Diagnostico Organizacional Eje No.2

 

Necogjsteaj Necogjstea j Jrocgezcaejgcb

Bebecgc V`oc Hjrcgt`s Bebecg Chcyc Cv`bbc Hcrzj 9=9=. 

Fugncaeñg ugev`rsetcrec n`b ãr`c Cgnegc. Fcaubtcn n` ae`gaecs cnhegestrctevcs. Necogjsteaj @hpr`screcb @hpr`screcb

 

  ^cibc n` Ajgt`genjs

Egtrjnuaaejg ........................................................................................................................ 3  Necogjsteaj Jrocgezcaejgcb ................................................................................................ ................................................. ............................................... 9   Hctrez NJFC ...................................................................................................................... ?  Ajgabusejg`s. .................................................................................................................... 3=  Bestc n` r`f`r`gaecs ........................................................................................................... 33 

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  Bestc n` feourcs

Feourc 3 Bjoj Ajhpcóèc @g`ro`teac n` ^rcgspjrt`s Q.C.Q .............................................. > Feourc 9 N`spbczche`gtj n`b `quepj sdennego ................................................................... .............................................. ..................... > Feourc 1 N`scrh` n` bjs ajhpjg`gt`s, `quepjs y `struaturcs n` p`rfjrcaeñg p`trjb`rc ...6

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  Egtrjnuaaeñg

Q`oûg L`rgãgn`z (9=3>), `b necogñsteaj jrocgezcaejgcb `s `b h`nej qu` serv` c bjs cnhegestrcnjr`s pcrc ncr c ajgja`r bc setucaeñg egt`rgc y `xt`rgc n` ugc `hpr`sc, `b egsuhj pcrc n`spb`ocr bc pbcg`caeñg y bjs pcrãh`trjs pcrc tjhcr n`aesejg`s n` fjrhc cn`aucnc. ]crc jit`g`r ug necogñsteaj jrocgezcaejgcb r`cb s` r`que`r` ajgja`r bc `hpr`sc y n` `stc hcg`rc en`gtefeacr `b tepj n` necogñsteaj qu` b` p`rhetc jit`g`r bc egfjrhcaeñg  pcrc cgcbezcr y pjst`rejrh`gt` egt`rpr`tcr, `stj crrjkcrèc cr rjkcrèc n`tcbb`s `strctåoeajs qu`  pjst`rejrh`gt` pu`n`g s`r utebezcnjs pcrc pcr c `stcib`a`r bcs caaejg`s qu` n`i`g pjg`rs` pj g`rs` `g hcralc pcrc `b auhpbeh`gtj n` bjs jik`tevjs jrocgezcaejgcb`s. ^`ge`gnj `g au`gtc bj cgt`rejr s` egv`steocrc c bc AJH]CÓÈC @G@YO@^EAC N@ ^YCGQ]JY^@ QCQ ajg `b feg n` ehpb`h`gtcr ugj n` bjs tepjs n` necogñsteaj jrocgezcaejgcb ajhj bj sjg, necogñsteaj fugaejgcb, necogñsteaj aubturcb, necogñsteaj egt`orcb y necogñsteaj `sp`aèfeaj; Icbcga`n Qajr`acrn j Aucnrj n` Hcgnj Egt`orcb (AHE) y cpjrtcr `strct`oecs qu` cyun`g cb auhpbehe`gtj n` sus jik`tevjs.

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9

Necogjsteaj Jrocgezcaejgcb 3. 

En`gtefequ`g acnc ugj n` bjs tepjs n` necogñsteaj, bcs prjib`hãteacs y behetcaejg`s n` acnc ugj n` `bbjs.  @s r`ajh`gncib` qu` ugc v`z pjr cój s` r`cbea` `b necogjsteaj n` ugc `hpr`sc pcrc

auencr su ar`aehe`gtj. C nef`r`gaec n` bjs egneacnjr`s qu` sjbj hu`strcg bj qu` yc pcsj ug necogñsteaj p`rhet` cgcbezcr tjncs bcs ãr`cs pcrc ajgja`r `b `stcnj catucb n` bc jrocgezcaeñg y p`rhet` n`feger pbcg`s n` h`kjrc. @xest`g nef`r`gt`s tepjs n` necogñsteaj pcrc bcs jrocgezcaejg`s bjs aucb`s sjg necogjsteaj fugaejgcb `st` cgcbezc bcs nef`r`gt`s `struaturcs tcgtj fjrhcb`s ` egfjrhcb`s

n` bc jrocgezcaeñg, te`g` qu` v`r iãseach`gt` ajg csp`atjs n` prjnuaaeñg, eggjvcaeñg, hcgt`gehe`gtj y `b p`rsjgcb n`sn` bc p`rsp`atevc n` bc ajhugeacaeñg., `b necogjsteaj aubturcb `st` tepj n` necogñsteaj en`gtefeac caaejg`s pcrc n`t`rhegcr auãb `s bc febjsjfèc

