Cummins Warranty Manual

Manual Introduction Section 1

Introduction

Manual Introduction

Table of Contents Introduction ..................................................................................................................................................1 Section Description.....................................................................................................................................1 Purpose........................................................................................................................................................1 Key..............................................................................................................................................................1 Maintain List of Changes ............................................................................................................................2 Manual Sections ...........................................................................................................................................3 Warranty Definition ....................................................................................................................................4 Warranty Philosophy..................................................................................................................................vi

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I

Manual Introduction

Introduction Section Description This manual supersedes Cummins Power Generation Warranty Policy Manuals PM100A, PM 200E, PM300B, PM 700, F-1117 5/99, F-1117 03/02, and F-1117 03/04. This section of the manual explains the following: •

How to maintain a list of changes to the manual

•

The titles and descriptions of the manual sections

•

The definition of the Cummins Power Generation warranty

•

The philosophy behind the Cummins Power Generation warranty

Purpose The purpose of this manual is to provide Cummins Power Generation distributors and dealers a comprehensive set of instructions for use in the administration of Cummins Power Generation warranty coverage programs. The contents of this manual are based on information in effect at the time of publication approval and are subject to change without notice. The warranty manual posted on the warranty website (wwwi.onan.com/cummins05.cummins.com) is the most current version and should be referenced as such. See Legal Descriptions appendice, for the legally binding statements that govern warranty coverage and limitations.

Key •

Table of Contents - The table of contents at the beginning of this manual is a summary of all the information contained in each of the sections. Each section in the manual begins with its own table of contents. It lists all of the major topics covered in that section and the page number where the information can be found.

•

Symbols - The hand symbol

•

Key words – These are printed in bold to highlight the subject of the sentence or paragraph.

☛ denotes information that does NOT apply to dealers.

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Maintain List of Changes

Manual Introduction

Maintain List of Changes The original printing date of this manual is July 2007. Major changes to sections will be provided and the effective change date printed on the new pages. Minor changes should be hand written or “cut and pasted” in the appropriate area. It is your responsibility to keep this manual current. Maintain a list of changes in the table below.

Change Number

Change Date

Page Numbers

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Section 1

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Manual Sections

Manual Introduction

Manual Sections 1. Section 1 – Manual Introduction - Explains Cummins Power Generation’s warranty philosophy and the layout of the manual and how it should be used. 2. Section 2 – Warranty Literature – Includes information on how to order warranty forms and SRT manuals for consumer products. 3. Section 3 – Administrative Procedures - Outlines information and procedures that are to be followed in the administration of all Cummins Power Generation warranty and extended warranty programs. 4. Section 4 – Warranty Claims and Registration System - Explains the purpose and use of the warranty system and process for registration of extended warranty including sample screens. 5. Section 5 – Commercial Generator Sets - Warranty coverage information for Cummins Power Generation Commercial generator sets. 6. Section 6 – Commercial Transfer Switches and Switchgear - Warranty coverage information for Cummins Power Generation Commercial transfer switches and switchgear. 7. Section 7 – Consumer Business Products - Warranty coverage information for Cummins Onan- Cummins Power Generation Consumer products. 8. Section 8 – Overlapping Coverages - Warranty coverage information for other manufacturers’ components used in Cummins Power Generation products. 9. Section 9 – New Parts Warranty - Warranty coverage information for new Cummins Power Generation parts. 10. Section 10 – Other Programs - Outlines miscellaneous programs for Cummins Power Generation products. 11. Section 11 – Claim Codes - When filing claims with Cummins Power Generation, several codes are needed to identify where the claim is to be sent, applicable program, type of failure, etc. This section is designed to give the user a quick and easy reference to these codes. 12. Section 12 – Warranty Adjustment Form - This section walks the user through the Cummins Power Generation claim form step by step, explaining what information is required. A template for electronic claim filing is included at the end of this section. 13. Section 13 – Glossary - Defines words and phrases found in this manual. 14. Appendices – Legal Descriptions and Forms

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Warranty Definition

Manual Introduction

Warranty Definition The Cummins Power Generation Express Written Limited Warranty supplied with each product is the only warranty from Cummins Power Generation applicable to that product. There are no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. Where implied warranties cannot be disclaimed, their coverage and duration are the same as the product’s expressed warranty. Under no circumstances will Cummins Power Generation be liable for special, consequential, or incidental damages. International legal restrictions to this manual may apply. Please contact your international regional office for guidelines and clarification.

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Warranty Philosophy Cummins Power Generation provides the best warranty and extended warranty plan in the industry. As an authorized warranty repair location, you play a vital role in the delivery of these programs to our customers. We must work together to meet or exceed customer expectations. Customers expect Cummins Power Generation and its authorized warranty locations to 1. Stand behind Cummins Power Generation products; 2. Repair all failures that are a result of defects in material or factory workmanship by Cummins Power Generation, or arrange for OEM warranty service if component is from another manufacturer; 3. Provide the benefit of the coverage immediately; 4. Treat all customers fairly and consistently. As an authorized warranty location, Cummins Power Generation has delegated the authority to you to administer our warranty and extended warranty programs according to the administrative procedures included in this manual. The principles behind these procedures are the following: •

Cummins Power Generation expects high quality repairs to be made to its products, but without over- or under-repair.

•

Cummins Power Generation pays to fix all warrantable or covered failures that are the result of defects in material or factory workmanship.

•

Cummins Power Generation does not pay for failures that result from customer abuse or neglect. The service location must make sure that the customer understands the corrective action required to avoid future failures resulting from abuse or neglect.

Cummins Power Generation delegates this authority only to those locations that administer warranty and extended warranty programs according to these principles and procedures.

Cummins Power Generation thanks you for your service to our mutual customers.

v © 2000 Cummins Power Generation October 21, 2008

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Warranty Literature Section 2

vi © 2000 Cummins Power Generation October 21, 2008

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Table of Contents

Warranty Literature

Table of Contents Introduction ..................................................................................................................................................1 Distributors & Dealers ................................................................................................................................1 Dealers ........................................................................................................................................................1 Warranty Literature....................................................................................................................................2 Most Often Requested Part Numbers .........................................................................................................2 Standard Repair Time Manuals (SRT).....................................................................................................iv

Section 2 ©July 2007 Cummins Power Generation

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Introduction

Warranty Literature

Introduction Distributors Distributors may order literature, forms, labels and SRT manuals via http://www.westerngraphics.com/Cummins.html. If you need assistance contact Western Graphics Customer Service at 1-800-667-7616. Literature orders will be delivered to your location within seven business days. Orders will include a $7.50 handling charge. Please contact Sir Speedy to order material return tags at 763-571-4608.

Dealers Dealers order all literature, forms, labels, tags, and SRT (Standard Repair Time) manuals from your Cummins Power Generation distributor.

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Order Instructions

Warranty Literature

Warranty Literature Most Often Requested Part Numbers Part #

Description

F-1111

Tags – Warranty, Material Return (Sir Speedy)

F-1115

Manual – Fail Codes – Web Site Only

F-1117 05/03

Manual – Warranty Administration

F-1121A

Mobile Products Registration form *

B23A065

Commercial/Industrial Products Registration form *

23A078

Labor Rate Analysis *

23A079

Label – Warranty Parts Return

23A015

Claim form *

* These forms are available in Forms, Section14.

