Ecotel Hotels in India

“ECOTEL HOTELS IN INDIA-THE NEW AGE TREND” EXECUTIVE SUMMARY Hotels are the concept originated in the form of inns. A Hotel can be defined as “A hotel is an establishment that provides paid lodging, usually on a short-term basis”. In India , the word may also refer to a restaurant since the best restaurants were always situated next to a good hotel. The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably. Hotels are independently assessed in traditional systems and these rely heavily on the facilities provided. Thus we have stated above about the hotels but there are hotels which are environment friendly and it doesn’t cause much harm to the environment which are also known as Ecotel Hotels.Over here the Ecotel Hotels are defined as “a hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on the environment”. These hotels are also termed as Eco-Friendly hotels. The purpose of learning about Ecotel is that in this age where global warming has been a cause of concern in the world. This can be a solution/measure taken up by hotel industry to come in terms with the environment. Ecotel hotels are also said as hallmark of environment sensitive hotels.“ ECOTEL is a great concept that any Hotel should be after. Ecotel is a new concept in hospitality that claims to work for environment protection and preservation. All eco-certified hotels must pass a detailed inspection and satisfy stringent criteria designed by environmental experts. The Ecotel certification process requires undercover inspections and staff interviews. The first Ecotel certified hotel was hotel NEW YORK VISTA in the year 1994. MR VITHAL KAMAT of KAMAT GROUP OF HOTELS brought the concept of ecotel to INDIA through his hotel known as Hotel Orchid. Hotel Orchid was the first Ecotel certified hotel not only in MUMBAI and INDIA but also in ASIA.

This project report contains all the vital information about Ecotel hotel right from its functioning to its contribution towards the environment. It tells us about the hotels and the 5 globes the Ecotel hotel acquires and many more in easy words a detail analysis regarding the Ecotel hotels. The data collected was really very interesting. The primary data collection was really interesting. A visit to Hotel Rodas was made regarding the project. Through the G.M. of Rodas a detail research and analysis of working of Ecotel was known more in depth. According to them Ecotel hotels give more emphasis to customer satisfaction and concern for environment rather than profit maximization. The hotel does earn a very good amount of profit but at he same time show concern to the environment. The secondary data was collected fro newspapers and magazines as well as Internet surfing. After meeting the G.M of Rodas and collecting data, proper analysis was made regarding the project. Lot of hotels have turned into an Ecotel hotel and Ecotel drive would be very much successful in years to come. These hotels right from the construction to their waste disposal are formed in a way that they do not cause any harm to the environment.

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CONTENTS What is a Hotel?  Defination  Classification Introduction to the new concept of Ecotel  Difference between Normal Hotels and an Ecotel Hotel Detail study of Ecotel Hotels Introduction to Ecotel Hotels in Asia  In India Analysis and Interpretation of Ecotel hotels  Detail Analysis of Ecotel Hotels Environment Management Systems  Case study on ORCHID-Mumbai (Success through team work)  Benefits of cost reduction  Benefits of EMS implementation  Implementing ISO14001 –THE CHALLENGE Questainnaire section  Case study on rodas  Question analysis on rodas Conclusion Bibiliography

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1) WHAT IS A HOTEL? A) DEFINATION AND INTRODUCTION OF HOTEL: A hotel is an establishment that provides paid lodging, usually on a shortterm basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, and Internet connectivity; snack foods and drinks may be supplied in a minibar, and facilities for making hot drinks. Larger hotels may provide a number of additional guest facilities such as a restaurant, a swimming pool or childcare, and have conference and social function services. In India, the word may also refer to a restaurant since the best restaurants were always situated next to a good hotel. B) CLASSIFICATION OF HOTELS The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably. For the sake of greater comparability, rating systems have been introduced, with the one to five stars classification being most common and with higher star ratings indicating more luxury. Hotels are independently assessed in traditional systems and these rely heavily on the facilities provided. E.G The Taj Mahal Palace & Tower in Mumbai is one of India's most famous and historic hotels followed by the Ritz Hotel in London, UK and many other hotels known for its service and hospitality.

2) INTRODUCTION TO NEW CONCEPT OF ECOTEL HOTELS: Ecotel hotels are defined as “a hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on the environment”. Traditionally these hotels were mostly presented as Eco Lodges because of their location, often in jungles, and their design inspired by the use of traditional building methods applied by skilled local craftsmen in areas such as Costa Rica and Indonesia. Today the term has developed to include properties in less “natural” locations that have invested in improving their “green” credentials. According to this site the correct definition of an Eco Hotel is a property that fills a majority of the following Criteria: Dependence on the natural environment Ecological sustainability Proven contribution to conservation Provision of environmental training programs Incorporation of cultural considerations Provision of an economic return to the local community .

Ecotel hotels are also said as hallmark of environment sensitive hotels.“ ECOTEL is a great concept that any Hotel should be after. Under your guidance, we have been very successful in PR since the certification, receiving endless press inquiries and the saga still continues.” -Junko Tsuda Hilton International, Director of Marketing & Communications, Japan . Getting an Ecotel Certification for a hotel means that the hotel is completely environment friendly. Each of the hotels applying for the certification need to fulfill certain criteria and the norms set by the authorities before they are awarded the Five Globe Certification Award. In an audit conducted by HVS International, the 5 key areas for ecotel certification were inspected. The five criteria for Ecotel certification which were fulfilled by The Lagoona Resort are:

1. Environmental Commitment 2. Solid Waste Management 3. Energy Efficiency 4. Water Conservation 5. Employee Environmental Education & Community Involvement Incidentally, the Five Globe Ecotel Certification Awards have been given to a few select hotels the world over. In Asia, the first Five-Globe Certification award went to the Orchid Hotel, Mumbai.

DIFFERENCE BETWEEN : NORMAL HOTELS MEANING: A hotel is an establishment that provides paid lodging, usually on a short-term basis

ECOTEL HOTELS Ecotel hotels are defined as “a hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on the environment”. In other words Ecotel hotels are also said as hallmark of environment sensitive hotels.

MAIN AIM: The main aim of hotels is profit maximization with customer satisfaction.

The main aim of ecotel hotels is to build a healthier environment along with profit maximization and customer satisfaction . They give more emphasis on environment friendly aspects.

PRODUCTS USED: Hotels mostly prefer branded products in order to build their image.

Ecotel hotels use products that are environment friendly and cause minimal harm to the environment

WASTE MATERIALS: The waste, which is generated in hotels, is thrown away as garbage

In ecotel hotels the waste, which is generated , is segregated as dry and wet garbage and is recycled and used properly.

CONSTRUCTION OF HOTEL: The Ecotel hotels are constructed keeping construction of a hotel is in a way to in mind their eco norms. give posh look . EFFECT TO THE ENVIRONENT: Normal hotels indirectly cause harm to the environment

Ecotel hotels are also called as ecofriendly hotels as they help in ecological balance

“ 3) DETAILED STUDY ON ECOTEL HOTELS:

ECOTEL®- The Hallmark of environmentally Sensitive hotels The ECOTEL® Collection is an exclusive group of International inns, hotels and resorts that define the concept of environmental responsibility in the hospitality industry. All Ecotel certified hotels must pass a detailed inspection and satisfy stringent criteria set by environmental experts. The Collection began in 1994 when the New York Vista Hotel re-opened as the world's first Ecotel certified hotel after the bombing of the World Trade Center. Since then over 1100 hotels, resorts and inns have applied (but not qualified) for the certification. Currently, there are only 34 Ecotel hotels in the world, out of which only 3 are 5-star hotels with the 5-globe certification. 5 GLOBES (CRITERIA AND INSPECTION) OF ECOTEL: The Ecotel Certification is based on five areas of environmentalism, each of which is designated by a Globe award. These five areas are referred to as the ‘cornerstones of environmental responsibility’ or simply as ‘Globes’. These Globes are:

1. Energy conservation: This requires the existence of a formalized framework to actually reduce the energy consumption of the hotel. For instance, whether the hotel has been designed and constructed keeping in mind maximum energy conservation. Factors like whether minimum lighting is being used, the extent of involvement of the guests as well as the employees etc. also make a difference to the final score

2. Water conservation: Evaluates the effective conservation of water in all departments of the hotel, across all levels. The extent to which water is recycled and utilized is also considered an important factor. Again, all employees are expected to be well versed with the water conservation operations of the hotel. 3. Solid waste management : The hotel must effectively recycle and manage waste wherever generated. Proper systems for collection, recycling and disposal of these wastes in all departments of the hotel are a must for the Ecotel certification. Moreover, all employees of the hotel must undergo training in the basic solid waste management techniques. 4. Employee environmental education: Evaluates how involved the employees are in the efforts of the hotel to contribute towards the environment. The hotel should have training modules in place for employees at all levels to familiarize them with the eco-friendly initiatives of the hotel.

5. Environmental commitment: The hotel/ resort/ inn must demonstrate the existence of a formalized commitment towards the preservation and enhancement of the natural environment. It must, through all operations, activities and written statements, communicate its commitment to the environment. For e.g. the mission statement of the hotel/ resort must mention its environmental dedication. Additionally, every hotel should have a green team headed by a member of the top management ensuring that all departments are working in consonance with the hotel’s mission of environmental responsibility. Incidentally, the Five Globe Ecotel Certification Awards have been given to a few select hotels the world over. In Asia, the first Five-Globe Certification award went to the Orchid Hotel, Mumbai. THE 5-GLOBE HOTELS IN THE WORLD 1. Miraval, Arizona (this was the first certified 5 globe Ecotel in the world. Its re-certification is pending) 2. Hilton Tokyo Bay, Japan 3. The Orchid, Mumbai 4. The Benjamin, USA 5. Arco Iris, Costa Rica 6. Lapo Rios, Costa Rica THE 5-STAR 5 GLOBE HOTELS IN THE WORLD 1. Hilton Tokyo Bay, Japan 2. The Orchid, Mumbai 3. The Benjamin, USA 4. The Uppals Orchid Delhi.