`hpr`screcb, `s n`aer bjs vcbjr`s, pregaepejs qu` ve`g`g n` bc hcgj ajg bc heseñg y veseñg jrocgezcaejgcb, pregaepejs qu` te`g`g r`bcaeñg ajg bc rczñg n` s`r n` bc `hpr`sc n` cau`rnj ajg bjs caaejgestcs y sus ar``gaecs, `b necogñsteaj egt`orcb s` `sp`aecbezc `g r`cbezcr ug cgãbeses `g ug hjh`gtj n`t`rhegcnj `g bc jrocgezcaeñg, cgcbezcgnj bcs nef`r`gt`s ãr`cs fugaejgcb`s n` bc jrocgezcaeñg ajg `b feg n` tjhcr caaejg`s n` h`kjrc qu` p`rhetcg ug ñptehj fugaejgche`gtj pcrc jit`g`r h`kjr utebencn y necogjsteaj `sp`aefeaj hualcs sjg bcs fjrhcs `g qu` s` pu`n`g r`cbezcr prãateacs ca`rtcncs pcrc bcs

jrocgezcaejg`s, utebezcgnj nef`r`gt`s `strct`oecs y l`rrche`gtcs, seg `hicroj, lcy ugc qu` s` n`stcac y `s `b Icbcga`n Qajr`acrn pjr bcs seobcs `g egobås IQA y qu` trcnua` pcrc `b h`nej `hpr`screcb Aucnrj n` Hcgnj Egt`orcb j AHE `s ugc pjn`rjsc l`rrche`gtc

 

 

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utebezcnc pcrc egt`orcr y cbeg`cr bcs caaejg`s j pbcg`s n` ugc jrocgezcaeñg ajg `b  prjpñsetj n` auhpber ajg bjs jik`tevjs jrocgezcaejgcb`s j, ugc seg`roec `g tjncs bcs ãr`cs fugaejgcb`s n` b` `hpr`sc y qu` tjnjs bjs stcd`ljbn`rs s` i`g`feae`g. @xest`g cbougcs behetcaejg`s c bc ljrc n` cpbeacr cboûg tepj n` necogñsteaj ajhj qu` `b hjn`bj gjrhctevj gugac `s `sp`aefeacnj y pu`n` s`r nef`r`gt` pcrc nev`rscs p`rsjgcs,  Gj tjnjs bjs orupjs `stãg bestjs pcrc `st` tepj n` egt`rcaaejg`s, `b n`f n`feger eger prjib`hcs n`spe`rtc `xp`atctevcs n` sjbuaeñg, pu`n` prjvjacr ajgfbeatjs egt`rp`rsjgcb`s `g bjs `hpb`cnjs.

 

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^jh`g ugc `hpr`sc n`b s`atjr r`cb Bc `hpr`sc s`b`aaejgcnc `s bc AJH]CÓÈC @G@YO@^EAC N@ ^YCGQ]JY^@Q

QCQ `s ugc `hpr`sc Ajbjhiecgc, n`neacnc cb suhegestrj n` hcquegcrec y `quepj pcrc n`scrh`, trcgspjrt`, hjgtck` y ajrrenc (sdennego) n` acroc s`ac `xtrc neh`gsejgcb `sp`aecbh`gt` pcrc `b s`atjr n` lenrjacriurjs.

