Employee Job Satisfaction in Indian Railways Report

A STUDY ON EMPLOYEE JOB SATISFACTION IN INDIAN RAILWAYS VISAKHAPATNAM A Project Report submitted in partial fulfillment of the requirements for the award of the degree of “Bachelors of Business Administration (Business Analytics)”

Submitted by: G.MEGHANA Reg no: 1214415110 Under the guidance of Dr. G. Arti (Assistant Professor)

GITAM INSTITUTE OF MANAGEMENT GITAM UNIVERSITY (U/s 3 of UGC Act) VISAKHAPATNAM (2015-18)

DECLARATION I, the undersigned, hereby declare that, the project titled “A Study on Employee Job Satisfaction in Indian Railways, Visakhapatnam” submitted to GITAM Institute of Management, GITAM University for the award of the degree Bachelor of Business Administration (Business Analytics) is the original work done by me, under the guidance of Dr. G. Arti, Assistant professor, GITAM Institute of Management. The empirical findings in this report are based on the data collected by me. It was not copied from any other project. The project has not been submitted to any Substitute/University for the award of any Diploma/Degree.

Place: Visakhapatnam

G. MEGHANA

Date:

Reg No. : 1214415110

CERTIFICATE

This is to certify that the project entitled, “A Study on Employee Job Satisfaction in Indian Railways, Visakhapatnam”, is a bonafide work done by Ms. G. MEGHANA, Reg no: 1214415110, and is submitted to GITAM Institute of Management, GITAM University in partial fulfillment for the award of the degree Bachelor of Business Administration (Business Analytics) of GITAM University.

Dr. D. VIJAYA GEETA

Dr. G. Arti

(Head of the Department)

(Assistant Professor)

Place: Visakhapatnam Date:

ACKNOWLEDGEMENT

I am thankful to Prof. P.SHEELA, Principal of GITAM Institute of Management, GITAM University, Vishakhapatnam, for giving me an opportunity to learn and study on very important topic of management. I am thankful to Dr. D.VIJAYA GEETA, Program Coordinator and project guide Dr. G. Arti who helped me and guided me in completing this project. I am immensely thankful to my parents, friends and the respondents who have guided me at every stage in preparing and finishing this project with their valuable suggestions.

CONTENT

Pg. no’s.

Chapter-1:

Chapter-2:

Chapter-3:

Introduction and the Importance

1-6

(i) Introduction

1-2

(ii) Various measures and facilities

2-6

Methodology

7-10

i

Research Problem

7

ii

Need of the study

7

iii

Objectives

7

iv

Scope of the study

8

v

Limitations of the study

8

vi

Research Design

Analysis & Interpretation

8-10 11-26

 Analysis of the data Chapter-4:

Observations and Conclusions  Bibliography  Annexure

27 28 29-31

CHAPTER – I INTRODUCTION

INTRODUCTION TO THE STUDY

About Indian Railways: Indian Railways (IR), a historical legacy, are a vital force in our economy. It is an Indian state-owned enterprise, owned and operated by the Government of India through the Ministry of Railways, which is the biggest Government institution of India which gives more than 17 Lakh people employment. The first railway on Indian sub-continent ran from Bombay to Thane on 16th April 1853. It is interesting to note that though the railways were introduced to facilitate the commercial interest of the British, it played an important role in unifying the country. However, In 1951 the systems were nationalized as one unit, the Indian Railways, becoming one of the largest networks in the world. Railways are ideally suited for long distance travel and movement of bulk commodities. Regarded better than road transport in terms of energy efficiency, land use, environment impact and safety it is always in forefront during national emergency. The Indian Railways have been a great integrating force for more than 150 years. It has helped the economic life of the country and helped in accelerating the development of industry and agriculture. Indian Railways is known to be the largest railway network in Asia. The Indian Railways network binds the social, cultural and economical fabric of the country and covers the whole of country ranging from north to south and east to west removing the distance barrier for its people. The railway network of India has brought together the whole of country hence creating a feeling of unity among Indians. Indian Railways is also helping Indian economy in many ways like by providing fast and reliable transport medium for various needy articles across the country. These include Rice, Wheat, Cereals and Vegetable oils etc. Indian Railways is also transporting various petroleum products like Petrol, Diesel, Cooking Gas, Natural Gas, Kerosene etc. The various types of railways running within our country are Duronto express, Rajdhani express Shatabdi and Jan Shatabdi, Garib Rath and Superfast expresses respectively and Express and Mail train, Fast Passenger and Passenger train and the Suburban Trains respectively.