ECOTEL HOTELS IN INDIA: 1 IN MUMBAI:  HOTEL LOTUS SUITES:

The Lotus Suites-Mumbai is distinctly located in the heart of Mumbai's new commercial center and in close proximity to the International airport in Mumbai, there by making it easily accessible to the ever-expanding commercial hub in and around MIDC, Sakinaka, Powai as well as the loads of International business travelers that throng the Mumbai city. This new venture owned by the Kamat Group Of Hotels and managed by one of the leading companies in the hospitality industry, Concept Hospitality Limited, boasts of 183 rooms including standard rooms, studios and Suites,

which have been aesthetically designed keeping in cognizance with the ECOTEL principles. While maintaining a tradition of guest appreciation and concern for the environment, the hotel has also put a priority on health with its state-of-theart fitness center, to help the fast-paced corporate buffs stay fit and relaxed, and rejuvenate their energy. In addition, Lotus Suites offers one of the best amenities in a room like tea/coffee maker, mini bar, in-room internet connectivity, two telephone lines, designer bathroom facilities, colour television and cable service. Lotus Suites, like most international sophisticated Business Hotel, provides you with a trendy, vibrant, dining experience, a high-tech venue for conferences and banquets, secretarial service, travel desk, round-the-clock room service, thus making it a complete experience and not just a stay.

 HOTEL RODAS:

Rodas Hotel a 3 STAR HOTEL, in India is among India's largest luxury hotels located in Mumbai, Hotel Rodas 3 star is now offering Accommodation at special internet discounts for deluxe hotel rooms in India. Accommodation at Rodas Hotel Mumbai has an instant hotel online reservation system with discount, for reservations made on the internet. For bookings fill in your details and we will get back to you with our best hotel discount offer for this Month's Specials anywhere in Mumbai , thus ensuring guests unrivalled levels of service and luxurious accomodation near domestic airport, hotel in Mumbai India. This online hotel is located in the heart of Mumbai, at Hiranandani Gardens, adjacent to the beautiful Powai Lake, only 15 minutes away from the International airport. It has well appointed twin and double bed rooms, each equipped with T.V., direct dial telephone, internet connectivity, channel music, mini bar, tea/coffee maker, electronic safe and individual temperature controls, to ensure that the guest is comfortable. The Rodas hotels is a deluxe 36-room hotel with a proud tradition of organizing and hosting successful meetings and hotel banquets. Ideally suited for all banquets and functions, the Pavilion offers more than 5000 sq. feet of area that can be effectively utilized , from a formal business conference of 20 persons to a social evening of 400. Choose from the Pavilion I, II or III, To add delight to your experience of majesty and culinary pleasure; explore our restaurant Parabola ,the 24-hour South East Asia & Continental cuisine restaurant. This 55 cover delightfully decorated dining space also offers a very reasonably priced buffet spread on weekends and festive days. Far East is the latest offering to the discerning patrons who have taken to the great food and ambience at the boutique hotel. Bowling Cafe Invites you to savour the goodies conjured by our Patisserie chefs for your benefit. AURA-Restrobar - Every human possesses talent, Every talent possesses desire, Every desire needs an expression..... Express check out for guest courtesy coach for airport pick up and drop.

2 IN DELHI

 UPPAL’S ORCHID:

Uppal's Orchid is one of the most innovative and eco-friendly hotel in the Capital city of India. Here you live with nature and Enjoy a luxurious stay along with the great satisfaction that you have acted as conscientious citizen of the world contributing your mite in preserving the delicate ecological balance. Come to one of the Best hotel in New Delhi, the Capital of India and enjoy the warmth and traditional Indian hospitality with all the modern

world-class comforts and luxury. Uppal Orchids is a class in itself and maintains a distinct edge over other hotels in terms of hospitality, environment and dining facilities. Set near the international airport, it's the most easily accessible place to feel at home once you reach India or Delhi from outside. This hotel has a beautiful exterior in contemporary style and a very charming interior decorated in style and artistic taste. Here you will come across a sophisticated cosmopolitan culture along with a dedicated service to make your stay as comfortable as possible. Its exquisite ambience and beauty will enthrall you and make your tour to India one of the most memorable experiences of your life. You can also taste authentic Indian delicacies in comfortable setting or choose from a wide range of Indian, Mughlai, continental and Chinese dishes and a good variety of drinks. It is not just a great place to stay, but equally great place to eat, drink and have loads of funs. The hotel has good business and banquet halls facilities and a fine arrangement of recreation for the guests. 3 IN KERALA

 HARITHAGIRI

Located in the heart of Kalpetta town in the serene surrounding of Wayanad, Harithagiri Ecotel is the right place to cool your mind and body. The stay here is unforgettable as the elegant, luxurious and cozy interiors and bedrooms take comfort to yet another level. Wake up with the sweet songs of birds that sing for you and fell the cool, spicy morning breeze. Breathe the refreshing, mist washed air of nature's own landscape 1000 meters above sea level. “Soorya” a fast growing business group is presently in the service sector. Started in 1990 with business in woven sack trading, has diversified its business activities to various related and unrelated fields such as hotel, tourism, trading, transportation, pharmaceuticals etc. Recently it has entered

in the manufacturing sector also. Business group activities are steered by a dynamic visionary Mr. V.M. Radhakrishnan as Chairman and he is assisted and supported by a very strong team of highly experienced professionals. Hospitality business is the group’s prime area. It has a chain of hotels in different parts of the State at the catch-points of the international tourists. Harita Hotel & Ayurvedic Village a hotel complex at Kalpetta, Kerala is one among those. The Mission Passionately committed to extending warm and affectionate hospitality to the guests either domestic or international and by continued improvement of quality of service they are delighted. 4 IN CHENNAI

 RAIN TREE HOTEL:

South India's first FiveStar Ecotel Hotel. The

Raintree, is an innovative, socially conscious concept, a hotel that is committed to enhancing the guest experience while setting a new standard of environmental responsibility. This is done by conserving natural resources,

educating and enlightening staff, and cultivating relationships with the community - all while hosting the guest in an unparalleled atmosphere of comfort and style . With a constant desire to innovate and a tradition of crafting warm and inviting surroundings, Ceebros has set its sights on the hospitality industry with the aim of bringing something new and exciting to Chennai's hospitality arena. It’ also the Fifth in India to be awarded an ECOTEL  certification and there are currently 36 ECOTEL  certified hotels in the world. ECOTEL stands for The Hall Mark of Environmentally Sensitive Hotels. The ECOTEL collection is a group of International Inns, Hotels and Resorts that define the concept of environmental responsibility in the hospitality industry. We at the hotel practice to Save Energy, Water, Segregate Waste, Train the Employees to protect the Environment and create awareness among the community towards Environmental Responsibility. Guest awareness is also a priority in this Environmental Responsibility 5 IN KOLKATTA

 FLOATEL HOTEL:

The Hotel, a 4 star world class urban resort, floats on the River Hooghly only a hundred yards from the shore.The Hooghly river is a center-point of Indian history and the Floatel on the Hooghly today, between the two Howrah Bridges, brings back that history in its splendor, a time when Calcutta was in her finest glory. The 61 room Floating Hotel is based on the concept of combining the best qualities of a luxury cruise ship with the beauty of a world-class hotel

permanently anchored in the City Centre of Calcutta. The land along the Floating Hotel consists of a promenade walkway by the river (the only one of its kind in the city), a beautifully landscaped garden, centrally airconditioned reception areas, open air banquet halls (ideal for weddings, book-launches, music concerts or business parties), a promenade deck (ideal for parties, events, celebrations, meetings). All in all, The Floatel is the only City Centre Urban Resort in India. The Floatel is one of the properties of Manor Floatel Limited, Calcutta. India's only Floating Hotel has been conceived, designed, constructed and built in Calcutta by Mr. Manab Pal, Managing Director, Manor Floatel Limited who worked tirelessly for many years and against huge odds to create an exquisite unique river-front environment in Calcutta because he strongly believed that a city as progressive in its ideas as Calcutta, needed a hotel as unique and spectacular as The Floatel. Safety Details and International Standards Facilities at the Floating Hotel complex conforms to the criteria laid down by Department of Tourism for a 4-star category accreditation. The shore and The Floatel is connected by a specially designed (internatially accredited and tested) gangway which get adjusted to the change in the water level at high and low tides. The model followed for the Floatel is based on conceptual design of "Coastal Vessels" which are moored in various cities of Europe. None of the Coastals have self propulsion. Whereas European Floatels are moored in the sea, The Calcutta Foatel is moored in The River Hooghly. The design of the Floatel has been made with the following criteria : Fully loaded draft not exceeding 6 ft. (about 100% cushion over the lowest draft available at the location) A tested anchoring and mooring system, which is to be able to withstand all kinds of tidal currents and bore times. Maximum wind velocities at the location and impact of the same on the air draft of the Floatel.

GB Marine Pte Ltd. (GBMPL), Singapore made the detailed design of the Floatel calculating the mooring forces with the parameters indicated by M/s.Geo Hull Ltd., and further prepared the "Estimated Intact Stability" for the Floatel. The anchoring system was designed consisting of 4 numbers of 1.5 ton LWT Danforth anchors for extra safe anchoring purposes and mooring to the shore with 62 mm chains.* Based on the design made by GBMPL, the Floatel was built by M/s.Lian Yi Ship-building and Construction Co. Ltd. (LYSCL) at Singapore. The anchoring and mooring system were also fabricated by LYSCL at Singapore. The entire fabrication and construction work was carried out under the supervision of GBMPL. The entire hull of the Floatel was tested and certified by M/s. Bureau Veritas, Paris, at Singapore on the basis of data of Kraufkramer Ultrasonic Thickness Gauge Tests undertaken by M/s. Scantech NDT & Inspection Pte. Ltd., Singapore. The proof load test for the anchors was undertaken by M/s. ABS Marine Services Inc, USA in Singapore. The anchor chains were tested and approved by Lloyds Register of Shipping at Singapore. Construction of rooms, service areas and other finishing work on the Floatel, the detailed design and drawings were made by GBMPL. While the facilities were being designed, MFL engaged the services of an architectural firm M/s. Ghosh, Bose and Associates Pvt. Ltd. (GBAPL), to advise GBMPL on the norms required for obtaining approval of various Indian authorities, including Kolkata Municipal development Corporation, Ministry of Tourism, Govt. of India etc. GBMPL is one of the reputed architectural firms in Kolkata, having associated with construction of several prestigious buildings including multi-storied office buildings, industrial complexes, airports, hotels etc. GBMPL, in addition to the services provided while designing the Floatel, also conducted The Environmental Impact Study (EIS) of the project. Presently, the Pontoon of the Floatel is classified by Indian Registrar of Shipping (IRS - 100AI) and also Govt. Fire fighting, rescue and evacuation certificates equivalent to the standard of Lloyds of London.

* GBMPL, based at Singapore, is engaged in providing services for Naval Architecture, Marine project management, Shipyard Production Design, Establishing Stability Criteria for marine vessels, Supervision of Construction, Investigation of problems related to operation of ships and other vessels etc. The company also rendered its services in designing a "Floating Hotel" to be located at Indonesia.