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Consignment Order Process

Standard Repair Time Manuals (SRT) Currently there are limited SRT’s for Commercial products. Use 99-999 for labor and administrative time and 99-990 for travel for those Commercial products that don’t have SRT’s. Manual Number

Marketing Name

Model(s)

SRT Family

P216, P218, P220, P224, P228 900-0601B

Performer

Horizontal & Vertical

AA

E125, #140 900-0602

Elite

Horizontal & Vertical

AB

900-0603

Emerald

BGE, NHE

AC

900-0604

Marquis

BGM, NHM

AD

900-0605B

KV Microlite

KV

AE

900-0606B

KY Microlite

KY

AF

900-0607

Commercial

BGD, NHD

AG

900-0608

Aux

DKX

AL

900-0609

DKC, DKD

DKC, DKD

AH

900-0610

MDKC, MDKD

MDKC, MDKD

AI

900-0611

Rocket

HDKAG/L/R/Q

AJ

900-0612

MDKAD/AE/AF

MDKAD/AE/AF

AN

900-0613

MCCK & Ensign

MCCK, MCE

AM

900-0614

MDKUB, MDKWB

MDKUB, MDKWB

AP

900-0615B

Small Quiet Diesel

HDKAJ/AK

AK

900-0616B

KVC Microlite

KVC

AS

Emerald Advantage

HGJAA

Marquis Gold

HGJAB

Marquis Platinum

HGJAC

900-0617B

AR

HGJAE/AF 900-0618

Large Quiet Diesel

HDCAA/AB/AC/AD

AT

900-0619

Performer OHV

OHV220

AU

900-0620

Marine e-QD

MDKAU

AW iii

© 2000 Cummins Power Generation October 21, 2008

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Consignment Order Process 900-0621

Ranger/CMQD

HDKBA/BB/CA/CB/CC/CD

BJ

900-0622

GHAB

GHAB

BW

900-0623

MGKBC/D

MGKBC/D

BU

900-0624

MDKAV/W/Z

MDKAV/W/Z

BV

MDKBG/K/L/M/N

MDKBG/K/L/M/N

900-0625

MDKBD/E/F/P/R/S

MDKBD/E/F/P/R/S

BT

900-0626

MDKAA/B/L

MDKAA/B/L

BS

*9-2003

Low Range Diesel

DNAC, DNAD, DNAE, DNAF

BF

*9-2003

Low Range Diesel

GGDB, GGFD, GGFE, GGHE, GGHF, GGHG, GGHH, GGKB, GGKC, GGKD

BE

*10-2003

Bypass Isolation Transfer Switch

BTPC 150 to 3000 AMP

BA

*10-2003

Automatic Transfer Switch

LC 80 to 500 AMP

BC

*10-2003

Transfer Switch

OTPC 40 to 3000 AMP

BG

*10-2003

Automatic Transfer Panel

RST 60 to 200 AMP

BB

*2-2004

Low Range Gasoline

GNAA, GNAB, GNAC

BH

*9-2003

Mid Range Diesel

DGBB, DGBC, DGCA, DGCB, DGDA, DGDB, DGDK, DGEA, DGFA, DGFB, DGFC, DGGD, DGHD

BD

LT III 30 to 260 AMP

*These SRT Manuals are available On-Line ONLY. Go to wwwi.onan.com/warranty/SRTs for intranet users or http://cummins05.cummins.com/warranty/SRTs for extranet users.

iv © 2000 Cummins Power Generation October 21, 2008

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Consignment Order Process

Administrative Procedures Section 3

v © 2000 Cummins Power Generation October 21, 2008

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Table of Contents

Administrative Procedures

Table of Contents Introduction ..................................................................................................................................................1 Section Description.....................................................................................................................................1 General Administrative Information .........................................................................................................2 Warranty Overview.....................................................................................................................................2 Determining Warranty Coverage ................................................................................................................2 Freight Damages and Shortages .................................................................................................................3 Damages......................................................................................................................................................3 Shortages.....................................................................................................................................................3 Filing a Claim .............................................................................................................................................3 Responsibilities .............................................................................................................................................4 Overview.....................................................................................................................................................4 Dealer & Distributor Responsibilities: General.........................................................................................4 Dealer & Distributor Responsibilities: Before or at Time of Sale.............................................................5 Distributor Responsibilities: Dealer Repairs .............................................................................................5 Owner Responsibilities ...............................................................................................................................6 Warranty Administrator Responsibilities ...................................................................................................6 Customer Complaint/Failure Procedure....................................................................................................7 Miscellaneous Warranty Coverage ............................................................................................................9 Design Improvement...................................................................................................................................9 Insurable Incidents ......................................................................................................................................9 Reciprocal Distributor Warranty Agreement ..............................................................................................9 Repair Policy...............................................................................................................................................11 Parts Pricing Reimbursement Levels .......................................................................................................12 Distributor Reimbursement.......................................................................................................................12 Dealer Reimbursement .............................................................................................................................12 BFC Reimbursement.................................................................................................................................13 Labor Reimbursement...............................................................................................................................14 Labor Reimbursed.....................................................................................................................................14 Labor Not Reimbursed..............................................................................................................................14 Rate Restrictions .......................................................................................................................................15 Distributor Rates .......................................................................................................................................15 Dealer Rates ..............................................................................................................................................15 Travel Reimbursement ..............................................................................................................................16 Other Claimables .......................................................................................................................................18 Costs Not Covered ....................................................................................................................................18 Freight .......................................................................................................................................................18 Special Handling Charges.........................................................................................................................18 Overtime Premiums ..................................................................................................................................18 Sublet Services..........................................................................................................................................18 Consumables...............................................................................................................................................19 Consumables Covered ..............................................................................................................................19 July 2007 © Cummins Power Generation

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Table of Contents

Administrative Procedures

Overlapping Coverage ..............................................................................................................................19 Products Sold Without Warranty..............................................................................................................19 Product Trade Out.....................................................................................................................................19 Material Returns .......................................................................................................................................20 Parts Return/Scrap ................................................................................................................................. xxii Stolen Products ..................................................................................................................................... xxiii Progressive Damage Limits .................................................................................................................. xxiii

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Introduction

Administrative Procedures

Introduction Section Description This section of the manual outlines a set of administrative procedures for repair work claimed under Cummins Power Generation. These procedures are to be followed when performing repairs that are claimable under any Cummins Power Generation coverage program (warranty, extended warranty, etc.). This section of the manual is organized into the following categories: •

General Administrative Information

•

Freight Damage and Shortages

•

Responsibilities − Installation, start-up and maintenance − Authorized repair locations − Customer − Distributor, for dealer repairs − Other

•

Parts

•

Labor

•

Travel

•

Other Claimables

•

Overlapping Coverages

•

Material Returns

•

Product Exchanges

•

Stolen Products

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General Administrative Information

Administrative Procedures

General Administrative Information Warranty Overview Most products sold by Cummins Power Generation are sold with a base warranty (provided coverage) that defines the responsibilities of Cummins Power Generation and the customer in the event of a failure caused by a defect in Cummins Power Generation’s material or factory workmanship (a warrantable failure). In addition to the base warranty, Cummins Power Generation markets programs that provide coverage for extended periods (purchased coverage). These programs also define the responsibilities of Cummins Power Generation and the customer in the event of a failure caused by a defect in Cummins Power Generation’s material or factory workmanship (a covered failure). In the event of a warrantable or covered failure, the customer must contact a Cummins Power Generation authorized repair location. The product must be made available and the repair started within the warranty or coverage period.