1 The need of railways is felt by every Indian. Every people in India can get every useful item in time. Our Railways is supporting our economy by providing lakhs of jobs to people and it is also setting up various Locomotive units across the country.

Context and Nature: The context and nature of the present study is based on the job satisfaction. The worker job satisfaction can be affected in positive and negative ways based on various factors. In fact Job satisfaction refers to a person’s feeling of satisfaction on the job, which acts as motivation to work. It is not self satisfaction, happiness or self contentment but satisfaction on the job.

About the Present study: According to the book of D.M. Pestonjee “Motivation and Job Satisfaction” the Job satisfaction is defined as a pleasurable, emotional, state resulting from appraisal of one’s job. An effective reaction to one’s job. The present study undertaken on Employee job satisfaction of employees of East Coast railway has made an attempt to understand the various factors responsible for satisfaction or dissatisfaction of employees on their job. The various factors stressed in the study are the Human resource policies regarding job satisfaction in Indian Railways, Satisfaction of the Indian Railways employees towards various Fringe Benefits and Labour welfare measures in Indian Railways. The study also examines the relationship between employee and the employer and how the relationship helps in motivating employees and in turn it also helped to know about the improvement of the individual (employee) as well as organisational performance.

TOPIC RELATED CONCEPTS:Indian Railways, which had a modest beginning in 1853, has since then been an integral part of the nation and a network that has held together a population of one billion. A self-propelled social welfare system that has become the lifeline of a nation, Indian Railways has woven a sub-continent together and brought to life the concept of a united India.

2 The railways in India are the largest rail web in Asia and the world’s second largest under one management. With a huge workforce of about 1.65 million, it runs some 11,000 trains every day, including 7,000 passenger trains. The various measures and facilities discussed here in this survey are:

Labour Welfare measures in Indian railways: Employee’s welfare refers to “the efforts made to provide good life worth for employees”. Employee’s welfare means anything done for the comfort and improvement, Intellectual or social, of the employees over and above the wages paid which is not necessity of the industry. Welfare means fairing or doing well. It is a comprehensive term, and refers to the physical, mental, moral and emotional wellbeing of an individual. Employee or Labour welfare, also referred to as betterment work for employees, relates to taking care of the wellbeing of employees by employers. To meet requirements of various legislations relating to fringe benefits. Employee welfare facilities are categorised as (a) intra-mural and (b) extra-mural. Intra-mural activities consists of facilities provided within the organisations or factories and include medical facilities, compensation for accidents, provision of crèches and canteens, supply of drinking water, washing and bathing facilities, provision of safety measures, activities relating to improving conditions of employment and etc. Extra-mural activities cover the services and facilities provided outside the factory such as housing accommodation, indoor and outdoor recreational facilities, amusement and sports, educational facilities for adults and children, and etc. Some of the welfare measures analysed here in this study are: Residential accommodation facilities: Railways offer residential quarters to it employees within railway colonies. These colonies have all the basic amenities and facilities. Almost 44% of employees stay in Railway Colonies.

3 Medical facilities: Employees and their families are entitled to free medical facilities at any of the hospitals in the Railway’s excellent and extensive network. The medical care provided is of good quality. But if the need arises, the Railways will pay for your medical treatment at other facilities as well. Canteen facilities: Railway Employees are entitled to subsidized meals at Railway canteens across the nation with reasonable costs. Educational facilities: Those staying in railway colonies have access to good educational facilities such as schools and colleges. So it is a good place to start a family. Training and Development programmes: To ensure your professional growth, the Railways has a training program at all levels. Over 3.2 Lakh staff members and over 7500 officers undergo training every year. Employees are sent to the best educational institutes in India or even abroad for training commensurate with their professional position.

Fringe benefits of the Indian Railways: Fringe benefits motivate the employees for the better performance, it also boosts up employee morale and improves human relations and thereby it increases the job satisfaction of the employees. Some of the fringe benefits analysed here in thus study are:

4 Provident fund: The Indian Railways offers pensionable jobs to its employees. This means financial security for lifetime and to your family once you pass away. Employee counseling: The Indian Railways also invests in training for employees within the organization, but also provides extended study leave for higher education, at Railways own expense! To ensure your professional growth, the Railways have a training program at all levels.

