INTRODUCTION ELGI is today, the market leader and Asia's largest manufacturer of air compressors and automobile service station equipment. ELGI's products are used in a wide range of applications in areas ranging from mining, transport, pharmaceuticals, power, oil, railways, chemicals, textiles, printing to ship building, paper, electronics, telecommunications, medical, food & beverages and plastics. In fact, starting from the paint on your wall to the car you drive, from the medicines you take to the leather bag you carry, ELGI's products have been used either in their production, maintenance or usage. Elgi Equipment’s Limited is a leading air compressor manufacturer with a broad line of innovative and technologically superior compressed air systems. Elgi has earned worldwide distinction for designing sustainable solutions that help companies achieve their productivity goals and keep the cost of ownership low. Elgi offers a complete range of compressed air solutions from oil-lubricated and oilfree rotary screw compressors, oil-lubricated and oil-free reciprocating compressors and centrifugal compressors, to dryers, filters and downstream accessories. The company’s portfolio of over 400 products has found wide application across industries. Whether it is the paint on your wall, the car you drive, the medicines you take or the leather bag you carry, Elgi products have been used either in their production, maintenance or usage. Elgi Equipment’s Limited is a leading air compressor manufacturer with a broad line of innovative and technologically superior compressed air systems. Elgi has earned worldwide distinction for designing sustainable solutions that help companies achieve their productivity goals and keep the cost of ownership low.
Elgi offers a complete range of compressed air solutions from oil-lubricated and oilfree rotary screw compressors, oil-lubricated and oil-free reciprocating compressors and centrifugal compressors, to dryers, filters and downstream accessories. The company’s portfolio of over 400 products has found wide application across industries. Whether it is the paint on your wall, the car you drive, the medicines you take or the leather bag you carry, Elgi products have been used either in their production, maintenance or usage.
Compressors History The level of distinction between composers and other musicians varies, which affects issues such as copyright and the deference given to individual interpretations of a particular piece of music. In the development of European classical music, the function of composing music initially did not have much greater importance than that of performing it. The preservation of individual compositions did not receive enormous attention and musicians generally had no qualms about modifying compositions for performance. Over time, however, the written notation of the composer came to be treated as strict instructions from which performers should not deviate without good practical or artistic reason. Performers do, however, play the music and interpret it in a way that is all their own. In fact, in the concerto form, the soloist would often compose and perform a cadenza as a way to express their individual interpretation of the piece. In as much as the role of the composer in western art music has seen continued solidification, in alternative idioms (i.e. jazz, experimental music) it has in some ways become increasingly complex or vague. For instance, in certain contexts the line between composer and performer, sound designer, arranger, producer, and other roles, can be quite blurred.
The term "composer" is often used to refer to composers of instrumental music, such as those found in classical, jazz or other forms of art and traditional music. In popular and folk music, the composer is usually called a songwriter, since the music generally takes the form of a song. Since the mid-20th century, the term has expanded to accommodate creators of electroacoustic music, in which composers directly create sonic material in any of the various electronic media. This is distinct from instrumental composition, where the work is represented by a musical score to be interpreted by performers. Famous composers have tended to cluster in certain cities throughout history. Based on over 12,000 prominent composers listed in Grove Music Online and using word count measurement techniques the most important cities for classical music can be quantitatively identified. Paris has been the main hub for classical music of all times. It was ranked fifth in the 15th and 16th centuries but first in the 17th to 20th centuries inclusive. London was the second most meaningful city: eight in the 15th century, seventh in the 16th, fifth in the 17th, second in the 18th and 19th centuries, and fourth in the 20th century. Rome topped the rankings in the 15th century, dropped to second in the 16th and 17th centuries, eight in the 18th century, ninth in the 19th century but back at sixth in the 20th century. Berlin appears in the top ten ranking only in the 18th century, and was ranked third most important city in both the 19th and 20th centuries. New York entered the rankings in the 19th century (at fifth place) and stood at second rank in the 20th century. The patterns are very similar for a sample of 522 top composers. Positive-displacement air compressors work by forcing air into a chamber whose volume is decreased to compress the air. Piston-type air compressors use this principle by pumping air into an air chamber through the use of the constant motion of pistons.
They use one-way valves to guide air into a chamber, where the air is compressed.Rotary screw compressors also use positive-displacement compression by matching two helical screws that, when turned, guide air into a chamber, whose volume is decreased as the screws turn. Vane compressors use a slotted rotor with varied blade placement to guide air into a chamber and compress the volume. A type of compressor that delivers a fixed volume of air at high pressures. Common types of positive displacement compressors include piston compressors and rotary screw compressors. Negative-displacement air compressors include centrifugal compressors. These use centrifugal force generated by a spinning impeller to accelerate and then decelerate captured air, which pressurizes it.
