Director Program Strategy Change Management Staffing In Milwaukee WI Resume Adam Nowaczynski

ADAM J. NOWACZYNSKI, MBA

414-614-3119  [email protected]

https://www.linkedin.com/in/adamnowaczynski SENIOR-LEVEL HUMAN RESOURCES PROFESSIONAL WITH DUAL MASTERS DEGREES Change Management | Team Building | Client Engagement | Account Development | Program Management

Human Capital Executive experienced in managing Fortune 500 clients in business verticals including information technology, financial/banking, manufacturing, business services, insurance, scientific/pharma, and entertainment. Seeking a role where I can utilize my skills in team building, client retention & change management impacting the strategic growth of an organization.

CAREER ACCOMPLISHMENTS  $300+ Million of business to business accounts managed across multiple states with matrix and directreporting teams.  $100 Million in legacy Managed Service Provider (MSP) staffing business with and without Vendor Management System (VMS) in place as sole supplier, vendor- neutral, and vendor- manager responsibilities.  Realized a $250,000 annualized penalty reduction for a global 150 client by designing and implementing an institutionalized audit methodology.  Served 100,000- plus local residents across multiple communities and visitors via VISIT Milwaukee Shift Captain Volunteering and Friends of Pulaski Park Board position.  Trained 1,000 headquarters employees and 1,500 additional field employees mentored and led by leadership-elected internal Diversity Council with a focus on all aspects of inclusion.  150% increase in national sales day focus activities across U.S. and Canadian Branches while serving as a committee member for National Sales Day improvement.

EDUCATION | PROFESSIONAL PROFILE EDUCATION:

MBA - Business Administration  CARDINAL STRITCH UNIVERSITY MSM – Masters in Management  CARDINAL STRITCH UNIVERSITY BS – Business Management  CARDINAL STRITCH UNIVERSITY

CONTINUING EDUCATION:

Management Development Seminars | Union Avoidance Training | Dealing with Difficult People Marketing and Sales | Entrepreneurship | Fuel | Wisconsin Conservatory of Music

SOFTWARE & SYSTEMS EXPERIENCE:

Microsoft Outlook | Lotus Notes | Google Mail | Microsoft Office | JDE Edwards | Tableau Vendor Management Systems | Beeline| Ariba Workforce | CONSOL Fieldglass IQN Navigator | Provade | Work Nexus/Lam 360 | Bullhorn

VOLUNTEER LEADERSHIP:

Vice-Chairperson of Friends of Pulaski Park  Big Brother and Big Sisters of Milwaukee

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PROFESSIONAL EXPERIENCE ICON Information Consultants – Milwaukee, WI  2013 – Present ICON is a proud Woman-Owned Business Enterprise (WBE); an industry leader in Human Capital Solutions in the areas of IT Consulting; Human Capital for IT, Accounting, & Finance positions; and employer of record services. DIRECTOR CLIENT PROGRAMS            

Work independently from an off-site home office staying engaged via e-mail and telecommuting (HQ based in Houston, TX). Build book of national clients through prospecting, follow-up, and networking. Maintain established accounts and grow those accounts by driving contract utilization and inside sales efforts. Create rapport with client contacts and PMO/VMS/MSP contacts to nurture relationships. Negotiate agreements with various levels within a client or client program. Participate in client engagement via reviews and entertaining. Analyze and review RFP/RFI inquiries from clients and design solutions in tandem with colleagues. Report out client prospects challenges, successes, and opportunities to sales and company leadership. Represent company at national conventions and meetings related to Supplier Diversity and company designations including WBENC. Assist CEO&CFO with identifying process improvements. Create pertinent account documentation and presentations for company leadership and back-office teams supporting client operations. Responsible for client on-boarding, off-boarding, invoicing, and receivables audits (internal).

ManpowerGroup – Milwaukee, WI  2006 – 2013 ManpowerGroup is one of the Top 4 Global Staffing Companies in the world diversified via distinct divisions including Manpower, Experis, ManpowerGroup Solutions, & Right Management. PROGRAM DIRECTOR 

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Senior-Level Leadership Role (P&L responsibility, KPI’s/Metrics) and control of processes and procedures), including Company & Client Audits; budgeting and forecasting for work groups including sales personnel and associated professionals assisting in providing client solutions. Central point of contact for key client contacts 24 X 7 including on-call responsibilities. Trained remote employees on my own team as well as shadowed peers on account process and procedure. Collaborated nationally and globally in cross-functional matrix team structures including Supplier Diversity, Legal, and Change Management teams. Attended national events. 2008-2013 managed and trained on-site managers, support, and resource professionals. Created new audit process for IBM ($180MM globally) lines of business resulting in reduced company fines in year 1 of new process, and subsequent reductions in penalties and exposure down to $0 by 3rd year due to continuous improvement implemented. Responsible for all direct communication with IBM’s third-party auditing team including preparation and presentation of hard and soft copy documentation to team in India. Mitigated risk and salvaged critical relationships based on wise decisions related to client demands, company policies, and process examination and reengineering. Completed on and off-boarding audits as well as VMS submission audits as required contractually by client base including financial and process adherence. Direct & matrix supervision of staff of on-site and headquarters- based service delivery professionals including internal auditing team (client process & global sales) On-site Managers, On-site recruiters, & Resource Professionals and in-tandem cooperation with Global IT/Systems access audits teams for direct and matrix reports. Served as company liaison for Intel’s Global program with ManpowerGroup interacting with top-level Intel representatives directly concerning business needs and program reporting. Led sales professionals in achieving increased contract utilization and capturing new lines of business with established clients. Piloted new format client facing business and market reviews based on use of Tableau report outputs resulting in increased client conversations around solutions to ensure client retention and expansion of business. 414-614-3119

