Susan Brown is responsible for leading all enterprise projects related to the development and governance of business con...
SUSAN K. BROWN, CBCP 1509 Meisch Court Naperville, IL 60563 Res: 630.717.1532
[email protected]
Cell: 630.340.0334
EXPERIENCE NUVEEN INVESTMENTS, INC., Chicago, IL
2007 – 2011
Director, Business Continuity/Disaster Recovery/Physical Security Responsible for leading all enterprise projects related to the development and governance of business continuity and disaster recovery across seven corporate locations. Implemented and maintained all BC/DR methodologies; including the development of project plans and group goals in alignment with corporate goals. Developed and implemented all physical security controls across the enterprise including monitoring and incident response. Successfully developed business continuity site plans as new organizations were acquired, including recovery strategies to meet business-defined requirements. Most recently for new affiliate office in Minneapolis within six months of acquisition, this was critical in supporting the organization’s goals. Completed business impact analysis for four affiliate companies including an industry comparison of recovery capabilities and defined recovery time and point objectives. Completely planned, executed, and managed 72-hour disaster recovery exercises: coordinated key internal resources as well as external resources supporting outsourced systems and reported exercise results to executive management and regulators. Developed monthly metrics measurements for BCP/DR/Physical Security. Created an emergency quick reference card for incident response for all employees. Implemented new physical security for offices in California, Minnesota, and Illinois, including access controls to meet SAS70 requirements, support of access card reader systems, surveillance video, document procedures/policies, incident response, and investigation forensics. Provided executive protection detail for four weeks including daily surveillance summaries. THE CHICAGO BOARD OF TRADE/CME GROUP, Chicago, IL
2001 – 2007
Director, Business Continuity/Disaster Recovery/Risk Management Managed all business continuity and disaster recovery projects pertaining to all CBOT operations. Planned and implemented an effective business continuity and disaster recovery solution to support CBOT corporate assets and the entire electronic trading environment including all interactive systems and various offsite locations within six months of join the company. Orchestrated local executive emergency command center to respond to local issues that didn’t require evacuation. Designed and implemented a program to support implemented recovery strategies and new initiatives. Effectively developed and implemented an emergency incident response procedure to address issues impacting electronic trading. Provided management with a critical assessment of operational readiness by performing a risk assessment at the London International Financial Futures and Options Exchange migration project. Ensured successful project implementations by establishing a risk management process that worked in conjunction with the Project Management Office to review critical projects prior to implementation to mitigate issues. Successfully developed ongoing relationships with several organizations including ChicagoFirst, DRII, CPM, and BRPA.
SUSAN K. BROWN, CBCP Res: 630.717.1532
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[email protected]
Cell: 630.340.0334
DISCOVER FINANCIAL SERVICES INC., Riverwoods, IL
2001
Project Lead, Business Technology Contingency Group Responsible for leading all projects pertaining to business technology contingency planning for mainframe and distributed environments. Produced scope of work documents and project plans for goals that were set for 2001. Crafted disaster recovery processes that would be utilized by the group to support corporate goals. Devised objectives and coordinated first distributed environment disaster recovery exercise for core DFS Systems that supported the heart of the corporation. 1995 – 2001
SPIEGEL, INC., Downers Grove, IL Project Manager, Data Security, User Administration, Corporate Contingency Technical Services Project Lead Senior Disaster Recovery Analyst
As Project Manager, led three diverse groups: Corporate Contingency, Data Security for Mainframe and User Administration for Lotus Notes. Responsible for coordinating disaster recovery planning and implementation processes for the mainframe, open systems, and voice/data communications environments. Earned Certificate of Achievement for the Spiegel Group Information Services Group for coordinating Year 2000 project for the five major companies comprising the Spiegel Group, including evaluation, upgrade/ installation, documentation, and testing in a multiple platform environment. Developed and maintained a project plan, worked with technicians to ensure work was completed on time, reported progress to the audit department, and ensured appropriate individuals were kept informed of progress and outstanding issues. As the Senior DR Analyst, responsibilities included coordinating disaster recovery planning and implementation processes for the mainframe, midrange, LAN, voice and data communications environments. EDUCATION College of DuPage, Glen Ellyn, IL TECHNICAL SKILLS Microsoft Access, Excel, Outlook, Project, PowerPoint, SharePoint, and Word Telecom Recovery software Ccure access badge software PROFESSIONAL DEVELOPMENT Advanced Management Skills and Techniques for Supervisors Technical Project Management Computer Operations Management Business Writing Coaching Skills for Managers Presenting with Impact Disaster Recovery Institute – Business Impact Analysis – CDRP06-0 Strategic Research Institute – Contingency Planning and Business Recovery Comdisco’s Solutions Annual Corporate Contingency Planning Seminar and Exhibition DRJ World Continuity Insight Management Conference CPM West MIS Training Institute – The Business Recovery Managers Symposium
