Customer Service Representative or Customer Service Manager

______ Gregory D. Capello __________________________________ 1208 Hoover Lane, Indianapolis, Indiana 46260 (317) 450-1033 [email protected] Dedicated Customer Service Representative Available Immediately! Dear Hiring Manager: Thank you for accepting this letter and the accompanying resume as my initial application for the position of Customer Service Representative with your company. I am very interested in this position and believe I may be just the person you are looking for to help your organization reduce costs and increase profits and customer satisfaction. With my 10 years' experience, expertise in interpersonal relations, my positive attitude, organizational and leadership skills, and dedication to customer service, I have much to offer. I am especially interested in a company with a desire to enhance its reputation for quality and service. My love for the business along with my successful record may make us an ideal match, and I am excited about the prospect of working with such a company. Please call me as soon as possible to arrange a personal interview to further discuss the various ways I may benefit your organization. Thanks again for your consideration. I look forward to your call. Sincerely yours, Gregory D. Capello P. S. I am available by phone between 8:00 AM and 8:00 PM.

______ Gregory D. Capello __________________________________ 1208 Hoover Lane, Indianapolis, Indiana 46260 (317) 450-1033 [email protected] Customer Service Representative 10 Years Assuring Highest Customer Satisfaction Areas * * * * *

of Expertise _________________________________________ Training * Teamwork Troubleshooting * Inventory Control Interpersonal Relations * MS Office Problem Solving * Management Oral and Written Communication

* Leadership * Goal Achievement * Creativity

* Working Independently * Customer Satisfaction * Motivation

Experience, Indianapolis, Indiana __________________________

Investor CAPELLO INVESTMENTS Invest in stocks Security Officer PATIO NIGHT CLUB - Screened admittance - Ran admission register

Jan 2000 - Present

May 2002 - Jun 2004 - Maintained order - Assisted in clean up

Assistant Manager PREMIER CAR RENTAL AGENCY Jan 1999 - Nov 2000 - Verified insurance and financial status - Rented vehicles - Completed contracts Stock Clerk MEIJER - Maintained orderly floor - Operated register - Stocked shelves

May 1996 - Dec 1998 - Assisted customers - Sold hunting licenses - Managed memberships

Education and Training _____________________________________ B. A., General Studies INDIANA UNIVERSITY PURDUE UNIVERSITY AT INDIANAPOLIS, Indianapolis, Indiana 1999 Computer Classes - Basic Computer Science - SQL Database - Visual Basic - A+ Networking IVY TECH, Indianapolis, Indiana 2009 Achievements and Accolades _________________________________ > Received bonus for outstanding customer service -MEIJER > "I really appreciated your counsel on accomplishing my objectives." -Meijer Customer > Matched up door count to register for 1st time -PATIO