Determining Warranty Coverage The repair location determines if the failure is a warrantable or covered failure, and to what extent the repair is covered by Cummins Power Generation. Extent of coverage depends on the following: •

Type of product

•

Application

•

Hours on product and time in service

•

Coverage extensions purchased

If the repair is covered, the repair location is responsible for the following: •

Performing the repair.

•

Billing the customer for their portion of the repair, if any.

•

Preparing a claim for the amount due under the program.

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Freight Damages and Shortages

Administrative Procedures

Freight Damages and Shortages Damages Cummins Power Generation warranties do not cover damages during shipping. When products are shipped by Cummins Power Generation, they are accepted by the carrier who assumes liability for loss and damages incurred during transportation. The receiver is responsible for inspecting all items upon receipt and for filing damage claims with the transportation company. Upon delivery you should perform the following: •

Make an accurate count of all items listed on the waybill.

•

Carefully inspect for visible damage or signs of improper handling.

•

Open crates, cartons, and packages immediately and inspect the contents thoroughly. Concealed damage can occur even if the container appears undamaged. If damage is found, save the packaging and request a Concealed Damage Inspection Report from the transportation company as quickly as possible (within 15 days after delivery).

•

Note any damage or shortage on all copies of the waybill (called “making an exception”) and have the driver sign to confirm an exception was made at the time of delivery. It is always the responsibility of the receiver to inspect and note exceptions on all shipments.

Shortages •

Check each item against the packing slip or waybill. Shortages must be reported in writing to the transportation company and Cummins Power Generation Unit Order or Parts Department within 10 days of delivery.

•

If Cummins Power Generation records confirm the item as shipped, you must file a claim with the transportation company. If the item was not shipped, it will be furnished at no charge, freight prepaid.

•

International distributors should report shortages to the transportation company and their corresponding International Regional Office.

Filing a Claim The Cummins Power Generation Traffic Department may assist in a damage or shortage claim.

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Responsibilities

Administrative Procedures

Responsibilities Overview Cummins Power Generation warranty and extended warranty programs represent a contract between Cummins Power Generation Corporation and the end user of its products. Administration of the programs requires a warranty partnership between Cummins Power Generation, the end user, and the authorized repair location. To fulfill the terms of the warranty or extended warranty contract, each of the warranty partners have certain responsibilities.

Dealer & Distributor Responsibilities: General •

Dealers and distributors should instruct the customer in proper care and use of the product. A planned maintenance program is critical to the efficient operation and useful life of the product.

•

The dealer, distributor, and customer are responsible for initial service such as adding fluids, depreservation, inspection, equipment settings, and adjustments. These and similar items are not covered under warranty.

•

Repair work conducted by a Cummins Power Generation dealer, distributor, or authorized contractor to correct an improper installation is not covered under warranty. All Cummins Power Generation products must be installed according to the published instructions. If an installation is found not in compliance, the customer must be notified in writing of the deficiency. Problems experienced by the customer resulting from improper installation are the responsibility of the dealer, distributor, or authorized contractor.

•

Dealers are responsible for submitting claims to the Cummins Power Generation distributor.

•

Distributors are responsible for reviewing and submitting claims to Cummins Power Generation for their own repairs, together with claims from the dealer. (Distributors credit dealers in accordance with the program definition.) Then, Cummins Power Generation reviews the claims and credits the distributor the amount due in accordance with the program definition.

•

Note: Submit claims as soon as possible after the repair. Claims received by Cummins Power Generation more than 90 days after the failure date will not be accepted. Continued

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Responsibilities

Administrative Procedures

Dealer & Distributor Responsibilities: Before or at Time of Sale •

Accurately record and maintain the in-service date of the product.

•

Prior to closing the sale of the warranted product, present and explain to the customer the written warranty that applies to the Cummins Power Generation product.

•

Make certain the customer understands the information outlined in the Manufacturer’s Limited Warranty. Covered failures are easier to handle when the customer is already aware of the limitations.

Distributor Responsibilities: Dealer Repairs Distributors are responsible for training authorized dealers in product repair, customer service, warranty coverage, failure cause analysis, claim preparation and administration. In turn, dealers are responsible for keeping records complete and available for audit as required. Distributors must make the following checks on dealer claims: Is the claim complete and required data included? If not, correct or reject the claim. Is the product or part in the warranty period? If not, reject the claim. Is the defective part claimed covered by warranty? If not, reject the claim. Were approved parts used? If not, reject the claim. Were approved repair procedures used? If not, provide required training. Is warranty start date documentation complete? If not, hold the claim until the supporting documentation is furnished or reject the claim. Is labor claimed at standard time? If not, adjust to standard time and provide required training. Is the failure analysis logical and complete? If not, assist the dealer in failure cause analysis. Adjust claims as appropriate Note: Incomplete claims will be denied and directed back to the distributor for complete/ correct information.

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Responsibilities

Administrative Procedures

Owner Responsibilities The following are the owner’s responsibility: •

Read and follow the maintenance instructions in their manual.

•

Use and maintain Cummins Power Generation products as recommended in the Cummins Power Generation Operator Manual. Failures that result from customer abuse or neglect are not covered by Cummins Power Generation.

•

Ensure an hour meter is installed and maintained when an extended warranty is purchased. If the hour meter is not operational, extended warranties may not be honored.

•

Perform the following if there is a product failure: •

Notify a Cummins Power Generation authorized distributor or approved service dealer of any covered failure.

•

Provide supporting documentation, if necessary, to verify the product warranty start date.

•

Make the product available and have the repair completed.

Warranty Administrator Responsibilities Warranty Administrators must be knowledgeable about the following: •

Manufacturers limited warranties

•

Operator, service, and installation manuals

•

Proper troubleshooting procedures. These procedures help determine what caused the failure including improper operation or maintenance. Also, these procedures help assign payment responsibility for a failure, i.e., Cummins Power Generation, a repair location, or the customer.

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Customer Complaint/Failure Procedure

Administrative Procedures

Customer Complaint/Failure Procedure Record the customer’s complaint. Be factual and accurate. Do not characterize, editorialize, or state opinions. Examine the failed product and determine what caused it to fail using the Cummins Power Generation’s published troubleshooting procedures. If the product was not maintained as specified by the Cummins Power Generation Operator and Service manuals, or was abused or neglected as described in the Manufacturer’s Limited Warranty, then Cummins Power Generation coverage does not apply. If the failure was caused by a material defect or Cummins Power Generation factory workmanship, determine whether the product is covered by Cummins Power Generation. a) Determine the warranty start date to make sure the product is still covered. b) Determine if the product has a Cummins Power Generation serial number. All warranty and extended warranty claims, except new defective parts, require a product serial number. c) Determine if the product is covered by warranty. Warranties are transferable to subsequent owners until the warranty term expires. Warranty may be voided if product is moved. If the product is covered, determine the extent of Cummins Power Generation’s responsibility for the damage resulting from the failure. a) Cummins Power Generation is not responsible for damage that occurred after the product should have been shut down, or after the problem should have been noticed and corrected. b) Cummins Power Generation is not responsible for the repair or replacement of units required because of normal wear, accident, misuse, abuse, improper installation, lack of maintenance, unauthorized modifications, improper storage, negligence, improper or contaminated fuel, or use of parts that do not meet Cummins Power Generation specifications. c) Failures resulting from workmanship of a previous repair location are the responsibility of that repair location. Do not claim the failure with Cummins Power Generation. d) The owner is responsible for communication expenses, meals, lodging, and similar costs incurred by the owner as a result of a warrantable failure. e) The owner is responsible for non-product repairs, downtime expenses, cargo damage, fines, all applicable taxes, all business costs, rental expenses during warranted repairs, and other losses resulting from a warrantable failure. f) Cummins Power Generation is not responsible for progressive, incidental or consequential damages. Continued

