Customer Service Representative or Customer Service Specialist

SUMMARY OF QUALIFICATIONS Communications Professional with expertise in customer service and technical sup port, strong analytical skills with emphasis in customer advocacy and ability to probe and troubleshoot customer issues and concerns. EMPLOYMENT EXPERIENCE Technical/Customer Support Verizon Wireless - 1999-2008 Communicated effectively with customers in the wireless industry, assisted with troubleshooting network and billing issues, recommended products and services ba sed on customers needs and concerns,assisted with new hire training and help des k escalations. Mortgage Repurchase Coordinator/Loan Closer - 1997-1999 Bank Of America, St. Louis, Mo Contacted and worked with large corporate relationship accounts to resolve repur chase issues. Negotiated repurchase issues with originators and investors. Eff ectively notated customer accounts to maintain accurate database records of clie nt contact. Assisted with compiling information and typing loan documents for 1 st mortgage and home equity loans. Reservationist - 1992-1997 Enterprise Rent A Car, St. Louis, Mo Booked car rentals, assisted with customer inquiries, roadside assistance, billi ng issues, and processed daily corporate/fleet rentals. EDUCATION H.S. Diploma Northwest High School, St. Louis, Missouri Certificate of Proficiency Bryant's Institute for Medical Assistants, Webster Groves, Mo Associate of Arts, Business Administration - 2010 Florissant Valley Community College, Florissant , Mo COMPUTER SKILLS * Power Point, Word, Lotus, MS Excel, Email