To supply high-pressure clean air to fill gas cylinders To supply moderate-pressure clean air to a submerged surface supplied diver To supply moderate-pressure clean air for driving some office and school building pneumatic HVAC control system valves To supply a large amount of moderate-pressure air to power pneumatic tools, such as jackhammers For filling tires To produce large volumes of moderate-pressure air for large-scale industrial processes (such as oxidation for petroleum coking or cement plant bag house purge systems). Most air compressors either are reciprocating piston type, rotary vane or rotary screw. Centrifugal compressors are common in very large applications. There are two main types of air compressor's pumps: oil-lubed and oil-less. The oil-less system has more
technical development, but is more expensive, louder and lasts for less time than oillubed pumps. The oil-less system also delivers air of better quality.
HISTORY OF AIR COMPRESSOR
The first air compressors created were not machines, like many people may think. In fact they were actually people themselves. Humans used their lungs to blow oxygen onto fires, thus creating the first air compressors. The air compressors we know today are both stronger and more efficient. A healthy pair of human lungs can produce.02 to.08 bar, where one bar equals 14.5 pounds per square inch. Around 3,000 BC metallurgy had made its day view, and humans had turned over a new leaf in air compressors. As metals were melted down, higher temperatures were needed, which lead to a need for more powerful compressors. Hand held bellows were soon created and in the 1,500 BC era foot bellows began to be produced. For 2,000 years bellows driven by foot were the primary choice when it came to compressed air. Soon blast furnaces were developed, which lead to John Smeaton’s design of a water wheel-driven blowing cylinder in 1762. Hand held and foot operated bellows become obsolete, and the new Smeaton design was the blower system of choice.
Later inventor John Wilkinson came into the picture and created a much more efficient blasting machine. Invented in England during the year 1776, this new machine was an early prototype for all the mechanical compressors to come. Many of these new air compressors were used in mining and tunnel building. Particularly in the 1857 construction of the tunnel rail system that connected Italy to France. They were able to move large volumes of fresh air in to the tunnels for ventilation. As word of tunnel development with compressed air machines spread international intrigue was sparked. Inventors soon realized compressed air could be used in many more industries than just mining. Leading this advance was Austrian engineer Viktor Popp, who created compressor plant in Paris. In 1888 Mr. Popp installed a 1,500 kW compressor plant and by the year 1891 the plant had grown to 18,000 kW. As years passed more and more patents were handed out to inventors who were tweaking the designs of the original machines. Soon compressed air machines were being used in a number of different applications all around the world. Their versatility, reliability, and all around usability make them popular among many industries. Frequently air compressors are used in combination with hydraulics and electricity. The two complement each other and have changed the way compressed air is used in industries around the world.
Elgi compressor history Elgi Equipment’s was established in 1960 as an air compressor and garage equipment manufacturing company. Over the years, the company has grown its product portfolio and aligned its offering to changing market requirements. Today, Elgi Equipment’s Limited is a multi-product, multi-market enterprise that provides total compressed air solutions in all segments and automotive service equipment for garages. Elgi Equipments is built on a strong foundation of innovation and technological excellence, driven by the vision of leaders. Strategic partnerships to strengthen our in-
house engineering capabilities and market reach, continuous focus on research and development, and a customer-centric approach have marked the company’s 50-yearold journey in the design and manufacture of compressors. The Elgi Vision is the purpose that penetrates the length, width and depth of the organization. This gives forth the seven core Values, each having its own hue and meaning, but together creating the powerful and vibrant spectrum. These Values are nothing but the beliefs which is lived day in and day out to create a beautiful world within and outside of Elgi. A transparent and stable organization allows the Vision to penetrate at all levels with the same intensity and clarity, ensuring that every Value is followed and lived by everyone, with awareness and pride.
Our Vision “Always be the choice everywhere.”
