English for International Tourism_Upper Intermediate_Workbook

English for InternationaL

•

OUflsm

Workbook Miriam Jacob

Itinerary Unit

SeHing

1

Travel agencies and tour

Vocabulary 1:

Types of Holiday

operators

language Focus: compound adjectives with

A Career in Tourism

Recruitment and job hunting

Speechwork:

word stress, in two, three and four-syllable words

Writing 1:

letter-writing format

Speechwork:

Tourism organisations and tourist boards

page 14

,4 Where People

Go

word stress: -tion. -ai, -ial. -ity,

Tourist boards, tour operators, Tourist Information Centres (TICs), and travel agents

page 18

0

Weddings and Honeymoons

Reading 2:

Sells Ring and Confetti Rains

Vocabulary 2:

compound nouns

listening 1 and 2:The Type of Holiday Italians Prefer Writing 2:

com pleting a fax

listening 1: Reading:

work experience describing a career On a Tour of Duty

Vocabulary:

job titles and job terms

listening:

development of tourism in the Czech Republic

Writing 3:

a memo: tourism in the Czech Republic

Reading:

They Came, They Saw, They Ate Pizza

Vocabulary 2:

money terms

Reading :

W hen the Heat is On

listening 2:

Sicilian tourism

Writing 2:

a report on tourism in Sicily

listening 2:

the sales conversation

Reading 1:

Selling Techniques

Writing 3:

a career history -ely

Writing 2:

3

0

language Focus: simple/continuous verb forms Writing 1:

page 9

Trends in Tourism

Reading 1:

types of holiday

numbers

page 4

2

DeveLoping the Topic

Revision

a letter of application

language Focus: past simple/present perfect simple Writing 1:

changing trends in tourism

Speech work:

past verb forms w ith ed

Vocabulary 1;

terms for travellers

Writing 2:

writing from notes

Listening 1:

Top ten highest spending visitors to the UK

Speechwork :

the schwa:l

Vocabulary:

British and American usage

Speaking:

reading figures aloud

0 0 0

•• 0

0

• 0

• • 0

language Focus: the definite artide Writing 1:

5

Travel agenCies

expanding notes into an article

language Focus: asking questions and question ta~

Travel Agents page 22

Speechwork:

intonation in questions

Listening 1:

a booking form

Writing 1:

a letter of confirmation

0 0

Reading 2:

Top Shop

Vocabulary:

compound adjectives

Writing 2:

a fax requesting information

Reading:

Holiday Reps Enjoy a Hard Day's Night

Vocabulary 1:

words with more than one meaning

0

••

Review 1 l anguage Review Units 1-5 page 27

6 Tour Operators

Tour operators and hoteliers

Speechwork:

contractions

l anguage Focus: the passive Writing 1:

page 29

0

a briefing letter for a new employee

listening 1 and 2:Poker game decides the fortune of holiday firms

7

Vocabulary 1:

advertiSing literature

language Focus: referring to the futu re Speechworlc:

pausing and rhythm

page 34

Vocabulary 2:

brochure language

Writing 1:

promotional material

Speechwork:

word boundaries

Vocabulary 1:

business collocations

8 Responsible Tourism page 38

2

Tourist boards

Promoting a Destination

Ecological and economic issues National and local government Environmental and tourism agenCies

l anguage Focus: reporting verbs

0

0

Vocabulary 2:

financial expressions

Writing 2:

a report on sales patterns

Vocabulary 3:

describing leisure pursuits

Reading:

Test Series Gives Big Boost to West Indies Tourism

listening:

promoting Ireland as a tourist destination

Writing 2:

reporting on how Ireland is promoted

Reading:

Battle to Save the Galapagos

Vocabulary 2:

the environment

Listening:

Ecocentrics

Writjng:

Instructions for Travellers to India

• 0

• 0

• 0

Unit

9

AU tourism providers

Develo pin g the Topic

Revision

Setting Vocabulary 1:

two-part verbs

Transport

Language Focus: two-part verbs

page 42

Speechwork:

making announcements

0

Vocabulary 3:

air travel

Listening:

flight scheduling

Reading:

Which Seat on the Plane?

