Enterprise Systems Manager Monitoring in Richland Kennewick Pasco WA Resume Wayne Dollar

WAYNE DOLLAR

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(972) 979 3352

Professional Summary               

Experience participating in large, global, enterprise monitoring implementation/integration projects. Expertise in CA Spectrum, CA Insight, CA System Edge, CA eHealth, CA APM, Solarwinds, IBM Tivoli, HP - Open View, and Cisco Monitoring, identifying, analyzing issues and escalating to required levels and attention. Understanding of information processing principles and practices. Manage installation, maintenance and support of complex technical infrastructures, hardware Perform root cause analysis for service interruption recovery; Create preventative measures on complex project Provide technical direction to Sr. System, System, Associate Engineers and contractors. System design, development, integration, migration, and configuration across multiple sites. Communicates with clients to deliver high-quality services and meet industry specifications. Practical experience of IT Service Management in a complex IT operations environment Exceptional communicator with both technical and nontechnical audiences Strong interpersonal skills with ability to lead and motivate cross-functional teams Ability to think strategically to deliver innovative solutions Certifications: • CA Software Delivery • MCSE • CNE • Asset Management • CANDLE Command Center EDUCATION: Western Business College, Portland, OR, Business Administration and Computers

CAREER PROGRESSION TATA | Network Tools Lead 11/14 – 4/15 Duties were, but are not limited to, network engineering and support of multi-protocol enterprise networks. Also performing network audits; critical evaluations and develop recommendations with regard to network hardware.  Work with internal and external customers to understand current and future requirements and develop scalable and cost efficient solutions  Research and document new products and tools; interact with vendors on ongoing basis with vendors for the purpose of investigating new equipment and services Computers Unlimited | IT Manager 10/07 – 5/14 Supervise and manage the newly formed infrastructure team related to new CA projects and initiatives. Oversee and lead the infrastructure team in the delivery of multiple projects. Provide assessment of overall infrastructure environment related to enterprise CA tools and independent applications. Identify if the current infrastructures can withstand future upgrades.     

Assess the current environment with respect to best practices Practiced in CA products - ServiceDesk (11.6+), ServiceNow, eHealth, Spectrum, Exec Insight, ServiceNow Documented and tracked reported matters of significance where assigned; ensure issue has been resolved as appropriate and in accordance with established service agreements or procedures. Integrate CA Spectrum Infrastructure Manager, CA Service Operations Insight, CA Virtual Assurance (VAIM), and other CA components such as eHealth, NetQoS, APM (Wily) Introscope and Customer Experience Manager (CEM) Spectrum (monitoring, troubleshooting) Analyze data traffic patterns within system infrastructure, detecting operational problems and recommending improvements to ensure optimal performance

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CAREER PROGRESSION (continued)

Merlin Intl, Spectrum SOI Analyst 10/12 – 5/13 This role is about leveraging technology with a simple and focused mission around maintaining and improving the core enterprise software. Managed the newly released CA-SOI enterprise platform integration and deployment.  Provide subject matter skills on CA Service Operations Insight (SOI), Spectrum, e-Health, and Service Desk.  Customize CA Service Operations Insight to provide dashboards, monitoring and alerts for numerous applications in the production and pre-production environments.  Integrate CA Spectrum Infrastructure Manager, CA Service Operations Insight, CA Virtual Assurance (VAIM), and other CA components such as eHealth, NetQoS, APM (Wily) Introscope and Customer Experience Manager (CEM).  Develop SOI policies to effectively notify and ticket based on infrastructure and performance alerts.  Train development and performance testing staff on the use of CA Service Operations Insight to find the root cause of performance issues. TEK Systems (LPS) CA Tools \Network Consultant 06/12- 09/12 Supporting two groups: The ECC (Enterprise Command Center) AND the System Assurance Groups, reviewing the current alerting structure and determining best business practices for a more proactive- predicative environment. Standardize alerts so that they can minimize problems in a more efficient way. Working with internal and external customers to understand current and future requirements and develop scalable and cost efficient solutions  Spectrum (monitoring, troubleshooting)  CA e-health (research and performance troubleshooting Jacksonville Electric Authority (JEA) Sr. Systems Engineer 02/10- 06/12 Position was primarily responsible for managing medium to large-scale projects involving all CA Information Technology (IT) solutions.  Maintain an issues list and manage the deliverables and resolution of those issues in an effective and timely manner; use judgment in escalating issues when appropriate.  Effectively utilize appropriate tools to communicate project information to a broad audience.  Ensure system test plans are developed, approved, and implemented.  Assure effective project hand-off to support teams.

WILY: Included in this work are the installation, configuration and maintenance of CA APM components, documentation of the application monitoring infrastructure, and training for project personnel in the use of monitoring tools for application troubleshooting and root cause analysis.  Developed and configured initial Wily monitoring templates for critical alerting of maxamo.  Knowledge of Software Development Life Cycle (SDLC)  Application support trouble shooting techniques.  Knowledge of how complex applications interact with OS, WEB, DB, and Hardware componen ts

SPECTRUM: Senior Systems Engineer responsible for the architectural design and implementation of CA Enterprise Tools in a managed services/data center environment  Effectively utilize appropriate tools to communicate project information to a broad audience.  Assure disaster recovery, security, and availability is addressed as a part of the project.  Manage the vendor(s) relationship; manage vendor work effort to contract and scope document.  Plans and controls scope for complex, ambiguous or fluid projects.

