James Reynolds is a top performing and strategic minded IT Services professional with Sales and Marketing expertise....
James M. Reynolds
[email protected] www.linkedin.com/in/jamesreynolds777
Denver, CO 80206 Mobile: 720.302.3355
SUMMARY
Top performing and strategic minded IT Services professional with Sales and Marketing expertise. Adept at guiding and motivating service oriented teams, resulting in improved performance, project success and increased sales. Background includes building and managing teams, project oversight and management, business and customer needs analysis and new business development. Recognized as a collaborative and trusted partner dedicated to continuous improvement and enhancing the customer experience. Dedicated to developing customer partnerships focused on achievement of their corporate objectives. Excels in communicating technical content and strategies to both technical and non-technical audiences.
PROFICIENCIES Client Relationship Management Process and Efficiency Improvement Risk Mitigation/Issue Resolution Contract Negotiations
Team Leadership Sales Support Budgeting/Forecasting Public Speaking and Presentations
PROFESSIONAL EXPERIENCE Quantix Consulting Inc. Director of Client Professional Services March 2012 to Present
Supervise team responsible for client relationships, ongoing sales and customer support and personally maintain senior level relationships. Managed new product development and implementation efforts from conceptualization through design and production launch for a new online job board serving the Healthcare IT market. Managed both on and offshore development teams and internal teams responsible for updates to design and product road map. Led efforts to develop a new Recruitment Process Outsourcing product offering. Managed teams responsible for branding, marketing collateral, presentation deck, website content and messaging, pricing strategies and a targeted email marketing campaign in preparation for transition to direct sales effort.
IMS Health Director of Client Services April 2008 to October 2011
Managed the Denver Regional Professional Services office of this $2.5 billion healthcare informatics corporation focused on developing software solutions for major health plans to implement Consumer Transparency and Provider Performance Management solutions. Responsible for maintaining and growing all relationships with national health plan clients, managed the company’s client facing personnel while also directing the software implementation services and support and maintenance functions for five nationally recognized health plans.
Provided the interface between clients, remote team members and development and technical staff. Built and managed relationships across multiple client departments, including business units, IT, IS, PMO and VMO. Cultivated relationships with third party vendors to enable delivery of turnkey solutions. Responsibilities included drafting Business Plans and negotiating Statements of Work/Change Orders, including scope definition, project budget and timelines for deliverables. Identified and developed additional revenue generating opportunities for IMS Health products and services.
Great West Life (Cigna) Sr. Project Manager March 2006 to April 2008
Senior Project Manager responsible for management of the complete software development lifecycle for the first applications implemented in the first two major releases in Great West’s $151 million initiative to replace 70% of their core legacy systems. Managed conversion of pricing data for specialty markets from a standalone pricing application to an enterprise integrated solution, from the Discovery phase through requirements (business & system) through design, development and transition to production. Simultaneously managed the implementation of a new Provider and Member record matching system to facilitate a higher accuracy rate for claims processing. Project Manager for the conversion of all data defining Group enrollments, from legacy systems to the news ‘Facets’ platform from TriZetto. Included development in PL SQL, Informatica (ETL) and .Net. Project Manager for the development of the web graphic user interface (GUI) to facilitate Group & Member Conversions. Required constant interface with business customer to refine presentation layer and functionality.
Catholic Health Initiatives Sr. Project Manager Jan 2004 to Feb 2006
Liaison for the CHI National Information Technology Center (NITC), CHI corporate business headquarters and the MBOs. Led the Quality Improvement Group to refine newly implemented project management methodologies including processes, procedures and templates utilized for project tracking and recording. Project Manager for the implementation and hosting of an enterprise-wide Learning Management System scheduled for implementation within 69 hospitals within 54 Market Based Organizations (MBOs) in 19 states. (Budget: $2.7 million). Project Manager for the implementation of an enterprise-wide Decision Support System (DSS). (Vendor Selection) Authored the 64 page Request for Proposal (RFP) and coordinated all subsequent activities including vendor responses and demonstrations. (Budget: $7.5 million) Project Manager for the implementation of a Decision Support System upgrade to five facilities in the state of Washington. Developed and maintained project plans using MS Project including all tasks, timelines, milestones and resources necessary to keep projects on schedule and within budget. Scheduled and facilitated status meetings, and report to business and IT sponsors regarding issues impacting the deliverable. Managed and coordinated the activities of the implementation teams, vendors and technical resources and support teams.
Qwest Communications Lead IT Project Manager – Contract Consultant March 2003 to Dec 2003
Managed and facilitated migration of Competitive Local Exchange Carriers (CLECs) to progressively upgraded versions of the Qwest Interconnect Mediated Access (IMA) software. Worked directly with customers conducting needs analysis, assuring connectivity to Qwest systems, monitoring customer order flow testing, and concluding with migration to production environment. Defined and implemented CLEC connectivity processes and procedures. Provided CLECs access to Qwest operating systems via Electronic Date Interchange (EDI) to compete in provisioning local telephone service. Planned and implemented rolling six-month schedules while forecasting, balancing and assigning resources for twice monthly mid-cycle conversions. Communicated activities to CLEC implementation teams, coordinating and facilitating Deployment Review Meetings prior to each migration.
AT&T Broadband (Comcast) Manager Business Analysis - Data Warehouse Jan 2001 to Jan 2003
Project Manager responsible for managing the process of gathering and documenting business requirements for internal departments and all 16 external market locations. Requirements provided documentation for software development to provide new data feeds from the new Enterprise Customer Data Warehouse (ECDW) and the Operational Data Store (ODS) Coordinated the activities of the Data Architecture, Modeling, Design, Development, Quality Assurance and Test (QAT), and Production departments to assure requirements were adhered to during each phase. Directed assessment to define business to technology gaps. Developed plan to achieve deployment timeline using available resources. Monitored each phase of the Software Development Life Cycle (SDLC). Provided ongoing communications and formal presentations to internal and external customers and senior management regarding project status on the decommissioning of the legacy data warehouse. Liaison to division leaders from Accounting, Finance, Advertising, Marketing, Engineering, IT, Enterprise Development and the Network Operations Center (NOC), as well as IT Directors from all AT&T Broadband markets nationwide.
EDUCATION Bachelor of Business Administration, Major: Management, Minor: Psychology Alfred University, Alfred, NY
