EOD Grind Failures

1. Look for “Grind Has Not Run (Previous day)” in the command center alerts. Ignore PHx and TAx delis. They are Arizona time zone and run EOD at 5am central time. 2. Drop GNDDBF30.XXX in to yesterday’s dated sub (example: D:\Bootdrv\Alohaqs\20110502) Verify the terminals are up with a floating logo. 3. Restart the CtrlSvr service on the BOH using the Query Services in command center. This syncs the terminal time with the BOH server. 4. Query Task threw command center and kill all the grindq and dwin tasks.

6. Run a grind on yesterday’s dated sub either through run on the BOH or the run command in command center. D:\BOOTDRV\AlohaQS\BIN\grindq.exe /date 20110502 5. Reimport sales by running c:\progra~1\menulink\alohaimport.vbs either through the run command on the BOH or command prompt in command center.

6. Verify the Boanet image name is running:

6. Verify that the DOB is correct on the terminal. DOB is located below the sign in keypad on a terminal.

8. Notify the site that online orders at 5am did not import due to this issue or let them know to check for online orders.

9. Verify that sales/labor look correct in menulink client. Inventory-->Sales-->Reports->1.010 Daily Sales Report. 10. Add deli to ticket 23689 EOD Grind Not Completing