Enterprise Networks Solutions Engineer in San Diego CA Resume Jeanie Anderson

Jeanie Anderson (858) 848-5326 San Diego, CA 92129

[email protected] http://www.linkedin.com/in/jeanieanderson

PROFESSIONAL SUMMARY Forward-thinking Senior Design & Applications Sales Engineer with solid reputation for delivering innovative, collaborative, and cost-effective Business Enterprise and Public Safety NG9-1-1 Communications solutions. Pivotal resource for leading organizations/clients, including: AVAYA/Nortel Cassidian Communications /PlantCML State of California Albuquerque Police & Fire CenturyLink Auto Club of Southern California Fort Collins, CO Sweetwater Union High School District AT&T Sheraton Harbor Island-San Diego State of Wash. NG9-1-1 San Diego County Office of Education County of Orange Desert Regional Medical Center

Toyota Carlsbad Rady Children's Hospital Long Beach Police & Fire Verizon Wireless Time Warner Cable Unitrin Specialty Insurance

Subject Matter Expert and prime engineer for multi-million dollar opportunities in all vertical markets, encompassing customer discovery meetings, network assessments, detailed system design-build documents, VISIO diagrams, RFPs, BOMs, proof of concept, project management, multi-vendor integrations, traffic engineering, bandwidth assessments, equipment room layouts and system configurations. Relentlessly strives to produce “best in class” solutions and create win-wins for both sales teams and clients. Won numerous contracts by thoroughly understanding customer needs and depicting complex solutions in VISIO. TECHNICAL SUMMARY Technologies: AVAYA Nortel CS1000 Rel 7.5 PBX, AVAYA Aura Contact Center, Nortel BCM, AVAYA Aura Communications Manager, VESTA Pallas, VESTA M1, VESTA CS, NG 9-1-1, Sentinel Patriot, MagIC MIS, Aurora MIS, Computer Aided Dispatch (CAD), Computer Telephony Integration (CTI), VELA GIS Mapping Solutions, Mapped ALI, PRI, ISDN, Q.Sig, Unified Communications, CallPilot Unified Messaging, Digital Logging Recorders, Telephony Manager, Reader boards, Remote IP Systems, VPN Home Office, Mobility Solutions, MAS, WLAN, Nortel Meridian 1, VoIP, Nortel Multimedia Conferencing (NMS), IVR, Call Recording / Quality Monitoring, Enterprise Data Solutions–Ethernet Switches, CISCO, Routers, POE, QoS, Security, WLAN, MPLS, SIP trunks, H.323, VoIP, IP Sets, ShoreTel, TelStrat, NENA NG9-1-1, NENA i3, ESINets, Intrado, Call Accounting, E-911, MerMail, Windows OS, LAN–WAN, SQL. Software/Tools: VISIO, Windows 7, MS Office Suite, MS Project, MS Outlook, Internet Explorer, SalesForce, CRM, White-boarding, Network Bandwidth Estimation tools, Erlang Traffic Engineering, Capacity Planning Tools, Enterprise Configuration Tools, Digital Camera, Photoshop, Lightroom, Google Earth, Google Voice, WebEx.

PROFESSIONAL EXPERIENCE Solutions Engineer – Public Safety 9-1-1 Call Center Applications

2009 – 08/2011

Cassidian Communications (formerly PLANT CML)

