Displays the Inspection Plan number. • Ins Plan Rev - Displays the revision number associated with the selected Inspection Plan. • Description - Displays the description of the selected Inspection Plan. • Spec ID - Displays the Specification identifier. • Spec Rev - Displays the revision number associated with the Specification. • Description - Displays the description of the selected Specification.

Job Cost Updates Update jobs created in Job Management directly by material and subcontract costs entered through Accounts Payable.

Legal Numbers Some countries require you use unique identifiers (or legal numbers) for transactions. These identifiers have controls to prevent gaps in sequence and provide an additional tracking method. You can now use the legal number functionality within the Accounts Payable module for payment, void payment, and bank fund transfer operations.

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Feature Summary

Letters of Credit Letters of Credit are a standard way to provide credit in some countries, and these items are also used in international trade to cover credit risks. You agree with a bank that the bank will be held liable to pay for specific goods up to a certain value using some condition - usually a confirmed receipt such as a bill of lading. The supplier is then assured they will be paid, as the supplier places the AP invoice amounts against the bank. The letter becomes its own independent line of credit between your organization and the bank. You enter and modify letters of credit through Letters of Credit Entry.

Payment Entry The domestic bank value or exchange rate applied to a payment can be entered as part of the payment process.

Purchasing Variance View variances between planned and actual purchase price to allow cost adjustments and analysis.

Recurring Entries Create standard accounts payable invoices.

Soft Formats for EFT The existing soft format for EFT can be customized for key markets. These formats match bank requirements and include remittance information.

Subcontractor Invoices AP invoices for subcontractors can now be entered within AP Invoice Entry. A subcontractor invoice is not a new invoice type. Rather, it is a regular AP invoice analyzed against project roles and is used to add extra costs to project jobs for subcontractor materials or services such as consulting, documentation, or anything else project related for which a subcontractor may be hired. Adding subcontractor data to an AP invoice line enables you to invoice the subcontractor and add costs to the project job in a single transaction. In addition to the amount values, you can record time costs against the invoice. To accurately record subcontract data on an AP invoice line, you must specify a role code as well as the amount of hours and costs incurred on the Subcontractor Invoice Data window. This window displays when you click the Subcontractor Data button on an AP invoice line.

Supplier Tracker Show online inquiries for open invoices, outstanding balances and payment detail.

Terms and Conditions The application supports the most common business practices for terms and conditions used for Accounts Payable. Use this system for all price and early settlement discounts. The functionality provides great flexibility for payment terms -- including the ability for multiple discounts.

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Three-Way Match Match invoice, receipt and purchase order online.

Use Tax You can generate use tax amounts within AP Invoice Entry. This additional tax is automatically generated whenever sales taxes are calculated through the Avalara® third-party application. A Use Tax is a type of excise taxation that exists in the United States. It is assessed when purchase of a product is made by a resident of the state issuing the tax. In most cases, this occurs when a product is purchased by a company from a supplier located in a different state -- and that state charges Use Tax. When a business purchases goods or services from a supplier who is not required to charge and collect sales tax in the buyer's state, the buyer must accrue and pay use tax to their state. This tax is strictly to account for usage, storage or consumption of the goods in that state (not for resale), regardless of where the purchase took place. In most cases, the buyer of goods is required to accrue the liability of the amount of consumer use tax assessed and in turn report and remit the tax to the state and/or local taxing jurisdictions. Epicor Tax Connect UT (Use Tax) is companion functionality to Epicor Tax Connect ST (Sales Tax); functionality released with the Epicor 9 application. Both features provide tax calculations and reporting on-demand through current Internet updates. This functionality is maintained by Avalara®, the leading provider of Web-based sales tax automation solutions for businesses of all sizes. This functionality automatically populates the required use tax values assessed for an AP invoice. You can configure which parts and suppliers will launch use tax processing. The functionality then sends this information to the Avalara service, which in turn sends the appropriate tax values to the Accounts Payable feature set.

VAT on Settlement Report Use this report to view the outstanding taxable balances on items that are invoiced, but are not yet fully reported since they have not been paid.

Voided Numbers You can track or reuse voided or unused numbers or transactions that are not committed to a database. You are then accountable for all numbers and have no sequence gaps.

Advanced Allocations Overview Your Epicor application contains enhanced functionality for distributing allocations to specific target GL accounts. Use this functionality to set up, distribute, review, and (in some situations) reverse the allocations you generate. Many organizations need a sophisticated method to allocate cost and revenue across multiple projects, departments, and locations. Use the Advanced Allocation functionality to create, execute, retain, and reuse allocations for your entire organization. This functionality allocates costs and revenue based on either static or dynamic calculations. It is designed to work together with the Project Billing functionality; this functionality is also released with Epicor 9.05. Available functionality: • Allocate an amount from a single account to one or multiple accounts. • Group accounts together for pooling and allocation. • Create allocations based on statistical data like square feet, headcount, rooms, and so on.

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Feature Summary

• Base allocations on Business Activity Query (BAQ) data. BAQs are dynamic query tools you can use to pull the data you need out of the database. This dynamic data can help you pull in items like monthly revenue, help desk service calls, and so on. • Structure tiered allocations which run sequentially following a sequence you define. • Create and post allocation journals. • Use the output of the calculations elsewhere within the application. • Reverse allocations when you need.

Allocation Codes To set up GL allocations, you first must define the allocation codes you need to use. Each allocation code contains the following elements: • GL Book -- Select the book inside which the allocations will occur. • Allocation Type -- Each allocation code can either be balance-based or transactional. • Source Accounts -- You define selection criteria which pulls in the specific accounts you need. You define selection criteria through account categories, journal codes, account masks, and ranges of account segment values. • Offset Account -- An account which records offset amounts you may need as part of the allocation. • Target Accounts -- These accounts will receive the allocation amounts. The value received depends on the Ratio percentage assigned to each target account. • Ratios -- Ratios can be defined as either fixed values or as formulas. You can define the formulas you need. The fixed values can come from the balances of specific GL accounts, a summarized value across several GL accounts, and the data results from a BAQ (Business Activity Query).

Allocation History and Reversal You review the GL allocations through the Allocation History Tracker. The Epicor application keeps a detailed history of each allocation process, and you can review the allocation results through this tracker program. These allocation processes are grouped by batches and tiers. If you need, you can also reverse an allocation through the Allocation History Tracker.

Allocation Processing You process allocation codes through batches; each batch distributes the allocations as needed. Within each batch, the allocation codes are further organized into different levels, or tiers. When the Epicor application processes an allocation batch, each tier processes -- one after the other. All the tiers processed after the first tier access the results of the allocations made within the previous tier. When the application processes an allocation batch, tiers are processed one after another -- starting with Tier 1. For each allocation code within Tier 1, the application selects source accounts and calculates source amounts. It then calculates ratios, generating the partial amounts and creating the GL transactions required to distribute the amounts across the target accounts. When the application finishes processing Tier 1, it then repeats these steps for Tier 2. When Tier 2 is complete, it moves on to Tier 3 and so on.

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Asset Management Overview The Asset Management module (previously called Fixed Assets) is designed to handle complex calculations of asset depreciation and asset valuation. You can use either the depreciation methods included with the module, or create custom depreciation methods to reflect the standards required in your locality. In business and accounting, assets are everything of value owned by a person or company. This module handles the needs of companies involved in the buying, selling, depreciation, and management of fixed assets. The functionality matches the global requirements for managing and accounting for assets. When your organization leverages this module, balance sheets display the monetary value of the assets owned by the company. Use the Asset Management module to set up assets using various depreciation methods and conventions. You can record asset additions, impairments, and disposals, and calculate and post depreciations.

Asset Activities The Asset Management module now provides the Addition, Depreciation, Disposal, and Impairment activities.

Asset Register Asset Registers give you the ability to have parallel asset valuations. By using asset registers, you can assign different attributes to an asset such as depreciation methods, service dates, and estimated life. You use this functionality for both analysis and reporting. Asset registers can also be linked to one or multiple GL books.

Conventions Depreciation conventions determine how the application handles the first year of an asset's depreciation. Several conventions are now available, including Mid-Month, Half-Year, Quarter, and Full-Month.

Depreciation Methods Several default deprecation calculation methods are now available, including Rate Straight Line, Life Straight Line, Sum of Years Digits, Declining Balance, Declining Balance to Straight Line, Fixed Amount Per Month, and Fixed Amount Per Year. You can also create custom depreciation methods to reflect the depreciation schedule required in your locality.

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Feature Summary

Module Integration The enhanced Asset Management module integrates with the Accounts Payable, Inventory, Project Management, and Maintenance Management modules to streamline the broader processes needed for acquiring, maintaining, and disposing of company assets.

Multi-Currency Support Asset Management provides full multi-currency support. It contains the ability to track the original cost, depreciation, and other activities in both transactional and reporting currencies.

Physical Asset Tag Each asset is saved using a physical asset identifier tag. You use this tag to track the asset throughout your company.

Cash Management Overview Improve cash management through the automatic handling and reporting of discounts available, payment due dates and payment selection methods.

Bank Reconciliation Reconcile your bank statement with entries generated in Accounts Payable and Payroll.

Petty Cash Use this set of cash management features to enter and track petty cash transactions. This functionality set enables you to create petty cash document forms; these forms are in compliance with the requirements needed by various government organizations. You can also create cash issues and receipts against AR and AP invoices. You leverage the Petty Cash functionality to create daily summary reports and print cash documents. You can maintain petty cash transactions in both local and international currencies as well as handle unauthorized petty cash documents. You can also use this functionality to automatically post transactions to the General Ledger and update sales (AR) and purchase (AP) invoices with payment information. The Petty Cash functionality requires you purchase an additional license from Epicor. These programs are then available within the Cash Management module on the Main Menu.

Currency Management Overview Use the Currency Management module to automate the process of conducting transactions internationally through multiple currencies. You can use this module to create multiple currency records. The module automatically pairs each currency with the other currencies to create source and target currency relationships. Through rate types, you define the conversion rules for each currency pair. You can then enter and update exchange rates as often as you need. The Epicor application automatically applies these exchange rates against the international transactions generated through the current company. If required, rates can be overidden and locked for specific transactions.

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Accounts Payable Print checks in the currency defined for a supplier. The checks use amounts automatically converted from the base currency.

Bank Accounts Specify the currency used by the bank for each of your accounts.

Cash Receipts Automatically convert cash received in the specific currency for a customer back to the base currency upon receipt.

Currency Hierarchy Streamline data entry by specifying a default currency for each country, which then defaults to all customers and suppliers linked to each specific country.

Customer Orders Automatically default a sales order to the currency defined on each customer. If you need, you can change the currency used on the sales order at any time.

Customer Price Lists Assign a default currency to each price list when price lists are defined for various customers.

Exchange Rates Update exchange rates as frequently as daily to support last minute exchange rate changes.

Gain/Loss Calculations Create and post gain or loss calculations automatically to the General Ledger.

Invoicing Automatically default invoices to the currency selected on the customer record. You can change the currency on the AR invoice at any time.

Multi Currency The Global Multi Currency engine supports an unlimited number of currencies. Different currencies can be used for all records and books. Default currencies can be applied at the account, user, customer, and supplier levels. A currency can also be changed at the transaction level. You can create rate types which hold the conversion rules used for all currencies defined for the company. You can then update the exchange rates for each currency as often as you need while still using the original conversion rules defined within the rate type. If you need, you can create multiple rate types, and select a different rate type for a different transaction area, such as sales, purchases, and fixed assets.

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Feature Summary

Each company can have up to three reporting currencies. A reporting currency is one you use to record, or report, financial transactions. You can have an unlimited number of transactional currencies, which gives you the ability to conduct business all over the world.

Purchase Orders Automatically default invoices to the currency selected on the supplier record. You can change the currency on the AP invoice at any time.

Quotations Send quotations calculated in the default currency defined for your prospect or customer.

Reporting Convert reports to base currency so there is no need for recalculations when determining profitability or cash requirements.

Revaluation Options Revalue balances and transactions in General Ledger, Accounts Payable, and Accounts Recievable. You can manually journal the currency gains and losses or automatically post a summary currency revaluation gain and loss reversing journal based on the revaluation calculations. You can run the report only for analysis purposes. You can separate different financial elements, such as order processing and purchasing, and decide which to revalue using an updated exchange rate and which to report using the original exchange rate. Revaluation routines and reports then run separately on different portions of the database. Accounts that represent actual values for revaluation are defined accordingly.

Service Contracts Designate the appropriate currency for each service contract.

Supplier Price Breaks Support the currency selected for a specific supplier using price break tables.

Three Decimal Multi-Currency Support As required by some currencies, the Epicor application can record transactions using up to three decimal places. You can configure a currency record to handle from zero to three decimal places. You can also further configure this decimal information for display within Crystal reports.

Deferred Revenue Accounting Overview Deferred revenue is a revenue recognition procedure; through this procedure revenues are recognized only when the earnings process is complete. If funds are received and no goods or services have been provided, the process is not complete and revenue cannot be recognized. In this case, a deferred revenue liability is recorded. Specifically, the deferred revenue account is credited and cash, or other assets, are debited.

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Through the Deferred Revenue Accounting module, you can activate deferred revenue billing for customers, product groups, service contracts, and specific Accounts Receivable invoice lines. You can define a fiscal calendar to structure amortization dates. Select the fiscal calendar on the revenue amortization code to generate appropriate amortization periods and dates. After you post a deferred revenue invoice, recognize revenue based on the defined amortization code and schedule. If necessary, place amortization periods on hold or update posted invoice details. Use the module's reports to review amortization and revenue recognition details. Programs within the Deferred Revenue Accounting module include: • Revenue Amortization Maintenance • Hold/Unhold Amortization Periods • Revenue Recognition • DRA Forecast Report • DRA Reconciliation Report

Revenue Amortization Use Revenue Amortization Maintenance to define the duration of amortization, frequency of amortization periods, and recognition amount for each period. Various amortization calculation methods are available. Use Fiscal Calendar Maintenance to create a calendar that structures amortization recognition dates. Example If you want to recognize revenue on a weekly basis, you can set up a fiscal calendar with weeks as periods. Revenue will then be recognized at the end of every week.

Revenue Recognition Use Revenue Recognition to record the revenue for selected amortization periods. From this program's Actions menu, select Get Amortizations to populate the Amortizations grid with available invoices. You can highlight invoices for which you want to post amortization amounts. When the process is submitted, the appropriate GL journals are created and revenue moves from the deferred revenue account to the corresponding sales account.

Hold/Unhold Amortization Periods Use the Hold / Unhold Amortization Periods program to place a number of amortization periods on hold. Revenue is not recognized for periods that are on hold.

General Ledger Overview General Ledger (GL) processes and posts entries created by Job Management, AR, AP and Payroll, as well as manual entries made directly in the general ledger. A chart of accounts is easily established to control how you want the application to report on your business. You can even export your general ledger data to a spreadsheet to handle any special requirements.

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Feature Summary

Account Tracker Show the current activity and balances for the period you specify. Locate an account through word search capabilities. Summarize view with options to drill down to account detail and supporting journal entries.

Adjustments With proper security, make prior year adjustments, and all balances forward are adjusted.