Human Resource policies in Indian Railways: These policies include many services including security for the job, required salary and these policies also makes sure of providing cooperation from the organization (Railways). Some of the HR policies analyzed here in this study are: Cordial relation with employees: One way to determine if an employer is good is to check the attrition rates. And Indian Railways is not found wanting in this regard. The rate of attrition for Group A officers is merely 2%. People who join the Railways rarely want to leave. So you get to make life long connections with your colleagues. Remuneration : The Indian Railways pays good salaries to its employees. Along with the basic pay, employees enjoy the benefits of Grade Pay, Dearness Allowance (currently 119%), Travel Allowance, and House Rent Allowance. Other perks include medical care. With the announcement of 7th Pay Commission, salaries are likely expected to rise significantly.

5 Job security: The security offered by the Indian Railways is unparalleled. The jobs may not offer salaries that blue chip companies do. But they value employees more. They don’t have a ‘Hire and Fire’ policy. So you don’t have to keep worrying about getting fired. If you have been hired it is almost certain that it is for a life time. Some of the provisions other than the above measures and facilities are : Opportunities: Since Railways is such a large organization, the staff gets to explore whatever talent they have. People can explore everything from teaching to research to managerial skills. The posts are also such that there are opportunities to get promoted several times and rise up the order. Jobs for Relatives: In case you die while in service, your family member can get a job on compassionate grounds. This ensures financial security to the family which would be in dire straits without income. Study Leave: The Indian Railways not only invests in training for employees within the organization, but also provides extended study leave for higher education, at Railways own expense! Sports & Fitness: Employees can use Railways facilities to train yourself. Railways teams compete in a variety of sports including Cricket, Hockey, Badminton and others.

6

CHAPTER-2 METHODOLOGY

METHODOLOGY Methodology is the analysis of principles, rules & postulates employed & applied with discipline.

Research: Research Is the Systematic Approach towards Purposeful Investigation through Formulation of Hypothesis, Collection of Data on Relevant Variables, Analysis and Interpretation of Results and Reaching Conclusion Either in the Form of a Solution or generalization.

RESEARCH PROBLEM:  

The survey was done in the city of Visakhapatnam. The condition discussed here in this survey is about the employee job satisfaction in the



Indian Railways. Various factors influencing the job satisfaction were also analysed in this study.

NEED OF STUDY:The study of this project will help us to know about the various factors responsible for the Job satisfaction of the Indian Railways which are basically approved by different employees of the railways who are of various age groups and this study also provides awareness about some of the facilities (or) provisions which are to be upgraded according to the employees.

OBJECTIVES OF THE STUDY: 

To determine factors influencing employees job satisfaction (regarding Indian railways). To understand what are the factors which are mostly responsible in the view of

 

employees. To understand the impact of job satisfaction on quality of work life. To determine factors influencing employees job satisfaction (regarding Indian railways). 7

SCOPE OF THE STUDY: 

My survey was conducted within Visakhapatnam. This study can be carried further in various cities of Andhra Pradesh.

LIMITATIONS: 

Study

is

based

mainly

on

the

responses

collected

from

the

respondents. 

Although this study is concerned and based on the respondent’s opinion it may lack in the fact of actual proceedings and accurate information.

RESEARCH DESIGN:Data: The useful information for our study is known as data. The actual study begins with the collection of data it can be in the form of literature relating to the subject under study or any kind of relevant information to answer the research question. There are two types of data namely (i) Primary data and (ii) Secondary data.

Primary data: It is the first hand information which is collected for our study. This data is not collected by any one for any kind of study. The methods for collecting primary data are through observation, interview, questionnaire and schedule.

Observation: Observation means viewing or seeing. The information is collected through direct observation without interacting with any respondents. Clear observation reduces the bias of respondents. It provides information relating to the present but not to the past.

8

Interview: It is a systematic conversation between the researcher and the respondents. It not only involves with conversation but also with respondents facial expressions and pauses, gestures, and his environment. The information is collected personally by the investigator from the source by interacting with the respondents. The investigator being in the spot can handle the delicate situation by using his skill, intelligence and insight by explaining them to the respondent. The investigator extracts the information from the respondent by interacting with them at their level of education.

