Customer Service Manager or Customer Care Manager or Constructio

PAUL HUNDER 8351 75th Street South * Cottage Grove, MN 55016 * (651) 768-9025 * (651) 783-63 42 * [email protected] SUMMARY OF QUALIFICATIONS Analytical, dynamic and dedicated business management professional with an impre ssive history of progressive growth and comprehensive experience in delivering t he highest standards of professional excellence in customer care, administrative operations, and production management within the customer service sector. Prove n management skills in streamlining operational efficiency through establishing objectives, determining priorities, effective time management and fostering cros s-functional relationships. Recognized for focused communication skills and the exceptional capacity to multitask, manage competing priorities with ease while a chieving organizational objectives. A distinguished track record of success cult ivated by an impassioned work ethic should indicate future performance excellenc e. Respected team leader and contributor with the innate ability to inspire conf idence at all levels. * Critical and analytical problem solving skills with the ability to manage and diffuse volatile customer situations. * Experience in acting as company representative and first line of contact, dire cting communications amongst customers and cross-functional organizational group s. * Progressive and comprehensive experience directing sales, customer service and business development concerns in the construction and automotive service indust ries. * Resourceful team leader with the exceptional capacity to multitask in a fast-p aced environment, manage competing priorities with ease, while achieving organiz ational and customer objectives. PROFESSIONAL EXPERIENCE PRODUCTION & OPERATIONS MANAGER Restoration Resources Inc., Brooklyn Center, MN | 2006-2010 Led the coordination and scheduling of construction projects and subcontractors including all aspects of material procurement and inventory control, warehouse a nd facility management, and the handling and resolution of all customer service and warranty claims issues. * Contributed to the significant increases in sales as a direct result of referr als generated as a result of best-in-class customer service ratings. * Reduced the number of open issues pertaining to outstanding customer satisfact ion and warranty claims issues by 100% within the first year. CUSTOMER CARE MANAGER Lennar Corporation/Orrin Thompson Homes, Wayzata, MN | 1996-2006 Directed the communications between home owners/customers and construction super visors, project managers, and other company departments, developing operational processes to ensure complete customer satisfaction throughout all phases of the project life cycle. Acted as safety coordinator and OSHA liaison. * Consistently received high customer satisfaction ratings as measured by J.D. P ower and Associates. * Promoted from Field Supervisor after the first year of service based on except ional communication skills and success in leading cross-functional communication efforts within the company. EDUCATION

Mankato State University, Mankato, MN Bachelor of Science Degree, Business Administration Major: Finance Minor: Accounting