Richard Navarro has 25+ years of demonstrated success leading all aspects of quality management for start-ups, turnaroun...
Richard L. Navarro
[email protected]
af.linkedin.com/in/richardnavarro1/
(505) 350-1712
Global, Goal-driven Senior Manufacturing and Quality Assurance Executive, Leader and Consultant with a Proven Track Record of Successful Management of Multiple Billions of Dollars in Production, Service and R&D Contracts; Saving Tens of Millions of Dollars Quality Management | Business Development | Financial Management | Lean Manufacturing | Operations Management | Team Building, Development and Leadership | Problem Solver
E x p e ri en c e o v er v i ew 25+ years of demonstrated success leading all aspects of quality management for start-ups, turnarounds, and established enterprises in the public and private sectors. ASQ-certified CMQ/OE, senior executive with expertise in aligning business processes and infrastructure to dramatically improve organizational quality and efficiency, build revenue, contain cost, and accelerate performance to create competitive advantage. A unique diversity of experience including: 13 years with the DoD overseeing government contracts, quality director for several private enterprises, COO and VP of a manufacturing concern, and as a successful Quality Management consultant. Distinctive business-savvy leader who easily adapts to any situation and succeeds under any conditions, in any environment. A global leader with experience in Iraq and Afghanistan, and working with leading worldwide enterprises such as DynCorp International, KBR, Sallyport, General Dynamics, Lockheed Martin, FMC, Northrop Grumman, Day and Zimmermann, Westinghouse, Fluor Corporation, Honeywell, Ball Aerospace, the FAA, NASA and DoD, gaining command, executive and field-level perspectives on a wide range of management issues and product lines. A diligent strategist adept at creating and translating strategic plans into workable solutions with quality benchmarks to meet all performance, process indicator, and organizational objectives. As principal and founder, have consulted with clients to achieve successful outcomes in three main areas: development and implementation of ISO 9100 quality systems; proposal management and development; and developing and implementing corrective action plans related to DCMA Level III Corrective Action Requests. A hands-on leader comfortable working independently or collaboratively with all levels of management and personnel.
V A L U E ME T RI CS
Currently managing a multi-billion dollar effort in Afghanistan as the Performance Excellence Director, leading the QA/QC, safety, environmental, risk management and continuous improvement departments on the US Army’s Logistics Civilian Augmentation Program; achieving excellent/very good customer ratings for award fee/performance ratings
Provided QA Management of $20 billion in production and R&D contracts for the Trident II Missile, MILSTAR Satellite, NASA Space Station, and several other classified satellite programs (Secret Security Clearance)
[email protected]
Richard L. Navarro
(505) 350-1712
Provided QA Management of $1.5 billion in production and R&D contracts for the Trident II, Cruise, and Peacekeeper missile handling and launch equipment, SSN-21 Seawolf main propulsion program and CVAN power generation equipment
Provided QA Management of $1 billion plus in production contracts for the M2/3 Bradley Fighting Vehicles, M113 Armored Personnel Carrier, and MLRS tracked vehicle programs
Saved the Department of the Navy millions of dollars and facilitated the sale of a U.S. Navy contractor by resolving the contractor’s quality assurance, production and procurement problems; allowing the Navy to cease debarment proceedings and halt the planned reprocurement and requalification of the F-18 E/F accessory gear box from another manufacturer
Averted a $50 million claim by the prime contractor by performing the key analysis of the design phase of the F/A-18 E/F gearbox; which determined the prime contractor’s complicity in the client’s exceeding a previously approved heat budget by more than 5%
Successfully managed a $150 million proposal for U.S. Army Ammunition Demilitarization Engineering Services which ranked as the technically best offer and would have saved the U.S. Army $26 million
Established an approved quality system and obtained PMA approval from the FAA to transition a civilian commercial FAA manufacturer to a designer of modifications that upgraded the electrical systems and auxiliary power units for KC-135 tankers, JSTARS, and other types of aircraft
Key player in the development of the corrective action plan for a client to inspect and repair 94,000 structures on over 50 military bases in Afghanistan and Iraq, in response to a DCMA Level III CAR that was subject to the Pentagon and Congressional investigations
Senior Management Team member generated $7 million in sales, 40% higher than the forecasted, restructuring company and transitioning from 100% DoD to a commercial customer mix, creating a commercial product line, and implementing lean processes reducing costs 40%, while increasing production 50%
Reengineered the MRB process, reducing cycle times over 90%, from more than 30 days to just 3 days, reducing scrap dollars by over 90% and WIP by 25%
Reorganized the design, manufacturing and quality engineering departments by consolidating the positions into “Universal Engineers,” eliminating two management positions, streamlining the work force by 40% and improving support to the production work centers
