Barbara Gamm is a talented Human Resources and organizational improvement professional with a broad range of background ...
BARBARA J. GAMM, SPHR Ann Arbor, MI 48103 734-945-5888 •
[email protected] • www. Linkedin.com/in/barbaragamm
TRAINING & DEVELOPMENT LEADER | STRATEGIC PARTNER Process Improvement ♦ Competitive Analysis ♦ Professional Development Talented Human Resources and organizational improvement professional with a broad range of background experience. Extensive knowledge and experience in employee education, including: development of educational programs, implementation of training metrics, and trainer preparation. Able to communicate clearly and effectively, facilitating group discussions with ease. Human Resources certifications and a track record of improving employee engagement and productivity make this candidate an asset to any HR department or crossfunctional business team. Areas of Expertise: Team Leadership • Financial Acumen • Innovative Business Solutions • Communications • Strategic Analysis Process Improvement • Organizational Development • Executive Training • Sales & Marketing • Productivity
PROFESSIONAL EXPERIENCE SELF-EMPLOYED, Ann Arbor, MI Independent Contracts & Consulting (2012 to present) Provide personal guidance and consultations to businesses that want a competitive edge Work with businesses and nonprofit organizations to improve organizational efficiency, assess organizational weaknesses, and provide recommendations to improve a wide range of metrics Cultivate business plans and training courses for startups and existing organizations Coach executives and business leaders in best practices, goal setting, and other areas of interest Consult with Human Resources to offer hiring, training, and development recommendations INTERNATIONAL SERVICES INCORPORATED, Chicago, IL Director, Training & Recruiting (2011 to 2012) Led all aspects of talent acquisition, training, and ongoing professional development for consulting and project management roles. Managed coaching of consulting personnel Developed and implemented Train-the-Trainer program to improve employee training programs Coordinated change management resources for hundreds of failing businesses Provided headhunting and recruiting services to hundreds of clients in a variety of industries Created a unique online multimedia recruiting tool as well as a range of eLearning modules Director of Recruiting and Administration (2009 to 2011) Redesigned executive talent acquisition approach and developed enhanced personnel records Reduced costs by streamlining department operations Established a new program to improve employee relations with the home office and increase accountability. Program provided built-in mediation and conflict resolution services Created and enforced department employee manual and disciplinary procedures Revised job descriptions and employee contracts to improve employee satisfaction and performance Director of Training (2007 to 2009) Analyzed training needs to identify areas in need of improvement and growth opportunities Redesigned training programs and individual modules while reducing the cost of training Created 90-hour multimedia on-boarding course. Direction and course content was determined through a comprehensive study of the Theory of Constraints as well as Lean and Six-Sigma training Implemented 21 sessions of onboarding experience per year, including result data tracking and feedback Senior Project Manager, Turnaround Management Consulting (2006 to 2007) Traveled extensively to collaborate and communicate directly with client leadership Led turnaround operations for over 100 failing companies Assessed company operations, including sales and finance, to identify problems and options Established budgets, financial goals, and industry metrics to track and manage performance
BARBARA GAMM, PAGE 2 Senior Business Consultant Turnaround Management Consulting (2005 to 2006) Developed improvements to sales, finance and operations of failing multimillion-dollar business Provided organizational support, including planning and development of new business goals Implemented employee review systems, process improvements, and other metric-driven changes Coordinated cash management, benefits administration, and leadership training to improve profits Instituted long-lasting productivity enhancements and improved employee satisfaction ALTERRA ASSISTED LIVING – MEMORY CARE, Ann Arbor, MI Interim Director (2005) Maintained a wide range of essential functions for a $2.5 million 36-bed assisted living facility for patients diagnosed with end-stage Alzheimer’s and Dementia Ensured ongoing compliance with industry regulations and state and federal employment laws Organized hiring, HR records, staff development, safety training, and performance management Represented the company’s interests during unemployment hearings Managed the annual budget, variance reports, and overall cash flow Developed new programs to interface with hospice care, Alzheimer’s Association, and state agencies HILLSIDE TERRACE ASSISTED LIVING & NURSING HOME, Ann Arbor, MI Director of Sales & Operations (2003 to 2005) Implemented sales and marketing programs for a $3.5 million 100-bed assisted living facility Synchronized radio and television appearances as well as other community outreach activities Built business networks through organizational meetings, local events, and industry conferences Supervised all non-medical staff to ensure excellent resident services Expanded occupancy from 67% to 100% with a waiting list within the first year UNIVERSITY OF MICHIGAN HOSPITAL, Ann Arbor, MI Department Manager, Social Work (2001 to 2003) Spearheaded department overhaul to address overspending, productivity, and communications Streamlined daily operations, clinical support activities, and volunteer activities Personally resolved volatile encounters with parents and families during crises. Provided conflict resolution and negotiation skills training to staff, resulting in a significant reduction in security calls Established and implemented SOPs to guide distribution of funding from a wide range of programs MUSIC FOR LIFE, Ann Arbor, MI Founder and President (1993 to 2003) Fostered a range of programs and clinical service models for children and adults with developmental disabilities and other special needs Collaborated with the University of Michigan, public and private schools, and health agencies Recruited and managed professional staff and therapists and guided professional development Administered all financial activities, including budgeting, payroll, and accounts payable and receivable Gave multimedia presentations to community organizations and at conferences and universities
EDUCATION & CREDENTIALS Senior Professional in Human Resources (SPHR) Certification Human Resources Generalist Certification Bachelor’s Degree, Eastern Michigan University
VOLUNTEERING & MEMBERSHIPS Member, Society for Human Resource Management (SHRM) Member, Core Business Associates, Ann Arbor, MI Member, National Senior Housing Learning Collaborative, Leading Age