Advanced Financial Reporting The Epicor Advanced Financial Reporting (AFR) application builds upon the existing Financial Report Designer located within the General Ledger module. This new program contains enhanced functionality that integrates your financial reporting with the capabilities of Epicor 9.05 and other Epicor applications. Available functionality: • Support for multi-company consolidation (soft consolidations). • Reporting across multiple GL books. ®

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• Ability to deliver reports as Microsoft and Office Excel spreadsheets. XBRL reporting can then be accommodated through third-party products or services using the AFR-generated Excel spreadsheets. Future releases of the AFR are planned to deliver full and direct XBRL output. • Other reporting options like desktop, Web, printer, XML, xlsx, docx, pptx, PDF, or file. • The ability to send reports as email attachments in secure .pdf and .jpg formats. You can also send reports as a direct URL link users can access. ®

• Microsoft Office integration at the report level. The report preserves its format (numbers, currency, date fields, underlines) as required. • Ability to save report selections and templates -- then attach these items to menus. • Provides run-time parameters selected by the application when the report is run -- including user, date, company, and cost center. ®

AFR makes use of Microsoft SQL Server Reporting Services (SSRS). All report designs can be managed using ® SSRS Report Designer and reports can be published to the Web or Microsoft SharePoint . Additional components include the ability to import/export report definitions and the ability to schedule and distribute reports. AFR requires a license for Microsoft SQL Server 2008 and, for customers using a Progress database, a license for Epicor Replication Server. Epicor AFR is planned as a multi-release deliverable designed as an alternative to ® Microsoft FRx and Microsoft Office PerformancePoint Management Reporter, which in the interim will remain available to customers currently using these solutions. Additionally, a conversion tool is planned for a future release; this conversion tool will take existing FRx and Management Reporter report structures and automatically convert them to AFR structures. Note New AFR features are documented in the separate Epicor Advanced Financial Reporting Feature Summary. This document is available to view and download from EPICWeb.

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Allocations Automate allocation of funds across multiple accounts without manual entry.

Annual Total Journal Report Use this report to review a summary of total debits and credits from each General Ledger journal.

Auto-Export GL Data The application has an open database design so that you can easily export of general ledger data to third-party software packages for additional graphing and reporting analysis.

Balance Control The application provides multiple balance control methods. Available methods: • Include in Detail Balance - Select this method to create daily balances and detail transaction records. • Include in Summary Balance - Select this method to indicate that balance records are kept on account segments; they display a summary level of information. • Opening Balance on P/L - Select this method to indicate opening balances need to be kept on accounts. Additionally, specific accounts can be configured to maintain daily balances. You can display balances through chart, summary, or detail views. Balances are automatically reset at year-end, but you can also share balances between periods on a Profit and Loss account. You can then maintain a cumulative balance within this account.

Budgets Enter figures for any account and year. Globally update budgets by percentage. Enhanced capabilities for budgets are allowed with the integration to other third party financial application.

COA Generation Use a Chart of Accounts' controlled segments and the segment values to create general ledger accounts. To save time, you can use this command rather than creating accounts manually. The modality of the generation determines how values are generated. • In a simple account generation, you generate accounts based on defined segment values. You can select specific segment values or value ranges for use in the generation. • In a generation with copying, you copy specific combinations of segment values.

Consolidation Transfer subsidiary account balances to a consolidated COA for use in financial reports. Consolidations are run at the detail transaction level from books or companies who have a defined relationship. You can also map multiple details to one parent account. Transfers require the configuration, generation, validation, adjustment, and posting of consolidation journals. Typically, the journals transfer balances from a source book owned by a subsidiary to a consolidated book owned by its parent.

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Feature Summary

This functionality is enhanced by using a intermediate consolidation book to analyze and report the data before the consolidation is committed to the parent book. If the data changes, you can also reverse the consolidated information through a full reversing journal. A source currency is also converted to a target currency before the transactions are consolidated within the intermediate book. The converted data is then sent to the parent.

Correspondence Accounting You can specify the credited and debited account for each line in a journal entry with correspondence accounting. This functionality is for countries that require each individual line of a journal to have matching debit and credit entries. You can specify corresponding pairs of accounts for each value entry within the posting engine.

Enhanced Chart of Accounts The application now supports a more complex chart of accounts. Some segments can be generated dynamically, and balance options are also available at the segment level. COA segments can contain as many as 20 segments, each of which contains as many as 50 characters. An account code can contain up to 200 characters - including delimiters. Controlled segments require you to define values and combinations of accounts. Dynamic segments can be either defined or generated automatically. This type of segment can be used to define the sub-ledger or to allow the use of a reference type. Each book can have its own chart of accounts, so you can apply a chart appropriate for the financial activities recorded within each specific book.

Financial Report Writer The application provides an enhanced, integrated financial report writer that can report on transactions across multiple books. This reporting tool can also extract, manage, and calculate against the data set. You can format the reports based on requirements you define. This functionality also can export the reports to Microsoft® Excel®.

Flexible Posting Times Post entries to any period in the current year, next year or any year, even while a period is still open.

General Ledger Report Writer This user-customizable tool creates income statements, balance sheets or any other financial report containing data from specified accounts. Customized formatting includes font, size, layout, and comparatives. Enhanced report writing capabilities are allowed with the integration to Microsoft® Management Reporter®.

GL Controls Instead of using system-imposed accounting rules to define which parameters drive the specific accounts to use, you can modify the installed configuration to record transactions within different segments more applicable to your company. GL controls define the accounts and journal codes available to application posting processes. All posting accounts used in the application are set in this program.

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You can associate one or more GL controls with a business entity in the application. The association allows the use of control values when the record applies to a posted transaction. Controls provide centralized control over accounts in journals. During posting, posting rules use control values to create journal details. The rules access account values through references to their account contexts. Often, control accounts lack values for one or more segments. Rules use data in posted transactions to define the segment values.

GL Distribution Report - Book Selection The GL Distribution Report contains a Book filter field. You can limit this report to only display general ledger values for a specific book.

GL Transaction Detail Tracker Use the GL Transaction Detail tracker to review any general ledger transaction placed against a specific record. Launch this tracker from any identifier field for a record which contains general ledger details; the tracker displays as an option on the context menus for these fields.

Global Rounding Engine You can configure the Global Rounding engine to create rounding rules at the country, company, or customer level. The rounding engine can also be configured to round AR invoice totals. These rules include the rounding decimal place, calculation, and differences between raw and rounded amounts. You can then select these rules in various programs throughout the application.

Global Tax Engine The Global Tax engine incorporates your required tax parameters and rounding facilities and provides a single location for subsequent maintenance. You can call the tax engine from various modules and configure it to include or exclude taxes on various transaction documents. The functionality handles recoverable, non-recoverable, and withholding taxes.

Invoice Logging and GL Accounting Use this functionality to record invoices on receipt. Optionally, you can capture the tax values in order to account for them and also update the tax tables. These activities can be run before invoice approval and invoice matching.

Journal Detail Tracker Use the Journal Detail Tracker to display an entire journal entry to see all of the affected accounts and amounts for a specific journal. Launch this tracker from any program which contains a general ledger journal detail record; examples of programs that have the tracker include the GL Journal Detail Tracker, the Chart Tracker, and the Journal Tracker. The Journal Detail Tracker displays as an option both on the Actions menu and the context menus within these programs.

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Legal Numbering Control legal numbering formats, masks, and numbered sequences assigned to specific modules, document types, and transactions . Stamp and track every transaction back to its source. You can assign a legal number at the end of a particular tax reporting period so that all transactions are reported with a new centralized number in sequential order and stored for audit purposes.

Multiple Books Companies can use multiple books to display the same financial information in multiple contexts. Multiple books allow companies to reflect items differently for analysis and reporting. Each book can have its own chart, fiscal calendar, and currency. it can also have its own validation rules. Two types of books are available : • Standard - A traditional financial book that can be used independently from another book. • Consolidated - A book used to store consolidation results before sending to its parent book. Use a consolidated book to contain data from a subsidiary company. This facilitates local reporting.

Multiple Company Multiple company general ledgers give the option for using the same interactive system within the company or enterprise.

Multiple Fiscal Calendars and Adjustments You can have multiple fiscal calendars. The requirements of each book determines the type of calendar to use. Calendars can start on any date, have any number of periods, and span any length of time. Each calendar can have as many closing periods as you need. You can then adjust transactions after the books have been closed for a fiscal year without having to apply a specific calendar date. Use this feature to make post year end adjustments for management, audit, or tax journal purposes. These adjustments do not have to be processed in your final accounting period, but can be included in consolidations and retained earnings as needed. For balance purposes, this period is represented by the last day of the fiscal year, but are held in one or more separate closing periods (for example, Period 13). These post year end transactions typically occur as a result of year-end audits. Many countries require that these transactions be recorded in a non-operational period.

Multiple Validation Rules Define error handling for journals posted to a GL book and created by posting rules. Books and rules can ignore, block, and log posting errors. The following validations are available: • Error - The transaction in error is saved in the Review journal. • Warning - The user is notified that the transaction may be in error, but the application records it as correct. • Ignore - The transaction is recorded as correct. • Auto-Correct - The application automatically makes an adjustment to the transaction.

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Multi-Company Journal Processing • Enabling a user with the appropriate authority to flag a journal as inter-company. • An inter-company journal can then reference accounts in other companies which have been flagged as globally available for posting to. • Corresponding inter-company control accounts are updated upon posting in the source company. • A General Journal is then created in the target company, posting to the accounts selecting, with a corresponding off-set to the inter-company account.

Posting Engine Use the Posting Engine to post into multiple books and provide greater flexibility and control over the process of creating financial transactions. The posting engine is a flexible rules based mechanism that defines what accounts to hit with what amounts and in what books. The posting engine unifies the posting process for all business transactions and provides automatic handling of currency conversions and rounding differences. It also has the ability to use predefined posting or out of the box rules. You can also create custom rules for use with a specific business requirement.

Statements Print comparisons between current actuals and budgets or previous actuals.

Currency Transactions GL Import You can now import currency transactions using multiple currencies. When you import data using the General Ledger Import program, you can specify both the currency code and the specific amount within currency accounts.

Reference Rules There is a new type of posting rule named Reference Rule in GL Transaction Type Maintenance. The Reference Rule supports the correspondence accounting in the form of generating strictly bi-line general ledger (GL) transactions. This rule works similarly to the way pre-posting rules currently works and is used only to populate a GL control that would be linked to a post entity for future use without populating any amounts or debit/credit accounts. Correspondingly, this rule type does not create any GL details. However, unlike pre-posting rules, this new rule type is still run during the normal posting process and has a property that indicates the specific posting entity the outgoing GL control is attached to. Note For more information, refer to the GL Transaction Type Maintenance topic in the Application Help.

Menu Path Navigate to this program from the Main Menu: • Financial Management > General Ledger > Setup > GL Transaction Type

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Important This program is not available in the ®Epicor Web Access™ interface. You can launch this program from an Epicor Smart Client (Windows ) interface.

Multi-Site Overview Use the Multi-Site Management module to synchronize distribution of goods across multiple sites. This single set of tools provides visibility and consolidation of resources in multiple facilities. It also supports running business functions centralized with separate production functions, or running them separately with the ability to consolidate financials at month-end or quarter-end. Multi-Site Management also provides support for centralized accounting and purchasing. At the same time, however, it also ensures the separation of these production facilities. Important The Multi-Site Management module is only available for organizations who purchase the Enterprise edition of the Epicor application.

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Alternate Bill of Materials per Plant Define alternate BOMs per part, per plant. When the same part is produced at multiple facilities, each plant can generate a BOM inclusive of their processes and configuration.

Alternate Routings per Plant Define alternate routings per part, per plant. When the same part is produced at multiple facilities, each plant can execute a routing inclusive of their processes and configuration. You retain visibility and control, as plant-specific routings are maintained as sub-revisions of the base revision.

Cost by Plant Hold average, actual, and last costs per part, per plant, ensuring the same costs apply to all plants.

Financial Consolidation Set up multi-company consolidation between any companies within the Epicor database. Financial rollups can even be done with companies outside Epicor.

Forecasts Automatically send raw material forecasts to the supply companies. Later, these forecasts can be firmed up by creating inter-company purchase orders.

Global Customers, Parts and Suppliers Define global customers, parts and suppliers. Global customers, suppliers, and parts can now have records transferred and maintained between companies. Based on a set of user-defined rules and mappings, automatically ensure that new and changed records are sent to all companies within your enterprise.

Global Supplier Price Agreements Send agreements to all companies by setting up global price agreements for key raw materials to ensure materials are purchased from the correct supplier at the appropriate global price.

Information Sharing A robust messaging engine ensures the transfer of information whether your companies are on a single database, multiple databases, or multiple servers.

Inter-Company Eliminations Map accounts between companies for smooth inter-company eliminations. With frequent mergers and acquisitions, the general ledger account structure between parent and child companies may not be the same.

Inter-Company Trading Streamline inter-company transactions with Multi-Site Management. Multi-Site enables your companies to trade with each other via automatic sales and purchase orders; share forecasts; buy from global supplier price agreements; and identify enterprise-wide credit limits for customers. Inter-company purchase order and sales order links have been established. Sales orders can be automatically generated from purchase orders made by companies within your enterprise.

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Feature Summary

Additionally, all changes from the purchasing company are immediately visible to the selling company, and any changes made by the selling company are automatically sent to the supplying company.

Microsoft Project Integration Epicor supports a bi-directional integration with Microsoft® Project®. Update Epicor schedules, phases and project tasks from Microsoft Project. Create phases or tasks in Microsoft Project using Epicor phases and tasks. And calculate percent complete. You can also update project and job links, job and phase links, and phase and task links based on information from the Microsoft Project file.

Multi-Company Provide for multiple companies to be managed in a single database, multiple databases, or a combination of both. You dictate whether to hold all companies in a single database or each company in individual databases, where each company can have its own chart(s), base currency, and calendars. Note, however, that companies contain chart, currency, and calendar information, and so multiple databases are not required to record this data.

Multi-Company Purchasing Users can make purchases for multiple companies. Key features: • Enables a user with the appropriate authority to enter a Miscellaneous AP invoice in which the expense accounts are in other companies. • During posting, the corresponding inter-company control accounts are updated by the Purchase Journal in the source company. • A General Journal is created in the target company, posted to the expense account identified in AP Invoice Entry, matched by a corresponding inter-company account.

Multi-Company Security Authorize each user to view only information about specific companies to which they have access.

Multi-Site Consolidation - Sonic Installation The Sonic MQ Adapter application is now required to pass data between multiple companies and databases. Because of this, you must install the Sonic application before you run Consolidation processing. For more information, review the Epicor 9 Installation Guide; the Install SonicMQ Appendix describes the Sonic installation process. You can also review the Multi-Site Technical Reference Guide for this information. This guide is located within the application help under the Multi-Site Management>Working With>Multi-Site Technical Reference Guide topic.

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Multiple Currencies Consolidate financials in any currency. Each company in the hierarchy has its own currency, and the top-level corporation may have a different currency not shared with any other company.

Multiple Project Contacts Identify groups to automatically receive e-mail alerts when important project transactions occur (for example, when a particular project milestone is completed) in addition to identifying critical project personnel.

Plant Scheduling Functions View jobs for one plant or all plants, depending on security. This provides control and flexibility to each production facility, which often has its own production planner and scheduler.

Production Plants Gain visibility to separate each plant's resource groups, inventory levels and jobs.

Project Analysis With over 150 predefined project cost analytics, plus user-defined analysis codes, consolidate and extract any project cost metric - including complete rollups of all cost transactions related to the project (for example, job materials, job operations, quote estimates, and sales order information). Begin cost analysis with the quote. Quoting allows project analysis of potential projects in the design stage, before the project even begins. The Project tracker displays real-time costs for all associated transactions, at any stage in the project. Combined with VBI, you have a powerful engine for cost analysis as it offers user-defined costing buckets available per project, customer, and product group, as well as for each part, all materials and labor.

Project Budgets Dynamically calculate quoted costs and current estimated costs based on the work breakdown structure. Alternatively, the project manager can enter a budget manually.

Project Generation Define all project components as part of a logical, cohesive plan. A project can be generated at any time, both before and after the contract has been signed with the customer.

Project Invoicing Generate progress and milestone billing, so you can invoice your customer and optionally defer the revenue and cost of sale, recognizing them at various stages in the project. Invoices can be generated based on a fixed date, fixed amount, user-defined stage of project completion, or user-defined cost-to-date.

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Project Management Epicor Project Management integrates cost-effective management, tracking, revision, review, and analysis to simplify and streamline all aspects of project administration. Projects can be generated, modified, reviewed and analyzed - at any time. And project functionality is entirely embedded within Epicor, eliminating the need for additional project management software.

