William Ifkovic is experienced in All Aspects of Service Delivery and Professional Services....
William T. Ifkovic Guilford, CT 06437 203-605-6083
[email protected]
Career Summary A Recognized Expert in Information Technology Service Management Experienced in All Aspects of Service Delivery and Professional Services
Dynamic and versatile IT professional with extensive experience in multi-faceted aspects of centralized and distributed Information Systems and Information Technology environments. Demonstrate comprehensive technical experience, robust management and administrative skills and exceptional business acumen. Skillfully develop strategies, design applications, oversee hardware and software platforms, effect database management, create voice and data communications, and establish disaster recovery and continuation plans while efficiently driving the development and implementation of projects. A natural leader proficiently direct technical teams to position businesses for scalability and success while optimizing efficiency and effectiveness of operations. CORE COMPETENCIES
Service Delivery Professional Services Consulting Client Management Project Management Budget Management Profit & Loss Management Vendor Management Technical Pre-Sales Support Managed Services Data Center Design, Build & Operations Voice & Data Network Operations Data Center & Office Relocation Business Continuity & Disaster Recovery Security Software Identity Access Management Data Center Intelligence Systems Development Life Cycle (SDLC) Coaching Requirements Definition Documents (RDD) Statements of Work (SOW) RFPs/RFIs EXPERIENCES AND ACHIEVEMENTS
INDEPENDENT CONSULTANT, Guilford, CT Aug 2015 – Present Service Delivery & Professional Services Consultant Provide expert consulting services and confidently support clients in overseeing and optimizing IT departments. Assist in developing and executing business strategies and formulating innovative IT processes to maximize workflows. Control expenses by establishing budgets while efficiently administering inventories of hardware and software. Expertly oversee human resources requirements and devise job descriptions, drive recruiting processes and effectively direct personnel in accomplishing project milestones while providing stellar service. Created processes and procedures for real estate investment firm, enabling the purchase of multiple properties below market rates and leasing of properties at above market rates to increase revenue. Spearheaded multiple project life cycles focused on redevelopment processes and reliably accomplished deliverables within strict time constraints and under budget. BETA SYSTEMS SOFTWARE OF NORTH AMERICA INC., McLean, VA Sept 2014 – Aug 2015 Director – Service Delivery and Client Management Delivered exceptional technical pre-sales support for Identity Access Management (IAM) and Data Center Intelligence (DCI) software products; and effectively drove service delivery and professional services while overseeing client and Channel Partner management across the Americas. Client Scope: Aetna, Broadridge Financial Services, CSST – Canada, Highmark – Blue Cross and Blue Shield, Morgan Stanley, USAA and Westfield Insurance. Ensured cohesive operations between groups and improved governance by successfully amalgamating pre-sales consulting and Channel Partners into the Service Delivery organization. Enhanced the response time of RFPs/RFIs by restructuring and streamlining processes, improving productivity and efficiency. Proficiently recruited three Channel Partners across the Americas by efficiently establishing and directing negotiations. Expertly produced over $350,000 in revenue in just 11 months by driving the Service Delivery process while motivating the Service Delivery team to produce results. Established over $20,000 in revenue in over three months by developing SOWs for all projects and effectively defined the scope, liabilities, responsibilities and work agreements between parties. DIMENSION DATA, Wethersfield, CT Service Delivery Executive
Jun 2014 – Sept 2014
William T. Ifkovic
Resume, Page 2
Oversaw multi-faceted video conferencing services for three major accounts and managed client expectations while accomplishing resolutions in a swift and efficient manner. Expertly administered comprehensive aspects of video conferencing, drove asset management and invoicing processes, established cost-effective purchase contracts for hardware, efficiently deployed systems and delivered ongoing support. Enhanced client relations and served as trusted advisor while enabling effective negotiations between sales, delivery, and clients. Client Scope: Diageo, United Technology Corporation and Unilever. Optimized workflows and improved efficiency by identifying and establishing improvements in the delivery assurance process. Instrumental in client workshop processes; expertly analyzed and identified problem areas and defined and established projects which significantly enhanced operations. INDEPENDENT INFORMATION TECHNOLOGY CONSULTANT, Guilford, CT Mar 2012 – Jun 2014 Consulting Performed as an independent IT consultant and assisted clients in solving complex IT-related issues, restructured departments and established policies / procedures to maximize operations. Client Scope: Berkshire Health System and OpenSky Corporation. Served as Interim Director of a major health care organization; developed department Charter and job descriptions, delivered performance reviews and created an exceptional team of infrastructure engineers while enabling the organization the opportunity to recruit a full-time Director. Significantly enhanced the resourcing process of national IT consulting and engineering firm by performing as the provisional Resource Manager; assessed national resourcing efforts and created and implemented efficient resource management procedures. BT INS (Formerly International Network Services), Hartford, CT Jan 2001 – Mar 2012 Managing Consultant Expertly supported clients and successfully created, executed and optimized complex computer-based networks and e-Business infrastructures whilst overseeing sales, pre-sales support, service delivery management and consultant management processes. Proficiently devised business strategies and procedures for Business Units, restructured and drove consultant and engineering teams to accomplish goals and objectives, advised and guided personnel through the sales life-cycle, established project proposal negotiations, delivered technical assistance and reliably exceeded client expectations. Client Scope: NASDAQ, Crompton Corporation, Sempra Energy Trading, Unilever, Dictaphone Corporation, Citizens Bank, Travelers Property & Casualty, Travelers Life & Annuity, CIGNA, MetLife, United Health Group, United Technologies Corporation, United Rentals, World Wrestling Entertainment, Save the Children, Hasbro, EMC, Bridgewater Financial Services and Verizon. Drove Sales Team to exceed sales targets by assisting personnel in establishing the ‘Scope of Work’, securing business through effective sales calls and enabling technical discovery resulting in increased sales. Increased revenue across the region by further developing existing business while continually enhancing business relations. CALLISMA, INC, East Berlin, CT Aug 2000 – Jan2001 Manager – Professional Services Directed daily operations of the branch’s consulting and engineering teams. Optimized workflows by creating the consultant and engineering model for the area and facilitated all aspects of the sales cycle by establishing innovative strategies and provided expert technical support. Expertly controlled budgets and costs by effectively monitoring the profit and loss of the branch. Successfully implemented pre-sales support and service delivery by developing the Engineering Services Group. Spearheaded operations and efficiently established the Hartford area office driving the organization’s growth in the Connecticut area. EDUCATION
Associate in Science, Business Administration, University of New Haven, West Haven, CT Certificate in Data Processing, Computer Science, New Haven & Hartford Business School, New Haven, CT Specialized IS/IT and Management Courses: Completed over 40 Technical and Management Related Courses in IS/IT and Business Management