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Customer Complaint/Failure Procedure

Administrative Procedures

Explain to the customer what portion of the repair cost is covered by a Cummins Power Generation program. If the customer wants to have the repair performed under the terms as explained, begin the repair before the coverage expires. a) Perform the repairs according to the procedures outlined in this manual and according to Cummins Power Generation published repair instructions. b) Record all required information as defined in the appropriate section of this manual. Explain cause of failure and repair to the customer and make the applicable settlement. a) Do not charge the customer for repairs covered by warranty. b) Claims must be submitted by the location performing the repair. Claims that are filed based on an invoice paid by a customer at another repair location will be rejected. All parts not reinstalled should be retained as outlined in Section 3. Submit a claim as soon as possible after the repair. Claims received by Cummins Power Generation from N.A. distributors more than 90 days after the failure date will not be accepted. Claims received by Cummins Power Generation from International distributors more than 120 days after the failure date will not be accepted. This applies to warranty and extended warranty claims. .

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Miscellaneous Warranty Coverage

Administrative Procedures

Miscellaneous Warranty Coverage Design Improvement Cummins Power Generation may make changes or design improvements without incorporating those changes in products previously sold. Cummins Power Generation warranties do not cover the incorporation of these design improvements. If they are done, it is at the customer’s expense.

Insurable Incidents If Cummins Power Generation-powered equipment is involved in fire, explosion, flooding, personal injury, property damage, lightning, sinking of watercraft or other insurable incident, the following applies: •

Dealers, notify your Cummins Power Generation distributor immediately.

•

Distributors, notify your Cummins Power Generation Warranty Analyst immediately.

•

Do not make statements or express opinions as to the cause of the incident. Document conversations and obtain police reports if possible.

•

Do not perform covered repairs without specific instruction from Cummins Power Generation Law Department. Retain all parts if work is performed.

•

Do not attempt to settle responsibility.

Reciprocal Distributor Warranty Agreement When a Cummins Power Generation distributor encounters a failure that is deemed to be the result of a defect in material or workmanship associated with a repair performed by another Cummins Power Generation distributor, the following procedure must be followed: 1. Contact the distributor originally involved in the repair and determine the extent of the repair and the warranty coverage under the shop's warranty statement. 2. Determine the extent of the warrantable portion of the repair and explain this to the customer. The customer must understand that any repairs other than those considered warrantable will be billable. Continued

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Miscellaneous Warranty Coverage

Administrative Procedures

3. The warrantable portion of the repair is processed as follows: a) The distributor responsible for the failure issues a purchase order. b) The repairing distributor fixes the failure. c) The warrantable portion of the repair is billed at SRT labor. d) Parts are billed at distributor net. 4. If the responsible distributor wishes to inspect the failed part, they must pay all applicable transportation costs.

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Repair Policy

Administrative Procedures

Repair Policy The following list details the repair policy covered by a Cummins Power Generation warranty or other coverage program. 1. Warranty and covered repairs must be performed by a Cummins Power Generation authorized distributor, dealer, or designated representative of a Cummins Power Generation distributor. 2. The cost to repair the damaged part must be less than a new part including labor and materials. 3. Install a new Cummins Power Generation part when the following apply: Making a pre-delivery repair. The old part is not reusable. It is more economical to Cummins Power Generation than repairing failed parts. 4. Products can only be exchanged with prior approval by the Cummins Power Generation Warranty Department. 5. Install new fluids and filters, when the following apply: The fluids and filters are damaged or contaminated by a covered failure. The Cummins Power Generation repair instructions recommend replacing them. 6. New parts warranty is 90 days from date of sale. Warranty covers part freight and mark-up of the customer paid travel for the replacement of the original part, travel will be covered. 7. New parts installed to repair a covered failure or repair under policy assume the remaining coverage of the parts they replace. 8. Replacement parts installed must be Cummins Power Generation authorized parts.

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Parts Pricing Reimbursement Levels

Administrative Procedures

Parts Pricing Reimbursement Levels Distributor Reimbursement •

The distributor will be paid for parts, mark-ups, and BFC based on claim detail. Mark-up and BFC is calculated by the system and is automatically paid (if applicable) in addition to the amount requested for reimbursement.

•

No reimbursement will be made for mark-ups or BFC charged between distributors for parts obtained from another Cummins branch.

•

When filing a claim for parts, the distributor may price at whatever level they wish. However, Cummins Power Generation will reimburse distributors only at the following levels: Repairing Location

Parts Discount (reimbursement)

Outside Purchases

Distributor

Distributor net, plus parts mark-up

Distributor cost

Distributor cost

Distributor cost

Authorized warranty dealer

Distributor net, plus distributor and dealer mark-up

Dealer cost

Dealer cost

Distributor cost

Non-authorized dealer

Distributor net plus parts mark-up

Distributor cost

Distributor cost

Distributor cost

Consumables

Product Replacement/ Generator End

Dealer Reimbursement Dealers will be reimbursed by distributors for parts used in warranty repairs at the following pricing levels:

Repairing Location

Parts Discount

Authorized warranty dealer

Suggested dealer net cost, plus parts mark-up and dealer mark-up

Note: If a customer has paid for a repair during the warranty period and wants warranty consideration, they must recover payment from the location that performed the repair.

Note: The distributor must credit the dealer the same amount as the dealer was charged for the part, plus dealer mark-up.

July 2007 © Cummins Power Generation

Outside Purchases

Dealer cost

Consumables

Dealer cost

Section 3 Page 12 of 23

Parts Pricing Reimbursement Levels

Administrative Procedures

BFC Reimbursement Beyond Factory Charges (BFC) are paid when a parts distribution center is not operating in the country where the parts are being shipped. BFC are reimbursed at a rate that is established in advance and kept on file by Cummins Power Generation. To register a change in BFC rates, submit form 23A078 Labor Rate Analysis Form. This form includes a section for changing BFC.

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Labor Reimbursement

Administrative Procedures

Labor Reimbursement Labor Reimbursed Cummins Power Generation will reimburse labor in accordance with Cummins Power Generation published Standard Repair Times (SRT) for: Labor required to repair the product during the base or extended warranty coverage period. Product removal and reinstallation if required to accomplish the repair. On Commercial Gensets, removal and reinstallation must be pre-approved by Cummins Power Generation Warranty Department. When the repair is not covered by an SRT, Cummins Power Generation allows actual repair time required, if Cummins Power Generation considers the time reasonable. The mechanic must keep a separate time record on the non-standard work. Troubleshooting procedures called for in the published troubleshooting or repair instructions for the complaint being investigated may be claimed without explanation when the failure is found and repaired. Other troubleshooting tests and measurements made during a repair are allowed only if the reasons for performing them are explained on the claim and the procedures were justified.

Labor Not Reimbursed Repairs where Cummins Power Generation does not reimburse labor includes the following: •

Salvage or repair procedures that do not follow the instructions of Cummins Power Generation service publications.

•

Product repairs beyond those required to correct the covered failure and direct damage.

•

Temporary repair of a covered failure.

•

Repair of failures caused by poor workmanship in previous repairs.

•

Waiting time due to equipment not being available for repair.

•

Premium or overtime is not reimbursed. Cummins Power Generation will pay standard time only.

