Scott Smiley is seeking a position with a well-established, growing corporation where his proven management, strong team...
SCOTT S. SMILEY Riviera Beach, FL 33404 561-201-2035
[email protected]
Professional Objective Seeking a position with a well-established, growing corporation where my proven management, strong team building, sales training, operations and strategic planning experience will be used effectively towards the growth of company revenue, profits and market share.
Successfully managed up to 125 personnel, encompassing sales, marketing, operations, customer service and administration DEVCON SECURITY – Increased revenue and profitability to achieve national footprint PROTECTION ONE – No. 2 in U.S. for bookings – 174% to plan/No. 2 in U.S. for recurring monthly revenue – 296% to plan ADT - Took branch from $1.4 million to $2.5 million in sales – an annual increase of 67.5% ADT - No. 1 in U.S. for profitability and customer retention SCOTKEN, INC. – Increased annual revenue from $300,000 to $6,500,000 – Improved profit margin from 4% to 24%
Professional Experience Devcon Security Services 2010 to Present Recruited to increase revenue and profitability to achieve national footprint – fast-track promotional plan. Director Responsible for Marketing, National Accounts and National Inspections Program. Created and implemented lead generating programs Set-up procedures for handling customer service issues and timely response Streamlined state licensing issues to accelerate 42 branch openings within three months Implemented Online Portal for ordering materials and conducted training webinars Designed a closed-loop system for increasing National Account retention Regional Director Responsible for Sales, Operations and Customer Service for Florida Increased revenue, retention and implemented customer loyalty programs General Manager Responsible for Sales, Operations and Customer Service for branch. Increased revenue by 120% within three months Returned branch to profitability Initiated Service Incentive Program Increased customer retention Corporate operation in process of relocating to Texas Middleton Inc. 2009 to 2010 District General Manager Responsible for sales, service and development of new and existing business for Southeast region of Florida. Operational responsibilities included budgeting, inventory, fleet management, customer retention and public relations. Turned around failing division Hired and trained new personnel Increased sales and improved loss/gain each month Company for sale – left for another opportunity USI, INC. 2008 to 2009 District General Manager Responsible for the day to day operations of two construction offices, including sales, installation, service and development of commercial business for Southeast Florida. Direct P & L responsibility. Responsible for growth of branches. Company filed bankruptcy RANDSCO, INC. 2005 to 2008 Vice President Directed acquisition of Florida based business for Ohio Corporation. Developed and implemented strategic business plan transforming center-based business into route-based business. Increased profitability and created brand awareness through corporate sales, marketing, cost controls, employee incentive programs.
PROTECTION ONE SECURITY SERVICES 2002 to 2005 General Manager Direct P & L responsibility. Responsible for daily operations including sales teams, service, installation, development of new and existing business for Western Ohio, Northern Kentucky, West Virginia and Eastern Indiana. Responsible for turning around a failing district with 6 figure losses. Recruited and trained sales professionals in multiple offices Conducted motivational seminars at regional sales meetings Exceeded EBIT goal by 158% of budget Developed client outreach program Trained sales teams in S.P.I.N. Selling techniques Loss Prevention consulting to businesses ADT SECURITY SERVICES (A Tyco owned company) 1995 to 2002 Sales Manager - Cincinnati, OH & Dayton, OH Branch Offices August 2001 to April 2002 (Cincinnati, Ohio Branch) September 1998 to July 2001 (Dayton, Ohio Branch) Responsibilities included building and maintaining a world-class sales team through recruiting, hiring, training and motivating. Also responsible for developing and implementing incentive programs for sales representatives, building corporate image and business relationships, cost/sales analysis. ADT Club Excellence Award – both Dayton and Cincinnati Branches Trained sales teams in S.P.I.N. Selling techniques Exceeded budget goals for leasing systems and direct sales Loss Prevention consulting to businesses ADT SECURITY SERVICES (cont.) General Manager, Dayton, OH Branch Office February 1997 to August 1998 (Wells Fargo prior to ADT buyout) (November 1995 to January 1997 – Sales Manager – Wells Fargo Alarm Services) Responsible for Sales, Service, Installation, building sales team, and development of new and existing business for Central and Southwestern Ohio, Northern Kentucky and Indiana. Direct responsibility for P & L, cost controls, growth of branch and developing and evaluating personnel. Restructured failing Home Security Division Developed affiliate programs with real estate, mortgage brokers and insurance carriers Increased sales by 320% within seven months Designed incentive program for installers and service technicians PEACEKEEPER SECURITY SYSTEMS 1994 to 1995 Director Operational responsibilities included hiring and training sales and service personnel and design and implementation of incentive programs; cash forecasts; budgets; weekly production and sales reports; inventory control; scheduling installations and re-order of systems and supplies; corporate public relations; customer service; communications; working with local law enforcement agencies; financing; demographic studies, advertising budget; analysis of cost/lead and cost/sale; conception and production of all television, radio and print advertising. Increased sales as a result of training and motivational techniques Cost efficiency programs implemented reduced overhead and increased profitability SCOTKEN, INC., d.b.a. NUTRI/SYSTEM WEIGHT LOSS CENTERS 1987 to 1994 General Manger Responsible for all facets of operation, including P & L; demographic studies and production of advertising; media purchases and analysis; facility site selections, lease negotiations, maintenance agreements, building improvements; hiring and training of personnel; establishing incentive programs. Changed focus of company to become sales intensive Improved profit margin from 4% to 24% Increased annual revenues from $300,000 to $6,500,000 in three years EDUCATION EASTERN KENTUCKY UNIVERSITY Major: Business Sigma Chi Fraternity (References available upon request)