Project Schedule Calculate project start and due dates by project, by jobs within a project or by job assembly, all the way down to individual job operations. A task bar on the scheduling window displays the job operation's current percent complete. Labor reported against the job operation incrementally increases the percent complete total and decreases the remaining total hours. Projects can be scheduled using either the Epicor Scheduling system or Microsoft Project.

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Responsiveness and Visibility Modify a project at any time, offering ultimate flexibility to the project manager. User-defined workflows and check off/approval requirements are standard. Throughout its lifetime, all aspects of the project are entirely transparent.

Revenue Analysis Easily perform revenue analysis for progress/milestone billing. VBI streamlines the process with user-defined buckets for revenue analysis (for example, quoted revenue, current revenue, quoted margin, and current margin). VBI provides a thorough cash flow analysis in a straightforward view that is entirely user-defined.

Shared Warehouses Share one or more warehouses per plant to reflect the way each company conducts its business.

Single Company or Global Credit Checking Define each company with its own credit limit against a customer, or you can deploy a global credit limit consumed by all of a customer's sales across all your companies.

Sourcing by Plant Define a unique source per part or plant - whether its default sourcing is purchased, produced or transferred. What is produced in one location may be purchased - or transferred in - from another.

Unique Accounts Establish individual accounts, including inter-company elimination accounts, for each plant and company.

Unlimited Parent-Child Hierarchy Define the parent-child relationships between companies in an unlimited hierarchy. Each organization can have a parent company, which may also have a child company which is the parent to another company, and so on.

Virtual Multi-Company Views Build virtual views of the entire multi-company organization. For example, build a workbench that allows a user to see all orders for a customer across all companies even though those companies may exist on separate servers and databases. The user can then open sales orders in separate companies all from the same Sales Workbench.

Virtual Plant Support Divide single sites with multiple production lines into multiple sites for virtual plants.

Payroll Overview Use the Payroll functionality to handle the processing of all employee paychecks and provide necessary company and governmental reporting. Leverage the comprehensive employee information and memo fields to track employee personnel information -- like performance reviews and outside training.

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Because payroll is tightly integrated with Job Management and Data Collection, you normally only have to review your payroll entries, make adjustments, print your checks, and then post the resulting records. If you use the payroll module, you no longer need to have your payroll done through an outside service, as you can now easily run payroll internally.

Automatic General Ledger Entries General ledger entries are automatically created through the payroll process.

Auto-Pay Pay all salaried and/or hourly employees with a few keystrokes.

Check History Keep check history indefinitely to help audit unemployment or other claims.

Checks Preview, print on standard check forms, or reprint in the event of a forms jam.

Departments/Shifts Establish home department and shift IDs for each employee.

Direct Deposit Set up employees for direct deposit. Checks are then non-negotiable, and a direct deposit file is automatically created every time a payroll run is generated.

Employees Set up employees as hourly or salaried. Pay employees weekly, biweekly, semimonthly, or monthly.

Magnetic Media Reporting Year-end reporting optionally creates an electronic W-2 file suitable for federal filing.

Pay Types Maintain regular, overtime, double time, holiday, vacation and sick, plus unlimited user-defined pay types.

Payroll Check Entry You can now summarize payroll checks by batch during the posting process.

Payroll Check Form - Pay Rate Field The Pay Rate field now displays on the check form. This field contains the rate value multiplied against the number of labor hours worked to determine the total amount on the payroll check. This field was added for compliance with certain taxing localities (for example, Wisconsin state tax).

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Payroll Taxes Exclude certain deductions, including 401(k) and cafeteria plans.

Personnel Information Track detailed personnel information in the extensive employee memo file.

Tax Deductions Set up federal, FICA, state, local, and other tax deductions.

Transfer Labor Hours Transfer labor hours from Job Management or MES.

Voluntary Deduction Define any number of voluntary deductions.

W-2 Forms Print at year-end and store indefinitely.

Rebates, Promotions, and Royalties Overview Use the Rebates, Promotions, and Royalties module to enter, update, and review any rebate program your company runs with your customers. Through this module, you accumulate rebates and pay a designated sold to customer, bill to customer, or another designated customer. These rebate amounts are based on part and product group sales during a specified date range. Use this module to define the active rebate programs for your company. You can then generate the rebate transactions. Lastly, run this functionality to pay the rebate amounts to your customers through either an invoice check or a credit memo. Important This module currently only handles rebate programs. Promotion and royalty functionality is planned for release in a future version.

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Generate Rebate Transaction Process Use the Generate Rebate Transaction Process to generate all the rebate transactions that occur within a defined date range.

Get Rebates Use the Get Rebates command to turn the rebate transactions into AP invoices or credit memos. This Actions menu command is found both in AR Invoice Entry and AP Invoice Entry.

Rebate Contract Entry Use the Rebate Contract Entry to enter rebate information for a single customer or a group of customers. You define the product groups or specific parts that are included during the rebate offer as well as the rebate breaks that the customer or customer group receives.

Rebate Trackers Use the Rebate Contract Tracker and Rebate Contract Status to follow the progress of the rebate programs.

Rebate Transaction Adjustment Use Rebate Transaction Adjustment to review all rebate transactions.

System and Tools Finding the right information quickly is the key element to the success of using any software package. That's why Epicor offers several tools that allow you to tailor your system to meet your specific needs. It's an amazing characteristic of Epicor that will help you find any information you need, when you need it. There are several enhancements that impact the system as a whole, and not just a single module or program. In addition, there are many changes in our third party applications. The Executive Dashboard is a single application that encompasses multiple capabilities such as inquiries, ad-hoc reports, workbenches, graphical analysis, alerts, and business monitoring. It is a robust, one-stop interface that replaces traditional menu systems with a personalized role or context based views that link into core transactions of the system. The Executive Dashboard also puts the visual indicators and functions that you use the most right at your fingertips. The Executive Dashboard enables you to develop your own workbenches using a series of online views of information - such as a Tracker. From a Tracker, "open with" technology lets you drill into any part of the system:

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whether to enter a new order, modify an existing job, or update a customer record. The power of the Dashboard is in how it enables you to specify your work preferences, then tailor Epicor to match your needs.

Administration Console Epicor Administration Console is Microsoft Management Console (MMC) application used to manage Epicor application servers. Epicor Administration Console can be installed on one or more computers and enables you to manage: • Licensing • Companies • Sessions • Users The Epicor Administration Console also hosts the consoles for Replication Server and Enterprise Search Manager.

Import Active Directory Users You can import Windows users from your Active Directory domain to create Epicor users. You can set defaults both by settings used in a template user record and by entering data during the import wizard. Prerequisites: • Your company network must use Windows Active Directory. • Set up template users. A template user is a standard user record whose user account settings are configured to match what you want when importing a particular group of Windows users. For example, you might have a user record set up for accounting users and another for executive users and so on. Open the Epicor client to add template users (System Management > Company Maintenance > User). Template user records do not have to be enabled to use them during an import, and disabling a template user record is the best practice. To import Active Directory users to create Epicor users: 1. In Epicor Administration Console, under the server installation to which you want to add users, click Users. 2. From the Action menu, select Import Active Directory User(s). The import wizard starts. 3. Read information and click Next. 4. For User, enter the user ID of the template user you would like to use for this import to filter the list. Highlight the template user record and click Next. 5. In the text box left of Add, enter a Windows user name or a Windows group name, then click Add. If users came in that you did not want to add, highlight them and click Remove. When you are ready with the list of users and/or groups to import, click Next. 6. Review the list of users about to be imported. You can see what information is being brought over from the Windows account(s). You can type missing information in if you wish. If you wish for all of the user being imported to be enabled upon import select Enable imported users. When you are ready, click Finish. Users who successfully import disappear from the list. Users who did not import due to a conflict stay in the list with an exclamation point icon. Hover over the icon for error message. If all users/groups imported successfully the wizard closes.

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Advanced Print Management Overview Advanced Print Management integrates doc-link software with the application, which is made by the Altec company. Advanced Print Management is an "out of the box" efficiency tool that transforms paper documents, forms, and reports into electronic documents that can be delivered in a multitude of formats. Documents can be delivered via email, fax, or FTP. Electronic deployment of quotes, invoices and purchase orders eliminates expensive administrative downtime.

APM Plus Sub-Module Advanced Print Management Plus provides repository capabilities to index and easily locate previously distributed documents. Advanced Print Management also provides supplemental document linking to streamline distribution; for example, when a packet of documents - such as a job traveler and corresponding documentation - need to be distributed concurrently. Additional features include: • Archive Documents - Electronically archive distributed documents for easy retrieval. • Document Links - Link core documents together for easy distribution and printing of multiple docs at the same time. For example, a traveler or packing slip can be distributed with associated certifications and drawings. Additionally, the AR invoice can be emailed along with the associated packing slip. • Document Search - Scan documents and link to existing records in the application. This provides the ability to easily place external documents such as certifications or vendor paperwork in the repository for searching or using as a supplemental document.

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Color Prints and Scans You can print both application documents and scanned documents in color.

Document Distribution Dynamically distribute documents, as Advanced Print Management reads the email or fax number directly from the virtual document to determine distribution method and delivery.

Document Management Easily fulfill customer requirements for documentation by specifying per document receipt method.

Document Splitting When printing multiple invoices at a time, let APM individually analyze and manage each invoice by preferred distribution method.

Microsoft Office Integration More features from the Altec application are now supported. The Office Integration feature set can be leveraged for more document management efficiency.

Multiple Data Formats Multiple data formats, including HTML, CSV, XML, text, and PCL.

Multiple Image Formats Multiple image formats, including PDF and TIFF.

Multiple Output Methods A variety of output methods, including fax, email, FTP, print, and file.

Advanced Quality Management (AQM) Overview Advanced Quality Management (AQM) is powered by the IQS company. This software is a third-party application useful for collating data that pertains to quality information on your products. Advanced Quality Management provides the foundation for significant productivity improvements and cost reductions across your entire enterprise. This solution includes Product and Process Documentation, Customer and Supplier Management, Nonconformance and Corrective Action capability.

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Audit and Cost Monitoring Keep track of audits, audit results, quality costs, and cost categories using Advanced Quality.

Customer Communications Manage customer contact and communications, such as complaints, questions, suggestions, surveys, and emails using the integration with Microsoft Outlook.

Employee Database Manage employee-related items, such as job descriptions, skills, training, change requests, revision history, projects, injuries, infractions, and surveys all in one location.

Epicor 9 Integration The Advance Quality Management application is integrated for use with Epicor 9.

Manage Documentation Use Advanced Quality to manage documents, products, and processes, as well as equipment and devices, all in one application.

Move WIP Use the Move WIP program to move a work in progress (WIP) part from one job operation to another. This program has been significantly enhanced; after specifying a "from" job number, assembly part, operation, warehouse bin and part, the Epicor application now validates that a matching record exists in the PartWIP table. When you save this transaction, it updates the quantity and operation assignment in the PartWIP table record, and if the job contains a serial tracked part, the Epicor application updates the appropriate serial number and serial tracing tables to reflect the newly assigned operation.

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Quality Management Track your data collection, nonconformances and corrective actions using Advanced Quality.

Supplier Communications Manage supplier contact and communications, such as complaints, questions, suggestions, audits, and emails using the integration with Microsoft Outlook.

AutoVue Overview Cimitry-Autovue Integration The Cimitry - Autovue application is fully integrated with the Epicor application.

BAQ Report Designer Overview The BAQ Report Designer enables you to turn a Business Activity Query (BAQ) into a Crystal Report. You create these personalized queries through Business Activity Query; you design each query to pull in a customized set of information from your database. You then use the BAQ Report Designer to select this BAQ as the base for a report -- and also define the option fields, filters, and sort by options that will appear on the report interface. To finish the report, you use the Crystal Reports application to define its layout. Important In order to effectively use the BAQ Report Designer, you should have solid knowledge of both Business Activity Queries and Crystal Reports. The reports you create through this tool are flat reports; they are restricted to only pulling data from the table defined on their selected BAQs. BAQ Report Setup Before you create a BAQ report, you must first create the Business Activity Query. This BAQ must contain the Company column within its table; if the Company column is not present, the BAQ report will not work properly. After you create the BAQ, you will then select it on your report. You also need to define the local paths that will be used to save the report files. You must define three paths the Crystal Reports Executable, the Sample Data Directory, and the Local Reports Directory. When you first create a report, the BAQ Report Designer automatically places the .rpt report file in the Local Reports Directory. You define these paths by selecting the BAQ Report Options command found under the Actions Menu. For more information on setting up these directory paths, review the BAQ Report Designer - BAQ Report Options topic. The BAQReport.rpt file serves as the template used to create the starting point for all BAQ reports. It is located under the \\reports\customreports directory. It includes a page header section below the title, so that the field labels are not over the existing heading fields. Also, the top left page header section includes the BAQ Report ID and User ID. Report Styles and Data Definitions When you save a new BAQ report, the tool automatically creates a style and a data definition for the report. The style defines how this report will appear when it is displayed and printed. You can edit these styles within the Report Style Maintenance program.

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The data definition indicates the specific fields that will appear on the report; you can edit this definition within the Report Data Maintenance program. Crystal Report Design After you define the report using BAQ Report Designer, you are ready to design the report's layout using the Crystal Reports application. You can launch this application from the Actions menu. To learn how to use this feature, read the BAQ Report Designer - Design Crystal Report topic. Report Icon on Main Menu After you design the report, you can place it on the Main Menu. Use the Deploy BAQ Report command from the Actions menu to place the report out in the Server Reports Directory. Once you have deployed the BAQ report, you can place the report icon on the Main Menu by using Menu Maintenance. Use this program to indicate where you want to place the BAQ report on the menu. For more information, review the Menu Maintenance topics. Customize BAQ Reports Each BAQ report form (interface) can also be customized and personalized. You can add numeric fields, check boxes, character fields -- anything that you need for the report. To learn more about the customization features available, read the Customization Overview and Personalization Overview topics.

BAQ Directives The Business Process Management (BPM) functionality is extended to include BAQ directives. Use this additional set of BPM directives to monitor data entered through updatable BAQs. You can set up a variety of conditions and actions for each updatable BAQ you create. As users enter data through their client and mobile devices, these BAQ directives can help validate the data, trigger email notifications, and run other actions you need.

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BAQ Report Tools Use the BAQ Report Designer to test the report form, generate sample data, design the report using Crystal Reports, and deploy the final report to the servers for general use. Access these tools from the Actions menu of the program's interface.

Custom BAQ Report Create a new BAQ Report through the copy feature, and modify an existing report. Also create a new BAQ Report from scratch using standard or customized Business Activity Queries (BAQs). Design the reports interface components, including the report options, field labels, filters, and sorting criteria.

Deploy Reports to the Main Menu After you design or modify a report, the final step is to deploy it to the Main Menu for general use. This is easily done through the Menu Maintenance program.

Export and Import BAQ Report You can export the current BAQ Report out of the local reports directory to another location, or pull a BAQ Report back into the application when you use the export and import commands in the BAQ Report Designer.

External Update Method A new external update method (UpdateExt) has been added to all transactional business objects to support bulk updates via integration engines such as Epicor Service Connect. This method implements the functionality previously incorporated in the Epicor Web Service Update method to accept a complete dataset containing hierarchical data and multiple records and to call the base Update method of each business object repeatedly for each row in the dataset and for all records in the dataset. Since all processing is conducted on the server within one login session, the use of this method eliminates much of the latency within the Web services and improves performance for bulk updates.

Standard BAQ Report There are several standard BAQ Reports that you may use in that system that were created with the BAQ Report Designer program. These are: • Employee Efficiency Report • Rebate Transactions • Resource Group Efficiency • Rebate Contract Summary

Updatable Business Activity Queries (BAQs) Previously Business Activity Queries (BAQs) could only pull in data selected through the query tool. Now, however, you can create a BAQs through which users can enter data. Use this tool to create updatable BAQs you can then place on customized dashboards. These dashboards can either be displayed on the standard Epicor client or modified for display on a mobile device like an iPhone. Users can then launch these custom dashboards to enter and save data needed within your business flow. Leverage this functionality to create custom entry programs for any aspect of your business you need.