Our Values COLLABORATION: Collaborating with each other will lead to greater synergy and higher efficiency COST PRUDENCE: Being judicious in the way we manage our costs will give us a competitive edge and make us resilient INNOVATION: A culture of innovation will energize the organization and enable us to stay ahead of competition INTEGRITY: Integrity in everything we do will earn the trust of all stakeholders
QUALITY: Delivering consistent quality will earn stakeholder trust. The opportunities could be in terms of employment, investment, partnership or societal empathy. SENSITIVITY: Giving stakeholders what they need even before they ask will build lasting relationships SPEED: The faster we respond to opportunities the quicker we will grow as an organization Whether it’s in the partnerships that we forge or the products that we design, we take pride in building long-term relationships with our stakeholders and making longlasting impact in their businesses. Elgi is today known for the reliability of its products, superior technology, manufacturing capabilities and values that stem from our core belief of making long-term investments and commitments. We are an ISO 9001:2008 company that has employed best-in-class practices and set up advanced capabilities to manufacture products to meet international standards. The company strongly believes in adopting good business processes and practices, and strives for continuous improvement to provide best returns to its stakeholders. Our customers and partners choose us because of our strong reputation for quality and service, and our tradition of reliability. Elgi Equipment’s serves the global marketplace. Over two million Elgi compressors are powering business worldwide. The company offers a strong sales and service network, besides a well-knit distribution network worldwide. Well-trained and highly qualified engineers and technical experts manage our sales and service offices. The manufacturing facilities in India, China, France and Italy cater to various markets with products that suit the unique requirements of those markets. The warehouse facilities in Australia, Brazil, the Middle East and US support the growing sales, service and distribution network across the world.
Elgi Equipment’s has posted steady growth over the years in global market. Consistent growth in profitability, revenue and assets has helped the company enhance its shareholder value and brand equity. Elgi is now poised for the next level of growth that will catapult the company into a major global player. The company practices the Elgi Business System (EBS) that ensures effective goal deployment across the organization and maintains focus on improving productivity, quality, delivery lead time, working capital, asset utilization and profits. EBS also focuses on inculcating the Elgi core values in employees. EBS envisages leveraging Elgi’s competence in product innovation, cost competitiveness; rapid adaptation to changing market needs and responsiveness to customer needs to achieve its business goals. Elgi has adopted a two-pronged growth agenda to maintain its leadership position in India and to rapidly increase its footprint in other geographies. The organic growth strategy is being deployed in markets similar to India. Inorganic growth through acquisition is being pursued to establish quick significant presence in developed markets in Europe and the US. Elgi has identified China, Australia, Europe, Brazil and the US, besides India, as strategic markets to focus on.
COMPRESSOR TYPES
Air Compressor
Machinery & Equipment Co. is one of the distinguished dealers of air compressors. We present different types of air compressors that are easily available under one roof named as Machinery & Equipment Co. We present virtually all kinds of air compressors at most acceptable prices. So, if you are keenly looking for the most promising deal for the air compressor. You are at right place. Our team has acquired expertise in dealing with best quality air compressors.
Air Compressor Spares Machinery & Equipment Co is an overriding dealer of Air Compressors Spares. You can avail all kinds of Air Compressors Spares which are available in all shapes and sizes. Having a voluminous experience in dealing with assortments of air compressor spare parts, we present all kinds of Air Compressors Spares in single window named as Machinery & Equipment Co. at cost-effective price.
Refrigeration Compressor Spares Machinery & Equipment Co. presents you the quality Refrigeration Compressor Spares that no other company can serve. We are a one-stop-shop from where you can have all the possible multi shapes and sizes from the same window called Machinery & Equipment Co. Our Refrigeration Compressor Spares enhances the output of your compressor. Our Refrigeration Compressor Spares are best for any kind of refrigerator and are know world-wide for their quality. They are not only suitable for industrial refrigeration but also for low temperature applications.
Compressor Filter Machinery & Equipment Co. is a renowned manufacturer and supplier of supreme quality Compressor Filter. Our Compressor Filters enjoys a long lasting life. They are high in performance and can be customized as per the specification and requirements of the clients. They are ideal to be used where surroundings are highly concentrated
with high dust. Our compressor filter finds their usage in air conditioning purposes and in general ventilation for their effectiveness, durability, reliability and outstanding performance. They are available at industry leading rates.
Refrigeration Compressor Spares Machinery & Equipment Co. presents you the quality Refrigeration Compressor Spares that no other company can serve. We are a onestop-shop from where you can have all the possible multi shapes and sizes from the same window called Machinery & Equipment Co. Our Refrigeration Compressor Spares enhances the output of your compressor. Our Refrigeration Compressor Spares are best for any kind of refrigerator and are know world-wide for their quality. They are not only suitable for industrial refrigeration but also for low temperature applications.
Pneumatic Fittings Our Pneumatic Fittings are of exclusive quality as they are fabricated from superior grade raw materials such as metal and alloys. They can be availed at quite reasonable prices and in a timely manner. We are the supplier of Pneumatic Fittings. Our pneumatic fittings can be found in all possible sizes and shapes. These Pneumatic Fittings can be customized as per the specifications and requirements of the customers. Also, these Pneumatic Fittings are extensively used in different industries at competitive prices. Our range of Pneumatic Fittings cater largely to various industrial and commercial requirements.