Feourc 3. Bjoj Ajhpcóèc @g`ro`teac n` trcgspjrt`s Q.C.Q Fu`gt` ]coegc _`i ajrpjrctevc

Feourc 9. N`spbczche`gtj n`b `quepj n` p`rfjrcaeñg seg n`scrhcr `b `quepj -sdennego

Fu`gt` ]coegc _`i ajrpjrctevc

 

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En`gtefequ` egfjrhcaeñg r`b`vcgt` n` bc `hpr`sc ajhj veseñg, heseñg, vcbjr`s ajrpjrctevjs, pjbèteac ` egfjrhcaeñg r`b`vcgt` AJH]CÓÈC @G@YO@^EAC N@ ^YCGQ]JY^@Q QCQ `s ugc `hpr`sc 3==%

Ajbjhiecgc, n`neacnc cb suhegestrj n` hcquegcrec y `quepj `sp`aecb pcrc n`scrh`, trcgspjrt`, hjgtck` y ajrrenc (sdennego) n` acroc s`ac `xtrc neh`gsejgcb `sp`aecbh`gt`  pcrc `b s`atjr n` lenrjacriurjs. lenrjacriurj s. Bb`vc hãs n` 10 cójs `g `b h`racnj bb`ocgnj c s`r bèn`r fr`gt` c bc ajhp`t`gaec. Heseñg; @s ugc jrocgezcaeñg qu` suhegestrc hcquegcrec pcrc n`scrh`, trcgspjrt`

(acroc `xtrc neh`gsejgcb) hjgtck` y ajrrenc (sdennego) n` `quepjs pcrc `b s`atjr n` lenrjacriurjs, ajg bc ner`atrez n` ug sest`hc n` o`steñg egt`orcb SYE (Acbencn y r`spjgsciebencn egt`orcb) `b aucb gj p`rhet` auhpber ajg bjs ajhprjhesjs cnquerenjs ajg tjnjs gu`strjs abe`gt`s y hcgt`ge`gnj `stãgncr`s n` s`rveaej, prjt`oe`gnj bjs r`aursjs luhcgjs y `b chie`gt` qu` gjs rjn`c.@s ugc ajhpcóèc n` fu`rzc, ugeñg, y ajhp`t`gaec ajgtegûc, jfr`ae`gnj s`rveaej ajg acbencn y r`spcbnj, bj aucb s` v` r`fb`kcnj `g `b cs`ourche`gtj n` gu`strc `xa`b`gaec `g `b s`rveaej qu` gjs lc hcgt`genj `g `b h`racnj n`b s`atjr p`trjb`rj pjr hãs n` 10 cójs. Veseñg; AJH]CÓÈC @G@YO@^EAC N@ ^YCGQ]JY^@ Q.C.Q. y su orupj n` trcickj, rcneac sus egt`r`s`s `g ugc prjy`aaeñg pcrc `b 9=9= fugnch`gtcnc `g bc "@\A@B@GAEC" jp`rcaejgcb y cnhegestrctevc, nñgn` sus catevencn`s trcsae`gn`g `g `b h`racnj se`gnj r`ajgjaenc c gev`b gcaejgcb ajhj ugc `hpr`sc bèn`r `g pr`stcaeñg n` s`rveaej pcrc `b trcgspjrt` n` acroc s`ac `xtrc neh`gsejgcb y cbqueb`r n` `quepjs n` b`vcgtche`gtj ` ezck` n` acrocs, pcrc `b s`atjr p`trjb`rj ` ego`ge`rèc aeveb.  

 

 

6

Feourc 1 N`scrh` n` bjs ajhpjg`gt`s, `quepjs y `struaturcs n` p`rfjrcaeñg p`trjb`rc

Fu`gt` ]coegc _`i ajrpjrctevc Vcbjr`s ajrpjrctevjs; Bjs vcbjr`s ajrpjrctevjs sjg; bc b`cbtcn, `b ajhprjhesj, bc

ljg`stencn, bc trcgspcr`gaec, bc sjbencrencn, `b r`sp`tj, bc catetun n` s`rveaej, bc cncptciebencn, bc kusteaec y bc `f`atevencn. ]jbèteac; @g bc Ajhpcóèc @g`ro`teac n` ^rcgspjrt`s QCQ pr`stc sus s`rveaejs ickj ug

`gfjqu` egt`orcnj n` o`steñg `g; Acbencn, Qcbun Bcijrcb, Q`ourencn Egnustrecb, Q`ourencn Fèseac, Chie`gt` U Y`spjgsciebencn Fèseac, Chie`gt` y Y`spjgsciebencn Qjaecb. @stãg ajhprjh`tenjs ajg bc h`kjrc ajgteguc `g bc `f`atevencn y `feacaec n`b sest`hc n` o`steñg egt`orcb SYE (Y`spjgsciebencn egt`orcb) y `b auhpbehe`gtj n` bjs r`quesetjs b`ocb`s veo`gt`s `g Ajbjhiec cpbeacib`s `g hct`rec n` Q`ourencn Egnustrecb, Qcbun Bcijrcb, Chie`gt` y aucbque`r jtrj qu` bc jrocgezcaeñg susareic.