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Bartender Overview Bartender software is made by the Seagull Scientific company. Within the Bartender application, you can create custom labels and save them in a directory that is available to machines that run the Manufacturing software. Labels can consist of fixed data or database data. The format can be human readable or barcode format or both.

Auto-Print Integration To be compatible with Bartender, some enhancements have been added to the Manufacturing software. This functionality is valuable for automatically printing barcode labels upon the completion of defined transactions in the Business Activity Manager program.

Label Printing Integrated label printing and RFID tag generation.

Business Activity Management Overview The Business Activity Management module contains several dynamic tools that lets you pull the specific data you need. The functionality within this module lets you create queries that are specific to your business and/or role within your company. You can also define custom global alerts that will keep your company on top of nearly every situation that occurs.

Auto-Print Reports or Labels The Auto-Print functionality lets you automatically print out reports and labels when changes you define occur within the table. This data is automatically sent to a printer – giving users either a preview or a hard copy print out of the labels or reports.

BAM Rules You can define when these BAM events are triggered by setting up a series of rules. These rules define conditions that limit how often change logs are updated, global alerts are sent and auto-printing is activated.

Business Activity Manager This program allows you to select the tables and fields you want to monitor as well as the comunnication method you use to display the information. As you enter and update data, an event is triggered. BAM communicates this event through change logs, global alerts, and automatically printed reports. You can also set parameters for when events are triggered in order to limit the scenarios that generate logs, alerts, or reports.

Change Logs Use the Change Log option to view changes that were made to records throughout the database. These logs let you track a list of data updates that were made to pre-selected areas of sales orders, purchase orders, jobs, parts, and so on. You define which fields from these records you want to monitor, so only changes that are important to your business processes are tracked.

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Custom Global Alerts Global Alerts are email messages that are automatically sent to a specific user or a defined group of users when certain events occur within your company’s database. For example, you can set up a global alert that sends an email out to your sales staff when a sales order is placed on hold. Global Alerts can also create system memos when these events occur. Several default global alerts are provided by the application, but you can use BAM to create your own custom alerts.

Custom Procedures You can extend BAM global alert functionality by creating procedure (.p) programs. These programs let you automatically generate tasks, create .xml files from the changed data, and update data within multiple records.

Dashboard A dashboard is your personalized information and command center. It is a visualization tool that displays the current information and processes that help you perform your tasks more efficiently. The data you choose to display is refreshed periodically, so you are able to act on changes as they occur. The following topics discuss available dashboard features.

Executive Dashboard Executive dashboards provide a high-level view of current data and a visual representation of any aspect of your company's performance. Data displays through multiple dimensions in both grid and graph formats, which you can refresh and reuse. Executive dashboards can be modified or printed as desired. Use this functionality to build large queries that capture data across several modules. You can use this functionality to customize your cash flow analysis, shipping performance, and other large data analysis tasks.

Business Activity Query Overview Use the Business Activity Query (BAQ) Designer to create personalized queries (BAQs) and to copy system queries so you can modify them. Queries can be accessed in different ways throughout the Epicor application. Queries can be used to generate a Crystal Report, included in Quick and BAQ searches, viewed and updated through a dashboard, and viewed and updated through a mobile device. Queries can also be exported as .xml or ASCII files, so you can edit their data in third party applications as well. The functionality has some security options, as you can create queries only available for your personal use, or create shared queries available to everyone within your company. Example You are in charge of your company's security. You need to build one query that lists all security IDs in the system for the current company. Since this item is a sensitive query, you do not select it as a shared query. You next create a query that summarizes the status of current orders. Because you want everyone to be aware about the progress of the sales orders, you define this query as a shared query. Leveraging this functionality does require some fundamental knowledge of database concepts such as table relationships, records, and field types. This knowledge helps you create queries that have good performance and display the results you want. You start by defining the information to display through your BAQ, and then finding out which database tables contain the appropriate columns which hold this data. Some application tools are available which can help you find the database information you need.

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Once you determine the information you want to display, you can begin creating the query through the Business Activity Query Designer. The Phrase Builder sheets define which tables you want to include in your query and what relationship each table has with each other. The Display sheets indicate which columns appear for the end user. You can also test your queries on the Analyze sheets, correcting any errors before you use this query on a dashboard or mobile device. Advanced Features Advanced features are available for more BAQ functionality. You can create updatable BAQs for data entry, executive queries that pull in complex views of data for dashboard display, and global BAQs that pull in data from several companies at the same time. Queries can be read only tools which you can later place on a smart client dashboard for display on the Main Menu. You can also create an updatable BAQ. These BAQs can be placed on a smart client dashboard and/or used on a mobile device, such as an iPhone or a Blackberry. Users then enter data through either the dashboard or the mobile device, and this new data updates records within the main database. Business Process Management (BPM) directives can be created which monitor the data entered through an updatable BAQ. Based on the conditions defined in the BPM directive, various actions run automatically. For example, you could use this functionality to verify data is being correctly entered into the database. If you have the Executive Dashboard module, you can create advanced displays for a Business Activity Query's data by creating multiple executive queries. These queries can display a BAQ's data through various graph formats. To learn more, review the Executive Query and Executive Dashboards topics. If you have the Multi-Site module, you can also create global queries which display data across multiple companies. You can then place these global BAQ's on multi-company dashboards to view the records generated by companies throughout your organization. Review the Multi-Site Technical Reference Guide for more information. Tip You can periodically export a query as either an .xml file or an ASCII file. To do this, first create your query and then export it using Business Activity Query Export Process. For more information, refer to the Business Activity Query Export Process topic.

BAQ Designer The BAQ Designer has been redesigned for Epicor 9. Changes include a visual phrase builder, criteria wizard, and calculated field wizard. Phrase Builder The new Phrase Builder allows you to drag and drop tables onto a design area. The table properties appear to the right of the design area. To create a relationship between two tables, add them to the design area and use your mouse to draw a connection between them. The list of tables can be filtered so that you can more easily find a table.

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The Phrase Builder also contains a tree view that shows an expandable hierarchy of the tables included in the query. For each table you can see all of the tables associated with the tables in the query. The associated tables can show you additional information that can be included in the query.

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Criteria Wizard You can use the criteria wizard to filter the data returned by the BAQ without editing the ABL code used in the query. The filter criteria can be applied to any table in the query. The following image shows filter criteria applied to the Part table. The criteria specifies that the query should include only orders where the part's Classed is equal to COM.

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Criteria can be derived from: • A value from a table field • A constant that you specify • Criteria that can be substituted at run time • Special constants, such as company, language, or current plant • Current date, plus or minus a certain number of days Calculated Field Wizard Add calculated and aggregated values to your query using the Calculated Field Wizard. The wizard displays the query tables and a collection of functions and calculations. Drag and drop table fields into the editor and add functions or calculations as necessary. You can add multiple calculated fields to a BAQ at one time.

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BAQ Printing Enabled printing of BAQ output through Crystal runtime engine. This effectively eliminates complications with ODBC access in the smart client environment and enables Reports to be created directly from a BAQ.

BAQ Searches Added the capability to make BAQ fields available for searches.

BAQ to XML Ability to specify the BAQ to XML output location.

Change BAQ Author Ability to change author for each business activity query (BAQ), which can only be edited by a single user. This Actions Menu command, however, lets you assign the current business activity query to another user. This new user can then edit the BAQ as needed.

Custom Queries You can create custom queries from the ground up using the Business Activity Query program. This program contains multiple sheets through which you define the query criteria and indicate how the data displays through the executed query.

Export and Import Queries Business Activity Queries (BAQs) may be exported from your application and saved on a personal directory, and then imported back into the application at any time. This is helpful for backup purposes, or for BAQs still in progress.

External Update Method A new external update method (UpdateExt) has been added to all transactional business objects to support bulk updates via integration engines such as Epicor Service Connect. This method implements the functionality previously incorporated in the Epicor Web Service Update method to accept a complete dataset containing hierarchical data and multiple records and to call the base Update method of each business object repeatedly for each row in the dataset and for all records in the dataset. Since all processing is conducted on the server within one login session, the use of this method eliminates much of the latency within the Web services and improves performance for bulk updates.

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Generate ASP Once you have created or modified a Business Activity Query, you can use the Generate ASP program to turn a query into an .asp page. This page can then be displayed on your web site, and can be updated with current information from your database.

BAQ Zone A BAQ (Business Activity Query) zone is an embedded query you can link to a specific field on a program interface. When you activate a BAQ zone, it displays as a linked tool tip window. The data that populates this window depends on both the business activity query and current value, if any, within the linked field. After you create or modify the BAQ you will use for the BAQ zone, you then link the BAQ to a specific field by either using Extended Property Maintenance or embedding the BAQ zone in a customization. When you launch the program that contains the customized field, you will see a BAQ zone indicator on the field. You can then modify the color used to display this indicator and define a shortcut key combination that will activate the BAQ zone. You define these personalization features on the Options window; this window is located under the Tools menu. When a BAQ zone is linked to a field, a zone indicator displays on a program interface during Rune Mode. These zone indicators display as arrow buttons next to the field. Users move their mouse pointer over the BAQ zone indicator to display the tooltip window. For example:

Depending on the columns the BAQ zone returns, different behaviors are available. For example, you could have a BAQ zone that has a query linking the Customer.CustID and Customer.CustURL fields. When a user holds the mouse pointer over the zone indicator, the tooltip display a view of the web page for the current customer. Or the BAQ Zone can return standard grid data; users can then select a record from the generated data.

Standard Queries There are many standard queries that Epicor develops and delivers with the application. These queries all begin with the letter "z", so that you can easily differentiate them from queries you create. You can use these queries for dashboards or reports, or copy and modify them to create custom queries.

Updatable Business Activity Queries (BAQs) Previously Business Activity Queries (BAQs) could only pull in data selected through the query tool. Now, however, you can create a BAQs through which users can enter data. Use this tool to create updatable BAQs you can then place on customized dashboards. These dashboards can either be displayed on the standard Epicor client or modified for display on a mobile device like an iPhone. Users can then launch these custom dashboards to enter and save data needed within your business flow. Leverage this functionality to create custom entry programs for any aspect of your business you need.

Handle Business Entities in BAQ Designer The BAQ Designer supports handling business entities. While creating a business activity query, it is possible to add all the tables for a particular business entity. On the Phrase Build > DiagramView sheet, use the Business Objects button to search for and load table(s) within an entity, for example, Part.

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The links between loaded tables are displayed automatically. Within the Business Objects window, you may use the filter box at the top to quickly locate a business entity of your interest.

BAQ Support for Windows Server ODBC Data Sources Business Activity Queries support connections to external (non-Epicor) data sources. The external data can be used in additional dashboard renderings, like dashboard applications, mobile framework, Epicor Sharepoint Publisher and so on. Working with external data sources is very similar to ordinal query design and execution process. In Business Activity Query Designer, use the New > External Query option to design a new external query. In ODBC Connection Parameters window, specify your ODBC source and establish connection. Note It is required to have ODBC connections configured on the machine where application server is hosted. The ODBC query execution is sent as a single statement, that is generated during a query design. It doesn't need to be regenerated on each query execution.

BAQ Search Dialog Enhancements Use the BAQ Search form to quickly locate the query of your interest. On the Basic sheet, use the following options to narrow down your search. • System - Use this option to allow searching for system (delivered) BAQs. • Updatable - Use this option to allow searching for updatable BAQs. • Cross-Company - Use this option to allow searching for cross-company BAQs. • Shared - Use this option to allow searching for shared BAQs. • External - Use this option to allow searching for external (ODBC) BAQs. • Global - Use this option to allow searching for global BAQs. • Query ID Starts With - Use this option to search for a query based on first characters of a Query ID. • Author - Use this option to search for a query based on its author. • Description Substring - Use this option to search for a query based on its description. A wildcard matching is supported.

BAQ Zone A BAQ (Business Activity Query) zone is an embedded query you can link to a specific field on a program interface. When you activate a BAQ zone, it displays as a linked tool tip window. The data that populates this window depends on both the business activity query and current value, if any, within the linked field. After you create or modify the BAQ you will use for the BAQ zone, you then link the BAQ to a specific field by either using Extended Property Maintenance or embedding the BAQ zone in a customization. When you launch the program that contains the customized field, you will see a BAQ zone indicator on the field. You can then modify the color used to display this indicator and define a shortcut key combination that will activate the BAQ zone. You define these personalization features on the Options window; this window is located under the Tools menu. When a BAQ zone is linked to a field, a zone indicator displays on a program interface during Rune Mode. These zone indicators display as arrow buttons next to the field. Users move their mouse pointer over the BAQ zone indicator to display the tooltip window. For example:

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Depending on the columns the BAQ zone returns, different behaviors are available. For example, you could have a BAQ zone that has a query linking the Customer.CustID and Customer.CustURL fields. When a user holds the mouse pointer over the zone indicator, the tooltip display a view of the web page for the current customer. Or the BAQ Zone can return standard grid data; users can then select a record from the generated data.

Business Process Management Overview Business Process Management (BPM) allows you to create workflows that automate, execute and monitor business processes. The workflows extend your system's base functionality without requiring customizations or affecting your ability to take future releases of the software.

.Net Action Content .NET Action Content The CallContext object is now extended to support these properties: • string MfgSysType {get;} • string PlantID {get;} • string CompanyID {get;} • string UserID {get;} • string SessionID {get;} • string LanguageID {get;} • string DefaultUnitOfMeasure {get;} • IPropertyBag PropertyBag {get;}

Actions An action is an operation that is executed when the specified conditions have been met. Like the condition statements, actions are predefined templates that allow you to choose how the Method Directive affects the system.

Condition Statements A condition statement is a template that tests for a certain condition, but allows you to fill in the blanks so that you can control when the system will execute the Method Directive. Next, you can add one or more pre-defined actions.

Data Directives Data directives focus on table data directly. By applying the directive to the table, data directives are useful for controlling data that might be affected by several business objects. Most of the conditions and actions that can be applied to method directives can also be applied to data directives, except in cases where the condition or action depends upon information available from the business object that is not available from the data itself. Data directives are available in two types: • In-Transaction can affect data committed to the database. Processes one row at a time. • Standard does not affect data in the database. Executes after a data transaction. Processes affected rows at one time.

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The program used to create data directives functions very similarly to the program used to create method directives. If you are familiar with method directives, you can begin creating data directives quickly.

Data Form Designer Use the BPM Data Form Designer to create forms invoked by BPM method directives. BPM data forms are intended to capture data or button actions that can control the flow of BPM processing. This feature can be used to present a form—for example, only for a specific customer—to capture the specific data required for a transaction. The range of forms can vary from a simple dialog box with two buttons to a dynamically generated form that allows entry of auxiliary data which BPM can use to assign to data fields in the main dataset. The form designer program provides an intuitive interface for designing the form.

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You can add fields of varying datatypes as needed.

From the Actions menu, you can preview the form before calling it from a method directive.

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Holds Set a flag on a record. By itself, a hold does nothing. However, method directives can check for a hold on a record. If the hold is present, they can execute a variety of actions, including cancelling the execution of a base method.

Informational Messages An action is now available for method directives. This action is "show informational message based on the designed template". When you use this action, it will display a message in a separate window. If an exception is raised, however, the informational message is not displayed.

Method Directives Intercept methods. Add custom logic to perform actions before, after or in place of a method. Most of the power of BPM comes from Method Directives. You can create Method Directives using an interface that is similar to the Microsoft Outlook® Rules Wizard. As you create the Method Directive, you can add one or more pre-defined condition statements.

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Multiple Changed Row Support Method directives now support the business objects that simultaneously update multiple rows during a single transaction.

Property Bag Support This functionality is a collection of string values. Each value is identified with a string key, and can be leveraged to pass user-defined information among directives with the same business object method.

Service Connect Integration Users can create an empty template Service Connect workflow to the client. To do this, users click the Create New button on the Select Workflow window.

