Dialogue Dealing With a Complaint Role-Play

ESCOLA PROFISSIONAL DA APRODAZ Língua Inglesa – serviço Pós venda

Dealing with a Complaint Role-Play Customer - Good morning! Manager - Good morning. Can I help you? Customer- Yes. I want to complain because my room is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable. Manager - I` so sorry, but this week there is a tennis tournament going on in town and the hotel is full of younger people, who are unfortunately quite noisy. Customer - I understand, but it is very uncomfortable. If you don´t take action, I will move to another hotel. Manager - Don´t worry. This situation will be solved. Costumer- Ok. I hope so. Manager- Since you´ve been so inconvenienced by this incident, I´d be glad to offer you a free room for your next visit at our hotel. In fact, I´ll give you a voucher right now. You can use it any time you wish. Customer - Oh, that´s just great! I am so glad that we could work this out. I do want to keep coming back here.

Eduarda e Natércia

ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores nº 76, 9500-092 Ponta Delgada Telefone 296 285 461  Fax 296 285 463 E-mail: [email protected]