e-Health: Working with emerging datacenter automation and monitoring technologies. Responsible for serving as a networking subject matter expert, as well as for implementing HP Network Automation solutions, alongside implementing & running the CA suite of monitoring tools  Install / Configure / Maintain HP NA, CA eHealth, CA Spectrum and instances

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Lead and established automation / monitoring standards and best practices Provide automation / monitoring strategy and technology development

West Corp| Senior Systems Administrator 10/09 – 02/10 Responsible for identifying and analyzing system requirements to develop detailed design specifications for data traffic and system enhancements to include designing, configuring, and maintaining system services within company infrastructure, monitoring the data communications to ensure system is available to all users  Analyze data traffic patterns within system infrastructure, detecting operational problems and recommending improvements to ensure optimal performance  Participate in the activities involved in the quality resolution of system issues or concerns  Successful project completion (on-time, on-budget, goals met).  Knowledge of operating systems, application development, database management, interface engines. Verigent | Senior Systems Administrator 4/08 – 12/08 Provide technical information and technology support to the enterprise. Work with management to formulate enterprise-wide technical information on new technology products and/or service strategies. Leverage extensive industry and enterprise knowledge in identifying problems and recommending integrated solutions, products and services in support of the enterprise's business goals or technical needs. Provide recommendations and guidance in the design, development, implementation and management of products and solutions.  Maintain operational status of NSM/TNG consoles for clients, including a 7X24 Service Desk.  Maintenance of CA Enterprise tools and assists personnel with trouble shooting if any.  Work with customers and IS managers/directors in the planning and budgeting of assigned capital and operating projects.  Develops, manages, documents and reports on the entire budget for their project and is accountable for staying within budget guidelines for both capital and operating and communicating clearly and early when there is a risk to budget and developing options. Search 5 Staffing, Inc │ Unicenter Enterprise Manager 01/07 – 09/07 Work with management to formulate enterprise-wide technical information on new technology products and/or service strategies. Leverage extensive industry and enterprise knowledge in identifying problems and recommending integrated solutions, products and services supporting the business goals or technical needs. Enterprise monitoring tools included following CA Unicenter Products: CA Unicenter NSM r.11 and CA-Insight CA CMDB, Service Desk.  Decreased server and processing down time by defining basic alerts to efficiently target critical alerts.  Provide recommendations and guidance in the design, development, implementation and management of products and solutions  Resolving complex issues, assisted in escalating issues. CSC │ Senior Computer Scientist 04/03 – 06/06 Responsible for managing medium to large-scale projects involving all types of Information Technology (IT) solutions. Perform project management for new system implementations, large-scale upgrades of existing systems on a global scale. Special focus projects requiring multiple resources and expertise from across the enterprise and any other IT-related projects which require a high-level of management and organization to be successful.  Leads project teams to ensure scope, timeliness, deliverable s, budgets and quality are meeting and exceeding expectations.  Lead project teams through all phases of life cycle development on complex large scale projects.

NCI Systems, Inc. │ TNG Enterprise Advisor 10/02 – 04/03 Coordinated the installation, operations, and maintenance of enterprise networks systems. Analyzed design, engineering, and equipment requirements to support telecommunications efforts. Evaluated hardware, software, and network capabilities. Assessed transition protocols for nation-wide client sites.  Ability to effectively manage relationships with other architecture teams, application teams, stakeholders, business and customer representatives  Designed and engineered major enterprise systems, delivering high-quality, cost-efficient operations.  Integrated updated call center software into an existing enterprise management system, training and mentoring end-users.  Monitored daily activity for a client’s network, documenting backups, databases, and change controls for seven days to provide a basis for proactive decision-making and organizational improvements.  Created recovery action plans to effectively troubleshoot systems in an unexpected state. Louis Vuitton & Moet Hennessy – DFS │ TNG Consultant 04/01 – 02/02 Supervised operational teams for IT global asset management, software deployment, and self service. Refined and administered plans, policies, and procedures to introduce TNG into client sites across Asia and Europe. Managed the technical services staff through ongoing development and production efforts.  Research, evaluate, and approve hardware and software solutions for complex problems; work with third party vendors to drive product roadmaps and feature enhancements  Makes recommendations to management on desirable additions and development  Continually plan for the expansion of the Rackspace network  Assist troubleshooting of highly complex network problems and acts as a high level escalation point for Network Engineers  Coordinated project plans and deployment schedules for TNG 2.4 on Windows 2000 and SQL 7.0.  Established in-house training and materials to mentor employees through enterprise management, Enhanced enterprise management reputation, productivity, and reliability by instituting a proof of concept that significantly increased customer satisfaction. CSX Technologies │ Enterprise Systems Management Specialist 05/99 – 10/00 Developed project plans for TNG 2.2 migration of enterprise servers as well as TNG add-on packages, including NMO, SSO, and RMO. Tested Unicenter TNG Core repository fail-over systems. Administered and supported 1500 SQL Servers with CA Unicenter TNG and Seagate Crystal Reports.  Establish and maintain key relationships with strategic suppliers  Good understanding of the organization’s goals and objectives.  Proven analytical, strategic vision drawing on strong problem-solving abilities.  Able to prioritize and execute tasks in a high-pressure environment.  Strong written, oral, and interpersonal communication skills.  Monitored and determined alert statuses for 100,000+ servers across 30 states and 2,000 sites.