E-Book Como Planejar A Gestão de Risco Segundo A ISO 9001-2015 - R03 - SETEC
October 15, 2022 | Author: Anonymous | Category: N/A
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BQL 2::=46:=5 ALOL ZCMKEDMV M IEQXÁL HE VBQALQ QEIUBKHL M KLVOM
s klroms hm sârbe BQL 2::: sál hlauoek-
tls tâakbals que hekeo requbsbtls pmrm estmfeceaer, hlauoektmr e omkter uo Qbsteom he Iestál hm ]umcbhmhe (QI]), glr-
M
keaekhl hbretrbzes pmrm uom lrimkbzméál slfre alol mhobkbstrmr e imrmktbr m qumcbhmhe he seus prlhutls, servbéls e prlaessls. Eo seteofrl he 6:=5 glb pufcbamhm m ôctbom versál klroms, m BQL 2::=46:=5 ‑ uom re vbsál hmhms sârbe BQL 2:::.
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M BQL 2::=46:=5 mpresektm uom estruturm mtumcbzmhm pmrm ls req ubsbtls vbsmkhl m bkteirméál alo lutrls sbsteoms he iestál, alol oebl mofbekte e seiurmkém, heterobkmkhl uo peksmoektl fmsemhl eo rbsal, eo que ní4 • Omblr glal kl acbekte0 • Mcbknmoektl hl QI] alo m estrmtâibm hms lrimkbzméões0 • Ombs acmrezm km mpcbaméál hls requbsbtls tmktl pmrm prlhutls qumktl pmrm servbéls0 • Gcexbfbcbzméál hm hlauoektméál hl QI] (bkglroméál hlauoektmhm).
L ]UE Â VBQAL< Vbsal â m plssbfbcbhmhe he uo lalrräkabm evektls estrmtâibals lu mtbvbhmhese/lu que bopeémo m remcbzméál he lu ombshe lfdetbvls lpermablkmbs he uom eopresm. L rbsal plhe ser hekbhl plr hlbs pmræoetrls4 Irmvbhmhe, que hbz respebtl ê serbehmhe hl hmkl, e prlfmfbcbhmhe, bstl â, m anmkae he ece lalrrer.
L ]UE Â L ZEKQMOEKXL FMQEMHL EO VBQAL< Km BQL 2::=46:=5, 2::=46:= 5, ece sbikbam alclamr äkgmse kl ektekhboektl he alol l rbsal mgetm uom lrimkbzméál e he alol, mssbo, ece plhe ser prevekbhl qumktl m lalrräkabm he sums amusms lu obtbimhl eo recméál mls seus egebtls. M BQL 2::=46::> trmtmvm l rbsal alol uo aloplkekte plktumc hl ierekabmoektl hm qumcbhmhe, alkaektrmkhl-se mpekms km pre vekéál. Km mtumcbzméál he 6:=5, plrâo, ece reaefeu uom mflrh mieo ombs sbstäobam.
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Eoflrm l peksmoektl fmsemhl eo rbsal pmreém uo alkaebtl klvl, oubtms pesslms alkvbveo alo ece kl hbm m hbm hls seus trmfmcnls. ]umcquer uo que â slcbabtmhl m tlomr uom heabsál eo sums tmregms
preabsm pesmr alkstmkteoekte ls rbsals msslabmhls m essms heabsões e trmfmcnmr pmrm obtbií-cl. ]umkhl glrmo mtumcbzmhms, eo 6:=5, ms klroms pmssmrmo m alkter esse eceoektl eo tlhl l sbsteom he ierekabmoektl hm qumcbhmhe, tlrkmkhl m mvmcbméál he rbsals uo aloplkekte prbkabpmc hl prl aessl eo amhm kïvec hl sbsteom. Zlr que, ektál, â preabsl mhltmr l peksmoektl fmsemhl eo rbsal< • Zmrm oecnlrmr m alkmkém e smtbsgméál hl acbekte0 • Zmr Zmrmm imrmktbr m qumcbhmhe hls prlhutls e servbéls0 s ervbéls0 •• Zmr Zmrm uommhlte aucturm prlmtbvm he prevekéál e oecnlrbm0 Zmrmmm estmfeceaer Zmr que m eopresm bktubtbvmoekte uom mflrhmieo fmsemhm eo rbsal.
MQ MFLVHMIEKQ QLFVE L ZEKQMOEKXL FMQEMHL EO VBQAL Km BQL 2::=46:=5, uo peksmoektl fmsemhl eo rbsal teo l pmpec gukhmoektmc he imrmktbr m smtbsgméál hl acbekte. M Acíusucm 8 (–Alktextl‟) m klrom heterobkm, plr exeopcl, que m lrimkbzméál â lfrbimhm m heterobkmr ls rbsals que plheo mgetmr sum ampmabhmhe he mtekher mls lfdetbvls hl sbsteom. M klvm BQL 2::= realkneae que ms alksequäkabms hl rbsal kál sál ms oesoms pmrm tlhms ms eopresms ‑ e â plr bssl que preabsmo alksbherí-cl he glrom qumktbtmtbvm lu qumcbtmtbvm, hepekhekhl hl alktextl he amhm lrimkbzméál.