Questionnaire: A questionnaire is a set of questions to obtain information from the respondents. The questions should be interlinked and relevant to research. The questions are judged based on relevancy and accuracy. The questions are asked to obtain the needed and vital information for research.

Schedule: Schedule consists is a set of questions related to the research. Data is collected by filling the responses given by the respondents. Investigators are trained and appointed to gather information from the respondents.

Secondary data: The data which is collected or gathered from already existing information is known as secondary data. This data is collected or gathered from existing books, journals, newspapers, magazines, company reports and internet etc.

9

So here,



PRIMARY DATA:

Questionnaire which is based on consumer behavior. 

SECONDARY DATA:

Web information which includes literature points. 

SAMPLE SIZE: 100



SAMPLING AREA: This survey refers to the range of Railway employees in the city

Visakhapatnam. 

SAMPLING METHOD: Convenience sampling/deliberate Sampling technique.

10

CHAPTER-3 ANALYSIS OF THE DATA /ACTUAL STUDY

Analysis & Interpretation:

Labour Welfare measures in Indian railways: Table 01: Satisfaction of Residential accommodation facilities provided by the Indian Railways basing on Age Count Residential accommodation facilities provided by the Indian Railways Satisf Dissatis Neutr ed fed al Total Age 21-30 16 4 3 23

Total

31-40

20

6

7

33

41-50

20

4

5

29

51-60

8

3

4

15

64

17

19

100

Graph 01: Age – Residential Accommodation facilities of the Indian Railways

11

Interpretation: 

From the Table 01 and Graph 01 we can observe that the residential accommodation facilities are highly satisfied within the age group of 31-40 and 41-50 respectively by the total of 40 employees (20 employees each) and they are followed by 16 employees of age group 21-30 and by 8 employees of age group 51-60.



We can also observe that residential accommodation facilities are highly dissatisfied within the age group of 31-40 by 6 employees and next within the age group of 21-30 and 41-50 respectively by the total of 8 employees (4 employees each) and followed by 3 employees of age group 51-60.



From the above table we can also notice that in highest 7 employees of age group 31-40 are neutral in their opinion regarding these facilities who are followed by 5 employees of age group 41-50 and 4 employees of age group 51-60 and 3 employees of age group 2130.

Hence, most of the employees are satisfied with the residential accommodation facilities with the total of 64 and a total 19 employees are neutral in their opinion and the remaining 17 employees are dissatisfied with these facilities.

12 Table 02: Satisfaction of Medical facilities rendered by the Indian Railways basing on Age Count Medical facilities rendered by the Indian Railways

Age

Total

21-30

Satisfe d 18

Dissatis fed Neutral 3 2

31-40

23

5

5

33

41-50

23

3

3

29

51-60

9

2

4

15

73

13

14

100

Graph 02: Age – Medical facilities of the Indian Railways

Total 23

13

Interpretation: 

According to the analysis of Table 02 and Graph 02, we can observe that medical facilities are highly satisfied within the age group of 31-40 and 41-50 respectively by the total of 46 employees (23 employees each) and they are followed by 18 employees of age group 21-30 and by 9 employees of age group 51-60 are satisfied with these facilities.



We can also observe that medical facilities are highly dissatisfied within the age group of 31-40 by 5 employees and next within the age group of 21-30 and 41-50 respectively by the total of 6 employees (3 employees each) and by 2 employees of age group 51-60.



From the above table we can also notice that in highest 5 employees of age group 31-40 are neutral in their opinion regarding these facilities who are followed by 4 employees of age group 51-60 and by 3 employees of age group 41-50 and by 2 employees of age group 21-30.

Hence, most of the employees are satisfied with the medical facilities with the total of 73 and a total 14 employees are neutral in their opinion and the remaining 13 employees are dissatisfied with these facilities.

14 Table 03: Satisfaction of Canteen facilities available in Indian Railways zone basing on Age Count

Age

21-30

Canteen facilities available in Indian Railways zone Satisfe Dissatis d fed Neutral 8 2 13

Total 23

31-40

10

4

19

33

41-50

9

5

15

29

51-60

4

2

9

15

31

13

56

100

Total

Graph 03:

Age – Canteen facilities of the Indian Railways

15

Interpretation: 

According to the analysis of Table 03 Graph 03, we can observe that medical facilities are highly satisfied within the age group 31-40 by 10 employees and they are followed by 9 employees of age group 41-50 and by 8 employees of age 21-30 and by 4 employees of age group 51-60.



