Customer Service Manager or Office Manager or Inside Sales Manag

Inez Veronin [email protected] Summary: I have enjoyed success in both services oriented and manufacturing envi ronments, managing inside sales, contracts, customer service, inventory, adminis tration, and human resources. I am seeking a position in customer service, insid e sales or office management, where my experience and organizational skills can help improve efficiency. Skills and Abilities: a Strong communication, comprehension, and writing skills; effective communicati on within the organization, and outside environment. a Organizational skills; identify Key Performance Metrics and develop tools impo rtant to evaluating processes. a Analytical and problem solving skills; identify issues and problems in order t o provide solutions and preventative protocols beneficial to both client and org anization. a Interpersonal skills; develop, and maintain important relationships with organ izational stakeholders. Efficient and effective customer service skills. a Motivational skills; encourage those around me to develop their skills, by tea ching them new computer, and communicative skills. a Inside sales/marketing; distribution, transportation, fulfillment services, du rable medical equipment/supplies, manufactured equipment and supplies. First con tact, negotiation, and closing abilities. Perform tasks to increase organization al profitability. a Contract management; healthcare and logistics/distribution. a Project Management; experienced in reorganizing and developing procedures. a Proficient in Microsoft Office 2007, 97-2003, AS400 and MAS 90 systems, extran et and internet. Data management, using spreadsheets, charts, and PowerPoint pre sentations. Education a Currently attending American Intercontinental University Online to achieve an Associateas degree in Business Administration. Maintaining 4.0 GPA and Deanas Li st (transcripts available upon request). a CPUas in Logistics, Human Resources, and Workeras Compensation. Employment/Salary Experience: Pacific Coast Warehouse Company a" Chino, CA 12/2005 a" 8/2009 Contracts and Metrics Administrator Income: $50,000 / Salary. a Managed inside sales, and 60 a" 80 contracts for 4 warehouse locations. Respon sible to contact leads, negotiate, conduct site visits, manage negotiations, and close. Brought in $3 million in sales 2007 a" 2009. a Fulfillment; sold, managed, billed, and purchased materials. $600,000 in 2007, and $330,000 in 2008. a Client relations; maintain strong relationships with clients and suppliers, re solve issues, and report KPIs . a Maintained site credentials, and inquiries; Hazardous Materials, C-TPAT, Trans portation, and Clean Truck Program. a Administrative assistance as needed to all departments. Provided executive man agement with monthly financial, operational and sales reports, updated/created f orms in all departments, and revised inventory control procedures. a Interim manager in Customer Service and Inventory Control, up to one year. a Project Management; effectively organized Transportation detention, revised in ventory control procedures, organized and led Root Cause Analysis team, and re-o rganized fulfillment procedures. Major Lines of California a" Anaheim, CA 6/2004 a" 10/2005 Installer / Touch-up Technician Income: $1,500 / install, $15.00 /hr a" piece wo rk/ touch-up. a Installed custom cabinetry in new construction, and remodels. Installed base c abinets. a Pick-up and piece work; touch-up, and repair damaged cabinets. Finish work; do or, drawer adjustments and replacements. a Teamed with my husband, we were the preferred install team by site superintend

ents and sales. IVR Home Health Equipment / Rotech a" Riverside, CA 5/2000 a" 5/2004 Administrative Assistant, HR Administrator, and CSR Income: $16.66 / hr. Full-ti me. a Administrative Assistant to Location Manager, Customer Service/Billing Manager , and Respiratory department. a Human Resource Administrator for 80 employees; responsible for hiring, payroll entry, reviews, tracking attendance, and assisted/advised with disciplinary/ter mination as required. a Responsible to ready site for Joint Commission (JACHO) inspections. a Conducted daily driver/technician meetings, patient file reviews, tracked oxyg en deliveries and equipment checks. a Special projects management; assisted in closing soft goods supplies departmen t, transitioning of VA (Veterans Administration) patients into system (developed spreadsheets to track patient/equipment). a Managed contracts with all major insurance companies, and maintained site cred entials. References will be provided upon request