Temecula, CA

As the Solutions Engineer for nine western states, provided expert technical sales assistance to Cassidian’s Account Management team, channel partners and customers regarding prospective sales opportunities for telephony products, GIS mapping solutions, network design and integration assistance. Key Accomplishments: Consulted, engineered and delivered highly customized and thoroughly documented complex Public Safety communications solutions within Cassidian’s diverse Call Center applications portfolio for customers in the Western States: CA, WA, ID, AK, CO, NM, UT, WY, and MT. Supported Regional Account Managers in the field and traveled to customers in the Western States to present solutions and demonstrate product portfolio. Responded to RFPs with insightful professional responses packages for clients and channel partners that garnered a high success rate and customer satisfaction. Designs included VISIOs, Solutions Overviews, Detailed System Designs, Interoperability Requirements, Bandwidth Assessments, Power Engineering and Equipment Rack Layouts. Amassed library of in-depth knowledge for all Cassidian application solutions, releases, platforms, migrations and integrations to maintain a competitive edge over competitors. Synergized with diverse teams to develop customer applications and enhancements. Discovered the customer’s technical and operational needs, identified the technical capabilities that exist in which to fill the needs and presented the benefits as well as risks of the possible technical solutions. Acted as technical resource and liaison to Cassidian’s project management, product management, research & development, and customer service teams on all applicable technical issues. Created Use Cases and Functional Requirement Documents specific to each customer. Provided site specific analysis on key technical requirements specific to customers’ needs and contractual commitments and responded to RFPs with timely and winning solutions for customers and their channel partners, including: AT&T, Verizon, Qwest / CenturyLink, Frontier Communications, Motorola and others. Success rate over 60% for RFPs. Documented Customer Call Flow processes and applications involved. State of California – 9-1-1 Systems and Services MPA RFP: Significant contributor to collaborative effort delivering scalable single and multi-host solutions in the Cassidian portfolio – including all AVAYA CM solutions, Uninterrupted Power Systems (UPS) Configurations / Bills of Material, NICE digital logging recorder configurations; collaboration with many departments including product line managers to craft insightful RFP responses to Next Generation 9-1-1 requirements for all size systems in the State of CA. ($$$ Multi-Million). Larimer Emergency Telephone Authority - Fort Collins, CO: Successful applications migration to latest VESTA CS solution with Contact Center, Skills based Routing, Reader boards, Aurora MIS ($300K). Albuquerque Police & Fire – Albuquerque, NM: Engineering winning solution consisting of discovery, design, definition and deployment documentation for a highly complex mission critical 9-11 communications solution; 46 VoIP call taking positions; Aurora MIS, VELA Mapping, VESTA CS with Contact Center. ($800K). State of Washington – Initiative to Migrate to Next Generation 9-1-1 – worked with Qwest / CenturyLink engineering team to provide comprehensive integrated NG 9-1-1 solutions to TComm911 (Thurston County), CRESA (Clark County), and Spokane County 9-1-1 with migrations to VESTA CS with Cassidian ESINet Integration Module (EIM). Created detailed VISIOs with all network interfaces on both the AVAYA CS and VESTA CS networks, segregated with routers. Santa Fe NM – identified solution elements for VESTA M1 IP Remote PSAP, concisely documented solution and presented package to Solutions Engineering team as Best Practice. Coordinated implementation efforts with Cassidian technical support and field engineer in concert with channel partner’s technical team to insure all parties had clarity on functional requirements of solution. Jeanie Anderson • Page 2 of 3 (858) 848-5326 • [email protected]

Senior Design Engineer – Nortel Enterprise Solutions Integrated Technology

2006 – 2009 San Diego, CA

Catalyst providing consultative sales engineering expertise to clients of this Nortel Elite Channel Partner. Produced technical solutions packages for integrated sales team with key deliverables, such as Nortel enterprise configuration quotes, RFP responses, cost-margin-pricing quotations, scopes of work, VISIO, network diagrams, system configurations, environmental/power engineering specifications and latest marketing incentives. Key Accomplishments: Effectively engineered numerous installed base upgrades and migrations to current application levels for enterprise communications servers, unified messaging, multimedia contact center, digital mobility and unified communications solutions. Sweetwater Union High School District: Designed and won major contract to deliver K-12 E-Rate VoIP (Nortel CS1000) systems to 8 schools, ($2MM). Successfully defined network elements and deployed 10/100/1000 L2/L3 Ethernet POE & QoS routing switches and network integration and coordinated implementation with project team, customer’s Cisco LAN and COX Communications WAN services. Unitrin Specialty Insurance: Architected seamless, multi-site Nortel VoIP networked Contact Center solution with IP agents/SIP over MPLS backbone ($500K). Nortel Systems Engineer AT&T (formerly SBC)

2003 – 2006 San Diego, CA

Delivered complex, multiple site systems with latest technologies to government, education, financial services and commercial accounts. Critical resource and SME to sales, customer and implementation teams, informing them of latest VoIP, Call Center and IVR offerings. Supported RFP effort and provided concisely researched written responses, engineering solutions and VISIO diagrams. Performed site planning, providing customers with system specifications, switchroom environmental specifications, power engineering tools, floor space and cooling requirements. Key Accomplishments: Toyota Carlsbad: Worked with Win Back team on $320K contract for multi-site customer's voice network and IP enabled Nortel Communications Server 1000. Desert Regional Medical Center, Palm Springs: Only vendor out of 4 to identify critical deficiency in the proposed solution. Developed and presented remedy that resulted in being chosen as finalist for $300K upgrade project. Cleared huge $1MM accounts receivable backlog, by researching and resolving old contracts, invoices, billing and installation issues. PROFESSIONAL CERTIFICATIONS CASSIDIAN Communications – VESTA Pallas, VESTA CS, Sentinel Patriot, Aurora MIS courses - 2011 CCNA - CISCO Certified Networking Associate – CISCO Networking Academy - 2006 NORTEL – Numerous training certificates for systems & applications engineering courses - 2009 EDUCATION Bachelor of Science, Astronomy, Cum Laude University of Maryland, College Park, MD Jeanie Anderson • Page 3 of 3 (858) 848-5326 • [email protected]