 

 

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>.  C pcrter n` `stc egfjrhcaeñg r`b`vcgt` n` bc `hpr`sc r`cbea` ug cgãbeses FJNC

C ajgtegucaeñg s` r`cbezcrc ug cgãbeses FJNC c bc jrocgezcaeñg ajg `b feg n` ajgja`r bc setucaeñg catucb `gfjaãgnjgjs `g bjs prja`sjs ajg hãs r`b`vcgaec `g bc `hpr`sc. ]rja`sj ajh`raecb; Q` `gacroc n` r`cbezcr bcs ajtezcaejg`s y bjs ajst`js r`f`r`gt`s c

bcs hjvebezcaejg`s (n`scrh`, trcgspjrt`, hjgtck` y ajrrenc n` bjs tcbcnrjs n` p`rfjrcaeñg y acroc `xtrc neh`gsejgcb) ]rja`sj n` Jp`rcaejg`s; Q` `gacroc n` bc bjoèsteac n` bjs `quepjs y p`rsjgcb pcrc

bb`vcr c acij bcs nef`r`gt`s hjvebezcaejg`s. ]rja`sj n` O`steñg luhcgc;

Q` `gacroc n` s`b`aaejgcr y ajgtrctcr cb p`rsjgcb

cneaejgcb c `bbj sjg bjs `gacrocnjs n` t`g`r cb nèc bcs a`rtefeacaejg`s n`b p`rsjgcb jp`rctevc (A`rtefeacnj `g cbturcs, hcg`kj n` acrocs, `ta.) `stcs a`rtefeacaejg`s sjg `xeoencs pjr `b abe`gt` seg `stc njauh`gtcaeñg gj `s pjseib` ncr egeaej c bc hjvebezcaeñg HC^YE[ NJFC Aret` rej

]rja`sj Ajh`raecb

Fjrtcb` zcs

*]r`steoej cbaczcnj *]r`steoej *Egt`rås pjr `b trcickj *Chpbecs egstcbcaejg`s *@xa`b`t` scfesfcaaejg cb abe`gt`

Jpjrtugencn` s

*Gu`vcs n`hcgncs n` bjs s`rveaejs *Gu`vjs abe`gt`s

*Iu`gc n`hcgnc `g `b s`rveaej s`rveae j *^rcickj `g `que `quepj pj *@feae`gaec `g `b s`rveaej *Cprjv`alcr bc fbjtc y *Y`spcbnj n` n ` cbe c becgzcs cgzcs ajg ]rja`sj n` ajgjaehe`gtjs pcrc jtrcs Jp`rcaejg`s bb`ocr c jtrjs ajhpcóècs n`b n `b h`ne h`nej j h`racnjs (suiajgtrctcg `quepjs aucgnj gj lcy nespjgeiebencn ajgtcb n` auhpberb` cb abe`gt`) *Q` au`gtc ajg sufeae`gt`  p`rsjgc  p`rsj gcbb egt`r`sc gt`r`scnj nj pcr pcrcc * Bcs hjvebezcaejg`s `g bcijrcr ]rja`sj n` `b Vcbb` H`nej lcg *^jnj `b p`rsjgcb `stã O`stejg cuh`gtcnj cuh `gtcnj pjr pj r `gn` acbefeacnj pcrc n`s`hp`ócr Luhcgc  pu`n`g  pu`n`g cp`rt cp`rtur urcr cr g gu` u`vc vcss bcs catevencn`s catevencn`s r`qu`rencs vcacgt`s *A`rtefeacaejg`s catucbezcncs n`b p`rsjgcb p`rs jgcb jp`rtevj

N` iebencn` s

*Y`sest`gaec cb *Y`sest`gaec achiej

Ch` gczcs

*Bc ajhp`t`gaec te`g`  pr`aejs  pr`ae js h huy uy ickjs *Fcbtc n` n ` puib p uibeae eaencn ncn cn`aucnc

*Fcb`gaec ajg p`rsjgcb n` cbo cboug ugcs cs ãr`cs. *]årnenc n` ajgtrctjs *Fcbtc n` egfjrhcaeñg  pjr bc bc ajh ajhp`t` p`t`ga gaeec sjir` *@hpr`scs ajg bc h`kjrcs `g acbe ac bencn ncn heshc pr`stcaejg n` *N`feae`gaec `g bc s`rveaejs egfjrhcaeñg y ajhugeacaeñg cb egt`rejr n` bc `hpr`sc.

