Customer Service Representative or Customer Service Specialist

____________________OBJECTIVE____________________ A full-time position in Customer Service/Support requiring experience in data en try, problem resolution and customer satisfaction.. ____________________QUALIFICATION HIGHLIGHTS____________________ * My most recent achievement was to be selected as a team member to service a n ew high profile client.I was also given the additional duty as a member of the Quality Assurance sub-team for said client. * While working as a medical records retrieval clerk at Quest Diagnostics, I dev eloped an excel-based spreadsheet which allowed us to measured daily production for each clerk. * I recently completed several computer hardware/software certification courses. ____________________EXPERIENCE____________________ 2005 - 2010 - TeleInterviewer Quest Diagnostics, Creve Coeur, MO * My duties included making outbound calls to life insurance applicants on behal f of insurance companies to collect medical history information needed as part o f the approval process. I also scheduled insurance physicals. * I was chosen as a member of the Quality Assurance sub team tasked with insurin g the integrity of the data received from the client and collected by the team from the applicants. * I have a proven track record of dependability, friendliness and professionalis m 2003 - 2005 - Reservations Agent HBE Corporation, Creve Coeur, MO * My primary duties included taking inbound calls from national hotel chain cust omers wishing to make, modify or cancel room reservations. I also informed custo mers about various discounts and assisted them in obtaining rental cars when req uested. * I met or exceeded all quality and production standards for 4 quarters. * This job required excellent data entry with very few errors. 2001 - 2003 - Broadband Technician Convergysl, Hazelwood, MO * My role was to assist new broadband internet customers in self-installing and configuring the hardware and software necessary to create a DSL internet connec tion. I logged and tracked all calls and made follow up calls when necessary. * All of my calls were completed on time and successfully. * This position required a great deal of patience and persistence as most of the customers had very little knowledge of computers. 1998 - 2001 - Education Representative Productivity Point International, Overland, MO * My responsibilities in this position were varied; My sales role was to solicit medium and small businesses for the purpose of providing computer applications training to small employee groups. I was also to call existing clients to solici t any new training opportunities. I also participated in business development me etings and projects such as mass mailings and office visits. Administrative and customer service duties included following up on complaints, processing enrollme nts and billing. * In my tenure I brought in 3 new clients. * This position required a varied skill set from customer service, sales, data e ntry, training and troubleshooting. ____________________EDUCATION____________________ 1976, Journalism, Minor: Photography Thornton Community College, South Holland, IL GPA: 3.0, Major GPA: 3.0. Did not complete my degree program.

1967 - Diploma, General subjects Dwight D. Eisenhower H.S., Blue Island, IL GPA: 3.0 ____________________SKILLS____________________ * Office skills, Fax, Copier, Computer, * [Computer applications, MS Word, MS Excel, MS Access, MS Outlook, MS Internet Explorer, Windows XP, Windows 2000, Firefox * Computer hardware and software installation and configuration