6 IN GOA

 YOGAMAGIC CANVAS:

Yogamagic Canvas Ecotel Goa is tucked at the edge of a Goan village and is an eco-chic retreat, Yogamagic Canvas Ecotel Goa where you spend the quiet of the day in Vedic inspired tents and some healing reiki sesions. An eco-chic retreat, Yogamagic Canvas Ecotel Goa is two kms form the north Goa beaches and teeters on the edge of a rural village surrounded by golden rice paddy fields with perfect views of the sunrise and sunset. Seven tents, each individual and spacious in white canvas, lined with hand block

rinted cotton in the seven different colours of the chakras (energy centres) in the human body (according to ancient Vedic tradition) become your haven for the duration of your sojourn here. Invitged to breakfast, that is whipped up with only home grown ingredients and divine on the taste buds. To cool you off is a drink of pineapple and mint, very refreshing followed by mueseli with fresh fruit. And the delicious eggs scrambled with coriander, is a taste that comes from eggs that are home grown reveals Juliet Leary who with Phil Dane runs Yogamagic Canvas Ecotel Goa. As you wander through Yogamagic Canvas Ecotel Goa, a peace envelops, and you can't help wonder aloud. The property was originally rented in 2003 with a 12- year plan in mind to build and develop a unique eco-hotel combining luxury and alternative technology with nature to create a nurturing environment for the practice and teaching of yoga whilst providing an ideal platform for rest recovery, healing and well being. The 6000 square metres of land is, almost an island, surrounded on two sides by a creek with paddy fields beyond, more paddy fields to the west and a coconut grove to the north. THe land was wild and barren save for a dozen mature (50 years plus) coconut trees and an old well by the remaining plinth of a house long gone. The first two seasons were spent developing the eco hotel designing and erecting luxurious Rajasthani hunting tents, sourcing panels to provide solar power for the lighting in each tent and the pathways, experimenting and perfecting the eco-waste management system for the natureal composting toilets. Yoga magic Canvas Ecotel Goa is a place that has a return factor with guests enjoying the peace and tranquillity in rustic Goa within comfortable environs and we leave with an assurance to return again to the quietude that is Yoga magic Canvas Ecotel Goa. Yoga magic Canvas Ecotel Goa is a sense of calm, swaying palm trees and rajasthani silk flags fluttering high in the sky. surrounded by paddy fields and a water creek home to abundant tropical birdlife, Yoga magic Canvas Emote Goa is an oasis of peace, just two kilometres from the beach in north goa. whether you are looking for relaxation and tranquility or rejuvenation of

mind, body and spirit, our aim is to ease you back to nature without compromising on luxury. sleep close to the elements in spacious rajasthani hunting tents or in the maharani suite of the main house with it's own veranda overlooking the zen gardens and pool. Yoga magic Canvas Ecotel Goa tents feature solar halogen lighting, natural composting toilets and waste management using EM (effective micro organisms). The hot showers get their heat directly from the sun. where possible buildings are constructed from locally sustainable materials such as mud, clay, stone, bamboo, jute, wood, palm leafs and cow dung. Yoga magic Canvas Ecotel Goa swimming pool is surrounded by water gardens with lilies and lotus flowers, an island with waterfalls and an infinity edge overlooking the paddy fields beyond . there is a cabana for shade and plenty of pool side sunbathing areas with cushions, bolsters and low tables whilst the nearest beach is just five minutes away by taxi or rickshaw. Yoga magic Canvas Ecotel Goa food is imaginative, unique and healthy using the finest spices, fresh coconuts and lots of love. organic vegetables, healing plants, herbs, fruits, nuts and spices are all grown in and around Yoga magic Canvas Emote Goa. Indian cooking lessons available by arrangement. At Yoga magic Canvas Emote Goa you can dine under the stars by candlelight, breakfast by the Pool on low tables amid colourful saris draping the palm fringed roofs or eat in the tower restaurant overlooking the creek with eagles circling overhead and buffalo grazing in the distance

“The greatest thing in life is to keep your mind young.”- Henry Ford 5 ) INTERPRETATION AND ANALYSIS: EMPLOYEE WORK AND FUN ANALYSIS: Modern-day HR training in hospitality gets more humane than ever as it tries to strike a balance between imparting technical knowledge and emotional support to employees for them to deal with the work environment better Training directors in organisations are keenly looking at identifying the Strengths, Weaknesses, Opportunities, Threats (SWOT) of employees, which directly translates into output. Identification of training schedules for employees therefore becomes crucial to achieve the company's goals. Focus on individuals then becomes top priority Organisations have understood that emotional quotient has a strong impact on the result and it is considered at par with intelligence quotient. Some methods followed in this regard are: Feedback session with new employees after the first 10 days Monthly departmental meetings with staff and general manager Involvement of staff in monthly HR initiatives Continuous growth and learning through training and development Information garnered from the above is evaluated and steps are taken to take care of the emotional aspect of employees. Seniors, colleagues, guest comments and general observations by the non-departmental seniors broadly help to calculate employee potential. Pushpinder Kumar, vice president & general manager of Uppal’s Orchid - An Emote Hotel, opines, "Even group (social) activities help bring out positives about staff like initiative, team

spirit, energy levels, innovativeness, etc. While it should not be seen as if the staff is under scrutiny all the time, it is certain that in a sector like hospitality, a 24x7 approach for the 'best' is a must." Physical quotient . Training is also viewed as need-based. Nevertheless, HR activities use various physical aspects to judge an individuals' capacity (or SW of SWOT). Kumar lists some outdoor activities that can throw light on vital leads: Games and sports: Team work Outdoor training: Exposure to other operations, solution finding Talent contests: Identifying and utilising talents of juniors and colleagues effectively Dental camp: Personal hygiene Cafeteria theme lunches: Planning and organisation skills Street cleaning campaigns: Community service The cross-training requirement for an employee provides vertical as well as horizontal growth patterns. Such training requirement is also part of the regular training programme of many organisations. Pushpinder Kumar, vice president and general manager at Uppal's Orchid - An Emote Hotel, says, "Someone may be better at communication while another may be good at strategising and planning. These aspects are keenly noticed and people are utilised accordingly to get the best team output." Eight more hotels to get Emote certification Around eight new hotels, including three resorts, across the country are slated to get their Emote certification in the next one and a half years. This would be a refreshing change as the existing Ecotels in India are mostly managed by Concept Hospitality or owned by Kamat Hotels. The properties in Mahabaleshwar, Lonavla, two in Goa and Pune, Hyderabad and Bangalore, are all upcoming hotels in different stages of construction and are in the process of getting certified. Speaking to Express Hospitality, Harinakshi Nair, senior associate, Emote certification, from HVS International, said, "Hotel Gautham in Mahabaleshwar will be the first to get its certification next month. Only the properties in Hyderabad and Pune will be managed by Concept Hospitality, while the others are new, individual groups in the industry." In an effort to include more hotels in Emote collection, HVS International also plans to certify properties in Sri Lanka, Nepal, Pakistan and other neighbouring countries in the next five years. Nair emphasised, "We do not

want to have a large number of hotels as Ecotels, as we want to maintain the exclusivity attached to this concept and want to certify only the best."

CONCEPT HOSPITALITY CONCEPT HOSPITALITY LTD. (CHL) is a conception of a team of hotel consultants and experts formulated in July 1996 in Mumbai, India's Commercial Capital. CHL sets up and operates Restaurants, Hotels, Clubs and Resorts for different owners, and is the Management Wing of Kamat Hotels (India) Limited. This submission outlines the strength of CHL's Management System, incorporating the decentralized profit orientated management philosophy which has consistently produced the best possible returns to hotel owners and the highest levels of guest satisfaction. It details CHL's sales and marketing network, and the "state of the art" teamwork - which is the ability to work together towards a common vision. It illustrates how CHL has earned a reputation as an industry leader in setting up and certifying environmentally friendly hotels, with a full range of training programs, each of which has been adapted for the various cultures and environment, within which it operates the hotels. CHL has had a presence in India for over 10 years and so understands and has adapted its systems and management to the values and culture of India. CHL does not believe in the total imposition of western systems and management concepts, but an integration of these with the prevailing culture to maximize both employee productivity and guest satisfaction to achieve the highest possible returns for the property owner. Our Mission: To create a group of Corporate Hotels, which are efficient and friendly and

also environmentally sensitive. Our Strategies: We have developed strategies to help hoteliers/entrepreneurs increase the value of their investments and this has paid rich dividends as more and more travellers are becoming conscious and choose to patronize our group of hotels, which are environmentally friendly and most of them certified as Emote Hotels. Environmentally sensitive travellers are the fastest growing segment in the Travel Industry.

CHL MANAGEMENT Operational Structure : The Chairman & Managing Director Mr. Param Kannampilly, who is an experienced Hotelier, a Fellow of the Institute of Hospitality, London and also a Fellow of the World Academy of Productivity Sciences, heads the Company. The organizational philosophy of CHL is based on a 'hands-on' corporate office providing support services in the field of Operations, finance and administration, technical services, human resource development, sales, marketing, product development, MIS and reservations. Specialist consultants are added where necessary. Managed by it's Chairman & Managing Director - Mr. Param Kannampilly, and assisted by it's CEO - Mr. Pushpinder Kumar, properties under it's management are broken down into strategic areas, managed by Vice Presidents, who are responsible for generating profit with defined guidelines. The VP's are in turn supported by area specialists in financial control, human resources development, sales and marketing. HOTEL MANAGEMENT: CHL BRANDS CHL operates across a broad spectrum of markets from standard to deluxe hotels, apartment hotels, boutique hotels & time-share properties (in

conventional star terms, from three to five star hotels). Although it does not own a brand of its own, it has the rights to operate hotels under the Orchid banner (5 Star) or the VITS banner (4 star), O Hotels, Gadh Heritage Hotels, Wall Street - Corporate Business Hotels, Rodas Boutique Hotels, Lotus Resorts, etc. which are ownership brands. The Orchid Environmentally friendly - Emote The Orchid Brand is an "environment friendly - business - luxury ", as opposed to a chain, of deluxe and first class hotels and resorts, all individually designed to reflect the personality and distinctive characteristics of the locations in which they operate. The Orchid offers the finest in accommodation standards and facilities, highly personalized service in Prime City locations. VITS Guest Rest Best VITS is an innovative "mixed use" four star luxury business hotel brand, with the prime market being mid market business / leisure travelers. Presently Located in Mumbai, the hotels offer quality accommodation, both for the transient guest and long staying guests, a part of the available accommodation can also be pre-sold on time-share basis. LOTUS RESORTS Relax, Peace & Tranquil Leisure Resorts, with three - four star facility, which breathe an ambience of fun, frolic and excitement, be it beachside, valley or hillside. RODAS Boutique Hotels Three star Boutique Hotels with well appointed guest rooms, food & beverage outlets and state of the art conferencing facility.