Customization Overview You can customize nearly every program within the Epicor application. A powerful tool, Customization, can save you time and money as you use these modifications to directly match the Epicor application to your business needs. The Epicor application offers you a variety of customization tools. You can add controls such as text boxes and lists, which are then linked to a data source you can select. You can also create new sheets and make them available to all users, specific users, and even different companies. You can also activate your own customized code through events or new buttons and use this feature to run processes that are unique for your company. Note Customizations can potentially be used by everyone within your company, so you need to make sure these customizations work properly. If you want to significantly customize the application, consider getting assistance from your consultant.

Custom Web Forms You can build custom programs which you then deploy to a web based application like Epicor Express. This feature is part of the Epicor Everywhere® functionality. Within the customization tools, you indicate whether the custom program is available for display within a web application. You can then add this customization to the Main Menu of Epicor Express or another web-based Epicor application.

Customization Wizards Customization wizards have been improved so to make programming more intuitive. They behave less like development tools and more like standard wizards that guide you through the development processes. The wizards are available from the Tools menu of the Customization Tool Dialog and include: • Business Logic Assembly References Adds BL assembly logic references to custom code assembly that you can use to call BL adapter methods. • Extended Properties Generates code to set extended properties on data columns. • Simple Search Generates code to perform a ListData search. This wizard can be used to fill custom EpiUltraCombo controls or launch a search dialog box. • Business Object Method Call Generates code to call BO methods, pass in data, and retrieve data from any public adapter. • User Defined Table Add/Edit/Delete Generates code to view/add/edit/delete user-defined table data from a program.

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The following shows an example of how to generate a Business Object Method Call using the wizard. First, access the wizard dialog box and launch the BO Method Call wizard.

Then load and select the adapter that you want to use.

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Select from the adapter's public methods. The wizards shows you the parameters accepted by the method.

Map the parameters. You can pass parameters in, set to the value of a data field or specify a value.

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The Script Editor contains the custom code and automatically adds the required assembly references. The application automatically creates parameters for values that are passed into the method. Parameters that are inside the method are generated as variables. You can then add code to complete the method call functionality.

Debugging Customizations in Visual Studio If you have Microsoft Visual Studio, you can debug customizations and step through code. Microsoft Visual Studio 2010™ any version except Express must be installed on the computer where you are running the Epicor client. You should have C# or VB.NET (or both) installed in Visual Studio for complete debugging functionality. To debug a customization: 1. On a computer where Visual Studio is installed, start Epicor. 2. From the Options menu, select Developer Mode. 3. Navigate to the program you have customized. Double-click its icon. The Select Customization window displays. 4. In the Select Customization window, select the Debug in Visual Studio check box, click the customization layer you want to debug, and click OK. Visual Studio is launched into a source code file and stopped at a break point on the first line of the InitializeGlobalVariables method (this may take some time). At this point you can use the debugging features

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of Visual Studio to step though lines, set other break points, evaluate values etc. To get past the first break point that was set for you and to run the form, press F5. Now if you complete actions on the form that reach a break point that you set, Visual Studio again becomes the active application (you may have to click its flashing item on the taskbar). Note Remember the following: • You cannot make code changes in the debugger. Stop the debugger (Shift + F5), and use the Epicor customization environment to make your code changes. Then debug again as needed. • Each time you debug a new source code file is opened in Visual Studio. Closing no longer active code files is ok. However, if you close Visual Studio, you have to exit Epicor and restart Epicor to debug again.

Dynamic Extended Properties The Extended Properties Maintenance program allows you to apply properties to data definitions that will then be applied dynamically to user interface controls. Several extended properties can also be used by the Business Rules Engine on the server for data integrity checking. The extended properties include: Property

Description

Format

Provides a display format.

Label

Used to define the caption for grid columns. Especially useful for user-defined data columns.

Like

This property was available as a user interface customization. By providing Custom Like as an Extended Property, it is easier to define data characteristics—very useful for user defined data columns.

Linked Column

Keeps grid columns together. If a column is moved, the linked column will move with it.

Read Only

Prevents a field from being updated.

Required

This property is applied on the server and can be used on the client to provide a visual indicator for fields that are mandatory.

UD Code Type

Applies a user-defined code to the field.

The following graphic shows the Extended Properties Maintenance program where the label for the Count Frequency field has been changed. The information about the dataset appears at the top of the sheet and the field properties appear at the bottom.

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Extended properties are cached so that they can be applied the next time the dataset is accessed.

Dynamic User Defined Fields Epicor 9 supports a range of user defined fields in all primary tables in the database. At this release we have added the capability to extend the Epicor schema via customization to include any number of additional User Defined fields against such tables thus allowing unlimited growth in usage of these fields which may be used for both customer installations and for Epicor Localizations.

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Embedded Dashboard Panel Wizard The Sheet Wizard has a tool that lets you place a dashboard within a new sheet. This tool is the Embedded Dashboard Panel Wizard. Use this wizard lets to find and select the dashboard you want to place on your new sheet. When you switch your customization to Run Mode, the dashboard will be displayed on the new sheet.

Export Customizations When you export customizations outside of the application, you make this customization available to anyone you want outside of your network. If you have a relationship with another company that uses Epicor that would like this customization, you can send it to them.

Grid Customization Adjust grid sizes and turn on Snap to Grid functionality. These features are available in two locations: • The Options program - These features are located on the Designer Grid tab. This is a personalization feature. • The Customization Tools Dialog - These features are accessed by clicking on the Tools menu, highlighting the Options sub-menu, and selecting the Grid Settings command. This is a customization feature.

Image Column Row Rule Wizard The Image Column Row Rule Wizard lets you both create an image column and then add the row rules you need to the column. This step by step tool can be used instead of the Image Column Wizard to add an image column to a selected grid. It is available both on the Rule Wizard and on the Tools menu.

Image Column Wizard The Image Column Wizard allows you to add an image column to a selected grid. You will first create the column, give it a name and label, and then select the default image that will then be displayed on the grid.

Multiple Customizations You can develop multiple customizations for the same program. This lets you create customizations for specific users; you later set up each user account so that the specific user can view and use this customization. For example, you have two users that purchase specific items. One user purchases spare parts, while the other user hires subcontractors. You can customize the Purchase Entry program so that one user will have a spare parts purchasing sheet, while the other user will have a subcontracting purchase sheet.

Non-Customizable Forms The Epicor application now contains some forms which you cannot modify through the customization tools. These programs are essential areas of the application which should not be modified. An example of a non-customizable form is Menu Maintenance.

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Revert to Original Format If your customization does not work or if you no longer need it, you can always revert the program back to its original standard configuration. You and your consultant should spend some time analyzing the needs of your company and then customize the application to match these needs.

New Standalone User-Defined Tables More standalone user-defined tables are now available within the application. In addition to the original twenty tables, twenty new tables, UD21-UD40, can be customized by users as needed.

Toolbox - New PictureBox Control - Click this tool to create a frame that can then display a graphics file. You can then write custom code that will display the image you want within the picture box.

Web Form Customization If you customize a dialog box (for example the Scheduling dialog box within Job Entry), you can also generate a web form for the customization. To do this, right-click on the customized dialog box and, from the content menu, select Generate Web Form.

Work in Process Stages You can save your customizations as Work in Process stages. This feature lets you save at different levels of development, so you can reload a previous stage if your customization is not working correctly. Your customizations are also initially available in a test environment, so you can make sure the customization works properly before you release it to users.

Dashboards Overview Dashboards are flexible, powerful tools that provide easy access to critical information in a real-time environment. In addition to the standard dashboards provided with the application, you can also create custom dashboards that display specific data you need and updatable dashboards to enter data that matches your business needs. Think of a dashboard as your personalized information and command center. Much like your car's dashboard gives you current information and controls to run the car, the dashboard displays the current information and processes you need to more efficiently perform your tasks. The data you choose to display can be refreshed automatically or manually, so you are able to act on changes as they immediately occur. The dashboard displays data by using Business Activity Queries (BAQs); these queries can be custom, complex data views that display the data you need, or updatable queries users leverage to enter data specific to your business process. Several display options are available. For example, you can present data in a grid, a Chart (or graph), or even a graph. You can add a Tracker View (to display an advanced search) where you define the fields by which users can search data. In addition, you can add a URL link to display web pages or web parts on the dashboard. You can also add a report or link out to a report or process. The functionality also provides a way for you to export and import your custom dashboard for use in other companies within your organization.

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Custom Dashboards Copy and modify an existing dashboard definition, or create a new dashboard in the Dashboard program. Pull in standard or customized queries to display the information you need on your custom dashboard.

Dashboard Assemblies Build dashboards into assemblies and deploy them to the server in a few clicks. Compiled dashboards perform better than previous dashboards, which were only interpreted. Also compiled dashboards allow personalization and can be viewed using Epicor Web Access forms. Most of the dashboard development process is unchanged, except new Tools menu options allow you to: • Build a test assembly • Deploy a dashboard assembly to the server with the option to add it to the favorites menu • Build application source code that can be edited in the future Build an Assembly Use the Application Builder options on the Tools menu to test the dashboard, deploy it to the server, or generate source code.

When you deploy the assembly to the server, the application gives you the option to automatically add the dashboard to your favorites in the menu and to add a tab to the menu area. You can also use Developer mode to drag and drop the dashboard to a menu group in the main menu so that the dashboard is available to all users.

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Tree View The tree view check box in the Dashboard Properties dialog box allows you to add a tree view to the left of a dashboard.

Deploy to the Main Menu Dashboard assemblies can be deployed to the main menu using drag and drop.

Dashboard Charts The Dashboard Chart functionality uses the new Infragistics Chart Types. There are now over 40 types of charts that can be displayed through a dashboard. The charting functionality now also contains improvements for filtering, data building, labeling and scaling.

Dashboard Crystal Reports You can link Crystal Reports to a dashboard. Within the Tools menu on a dashboard, there is a new Report Tools sub-menu. Here are the commands on this sub-menu that let you use Crystal Reports: • Report Options - Select this command to display the Report Options window. Use this window to change the path to the Crystal Report executable (.exe) file. You can also change the Sample Data Directory path and the Local Reports Directory path. • Design Crystal Report - Use this command to launch the Crystal Report Designer Tool. • Download Report - Run this command to find and select a Crystal Report to download onto your system. You download files from a Server Reports Directory to a Local Reports Directory • Upload Report - Run this command to find and select a Crystal Report to upload to the Server Reports Directory on your system.

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Dashboard Image Column The Dashboard Grid Properties window now has an Image Column tab. Use this tab to create an image column within the current grid. You can assign a default image that will display in this column. You can also use the View Rules tab to create one or more rules that define when selected images will appear within this column.

Dashboard Interface Types The Dashboard designer now contains functionality which defines the interface output for each dashboard. Available dashboard interface types: • Smart Client Dashboards -- Previously the only option. These dashboards display within a standard Epicor smart client installation. • Epicor Web Application Dashboards -- These dashboards display within a web-based application like Epicor Express. • Mobile Device Dashboards -- These dashboards display within a mobile device like an iPhone or a Blackberry.

Dashboard Mass Update In order for updatable dashboards to pull in large amounts of new data, the Mass Update functionality is available. When you run this feature, a dashboard can pull in potentially thousands of rows of data. Typically you will only pull in several rows, but this functionality is created to allow for better performance in most situations.

Dashboard Properties - Disable Refresh All The Dashboard Properties window has a check box called the Disable Refresh All check box. When you select this check box, the Refresh All button is removed from the current dashboard. In some situations, like dashboards with many queries and lots of data, the Refresh All button can cause performance issues while retrieving data from the server. Disabling this button improves performance of the dashboard.

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Dashboard Style Sheets You can link .xslt style sheets to a Dashboard. These style sheets are linked by using the New URL /XSLT View command from the New menu. When you have the WebAddress field link to an .xslt file, you can then bind the Dashboard query to the style sheet.

Dashboard Tech and User Notes There are comments fields where you can document modified and custom Dashboards, or you can flag the Dashboard so the system, as well as the end user, knows which dashboards are delivered.

Deploy Dashboards to the Main Menu After you design or modify a dashboard, the final step is to deploy it to the Main Menu for general use. This is easily done through the Menu Maintenance program.

Executive Dashboards If you have the Executive Dashboard module, you can display executive queries that show data through pie and other chart views, or bar and line graph formats.

Export and Import Definitions Once you have created or modified a dashboard, you can export the dashboard to a local or network location to archive a copy of your work. You can then import a dashboard definition back into any database or company in the application.

Grid, Chart, and Tracker Views Add a Grid, Chart, or Tracker view to customize how query results display data on a dashboard.

Process Links Access process functionality by setting up a link to programs both internal and external to the application, such as Sales Order Entry or Microsoft Excel.

Publish and Subscribe The unique framework of the dashboard publishes data from one query and subscribes to data from another query, which enables you to see related information when you select a record in the dashboard. You can now publish any dashboard view for reuse on another dashboard. To do this, right-click the View node in the dashboard Tree View and selecting the Publish option. Now when you are creating a new dashboard, use the Dashboard Query Properties window to select the published dashboard. The published dashboard is then pulled into your current dashboard, and you can modify it as you need. Within the Dashboard program, you can view all of the available published dashboards from the View menu.

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Queries Add one or multiple queries to the dashboard to modify the information that appears.

Report View and Report Link Display a report directly on the dashboard through the Report View, or set up a link to a report through Report Link.

Standard Dashboards Many standard dashboards are provided with the application, and are typically in the General Operations folder of each module. The dashboard framework provides you with the opportunity to tailor the way information is presented. Additional features include: • Totally customizable • Dashboard components synchronize with system entry programs (publish and subscribe functionality) • Copy and past enabled • Right-click and print enabled • Display information in graphs and charts • Conditional formatting based on user-defined rules • Import and export dashboard definitions

Updatable Dashboards Use the Updatable Dashboard functionality to place updatable BAQs on either a client dashboard or a mobile device dashboard. When you create a dashboard for a mobile device, you select a mobile device profile which specifies the available dimensions (height and width) for the program. It then modifies the design interface to match this profile, so you can preview what the custom dashboard looks like in the mobile device. When you create a dashboard for an EWA form, it creates a lightweight base form so that most of the processing is handled on the server. If you create an EWA form to use on a mobile device, the application first creates the lightweight form and sets up the mobile device definition. Examples of updatable dashboards you could make include: • A form consisting of one updatable BAQ which displays Detail and List sheets. Users would use this updatable dashboard to enter and edit simple records. • A complex dashboard which contains multiple views, graphs, URL pages and so on. Some of the sheets or panels on this complex dashboard are updatable. • A mobile application which is sized appropriately for a specific mobile device. One or more sheets can be updated, and these sheets are either tabbed or sequentially paged to organize the flow of data entry. • A simple or complex application which has sheets and panels that support multiple dirty rows. You can then make a number of changes to a record, like selecting a series of check boxes across different rows, before you save all of these records to the database.

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Uptake From Excel The Updatable Dashboard functionality integrates with Microsoft® Excel® so users can add new records and update existing records through a spreadsheet. The Uptake from Excel is only available to use with Updatable Queries on an Updatable Dashboard.

Excel Uptake Enhancements The Uptake from Excel functionality allows you to add new records or update existing ones using a Microsoft® Excel® spreadsheet. The Uptake from Excel functionality uses an Open XML, which is an XML-based file format developed by Microsoft. It is the default document format for saving applications in Microsoft® Office® starting with Office 2007. To perform any data transactions using Uptake from Excel, the Excel spreadsheet needs to be saved in Office 2007 format (*.xlsx). Important If you use previous versions of Microsoft Office, install the Microsoft Office Open XML compatibility pack. http://office.microsoft.com/en-us/products/HA101686761033.aspx Uptake from Excel supports multithreaded updates. Use this function to specify how many threads to use at a time to make updates. You can specify up to 10 submission threads.

