eGov Principles

Principles of e-Governanc e-Governance e

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Essence of good Governance

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What is not e-Governance?

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7 Principles of e-Governance

Essence of Good Governance

Least LeastGovernance Governance

Customer-centric Governance

Participative Governance

Deregulation Deregulation Partnership Partnership

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e-Governance is an Service-centricity enabler of  Efficiency Good Governance

Inclusion Communication Consultation

What is e-government ? It is the t r a n s f o r m a t i o n   of government to provide Efficient Convenient & Transparent Services to the Citizens  & B u s i n e s s e s   through Information & Communication Technologies

What is NOT e-Governance ? e-Governance is not about ‘e’ but about governance !

e-Governance is not about computers & websites but about citizens & businesses! e-Governance is not about t r a n s l a t i n g   processes but about t r a n s f o r m i n g   processes !

Examples of e-Services – G2C • • • •

Employment Services Vehicle Registration Driver’s License Passport/Visa • • •

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School Admission Scholarships e-Learning Examination Results

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Birth Certificate Health Care

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Pensions Insurance Health Care Death Certificate

Agriculture Land Record Property Registration Marriage Certificates Taxes Utility Services Municipality Services

Examples of e-Services – G2B Approvals Permissions

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Returns Taxes Permits Compliance

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Expand

Compliance

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Close Operate

Start-up

Approvals Permissions Registrations

Explore Opportunities

Project Profiles Infrastructure State Support

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Some useful e-gov services • • • • •

http://igrs.ap.gov.in http://portal.ap.gov.in http://esevaonline.com/ http://www.aponline.gov.in http://goir.ap.gov.in

Seven Principles of  e-Governance

Principle # 1 e-Governance is about

Transformation

Ingredients of Transformation Department Centric Approach

Customer  Centric Approach

Process Orientation

Service Orientation

Output-Based Assessment

Outcome-based Assessment

Departmental View

Integrated View

Principle # 2 e-Governance requires

A Holistic Approach

The Four Pillars of eGov

e-Government   e    l   p   o   e    P

  s   s   e   c   o   r    P

  y   g   o    l   o   n    h   c   e    T

  s   e   c   r   u   o   s   e    R

7 Areas of Management Program Management Process Reform Management

Change Management Knowledge Management

Technology Management

Resource Management Procurement Management

Principle # 3 e-Government requires us to overcome

A Number of Challenges

The Challenges

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2 PEOPLE

PROCESS

Lack of Process Models Poor Legal Frameworks Complex Procurement

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Lack of Political Will Official Apathy Shortage of Champions Lack of Skills in Govt

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4 RESOURCES

3 TECHNOLGY Lack of Architectures Lack of Standards Poor Communication Infrastructure Hardware-approach

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Budget Constraints Disinterest of Pvt Sector  Lack Project Mgt Skills

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4 Questions to address in Project Development

Q#1

WHAT do we want to Achieve ?

Objectives, Services, Service Levels, Outcomes

Q#2

HOW do we want to Implement ?

Technology, Process, Delivery Channels

Q#3

WHO will be responsible ?

Procurement, Training, Change Management

Q#4

WITH WHAT resources ? Business Model, Service Charges, PPP

Principle # 4 e-Government needs

A Systematic Approach through an eGov Roadmap

National e-Governance Plan NeGP Approach

STATE

Gram Pts

Munici palities

CENTRE Road Transport

Central Excise

National ID

Land Records

Pensions India Portal EDI

e-Office

Insurance

Comrl Taxes

e-Procure

eBiz

Gateway Common Service Centres

Banking

Service Orientation

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Evolutionary

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Plan Big

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Start Small

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Scale Fast

Centralized Planning - Decentralized

e-District Agriculture

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Land Regn

MCA21 Income Passport Tax Employment Exchanges

Citizen-Centricity

Immigration Visa

e-Courts

Core Policies

Police

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Implementation Treasuries •

Mission Mode

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Partnership

Principle # 5 e-Government necessitates

Change Management

What is Change Management?

Change Management is about managing people in a changing environment so that business changes are successful and the desired business results are realized.

The ADKAR Model 1. Awareness of Change 2. Desire to Change 3. Knowledge of Skills 4. Ability to apply Knowledge 5. Reinforcement to Sustain Change

Principle # 6 e-Government necessitates

Capacity Building

Hierarchy of Capacity Needs Leadership & Vision

Policy Formulation Committing Resources Taking hard decisions

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Program Development

Preparing Roadmaps Prioritization Frameworks, Guidelines

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Monitoring Progress Inter-agency Collaboration Funds Management Capacity Management

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Program Management

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Conceptualization Architecture Definition (RFP, SLA…)

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Project Development

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Bid Process Management Project Monitoring

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Project Management

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Principle # 7 e-Government needs

Top Level Sponsorship

Role of Leadership 1.

Becoming Champions of e-Government •

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Removing Barriers •

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to overcome employee resistance to achieve cross-agency coordination to create confidence in private sector to partner government

Taking Hard Decisions •

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to achieve change of mindset to create an environment for innovation to provide adequate resources

to take the risks inherent in e-Government to achieve effective Government Process Re-engineering

Articulating the needs of citizens & businesses

Value of Zero !!

Leadership & vision Resources Managemen t

HRD

Infrastructure

0 0 ,0 0 ,0 0 0 Technology

GPR

Partnership

Thank You