July 2007 © Cummins Power Generation

Section 3 Page 14 of 23

Labor Reimbursement

Administrative Procedures

Rate Restrictions •

North American Cummins Power Generation distributors and dealers will be paid in accordance with the hourly shop and site rates registered with Cummins Power Generation Warranty in Minneapolis, MN. Rates will be determined depending upon level of certification for dealers. International distributors should contact their regional office.

•

New rates or rate changes are effective on and after the Cummins Power Generation rate approval date.

•

Non-authorized North American dealers authorized to perform repairs will be reimbursed at $45 per hour. International distributors should contact their regional office.

•

Site labor is limited to Commercial products for labor at the site only. Site rate premium is to be listed in “Other Consumables”.

•

A labor rate must be on file with Cummins Power Products to qualify for reimbursement.

Distributor Rates Cummins Power Generation distributors will be paid in accordance with hourly rates registered with Cummins World Wide Claims Management (WWCM) in Columbus, IN. Distributors can establish rates or make rate adjustments as follows: 1. Non-Cummins distributors complete form 23A078 to establish or change a distributor labor rate. Submit form to your BDM (Business Development Manager) or Regional office. 2. Cummins Power Generation distributors must complete form 5650 Warranty Rate Adjustment as directed by Cummins World Wide Warranty administration procedures.

Dealer Rates North American dealers establish rates or makes rate adjustments as follows: 1. Dealers must complete form 23A078 Warranty Labor Rate Analysis and submit it to their Cummins Power Generation distributor. 2. Dealers determine rates using two methods: a) Shop rates - paid if you employ a technician certified at level II or higher on Industrial, Recreational Vehicle, or Marine products. b) Computed rates - paid if not qualified for the shop rate. Computed at 2.6 times the hourly base wage of service personnel working on Cummins Power Generation products.

July 2007 © Cummins Power Generation

Section 3 Page 15 of 23

Travel Reimbursement

Administrative Procedures

Travel Reimbursement Travel Reimbursed •

Travel is covered only when stated in a specific coverage description.

•

Travel across distributor boundaries is allowed only to the extent that the two distributors can agree. Travel will only be reimbursed at the mileage from the closest distributor.

•

Customer selection of a repair location across a distributor boundary should be honored, provided the chosen location is qualified to perform the repair, and to the extent which the two distributors can agree. Travel will only be reimbursed at the mileage from the closest distributor.

Time and Mileage Travel time and mileage will be paid to and from the nearest Cummins Power Generation distributor, dealer, or authorized service representative. Only one trip is allowed unless additional trips can be justified. •

In North America, before travel reimbursement will be approved, an accurate equipment site address must be on record in the Warranty & Registration System. Registration details can be found in Section 4. An exception to this policy is warranty travel under account codes 95, 96, & 62.

•

Justification details for travel must be clearly indicated in the “Corrections” section of CCC. Acceptable justification will require that the first three lines in the “Corrections” section contain a header statement for “Travel”, “# of trips” required to complete service, and “# of technicians” required to complete service.

•

If more than one trip or technician is required to travel to complete the service, justification trip details with reasons must also be indicated below the travel header.

•

Travel claims submitted with an incorrect format or with incomplete travel details will be rejected due to insufficient travel justification.

Recommended Travel Justification Format: CCC “Correction” Section* (* 3rd section of CCC) Justification Header

Travel Travel Justification Details (required, first 3 lines) 3 Trips 1 Tech 12/1/03 – T/S governor hunting, adj. governor. Found broken exh pipe. Ordered pipe. 12/3/03 – Installed exh. pipe. Checked operation. Found broken door housing. Ordered door. 12/9/03 – Installed door. Rechecked operation. OK. July 2007 © Cummins Power Generation

Section 3 Page 16 of 23

Travel Reimbursement

Administrative Procedures

Travel time and mileage are covered, if the following apply: •

Repair or replacement work is covered by warranty.

•

The product is permanently wired and mounted in a marine, floodlight, standby power, or commercial prime power application

•

Equipment has been installed, operated, and serviced in accordance with factory recommendation.

•

The warranted repairs are performed by a Cummins / Onan Authorized Distributor, dealer, or designated service representative.

Travel Rates Travel time is paid at the registered and approved hourly shop labor rate. 1. For U.S. and Canadian distributors, mileage is paid at $1.01 per mile ($.63 per kilometer) maximum. 2. For international distributors, •

Mileage is paid at their approved rate. To establish or change this rate, distributor must contact their corresponding CPG Regional office.

•

Reasonable travel costs are reimbursed at actual expense including tolls, lodging, and meals.

Lodging and Meals A combination of 10 or more hours for travel and labor are required during one trip for meals and lodging to be allowed.

July 2007 © Cummins Power Generation

Section 3 Page 17 of 23

Administrative Procedures

Other Claimables Costs Not Covered Repair shops incur many kinds of costs that Cummins Power Generation considers as overhead and should not be claimed. Examples are shop supplies, hazardous wastes, fines, bonuses, phone calls, and mark-ups charged to another distributor.

Freight Cummins Power Generation allows actual transportation expenses for parts used in warranty repairs or parts requested to be returned for failure analysis. The transportation allowance is accepted only for parts shipped via standard parcel post, common carrier, or regular mail. Cummins Power Generation will reimburse freight up to 17% of net part price. Premium transportation costs (priority, air express, special delivery, etc.) will not be accepted without prior approval, except in cases where the customer is on vacation, where emergency vehicles are out of service, or when life support systems are in jeopardy (e.g., nursing homes or hospitals).

Special Handling Charges Special handling charges will be reimbursed for emergency parts orders if a system is down for warranty repair; i.e. Cummins Power Generation service parts surcharges. These charges apply only to parts not normally stocked or an item not on a recommended parts stock list.

Overtime Premiums Overtime payments are not authorized without prior approval from Cummins Power Generation Warranty Administration. When authorized, overtime premiums are reimbursed at the actual premium paid to the technician.

Sublet Services Cummins Power Generation allows the distributor or dealer to sublet miscellaneous repairs and services to other locations when required to complete a repair. Sublet services will be reimbursed at actual reasonable cost or at Standard Repair Time if an SRT is published.

July 2007 © Cummins Power Generation

Section 3 Page 18 of 23

Administrative Procedures

Consumables Consumables Covered The following items may be claimed at actual cost, if not reusable due to a covered failure. •

Filters

•

Refrigerants

•

Lubricating and gear oil

•

Coolant and coolant treatments

•

Lubricants, sealants, and adhesives for assembly

Overlapping Coverage Certain engines powering Cummins Power Generation products are covered by an OEM warranty. All warranty service must be arranged through the manufacturer. The Cummins Power Generation warranty applies to the remaining components of the product and all Cummins Power Generation produced engines. See section 8 of this manual, for detailed explanations of these coverages.

Products Sold Without Warranty Sometimes products are sold without warranty (factory returns, used or damaged). These “sold as is” products are indicated on the Warranty Claims and Registration System, (Serial and Claim Inquiry window).

Product Trade Out Cummins Power Generation Warranty Administration may, at their discretion, approve a trade out of a product. In this situation the product placed into service retains the start date of the original unit. You are not authorized to trade out a product without Cummins Power Generation Warranty Administration approval. All reimbursements or repair agreements must be authorized before making the repair.