Customer history in Elgi
Manufacturers build products. Customers buy brands. All great brands make a consistent promise to customers. A promise that is meaningful to them, believable and unique to the market place. For Elgi, that promise is UPTIME. At Elgi, we are changing the way you look at the compressed air systems. It’s no longer just about delivering air. It’s about delivering UPTIME. From the way we design, manufacture and support our air compressors, every aspect of our business is built on keeping yours running: smoothly, efficiently and profitably. Our UPTIME Assurance promise goes beyond traditional thinking; beyond reliable products and responsive service. It places the focus squarely on the customer: to keep their entire operation, running. UPTIME Assurance addresses the major pain point of our customers: the risk of failure, of making a wrong purchase decision that will shut down their operation. Moreover, delivering UPTIME is what we do best. Thus, it’s a customer-centric promise that connects their rational need of ensuring maximum output with their emotional need to not fail. Our Uptime brand is supported, and held up, by three strong pillars.
UPTIME Design This speaks to the engineering and design of our products. Our R&D is dedicated to designing machines that run cooler, cleaner and longer….that are easy to service… with longer service intervals. Our commitment to an UPTIME DESIGN found everywhere: from the innovative ThermoZone layout of our rotary screw machines and the know-how to develop our own oil-free technology, to the detail we place in our easy-to-understand technical manuals, to the handy service interval stickers we place on our compressors.
UPTIME Components For so many of our customers, seeing is believing. They know a quality-built machine when they see it. That’s why every part on a Elgi compressor is a quality part. From our proprietary air ends, to our use of leak-free hoses and piping.
UPTIME Assurance Here is where we back our pledge, with industry-leading warranties, parts availability, loaner machines and call centers staffed experts. All with the peace-of-mind customers have knowing their compressor is assembled locally. Commitment to customers is one of Elgi’s strongest driving forces. The Elgi’s customer care center operates, during business hours 5 days a week. The dedicated customer care number and e-mail for registering service requests and complaints are listed below. USA
Phone: 704-943-7966
Corporate E-mail:
[email protected] Elgi Customer Care is an integrated in-house system that provides an extra edge to our after sales capabilities. We have a pending call escalation system for efficient customer care.
Manufacturing Capabilities Elgi is one of the few companies in the world capable of designing, manufacturing air ends and compressor packages. The Elgi range of air compressors is one of the widest in the world. We manufacture reciprocating air compressors, rotary screw air compressors, oil-flooded, oil-free and centrifugal air compressors, and precision engineered components. Screw compression elements are manufactured in-house using state-of-the-art machining centers for rotor grinding and machining intrinsic
castings of various sizes. Our own eta-V profile rotors deliver more compressed air while consuming less energy. Elgi manufacturing facilities are equipped with advanced, high precision rotor grinding machines, turning centers, CNC horizontal and CNC vertical machining centers. The in-house rotor manufacturing facility provides Elgi with unrivaled advantage over competition. The manufacturing unit is supported by the R&D division that leads the Elgi innovation program, a CADD unit with advanced design capabilities, an integrated machine shop and a metrology laboratory. Our manufacturing capability is further strengthened with the adoption of the Elgi Manufacturing System (EMS). EMS is customized lean management that has led to consistent productivity gains, quality improvements, on-time delivery and significant reduction in inventory. The delivery of better quality products with reduced time-tomarket has positively impacted customer satisfaction levels. Elgi products bear the hallmark of quality and reliability. Every manufactured component and product passes through stringent quality audits and tested to ensure performance and reliability. Our manufacturing test rooms are atmospheric controlled. Our products are built compliant to multiple international standards such as CE, ASME, UL, GB, ABNT and ISO 1217. To further our efforts towards operational excellence, Elgi launched Project Caterpillar in 2007. Project Caterpillar is aimed at improving the capabilities of its production staff. The training focuses on improving the technical knowledge and soft skills, and inculcating values in Elgi factory workers that would make them not just better workers but also better human beings. Our state-of-the-art manufacturing facilities are in India, China, Italy and France. The Coimbatore plant is situated on a 89 000 m2 of land with a built-up area of 32 700 m2. We also have warehouse facilities in Australia, Brazil, the Middle-East and US.
The Elgi quality system is established in line with ISO 9001:2008 Quality Management System Standard. The following are the key components of our quality initiatives.