*Yjtcaeñg n` p`rsjgcb (`g *Cbzc `g caaen`gt`s `g `b cój 9=35 bc pcrt` jp`rctevc s` hcbcc jp`r jp`rcae caeñg ñg r`que`r` nespjgeiebencn n`  pjr hcb veckcr) *Cbougjs acrojs gj au`gtcg ajg hcgucb n` fugaejg`s

n` bc hcquegcrec p`scnc (acrocnjr`s, hcgbeft, Orucs)

 

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]jst`rejrh`gt` s`b`aaejg` ug tepj n` necogñsteaj y cgcbea`g se `b `sajoenj pu`n` s`r cpbeacnj c bc `hpr`sc s`b`aaejgcnc. Egnequ`g 0 csp`atjs qu` b` p`rheterèc j gj r`cbezcr `b necogñsteaj. Q`b`aaejgchjs `b necogjsteaj `sp`aefeaj t`ge`gnj `g au`gtc qu` `b icbcga`n

Qajr`acrn s` ajhpjg` n` nef`r`gt`s pcrt`s y `stcs s` egt`orcg n` fjrhc crhñgeac `gtr` sè `stcs sjg `b hcpc `strctåoeaj, egneacnjr`s, nctjs r`cb`s, nctjs jik`tevjs, auhpbehe`gtj ` egeaectevcs `strctåoeacs. N` `stc hcg`rc ncrèc ug necogñsteaj `xcatj y cneaejgcb ajgtrjbcrèc bcs catevencn`s h`necgt` bjs r`subtcnjs n`b hjh`gtj y bcs h`tcs. Csp`atjs  

Cgcbezcr bc heseñg y bc veseñg pcrc bb`vcrbcs c bc r`cbencn n`sn` acnc ugc n` bcs  p`rsp`atevcs (fegcgae`rc, Abe`gt`s, prja`sjs egt`rgjs egt`rg js n` ehpcatj, n` cpr`gnezck` y ar`aehe`gtj)

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@stcib`a`r bjs jik`tevjs `strctåoeajs y bcs h`tcs pcrc acnc ugc n` bcs p`rsp`atevcs ajgjae`gnj auãb`s sjg bjs csp`atjs pregaepcb`s qu` bc jrocgezcaeñg n`i` bb`vcr c acij  pcrc auhpber ajg su heseñg, s` lca` g`a`screj qu` qu ` nes`ó` bjs jik`tevjs `strctåoeajs qu` r`que`r` auhpber n`sn` acnc ugc n` bcs p`rsp`atevcs cgt`s n`saretcs, pjr `k`hpbj cuh`gtcr bc sctesfcaaeñg n`b abe`gt` `g ug 30 %, j cuh`gtcr bcs v`gtcs `g ug 0 %.

 

Nes`ócr bcs egeaectevcs `strctåoeacs bcs egeaectevcs `strctåoeacs sjg bjs pbcg`s qu` n`scrrjbbc bc `hpr`sc n`sn` acnc ugc n` bcs p`rsp`atevcs pcrc auhpber ajg bjs jik`tevjs `strctåoeajs. ]jr `k`hpbj, pcrc h`kjrcr bcs v`gtcs bc `hpr`sc pu`n` bb`vcr c acij ugc kjrgcnc n` acpcaetcaeñg nereoenc c sus v`gn`njr`s.

 

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Nes`ój n` bjs egneacnjr`s bjs egneacnjr`s p`rhet`g ajgja`r lcstc quå pugtj bjs jik`tevjs `strctåoeajs s` `stãg auhpbe`gnj4 o`g`rcbh`gt` sjg ugc ajhpcrcaeñg `gtr` njs j hãs nctjs. ]jr `k`hpbj, pcrc ajgja`r se bc `hpr`sc `stã auhpbe`gnj ajg su jik`tevj n` h`kjrcr bc sctesfcaaeñg n`b abe`gt`, pu`n` jis`rvcr `b pjra`gtck` n` qu`kcs qu` r`aei` sjir` `b tjtcb n` v`gtcs qu` r`cbezc.

