Director Customer Client Support in Orange County CA Resume Larry Herring

Larry Herring Pomona, California 91768

[email protected]

909.575.9925

Technology Management Professional with Over 15 Years Experience with Strong Skills in Global Data Center Management, Cost Containment Strategies, Data Security, IT Support, Customer Service, Engineering, Sales Engineering, PMO Leadership, and Employee Training & Development LEADER ● CUSTOMER-CENTRIC ● TEAM PLAYER ● GOAL-ORIENTED

E XE C U T I VE SU M M A R Y Technology management professional with more than 15 years experience with strong skills in managing offshore data centers, implementing cost saving metrics, IT security and support, leadership and employee development, and project management Solid analytical, planning, and organizational skills to effectively analyze data and develop goals and plans to prioritize, plan, and organize project load and workflow Exceptional business management prowess involved in strategic planning, resource allocation and coordination, leadership technique, and methods to improve productivity Outstanding commitment to providing first class global customer service by assessing customer needs and providing need-based solutions while adhering to service quality standards Excellent written and verbal communication skills to successfully convey complex technical information to audiences from diverse backgrounds and at all organizational levels

C AR E E R AC H I E VE M E NT S Technology Project/Executive Management Led and developed full scale, global data center and information technology projects with budgets up to $10 million from planning to execution for $73 million IP communications and data center solutions provider serving corporate and government clientele Managed deployment, implementation, vendor negotiations, engineering and support, centralized tracking request system, and centralized billing of complex San & Virtualization Infrastructure projects ranging from $500,000 to $10 million across US and globally Reduced number of servers by about 50% which increased information technology staff productivity and resourcefulness to save more than $500,000 annually Directed deployment of encryption solution for laptops and external media for more than 20,000 professionals to protect corporate assets and contributed to data privacy programs Operated 24x7 data center for over 5,000 global clients to resolve escalated, critical engineering issues and report to Chief Executive Officer Led and deployed enterprise backup solutions for more than 1,000 desktops and laptops to protect and secure data due to theft or misplaced equipment Developed and maintained 24/7 infrastructure to support offshore development and business process to ensure profitability leading to 30% cost reduction, improved productivity by freeing up internal resources, no employee layoffs, and attained 98% customer satisfaction rate Facilitated introduction of new technology VMware Virtualization which led to 29% reduction of hosts and 38% decrease in licensing and maintenance costs Managed daily worldwide corporate information technology and customer service functions for global technology consultation firm with 15 employees Participated in projects to incorporate multiple co-mingling platforms into 1 infrastructure for clients undergoing mergers or acquisitions

Larry Herring ● [email protected] ● 909.575.9925 ● Page 2 Defined project scope of work, financial plan, project goals and deliverables, managed all aspects of project plans and budgets, identified required resources, assigned project tasks, and coordinated project staff to ensure successful completion of projects Tracked project deliveries, managed design of project documentation to monitor performance, and reported on project progress Resolved, traced, and escalated critical engineering issues to minimize project risk factors and resolve issues in real time on global basis to promote higher level of customer satisfaction Participated in acquisition of company that invented RAID technology, associated software, monitoring, and software packages and enhanced basic RAID to all forms of RAID technology with phone home capability in enterprise Oversaw information management architectures, sales engineering team, and project management office to provide high quality, integrated information systems that enable performance measurement and impact daily operations on global basis

Leadership Managed, mentored, and motivated team of up to 42 direct reports including directors, technical managers, project managers, and team leads Planned, designed, and implemented training program for more than 800 information technology professionals that included needs-analysis, course selection, delivery, metrics, and cost savings to ensure high marks in training services and productivity Utilized paternalistic / hands-on management style to lead subordinates by example and empower team with guidance to establish customer-focused emphasis Administered design, development, and implementation of organizational well being program to focus on improving workplace satisfaction and driving overall client satisfaction by over 63%

P R O F E S SI O N AL E XP E R I E N C E SENIOR PROJECT MANAGER INX VICE PRESIDENT, TECHNOLOGY SERVICES PATHWAYS CONSULTING GLOBAL DIRECTOR, TECHNOLOGY SUPPORT MTI

August 2010 – Present Woodland Hills, California October 2003 – August 2010 Pasadena, California August 1991 – October 2003 Anaheim, California

E D U C AT I O N TECHNICAL DIPLOMA – COMPUTER SCIENCE CONTROL DATA INSTITUTE

Ontario, California

SELECTED PROFESSIONAL CERTIFICATION, ASSOCIATION, & RECOGNITION Certified VMware Technical Sales Professional (VTSP 4), VMware NetApp Accredited Sales Professional (NASP), NetApp Certified Cisco Sales Expert (CSE), Cisco Proven Professional Sales Accreditation, EMC Member, Project Management Institute Nominee, Manager of the Year, MTI, 2001, 2002, and 2003 Recipient, Manager of the Quarter, MTI, 2002

T E C H N O L O GY SOFTWARE: Microsoft Word, Excel, PowerPoint, Publisher OPERATING SYSTEMS: Wintel – Vax/VMS NETWORKING: Cisco, VoIP, ethernet