Customer Service Manager or Customer Service Representative or O

KIMBERLY K. WRIGHT 34222 Road 603, Madera, California 93638 (559) 474-0581 - [email protected]

Position of Interest ADMINISTRATIVE ASSISTANT / SALES SUPPORT Bachelor's Degree - Computer Literate - Customer Focused

QUALIFICATIONS . Twenty years of administrative management and sales experience for leading bus iness products firms. . Proven ability to manage multiple administrative responsibilies while ensuring client satisfaction, timely product deliveries, and office staff productivity. . Self-motivated and performance-oriented professional experienced in implementi ng marketing programs. . Top producing sales representative with national sales achievement awards. . Articulate with excellent client relations skills and ability to communicate w ith diverse customer base. . Computer literate with MS Word and Excel, plus custom database and inventory s oftware.

PROFESSIONAL EXPERIENCE Regional Office Manager TULLY-WIHR, Fresno, California 1997 - 2011 . Promoted to Regional Office Manager within six months of being recruited as sa les representative for firm marketing business forms to medical facilities within Central California. . Supervised and organized work schedules for three administrative assistants an d delivery staff.

. Performed inside sales, oversaw customer relations, and managed inventory. . Utilized firm's custom software to track inventory, update client database, an d maintain shipping and receiving records.

Account Executive MOORE BUSINESS PRODUCTS, Fresno, California 1988 - 1997 . Ranked fifth nationally for sales achievement in 1994. . Recognized as top sales representative nationally in 1993. . Member of "Achievement Club," for years '92, '93, '94 and '96. . Utilized promotional marketing techniques while introducing new products. . Member of "Quality Action Team."

EDUCATION Bachelor of Arts Degree Bowling Green State University, Bowling Green, Ohio, 1982 Associate of Science Degree in Marketing Fresno City College, 1986