July 2007 © Cummins Power Generation

Section 3 Page 19 of 23

Administrative Procedures

Material Returns Material Return Tags All parts removed from a Cummins Power Generation product, when a warranty repair is performed, shall be tagged and retained. All distributors should have material return tags for commercial and consumer products. Return tags may be ordered through Sir Speedy (see Section 2 for instructions.) Include the Cummins Power Generation claim number on the tag and attach to the part, not the box. Clearly identify the package as Warranty Parts Return and include the number of parts in the package. (The daily activity sheet with claim info makes a good packing list.) Questions with parts or material return request lists or warranty returns may be directed to Warranty Returns personnel. Material Return Tag Example

Minimum time to hold a part: •

North American Cummins Power Generation Distributors – 30 days after the claim is submitted to Cummins Power Generation.

•

North American Service Dealers – 45 days after the claim is submitted to Cummins Power Generation.

•

International Distributors – 90 days after the claim is submitted to Cummins Power Generation.

Material Return Request A material return request will be issued to the distributor via the Daily Activity Report printed at the distributor location or mailed to those without remote printers. This Daily Activity Report can be viewed on the Cummins Power Generation Warranty Claims and Registration System. See Section 4. Upon receipt of the return request, parts must be shipped within 15 days. If parts are not received within 90 days, the claim will be debited back to the distributor. Ship To Address: Select address of the corresponding region

July 2007 © Cummins Power Generation

Section 3 Page 20 of 23

Administrative Procedures Asia Pacific 10 Toh Guan Rd #07-01 TT International Tradepark Singapore 608838 Brazil Rua Jati, 310, Cumbica Guaruthos, SP 07180-900 Brazil China 8 Wanyuan Street Beijing Economic & Technological . Area Beijing 100176 P.R. China Mexico Eje 122 No. 200 Zona Industrial San Luis Potosi, S.L.P. 78090 Mexico

July 2007 © Cummins Power Generation

Europe, CIS, Middle East and Africa Manston Park Columbus Ave Manston, Ramsgate Kent CT 12 5BF United Kingdom India 35A/1/2, Erandawana Pune 411 038 India Latin America 3350 Southwest 148 th Ave Suite 205 Miramar, FL 33027, USA

North America Cummins Power Generation Warranty Returns Doors 127-131 1400 73rd Avenue NE Minneapolis, MN 55432

Section 3 Page 21 of 23

Consignment Order Process

Parts Return/Scrap If the parts are not requested to be returned and the claim has been settled, the parts may be scrapped. When returning parts in North America, it is mandatory to use one of the referred carriers from Minneapolis/Fridley, Minnesota listed below. Zip Code

Carrier

01000-13999

UPS/Roadway

14000-14799

UPS/Holland

14800-25499

UPS/Roadway

24600-31999

UPS/Holland

32000-34999

UPS/CF

35000-38599

UPS/Holland

38600-39999

UPS/American

40000-54999

UPS/Holland

55000-55499

Call 763-5299

55500-56799

UPS/Holland

56800-58999

UPS/American

59000-59999

UPS/Roadway

60000-63999

UPS/Holland

64000-79999

UPS/American

80000-99499

UPS/Watkins

xxii © 2000 Cummins Power Generation October 21, 2008

Page

Consignment Order Process

Stolen Products •

Dealers must contact their Cummins Power Generation Distributor in the event of a stolen product.

•

The distributor will call Cummins Power Generation Warranty of all known stolen or recovered products.

•

When reporting a stolen unit, you need to have the serial number and phone number of person to be contacted.

•

The stolen product will be recorded as stolen in the Cummins Power Generation serial number file–accessible to all service locations. See Cummins Power Generation Warranty Screen #4 (Serial and Claim Inquiry). Unit stolen indicator Y = Yes and N = No.

•

If a person brings a stolen unit in for repair, the Warranty Administrator needs to contact the person that appears on the Cummins Power Generation Warranty System screen. If this person confirms the unit as stolen, call the police and the Cummins Power Generation Warranty Administrator.

Progressive Damage Limits Generator sets, when safety shutdowns or warnings are intentionally disconnected, are limited to the maximum progressive damage reimbursed under warranty as follows: •

Engine as outlined in the Cummins administrative procedures.

•

Main Alternator stator and rotor electrical failures are not covered. Limited to diodes, surge protection, exciter windings, and regulator.

•

Cooling system limited to hoses, clamps, and mechanical mounting. Radiator or heat exchanger core damage from excess pressure or heat is not covered.

•

Mechanical mounting system limited to integral vibration isolation, welds, bolted connections, and guarding.

•

Excluded are all connected transfer devices, paralleling switchgear, and connected accessories.

xxiii © 2000 Cummins Power Generation October 21, 2008

Page

Consignment Order Process

Warranty Claims and Registration Section 4

xxiv © 2000 Cummins Power Generation October 21, 2008

Page

Table of Contents

Warranty Claims and Registration

Table of Contents Introduction ..................................................................................................................................................1 Extended Warranty .....................................................................................................................................2 Accessing the Software ................................................................................................................................4 Warranty Claim System Main Menu ..........................................................................................................4 Unfinished Claim Selection Window (button 1)........................................................................................8 Onan Claim Window (button 2) .................................................................................................................9 Warranty Claim Inquiry Window (button 3)..........................................................................................10 Warranty Claim Inquiry: Execute Query .................................................................................................11 Warranty Claim Inquiry: List Distributors ..............................................................................................13 Warranty Claim Inquiry: Claim Inquiry Window ....................................................................................14 Serial Query Window.......................................................................................................................................... 15 Parts Input Window............................................................................................................................................. 15 Travel Details Window ....................................................................................................................................... 16 Other Claimables Window .................................................................................................................................. 16 SRT Input Window ............................................................................................................................................. 17 CCC Input Window............................................................................................................................................. 17 Claim Notes Window .......................................................................................................................................... 18

Serial Inquiry Window (button 4) ............................................................................................................19 Serial Inquiry: Warranty Serial Inquiry Window......................................................................................21 Serial Inquiry: Warranty Claims Window.................................................................................................22 Onan Claim History Window.............................................................................................................................. 23 Serial History Query ........................................................................................................................................ 24 Parts History .................................................................................................................................................... 24 Travel Details................................................................................................................................................... 25 Others Claimables History............................................................................................................................... 25 Complaint/Cause/Corrections.......................................................................................................................... 26 Claims Notes (History) .................................................................................................................................... 27

Serial Inquiry: Extended Registration Details Window ............................................................................28 Serial Inquiry: Product Registration Group Window ...............................................................................29 Seven Digit Serial Query Window (button 5)..........................................................................................30 Distributor Claim Performance Reporting Window (button 6) ............................................................32 Claims Awaiting Material Inquiry Window (button 7)..........................................................................34 Claim Discrepancy Reporting Window (button 8) .................................................................................36 Warranty Coverage Inquiry Window (button 9)....................................................................................37 Warranty Coverage Inquiry: Coverage Inclusions List Window ..............................................................39 Warranty Coverage Inquiry: Coverage Exclusions List Window..............................................................40 Warranty Coverage Inquiry: Coverage Travel Limits List Window .........................................................41 Warranty Coverage Inquiry: Coverage Travel Exceptions List Window ..................................................42 Warranty Coverage Inquiry: Coverage Price List Window ......................................................................43 Vendor Serial Inquiry Window (button 10) ............................................................................................44 Onan Warranty Claim System Window (button 12) ..............................................................................45 Extended Warranty Not Registered (Button 1).........................................................................................46 Product and Extended Warranty Registration (Button 2) ......................... Error! Bookmark not defined. Base Registration................................................................................................................................................. 49 Extended Warranty.............................................................................................................................................. 50 Upgrading Extended Warranty ........................................................................................................................ 51 System (Multiple) Base Registration .................................................................................................................. 53

Table of Contents

Warranty Claims and Registration

Appendix .....................................................................................................................................................55

July, 2007 © 2007 Cummins Power Generation

Section 4 Page ii

Introduction

Warranty Claims and Registration

Introduction Electronic Claim Submittal (applicable for North America only) The electronic Warranty Claims and Registration System is a Oracle-based software that Cummins Power Generation’s distributors can access to retrieve warranty claims and coverage information using serial and/or model numbers. Distributors can also use the system to retrieve and review serial or model number information. This section describes how to use the electronic Warranty Claims and Registration System.