We can also observe that medical facilities are highly dissatisfied within the age group of 41-50 by the total of 5 employees and they are followed by 4 employees of age group 3140 and next within the age group of 21-30 and 51-60 respectively by the total of 4 employees (2 employees each).



From the above table we can also notice that in highest 19 employees of age group 31-40 are neutral in their opinion regarding these facilities who are followed by 15 employees of age group 41-50 and by 13 employees of age group 21-30 and by 9 employees of age group 51-60.

Hence, less than half of the employees out of 100 are satisfied with the medical facilities with the total of 31 and a total of 13 employees are dissatisfied and the remaining 56 employees are neutral in their opinion with these facilities.

16 Table 04: Satisfaction of Educational facilities by the Indian Railways for children basing on Age Count

Age

Total

21-30

Educational facilities provided by the Indian Railways for children Satisfe Dissatis Neutra d fed l 11 7 5

Total 23

31-40

14

9

10

33

41-50

15

7

7

29

51-60

6

3

6

15

46

26

28

100

Graph 04: Age – Educational facilities of the Indian Railways

17

Interpretation: 

According to the analysis of Table 04 Graph 04, we can observe that Educational facilities are highly satisfied within the age group 41-50 by 15 employees and by 14 employees of age group 31-40 and by 11 employees of age 21-30 and by 6 employees of age group 5160.



We can also observe that Educational facilities are highly dissatisfied by 9 employees of age group 31-40 and next within the age group of 21-30 and 41-50 are respectively dissatisfied by the total of 14 employees (7 employees each) followed by 3 employees of age group 51-60.



From the above table we can also notice that in highest 10 employees of age group 31-40 are neutral in their opinion regarding these facilities who are followed by 7 employees of age group 41-50 and by 6 employees of age group 51-60 and by 5 employees of age group 21-30.

Hence, less than half of the employees out of 100 are satisfied with the Educational facilities

with the total of 46 and a total of 26 employees are dissatisfied and the remaining 28 employees are neutral in their opinion with these facilities.

18 Table 05: Satisfaction of T & D programmes of Indian Railways basing on Age Count

Age

Total

21-30

Training and Development programmes by the Indian Railways Satisfe Dissatis d fed Neutral 20 2 1

Total 23

31-40

28

2

3

33

41-50

26

1

2

29

51-60

11

1

3

15

85

6

9

100

Graph 05: Age – Training & Development facilities of th Indian Railways

19

Interpretation:



According to the analysis of Table 05 and Graph 05, we can observe that Training and Development programmes are highly satisfied within the age group 31-40 by 28 employees followed by 26 employees of age group 41-50 and by 20 employees of age group 21-30 and by 11 employees of age group 51-60.



We can also observe that Training and Development programmes are highly dissatisfied within the age group of 21-30 and 31-40 respectively by the total of 4 employees (2 employees each) and next within the age group of 41-50 and 51-60 are respectively dissatisfied by the total of 2 employees (1 employee each).



From the above table we can also notice that in highest 6 employees of age group 31-40 and 51-60 respectively (1 employee each) neutral in their opinion who are followed by 2 employees of age group 41-50 and by 1 employee of age 21-30.

Hence, most of the employees are satisfied with the Training and Development programmes with the total of 85 which is considered as the highest satisfied provision of the welfare measures and a total 9 employees are neutral in their opinion and the remaining 6 employees are dissatisfied with these facilities.

20

Fringe benefits of the Indian Railways Table 06: Satisfaction of Provident fund provided by the Indian Railways basing on Age Count

Age

21-30

Provident fund provided by the Indian Railways Dissatis Satisfed fed Neutral 19 3 1

Total 23

31-40

25

5

3

33

41-50

24

3

2

29

51-60 Total

9

3

3

15

77

14

9

100

Graph 06: Age – Provident fund provided by the Indian Railways

21

Interpretation: 

According to the analysis of Table 06 and Graph 06, we can observe that provision of Provident fund is highly satisfied within the age group of 31-40 by 25 employees and they are followed by 24 employees of age group 41-50 and by 19 employees of age group 21-30 an by 9 employees of age group 51-60.