Writing:

a fax: information on

procedures

10

Customer relations departments

Customer Relations

Vocabulary 1:

adjectives describing personality: prefixes

Language Focus· infinitve or gerund?

page 48

Speechwork:

contrastive stress

Writing 1:

replying to a letter of complaint

0

Reading 1:

An Unfortunate Inodent at

Vocabulary 2:

service

Listening :

dealing with cust omers face to-face

Reading 2: Vocabulary 3:

Answering Customer Queries

Ridgeway Tours

expressions with hand

Writing 2:

writing instructions - how to create a good impression

0

• • • 0

Review 2 Language Review Units 6 · 10 page 52

11

Hotels

Hotel Facilities

Language Focus: adjectives and order of adjectives stress in compou nd adjectives

Vocabulary 1:

collocations with and

Writing:

replying to a letter of enqU iry

page 54

12

Hotels, trade fairs, tour operators

Selecting Locations

Language Focus 1: conjunctions Vocabulary: Speechwork:

page 59

pronunciation of the

13

Tourist Information Centres

Vocabulary 1:

tourist facilities

Speech work:

pausing and stress

Language Focus 1:conditionals

page 63

14

Listening 1:

Berlin Tourist Office

Writing 1:

a leaflet giving tourist information

Speechwork:

pausing, stress and pitch

Marketing the Past

Writing 1:

designing a poster

page 6~

Speaking:

Guided tours

0

0 0 0

Language Focus: relative clauses

15

Hotels, airlines, conference organisers

Business Travel page 74

Grand Bohemia Hotel Seeking a Grander Hotel

vocabulary 2:

forming verbs with the prefix en or em

•

Listening:

choosing a site for a theme park

0

Language Focus 2: conjunctions Writing:

recommending a new site

Reading:

Mammon Rampant in City of Shrines

•

Listening 2:

l ondon Tourist Board

0

Language Focus 2: intensifiers Vocabulary 2:

Synonyms: British and American English

Reading:

Greenwich - the Centre of Time and Space

Writng2:

giving tourism information

Listening:

custodians at Dover Castle

Vocabulary 1:

castles and museums

Writing 2:

a speech: life in the Middle Ages

Reading:

Fossils Get into Showbiz

giving a guided tou r Vocabulary 2:

negative and positve adjectives

Writing 3:

writing an advertisement

Vocabulary:

conferences and meetings

Listening:

organising a conference

language Focus: possibility and certainty

Writing 2:

writing a set of instructions

Writing 1:

Reading:

Women Business Travellers

Speech work:

sound and spelling - word stress in homographs

0

a template promotional letter

Review 3

0

listening: Reading:

adjectives letter a

Things to Do

0

Speech work:

• 0

• 0

•

l anguage Review Units 11·15 page 79

Tapescripts

•

81

Key

..

= Readin g text

o = listening text

3

o

Types of Holiday Revision Language Focus

Vocabulary 1

,

a

b

IJ

""" '"

c d

e

i

f 9 ,

What is

Compound adjectives with numbers

thehidden vertical

~

Decide if these sentences a re co rrect or incorrect. Correct the sentences that are wrong. a It's a five miles' drive t o the airport. b O n this two-day escorted t rip to th e Cairngorms, you wiD travel by coach. e Th ere are several three~day weekend break packages in this brochure. d The guests decided to opt for the five~courses set menu. e Management regret to an nounce that there will be a f ourhour delay.

.., 2 Use the information in the grid to w rite short descriptions. (The first one has been done for you .)

word? _ __ _ _ __ a

Use the words that are missing from these sentences to complete the grid.