MARKETING:

Positioning a new hotel in the market place is a very important aspect of marketing. With spiraling prices and huge costs of development, it has become mandatory to implement innovative ideas for marketing a hotel. It is equally important to understand that the development itself is a long process and as such the hotel industry has a long gestation period. To partly fund the project cost, some of the projects are designed as multi use projects in which a certain percentage of the hotel rooms are pre sold, so that the owners have some capital. The marketing division has devised a unique strategy to market the rooms in advance and thereby raise funds required for implementation of project and also underwriting occupancy. Concept Hospitality Limited is aware of the fact that hotels generally work at 70%75% occupancy. It is thus imperative to presell/underwrite 25-30% of the room inventory to ensure 100% occupancy. The marketing plan has received approval from all professional quarters. The company has entered into an understanding with Himco (India) Limited for marketing its hotel project. SALES / MARKETING & P R Apart from dedicated sales team for each hotel, we also have Sales & Marketing Offices in the Metros of Delhi, Mumbai, Kolkata, Chennai, Ahmedabad, Pune and Bangalore. We have already tied up for a sales offices in Singapore and would shortly be opening one in Doha, Qatar

“The unexamined life is not worth living”.- Socrates

 DETAIL ANALYSIS OF ECOTEL HOTELS: IN MUMBAI 1. HOTEL ORCHID ADVANTAGE: Strategic location: Close to the Domestic and International Airport Near the Industrial and Commercial districts Easy access to theatres, entertainment and shopping. Courtesy Coach / Car Pick up to and from the airport for arrivals and departures. Interactive Television State of the art television systems are installed in every room. These interactive televisions allow you the facility of checking your room bills, placing room service orders, and checking your messages. The interactive television also allows our guest the convenience of checkingout from the comfort of his room as part of the express check-out facility offered by The Orchid. Express Check out Free Cable T.V Business Lounge Room Internet Service The service, provided by Worldroom Connect allows the business travelers using a LAN-equipped laptop computer to simply plug in and start working. There is no dial-up access required and no reconfiguration of the laptop computer or printers. EVERGREEN CLUB:

Customer Relationship Management (CRM) Orchid Evergreen is the Customer Relationship Management (CRM) program at The Orchid for the guests who are staying with us. As part of the program the guests who become members of the program earn points for all eligible spends in the hotel. Once they earn the points they can redeem the same for rewards like a holiday package to Goa, watches, etc. Or donate the points earned by them to the "Green Account". The points so donated will be used for promoting the eco-friendly causes supported by The Orchid. As part of the same program we have contacted some NGO's to support us and lend credibility to the drive. PROJECTS UNDERTAKEN BY ORCHID Ask not what the Environment can do for us but what we can do for the Environment." Spreading the Message Through Environment Days Advanced Locality Management (ALM) Trust – 2002 The Orchid launches ALM trust, felicitates environmentalists on World Environment Day The Orchid Asia's First Emote observed World Environment Day by organising a series of events which included a felicitation of environmentalists, launching The Orchid Advance Locality Management (ALM) trust and conducting an energy efficiency seminar The CMD of Kamat Hotels (India) Ltd, Vithal Kamat and Chief Secretary, Government of Maharashtra, C Ranganathan launched The Orchid Advance Locality Management (ALM) trust. The trust is going to act as a platform for all the ALMs of the city and is

going to guide them to pursue various environment friendly programmes. Besides that five ALMs registered with the trust would be awarded. The trust, which would be actively supported by the government, would help in inculcating environment consciousness among the citizens of the city. The trust would also provide support in terms of educating the ALMs. Apart from the launching of trust, a 12-year old student, Shradha Teli and four others were felicitated for their contribution towards the cause of environment. The other four are Ajit Kumar Jain (Officer on Special Duty) for Solid Waste Management, Shrikrishna Shripad Bhagwat (Officer on Special Duty) for Advance Locality Management (ALM), Mrudula Saptrishi, a technical director with Vermigold Ecotech Pvt Ltd and Times Foundation. Shradha Teli has been selected for a project- " Dyeing with eco-friendly natural dyes", which she did for the state level science exhibitionheld at Wardha. A student of JB Vacha school, Mumbai, Shradha bagged 2nd position among 270 schools, which participated in the exhibition. The Times foundation has been choosen for the various environment related issues, it has taken up from time to time, since its formation. The two OSDs with the Brihanmumbai Municipal Corporation, Ajit Kumar Jain and Shrikrishna Shripad Bhagwat have been spearheading the ambitious project of making Mumbai garbage free. The project launched by their combined efforts has been successfully turning more than 30 tonnes of garbage into manure. Whereas,Mrudula Saptrishi, successfully executed India's first vermicomposing project to process five tones of market vegetable waste per day, which now produces more than 500 tones of 100 per cent natural organic manure at Dadar, besides Executing vermiculture project for The Orchid . Besides that an energy efficiency seminar was also

conducted for the hotel industry in the morning. The technical director of Kamat Hotels, P Kannampilly spoke about the various measures adopted by The Orchid, which has resulted in saving precious energy. Commenting on the initiative the CMD of Kamat Hotels, Vithal Kamat said, "this is yet another programme launched by us to make our contribution towards the environment". "Recognising people's effort is going to instill a confidence not only in them, but would also motivate others to do well too", he added. What is ALM ? Advance Locality Management Advance Locality Management (ALM) as the name suggests is a concept to manage the locality and its sorroundings. Undertaking projects to beautify the city is doing the same. As a first step towards it, the garbage and filth of the area is segregated and removed with the active participation of local authorities and citizens. Subsequently various projects such as building a vermiculture plant, tree plantation drive and other beautification projects are undertaken. Apart from reducing the pressure on BMC to pick the garbage, it also adds up as a means of earning for the said ALM . The concept of Advance Locality Management (ALM) is existing in the city for quite sometime. Infact, it was in the year 1997 that it was first implemented at Joshi Lane, Ghatkopar. The idea behind ALM is to promote a partnership between the citizens and the municipal corporation. As on today there are over 500 ALMs in the city. Though the ALMs have been working for sometime, there is no coordination between the various ALMs. With the The Orchid ALM trust coming into being, a new dimension would be given to the whole concept of locality management. With the government endorsing the trust and the OSD of ALM, Shrikrishna Shripad Bhagwat actively participating in it, the trust is going to act as a platform for the BMC, police and citizens. Apart from this various seminars and other projects would be conducted by the trust to educate the citizens.. Moreover a team led by the environment officer of the Orchid would conduct surprise checks on the ALMs and would award prizes for various projects undertaken by them.

1 LOTUS SUITES WELLNESS CLUB Stay fit at Wellness Club. Monsoons can be such a romantic season. Or sometimes an embarrassing one. The difference can be just a few extra kilos. Obesity causes arthritis, high blood pressure, high cholesterol and high blood sugar that can lead to hypertension and diabetes. Inactivity and overeating are the major causes amongst others like metabolism, genetics and fat cell development. It's no secret that any one of these result in shortening the life span. Research has shown that losing as little as 5% of your body weight can greatly improve your health. The more you lose, the more you gain. It’s just that body weight, and even body fat for that matter, do not tell us as much about our health as lifestyle factors, such as exercise and the foods we eat. The important thing is to exercise regularly. It will help you cut down the fats and make you fit. And needless to add, healthy. You won't repent it. The next time you have to squeeze into the old top from college days. Or when you want to slip into those old colourful bangles. Or enjoy a romantic walk under an umbrella with your lover. Staying fit helps. Try it. It’s not that difficult. Stay fit with Wellness Club. At Wellness Club, we take the work out of the workout. Modern facilities

including a gym and fitness center with trained instructors and state of the art equipments. A nutrition center with scientific ssliming and body shaping. A cycling studio. A massage and Steam center. A health and calorie place. A leisure pool. A leisure room. A pool and snooker room. It’s a complete package. See? With us, staying fit is easy. And it always helps!

ADVANTAGES TO BE AT LOTUS SUITES: Advantage to be at Lotus Suites. Strategic Location: Close to the Domestic and International Airports Accessible to Commercial hub like Bandra-Kurla Complex, MIDC , SPEEZ, NSE Exhibition Centers. Easy access to theatres, entertainment and shopping. Internet Service : Internet is become very essential facility for the valuable guest to check the e-mail, for down load the presentation and for many important reasons in Lotus Suites. Wireless Internet service is powered by

Adino Telecom Ltd. is a joint venture between ONIDA and ENKAY TELECOM, which provides complete fixed broadband wireless access solutions. The wireless Internet service is available at guest rooms,

conference rooms, banquet hall, restaurant and business center in Lotus Suites. Swimming Pool Complimentary Airport Transfers. A Travel Desk For Onward Arrangements Same Day Laundry/Dry Cleaning Service. ENVIRONMENT COMMUNITY: Prize Winners of Harvest to Harness (H2H) 2004 Winners of the H2H were felicitated in a ceremony held at Ruia garden, Grant Road on Nov 26. The various entries received were displayed for the assembled guests . Out of the entries received Naval Dockyard and St Catherine's Home along with __village were declared winners. Hon. Shri Jagannath Hege, Sheriff of Mumbai felicitated the winners. Mr Vithal Kamat, Chairman and Managing Director, Lotus Suites, Rudolf D' Souza, Trustee, Eureka Forbes Institute of Environment and Roshni Udyavar of Rachna Sansad Institute of Environmental Architecture represented the three organization associated with the event

Mega eco quiz - October 2004 Over months of conducting weekly eco quizzes, this day saw winners who

were seated at the hot seat - the mega eco quiz. This quiz saw 1 winner who withstood the firing of over 70 questions and several competitors. Mr. Kailash (engg) was then bestowed with a cash prize cash voucher of Rs. 750/- for his excellence.

Beach clean up - Sept 2004 Post Ganpati immersion we saw vibrant green team members front end the cleaning up of Juhu beach of all garbage and remains. Once again working towards a cleaner and greener world. Harvest to Harness Contest 2004 The first Rain water Harvesting Contest - Harvest to Harness 2004 was launched at the Maharashtra Nature Park. The objective of the contest was to come to a solution for harvesting rainwater in Mumbai. The contest received 45 entries. Delegates from Mumbai came in on this day to educate staff and invitees on the importance of harvesting rainwater and the after effects of drawing water from the earth resources. The event was jointly organized by The Lotus Suites in association with Eureka Forbes & Rachna Sansad.