We can also observe that provision of Provident fund is highly dissatisfied within the age group of 31-40 by 5 employees and next within the age group of 21-30; 41-50 and 51-60 are respectively dissatisfied by the total of 9 employees (3 employees each).



From the above table we can also notice that in highest 6 employees of age group 31-40 and 51-60 respectively (3 employee each) neutral in their opinion who are followed by 2 employees of age group 41-50 and by 1 employee of age 21-30.

Hence, most of the employees are satisfied with the provision of Provident fund with the total of 85 which is considered as the highest satisfied provision of the welfare measures and a total 9 employees are neutral in their opinion and the remaining 14 employees are dissatisfied with these facilities.

22

Human Resource policies in Indian Railways

Table 07: Satisfaction about Indian Railways Co-operation and help at any emergency time basing on Age Count About Indian Railways cooperation and help at any emergency time Dissatis Satisfed fed Neutral

Total

Age

21-30

19

1

3

23

31-40

25

1

7

33

41-50

24

0

5

29

51-60

9

2

4

15

77

4

19

100

Total

Graph 07: Age – Indian Railways Cooperation at any emergency time

23

Interpretation: 

According to the analysis of Table 07 and Graph 07, we can observe that Railways cooperation is highly satisfied within the age group of 31-40 by 25 employees followed by 24 employees of age group 41-50 and by 19 employees of age group 21-30 and by 9 employees of age group 51-60.



We can also observe that railways co-operation is highly dissatisfied by 2 employees of age group 51-60 and next by 2 employees within age group of 21-30 and 31-40 respectively (1 employee each).



From the above table we can also notice that in highest 7 employees are neutral in their opinion followed by 5 employees of age group 41-50 and by 4 employees of age group 51-60 and by 3 employees of age group 21-30.

Hence, most of the employees are satisfied with the railways co-operation by total of 77 which is considered as the highest satisfied provision of the welfare measures and a total 19 employees are neutral in their opinion and the remaining 4 employees are dissatisfied with these facilities.

24 Table 08: Satisfaction of Overall opinion towards your job basing on Age Count Overall opinion towards your job

Total

Satisfed Age

Neutral

21-30

23

0

23

31-40

31

2

33

41-50

29

0

29

51-60

13

2

15

96

4

100

Total

Graph 08: Age – Overall opinion towards the job

25

Interpretation: 

According to the analysis of Table 08 and Graph 08, we can observe that Overall satisfaction of job is highly satisfied within the age group of 31-40 by 31 employees and

followed by 29 employees of age group 41-50 and by 23 employees of age group 21-30 and by 13 employees of age 51-60. 

We can also observe that 4 employees within the age group of 31-40 and 41-50 respectively (2 employees each) are neutral in their opinion and we can also notice that no employee was dissatisfied with their respective jobs.

Hence, most of the employees are satisfied with their job by total of 96 which is considered as the highest satisfied aspect in the human resource policies and a total of 4 employees are neutral in their opinion.

26

CHAPTER-4 OBSERVATIONS AND CONCLUSION

OBSERVATIONS AND CONCLUSION:The study thus analysed various factors responsible for employee job satisfaction of the Indian Railways.

The survey shows the impact of various factors like Human resources, Welfare measures fringe benefits and also employee- employer relationship as a determinants to enhance employee job satisfaction. With regard to the Labour welfare measures in the Indian Railways it has been observed that Training & Development programmes were highly satisfied by the total of 85 employees. Followed by Medical facilities which was satisfied by 73 employees and next with 

Residential accommodation facilities the total of 64 employees were satisfied. And it can be inferred that Education and Canteen facilities were least satisfied by less than half of the respondents i.e, education facilities by 46 employees and canteen



facilities by 31 employees. Coming to the Fringe benefits by the Indian Railways, it has been analysed that provision of provident fund was satisfied by 77 employees followed by other facilities like bonus



for quality & attendance and employee counselling. Next regarding to the Human Resource policies in the Indian Railways Overall opinion towards job (job satisfaction) was satisfied by the total of 96% of the employees followed



by 77 employees who are satisfied by the Railway cooperation. But in contrary, It is also important to ensure that the pay given is fulfilling the basic and



social needs of the employees. And with this survey it is also evident that in order to use employee to their full potential and capabilities one should ensure that the employees are motivated by their employer, and they are being rewarded for the best performance with various benefits and



recognition. Thus Various Quality of work life programs must be implemented at all levels to satisfy the employees.

