Director Operations Change Management in Tampa FL Resume Collette Lezama

Collette Lezama [email protected]

(813) 417-4879

Introduction A Director of Operations managing business services to make organizational vision and goals a reality through project and program management as well as process improvement thus ensuring relevance and growth. I also excel in:  Generating and maintaining successful networks and relationships with vendors, partners, and customers  Recruiting and training best-fit talent, enhancing skill-sets while addressing developmental opportunities  Collaborating with colleagues and staff to create a results driven, team oriented environment  Organizing cross-functional groups within dynamic environments to accomplish objectives  Working toward short and long term goals while accomplishing day to day objectives My core competencies include… Marketing strategy & implementation Multi-level communications Organizational leadership Budgeting & forecasting Contract negotiation Team development Operations control

Managing Operational Budgets Legal & executive compliance Stakeholder engagement Program development Diversity & inclusion Problem resolution Quality assurance

Project planning & oversight Event & meeting planning Work flow management Change management Research & analysis Data management Team leadership

Professional Experience Operations Director International Federation of Sephardic and Ashkenazi Jews (IFSAJ), 2009 to Present  Promoted to direct business operations, leading program development and directing international events for a global non-profit, proposing, planning, and implementing marketing strategies to grow membership 15%  Analyzing financial reports and key performance indicators to identify and leverage opportunities, reducing expenses 30% by re-negotiating 18 annual contracts and 22 vendor contracts  Recruiting, training, scheduling, mentoring and Leading 25 staff and 60 volunteers, individually and workshops  Shaping, interpreting, and implementing policies and procedures  Leadership through program management and coordinating over 20 national / international events with up to 1,000 attendees each, increasing attendance 45% globally by leveraging social media and webinar technology  Leading through reviewing and updating growth and operational strategies, monitoring event and operating budgets of up to $30,000 each, applying resources and relationship growth skills to increasing revenue by 18%  Collaborating with 16 people in 4 levels of management, including organization founder and chairman of the board, to develop formal executive committee reports using effective communication strategies  Leading project activities while using thought leadership to consistently out-perform budget projections 98% of the time using limited resources; developing internal resource to reduce print budget 40%  Directing annual and on-going fundraising, organizing events and leveraging relationships to meet 50% of goals in spite of economic turmoil in global markets Administrator International Federation of Sephardic and Ashkenazi Jews (IFSAJ), 2008 to 2009  Promoted to lead a team of 6 in researching and preparing operations and financial performance reports and marketing and educational publications, delivering reports at 20 board meetings and conferences  Worked with 7 embassies to secure visas for annual and bi-annual conferences, boosting revenue 15%; concurrently reduced travel budgets up to 70%  Expanded and maximized relationships with community leaders in 7 countries, organizing educational and information gathering events and ensuring adequate supplies of messaging materials  Directed quality assurance and quality control for inventory receipt and analysis  Reviewed marketing, educational, and website content to ensure messaging was on target and consistent

continued…

Collette Lezama page 2 of 2

[email protected] (813) 766-4140

Professional Experience

continued Executive Administrative Assistant Beth Israel Sephardic Synagogue, 1998 to 2008  Recruited to support executive staff operations, coordinating international communications and fulfilling project research needs to create status, financial, and executive reports used by 25 leaders to make decisions  Hired, trained, scheduled, mentored, and coached 1,500 staff and volunteers, leadership through implementing incentives to encourage consistency, attendance, and work quality  Prepared annual and quarterly operating budgets for 6 departments and processed payroll for 150  Spearheaded Hurricane Mitch relief efforts including international transportation to Honduras

Additional Detail Education  Master of Science in Management focusing on business management and leadership, Argosy University  Bachelor of Fine Arts with minor in psychology and art history, University of Florida  Change Management Specialist (CMS), Management and Strategy Institute, expected May, 2015  Six Sigma Lean Professional (SSLP), Management and Strategy Institute, expected July, 2015 Recognition  Sigma Beta Delta, an International Honor Society for Business, Management and Administration, awarded this prestigious honor for achieving and maintaining a 4.0 GPA exhibiting educational excellence and integrity, 2014  Chai Life Recognition Award, IFSAJ, 2012 and 2013; awarded for cultural and workplace improvements  Catalyst Award, IFSAJ, 2010, 2011, and 2013; awarded for initiating and embracing change  Certificate of Appreciation, Beth Israel Sephardic Synagogue, 1998, 2004, and 2007 Community Service  Board of Directors, International Federation of Sephardic and Ashkenazi Jews (IFSAJ), 2008 to present  Marketing Coordinator, Family Assistance and School Support Team (FAAST), 2010 to 2012  Family Leadership Council, Hillsborough County Children’s Board, 2011-2012  Board of Directors, Beth Israel Sephardic Synagogue, 2009 to present  Executive Steering Committee, (IFSAJ), 2008 to present