Its a twrJ-cenirehofid.cutUz,JtingJeKen ~M. You will staslJl two liJ.xw'f il"ve-dNh0t.tJ.4, the FurtJuuJ. in Pa1.errrw arui the pon.u. Nuevo in CefaiJ1. 7k pa~

wi1i in.cLu.d.e hAlf-board with a fUur- course everWtfl meal in flu. tra.d.i.titmai r~ ta.ura.n.t.

a A flight from Londo n to Australia is a _ - _ flight. (4. 4) b A _ _ _ __ is a holiday w here the tour·operator arranges both the f light and the accommodation. (7 & 4)

c Two weeks at a residential art schoo l is a _ _ __ holiday. (7 & 8) d A holiday aboard a luxury liner is a _ _ _. (6) e A two - or three-day holiday which is not taken during t he week is a .(7 & 5) A holiday visitin g a game park is a . (6) 9 A holiday on a farm, staying as a guest of t he owners, is a

a

b

1 2 3 4

Duration

Hotels

Category

locatio n

Oth~

Sicily

two

7 nights

Fortun.l Ponte

..... .....

PalefTT10 Cefalu

HB If aditional restaurant (number of courses..: 4)

on .....'"

HB

S miles

guided~

from the

'" 3 days

Goo

eo. B~~ch N!WDe/hi

.... ...

Mah,1

c

d

Tur key

city cen tre three

14 nights

Da/dfMn

, od

S;men.J

Taurus M ountains

K"

Orlando

"d

a special interest holiday

Cayman Islands

5 a domestic reso rt

14 nigh ts

Toj

a long-haul destination a city break a theme park

two

"d

a What is the opposite of a long-haul destination? b Give an example of each of the following for your country:

Number of centres

Nuovo

_ _ _ _ .(8)

~ 2 Answer these questions:

Tour

.,

....

escorted hiler! FB evt'ning

me~

3 cou~

"' 0

10 nights

Or/,mdo

.....

Sup/erne

Cayman G,,,,"

.....

10 mil es from DiSney World

in Orlando: visit theme pan:s

on beach

Cayman :

be""

HB res tauran t ==

.....

o a

Speechwork

Yours Sincerely,

Word stress The words in the box appear in the two reading texts in

b

0

John Barrett Sales Manager

c

Developing the Topic.

Ms D. Carlisle

patterns.

The Grove House

435 lovers lane arrange

better

castle

client

couple

customer

destination

escape

marriage

occasion

prefer

recommended

reservations

romantic

speciali st

towards

wed ding

abroad

d Europa

lOurs

0

Avenue

74n Newbern Medl ord 02155 Massachu:::se:.t;.s t _ _ _~

Prjnceton

abroad

0

0

Put them into the corred columns according to their stress

•• ••

Types of Holiday

08540

e

•••

•••

Dear Ms Carlisle,

0

. t draw your attention to 0 In particular I woul~ hk\~g the four-hour wedd ings something neW an eXC! I , . es by elephant and h the groom arnlJ in Thailand were rf rmance by drummers . dwithapeo the proceedIngs en 46 in our brochure. We hich is on page . and dancers, W dd' s in hot air balloons ,n are also able to offer we 109 Kenya or on camels in Mombasa.

• ••• 9

We look forward to hearing from you in the near

0

future and welcom ing you on one of our Europa

wedd in g packages. Please phone our help li ne on 10293847456 for up-to-the-minute information on availability.

h

e in whiCh yOU our letter 01 5 Jun moon packageS lhank yOU tor Y .on about our hOney our latest e fmati request info p'ease nnd endos d hich most suit ence ·th a diller . 0_ d those tours w WI have mar",e brochure . I

0

'lour needs .

o

listen to the tape and check your answers.

Writing 1 Th ese are the different sections of a letter. They are in the wrong order. Put them in the corred order, by numbering them 1-10.

0

Nearer at home, here in the States we offer under-sea ceremonies off Florida Keys, or if ou prefer to marry in the Winter we can arrang: the ceremony to be On the ski slopes in Vermont.