Paper Claim If you do not have access to the electronic Warranty Claims and Registration, complete the paper registration form (see section 12) and submit it to the Cummins Power Generation Warranty Department.

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 1 of 56

Extended Warranty

Warranty Claims and Registration

Extended Warranty Restrictions •

The warranty registration must be submitted when extended warranty coverage is purchased with the unit.

•

If the extended coverage is not purchased at the time of the original sale, a purchase order must be submitted with the extended warranty registration within the first 12 months after date in service. Purchase of extended warranty will not be allowed beyond the 12 months after date in service.

•

A late fee will be assessed for warranties not registered within 12 months from the date of start-up. Reference appendix for late fees.

•

When extended coverage is purchased within 12 months after the product is placed in service, the warranty start date is the original start-up date.

•

Extended warranty is available in all regions. Cummins Encompass program applies. Please see the appendix for your region for applicable extended coverage details.

Extended Warranty Upgrade If an Extended Warranty was already purchased, and a more comprehensive program is added during the first year, then the following applies (see Page 49 for instructions): •

The cost will be the full price of the new coverage.

•

There is no refund or rebate on the original extended coverage. Continued

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Section 4 Page 2 of 56

Extended Warranty

Warranty Claims and Registration

Registration Label When an Extended Warranty is accepted by Cummins Power Generation a Warranty Registration Label will be generated and mailed to the Distributor registering the product(s). The label(s) must be affixed to the generator, transfer switch or switch gear where it will be protected from weather or damage. The following information is printed on the label. •

Coverage Description

•

Coverage Type

•

Start-up Date

•

Model

•

Serial Number

•

Equipment Registration Number

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 3 of 56

Unfinished Claim Selection Window (button 1)

Warranty Claims and Registration

Accessing the Software Instructions 1. Access the Internet. 2. Enter the pathname http://wwwi.onan.com for intranet users and http://cummins05.cummins.com for

extranet users to access the Warranty application menu. 3. Located on the right hand side of the screen, under your tools, is the link to Warranty Claims and

Registration application, as well as a link to Logon help to new Warranty Claims & Reg. Please see Figure 1. 4. Click on the option Warranty Claims and Registration. A dialog box requesting your username and

password will display. 5. Enter your username (racf ID/ WWID) and password (WWIMS/ LDAP) and click submit. Choose the

OK button. The Warranty Claim System window containing the main menu will open. See figure 2.

Figure 1

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 4 of 56

Unfinished Claim Selection Window (button 1)

Warranty Claims and Registration

Figure 2

1. Enter your WWID (racf ID) 2. Enter your WWIMS password

3. Click “Submit”

6. After clicking submit, another dialogue box will open. At this time enter your username (racf ID) and

your warranty password. You will also be required to enter the database (hpp1). See figure 3. Figure 3

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 5 of 56

Unfinished Claim Selection Window (button 1)

Warranty Claims and Registration

Username: WWID (racf ID) Password: warranty password Database: hpp1 Then click on “Connect”.

Warranty Claim System Main Menu Figure 1

Choose button 1 for instructions on Unfinished Claim Selection (Figure Choose button 3 for Warranty Claim Inquiry. See Figure for Choose button 5 for instructions on Seven Digit Serial Query (Figure 12). Choose button 7 for Warranty Claim Awaiting Material (Figure Choose button 9 for instructions on Warranty Coverage Inquiry Button 11 is for internal administration use only and is not July, 2007 described in this

© 2007 Cummins Power Generation

Customer will default to “parent” number. You must enter your branch number to view information for your specific branch (for buttons 2, 3, Choose button 2 for instructions on New Claim Input (Figure Choose button 4 for instructions on Serial & Claim Inquiries (Figure ). Choose button 6 for instructions on Distributor Claim Performance Reporting (Figure 14).

Choose button 8 for instructions on Claim Discrepancy Reporting (Figure 18). Choose button 10 for instructions on Vendor Serial Inquiry (Figure Choose button 12 for instructions on ProductSection 4 Registration and Extended Page 6 of 56 Warranty Menu (Figure 27)

Unfinished Claim Selection Window (button 1)

July, 2007 © 2007 Cummins Power Generation

Warranty Claims and Registration

Section 4 Page 7 of 56

Unfinished Claim Selection Window (button 1)

Warranty Claims and Registration

Unfinished Claim Selection Window (button 1) Instructions The “Unfinished Claim Selection” window will display after choosing the Unfinished Claim Selection button (number “1”) from the Onan Warranty Claim System Main menu. Use this window to view a list of unfinished claims. The callouts below explain the fields in the window. To delete a record, do the following: 1. Click on the Sel button of line you want to delete. The Claim Input window will then display. 2. Choose the Delete button. 3. Select the Commit button, and 4. Select the Exit button. The Unfinished Claim Selection window will then display. The line

you deleted will still appear, but will disappear when you exit the window.

Figure 4

This is the dealer number. If “N” appears, then the claim is

This is date the claim was originally

This is the total amount of

Choose the Exit button to return to the main menu (Figure 1), or select

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 8 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Onan Claim Window (button 2) Description The “Onan Claim” window will display after choosing the New Claim Input (number “2”) from the Onan Warranty Claim System Main menu. Use this window to enter a new warranty claim. NOTE: If a distributor does not have access to the online Warranty Claims and Registration system, they can fill out and submit a paper form for a warranty claim. Examples of the Cummins Power Generation forms are shown in the appendix. Figure 5

Choose the Exit button to return to the main menu (Figure 1), or select

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 9 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Warranty Claim Inquiry Window (button 3) Description The “Warranty Claim Inquiry by Distributor Code” window will display after choosing the Warranty Claim Inquiry button (number “3”) from the Onan Warranty Claim System Main menu (Figure 3). Follow the instructions in the callouts below. Figure 6

Your distributor code number will display here. To query a specific distributor or dealer, enter the number then choose the Query button. Otherwise, leave fields blank to query all distributors and dealers authorized under your To query a specific claim number, enter the number and choose the Query button.

Choose the QUERY button once to display warranty claim information. Choose button twice to display a form to make a claim inquiry for a distributor or dealer (Figure ). Choose the List button to display the List of Values form containing the distributor codes and names (Figure ). Note: Your cursor must be in the DIST CODE field, and you can only select those codes that you are authorized to use (e.g.,

July, 2007 © 2007 Cummins Power Generation

Choose the Exit button to return to the main menu (Figure 1), or select

Choose the CLM INQ button (Claim Inquiry) to verify recent warranty claim information that is less than thirteen months old (Figure

Continued

Section 4 Page 10 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Warranty Claim Inquiry: Execute Query Figure 7

1) After choosing the Query button, the warranty claim information for the past 12 months, listed by distributor code, will display.

