Customer Service Rep or Returns Dept Manager or Customer Service

25 Park Avenue Haskell, NJ 07420 201-396-0553 [email protected] Joseph D Afflerbach Experience 2008-Present Crum & Forster Morristown, NJ Operations Control Clerk * Handle all new and incoming submissions. * Evaluate and resolve all policy discrepancies * Manage all inter department issues. * File and maintain an organization file for underwriters. * Provide management with updated departmental information * Relay and enforce safety guidelines to departmental employees 2007-2008 Feldman Brothers Electrical Supply Paterson, NJ Administrative Assistant * Manage all customer escalated issues * Provide administrative support for various departments/divisions such as answe ring telephones, assisting visitors and resolving a range of administrative prob lems and inquiries. * Organize, sort and assign mail distribution for all the employees. * Maintain good relationship with office staff * Relay and enforce safety guidelines to departmental employees * Provide backup for other staff when out of office 2004-2007 American Musical Supply Midland Park, NJ Returns Department Supervisor * Insure timely processing of all customer returns * Evaluate and resolve all returns discrepancies * Manage all customer escalated issues * Lead and oversee departmental employees * Provide management with updated departmental information * Relay and enforce safety guidelines to departmental employees Education William Paterson University, Wayne, NJ (May 2007-Present) * Major: Sociology * Minor: Criminal Justice Passaic County Community College, Wanaque, NJ (2002-May 2007) Skills * Excellent organizational and administrative skills * Detail oriented with outstanding communication skills * Highly proficient in all Microsoft Office programs * Maintain a good rapport with customers, colleagues, and supervisors References Available upon request.