Desktop Support Technician or Desktop Support Specialist or Tech

BRYAN A. KOSIK phone: (937)830-5316 email: [email protected] OBJECTIVE Detail oriented IT professional with over 3 years hands-on experience in providi ng support, troubleshooting and maintenance for PC desktops, laptops, printers, and peripherals. Demonstrated effectiveness in both team and leadership roles wi thin technical environments. A strong communicator who readily develops correspo ndence with customers, staff, and executives. Ability to provide outstanding cus tomer service by responding quickly, competently, and patiently to user requests . Continually striving to learn new technologies and assume new responsibilities . SUMMARY OF QUALIFICATIONS OPERATING SYSTEMS Windows: 2000 / NT / XP / VISTA / 7 VMware: ESX / ESXi Windows Server: 2000 / 2003 / 2008 Macintosh: OS / OSX / SnowLeopard TECHNICAL SUPPORT -Extensive experience Installing, maintaining, and troubleshooting operating sys tems. -Fluent in Microsoft Office suite 2003/2007/2010 (Word, Excel, Outlook, PowerPoi nt). -Proven ability in troubleshooting hardware and software issues on desktop/lapto p workstations. -Ability to recognize, diagnose and repair issues concerning viruses, and client -level security. -Effective oral and written communication skills with the ability to communicate technical information to non-technical personnel. -Ability to promptly resolve issues on-site, remotely, over the phone and in a t icket remedy system. -Demonstrated ability to conduct research and recommend/implement changes in an existing, changing, or emerging technical environments. NETWORK MAINTENANCE & ADMINISTRATION -Working knowledge of Windows Server 2000/2003/2008 including configuration and maintenance of WSUS (Windows Server Update Services), file and print servers, an d Enterprise-Level Anti-virus. -Experience implementing and administering network rights, group policies and us er accounts. -Strong understanding of network security issues and risks and the ability to im plement hardware and software solutions to ensure that systems are protected aga inst known and potential threats and vulnerabilities. -Extensive knowledge in Outlook 2003/2007 /2010 setup and configuration with abi lity to detect and diagnose mail service issues. -Experience implementing and utilizing network management software to monitor, t roubleshoot and report network inventory and performance issues. EDUCATION Bachelor of the Arts (Studio focus in Graphic Design.) Ohio University, March 2009

PROFESSIONAL EXPERIENCE Desktop Support Technician: Just Jewelry LLC, Springboro Ohio May 2010 - Present Performed PC & application upgrades and installs, New user set up: (new user log in, email, network proxies, VPN setup and install, printer setup, and Administra tive rights), VPN troubleshooting and installation, SMS, encrypted disks, Active Directory, troubleshooting operating systems and applications, rebuild PC's, re mote support, mapping drives and printers, Remedy ticketing, Blackberry support, TCP/IP and network troubleshooting, VOIP phone configuration and support, serve r installation, virtualization, upgrades and repairs. Also served as first, and second, level technical support for over 2000 nation-wide clients via phone and ticketing remedy system. -Planned, Implemented and managed ticket-based technical support center. -Installed and configured print, update and enterprise-level antivirus servers. -Documented and maintained supply of all required software and hardware inventor y Application Support Specialist: Ohio University, Athens Ohio August 2006 - December 2009 Organized and managed Ohio University computer support center responsible for as sisting students, faculty and staff with problems involving computer hardware, s oftware and technical equipment used by the University. Performed repair, mainte nance, and updates of Macintosh/Windows computers and audio/visual equipment use d by the University. Also organized, and led, tutoring sessions for classes, and individuals, on requested material (commonly photo/video editing software, and Windows/ Macintosh operating systems). -Assisted in planning and consolidating primary campus technical support service s to provide students with access to advanced technical training and support. -Co-managed technical branch responsible for multimedia hardware and application s support. -Participated in development and implementation of new website and online servic es center.