The Elgi Quality Policy To satisfy our customers’ implicit and explicit needs by providing products and services to exacting standards and techno legal directives We commit ourselves as a team to manufacture and deliver the right products and services at the right time, every time Our commitment is facilitated through the systematized management of quality and continual improvement of products and processes involving our employees and suppliers. We have demonstrated our commitment to quality by investing in state-of-the-art facilities that conduct quality tests on Elgi products. These include advanced measurement systems for housing and rotor, state-of-the-art co-ordinate measuring machines, special purpose co-ordinate measuring machine for rotor measurement with feedback facility, world-class metrology laboratory for calibration of measuring instruments and material testing, non-contact and non-destructive test facilities for material testing, a reliability engineering laboratory to test components for their reliability and lifecycle testing under extreme environmental conditions and air compressor test facility. We have formed a global Customer quality team, a cross-functional group of domain experts. The team’s mandate is to continually work on improving product performance based on customer feedback, benchmarking studies, application studies, technological advances in the compressor industry and lessons learnt. Elgi values continual improvement as a never-ending journey towards achieving excellence and an important pillar of our quality system. Continual improvement strategies of ‘plan-do-check-act’ are embedded in all our business processes, being monitored by our top management.
Quality cannot be pursued in isolation and we have established the Supplier Quality Forum (SQF) to engage our suppliers in our drive for quality. SQF is a platform for our top management to interact with our suppliers and discuss supplier performance, opportunities for improvement and problem-solving. Training is an integral part of continual improvement. To commemorate our golden jubilee in 2010, we established the Elgi Quality Institute (EQI). EQI imparts training to Elgi employees and small and medium manufacturing companies that supply components to Elgi. The main objectives of EQI are to manage growth with focus on quality, maximize customer satisfaction and enhance competitiveness through continual improvement. In the future, Elgi will extend the EQI facility to SMEs in and around Coimbatore. As part of our golden jubilee celebrations, we have instituted the Elgi Quality Award to encourage total quality improvement for Elgi component suppliers. Elgi Quality Awards also go out to Elgi employees in various thrust areas like Kaizen, productivity improvement, product performance enhancement, rework reduction, complaints reduction etc., and the best are recognized in employees forum. Elgi employs 1562 people across the globe. There are 273 well-trained sales and service engineers, a 161 member team for R&D and product development, and 500 people on the shop floor. Engineers are the most important asset of Elgi. There is constant encouragement for engineers to upgrade their skills. We have formulated schemes to help engineers pursue full-time higher education. We also believe in continuous learning and follow an internal mandate to put our people through an average of 10 days training a year. Our technical team has several engineers with master’s and PhD degrees and many of them hold patents. A culture of innovation and the freedom to experiment is innate in Elgi. We encourage our engineers to push the frontiers of technology in product development.
OBJECTIVES
RESEARCH METHODOLOGY Survey method: A Survey is a complete operation, which requires some technical knowledge Survey methods are mostly personal in character. Surveys are best suited for getting primary data. the research obtains information from the respondents by interviewing them. Sampling: It is not always necessary to collect data from Coimbatore. A small representative sample may serve the purpose. A sample means a small group taken in a large lot. This small group taken in a large This small group should be emanative cross section and really “representative” in character. This selection process in calls sampling. Sample size: Samples are devices for learning about large masses by observing a few individuals. The selected sample is 110.
Methods of Sampling Random sample method: The method adopted here is random sampling method. A Random sample is one where each item in the universe has as an equal chance of known opportunity of being selected.
Research Instrument Questionnaire: A questionnaire is a carefully complied logical sequence of questr5ions directed to a define objective. It is the outline of what information is required and the framework on which the data is built upon. Questionnaire is commonly used in securing marker information that its preparation deserves utmost skill and care.
Collection of data: One of the important tools for conduction market research is that availability of necessary and useful data. Date collection is more of an art than a science. The
methods of marketing research are in a way the methods of data collection. The sources of information fall under two categories.
Internal sources: Every company has to keep certain records such as accounts, reports etc. these records provide sample information which an organization usually keeps collection in its working.
External sources: When internal records are insufficient and required information is not available, the organization will have to depend on external sources. Of data are.
a) Primary data: The data collected for a purpose in original and for the first time is known as primary data. The researches collect this data to study a particular problem. Here the primary data is data collected through questionnaire by directly meeting the customers
b) Secondary Data: The data, which is collected from the published sources i.e., not originally collected of the first rime is called secondary data. Here the secondary data is data collected from the company’s brochures, pamphlets, catalogues and the website.
NEED FOR THE STUDY Customer satisfaction survey is a systematic process for collecting consumer data, analyzing this data to make it into actionable information, driving the results throughout an organization and implementing satisfaction survey is a management information system that continuously captures the voice of the customer through the assessment of performance from the customers’ point of view.
OBJECTIVES OF STUDY The setting of objective is the corer stone of a systematic study. The study will be fruitful one when the basis laid down is a concrete one they represent the desired solution to the problem and help in proper utilization of opportunities.
Objectives: The objectives of the research are: 1) 2) 3) 4) 5)
To study the distribution of the elgi compressor To analyze the customer’s satisfaction by conducting research. To find out the market sales of “elgi compressor” To know the features that attracts the customer to ELGI compressor . To know the level of satisfaction of customers towards “ELGI compressor”.