27

BIBLIOGRAPHY

BIBILIOGRAPHY: Text books: 

Book of D.M. Pestonjee “Motivation and Job Satisfaction”. Author name: D.M. Pestonjee

Publication: Sage Publications No. of pages: 240 Date of publication: 27-Mar-1992

Journals:  

An article on The complete story of Indian Railways. And an article on The importance of Railways in India.

Websites: 

http://www.academia.edu/9870758/EMPLOYEE_JOB_SATISFACTION_IN_SOUTH_



CENTRAL_RAILWAY-_A_STUDY https://getpocket.com/redirect?url=http%3A%2F%2Fwww.importantindia.com %2F10832%2Fimportance-of-railways-in-india %2F&formCheck=211c53895c451148668574ee27704752

28

ANNEXURE

EMPLOYEE JOB SATISFACTION IN INDIAN RAILWAYS GENERAL INFORMATION: 1. Name: 2. Age:

3. Educational Qualification: (a) Bachelor’s degree (b) Master’s degree (c) Associate degree (d) Diploma 4. What is your Designation within this organization? (a) Senior Section Engineer (SSE) (DEE)

(c) Divisional Electrical Engineer

(b) Assistant Electrical Engineer (AEE) Engineer (SDEE)

(d) Senior Divisional Electrical

5. How long have you been employed within this organization? (a) 0-20 years

(b) 20-40 years

(c) 40-60 years

6. Salary per month: (a) < 25,000

(c) < 50,000

(b) >25000

(d) > 50,000

Labour welfare measures in Indian Railways: 7. Are you satisfied with the residential accommodation facilities, provided by the Indian Railways? (a) Satisfied

(b) Dissatisfied

(c) Neutral (no opinion) 29

8. Are you satisfied with the medical facilities rendered to you by the Indian Railways? (a) Satisfied

(b) Dissatisfied

(c) Neutral

9. Are you satisfied with the canteen facilities available in your Indian Railways zone? (a) Satisfied

(b) Dissatisfied

(c) Neutral

10. Are you satisfied with the welfare benefits available?

(a) Satisfied

(b) Dissatisfied

(c) Neutral

11. Are you satisfied with the Staff Benefit Fund provided in your Railway zones? (a) Satisfied

(b) Dissatisfied

(c) Neutral

12. Are you satisfied with the educational facilities provided by the Indian Railways for your children? (a) Satisfied

(b) Dissatisfied

(c) Neutral

13. Are you satisfied with the Holiday Homes available by the Indian Railways? (a) Satisfied

(b) Dissatisfied

(c) Neutral

(d) Not available

14. Are you satisfied with the Training and Development programmes which are provided by the Indian Railways? (a) Satisfied

(b) Dissatisfied

(c) Neutral

15. Are you satisfied with the retirement benefits, which are provided by the Indian Railways? (a) Satisfied

(b) Dissatisfied

(c) Neutral

Satisfaction of the Indian Railways employees towards various Fringe Benefits: 16. Are you really satisfied with Bonus for quality and attendance? (a) Satisfied

(b) Dissatisfied

(c) Neutral 30

17. Are you motivated with Employee counseling? (a) Satisfied

(b) Dissatisfied

(c) Neutral

18. Are you satisfied with Provident fund provided by the Indian Railways? (a) Satisfied

(b) Dissatisfied

(c) Neutral

Human resource policies regarding job satisfaction in Indian Railways:

19. Do you feel secure about your job? (a) Satisfied

(b) Dissatisfied

(c) Neutral

20. Do you enjoy cordial relation with your team members at your work place? (a) Satisfied

(b) Dissatisfied

(c) Neutral

21. Are you satisfied with your salary package? (a) Satisfied

(b) Dissatisfied

(c) Neutral

22. Is your salary being paid according to the work? (a) Yes

(b) No

23. Does the Indian Railways co-operate and help you at any emergency time? (a) Satisfied

(b) Dissatisfied

(c) Neutral

24. Are you satisfied that your Railways welfare executive visits you regularly? (a) Satisfied

(b) Dissatisfied

(c) Neutral

25. Your overall opinion towards your job. (a) Satisfied

(b) Dissatisfied

(c) Neutral By G. Meghana BBA (BA) 1214415110 GITAM Institute of Management 31