Eco skit - 15th august 2004 This day a few team members of lotus suites enacted a skit at Cirkus Cirkus and brought forward horrifying facts, of how we destroy our beautiful world. The lotus green team along with our resident guests pledged an oath to protect our earth.

No tobacco day - May 31st 2004 Over 100 underprivileged children painted on paper their true feelings of the ill effects of smoking. At our very own Cirkus Cirkus a skit was enacted by them encouraging all against active and passive smoking. Mr. Arshad Warsi added glamour to this day by bestowing the winners with prizes. A day to remember - the message of no tobacco was translated well.

World earth day - April 22nd 2004 This day saw an Emote gesture by the green team members of lotus suites. Nearly 700 Tulsi saplings were distributed in Seepz, Andheri Kurla & MIDC encouraging corporates towards protecting and preserving our mother earth. Grow more trees was the message delivered and was appreciated well by friends and corporates alike.

World water day - March 22nd 2004 The essence and importance of water conservation was announced to all our neighbours. The green team members expressed this concern by a gesture of mineral water bottles being distributed, and tagged along a strong yet truthful message of the water conservation to all.

World Environment day - Kaun banega eco pati quiz 05th June 2005 - A mega eco quiz with slogan competition "Kaun Banega Eco Pati" was conducted. This day saw winners who were seated at the hot seat - the mega eco quiz. This quiz saw ' Eco Pati' Dr. Chaitali (wellness club) as the eventual winner of cash prize of Rs. 1000/- & departmental team quiz winners comprising of Mr. Ashok (Pur), Ms. Sagina (HR), & Mr. Nagraj (Stores) were bestowed with a cash prize of Rs. 1500/- for their excellence.

Earth Day - April 22 On the occasion of Earth Day a poster painting contest was organized by Lotus Suites. The winners as decided were. 1st prize - Mr. Sreerem Sugathan

(Wellness Club) winning a dinner for two at the Orchid Hotel. 2nd prize Mr. Sharad Chandrameher (Engg) winning a dinner for two at the Rodas Hotel, 3rd prize - Mr. Vikrant Lad (Engg) winning a dinner for two at Starters & More. Consolation prize was bestowed on Mr. Srinibas (Serv) winning a one kg cake for The Lotus Suites Mumbai

World Water Day - March 22 Launch of Rain Center: Lotus Suites along with Eureka Forbes Institute of Environment and Rachna Sansad launched the Rain Harvest Center. The launch took place on the occasion of World Water Day - March 22. On this day the assembled audience of about 100 Mumbaikars came together at the unique Euro Enviro Park and took the '5 Point Pledge' to follow practical water savings tips everyday that would result in each of them saving 40,000 litres of water annually. This translates to a savings of 2 Million Litres of water. Those present at the function included ALMs of Mumbai, NGOs working in the field of Water Conservation, Environmentalists, School/College Principals and prominent citizens and corporates of Mumbai, who have committed to promoting the '5 point pledge card' to every Mumbaikar they come across.

The 'Water Harvesting Centre' is for education, demonstration and guidance on Rainwater harvesting. It has live models of rainwater harvesting on permanent display and documentation of actual work. Consultancy on Rainwater harvesting at sites will be provided without cost. This is the second joint initiative of the three organizations after the successful first ever 'Harvest to harness' rainwater harvesting contest last year

VERMICULTURE

The Lotus Suites practices waste segregation at all levels of waste output. Thus we are able to segregate the dry waste from the wet. The wet garbage is then compost at source. Onsite composting pits ensure that we are able to degrade our wet waste and reuse the compost as organic manure Further we have also initiated the Nirmalya Composting. All our team members bring their Nirmalya (flowers offered to deities) which is collected and composted in a special pit. The Nirmalya that is commonly thrown into the seas, is composted onsite thus not adding onto the existing water pollution. IN ALL TOGETHER WE HAVE - 7 PITS SIZES OF PITS ARE - L -5.5 `, W -2.5 `, Ht - 2.5` EACH PIT HAS SEVEN LAYERS ROUND PEBBLES PRE - WASHED COARSE RIVER SAND SOIL MIXED WITH PROCESSED COWDUNG DRY SUGAR CANE BAGASSE PROCESSED SOIL WITH VERMICASTING AGAIN DRY SUGAR CANE BAGASSE

PROCESSED SOIL WITH VERMICASTING & LOTS OF PRODUCTIVE EARTHWORMS. THE ABOVE BEDS ARE STRUCTURED FOR THE PROPER FACILITATION OF VERMICULTURE PROCESS. TIPS Oxygen: Worms are aerobic digesters. They require oxygen just as we do. It diffuses through their skin and they exhale carbon dioxide by the same process. If their environment becomes anaerobic, they will seek more favorable conditions. The louvered vents in The Worm Farm bin provide enough oxygen for the worms to survive, but it is recommend that you periodically fluff the bedding with a garden fork or trowel to help aerate it. Temperature: Redworms( Eisenia Foetida ) are most active at room temperature. However, they will tolerate a range of +40°F to +85°F. If the worms freeze, they will die. The Vermiculture Pits are kept out of direct sunlight. pH: This is the single most important condition to monitor regularly.Extremes in either direction may damage or kill worms. A pH between 7 & 8 is ideal for Redworms.High pH (alkaline): Adjust by adding a mixture of three (3) parts water to one (1) part white vinegar. Low pH (acid):adjust by adding crushed egg shells, oyster shell fluff, powdered limestone (not hydrated lime), or even baking soda. Egg shells work best or you can use athletic field lime. Excessive quantities of coffee grounds, orange, lemon or other citrus peels are acidic and can contribute to low pH conditions.

Light: Although worms have no eyes, the sensory receptors in their skin are sensitive to light, particularly light of mixed wavelengths. When exposed, they will bury themselves in their bedding and will stay there until it is dark again. Reproductions: Redworms reproduce quickly and frequently. You will discover small, oval

shaped cocoons throughout the bedding. Each cocoon contains one to several baby worms and will take several weeks to hatch. Baby worms look like tiny, white threads. An egg-shell is added to the bedding because worms requires some calcium to reproduce. The worm population is controlled by the limitations of their environment, so you don't have to worry about being overrun by worms. Vibration: Redworms will try to leave their home if it is located on or near a source of vibration (e.g. on top or next to a refrigerator).

“You can learn new things at any time in your life if you're willing to be a beginner. If you actually learn to

like being a beginner, the whole world opens up to you”. - Barbara Sher 6) ENVIRONMENT MANAGEMENT SYSTEMS - A Tool for Greening the Hotel Industry Hotel industry, because it sees itself as environmentally "clean", has been relatively slow to acknowledge the fact that it is the most resource consuming industry. One of the most critical elements of becoming an environment-friendly hotel is the adoption of a new culture that extends throughout the hotel organisation, and between the hotel and its guest, local community, and even its vendors. Today, hotels have implemented environmental programs such as water conservation, composting and maintaining gardens in the city, but it is typically not done as part of a larger management system, nor is it integrated with other environmental programs. The EMS can be viewed as the integration of multiple environmental programs. In fact, environmental programs are typically designed to address a specific environmental problem or issue such as recycling or composting solid waste; or are focussed on a specific department such as a linen reuse program in housekeeping and laundry. In some instances, particularly for smaller hotels, environmental programs may involve multiple properties, such as sharing the cost of a bottle for glass recycling, selling the food waste to the piggery. An EMS takes the following approach to address its environmental issues (or aspects as they are referred to in the standards). The core team is formed with one member from each department of the hotel. The team is co-ordinated by the Management Representative (MR). First step is to identify the inflow and out flow of each activity of each department and then identify the related Environmental aspect and l impact. (under consumption of energy, water, paper, generation of solid waste, waste water etc.) Then, an assessment is done to determine what improvements can be made, how much does it cost, and what type of changes in consumption l or waste generation are expected. The assessment also allows you to establish a baseline against which changes should be measured. l

A hotel sets objectives like reducing water consumption, or reducing solid waste for the entire property. Each objective is supported by a set of l specific targets, such as introducing towel and linen reuse program by specific time period say, Dec 31st, or install low-flow taps in guest rooms and staff locker rooms by Nov 1st. The individuals, or departments, responsible for achieving the targets are identified in the action plan. Greatest improvements are made through l changes in staff procedures which are termed as operational control procedures. Finally, the impact or results, in terms of changes from the baseline, must l be measured and documented. This provides the necessary feedback to determine whether the EMS is working. Input

Departments

Energy( Electricity Engineering , steam etc) Water Running of DG set, boiler Maintenance of equipment’s Water Laundry Chemicals Energy (Electricity,Steam) Packaging Material(Plastic, Paper, cardboard) Water FNB Raw food material (vegetables, meat) Ingredients Chemicals ( for washing) Energy ( electricity, LPG, steam)

Output Air emissions Noise generation Solid waste( Tins,cans,card boards)

Waste water Solid waste(plastic, paper, cardboard)

Waste water Vegetable scrap Packaging waste( bottles, sachets ) Left out food waste

Water(cleaning Housekeeping bathrooms, mopping) Chemicals ( cleaning & polishing) Changing of linen Keeping guest amenities Purchasing Purchase Un packaging of material Storing Transport

Waste water Soiled linen Packaging waste Used cosmetic bottles, soap etc

Solid waste (packaging material) Air emissions

An effective EMS can help a hotel assure its guests of its commitment to environmental management as partners in programs such as recycling, linen and towel reuse, etc. It can set specific and realistic performance objectives and targets, and allows the hotel to monitor whether the objectives and targets are being met or not. The Indian hotel industry is positioned to reinvent itself in a way that improves profitability, enhances guest relations, builds bridges into the local communities, and preserves the natural environment. Over the past two years, this trend has been translated into results in India in the form of implementing the Environmental Management System-ISO 14001 in hotel industry. This article presents a case study of three hotels, demonstrating the power of becoming an environment-friendly hotel by adoption of environmental management system (EMS), a comprehensive organisational approach designed to achieve environ-mental care in all aspects of operations. Partnering environmental protection with cost-saving environmental improvements and best practices, these units represent a model for the hotels in India and South Asia for environmental assessments and actions, as well as voluntary environmental audits that can lead to ISO 14001 certification. Implementation of Environmental Management Systems - ISO 14001 Case Studies A. The Orchid Hotel, Mumbai