DATA ANALYSIS AND INTERPRETATION
Table 1 Table showing the satisfaction about the quality of Compressor provided
SI. No. 1 2 3 4 5 Total
Number
Responses
of Percentage
respondents 15 65 20 00 00 100
Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
of
responds 15 65 20 00 00 100
Percentage of respondent 65%
Highly dissatisfied
20% 15%
0% 0%
1 No. of Respondents
Interpretation: From the above table we can find that the quality of compressor is satisfactory. 65% of people are satisfied, 15% people are highly satisfied and only 20% people have neural opinion. Table 2 Table showing the satisfaction towards Brand name SI. No.
Responses
Number respondents
of Percentage responds
of
1
Highly Satisfied
2 3 4 5 Total
Satisfied Neutral Dissatisfied Highly dissatisfied
45
45%
55 55% 00 00% 00 00% 00% 00% 100 100% Percentage of respondent
55% 45%
Highly dissatisfied
0% 0%
0%
Interpretation: From the 55% of the respondents are satisfied and 45% of the respondents are highly satisfied to the brand name of company. Table 3 Table showing the satisfaction towards employee response on customer in the company SI. No.
Responses
Number respondents
of Percentage responds
of
Highly Satisfied 1 Satisfied 2 Neutral 3 Dissatisfied 4 Highly dissatisfied 5 Total Percentage of respondent
15 75 00 10 00 100
15 75 00% 10 00% 100%
75%
Highly dissatisfied
15%
10% 0% 0%
1 No. of Respondents
Interpretation: Majority of the respondents i.e., 75% satisfied and 15% of the respondents are highly satisfied and only 10% of respondents are dissatisfied. Table 4 Table showing the satisfaction toward basic facilities for customer SI. No. 1 2 3
Responses Highly Satisfied Satisfied Neutral
Number respondents 50 35 10
of Percentage responds 50% 35% 10%
of
4 5 Total
Dissatisfied Highly dissatisfied
05 00 100 Percentage of respondent
05% 00% 100%
50%
35%
Highly dissatisfied
10% 5% 0%
1 No. of Respondents
Interpretation: From the above table it is clear that half of the respondents are highly satisfied and remaining 35% respondents are satisfied and 10% respondents are dissatisfied.
Table 5 Table showing the satisfaction towards education facility provided by the company SI. No. 1 2 3 4
Responses Highly Satisfied Satisfied Neutral Dissatisfied
Number respondents 40 60 00 00
of Percentage responds 40% 60% 00% 00%
of
5 Total
Highly dissatisfied
00 100 Percentage of respondent
00% 100%
40% 60%
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
Interpretation: From the above table, we can say that more than half of the respondents told that they are satisfied and remaining 40% respondents are highly satisfied.
Table 6 Table showing the satisfaction towards customer care facility in the company SI. No. Responses 1 2 3 4 5
Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number respondents 35 60 05 05 00
of Percentage responds 40% 60% 05% 05% 00%
of
Total
100 100% Percentage of respondent
5%
5% 33%
Highly stisfied
Satisfied 57%
Neutral
Dissatisfied
Highly dissatisfied
Interpretation: From the above table it is clear that 60% of the respondents are satisfied, 35% of the respondents are highly satisfied and remaining 5% respondents have neutral opinion.
Table 7 Table showing the satisfaction of customer towards offers provided by the company SI. No. 1 2 3 4 5 Total
Responses Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number
of Percentage
respondents 60 40 00 00 00 100 Percentage of respondent
responds 60% 40% 00% 00% 00% 100%
of
40% Highly stisfied
Satisfied
Neutral
Dissatisfied
60%
Highly dissatisfied
Interpretation: It is clear that more than then half of the respondents i.e., 60% are highly satisfied and remaining 40% are satisfied with offers.
Table 8 Table showing the satisfaction towards door delivery facility provided by the company SI. No. 1 2 3 4 5 Total
Gender
Number
respondents Highly Satisfied 35 Satisfied 65 Neutral 00 Dissatisfied 00 Highly dissatisfied 00 100 Percentage of respondent
of Percentage responds 35% 65% 00% 00% 00% 100%
of
35% Highly stisfied 65%Satisfied
Neutral
Dissatisfied
Highly dissatisfied
Interpretation: From the above table majority of the customer responded that door delivery facility provided is satisfactory .