 

Q` pu`n` hjstrcr ajhj h`necgt` `st` sest`hc, bc `hpr`sc pu`n` bb`vcr c acij `b ajgtrjb n` bcs catevencn`s prjpu`stcs h`necgt` bc ajhpcrcaeñg n` r`subtcnjs n`b hjh`gtj v`rsus bjs `sp`rcnjs y pu`n` cbeg`cr sus `strct`oecs ajg acnc ugj n` sus gev`b`s k`rãrqueajs.

 

 

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Ajgabusejg`s

@s g`a`screj ehpb`h`gtcr `b necogjsteaj jrocgezcaejgcb `g bcs jrocgezcaejg`s  pcrc `vcbucr bc setucaeñg catucb, se s` `stã pr`s`gtcgnj pr `s`gtcgnj ajgfbeatjs j nefeaubtcn`s pcrc pjn`r tjhcr bcs h`nencs n` h`kjrche`gtj y tjnj bj g`a`screj pcrc qu` bc jrocgezcaeñg pu`nc s`ouer fugaejgcgnj seg gegoûg prjib`hc. @s ehpjrtcgt` qu` aucgnj s` r`cbea` `b necogjsteaj jrocgezcaejgcb tjnjs bjs `hpb`cnjs y tjnjs bjs prja`sjs s`cg `vcbucnjs pcrc sci`r auãb `s `b prjib`hc y ajhj `s bc h`kjr hcg`rc n` sjbuaejgcrbj, tchieåg s` n`i` r`scbtcr aucb`s sjg bcs n`iebencn`s y fjrtcb`zcs pcrc pjn`r utebezcrbcs j h`kjrcrbcs n` bc h`kjr hcg`rc. ^chieåg s` n`i` t`g`r `b pbcg ie`g nes`ócnj n` añhj s` vc c ajh`gzcr `b necogjsteaj `hpr`screcb pcrc auhpber ajg bjs jik`tevjs `stcib`aenjs n`sn` `b pregaepej. Q` n`i`g pbcgt`cr bcs catevencn`s j gjrhcs bcs aucb`s vcg c cyuncr c qu` bcs sjbuaejg`s pbcgt`cncs abcrc y ajgaescs s` auhpbcg pcrc pjn`r sjbuaejgcr bcs fcb`gaecs `gajgtrcncs.  Gj se`hpr` `b necogjsteaj jrocgezcaejgcb `s pcrc `vcbucr bcs nefeaubtcn`s  pr`s`gtcncs `g bcs jrocgezcaejg`s, tchieåg serv` ser v` `st` necogñsteaj pcrc fjrtcb`a`r bcs jpjrtugencn`s y v`gtckcs ajg bcs aucb`s au`gtc bc jrocgezcaeñg y qu` bc jrocgezcaeñg s`  pu`nc pjseaejgcr ajg ugc `xa`b`gt` y i`g`feaejsc pcrteaepcaeñg `gfjacnc `g bc ajhp`tetevc `g `b h`racnj.

 

 

33

Bestc n` r`f`r`gaecs

Hjrc, K. (9=31). ]bcg n` h`kjrche`gtj pcrc bc o`steñg n`b ner`aaejgche`gtj `strctåoeaj `g trcgspjrt`s esoj s.c. Ijojtã, Ajbjhiec TpnfX Ocbegnj, G. (9=3?). Necogñsteaj jrocgezcaejgcb pcrc ugc `hpr`sc prjnuatjrc n` coucrne`gt` ajhj prja`sj n` cpjyj pcrc bc ehpbcgtcaeñg n` ug sest`hc n` o`steñg n` bc acbencn. Ijojtã, Ajbjhiec TpnfX V`bcrn`z, C. Ocraec, A. Necz, Q. ]`r`z, J. (9=33). O`r`gaec @strct`oeac- Necogñsteaj Qetucaejgcb n` bc @hpr`sc Ijojtã, Ajbjhiec TpnfX Ajhpcóèc @g`ro`teac n` ^rcgspjrt`s. (9=9=). Q`rveaejs. Ijojtc, Ajbjhiec Y`aup`rcnj n` lttps;//www.a`gtrcbbtnc.ajh/w`i/s`rveaej-ajrrenc