Success through team work Tajinder Narang, Ann Shaw (Training Department), The Orchid, Mumbai. Launched in 1997, The Orchid, Asia’s First Ecotel Hotel, a leading landmark in the city of Mumbai, has gained international importance due to its pioneering efforts in the eco-friendly sphere. The Mission Statement of The Orchid sums up its core values in accepting responsibility for living in close harmony with nature and community. In continuation to this Orchid has reinforced its commitment to eco-friendly practices by achieving the ISO14001 Environment Management Systems certification in just twelve months of commencing the process. When the management decided to lead the way in reflecting the hotel’s intrinsic values, little did they realize then that the venture would place the hotel at the very top. It started with the formation of the core team headed by the Management Representative (MR). The initiative was executed by involving the team – HODs, department representatives and internal auditors. The MR being a team player streamlined the entire initiative, and was able to not only foster team spirit and use the principles of the Orchid culture, but he was able to tactfully handle the Orchid team members and channelise their energies in the right direction to achieve the goal. Orchid Hotel is Inspite of being an ecotel where the Orchidians have been located already practising environment-friendly systems and conveniently, procedures, it was a challenge for the Orchid team to find midway between ways and means to go further in this endeavour. Each the Sahara Orchidian rose to the challenge to document and implement International the ISO 14001 environment management systems. The Airport, and the system was audited by Bureau Veritas Quality International Santa Cruz (BVQI) and was found to be in accordance with the Domestic requirements of the environment standard ISO 14001. Airport. Spread During the process and inspite of a busy period in terms of across a total occupancy, approximately 80% from May 2000 to May area of 75,644 2001, the Orchid team stuck to their guns and went through sq. ft. the sixa structured program provided by consultants storey building "Development Alternatives. has 245 rooms. It is not really an easy task for The Orchid has been the proud recipient Orchid to strike a balance between of several international and national environmental improvement and awards, however this recent achievement five star deluxe hotel service. But has been quite special, because it involved

Orchid’s genuine desire to reduce adverse environmental impacts without sacrificing five star service can be seen by taking a glance at its everyday operation, even the slightest aspects.

l

constant interaction again and again and thorough training at all levels of the orchid to achieve the desired standards. The MR adds "that no one can ever take from the Orchidians those moments during the process of interaction – fun, teamwork and contemplation during the journey to achieve this goal".

Energy saved, at the push of a button on the Bedside Control Panel (a unique "Ecoswitch", which automatically increases the AC’s thermostat by two degrees in 2 hours), without affecting comfort levels. Guests, who generally participate actively in this venture, are then rewarded and motivated with Certificates and a free subscription of the environmentbased magazine ‘Sanctuary’. About 16,000 guests used the Eco-Button and saved energy. l Packaging was reduced by 30% by our suppliers, which also brought down waste. l For the aesthetics, potted plants here used instead of cut flowers. l The Restaurant doesn’t use the table cloth and thus reduces the load on laundry. The ISO 14001 initiative has been the result of "The Orchid team work, persistence and culture – we will exert vigorous effort such that others join in enthusiastically". Quality is never an accident, but the result of hard work and dedication, and this is what has paid rich dividends. Today, the Orchid looms high above the horizon, a leader in its own right, culminating with the hotel bagging the ISO 14001 Certificate. B. Hyatt Regency, Delhi Benefits of Cost Reduction Mr. Atul Bhatia, Assistant Director, Hyatt regency Delhi The Environmental Management Systems (EMS) of Hyatt Regency, Delhi covers all environmental aspects associated within the boundary wall of the hotel arising out of its activities, products and services. This standard (ISO 14001) enabled the hotel to establish an effective EMS, achieve continual improvement of environmental performance and ensure environment related regulatory legislative compliance. EMS allowed the hotel to address, control and improve the short-term and long-term impacts of its activities, products and services, thereby helping to operate in an environmentally responsible manner, anticipate and meet growing environmental performance expectations. The total timeframe of EMS implementation took fourteen months.

Initial six months went in carrying out the detailed initial environmental review and prioritising the significant environmental aspects, so as to act immediately towards minimising the adverse environmental impacts. Hyatt Regency, Delhi is the first hotel in the world under Hyatt International chain to get the ISO 14001 certificate from Det Norske Veritas (DNV), September 2001. The main challenge faced while Hyatt Regency Delhi, a ten implementing the EMS was that most of the storey five star hotel of 518 core group members representing various rooms is located in the heart of departments took the initiative as an New Delhi. additional burden since they felt that a lot of time was spent in documenting and reviewing At Hyatt nobody-out of their day to day work under the initial conviction- now asks whether environmental review. But later, the same the relatively high expenses group realised that it gave an opportunity to for the introduction of the observe their own activities in an Environmental Management environmental perspective. The second major Systems have paid off challenge was acquiring support from the financially for the company. management. In terms of the commitment on Due to the transparency of the part of the management, the key was in processes, it has been possible identifying the environmental aspects, which to detect optimisation and cost affected the organisational activities, products saving potential. and services.

Engineering Department – Outstanding Initiatives The detailed process flow analysis for each and every utility and function of engineering department was done as part of the initial environmental review. This helped in understanding the operational efficiency (performance) of utility and the related environmental impact caused by the operation. Among all the identified environmental impacts, the significant ones (resource conservation possibilities) were identified to take appropriate action, such that adverse environmental impacts could be reduced. The actions are designed as detailed environmental management programmes and related operational control procedures. Some of the initiatives taken in conservation of resources are mentioned in Table-1. The payback period for all the initiatives taken was less than eight months. The total energy saving (including electricity and all other fuels used) achieved in the year 2001-

2002, as compared to that of last year was 11.83% — amounting to a saving of over one crore rupees. Initiatives and Benefits Cost saving Installation of metal halide lamps and Rs. 115 per hour fittings in Tennis Court. - Reduction in electrical load from 32 kWh to 8 kWh. - Reduction in lamp replacement cost. - Reduction in manpower cost for handling fused bulbs - Improvement in distribution of light. Installation of compact fluorescent lamp Rs. 2,00,000 per - Replacement of 3000 candle lamps of 25 month w in guest floor corridors, lobby porch & in banquet area with CFL of 5W. - Installation of a condensing coil in hot Rs.20,000 per water tank to recover heat from the month condensate mainly from Laundry and installation of plate type heat exchanger to recover additional heat from the condensate - Reduction in contract demand from 4118 Rs. 1,67,700 per KVA to 3000 KVA. month - Up gradation of capacitor panel to Rs.1, 50,000 per improve power factor from 0.96 to 0.99 month - Usage of treated water from effluent Rs.17, 000 per treatment plant for gardening and water month cascades. - Removal of gas-pilot-burners from Rs.8500 per Kitchen. month - Renovation of chilled pool plant with Rs. 13,000 per installation of a plate type heat exchanger month to use the chilling effect from central air conditioning plant to avoid running of compressor from April to October. - Installation of a heat exchanger in steam Rs. 90,000 per boilers-exhaust for heat recovery. month

Benefits through EMS implementation Hyatt Regency, Delhi achieved a lot more benefits by implementing EMS, such as: l l l l l

Environmental awareness among all staff members, contract staff, vendors and contractors Adopted pro active approach, so that waste / pollution is prevented or minimised at the source itself Inspite of having a comprehensive emergency preparedness, EMS helped in preparing environmental mitigation measures Reduced the environmental, legislative and regulatory burden Assisted in setting up and overall maintenance of the system for continual improvement.

Implementing ISO 14001 - A Challenge Mr. Ashok Gupta, Director, Best Western Radha Ashok, Mathura The process of EMS –ISO 14001at Best Western Radha Ashok, Mathura, a three star hotel of 25 rooms was initiated in June 2000. To gain the public image of being Asia’s first three star hotel to be certified as ISO 14001 became a driving force for the hotel’s pursuit of the environmental management standards. Before implementing its EMS, Best Western did not formally know how its actions and processes impacted the environment. It was through the rigorous exercise along with the employees that Environmental Aspect and Impacts of each department of the hotel was identified. For the significant environmental aspect, the objectives and targets were set. The focus was on energy conservation (electricity and LPG). In addition to implementing the environmental policy, Best Western has to comply with the statutory requirements on environmental protection for hotel industry set by the government .There are several areas that different ordinances cover, such as water pollution control, air pollution. One of the major achievements under EMS was that emergency preparedness plan was designed for the hotel which is usually overlooked in smaller properties. Best Western believes that EMS can only be successful if it is "experienced" by the employees. Humans are the critical factor in the system. Accordingly, in the implementation phase, the first step of Best Western was to convince

and motivate the employees. The major barrier to implementation of EMS was the lack of human resource rather then financial ones. It was also true that the environment was not a core business issue in the hotel and the lack of allocation of resources conspired to keep the status of environmental issues low on the business. Inspite of these barriers, the continuous commitment of the top management resulted into the successful implementation of EMS. As a result of the increased transparency of the processes, it has been possible to detect optimisation and cost saving potential of the hotel. Further benefits are a general enhancement of the company’s image and a positive effect on the relationship with the competent authorities. It is not excessively complicated to implement an Environmental Management System, but it does require a methodology and strict adherence to a series of steps, in order to build it on a solid foundation and ensure that it is suitably adapted to the real situation of the hotel concerned. Somehow, a way have to be found to give environmental management the same sort of attention as financial management, marketing management, and human resources management. Like these, it has to be an integral part of every decision the hotel makes. It cannot be a specialist area for engineers or legal advisors or even the public relations department. It cannot be driven by a need to meet the minimum standards or just to comply with the regulations. Environmental Management must become ingrained into the hotel’s very being.