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Dí m Acíusucm 5 (–Cbhermkém‟) heterobkm que l ekimdmoektl hm mhobkbstrméál alol uo tlhl â keaessírbl pmrm imrmktbr que ls rbsals e lplrtukbhmhes que plheo mgetmr m alkglrobhmhe he uo prlhutl lu servbél sedmo heterobkmhls e mflrhmhls. M heterobkméál hm Acíusucm 7 (–Zcmkedmoektl‟) â que m lrimkbzméál heve tlomr oehbhms pmrm bhektbamr rbsals e lplrtukbhmhes e tmofâo pmrm pcmkedmr glroms he cbhmr alo amhm uo heces, ek qumktl km Acíusucm > (–Lperméál‟) se estmfeceae m keaessbhmhe he ecmflrmr, bopceoektmr e alktrlcmr prlaessls pmrm mhobkbstrí-cls. L peksmoektl fmsemhl eo rbsal mbkhm â mflrhmhl eo hums lutrms Acíusucms4 km 2 (–M (–Mvmcbméál vmcbméál he heseopeknl‟) â hekbhl que m eopresm preabsm oehbr, mkmcbsmr mvmcbmrhelsoecnlrbm rbsals e lplr tukbhmhes ‑ e olkbtlrmr, m =: (–Oecnlrbm‟) mplktm eplktls pmrmque ms lrimkbzméões plssmo cbhmr alo estes rbsals. Esses requbsbtls mfrmkieo l alkaebtl he méál prevektbvm (que glb sufstbtuïhl km klvm versál), mhltmkhl, mssbo, uom vbsál ombs mopcm hm mkícbse he rbsals e lplrtukbhmhes. Ml ektekhä-cls e expclrmr omkebrms pecms qumbs eces plheo ser obtbimhls, m eopresm tmofâo plhe prlolver ouhmkéms e oecnlrbms.
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ZLV ]UE UOM EOZVEQM HEWE QE ALK AEKXVMV KM MWMCBMÉÁL HE VBQALQ< Uom prboebrm resplstm pmrm essm periuktm â que uom mvmcbméál he rbsals mprbolrmhm mduhm m oecnlrmr uom eopresm. Eoflrm kál sedm uo o eo sb oesom, essm mflrhmieo â ombs uom gerrmoektm pmrm m tlomhm he heabsál Bssl plrque, kl alktextl hm klrom BQL 2::=46:=5, m mvmcbméál he rbsals â uo prlaessl lfdetbvl, pmhrlkbzmhl e fmsemhl eo evbhäkabms ‑ e â plr bssl que plhe ser repetbhl. Â plr bssl tmofâo que ms klroms sál gmabcoekte alopreekhbhms pecls gukablkírbls e ie stlres, mbkhm que esse kál sedm l glal prbkabpmc he sums gukéões. Qeoecnmkte ml restmkte hl sbsteom BQL 2::=, m mvmcbméál he rbsals â prbkabpmcoekte uom vmclrbzméál hm oecnlrbm e hl aresaboektl. Eopresms que mssuoeo essm plsturm alkseiueo mvmcbmr mtbvmoekte l pltekabmc he expmksál ‑ e klvms lplrtukbhmhes gmzeo pmrte he uo sbsteom repetbtbvl e pmhrlkbzmhl.
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LKHE M MW MWMCBMÉÁL MCBMÉÁL HE HE VBQALQ MZ MZMVEAE MVEAE KM MXUMCBTMÉÁL MXUMCBTMÉÁL HE 6:=5< Â boplrtmkte smfer, mktes he tuhl, que l sbsteom BQL 2::= kál hbz respebtl m uo alkduktl he requbsbtls, oms sbo he prbkaïpbls que, qumkhl mpcbamhls, perobteo oecnlrmr m qumcbhmhe he sums mtbvb hmhes hbírbms. Â hessm omkebrm que ms klroms heveo ser mpcbamhms ê mvmcbméál he rbsals4 M mtumcbzméál mtumcbzméál he 6:=5 kál lgereae uom cbstm he verbaméál espeaïam pmrm bopceoektmr l peksmoektl fmsemhl eo rbsals eo seus keiñabls, plrque ecm preabsm estmr presekte eo tlhms ms mtbvbhmhes he uom eopresm. Km BQL 2::=46:=5, m mvmcbméál he rbsals mpmreae eo hlbs gmtlres4 hbretrbzes he cbhermkém e pcmkedmoektl.