C A R E E R HI G H LI G HT S
Currently responsible for providing policy, direction, guidance and oversight supporting US and NATO military forces and USG and contractor civilians in Southern Afghanistan, at the peak, managed 120 QHSE/Risk Management Professionals providing services at 41 sites
Developed, implemented and maintained ISO 9001 compliant QMSs for three clients, which included RAB registration. Upgraded ISO 9001 compliant system to meet AS9100 standards
Initiated a program that resulted in 66 individuals who achieved American Society for Quality (ASQ) certifications while in Afghanistan, improving knowledge and skills to personnel
[email protected]
Richard L. Navarro
(505) 350-1712
Spearheaded quality system policy, direction and guidance to over 240 Quality Assurance Specialists providing base life support services at 25 sites through the LOGCAP III contract, supporting US and NATO military forces and USG and contractor civilians Iraq
Within six months, flawlessly executed a drawdown plan that maintained a high level of service at each base as U.S. military forces were withdrawn from Iraq to Kuwait
Established new metrics to compare service area identified nonconformances to QA nonconformances, enabling leadership to address areas for improvement
Successfully integrated and transitioned QA personnel from three organizations with three distinct organizational cultures, creating a single cohesive organization within the only Defense Plant Representative Office with two different service program offices co-located at the same contractor’s facility
Upon reviewing statutory and regulatory issues, developed a new policy regarding electronic signatures of Certificates of Conformance, material certifications and laboratory certifications implemented worldwide throughout the Defense Logistics Agency
C A R E E R HI S TO R Y DynCorp International, Kandahar Air Field, Afghanistan LOGCAP IV Quality Management Director/Performance Excellence Director
2012 - present
Starcrest Consulting Group, LLC, Albuquerque, NM Founding Partner - Consultant
1997 - present
KBR, Inc., Camp Victory, Baghdad, Iraq LOGCAP III Program Quality Manager
2010 - 2011
Northrop Grumman Corporation, Boulder, CO Supplier Mission Assurance Manager
2009 - 2010
Business Innovation and Development Solutions, Inc., Alexandria, VA Director of Quality Assurance
2009 - 2009
Laguna Industries Inc., Laguna, NM
1997 - 2008 2007 - 2008 1999 - 2007 1997 - 1999
Interim Chief Operations Officer / Vice President of Manufacturing Quality Consultant (via Starcrest Consulting Group, LLC) Director of Product Integrity
Management Consultant, San Francisco, CA
1995 - 1997
World Auxiliary Power Company, Alameda, CA Director of Quality Assurance
1993 - 1995
Defense Contract Management Command (DCMC), Various Locations
1980 - 1993
QA Division Chief, Defense Plant Representative Office (DPRO) Lockheed QA Division Chief/Resident-In-Charge, DPRO Westinghouse QA Branch Chief, DPRO FMC Los Angeles Region QA Staff - Management Survey Program Manager
1993 1989 - 1993 1989 1986 - 1989
[email protected]
Richard L. Navarro
(505) 350-1712
E d uc a t i o n a n d D e v el o pm en t -
Bachelor of Science Program in Business Administration, University of Phoenix, San Jose, CA
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2,500+ hours of U.S. Government technical and management training courses
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Supervision and Management Mini Program, Evergreen Valley College at San Jose, CA
A R E A S O F E X PE R TI S E
Audit / Inspection Programs
Bargaining & Collaboration
Budgeting
Coaching and Mentoring
Communications & Presentations
Contract Administration
Corrective and Preventative Actions (CAPA)
Engineering Management
Cost Containment
ISO 9001/AS9100 Quality Standards
Government Property and Purchasing Systems
Site Management
Performance-Based Continuous Improvement & Process Optimization and Reengineering
Proposal Generation & Management
Project Planning, Staffing, & Management
Regulatory Standards
Quality Management/ Total Quality Management / Continual Improvement
Strategic Quality Planning
Green Belt/Black Belt/Lean Processes
Vendor Relationships
Training
FAA 14 CFR Part 21 and Part 145
Aerospace/Space/Explosives/Ammunition
Manufacturing/Services/Logistics
A W A R DS , CE R TI F I CA TI O NS , & R E CO G NI TI O N SF86, DoD Secret Clearance – Status: Current (10/12) National Agency Check with Inquiries – Status: Current (10/12) American Society of Quality (ASQ), Certified Manager of Quality / Organizational Excellence, Certificate #14706, 2011 (expires 2018) ASQ Certified Six Sigma Green Belt, #11009, 2013 DCMC TQM Master Instructor and DCMC TQM Lead Facilitator (460 hours formal training and project time - Six Sigma Black Belt equivalent) Certified ISO 9001 Lead Auditor, Stat-A-Matrix Institute Certificate #LR-10-8230 OSH Academy 48-Hour Occupational Safety and Health Manager Professional, Certificate #15530 OSHA 30 General Safety course, 2013 Defense Logistics Agency (DLA) Professional Enhancement Program Participant 1987-88 Nation-wide selectee who served a one-year assignment at the DLA Headquarters QA Directorate Quality Assurance Intern of the Year 1986, Defense Centralized Intern Development Office Selected from a nation-wide class of 63 QA Interns participating in a three-year career program
