E Governance Project.pdf

Issue in Issue in Managing EEGover Go Governanace verna nana nace ce Pr Proj Projects ojec ects ts “Lessons from Projects in India” Devend Dev Devendra endra ra Pan Pandey Pandey dey Gyanen Gya Gyanendra nendra dra M Mishr Mis ish hra ra Himanshu S. Nayak Jiban Jib Jibanand anan and dS Samal Sa am mal al 1-1

Roll Roll N No. o. 23 23 Roll Roll N No. o. 26 26 Roll No. 27 Roll Roll No. No. 31 31

E--Governance EGovernance : A brief Back Ground

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E-Governance is the use of Information and Communication Communi cation Technology ( ICT) to improve delivery of services to the citiz citizen en and improve governance.

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Provide information and services services to citizens, business partners and those working in the public domain via use Information Technology.

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Promises revolution in governance.

E--Governance EGovernance : A brief Back Ground

1-2



E-Governance is the use of Information and Communication Communi cation Technology ( ICT) to improve delivery of services to the citiz citizen en and improve governance.

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Provide information and services services to citizens, business partners and those working in the public domain via use Information Technology.

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Promises revolution in governance.

Important Facets of EE- Governance Gove Go verrnance E-administration: 

The use of ICTs to modernize the state

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The creation of data repositories for MIS,computerisation of records. E-services:

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The emphasis here is to bring the state closer to the t he citizens.

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Example include online services.

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E-administration and e-services e-services together constitute what is generally termed e-government.

Important Facets of EE- Governance E-Governance:

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The use of IT to improve the ability of government to address the needs of society.

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It includes the publishing of policy and programme related information to transact with citizens.

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It extends beyond provision of on-line services and covers the use of IT for strategic planning and reaching development goals of the government.

Important Facets of EE- Governance E-democracy:

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The use of IT to facilitate the ability of all sections of society to participate in the governance of the state.

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The remit is much broader here with a stated emphasis on transparency, accountability and participation.

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Online disclosure policies, online grievance redress forums and e-referendums.

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Conceptually, more potent.

Origin of of E- Governance in India

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E-Governanace originated during the 70’s with a focus on in house Government application such as

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Defence

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Economic Monitoring

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Planning

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Deployment of ICT

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Data Management in Election, Census, Tax Administration etc.

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The plan was to connect all district HQs with the NIC

National E E-- Governance action plan

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National e-Governance Plan (NeGP) was approved in 2006

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27 Mission Mode Projects were undertaken

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Major Thrust areas include

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e-district and agricultural services

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municipality, policy, land records, and employment exchange

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treasuries and commercial tax services

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Unique ID, e-Office, and e-Biz

E- Governance Action Plan National E- Governance Action Plan STATEWIDE ROLLOUT

• • • • • • • • • •

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Land Records Registration Treasuries Transport Police Municipalities Gram Panchayats Commercial / Sales Tax Agriculture Courts etc.

NATIONWIDE ROLLOUT

DGFT •Customs •Central Excise •Postal Department •Passports •DCA •Direct Taxes •

EDI Integrated citizen services Payment Gateway e-Biz e-Procurement

Some of the E E-- Governance Projects in India

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State/Union Territory

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Initiatives covering departmental automation, user charge collection, delivery of policy/programme information and delivery of entitlements

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Andhra Pradesh

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e-Seva, CARD, VOICE, e-Cops, AP online-One-stop-shop on the Internet, Saukaryam, Online Transaction processing

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Delhi

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Automatic Vehicle Tracking System, Computerization of website of RCS office, Electronic Clearance System, Management Information System for Education etc

Some of the E E-- Governance Projects in India

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Bihar

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Sales Tax Administration Management Information

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Chattisgarh

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Chhattisgarh Infotech Promotion Society, Treasury office, e-linking project

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Goa

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Dharani Project

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Gujarat

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Mahiti Shakti, request for Government documents online, Form book online, G R book online, census online, tender notice.

Some of the E E-- Governance Projects in India

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Haryana

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Nai Disha

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Himachal Pradesh

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Lok Mitra

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Karnataka

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Bhoomi, Khajane, Kaveri

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Kerala

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e-Srinkhala, RDNet, Fast, Reliable, Instant, Efficient Network for the Disbursement of Services (FRIENDS)

Some of the E E-- Governance Projects in India

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Madhya Pradesh

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Gyandoot, Gram Sampark, Smart Card in Transport Department, Computerization MP State Agricultural Marketing Board (Mandi Board) etc

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Maharashtra

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SETU, Online Complaint Management System-Mumbai

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Rajasthan

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Jan Mitra, RajSWIFT, Lokmitra, RajNIDHI

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Tamil Nadu

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Rasi Maiyams–Kanchipuram; Application forms related to public utility, tender notices and display

Some of the E E-- Governance Projects in India

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North-Eastern States

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Arunachal Pradesh,

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Community Information Center. Forms available on

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Manipur, Meghalaya,

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the Meghalaya website under schemes related to

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Mizoram & Nagaland

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social welfare, food civil supplies and consumer affairs, housing transport etc.

Issues of EE-Governance In India

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Critical Analysis Critical Analysis  High

Risk – High Returns projects !

 Limited  Project

Human Resources in e-Governance

Management -Difficulties abound

 Delayed,

 Financial

limited functionality, budget over-runs

Sustainabilty - Rarely achieved ?

 Grassroots consultation  Top

 IT 1-15

down approach rarely works !