Table 9 Table showing the satisfaction towards Commercial establishment provided by the company SI. No. 1 2 3 4 5 Total
Responses
Number
respondents Highly Satisfied 60 Satisfied 40 Neutral 00 Dissatisfied 00 Highly dissatisfied 00 100 Percentage of respondent
of Percentage responds 60% 40% 00% 00% 00% 100%
of
40% Highly stisfied
Satisfied
Neutral
Dissatisfied
60%
Highly dissatisfied
Interpretation: Most of the customer responded that they are satisfied in commercial establishment provided by the company.
Table 10 Table showing satisfaction towards customer development provided by the company. SI. No. 1 2 3 4 5 Total
Responses
Number
of Percentage
respondents Highly Satisfied 30 Satisfied 45 Neutral 10 Dissatisfied 15 Highly dissatisfied 00 100 Percentage of respondent
responds 30% 45% 10% 15% 00% 100%
of
45%
30%
Highly dissatisfied
15% 10% 0%
1 Percentage of respondents
Interpretation: From the above table 45% are satisfied, 30% are highly satisfied and 10% have neutral opinion and 15% are dissatisfied. Table 11 Table showing response towards recreational facilities provided by the company. SI. No. 1 2 3 4 5 Total
Responses
Number
respondents Highly Satisfied 50 Satisfied 45 Neutral 00 Dissatisfied 05 Highly dissatisfied 00 100 Percentage of respondent
of Percentage responds 50% 45% 00% 05% 00% 100%
of
50% 45%
Highly dissatisfied
5% 0%
0%
Percentage of respondents
Interpretation: From the above table, we can say that 50% are highly satisfied and 45% are satisfied and 5% are dissatisfied . Table 12 Table showing response towards EMI facility provided by the company. SI. No. 1 2 3 4 5 Total
Responses Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number
of Percentage
respondents 45 50 05 05 00 100 Percentage of respondent
responds 45% 50% 05% 05% 00% 100%
of
50% 45%
Highly dissatisfied
5% 0% 0%
1 Percentage of respondents
Interpretation: From the above table it is that 45% respondents are highly satisfied, 50% are satisfied and 5% people have neutral opinion.. Table 13 Table showing response towards Rest room & canteen provided facility by the company. SI. No. 1 2 3 4 5 Total
Responses Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number respondents 40 45 10 05 00 100 Percentage of respondent
of Percentage responds 40% 45% 10% 05% 00% 100%
of
45% 40%
Highly dissatisfied
10% 5% 0%
1 Percentage of respondents
Interpretation: From the above, we can that 40% are highly satisfied and 45% are satisfied and 10% respondents have neutral opinion, 5% are dissatisfied regarding Rest room & Lunch room . Table 14 Table showing response towards customer complaint Facilities in the company SI. No. 1 2 3 4 5 Total
Responses
Number
respondents Highly Satisfied 30 Satisfied 70 Neutral 00 Dissatisfied 00 Highly dissatisfied 00 100 Percentage of respondent
of Percentage responds 30% 75% 00% 00% 00% 100%
of
70%
Highly dissatisfied
30%
0%
0% 0%
1 Percentage of respondents
Interpretation: From the above table it is clear that 70% respondents are highly satisfied 30% are highly satisfied with customer complaint facilities in the company. Table 15 Table showing response towards service facility in the company SI. No. 1 2 3 4 5 Total
Responses
Number
respondents Highly Satisfied 35 Satisfied 65 Neutral 00 Dissatisfied 00 Highly dissatisfied 00 100 Percentage of respondent
of Percentage responds 35% 65% 00% 00% 00% 100%
of
65%
35%
Highly dissatisfied
0%
0% 0%
1 Percentage of respondents
Interpretation: From the above, we can say that more than half of the respondents are satisfied and 35% of people are highly satisfied . Table 16 Table showing response towards customer refund in the company SI. No. 1 2 3 4 5 Total
Responses Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number
of Percentage
respondents 45 55 00 00 00 100 Percentage of respondent
responds 45% 55% 00% 00% 00% 100%
of
55% 45%
Highly dissatisfied
0%
0% 0%
1 Percentage of respondents
Interpretation: Less than half of the respondents are highly satisfied and more than half of the respondents are satisfied with the customer refund in the company.
Table 17 Table showing response towards product damage insurance in the company SI. No. Responses 1 2 3 4 5 Total
Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number
of Percentage
respondents 25 70 05 00 00 100 Percentage of respondent
responds 25% 70% 05% 00% 00% 100%
of
5%
Highly stisfied
Satisfied
70%
25%
Neutral
Dissatisfied
Highly dissatisfied
Interpretation: 70% of the respondents are satisfied and 20% of the respondents are highly satisfied and 5% of the respondents have neutral opinion.