Copy to Excel Use this function to automatically copy all data from a dashboard grid into Microsoft® Excel®. This feature is available in all dashboard grids, except in Dashboard runtime. If you apply any Group By settings in the grid, these will be retained in Microsoft Excel. Important To use this feature, you must have Microsoft Excel installed in your environment.

URL and XSLT View Use the URL/XSLT View to display a website in the dashboard using a URL address or attach an XSLT style sheet to customize how data displays on your dashboard.

URL Query Phrase Subscribers The new new capability of the Dashboard allows a URL to change based on data values published within the Dashboard. This featue is particularly useful for referencing pictures, specifications, or other static content without having to add a specific URL as a UD field in numerous records. While adding a new query to a Dashboard, publish a field that you will later use as a query phrase subscriber. Use the Dashboard URL / XSLT Properties window to set a publisher to a specific replacement token on a URL phrase. Example Use the Dashboard Query Properties window to publish a field from a query, for example, Part.PartNum. On your local drive, create a folder that includes pictures of parts you wish to display in a Dashboard. Make sure the naming of pictures is equal to application part names. Add a New URL/XLST View. In the URL/XSLT Address field, specify a path to a folder and replace a name of a picture with token. For example, c:\PartPictures\[MyParts].

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In the Query Phrase Subscribers section, set a publisher to Part.PartNum and in the Token field, enter [MyParts]. As you change rows in a grid, the URL pannel displays a picture of a selected part.

Integration with Performance Canvas Use the new capability to add a Performance Canvas dashboard as an embedded URL panel on Epicor dashboard. Note Before you create a new reference, on the Company Configuration > System > Epicor Everywhere sheet, enter a valid Performance Canvas URL address. Within an Epicor dashboard, use the New URL/XSLT View to create a reference to an existing Canvas. Use the Query Phrase Subscriber section to set a Performance Canvas subscriber, where Canvas Slicer will respond to Query publications. This functionality is currently available in Dashboard runtime, deployed Dashboard assembly and Epicor Web Access™.

Epicor SharePoint Publisher Use this functionality to display dashboards as web parts in the Microsoft® SharePoint® environment. Epicor SharePoint Publisher (ESP) supports the creation of SharePoint web parts that directly link to Epicor 9.xx dashboards and business activity queries (BAQs). Web Parts are integrated sets of controls for creating web sites that enable end users to modify the content, appearance, and behavior of web pages directly from a browser. All dashboard web parts access the Epicor application server directly; no web services or other intermediate layers are used to improve performance. ESP supports publish and subscribe between views, updatable dashboards and links to Performance Canvas for embedded EEPM functionality. ESP capability can eliminate the need to use Epicor Portal and supports most functionality available in the portal. The main ESP features include: • WinClient identical data render. • Data updatability supported. • Connection information and properties set up in Edit mode. • OrderBy and GroupBy functionality in grids. • "Open with" functionality (Epicor Web Access must be installed and deployed in your environment ). • Links between Grid-Tracker-Chart-Gauge. • DSP (Epicor Performance Canvas) integration. • Customizable web part settings. • Single Sign-On for Windows machines in domain. • Asynchronous Grid/Chart/Gauge update. • A single click dashboard deployment (autoconnect feature). • Supports SharePoint 2010 • ESP supports all modern browsers (Microsoft® Internet Explorer®, Safari®, Mozilla Firefox®, Google Chrome™ ). • Web Dasher utility allowing you to manipulate SharePoint pages and web parts.

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Adding AppBuilt Dashboards to MES Use the Handheld Manufacturing Execution System (MES) to view deployed dashboards. To display a dashboard on the MES menu, first create a dashboard using a smart client. Once finished, deploy a dashboard as a smart application. In the MES developer mode, use the Customization Tools Dialog window to hang a dashboard on one of the available buttons.

Data Tagging Overview Leverage the data tagging functionality to mark records with a unique condition. You can then use these unique tags to gain better search results and launch BPM directives. You can apply both personal or shared group tags to any record. To facilitate this functionality, the following features are available: • Tag Maintenance -- This set up program is available on context menus throughout the application. Use this program to create the personal and group tags you want to apply to records. • Search Programs -- All search programs now contain functionality to select records by unique tags. • Enterprise Search -- Use this global search application to search across all records by tags. • Business Process Management (BPM) -- A new directive condition is added which monitors data linked to a specific tag. Use this condition to launch actions you need on tagged data.

Epicor Web Access Data Tag Support You can now attach data tags to records created through the Epicor web client interface. Use this functionality so that any records created through the web client interface can be included in data tag search results.

Documentation and Education Overview Documentation and Education includes online help, courses, and application features that are desiged to help support your productivity as you use the software.

Embedded Courses Courses, which used to be available from EPICWeb, are now installed with the software and can be run directly from the Epicor application. Embedding courses allows a tighter integration between the educational materials and the application. Updated and New courses are delivered with new versions of the application or when service packs are released. You can access courses based on your education materials licensing agreement with Epicor. You can open the courses from the Education Courses program, which can be accessed from a button in the Standard toolbar. The program shows a tree view of all the courses organized by module. For each module, the program shows licensed and unlicensed courses. Selecting a course displays a description in the right side of the program. You can launch licensed courses using the Launch button.

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When the course is launched, it appears in the application help viewer.

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Epicor also provides a fully populated demonstration database designed to make your education experience with the hands on exercises more meaningful. The demonstration database is available for download when new versions of the application and service packs are released.

Field Help You can access field descriptions and data dictionary information about a field from Epicor application programs. After opening a program, select Field Help from the Help menu. The field help opens in a sheet on the left side of the program. The field description is pulled from the online help and appears in the panel. If you have security permissions, you can also view the technical details for the field.

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Improved Help Search The online help search is available in two varieties: client-side script search and server-side indexed search. Both types of search offer improved results over the previous version of the online help. The searches return more meaningful results and the search results are sorted by relevance instead of alphabetically. The client-side script-based search is installed with the help system by default. This type of search can be used for Epicor application configurations on a local or wide-area network. Search results appear in the right side of the help viewer. Most search matches show a short description of each matched topic so that you can better determine whether the target of the topic contains the information that you want.

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The server-side indexed search is available when the online help is hosted in a Windows IIS (Internet Information Services) Web site. The server-side search offers improved performance over the client-side search because all of the search operations are performed on the server. It also uses the power of Windows Index Server to locate information.

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Links that Open Programs Both the courses and help contain links that can open Epicor application programs. Use the links to open programs directly from educational or reference materials. However, you must have appropriate security to access the program.

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Reorganized Help System The help content has been restructured in a more granular, topic-oriented format. For example, the previous help system contains a help topic for each sheet on a program. The help topic would contain all the information related to the sheet: a brief description, tasks, field descriptions, and related links. The new help system divides the information into separate topics so that each piece of information is shorter and more easily scanned. Links to other relevant information are included at the end of the topic or are available in the table of contents. The reorganization of the help provides a more consistent information structure which allows information to be referenced more quickly.

Enterprise Content Management The Enterprise Content Management functionality contains the features you use to manage and link outside documents to specific Epicor records. These attached documents can be stored on your network either within a server file location or within a Microsoft® SharePoint® sit library. Once you define where your source documents will be stored, you can then indicate which file formats are available to attach onto Epicor records within the current company. To prevent these file formats from being used everywhere, however, you can also restrict which formats can be attached to which specific Epicor records. You can then further define how these files interact with the SharePoint library and/or the external file system.

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To complete the setup, you then indicate which third-party programs automatically launch when users select the attached file.

Email Attachments You can directly attach email message files (.msg format) to Epicor records. You do this by clicking and dragging email message files to the Epicor records. The .msg files are automatically attached to the Epicor record. This feature eliminates the previous process where you had to place .msg files on your desktop before you could attach them to records within your Epicor application.

Enterprise Performance Management Overview Performance Canvas The EPM performance canvas contains several enhanced features. Performance Canvas features: • Usability re-design and dashboard viewing enhancements. • Interactive pivot table-style query designer. • Additional chart type availability and new Flash-based charts and heat maps. • Support for "mashboards," where content from the Web and Gems are mixed but make use of the same Slicer. • Enhanced integration to Microsoft Office Excel®. • Canvas reporting-a standard Canvas can be printed as a report. • Enhanced mobility support. • Open search integration so the Canvas data can be shared with other applications. • New administration tool and setup that makes it much easier to manage a large number of Gems, Slicers, and Canvases. • Support for Microsoft IE 7 and 8, Firefox 3 or higher, Chrome, and Safari browsers. • Usability enhancements.

Server and Cube Connect Tools Several enhancements are available with the server the cube connect tools: • EPM Glossary Designer. Use this tool, which is similar to Object Designer, to create new EPM glossaries which support customized systems or modifications to existing glossaries. • Portable EPM glossary installation. This tool help ease both the upgrade and modification of glossaries without the need to release a new version of EPM Server. • Ability to process cubes more frequently through a user-defined refresh schedule. • Localization and translation support. • Easier Content Pack deployment and cube editing and streamlined EPM Server administration. • Usability enhancements.

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Epicor Information Worker Information Worker allows Microsoft Office users to view and update Epicor data from Office applications. Information Worker (IW) gives employees that depend on enterprise data ("information workers") direct access to Epicor data from inside Microsoft Outlook, Word and Excel. Once Epicor data is imported into Office, users can keep the data synchronized between Office and Epicor, and can work either in online or offline (disconnected) modes.

Information Worker Data This topic list the data entities that can be imported and synchronized by Information Worker. The following Epicor data can be accessed in IW: • Appointments • Bills of Lading • Contacts • CRM Calls • Customers • HelpDesk Cases • Invoices • Leads, Opportunities and Quotes • Marketing Lists • Master Packs • Miscellaneous Shipments • RMAs • Sales Orders • Service Calls • Service Contracts • Ship To's • Shipments • Tasks

Information Worker for Excel Use Information Worker to access and update Epicor records in Microsoft Excel. Information Worker (IW) users can do the following in Microsoft Excel: • Import Epicor data into Excel tables. • Edit Epicor data. • Refresh data brought into tables as needed and at document open.

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• Save workbooks as templates to be populated by an IW import. • Launch application forms related to a currently selected record. • Launch a Word mail merge based on imported tables.

Information Worker for Outlook Use Information Worker to access and update Epicor records in Microsoft Outlook. Information Worker (IW) users can do the following in Microsoft Outlook: • View and add records from within Outlook using standard Outlook forms (like Contacts) and IW forms. • Launch Epicor from Outlook to view and add records. • Create a CRM call from an outgoing email. • Keep accessed records synchronized between Outlook and Epicor on user-defined schedule.

Information Worker for Word Use Information Worker to access and update Epicor records in Microsoft Word. Information Worker (IW) users can do the following in Microsoft Word: • Import Epicor data by field or by list. • Edit Epicor data. • Refresh data as needed. • Launch Epicor forms related to a currently selected record. • Launch a Word mail merge based on imported tables.

Information Worker Installation Information Worker requires a lightweight server installation to which clients connect using Microsoft Office applications. The Information Worker (IW) server components can be installed on the Epicor application server or another Windows server that has network access to the Epicor application server. The Information Worker server hosts a web application to which IW clients need only their Microsoft Office applications and http access. More functionality is enabled for IW clients if they also have the Epicor client on the same computer. The client install is deployed via the IW web site and updated IW configurations can be pushed out to clients. See the Epicor installation guide for instructions on installing Information Worker.

Information Worker Re-Architecture Epicor Information Worker provides access to Epicor data from Microsoft Office applications-- specifically Microsoft Outlook®, Excel®, and Word®. The underlying architecture has been modified to eliminate the need for Epicor Portal and Service Connect and instead accesses business objects directly and through updatable BAQs. Installation and implementation have been simplified as a result. See feature summary under Systems and Tools for more information on Information Worker.

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Epicor Service Connect Overview Service Connect provides a powerful and flexible environment to support specific collaborative processes, connecting different business entities, applications, or users. Service Connect harnesses the power of XML, electronic message transfer and transaction based processing environments to deliver reliability with ease of use. For example, EDI applications like TIE Commerce™ or a similar provider are linked to your application through Service Connect, letting you pull in sales order demand from both customers and purchasing schedules from suppliers. This application improves your company's efficiency by reducing repetitive data entry and re-entry tasks. For example, processing sales orders typically involves multiple availability inquiries, reviews, inventory release decisions, and so on. Moving this process within the Service Connect can eliminate many of these steps by routing processes to automated tasks, such as order-submit-direct-to-pick for specific inventory items or order fulfillment for your customers. Note The documents that will be exported out of your application will use the .xml format. If your EDI provider cannot read .xml files, you may need to customize your documents. These customized documents must use the same format as the EDI Mapper. Service Connect will then be able to use the files.

Convert Data Create conversions to transform a set of data from a specific source format to a specific target format.

Custom Workflows Use the Workflow Designer to define custom workflows, which allow employees to focus on value-added activities and management by exception, instead of repetitive data re-entry tasks.

One-Stop Administration Work with the Administration Console to define the connectivity processing options for Epicor Service Connect (ESC).

Service Connect -- Additional Parts Functionality The Supplier Portal menu now contains additional part record information and functionality. These additional fields and functions are available on the Part Listing and Part Detail windows. New Part Listing fields and functions: • All Part Cross References Numbers (includes Supplier and Qualified Manufacturer part numbers) • Wild Card Searching on all Part Cross Reference Number fields • Effective Date field -- added search options • Expiration Date field -- added search options • Currency field New Part Detail fields and functions: • All Part Cross References Numbers (includes Supplier and Qualified Manufacturer part numbers) • Unit of Measure (UOM) conversion between the Base UOM and the Supplier UOM values

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Transform Data Use the mapper tool to generate XSLT code used by the data conversion.

Unified Processes Service Connect is built to support processes connecting different business entities, applications, and users. It also automates tasks and processes within the application to promote lean principles, continuous performance initiatives, and quality for an organization or across the supply-chain.

Epicor Tax Connect Overview Epicor Tax Connect eliminates the tedious work and complexity of determining sales tax jurisdictions of ship-to addresses, maintaining tax codes and rates, and dealing with jurisdiction-specific and commodity-specific taxation rules. The service also provides for automated generation of sales tax return reports. The Epicor Tax Connect service provides these capabilities for the United States and Canada. Epicor Tax Connect provides hosted, on-demand address validation, sales tax calculation, and sales tax reporting ® ® and returns generation. The service is powered by Avalara AvaTax , the leading on-demand sales tax management ® service. Vanatage 8.03.400 includes the ability to enable an interface to the AvaTax service.

Activation Activation and subscription fees are required for this service and are determined based on the number of AR invoices you process and on the number of sales tax returns you submit to taxing authorities.

Notifications When the AR invoice is posted to GL, the service is notified for sales tax reporting purposes and for subscription accounting of the transaction.

Real-Time Tax Calculations When generating an AR invoice, the verified address and line item information is passed to the service in real-time to calculate sales tax based on jurisdiction and any applicable taxability rules. The resulting tax information is stored with the invoice in the Epicor database.

Tax Solution Integration Use the integration to Avalara AvaTax, both on-demand and on-premise, which includes real-time address validation, tax rate lookup, and tax calculation.

Verify Customer Addresses Verify customer addresses against a CASS-certified database. This functionality is necessary to determine exactly which tax jurisdictions apply to that address. You can first indicate whether the ship to or alternate bill-to address is to be used on the invoice for the tax calculation. The service then verifies the address in real-time. It is capable of correcting spelling errors and, if these values are missing, adding ZIP code and ZIP + 4 code. The complete and correct address is then saved to your database.

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Epicor Web Access™ The Epicor Web Access displays programs as web forms within a browser window and is significant part of the Epicor Everywhere™ Framework. These forms are generated from Epicor 9 programs. Because of this, the appearance and functionality of the Epicor Web Access forms is nearly identical to the Epicor smart client programs, but do not require the installation of the Epicor client. You can run Epicor Web Access programs on multiple operating systems and on multiple devices including handheld devices.

