Ralph Jocken is an accomplished and dynamic Corporate Performance Management Executive and Senior Project Manager, deliv...
RALPH JOCKEN Mechanicsburg, PA 17055, P.717.304.9890,
[email protected]
PERFORMANCE MANAGEMENT EXECUTIVE/SENIOR PROJECT MANAGER Project Management - Business Intelligence – Performance Management - Business Analytics and Optimization Enterprise Planning Business Development – Relationship Management Accomplished and dynamic Corporate Performance Management Executive and Senior Project Manager, delivering outstanding returns through the development and implementation of successful corporate performance management systems across national/international organizations. Leverage broad business acumen, technical expertise and analytical skills to achieve strategic objectives and articulate a future vision. Known as a collaborative, integrative and critical thinker, always striving for innovative ways to solve complex business performance problems. Masterful at assessing operational, technological and performance related challenges and developing action plans that have resulted in bottom line profits. Passionate to teach, train and mentor others, enabling them to reach their full potential, resulting in organizational excellence.
SUMMARY OF SUCCESSES AND ACCOMPLISHMENTS Associate Partner/Practice Lead/Project Manager with IBM Global Business Systems managing Business Intelligence and Performance Management initiatives within the Business Analytics and Optimization practice. Project Manager with Thomson Reuters responsible for developing and implementing a competency center for business intelligence and enterprise planning. The scope of this corporate performance management project spans 93 countries and involves both on and off shore resources. As Vice President of Business Development grew revenue profitability by 24 percent for two Cognos Partners (Blue Line Planning and Clear Blue Technology) while acquiring key Fortune 500 Customers, including Genentech, Talecris, Omnicom, and Met Life. Signed the first multi-million dollar contract with Talecris. Area Vice-President and Senior Director accountable for North American Education, North American Consulting Resource Management with over 300 consultants, Customer Advocacy, and Field Administration. Cognos acquired Adaytum Inc. in January of 2003, served as the Director of North American Services responsible for their 20MM service organization. Direct reports included the Adaytum US Help Desk, US Consulting Services, and the US Education units. Regional Services Manager of Professional Services for Cognos Corporation, providing senior leadership for all post-sales operations in Pennsylvania, New Jersey and Delaware. Increased rendered services 267 percent and increased the sales of services 167 percent by working with sales management to position services on strategic sales opportunities, establishing and executing a services delivery plan that met customer and Cognos objectives. Senior Project Manager of Global Business Intelligence Systems for Tyco Electronics, and as Technology Coordinator and Supervisor of Office Systems and Production Control for Pennsylvania Blue Shield. Empathized with customer needs and requirements in production, technical assistance, remote user communities, profitability, office and corporate strategies and operations.
PROFESSIONAL EXPERIENCES IBM Global Business Systems…………………………………………………………………………………….2010 to 2011 Associate Partner/Practice Leader/Project Manager Managing a team of 18 consultants, responsible for the Business Analytics and Optimization (BAO) of Cognos technologies and solutions practice within the Public Sector/Healthcare segment of IBM. This includes education, state and local, healthcare and federal clients. Responsible for developing and managing the IBM/BAO Cognos consultancy to achieve maximum impact and positive results with the public sector industry and customer base. In addition, responsible for a $38M Cognos BAO services delivery quota for new and existing customers within this segment. Thomson Reuters…………………………………………………………………………………………………..2008 to 2010 Project Manager Responsible for developing and implementing an operational model to support the global deployment of an automated financial planning and forecasting system. Scope included defining overall operational processes, creating an operational support team of both on-shore and off-shore (India) Thomson Reuters resources, and determining service level agreements with the end user community, and a variety of other production oriented tasks (application standards, PMO function, etc.). Tools used included: Business Objects, SAP, and Cognos Enterprise Planning and BI.
RALPH JOCKEN Mechanicsburg, PA 17055, P.717.304.9890,
[email protected] PROFESSIONAL EXPERIENCES
Blue Line Planning Consulting (BLP) & Clear Blue Technology (Cognos Partners)…………………………2006 to 2008 Business Development Responsible for driving the consulting practices to exceed all revenue and profitability targets while acquiring key Fortune 500 customers, including Genentech, Talecris, Omnicom, and Met Life. Cognos Corporation………………………………………………………………………………………………...2003 to 2006 Director, North America Professional Services /Manager, North America Professional Services Director, responsible for creating, leading, developing and managing the Cognos Consulting Practice structure consisting of 250 consultants segmented into domain and practice level competencies. Direct reports were fourteen Domain Managers and Practice Area Leads needing understanding and expertise in multiple practice areas to drive customer satisfaction and insure technical delivery. Key retail ecommerce clients intimately involved delivering success to included Target, 7-11, Best Buy, and numerous other mid-level click and mortar clients. Scope included building Business Intelligence functionality into ecommerce consumer applications. Accountable for several functional areas, including North America Education, North America Consulting Resource Management (for 100 consultants), Customer Advocacy, and Field Administration. Consulting Manager for North America – Eastern Area, for a newly merged Enterprise Planning and Business Intelligence consulting services driving a $30M per year practice, managing and developing 100 consulting resources that ranged from regional practice managers through traditional engagement consultants. Customers included Merck Pharmaceutical, AIU, Discovery Communications, Johnson & Johnson, Abbott Labs, Best Buy, Halliburton, American Express, and retail, manufacturing, insurance and pharmaceutical industries. Adaytum Software…………………………………………………………………………………………………..2001 to 2003 Manager, North America Consulting Services Responsible for the operations of the Adaytum North America Consulting Practice. This required alignment of the US consulting services organization with the sales organization, as well as providing leadership in the implementation of Planning Solutions and Business Intelligence (Business Objects) to the Adaytum customer base, focusing the consulting resources on value added services. Direct reports included the Adaytum US Help Desk, US Consulting Services, and US Education units. Cognos Corporation………………………………………………………………………. …………………….. 1999 to 2001 Regional Services Manager, Professional Services Provided senior leadership for all post-sales operations within the operating territory of Pennsylvania, New Jersey, and Delaware as well as working with sales management and sales representatives. This role provided strategic sales opportunities, establishing and executing a services delivery plan that met the objectives of the customer and Cognos. Personally responsible for increasing Professional Services by 267 percent for consulting assignments and increased sales of Professional Services by 167 percent. Tyco Electronics (formerly AMP, Incorporated)………………………………………………………………..1988 to 1999 Project Manager, Global Business Intelligence Systems/Manager, Workgroup Information Systems (WIS) Led a division focused on delivering value from the AMP Data Warehouse with responsibility for the Corporate Information Systems environment with an installed base of 5,000 users, management of a $34M fiscal budget with staff responsibilities for 24 system analysts and 10 contractor resources. Pennsylvania Blue Shield…………………………………………………………………………………………...1980 to 1988 Technology Coordinator/Supervisor, Project Manager Office Systems; Supervisor, Production Control Accountable for all advanced office automation technology with an equipment base exceeding $32M and a user base of over 1,300 people, including providing consultation services to executive management on all facets of office automation strategies. Accomplishments included: establishing corporate policies on personal computers, conducting equipment evaluations, defining future office automation products based upon installed equipment.