Table 18 Table showing response towards online purchase provided by the company SI. No. 1 2 3 4 5 Total
Responses Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number respondents 50 45 05 00 00 100 Percentage of respondent
of Percentage responds 50% 40% 05% 00% 00% 100%
of
50% 45%
Highly dissatisfied
5% 0% 0%
1 Percentage of respondents Interpretation: From the above table it is clear that exact half of the respondents are highly satisfied, 45% are satisfied and only 5% of the respondents have neutral opinion towards online purchase provided by the company. Table 19 Table showing opinion about loans provided by the company SI. No. 1 2 3 4 5 Total
Responses Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number
of Percentage
respondents 35 55 10 00 00 100 Percentage of respondent
responds 35% 55% 10% 00% 00% 100%
of
55%
35% Highly dissatisfied
10% 0% 0%
1 Percentage of respondents
Interpretation: 35% of the respondents are highly satisfied and 55% of the respondents are satisfied, and 10% have neutral opinion. About loan facilities. Table 21 Table showing opinion about regular offer for regular customer provided by the company SI. No. 1 2 3 4 5 Total
Responses Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Number
of Percentage
respondents 45 40 15 00 00 100 Percentage of respondent
responds 45% 40% 15% 00% 00% 100%
of
15% 45% Highly stisfied
40% Satisfied
Neutral
Dissatisfied
Highly dissatisfied
Interpretation: From the above table it is clear that 45% of respondents are highly satisfied, and 40% of the respondents are satisfied and 15% have neutral opinion.
Table 22 Table showing Overall Satisfaction towards welfare facilities provided by the company SI. No 1 2 3 4 5
Responses
Number
Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total
respondents 20 80 00 00 00 100
of Percentage responds 20 80 00 00 00 100
of
80%
Highly dissatisfied
20%
0% 0%
0%
Interpretation: From the above table it is clear that 80% of the respondents are satisfied and remaining 20% of the respondents are highly satisfied towards welfare facilities provided by the company. No employee is dissatisfied. FINDINGS Canteen facility, door delivery, online purchase facility provided by the company is satisfactory. The facilities like loan provided by the company are good. Providing offers to the customer is good.. Regarding overall satisfaction towards compressor quality, the response is good. Most of the respondents responded that the EMI offer provided by the company is satisfactory. Satisfaction towards basic facilities response is satisfactory. Most of the customer response towards customer care support facility is very good.
The opinion of the custoemr regarding the employee response is good. Door delivery facility provided by the company is satisfactory. The facility of community development is also good. The facility of rest room &company infra facility is good. Most of the respondents showed their satisfaction towards safety measures provided by the company is very good.
CONCLUSION From the analysis of the data, it can be concluded that the ELGI Compressor car are most familiar by people. An ideal by as suggested by responded should have the following figures: Good looks Good customer support Affordable price After sales services Company offers is good
Product quality and guaranty is very nice
SUGGESTIONS & RECOMMENATIONS Company can also set up more conference about the new product. Provide a chance in open house meeting to customer to express their views. Provide to customer more information about new technology Extra offers needed. The facility of washroom must be improved.
PERSONAL DATA 1.
Name:________________________
2.
Gender:
3.
Age:
4.
Designation:______________
5.
Department:______________
Male
Female
RESEARCH DATA 1. How do you rate the quality of product? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
2.How do you rate the Company Brand name & product? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
]
]
3.How do you rate the Company offers? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
]
]
4. How do you rate basic facilities provided by the company for customer? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
5.How do you rate the employee response provided by the company? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
]
]
6.How do you rate the customer care facility provided by the company? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
7.How do you rate the EMI provided for customer products by the company? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
8.How do you rate the Transport facilities provided by the company? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
Dissatisfied Highly dissatisfied [
] [
] ]
9.How do you rate the Customer complaint department response? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
10. How do you rate the company festival offers? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
11. How do you rate the loans facility? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
Dissatisfied Highly dissatisfied [
] [
] ]
12. How do you rate the provident door delivery? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
13. How do you rate the company infrastructure? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
14.How do you rate the product guaranty facility ? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
]
]
15. How do you rate the product replacement? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
16. How do you rate the annual meet for customer ? Highly satisfied
[
]
Satisfied
[
]
[
]
Neutral
[
]
Dissatisfied
Highly dissatisfied [
]
17. How do you rate for the employee response in customer care department? Highly satisfied
[
]
Satisfied
[
]
Neutral Dissatisfied
[
] [
]
Highly dissatisfied [
]
18. How do you rate the whole sale customer offers by the company? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
] ]
19. How do you rate of the online purchase facility? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
[
Highly dissatisfied [
]
]
20. How do you rate product plan facilities provided by the company? Highly satisfied
[
]
Satisfied
[
]
Neutral
[
]
Dissatisfied
Highly dissatisfied [
[
] ]