Appearance Epicor Web Access forms (AJAX) generated by the Epicor Everywhere™ Framework appear almost identical to standard Windows forms (C#.NET). Although sheets cannot be "torn away" from the main form, all other aspects of the form, such as tree views, tabs, menus, buttons, and searches function identically to the standard Epicor smart client Windows forms. The following images shows two programs open: Job Entry and Part Maintenance. Each program appears as a tab in the browser. The Main Menu appears on the left; it can be hidden to save space.

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Browser Support Epicor Web Access forms generated by the Epicor Everywhere™ Framework can be opened in several common web browsers. Browser support includes: ®

• Internet Explorer 7 (or higher) ®

• FireFox 3 (or higher) ®

• Safari 3 (or higher)

Epicor Everywhere™ and User Accounts System managers give users permission to launch the Epicor Everywhere (web based) interface through User Maintenance. The Security sheet contains the Epicor Web Access check box; select this check box and the current user has rights to log into the web-based interface.

Epicor Web Access Flexibility If you are a Web user, you now have the option of switching to the Windows smart client for certain forms. You can then run a hybrid application designed to improve performance and user flexibility. In addition to this key feature, Epicor ICE 2.5 introduces Group By (for grids) and Personalization functionality for Epicor Web Access forms similar to that found in the Windows smart client version.

Support for Customization Because Epicor Web Access forms generated from the Epicor Everywhere™ Framework are based on the same XML metadata as Windows forms, they have full support for the personalization and customization carried out in the Windows form environment. To personalize or customize a web form, create and deploy a personalized or customized Windows form, then regenerate the web form from the updated XML metadata using the Epicor Everywhere™ Framework.

Localization Overview The application contains translation tools that allow you to select the language displayed throughout the interface. You can change the language that appears during each session. You can also assign a default language for a selected user or a specific program. Leverage this flexibility to use the language that best fits your personnel in specific locations and workstations.

Available Country Specific Functionality Packs Several Country Specific Functionality (CSF) packs are available. These packs localize the Epicor application to match the legal requirements needed in a specific country. Available CSF packs: • Australia • China • Czech Republic

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• Denmark • Estonia • Finland • France • Germany • Japan • Malaysia • Mexico • New Zealand • Norway • Poland • Romania • Russia • South Korea • Sweden • Taiwan • Thailand

Available Languages Several language files are available for installation on your Epicor application. These files change the language displayed on the interface. Contact your Customer Account Manager for more information about purchasing language files. The following languages are available: • Arabic • Chinese (Simplified) • Chinese (Traditional) • Chinese (Traditional for Taiwan) • Czech • Dutch • English (UK) • English (US) • Estonian • Finnish • French (Canadian) • French (France) • German • Korean • Norwegian • Polish • Russian • Spanish (Latin) • Swedish

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• Thai

Country Specific Functionality You can modify each form within the Epicor application for a specific locality. These forms display the text and functionality required for use within this country or geographical area. Each localized program can be defined as a Country Group, like Europe or Southeast Asia. It can also be defined for a specific Country code, like Germany or Thailand. This list of country group and country codes install through the Administration Workbench and are then available for use on each company within your organization. You select these codes within companies as you need, and any localizations defined for the Country Group/Country combination are then available for display on the Main Menu within that specific company.

Language Maintenance Use the Language Maintenance program to install the language on your application server. You then deploy this language to your client installations. When the language is added to your application, you can display it wherever you need it. The program has Action menu commands to generate a complete set of resource assemblies and to import and export XML files that contain localized strings. The XML format is easy to edit, and when you import the XML, you can indicate that the localization is for a customization.

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Multi Language Initially, translations cover screens, forms, reports and windows. The current release supports the following 21 languages: • English (United States, United Kingdom, Australia, New Zealand, Canada, Indonesia) • Chinese/Mandarin/Cantonese (China, Taiwan, Singapore, Malaysia) • German (Germany, Austria, Switzerland, Italy) • Swedish (Sweden, Finland) • Spanish (Mexico, Chile, Peru, Venezuela, Colombia) • Russian (Russia) • Japanese (Japan) • French (France, Belgium, Canada, Switzerland, Africa, Italy) • Finnish (Finland) • Korean (Korea) • Polish (Poland) • Portuguese (Portugal, Brazil) • Italian (Italy) • Dutch (Netherlands, Belgium) • Thai (Thailand) • Danish (Denmark) • Norwegian (Norway) • Romanian (Romania) • Czech (Czech Republic, Slovakia)

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Right to Left Text Support The user interface supports text formatted from right to left. Text is formatted left-to-right or right-to-left based on the selected language and culture code associated with the logged in user.

Satellite Assemblies Localized text strings are stored in satellite assemblies and applied at runtime by the .NET Framework. The result is improved system performance. Satellite assemblies fully conform to the .Net localization methodology and are based on culture codes. The assemblies will reside in a subfolder that reflects the culture ID.

Translation Utility You can further update a translation through the Translation Utility. This tool allows you to translate selected strings or labels within the current program. This functionality is also where you can enter regional, localized terms that were not installed with the imported language file.

User Entered Language Elements To accommodate multi-lingual countries, you may enter and maintain descriptions, such as part descriptions and terms and conditions, in multiple languages throughout the system.

Management Reporter Overview Management Reporter is a financial reporting tool, made by Microsoft, that is quick and easy to learn and use, increases productivity and efficiency, and helps you stay on top of trends. Inaccuracies can be minimized, and data integrity supported, through integration to your GL data and the support of wildcards and ranges. The ability to close the books faster is supported through the many report design templates and integration to the GL. Any difficulty distributing reports is reduced through scheduled generation and user-specific report access to deliver the right report to the right person. Reliance on others for report generation is all but eliminated through the GL integration, and through a user interface that makes sense to accountants and their colleagues.

Management Reporter You can use Microsoft Office Performance Point Professional 2007 Management Reporter with your Epicor application. Essentially the new version of Microsoft Management Reporter, this program is is a new report writer designed to help finance groups create and generate financial reports that can be distributed across the organization. Management Reporter works directly with Office PerformancePoint Server 2007 as well as with the Epicor 9 General Ledger to ensure real-time accurate data comes directly from the source. A helpful wizard guides finance professionals through the creation and generation of trial balance reports, income statements and balance sheets. Additionally, flexible report templates are provided, which can be adapted to accommodate your chart of accounts or dimensions in order to accelerate the report design process. Finished reports can also be quickly updated to eliminate the need to constantly create new reports. Reports can be quickly organized into folders and multiple versions can be managed all from a single location- a SQL Server-based report library.

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Security can also be defined at the report level so that you can define access rights specific to each individual report. Users can quickly access the reports to view summarized data, or they can drill down into account or transaction-level details for immediate interactive analysis.

Management Reporter Tools Management Reporter offers several tools: • Export Data to Management Reporter - Use this program to export General Ledger records to Management Reporter or another third party application. Run this program to define the range of fiscal periods that you plan to export into these programs. • Account Number Integration - The Management Reporter application does accept the Epicor General Ledger account format; the account numbers you use within the application also display within Management Reporter. • Budget Integration - The budgets you create within Management Reporter are passed along into the Epicor application. • Company Integration - The companies that you create within Management Reporter are also pulled into the Epicor application. Note that these companies, however, do not replace your current companies. These are records that you can use against the financial transactions generated in Management Reporter. • Management Reporter Attributes - 76 attributes from Management Reporter are passed along to the GL account table within the Epicor application. This shows all the transactions for the GL Ref, Bank Number, Vendor Name, and other values from Management Reporter.

OPEN4 Overview OPEN4 is made by the OPEN4 company. OPEN4 is a payroll management system that integrates with your Epicor application. The goal of the this software is to coordinate hiring, termination, and employee change from within OPEN4; and then have that information propagated to the Epicor employee records. Data established in Employee Maintenance is in an OPEN4 category named Epicor. As a result, complete maintenance of employee data can be done from OPEN4.

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Epicor Integration With the OPEN4 integration, information about new hires, terminations, or employee changes can be passed to your Epicor application.

GL Information Extraction General Ledger information can be extracted from Epicor according to the your specifications, for a generic general ledger transaction load.

Productive Time Extraction Shop floor productive time can be extracted from Epicor into the OPEN4 payroll transaction file.

PayPal Service Update - 4.3 Version The Epicor application is upgraded to handle the PayPal Payflow Gateway Service 4.3 Update.

Personalization Overview Each user has different needs. Some users want the columns on a grid placed in a different sequence. Others need different options available on a program status bar. Still others need a program to verify data after they perform specific actions. You set up the application to reflect your individual needs. Use the Epicor Personalization Tools to modify each program interface. You can personalize every program you use in order to refine the interface to better match the tasks you perform every day. Note Personalizations are saved with your User ID and do not affect other users within the application. If you wish to change a program interface and make it available to multiple users within the company, you must customize the program. Review the Customization topics in the Application Help for complete information.

Favorite Groups All shortcuts are organized by Favorite Groups. The application comes with some default groups, but you are able to add and remove the groups to reflect your needs.

Interface Layouts Each Epicor program has an interface made up of sheets, toolbars, and grids. Personalization tools allow you to change the default positions of both sheets and toolbars. You can modify what is displayed on each toolbar, and even create your own custom toolbars. You can also modify grids to display information in any format you choose.

Options Window The Options window is the main center for creating and maintaining your personalizations. Use this program to save your toolbar, sheet, tree view, and grid personalizations. There are several preferences within each program that you can define and select from the Options window. To access this window, launch the program you wish to personalize. Once the program displays, click on the Tools menu, and select Options.

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Reset Layouts to Base Each program has a command that will undo all your modifications. To return the program to its original interface, select the Tools menu, and select Reset Layouts to Base.

Save Personalizations To record your personalizations periodically, click the Tools menu and select Save Layouts. Before you close the program, make sure the Save Settings on Exit check box is selected on the Options window. The next time you launch the program, your personalizations display.

Shortcut Bar The Shortcut bar is displayed on the left side of the main interface. This toolbar displays shortcut icons to both Epicor programs and external programs. When you double-click the icon, the program is launched. You can add and remove shortcuts on this bar.

View Menu The View menu allows you to personalize the main interface and select what elements are displayed when you launch the application. You can hide various panes in the main window, as well as select different program icons.

Product LifeCycle Management Overview Product LifeCycle Management (PLM) is made by the PROCAD company. PLM includes storage, administration and supply of all product-related as well as all supplement data during the entire operational order processing and thereafter. PLM is the product data management system that supervises the entire process, the product life history. It interacts with project managers, engineers as well as employees in quality assurance. Foremost support is given to the design department. It provides all required functions for design management, including those for passing work results from the technical designers to the neighboring departments. Workflow management, scan and plot management as well as document viewing in large heterogeneous networks and over the Internet complete the range of powerful PLM features employed. Most modern knowledge management solutions evolve from a comprehensive embedding of a consistent product data management. PLM meets all requirements for a comprehensive product life cycle management. PLM's modular structure makes it an extremely flexible instrument, which can easily be adapted to the respective requirements in an enterprise.

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Document Management Documents are usually drafted in a context that is specific to a project or design process. They are part of the product data or the project documentation. Epicor PLM connects product data management with the traditional document management.

Export or Import Documents Documents can be retrieved from Epicor PLM’s protected electronic vault for external processing. At any time later they can be checked in again. While checked out, drawings are labeled as ‘locked’, avoiding any modification conflicts.

Microsoft Office Integration PLM records documents at their place of origin and works fully integrated in Microsoft Word, Excel and other Office applications. Text documents or spreadsheets that have been drafted using these applications are directly stored in the database.

Workflow Management Epicor PLM provides configuration functions that describe the rules for workflow state transitions.

Replication Server Overview Use the Replication Server to duplicate transactions from the Application Server to single or multiple production servers. This functionality is designed to offload processing from the main Application Server to support EPM requirements. Functions it supports: • Offline reporting • Offline access to archived as well as live data • Offline Ad Hoc Queries generated by Epicor Portal and Information Worker • Offload of external system processing like Mobile Connect and Sales Connect • Aggregated database holding records from multiple companies across multiple servers • Data transfer for additional business intelligence The Replication Server has fast data capture based on file triggers, extraction, and load; this information is placed into a Progress Sonic queue that is then transferred to the replication databases. Epicor EPM is supported as a listener for the Progress Sonic queue.

Report Tools Alternate Report Styles You use alternate report styles to automatically print out report versions based on criteria you define. When the data values on the report/form match criteria defined for an alternate style, the report/form prints or generates using this alternate style. You can set up this functionality globally across all the companies in your organization or create alternate report versions for use in specific companies. You can create alternate styles for every report within the Epicor application.

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Use this functionality after you have created alternate report files within Crystal Reports or an SSRS report writer. Then use Report Data Maintenance to define the routing fields the Epicor application will monitor through this functionality. You then enter the various styles you wish to use within Report Style Maintenance. To complete the setup, you define the data criteria you want to automatically activate each alternate report within Alternate Report Style Maintenance.

SQL Server Reporting Services Overview You can now generate reports using SQL Server Reporting Services (SSRS). ®

This feature does not replace Crystal Reports ; it expands the existing reporting technology by giving you additional option. The optional SSRS report writer functionality includes: • Emailing reports • Faxing reports ®

• Storing reports within SharePoint

In order to use this functionality, you indicate whether printers within your company can print SSRS reports. You also define how a report should be printed, Crystal, SSRS, or both. When you print an SSRS report, the SSRS print window displays, giving you additional options for both previewing and printing out the report. ®

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You can also create custom SSRS reports through the Microsoft SQL Server Report Builder .

Searches Overview Search programs are available throughout the application. Use these programs to find and select specific records to open within another program. Use each search program to filter and organize the search results through record-specific criteria. You can launch search programs by clicking a button found next to a key field or on the Navigation toolbar. Within Customer Maintenance, for example, you click the Customer button to launch the Customer Search program. Within Sales Order Entry, you click the Sales Order button. On either program, you can also click the Search (Binoculars icon) button on the Navigation toolbar to display their respective search programs. Some fields also have a Triangle icon in their top right corners. If you right-click these fields, you display a context menu that contains an Open With... sub-menu. This sub-menu displays links to the various search and entry programs related to the selected field. You can launch a search program by selecting the appropriate link. Regardless of the way you launch the search program, each program has identical functionality you can leverage to locate the records you want. The Basic tab contains the primary search fields available for each program. The Quick Search tab displays any user-defined configurable searches available; you can create quick search options exclusively for your user account or share them publically throughout your company. The BAQ tab contains a list of business activity queries you can use to generate search results; these queries are either system or custom queries. The Advanced Search tab gives you access to related dashboards that each contain a complex series of searchable fields which return precise search results. Other functionality, like Data Tag Searches and Named Searches are also available to improve the accuracy and performance of searches. Leverage this powerful functionality to return the records you need. Example You are searching for sales order 3014. You launch Sales Order Entry and click the Sales Order button. In the Sort By field, you select the Sales Order option. In the Starting At field, you enter 3000. Click Search, and the search grid returns all the sales orders that start with 3000. These records are also sorted by sales order number, so you quickly find sales order 3014. If the record for which you are searching has multiple tables like orders, jobs, customers, suppliers, and so on, and you select multiple records in the Search window, the program's Tree View only shows the one record in context. Use the navigation functionality within the Tree View to go between tables or pages within that record. The Navigation toolbar contains a list of all the records you selected in the Search window.

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Advanced Searches An Advanced Search is a dashboard that you can access to search for related date from a standard search window. This is similar to the "Like" fields in the BAQ Searches, but the data displays as a dashboard, and opens in a separate window on your workstation. Use the dashboard to search for specific data, select a record, and pull the record back into the original program from which you initiate the search.

Business Activity Query Searches You can also use Business Activity Query (BAQ) Searches throughout the system to search for related data. These searches are created in the BAQ program by selecting "Like" columns. When fields in your query are "Like" column, and the same field is used for searching in various system programs, the BAQ displays as a search option within the search program.