“Don't forget until too late that the

business of life is not business, but living.”- B. C. Forbes 10) QUESTAINNAIRE ANALYSIS OF AN ECOTEL HOTEL IN MUMBAI  CASE STUDY ON RODAS-AN ECOTEL HOTEL: Buildings go green Chief minister Vilasrao Deshmukh has gone on record to say that vertical development is the only panacea to the city’s infrastructure ills. In that case, it becomes imperative to question whether fast-depleting resources like power, water and fuel can keep pace with this rampant growth. It is here that energy efficient buildings can play a role. Several city based organisations and builders however, have realised the potential of energy efficient structures commonly known as ‘green buildings’ and the huge savings in resources that would accrue in the long run. Ecotel Hotels which owns Orchid and Rodas hotels in the city, is one of the first hotel chains in the country to Out of the 17 LEED — Leadership in market itself as an environment Energy and Environmental Design friendly hotel and has made certified buildings in the country, considerable savings by its Chennai alone is home to eight of efforts. “We save close to 15-20 them. This accounts for 67.3 per cent per cent of electricity costs each of the total green building space in year. Everything - from interiors, India. architecture, plumbing and Kolkata is second only to Chennai electronic devices of the hotel with 15.7 per cent share of the total are designed to cut down on green building space, even though it energy usage and wastage of has only one green building, the resources,” says Daniel Technopolis. Chatterton, front office manager Kolkata is closely followed by the with Rodas Hotel at Powai. National Capital Region in the ranking with a 8.7 per cent share in the total At Rodas, the building design area spread over three projects. itself is unique; a four feet deep Mumbai comes fourth with only one swimming pool is located on the roof of the building insulating the project and a share of 2.9 per cent. Other cities where certified green buildings have been built are Kochi, Hyderabad and Gulbarga.

structure from heat while double layered walls reduce surface radiation. Water, which is also a scarce commodity in the city, is meticulously conserved by recycling. Hundreds of gallons of sewage water is recycled within the hotel premises itself. This water is then used for gardening and air-conditioning. However, what’s really amazing about Ecotel is that it gives guests a chance to contribute to the energy saving effort by pressing what is called a ‘green switch’. A guest who feels comfortable in his room can press a green button on his bedside panel to raise the temperature of the room by 2 degrees Celsius thereby reducing a proportionate amount of electricity consumed by air-conditioning. “Many of our guests prefer to stay with us specifically because of our environment friendly credentials,” adds Chatterton. British Gas, which has its administrative building at Powai, has got the platinum rating, the highest rating given to a green building certified by the international LEED (Leaders in Energy Efficient Design) ratings. “Since 3040 per cent of energy costs are saved, this building is the most energy efficient structure in the city. Even water is economically used by mixing air with water to give it sufficient pressure,” says Birju Patel, designer associated with Hafeez Contactor architects who worked on the project. With the civic administration set to introduce a law making it mandatory for all new constructions to be energy efficient, renowned city based builders have already started moving in this direction. Builders like Kalpataru, Lodha group and K. Raheja Group already have projects at various stages of construction. “People have begun to realise the impracticality of limitless power supply. Besides, leasing out office spaces in these green buildings also fetch higher rental rates. Today all our commercial building projects are energy efficient structures,” says Abhishek Lodha chairman of Lodha Group, which is constructing an IT park at Kanjurmarg. Corporates like Godrej and Reliance have also entered the fray. While Reliance is coming up with a 650,000 sq.ft IT park at Santacruz, Godrej is coming up with an IT park at Vikhroli. “Although constructing a green building incurs costs of up to 15 per cent higher than other buildings, they yield returns of up to 30 per cent in saved energy costs. The trend of building energy efficient structures is slowly catching up but a lot of research into fine tuning technology and design remains to be done,” confirms Ahsan Ansari, proprietor of a city based design firm PFA.

With the spectre of crippling power shortages haunting the city, green buildings may just hold the key to Mumbai’s energy secure future.

 QUESTAINNAIRE ANALYSIS ON RODAS In order to know more about the functioning of Ecotel hotel a field visit to Hotel Rodas was done to know about the working of the Ecotel hotel in detail. MR DANIEL CHATTERTON(FRONT OFFICE MANAGER/ GREAN TEAM LEADER) in RODAS assisted with the information of functioning of with the help of following questionnaire given below:

1) WHEN DID RODAS TURN INTO AN ECOTELWITH HOW MANY MEMBERS WORKING IN THE HOTEL? RODAS Turned into an Ecotel in the year 2001 with 55 members working in the hotel. WITH THE HELP OF THE FOLLOWING HANDBOOK HE EXPLAINED US ABOUT HOW THEY USE ECO FRIENDLY PRODUCTS: MISSION STATEMENT We at RODAS, a designer ECOTEL hotel, commit ourselves towards exceeding guest expectations and ensuring total dedication to conserve the environment by continually & enthusiastically creating awareness through education and Participation of team members, guests and the community. To prove how deep-rooted our commitment is towards the environment, enlisted briefly is a description of what has gone into making RODAS an environment friendly hotel.

ARCHITECTURE (PASSIVE ENERGY CONSERVATION EFFORTS IN DESIGN) 1 THE FACADE Depressions and protrusions in the façade play an important role since majority of the dead walls remain under shadow thereby reducing the surface radiation. 2 THE PLAN CONFIGURATION The building is positioned in such a manner that the center point of its parabolic shape faces the NORTH-EAST, hence reducing the direct sunlight thereby reducing electricity consumption, by way of less air conditioning and lighting. 3 ROOF TOP The rooftop is treated with 3 layers of coba (clay brick), which is a natural resource. This acts as an insulator from heat and noise, thus reducing air conditioning load. 4 CIVIL WORK  CEMENT

To start at the very beginning the cement that has gone into making RODAS an ecofriendly Hotel is absolutely environment friendly. This cement, PPC

(Portland Pozzalana Cement) contains 15-20% fly ash, as compared to OPC (Ordinary Portland Cement) and is used for finishing of the exterior plaster, block masonery, tiling and flooring. For concreting works the hotel has used cementitions products like fly ash, GBFS (Granulated Blast Furnace Slag) etc, which help reduce the atmosphere pollution. Fly ash is by-product of Electric power generation, and 26% of the same is used in PPC. This also brings down the production of cement, which results in reducing pollution.

5 PLUMBING At RODAS we believe in the three “R” theory of reduce, reuse, recycle. Water being one of the earth’s most precious resources and vital to life we have tried to put this theory in practice by taking special care to conserve this resource by employing carefully planned techniques enlisted below, which re-establishes our belief in the above theory. 6 AERATORS/FLOW RESTRICTORS All taps contain special aerators, which increase the water’s force and reduce outflow, saving water. Using these aerators saves up to 50% of water. In addition in all public area toilets we have taps operating on sensors. 7 CISTERNS AND FLUSHES 2 other ingenious water saving device are the Concealed Cistern which used only 6 litres of water per flush as against 15-20 litres used in conventional flushes.

8 SEWAGE TREATMENT PLANT At RODAS we even recycle wastewater. The hotel’s sewage system is connected to the main treatment plant of the Hiranandani gardens, where, with the latest technology, wastewater is treated and then reused in areas like the air conditioning, gardening and for new constructions within the complex. 9 DRINKING WATER TREATMENT A central chilled water system; purified using ultra violet rays ensure sterilized water and removes the need for 8 water coolers in various outlets. 10 INTERIORS  RUBBER WOOD Despite its natural timber look, the master control panel in the guestrooms and shutters are made from Rubber wood. After producing rubber sap and the tree is cut down, the same cannot be used for any constructive purpose, as the wood acquired from the rubber tree is soft. The rubber wood then derived is processed and upgraded wood, which has been vaccum, impregnated using unleachable type of timber preservative chemicals and kiln seasoned to ensure dimensional stability.  NUWUD MDF (Medium Density Fibre Wood) If you touch the superstitious kind then there is no place at RODAS where you will be able to “TOUCH WOOD”! This is because the interior works of our Hotel is made from MDF, which is manufactured using cotton stalks. The cotton tree, which grows to a height of 5-6 feet, is cut down after yield and the same is usually rendered useless. With the help of advanced technology, the waste stalks of the cotton tree then goes through a manufacturing process which includes chipping, sieving, washing and cooking of the fibre chips. After this lengthy procedure Medium Density Fibre Wood is produced having all the features of natural wood.

11 DOUBLE GLAZED WINDOWS The double glazed window comprises of a hermetically sealed double glazed unit. This double glazed window blocks the heat of the sun from entering the room and helps in conserving the air-conditioning energy. An added advantage of this unit is that prevents fabric and furniture colours from fading as the glazed unit prevents the infrared light from the sun to enter the room. These windows also help in effectively cutting out the noise pollution. 12 ELECTRICAL At RODAS we have not only made efforts to reduce our solid waste and conserve water but also have contributed in saving energy. To know more about the energy saving at our hotel read on:

 PL LAMPS/FLUORESCENT TUBES At RODAS energy efficient PL lamps are used which provide as much light as ordinary bulbs, yet consume substantially less energy. To cite an example: using a 10 W PL lamp will give an equal amount of brightness as a 60 W incandescent bulb whereas the former (PL lamp) will have a power consumption of 25% the latter will have a power consumption of 100%! What’s more since your room lights come in only when your key card is inserted there’s no chance that lights or the air conditioner remains on once you leave the room.  MINIBARS The mini bars used in the guestrooms by us save upto 40% energy, as it is equipped with “fuzzy logic” which senses the load inside the refrigerator and

cools it accordingly. Also an added advantage is that these mini bars are CFC free. 13 MECHANICAL  AIR-CONDITIONING At RODAS ozone depletion levels have been reduced to 99.5% as we have used the more eco-friendly alternative i.e.R22 instead of CFC refrigerants. The mono screw chillers which have the least number of moving parts operates on a stepless efficiency range of 10% to 100%. All other refrigeration including walk-in cooler, deep freezer etc uses 134 A and 404 A gases, which are environmentally friendly.  HOT WATER The hot water at 50 degree C comes as a by-product of the air conditioning plant, and the heat pumps act as a backup during winter. We do not use boiler, hence no consumption of HSD (high speed diesel).

14 ELECTRONIC  MASTER CONTROL PANEL

This control panel in the guestrooms incorporates a unique feature known as the green button. On pressing the green button the thermostat of the air-

conditioning unit is stepped up by two degrees. The saving in electricity resulting from the 2 degrees increase in temperature is translated into rupees terms and the same is displayed on the guest folio and profile. A certificate is then issued to the guest who had voluntarily participated in conserving energy. A database is maintained of all these guests and we have developed a direct mail link with them, telling them about out ongoing environmental activities. 15 OPERATIONAL PRACTICES  HANGERS

The hangers used in guestroom are made from pressed particleboard.  FRUITS At RODAS fruits are served on request so as to avoid wastage.  AMENITIES In keeping with our environment them in mind at RODAS we use Herbal products, which are manufactured under an Ayurvedic license; these products are not tested on animals and do not contain any animal fat.

 LAUNDRY

In our strive to reduce water we have reusable cloth laundry bags instead of the standard paper or plastic bags as in other hotels, in which the guests could send the clothes for laundering and the same will be delivered in reusable cane baskets wrapped in muslin cloth. A laundry button is incorporated in the master control panel, eliminating the use of laundry pick up tent cards.  NEWSPAPER Newspapers at RODAS are delivered, on request, in reusable cane baskets instead of the usual paper or plastic bags.  PENS/PENCIL

To prove our commitment to the environment RODAS uses eco-friendly pens and pencils. The eco-pens are made using recycled cardboard, reprocessed plastic and scrap wood. The cardboard, which is used as barrel, is free from chlorine usage in the manufacturing stage. The plastic as the

head and base is made from reprocessed ABS (a thermoplastic material that can be recycled and/or remoulded). Scrap wood is obtained from discarded cases used for packing purposes. The eco pencils are not made of wood but of a non-toxic polymer with the use of natural fillers. Wood saver pencils are made using a shaft, which is made of biodegradable materials such as talc, gypsum and clay.