8th June

0

5

Developing the Topic Reading 1 Read the articl e Weddings and Honeymoons and answer

the questions. a Why, according to the article, is it becoming more popular in

d What change is affecting this trade at the moment? e W hich extras were once free , but are now to be found 00

Britain to get married abroad? b W hat is the minimum t ime a tou r operator needs to organ ise a wedding abroad?

the supplements lists? W hy is Ireland becoming a popul ar destination?

c Which group of people find this type of weddi ng more attractive?

Weddings and Honeymoons GETTING married .broa d

75 , she said the concept was particularly suited to couples

was once ron$idered a whim

embarking on a second marriage or those who had been living

strictly for the fabulously

together for many years.

wealthy - or deeply eccentric. But over the last to years

"They often want to escape everything and everybody and just celebrate their wedding quietly," said Ms O ' Brien. The majority of wedding couples prefer to travel just with

it has become a much more accepted idea. Indeed, it is now considered trendy. ""-'_--'--' Although the total market

each other, hut an increasing number are inviting a couple of fri ends or relatives. Carol Stokes, Thomson Holidays' long-haul marketing manager, said there is also a growing trend towards

remains relati\·c.ly small, at."Counting for perhaps 15,000 of the dose to 400,000 couples who get married each year, numbers

wedding groups.

arc increasing all the time.

the bride and groom, and on one famous o DM5 t.375 - ,2% COhUt1;ssio7'l

.2% x5f.375 = !>II 1. 167 5~. 375 - 1.167 ~ PM 57.

o

COU ~uy$_m_o:...r_e_--I

.zoS'

7'. on 1994

--t=-- ' - - - - - - - -

Spain Bookings

business too - t-;d

April show 5~e UK mkt.

t 27~ from 44 -+ 427,:....._ _ _ _-1

£l-;-n U5~; turkey nearly x2 mkt.. sha re: now 71.

listen to the tape and compare.

swit1nt or capacity from the main brochuTt' but latt' sales can 100

deal of timc red ucing alloCdtions heClusc we knew h otels had on~ rbo()ked."

block who had paid 1500 from th(' m ain brochure, whjle some had paid i 150 for

E

unspedlled accommodation nn a latc special. 'We ha" e created the prohlt:.'nl as an on time to h(' greeted h)" a four-strong 4S industry ()urseins. \VI;' try to offt'1' team of re presentatives from tht" airlines good-q uality ac.·commodation hut must chartere r. Sunworld. Ha\ing t"•.ndured the compete with the market. At present one

destinAtions. Majorca's di\'crsity m e.lOs thi.'lt the ain:raft disgorges farnilil"S on 10

85

0

THEY each :;pcnd ~ix hours a da)" in resort and then carry out guiding Juties on excursions. Tht' popularity of Majorca as th~ UK 's top pal..-kage-holiday destination means it is a good training ground. "If they

c.m look aft er 1,000 client." in SUOlm('r major o p('rator is ofl'ering a week's half board in a three-star hOlei for £. 139, 'Xl ht"re , a few hundred in ",inter in L.mzarote 50

is easy. The variety of clients aho pro,;dcs good training. Th(~y rang(' rrom thosc.~ on thdr first foreign ho liday to VIPs

upsetting the balance of the market.I> Like all major operators, reps arc s('nt to int en'i(~w other companje~'i' clients to find out wh o is selling what and for how much.

mainstTC'..am holidays, youth groups and

those taking upmarket villa hol idays.

0

A

to give upgrades. La~t year w{' did not hanalternatives. So la.~t winter I spent a great

inevitably c.·ause prt)blems. "Last week we had people going to the same apartment

PALMA ai rport, 02.14 o n a ~ 1it1i ng Tuesday. A Boeing 757 arrives more or le:;s

lengthy wait to get their luggage, clients arc put on coachc!I and minibuses to the ir flnal

80

c

o

9S

oct.."1..Ipyi ng seclud ed ,iUas. One of the big complaints about Inta..