Enterprise Quick Search Any field that supports searching can be configured to use Enterprise Search. You can then search for records and return a record of the appropriate type to the search field. You can set up these configurations per each user or share this functionality across the entire company.

Enterprise Search Enterprise Search allows users to perform free-form text (not module specific) searches of Epicor data. The Enterprise Search index is created by sets of Business Activity Queries (BAQs). With the default Enterprise Search index, users can search nearly all of the Epicor data to which they have access. Results are presented either in paged results typical of web search engines or in grid format. Either results presentation allows you to open results (Epicor records) with appropriate Epicor programs. When Enterprise Search is installed and configured, the Enterprise Search toolbar can be displayed as part of the main window interface (Windows or web client). Administrators can create multiple search indexes, and limit indexes to certain companies. Users can be directed to using a particular index by company or at the user level. Enterprise Search consists of a server component and an administrative console (Enterprise Search Management console).

Epicor Search Anywhere Use the Epicor Search Anywhere program to trigger Epicor Enterprise searches from any application through keystroke combinations. You launch this program by clicking an icon in the system tray. Use Epicor Search Anywhere to search Enterprise Search from a spreadsheet application, a word processing application, or an email. Search Anywhere also contains functionality that returns search results to the application from where you started the search.

Enterprise Search Management Console Enterprise Search management activities are now consolidated in a management console. When you install Epicor Management Console, a Search Management node is available for you to configure and maintain Enterprise Search. Some activities previously run on the command line now have a user interface, and another user interface is available for editing the elements involved in creating and tuning a search index. Using the Enterprise Search Management Console, you can now: • Create the ES SQL Server database.

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• Create a web application for performing ES searches. • View search server and search index logs. • Run a wizard to guide you through creating a search index. • Create the templates used to create search indexes. • Add or subtract from the collection of BAQs used in a search template or by an active search index. • Tune the BAQs used in a search template or the BAQs used by an active search index. • Launch the search web application to test different search indexes. Note also a setting in Company Configuration is available to set the search URL to a particular search index. If needed, you can override this value at the user level.

Named Searches Create a series of pre-set search options using the Named Search functionality. You launch these searches manually from the Named Search drop-down list found within each search program, or set up a specific Named Search option as the default for the search program. You can also automatically populate data within either the search program or its parent entry or maintenance program using Named Searches.

Quick Searches The Quick Search functionality is a dynamic tool useful in improving the productivity of searches. You create configurable searches that you can then use within your own user account, or share publicly with other users.

Standard Searches Search programs are accessible throughout the application. Easily locate and organize records using filters and specific criteria in any available search program. Define sorting or starting values, as well as specific terms, when performing a basic search.

Security Overview Security for your application is defined through a few key programs. The Security Group Maintenance program should be used first to setup security groups. Next, use the User Account Maintenance program to create accounts for all of your system users, and then assign each user to the appropriate security group(s). Assigning users to security groups makes setting system security quicker and easier. For example, you may want to disallow access to Payroll programs for most users. If you have setup security groups, you can quickly tell the software to only allow access to Payroll programs to the security group called Payroll. Use the other security programsto set security privileges at specific levels in the software. The highest level would be at the Main Menu. If you want a program to not display on the Main Menu for a user or group of users, use Menu Maintenance. If you want to block access to a program from wherever that program may be launched (Main Menu or from within another program), use Process Security Maintenance. This same process also allows you to block groups and users from the ability to perform certain functions within a program like Get New, Update, and Delete. At the lowest level, you can block group/user access to a specific field in a table. Use the Field Security Maintenance program to do this.

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Menu Security Report Use this report to review the current access users and security groups have on the Main Menu, as well as to evaluate the security that is currently set up for your programs.

ShopVision Overview The ShopVision module displays strategic data required for critical short-term and long-term decision making. The data displays in a dynamic graphic tool that allows you to sort, group, and view data in a grid, pie chart, bar chart, or graph.

Cash Flow Use this program to review the cash flow throughout the application in terms of cash buckets.

Customer Shipping Performance Use this program to review aggregated shipping data in a dashboard format. This dashboard displays high-level summaries of data to enable executives to monitor and analyze shipping performance by different parameters such as part, plant, and shipping method.

Plant Performance Use this program to review aggregated plant data in a dashboard format. This dashboard displays high-level summaries of data to enable executives to monitor plants by different parameters such as expense code, labor type, resource group, shift, and supervisor.

Sales Order Backlog Analysis Use this program to review aggregated backlog order data in a dashboard format. This dashboard displays high-level summaries of data to enable executives to monitor open orders by different parameters such as customer, order, part, plant, ship-to, and sales territory.

Supplier Performance Use this program to review aggregated supplier data in a dashboard format. This dashboard displays high-level summaries of data to enable executives to monitor supplier performance by different parameters such as customer, part, plant, ship-to, and sales territory.

Sourcing Overview Sourcing Integration The Sourcing application is fully integrated with the Epicor application.

Styling and Themes Overview The Styling and Themes functionality gives you complete control over the look and feel of the entire user interface (UI). Set this tool to display a pre-built design or theme and access it from the options installed with the Epicor application. Use this tool to edit an existing theme and create a new theme. Use the styling functionality to manipulate the look of each item or component within the interface, including

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buttons, check boxes, and fields. It gives you complete control over the look of each component, as you can update the different states in which they display. For example, you can create multiple button states - normal, selected, or pressed - in a graphics program and then add these various states as the default look for all buttons within the Epicor application. Since you are updating one user interface definition, or UI role, the changes you make are displayed globally throughout the interface. Your updated or new theme can then be made available to everyone within your organization. This tool set contains export and import functions so you can pass along your revised or new theme to anyone. Use the styling functionality to create a user interface that is unique to your company, departments, or users. By refining the look of existing themes or creating new themes, you can transform the Epicor application to display an entirely different look and feel.

Load Style Theme Use this program to quickly preview the look and feel of the interface by loading in any pre-built, new, or updated Theme during the current session of the application. ®

Microsoft Office 2007 Style The application can be styled to reflect the look and feel of Microsoft Office 2007.

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Feature Summary

RunTime Styler This is the primary tool of the Styling functionality. This tool lets you change the appearance of every component within the user interface. You can then see this change immediately, as the interface is updated while the application runs. This will help you decide if you like, or do not like, the change to the interface.

Style Tracking This is a tracking mode you activate that lets you find out the details for a specific interface component. This tool will help you complete your new or updated theme.

Theme Maintenance Wizard This tool lets you manage all the themes available for your client installation. Use this tool to add, activate, and delete themes. You can also select a specific theme to be the default for your client installation.

System Management Overview Use this area of functionality to maintain system-wide maintenance information. Examples of maintenance areas include custom field maps, database records, menus, process calling, report data, report styles, sub process menus, system agent and system monitor applications.

/RPT Run Time Argument Use the /RPT argument to give the application multiple printer options. When active, the application first checks to see if a default printer is selected on a Crystal Report definition. If it is, this printer and its settings are automatically used to print out the report.

Administration Console The Administration Console is a MMC (Microsoft Management Console) snap-in for the Epicor 9.0 Application. The Administration Console replaces the Progress Data Administration Menu that used to be used to configure license and company information, and to provide license and session information. Features of the Administration Console include: • Support for multiple server installations • License file import • Organization and company definition • User maintenance across companies and servers • Replication server • Session information

BI Web Parts This functionality supports the Performance Canvas capability from DSP. Use this feature to create dashboards and publish data mart information created with Epicor Cube Connect. The published information can be delivered through Microsoft Office SharePoint Server (MOSS) web parts, Web 2.0 AJAX, or HTML forms with search and for Mobile devices such as Blackberry and Cymbian.

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Company Configuration Use this module to setup your company configuration information. Examples of configurations include accounts payable, accounts receivable, asset management, general ledger, company records, CRM, data collection, field service, help desk, internationalization, inventory, job, MRP, orders, payroll, purchasing, quality assurance, quote, shipping and receiving.

Compression Application data between the client and application server can be compressed to improve performance. You can enable data compression between the client and application server on a per user basis. Using compression may increase application performance, especially when data transmission distances between the client and application server are significant. To enable compression for a user, launch User Maintenance, navigate to the Options sheet, and select Enable network compression. The setting takes effect the next time the user logs on. There are three entries in the .mfgsys file that affect compression. The CompressionEnabled setting is controlled as described above in User Maintenance. The value set on the user record always overrides the CompressionEnabled value in the .mfgsys file. The other two entries are maintained in the .mfgsys file. They are and . Both are set at recommended values. Compression level, as it is adjusted higher, compresses data into smaller packets but takes more processing time to do the compression. Compression threshold is the point (in kilobytes) at which any compression is done at all. For example, at the default setting any data set smaller than 512k is not compressed.

Context Menu Maintenance The Context Menu Maintenance program lets you both personalize and customize context menus throughout the Epicor Application. These menus appear when you right-click on specific fields; they are frequently used as a short cut to launch related entry programs, trackers, and search programs. With this customization tool you can: • Add new program menu items to a selected context menu. • Add new search menu items to a selected context menu. • Initially the context menu changes are saved as personalizations to your user account. If you need, however, you can update this context menu throughout your Epicor Application. • Create new context menus that you can then attach to fields when you are in customization mode. • Report Style and Report Data Definition - The Report Style Maintenance program now lets you specify an Output Location. This location will override the default location for Bartender and EDI reports. If an Output Location is not defined, the reports are automatically printed to these locations: • MfgSysData/Bartender • MfgSysData/EDI The Report Data Definition window now lets users specify a Report Style for a Rule, instead of the Report Template. This means that some Report Style parameters are applied when rules evaluate to TRUE - like the Report Template Location, the Output Location, and the Report Options.

Cube Connect Use Cube Connect to create and manipulate Microsoft SQL Server Analysis Services (SSAS) standard star schemas. You can insert a correct security model into online analytical processing (OLAP) cubes. If a user can only see one company and a number of projects, this condition is reflected in the OLAP cubes.

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Feature Summary

This functionality also updates the VBI dynaMarts so that work with Cube Connect.

Customization/Personalization Maintenance The Customization/Personalization Maintenance program lets you manage all the customizations and personalizations on your system. With this program you can: • Review the details on each customization or personalization, including the Product ID, Version, Last Updated By, Form Name, and Parent Layer. • Delete the customizations that you no longer need. • Delete all the personalizations that were created for a specific employee. This feature is useful, for example, when an employee has left your company. • Select a customization as being a Work in Progress. This prevents the customization from being used within the Epicor Application before it is ready. • Export a customization that you wish to use elsewhere. • Import a customization that you want to incorporate into your Epicor Application. • Verify Customizations - This functionality lets you test if your customizations and personalizations work properly. This verification tool can review all the custom fields and code within a selected customization/personalization or a group of customizations and personalizations. It then informs you whether or not the customization/personalization is valid. • Run Mode/Developer Mode Access - You can immediately launch a customization/personalization in both Run Mode and Developer Mode within Customization/Personalization Maintenance. You can use these functions, for example, to discover why a selected personalization or customization is not working properly. • Verification Warning - When users attempt to launch a customized or personalized program that is not compatible, an error message is displayed that prevents the user from launching the program. Customization/Personalization Maintenance can then be used to upgrade the program. If the customized or personalized program is compatible, however, no error message will appear and the user can run the program as expected.

Document Attachments ®

In addition to document links, the application supports SharePoint document library attachments with support for application metadata, document versions, and collaboration. The following attachment types are supported: • SharePoint Document (documents stored in a sharepoint document list) • File System Document (documents stored in a defined file system location • Attachment Link specific document link to a file location • Collaboration Link Specific link to SharePoint Document List The Attachments sheet on the Company Configuration program allows you to define the default attachment type and to create a SharePoint document library.

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Set up multiple attachment types using the Document Type Maintenance program. Optionally, document types can be reserved for specific tables. Each document type will appear in a program's tree view using an icon that you specify. Users can drag documents to the icon to add an attachment to a record. The document types are added to the New menu on the SharePoint document library, so that you can create attachments on the SharePoint site.

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Use the Document Type Control program to identify the tables that will be associated with attachments that are reserved for a specific table. This program also allows you to set whether the icon for a document type will be exposed in the tree view regardless of whether attachments are present on a record. For each record added, this program creates a folder in the SharePoint document library for the appropriate company.

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Add metadata to attachments using information from the associated application record using the Document Type Metadata program. The metadata appears as columns in the SharePoint site along with the attachment file. In SharePoint, you can sort and filter the attachment records by the metadata and create custom library views.

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The following shows the attachment folder in the tree view of the Customer Maintenance program.

After dragging a file to the folder, it is added to the SharePoint library.

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External Company Maintenance Functionality is available on the Actions menu within External Company Maintenance. This menu option is Initialize all Global Parts, Customers, and Suppliers. When you select this option, all global records are updated to display current information within the application.

Implementation Checklist The Implementation Checklist program is enhanced to let you search for a specific form; you launch this search function from either a button or a context menu. When you define a form, the selected program (form) can then be launched directly from this section of the checklist. To previously set up this feature, users would need to directly enter the specific Form ID.

Multi-Company Menu Define all companies within the organization and user security and access rights by function for each. Moving between companies becomes as simple as selecting the company and function from the left hand menu hierarchy. In this manner a user can switch between order entry in one company to any number of other companies by selecting that option on the menu. This can significantly increase user productivity by removing the need to log in and out of different companies.

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Multiple System Agents You can set up multiple system agents based on your requirements for generating reports and processes. With multiple system agents, you can send reports to different AppServers based on a set of rules you define. For example, a system agent can be defined using AppServers with different schedules so various processes and reports run at times that make better use of your available network resources. System agents could also be located on servers in different time zones so that multiple sites in these different time zones can all share one common database. Use System Agent Maintenance to set up multiple system agents; this program is located in the System Management > Utilities folder on the main menu.

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System Tasks Use this module to view system-wide information, such as the Data Dictionary, Integrated Table Workbench, and the Implementation Checklist.

Performance Tuning Technical Reference Guides Two new technical reference guides are now available - The Performance Tuning Technical Reference Guide (SQL) and Performance Tuning Technical Reference Guide (Progress). Use these guides to improve the performance of SQL and Progress databases. The guides each contain a series of instructions; each set of instructions documents a potential performance tuning option. Implement the options which best match the configuration of your system. These guides are located within the online help as .pdf files. To display these files using the Table of Contents pane within the help system, navigate to the System Management > Advanced Topic section.

Plant Configuration Control Use Plant Configuration Control to define how each plant interacts with various modules within the application. You first create plant records within Plant Maintenance. This program contains default manufacturing information, like MRP parameters, that you define for each plant. You can then open this plant record within Plant Configuration Control to indicate how this plant handles inventory, shipping and receiving, and other key business functions.

Processes Use this module to setup system-wide server processes. Examples of processes include BAQ exports, credit card keys, eurofinancial server, fill shop capacity, generic integration, global alerts/email server and multi-company server.

Report Style - Output EDI You can define the output format each report uses for EDI. You define this setting within Report Maintenance; the Styles - Detail sheet contains the Output EDI drop down list. You can either output the report to EDI as either plain text or as an .xml file. The data contained on this report can then be transmitted using Service Connect.

Sales Connect Within the Sales Connect application, you can add Alternate Bill To locations to customer records.

Status Balloon Properties Set the status balloon properties to enable or disable balloon notifications from being displayed by the System Monitor icon. Users can choose whether or not to receive balloon notifications for tasks tracked in their System Monitor. Example of a balloon notification:

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Feature Summary

Notifications can be set for: • Successful reports. • Report errors. • Successful processes. • Process errors. Open System Monitor by double-clicking its icon in the system tray, then select Actions > Status Balloon Properties. Select the items for which you want notifications and click OK.

TIE Commerce Overview TIE Commerce Integration The TIE Commerce application is fully integrated with both the Epicor and Service Connect applications.

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Epicor 9 | 9.05.604

Additional information is available at the Education and Documentation areas of the EPICWeb Customer Portal. To access this site, you need a Site ID and an EPICweb account. To create an account, go to http://support.epicor.com.

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