Desktop Support, Helpdesk Analyst, Technical Support Specialist, Network Administrator with 10 years experience looking ...
AZU OSAJI E-mail:
[email protected], Phone: 908-397-7450 CANDIDATE SUMMARY: Technical professional with strong customer service skills. Self-motivated and c onfident in making independent decisions. Adaptable to new systems and methods. Excellent communication and interpersonal skills. A+, MCP, and MCSE Certified. TECHNICAL SKILLS: Operating Systems: AS400/Citrix/2000/XP/Vista/Windows 7. Software: Windows (2007, Vista, XP, NT, 2000, etc), MS office tools, Unix, Lin ux, Acrobat, Microsoft Exchange, Lotus Notes, SMS, Win Install, Peregrine, Remed y, Frame Maker, Exceed, Market Data applications (Bloomberg, Reuters, Cars, Brid ge, etc), Extra, Auto Sys Job Scheduler, Veritas Net- Backup, Vantive, Altiris, Virtual Tech, Cisco's HP Net Ranger, HD Encryption - Pointsec, Sametime, Hardware: Troubleshoot and installed desktop PC, Printer, Rack and Standalone S ervers, and Laptop. PROFESSIONAL EXPERIENCE: Seton Hall University September 2009 - Present Computer Support Specialist * Install and setup computer with routers/hubs in offices, labs and student's do rms * Setup computer and switches with network programs and utilities * Repair and follow-up on students and faculties computer problems * Responsible for resolving computer virus/malware issues and laptops repairs Bristol Myers Squibb
November 08 - August 09
Desktop/Application Support Specialist * Successfully completed various projects like rolling out desktop computers a nd laptops * Compiled the database application for transitioning from Remedy to Digital W orkflow process. * Helped with migrating Netscape thunderbird mail and Outlook 2003 PST informa tion * Helped users with converting Oracle calendar to Outlook 2007 calendar. * Walked users through using the Resource Scheduler (for meetings and resource reservations) in Outlook 2007 and also with the conversion and setting up of No n-Person Mail Accounts and profiles. * Provide desk-side and over the phone application and hardware support for th e clients both locally and internationally. * Utilized remote access tools like Netware's Console One, PC Anywhere, Net Me eting and Timbuktu to remotely assist and resolve users' issues. * Participated and completed Hard Drive Encryption project, add/move and also memory upgrade for the Research & Development as well as the Corporate staff. * Researched and successfully resolved user's login account and other access i ssues using Active Directory.
Citigroup, Inc. 08
April 08 - September
Application Readiness Analyst * Researched applications for testing and packaging for Windows Vista and Citrix platforms. * Track and communicate with the application owners to determine compatibility w ith Vista/Citrix in the new Standard Operation Environment (SOE), and also arran ged for the application to be packaged for users benefit. * Work with Engineers nationwide and overseas to test and verify applications i n a Virtual Machine environment. * Setup and hosted test schedules and provide support for users and Engineers. * Utilized Remote Desktop to assist and resolve common desktop/application issu es. * Conferred with management on Project planning and progress. * Worked with Project Managers/System Analysts to coordinate timely and success ful completion of migrations. Citigroup, Inc. 6 - March 08
January 0
Technical Support Specialist * Provide support for Citrix server applications and connectivity issue * Troubleshoot and resolved software, hardware and network issues * Enabled and reset user network account via Active Directory and other propriet ary tools * Troubleshoot and help resolved VPN connection issue * Ensure all procedural/documented processes and SLA's are adhered to. * Work closely with internal support groups and external vendors to identify, re solve or coordinate the resolution of Network, System, and Application related p roblems and issues. * Use basic management tools and problems solving skills to restore service. Cre ate tickets and dispatch work with field technicians as required to restore serv ice. Report and manage outages * Provide users with network access rights and enabled/disabled network accounts * Track and update all open trouble ticket on a daily basis * Create timely, detailed, and accurate record of all steps used to achieve reso lutions Dendrite Corp, Inc. 5
May 03 - December 0
Quality Assurance Specialist * Verified that outgoing equipments met company specifications * Work closely with internal support groups and external vendors to identify, r esolve or coordinate the resolution of System and Application related problems/i ssues. * Helped troubleshoot and resolved all network and software problems * Ensure all documented processes and procedures are followed.
Merck & Company, Inc. Rahway/Woodbridge, February 00 - April 03 Network Admin/Technical Support Specialist * Responsible for maintaining and securing Data Center equipments and tape back up. * Effectively notify Business Units and IT Management of Production impacting in
cidents. * Update and maintain operation activity/turnover/run logs and responsible for t icketing queue. Responsible for maintaining and securing Data Center equipments and tape back up. * Effectively notify Business Units and IT Management of Production impacting in cidents. * Consistently provided high-level and client-focused support for up to 500 user s. * Responsible for recommending and purchase of computer equipments and replaceme nt parts for the computers and laptops. * Resolved remote access service problems, including troubleshoot, installation and configuration of remote access software (Win NT, Win 95, Win 98 & Win 2000). * Troubleshoot and resolve other hardware, software and network-related problems via telephone and at customers' desk-side. * Troubleshoot boot-up, logon, hard drive and partition problems. * Administered users and implemented file-level security with NTFS permissions a nd auditing on files and folders. * Shared resources like folders and printers, and set permissions as required. EDUCATION: A+ Certification Microsoft Certified Professional - MCP Microsoft Certified Systems Engineer - MCSE AS Degree in Electrical/Instrumentation - Delgado Community College BS Degree in Engineering - New Jersey Institute of Technology