Policy & Law

Critical Analysis  Standardization  Standalone

 Sector

/ Policy Framework 

efforts, Islands !

level Solutions !

 Local language /  English

content, illiteracy, target audience ?

 Reinventing  Duplicate

the Wheel !

efforts - wasted cost, time and funds

 Wiring India  Need 1-16

Locally relevant content

– last mile solutions

for low cost connectivity ?

Need for a Holistic Approach

• Need for a Holistic Approach – – Elected Representatives

the ‘ Big Picture ’. • Support at the ‘Highest levels ’. •Need for Policies, Standards & Legal Framework for eeGovernment • Partnerships – – Private sector, Academics & NGOs. • ‘Inclusive Approach’ - Social , Gender, Language etc 1-17

  s   m   r   a   y   r   e   v    i    l   e    d   e   c    i   v   r   e    S   r   e   m   o    t   s   u    C

  y   r   a    i   c    i    d   u    J

  s  .   v   e    R    +   e   c   n   a   n    i    F  ,   y   r   u   s   a   e   r    T

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  s   e    i    t    i    l    i    t   u   c    i    l    b   u    P

Citizen Representative forums Business

  n   o    i    t   a   r    t   s    i   n    i   m    d    A

Need to Develop HR Capability

• Need

for a CIOs in every

Department Head

Government department • Need for more aware

CIO

Bureaucracy & Political Leadership • Continued Training • Change Management 1-18

Officers and Staff

Need to Develop Organizations

• Need to develop

National

‘appropriate organizational structures’ in states and

State

centre • Building Ownership and

‘Buy--in’ at all levels ‘Buy • Need to accept Change

District Block

and Flexibility  – – to address changing requirements 1-19

Village

Need to Develop Support Framework 

• Policies,

Standards &

Technical Framework for e- Government •Coordinated approach – –

Communication Infrastructure, Data Centres,, Security Centres Systems, R&D support etc. 1-20

Focus on Project Pro ject Management

Project Management Project Management - Challenges OBJECTIVES

PHY. PROGRESS

FIN. MGT

LEGAL

SAFEGUARDS

DISBURSEMENT

STAFFING M&E

CNTRY RISK 1-21

PROCUREMENT RISK MGT

FUNDS FLOW

Need for a ‘Big Push’

Transformation

Improved Effectiveness (70% of benefits)

   e    c    n    a    m    r    o     f    r    e     P

Improved Efficienc y (30% of benefits)

Baselin e Performance

Stage I

TIMELINE 1-22

Development

Go Live

Stage II

Stage III

Second Wave

E-District MMP

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Implementation of EE-District MMP Mission : 

Make all Government Services accessible through common service delivery outlet

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Ensure efficiency, transparency and reliability at affordable cost

Objective:

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Introduce E-Governance with focus on service delivery

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Access Web enabled information any time any where

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To support the basic administrative unit to enable content development and delivery

Implementation of EE-District MMP (Three Pillars) Three Pillars:

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State wide area network(SWAN)

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State Data Center(SDC)

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Common Service Centers(CSC)

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SWAN shall provide basic infrastructure

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SDC shall secure and provide fail safe data storage

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CSC acts as a primary front end service delivery point

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E –District envisages to leverage the three pillars to deliver services at the doorstep

Implementation of EE-District MMP (Project Scope) Scope: 

Focus on E-Enabling

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Delivery of citizen centric services

Time line :

The scheme is proposed to be implemented in two phases

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Phase-I : Pilot Project in the states – 18 months

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Phase –II : Actual roll out across the states – 24 months

Implementation of EE-District MMP (List of Services)

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Issue of certificates : Domicile, Cast, Marriage

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Pension: Social Welfare. Old age, handicap

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Revenue court : Government use

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Public Distribution System(PDS)

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RTI service

Implementation of EE-District MMP

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Selection of Pilot district

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Identification of State Agency

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Preparation of Project Report

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Approval by DIT, GOI

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Selection of ISA (Support Agency)

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Service level BPR

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Actual Project Implementation

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Outcome Assessment

Implementation of EE-District MMP PROJECT IMPLEMENTATION STRUCTURE

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The e- District scheme has 4 tier structure:

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Department of Information Technology (GOI)

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State Govt.

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State Project Committee

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State designated Agency

Implementation of EE-District MMP

Key Challenges in e-District deveolpment and implementation:

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Adhering to time line as proposed

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Staffing of State nodal Officer

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Defining Service level

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Business Process Re-Engineering

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Synchronization of Roll-out with Support Infrastructure

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Conflict Resolution at Different interfaces

Launch of first EE-District project

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UP is one of the states to roll out pilot projects in six districts SitaPur, Rai Bareilly, Ghaziabad, Gorakhpur, Gautam Budh Nagar and Sultanpur

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First E-district center inaugurated at Sitapur

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District Administration along with NIC and other stake holders put all the efforts to roll out the pilot project on schedule

Status of EE-Governance MMP

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Status EE- Governance projects

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Out of the 27 Mission Mode Projects, under the National e-Governance Plan (NeGP), 14 MMPs have already started delivery of services

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13 MMPs are expected to begin services from 2014

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government is taking the e-governance mandate rather seriously, considering that the NeGP was approved only 4 years back in 2006

Status of Some of the important EEGovernance projects

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Challenges for implementation of E E-Governance projects

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E-Readiness : Low Tele density

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Low Literacy Rate

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Low Per capita Income

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Limited Financial Resources

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Developing the Environment for E-Governance

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Implementation of E-Governance