HBVEXVBTEQ HE CBHEVMKÉM Alol malkteae alo qumcquer ouhmkém eopresmrbmc, m cbhermkém teo uo pmpec gukhmoektmc km bopceoektméál he uo Qbsteom he Iestál hm ]umcbhmhe. Zlr bssl, m bopceoektméál hessm mflrhmieo exbie que iestlres, hbretlres e mhobkbstrmhlres sedmo bkstruïhls e trebkmhls slfre l alkaebtl he peksmoektl fmsemhl eo rbsal, oesol que dí teknmo uo alkneaboektl iermc slfre l mssuktl.
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ZCMKEDMOEKXL Â kl oloektl he pcmkedmr ms méões que m méál prevektbvm hm mktbim BQL 2::= â sufstbtuïhm pecm äkgmse kl ierekabmoektl he rbsals e lplrtukbhmhes eo tlhms ms etmpms hls prlaessls. L pmhrál â que ms lrimkbzméões mflrheo rbsals e lplrtukbhmhes hm oesom omkebrm que mflrhmrbmo qumcquer lutrl prlfceom m ser reslcvbhl. M bhebm kál â que eopresms mhbablkeo klvms etmpms mls seus mtumbs sbsteoms he iestál hm qumcbhmhe, oms que alclqueo ombs glal kls rbsals he amhm etmpm he amhm prlaessl hl sbsteom.
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M BOZLVXÆKABM HE UO VEIBQXVL HE VBQALQ L reibstrl he rbsals â boplrtmkte plrque mrqubvm e amteilrbzm amteilrbzm rbsals rbs als bhektbamhls, mssbo alol irmvbhmhe e méões m sereo tlomhms. Zlhee ser uo hlauoektl sbopces, pcmkbcnm lu uo sbsteom he fmkal Zlh he hmhls.
ALOZLKEKXEQ HE UO VEIBQXVL HE VBQALQ Kál exbste uom cbstm pmhrál he aloplkektes que heveo ser bkacuïhls kl reibstrl he rbsals, oms mciuks hls ombs alouks sál4 HMXMQ4 alol uo hlauoektl mtbvl,luâ boplrtmkte reibstrmr hmtms eo quel reibstrl ls rbsalsâ glrmo bhektbamhls olhbamhls. Hmtms
lpablkmbs sál prmzls e perïlhls he alkacusál0 HEQAVBÉÁL HLQ VBQALQ0 XBZL HE VBQALQ4 keiñabl, prldetl e estíibl0
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ACMQQBGBAMÉÁL HE VBQALQ4 estál recmablkmhls ê ektreim hl
fekegïabl mcamkémhl, ml ierekabmoektl ierekabmoektl hl prldetl, alol prmzls e reaursls, e m uo estíibl espeaïal hl pcmkl0 ZVLFMFBCBHMHE HE LALVVÄKABM4 glrkeae uom mvmcbméál slfre m prlfmfbcbhmhe he uo rbsal lalrrer ‑ que plhe ser, plr exeopcl acmssbamhm alol Fmbxm. Oâhbm e Mctm0 IVMWBHMHE HL EGEBXL4 mpresektm l bopmatl que m lalrräkabm he uo rbsal terbm kl prldetl.
MCÂO HBQQL, ZLHEOLQ BKACUBV KL VEIBQXVL HE VBQALQ4 XVMXMOEKXL HLQ VBQALQ4 Méões m sereo tlomhms pmrm bopehbr,
rehuzbr lu trmksgerbr l rbsal, l que plhe bkacubr m prlhuéál he pcmkls he alktbkiäkabm alktbkiäkabm0 VEQZLKQÍWEC4 M pesslm0 resplksívec plr imrmktbr que ls rbsals sedmo trmtmhls kms alktrmoehbhm alktrmoehbhmss mhltmhms0 QXMXUQ4 bkhbam se uo rbsal â mtumc lu se kál plhe ombs suribr e bopmatmr l prldetl. Exeopcls he acmssbgbaméões sál –Eo mkhmoektl‟ lu –Alkacuïhls‟. EGBAÍABM4 bkhbam se l trmtmoektl hl rbsal glb eamz eo prevekbr m amusm lu obtbimr l egebtl.
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Qe sum eopresm preabsm he uo pmraebrl estrmtâibal pmrm ierbr ls rbsals e mhequmr ls prlaessls ês klroms estmfeceabhms, gmce alo uo alksuctlr hm QEXEA. Estmols, mabom he tuhl, bkteressmhls eo ecmflrmr, ml seu cmhl, uo
peksmoektl fmsemhl eo rbsal, audl lfdetbvl kmc â m smtbsgméál hl acbekte. Ektre eo alktmtl4
(= =) 5:5=-1211 5:5=-12 11 Xeceglke4 (==) E-ombc4 seteaJseteaket.alo.fr www.seteaket.alo.fr
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