16 RECYCLING BINS

Separated recycling bin with a sticker for guest use is placed in all rooms.  RECYCLED GARBAGE BAGS The garbage bags used by us are made from recycled plastic and milk pouches.

17 CUT FLOWER VS POTTED PLANTS

Why use dead flowers to bring a room alive? At RODAS you’ll find cut flowers cut to an absolute minimum instead living vibrant plants help bring the beauty of nature indoors. 18) CARBON PAPER There is no use of carbon paper made at RODAS, as the chemicals use in carbon paper are toxic which kill the micro-organisms that break down solid waste, reducing the volume of waste in the landfill. 1 STATIONARY With forests dwindling and the air we breathe under threat, every contribution helps. Which is why you’ll find all paper products at RODAS contains at least 25% recycled content.

2 SLIPPERS

To further show you how down to earth our eco sensitivity is, even the stylish slippers in your room are hand crafted from natural reed for your comfort. 20 DND, MAKE UP ROOM & LAUNDRY SIGN

Having the DND, MAKE UP ROOM and LAUNDRY sign outside the door in turn reduced the waste that would have been otherwise generated by having these signs made from paper. 21 WATER FLASK & GLASSES The water flask in the guestrooms are left empty which are filled after asking the guest for his preference of hot, cold or room temperature water as water

already filled and kept in the flask leads to guest perception of the water being stale, which they promptly ask to be replaced. The glasses too are turned on upside down and kept in the tray, thereby doing away with having to wrap each glass in a plastic bag and consequently generating more waste for the hotel. 22 ANTICOCKROACH HERBAL TREATMENT This treatment has been recently introduced and is the first of it’s kind in India to eradicate cockroaches. This herbal paste contains extracts from herbs and the treatment is totally different than the conventional spray treatment. By using this treatment there are no health hazards, as there is no use of any poisonous chemicals. No cleaning is required after the treatment is done hence there is no wastage of water, detergents etc. This medicine is in the form of a paste and it is applied to all nooks and corner in the form of small globules in the premises, which is to be treated. This paste can also be applied in refrigerators, ovens, microwave mixers, and computers as it is non-poisonous. 23 BOXES FOR TISSUES, COTTON & SOAP SUDS

Tissue boxes, jars for cotton balls and soapsuds are made from NUWUD, as it goes with our them, instead of having had to use acrylic.  PAINTS Synthetic resin paint, with an overcoat of acrylic paint is done.

 CLOTH MATS To reduce the waste generated by our hotel we use cloth mats instead of paper ones.  NO SINGLE SERVING ITEMS USED To add to the above, use of single serving items are done away with at RODAS. Use of condiments like sugar cubes, jams, sauces, ketchup are served in preserved pots and butter chiplets have been replaced by butter curls. ENERGY CONSERVATION THROUGH BUILDING AUTOMATION Demand based ventilation in public areas like banquets, meeting rooms; discos etc using mixed gas sensors. Distribution pumps are controlled to distribute chilled water as per load through variable frequency drives (VFD). Suitable adjustments to set points of chillers are based on external temperature. Setting at higher or lower points will depend on temperature. Kitchen exhaust activated only when necessary through 2 speed fans. Treated fresh air is on controlled-based occupancy. Guest concurrence through the use of green button. Increase points in the guestroom by couple of degrees. STL charging and discharging will be decided on concessional and penal tariff timings. Maximum peak demand will be pegged to the permissible maximum by selectively shutting off non-critical equipment. Lighting in public areas like Restaurants etc. will be switched on/off based on lux intensity meters depending on the time of day. Individual guestroom, A/c, lights operated through key tags.

 STAFF AMENITIES In order to ensure compliance within the team designed eco-friendly cloth bags have been issued to each and every staff member so that they never use plastic covers/bags even domestically. 2) HOW DO U DISPOSE OF UR WASTE MATERIALS?  SEGREGATION OF GARBAGE AT SOURCE: BLACK BIN: WET GARBAGE FOOD WASTE

GREEN BIN: RECYCLABLE GARBAGE RESTAURANT BILLS, KOT PADS, NEWSPAPER, CARDBOARD CARTONS, PAPER NAPKIN, STAPLER PIN&U PIN CARBOARD BOX.

WHITE BIN: DRY GARBAGE TETRA PACKS, THREAD, EMPTY MINERAL

WATER BOTTELS, CHEERY / COCONUT CREAM TINS, THICK PLASTIC BAGS, PARCEL PACKETS, STIRRERS, SOFT DRINK CANS / TINS, DRY AND WET BUTCHERY PACKET, CHAT AND MASALA PAPERBOX.

RED BIN: NON-RECYCLABLE GARBAGE. TEA BAGS, SILVER FOIL, CIGARETTE PACKETS, CIGARETTE BUDS, SOILED PAPER NAPKIN, MATCH BOX/STICKS, STRAWS, BROKEN STIRRERS, KETCHUP PACKETS, SYRUP (PFPSI) BAGS, BROKEN PENS, USED COASTERS, USED TOOTH PICKS, CROWNS, KURKURE BAGS, EQUAL, MINIKCHAND PACKETS, BENT TOWER PINS, ALUMINIUM FOIL, KLIN WRAP, WET & OILY PAPER, OILY PICKLE PLASTIC BAG, BISCUITS & PAPAD PACKET, WIB’S/ BRITANNIA

BREAD WRAPPER, BUTTER PAPER, PENCIL SHAVINGS, EMPTY REFILLS, ERASER, RUBBER BAND, SELF CARBONATED PAPER, EMPTY MARKERS, GLUE STICKS, HIGH LIGHTERS, TORN MORACCO FOLDERS, CHEQUE SECURITY STICKERS, WATER SPONAGE,

3) HOW ARE THE PAPERS DISPOSED OFF?  Papers are being recycled and then used again for office purposes and recycling of papers is been given to the company named PUMBA PANEL IN CHENNAI and is taken back and used. For e.g. small pads, room bills , cash envelopes are all recycled and re-used.

4) IS WATER WASTED IN HOTEL PREMISES?  No, water is given to the guests on request and if the guest drinks half glass of water then rest of the water is given to the plants. Likewise even fruits are not wasted and given on guest request. 5) HOW MANY BINS ARE THERE IN THE OFFICE PREMSES?  It is divided into non-recycle bin and recycle bin. Non-recycle bin we can dispose plastic, oil etc whereas in recycle bin we can dispose wet garbage and re-use the paper. 6) HOW ARE THE STAFF TRAINED IN THE HOTEL?

 Every staff is been made to by-heart the vision and mission statement so that when someone asks them they would say it without hesitation. 7) HOW MANY TIMES THERE IS INSPECTION CONDUCTED IN THE HOTEL?  Inspection is carried out 2 to 3 times a year once the hotel is informed well in advance and the other time they will arrive like a normal guest without prior notice. 8) WHERE ARE THE INSPECTORS FROM?  They are from the head office of Ecotel certification office in NEWYORK. 9) HOW ABOUT USE OF ENERGY ? Lights and all electrical appliances are been switched off when not in use.

10) HOW MANY ROOMS ARE THERE IN THE HOTEL AND SINCE IT IS NEAR THE ROAD DOENT THE SOUND EFFECT THE GUESTS?  There are 36 rooms in the hotel and there are two glasses attached to the windows and the windows are fully sound proof.. 11) DO U CONDUCT THE CSR ACTIVITIES?  Yes we do conduct CSR activities by the following programs held by us:

1) A COMIC SKIT ON ELECTRICITY DONE IN NIRMAL LIFESTYLE IN MULUND.

2) TRAINING 700 SCHOOLS IN THEIR BANQUET HALL FREE OF COST LIKE S.M SHETTY ETC. 3 TRAINING PEOPLE SPECIALLY OLD PEOPLE FROM BOMBAY NATURAL HEALTH SOCIETY. 4 HELPING IN GANPATI VISARJAN BY CLEANING UP POWAI LAKE

There are 6 internal programs and 6 external programs carried out in RODAS. SOME OF THE INTERNAL PROGRAMMES INCLUDE:  BIRTHDAY CELEBRATION OF STAFF

 AWARDED THE STAFF FOR EXCELLENT SERVICE PERFORMANCE

“Don't go through life, grow through life” - Eric Butterworth .

9) CONCLUSION: Thus we can see that more and more hotels are turning into an Ecotel hotels and the project analysis gives us the clear idea of hotels turning green would in a way contribute towards protection of environment and stop causing too much harm to the environment. THUS THIS CAN BE CONCLUDED WITH THE FOLL TESTIMONALS:

 Hotels going in for the ECOTEL certification will disprove the long-held theory that the hospitality industry is an unwilling partner in the global eco-consciousness drive- Steve Rushmore Founder & President HVS  The world once again is increasingly focusing again on becoming green. Ecotel Hotels have always been ahead of their times and will remain so in times to come. - Manav Thadani Managing Director HVS India

 It's all about saving and re-investing. Ploughing resources back into the earth, as you would in a bank. Overdraw and you face depletion. Ultimately in a world that's increasingly getting crunched of precious resources, Hotels such as Uppals employing Ecotel practices will succeed - Pushpinder Kumar Vice President and General Manager Uppal's Orchid

 The Concept of Ecotel is gaining momentum the world over. We have been receiving invitations from various parts of the world to manage hotels and we are planning to promote the Ecotel concept in the middle east and in Asia as well as the domestic market. Vithal Kamat Excutive Chairman and Managing Director The Orchid It can be stated that Ecotel hotels can help contribute to the environment balancing in very easy .In today’s world lot of hotels have shifted from normal hotels to ecotel hotels. That’s is the reason it helps in ecological balance as the ways and practice as justified would rather help curb global warming and maintain stability to the environment. We can see the fact that more than emphasizing on profit maximization emphasis is given more on customer satisfaction and concern for environment.

Thus we can conclude by saying that the concept of Ecotel has become more popular and many hotels all around the are turning towards Ecotel . in the near future may be all the hotels would turn into an Ecotel

10. BIBILIOGRAPHY  SITES 1. www.rodas.com 2. www.orchid.com 3. www.lotussuites.com

4. www.google.com 5. www.concepthospitality.com 6. www.raintreehotel.com 7. www.yogamagic.net 8. www.uppal’sorchid.com 9. www.harithagiri.com 10.www.ecotel.com

 NEWSPAPERS AND MAGAZINES  RESEARCH CONDUCTED AT HOTEL RODAS

“Make your life a mission - not an intermission” - Arnold H. Glasgow