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Integrated clients’ processes and those of ManpowerGroup, which resulted in increased renewals and revenue across corporate lines including external supplier relationships Visited, assessed, and monitored key client locations nationally across all internal and external stakeholder levels. Evolved as a result of upper executive changes; took corporate culture to Fortune 100s and 500s; received excellent reviews from staff, clients, and senior management. Portfolio ranged from handful of accounts to well over 20, maxing out at $500 mm globally Performed dual roles for six months while company rebranded itself from zero and developed new sales philosophy focusing Program Directors on client retention, business development & retention strategy. Performance Evaluations: Consistently meet and/or exceed goals.

CORPORATE ACCOUNT MANAGER/LEAD  2005 – 2006  Completed assigned client on-boarding and process audits; consistently met deadlines and compliance levels.  Assumed duties beyond job description; achieved goals through creative problem solving.  Performed existing position with new position simultaneously for 6 months.  Hired to provide inside sales for existing business, ensure compliance (local and Federal), and achieve goals with various accounts.  Attended Clients for Life & Solution Selling training programs resulting in advanced knowledge of client retention and expansion of existing portfolio.  Won account management planning/sales strategy contests repeatedly. NATIONAL/CORPORATE ACCOUNT MANAGER  2004 – 2005  Chosen to lead national sales day activities in North America with group of peer managers.  Maintained account documentation processes and procedures.  Lead field organization and headquarters conference calls alongside implementation and business development teams.  Led off-boarding audit of over 1,800 contingent workers and Consultants for Xerox after contract lost for Manpower resulting in favorable position with incumbent MSP and new MSP. OPERATION SERVICES LEAD  2002 – 2004  Created and distributed client invoicing and supporting reports.  Audited client account billing/payments to ensure timely payment posting and resolution.  Control signer for SOX-required logs matching billing records against receivables logs/client reports and time sheet attachments (physical and electronic) against Associate time entries.  Main point of contact for Agilent, General Electric, and American Electric power paperwork audits. End result 100% passing audit results for each of the 3 audits saving Manpower nearly $1 million in fines.  Served as liaison between external client and internal departments & franchise owners to aide in issues resolution and quarterly status reporting to minimize corporate pre-payments to franchises.  Resolved outstanding historical invoicing issues and unpaid balances for Agilent and United Technologies totaling over $18 million resulting in improved DSO for company.  Negotiated payment plans with client contacts to resolve balances previously believed to be "uncollectable".  Documented, presented, and trained matrix reporting team members on new accounting and billing system (JD Edwards at the time).  Supported Corporate Account Manager and Sales Executives in pursuit of new and expanded business on existing accounts

AFFILIATIONS      

Active LinkedIn Professional Networker FUEL Milwaukee - Professionals Organization. Network After Work - Business to Business Geographic Networking LinkedIn Chicago (Linc) participant United Performing Arts Fund Milwaukee (UPAF) Supporter for 15 yrs United Way Milwaukee Supporter for 13 yrs 414-614-3119

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VOLUNTEERING        

Big Brothers and Big Sisters of Milwaukee (with autistic child) Vice-Chairperson of Friends of Pulaski Park 503c organization aimed at preserving and improving this neighborhood park for generations to come. Shift Captain (Volunteer) VISIT Milwaukee 10 years; 8 of 10 years as shift captain selected by organization leadership. Service Counter Volunteer Polish Fest, German Fest Polish & German Fest are two of several festivals held Summer- Fall celebrating the diversity of the Greater Milwaukee community and its rich Heritage. Volunteer – Run to Miller Park water/juice distributor and cheerleader

Company Sponsored Volunteering (ManpowerGroup)  Resume writing coach for multiple company-sponsored events  My Life My Plan Coach (Youth Mentoring College- Career steering) Volunteer coordinator  NAACP  United Negro College Fund  Food For Families Holiday Food Collection Campaign  Milwaukee Urban Ecology Center  Growing Power Milwaukee (Urban Farm) Public Affairs & National/Local Events & Convention Attendee  WBENC National Convention /Summit & Salute  NMSDC  ManpowerGroup Annual Supplier  Go For The Greens (WBE- Business- Development Conference)  Milwaukee Hispanic Chamber of Commerce  Led tours for ManpowerGroup international team visitors  Served 2 terms on annual Supplier Diversity Council committee Event Planner Served as co-chair for company relocation social events for 2 years. Booking venues, planning menu and drink offerings, arranging guest speakers & publicity, and engaging internal marketing and public relations teams for support. The Color Purple (Diversity Council Manpower)- committee member for publicized community cultural immersion/ enrichment event including theatrical performance, talk- back panel discussions, cocktail hour, and seated dinner.

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