See the Status code definitions in the table below.

2) Choose the Query button (again) and a blank form displays that allows you to enter a specific query (Figure ).

Status Codes Code

Definition

C

Closed

O

Open A

Approved

D

Disallowed

I

In process

P

Paid

July, 2007 © 2007 Cummins Power Generation

I

Awaiting supporting material

M

Awaiting materials

Z

Awaiting materials and supporting documents.

Section 4 Page 11 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Figure 8

3) Enter your distributor code number (or code that you have authorization to 4) Enter either a distributor’s claim number or dealer’s

5) Choose the ExeQry (Execute Query) button. Note: The button changed from Query to ExeQry when blank form was displayed.

Figure 9

Also, to enter another query, you can • Select Query →Enter, to clear the form. • Enter your query information. • Select Query → Execute.

6) Claim data displays as result of query.

7) To enter another query, choose the Query button to clear the form. Enter your query information, then choose

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 12 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Warranty Claim Inquiry: List Distributors Figure 10

1) Choose the List button to display the List of Values form containing the distributor codes and names. Note: Your cursor must be in the DIST CODE field, and you can only select those codes that you

Figure 11

2) The list of distributor’s codes and their names will display.

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 13 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Warranty Claim Inquiry: Claim Inquiry Window Figure 12

Choose Serial button to view Serial Query window

Choose Notes window to view Claim Notes

Choose Parts button to view Part Input window Choose Travel button to view travel details (Figure ).

July, 2007 © 2007 Cummins Power Generation

Choose Other button to view Other Claimables window. (Figure ).

Choose SRT button (standard repair time) to view SRT Input window

Choose CCC button to view Complaint/Cause/ Correction window

Section 4 Page 14 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Serial Query Window Figure 13

Use this window to find your serial or model numbers. Note, if generator set is not in service yet, then the Hours and Start Date fields will be blank.

Parts Input Window Figure 14

Use this window to verify which parts were replaced on the generator set and the prices paid for the parts. Remove manual ref

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 15 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Travel Details Window Figure 15

Use this window to verify the labor hours, mileage, and total amount that distributor will be reimbursed for a repair.

Road time for distributor’s repair technician. Number of hrs × approved labor rate.

If the travel time is over 10 hours then meals and lodging charges apply.

Maximum travel mileage that Cummins/Onan will pay the distributor for this Maximum total travel amount (travel mileage × approved rate). Total reimbursable repair amount, which includes labor, mileage, and

Other Claimables Window Figure 16

Use this window to enter miscellaneous charges that do not have a Cummins Power Generation part number.

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 16 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

SRT Input Window Figure 17

Use this window to enter the labor time recorded for the repair.

Show break down of Non SRT time.

CCC Input Window Figure 18

Use this window to enter the record of the repair. ADD: rules for CCC Objective, specific, concise

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 17 of 56

Warranty Claim Inquiry Window (button 3)

Warranty Claims and Registration

Claim Notes Window Figure 19

Use this window to view notes. These are either notes from the Cummins/Onan employee to the Distributor or notes from the computer system regarding errors.

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 18 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Serial Inquiry Window (button 4) Description The Serial Inquiry window will display after choosing the Serial and Claim Inquiry button (number “4”) from the Onan Warranty Claim System Main menu (Figure 3). Follow the instructions in the callouts below.

Figure 20

1) Enter the valid Onan serial number to display data pertaining to the

2) Choose the Execute Query button to run the query. (You can also press Ctrl/F11, or select Execute from the Query menu in the toolbar).

July, 2007 © 2007 Cummins Power Generation

Choose the Exit button to return to the main menu (Figure 1), or select

Section 4 Page 19 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Figure 21

Choose the Vendor button to display the Warranty Serial Inquiry window Choose the Claim button to display the Warranty Claims window (Figure ).

July, 2007 © 2007 Cummins Power Generation

Choose the Group button to display the Product Registration Group Details window Choose the Registration button to display the Extended Registration Details window (Figure 10).

Section 4 Page 20 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Serial Inquiry: Warranty Serial Inquiry Window Figure 22

1) Vendor details will display after choosing the Vendor button from the Serial Inquiry window.

Note: If no data is found to display on the Warranty Serial Inquiry window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

2) Choose on the Exit button to return to the Serial Inquiry window (Figure ).

Section 4 Page 21 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Serial Inquiry: Warranty Claims Window Figure 23

2) Click on the SEL button to display the Onan Claim Inquiry

1) Warranty claims data will display after choosing the Claim button from the Serial Inquiry window. Depending on the serial number entered, data can display in one or both

3) Click on the SEL button to display the Onan Claim History window (Figure 2).

Note: If no data is found to display on the Warranty Claims window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

4) Choose on the Exit button to return to the Serial Inquiry window (Figure ).

Section 4 Page 22 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Onan Claim History Window

Description To view claim history that is thirteen months and older on a serial number, the Onan Claim History window has options for accessing different claim information. See the callouts below for descriptions. Figure 2

Choose the Serial button to display the “Serial History Query” window Choose the Parts button to display the “Parts History” window (Figure 4). Choose the Travel button to display the “Travel Details” window (Figure

July, 2007 © 2007 Cummins Power Generation

Choose the Notes window to display “Claim Notes (History)” window

Choose the SRT button to display “SRT History” window

Choose the CCC button to display Complaint/ Cause/ Correction” window

Choose the Other button to display “Others Claimables History” window (Figure

Section 4 Page 23 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Serial History Query Figure 3

Parts History Figure 4

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Section 4 Page 24 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Travel Details Figure 5

Others Claimables History Figure 6

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Section 4 Page 25 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

SRT History Figure 7

Complaint/Cause/Corrections Figure 8

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Section 4 Page 26 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Claims Notes (History) Figure 9

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Section 4 Page 27 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Serial Inquiry: Extended Registration Details Window Figure 10

1) Registration details will display after choosing the Registration button from the Serial Inquiry window.

Note: If no data is found to display on the Warranty Serial Inquiry window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

2) Choose on the Exit button to return to the Serial Inquiry window (Figure ).

Section 4 Page 28 of 56

Serial Inquiry Window (button 4)

Warranty Claims and Registration

Serial Inquiry: Product Registration Group Window Figure 11

1) Product registration details displays after choosing the Group button from the Serial Inquiry window.

Note: If no data is found to display on the Warranty Serial Inquiry window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

2) Choose on the Exit button to return to the Serial Inquiry window (Figure ).

Section 4 Page 29 of 56

Seven Digit Serial Query Window (button 5)

Warranty Claims and Registration

Seven Digit Serial Query Window (button 5) Description The Seven Digit Serial Query window will display after choosing the Seven Digit Serial Query button (number “5”) from the Onan Warranty Claim System Main menu (Figure 3). Follow the instructions in the callouts. Use this window to retrieve the entire ten-digit serial number, model number, and building date—all needed to order parts. This window is especially helpful for retrieving a serial number when the nameplate is missing from the generator set or you cannot read the entire ten-digit serial number.

Figure 12

1) Enter the last seven digits of the serial number.

2) Click on the Query button. All serial/model number information will

July, 2007 © 2007 Cummins Power Generation

Choose the Exit button to return to the main menu (Figure 1), or select

Section 4 Page 30 of 56

Seven Digit Serial Query Window (button 5)

Warranty Claims and Registration

Figure 13

3) The information needed to order parts will display (the entire 10-digit serial number, model number, and

4) To enter another query, choose the Query button to clear the form. Then enter a 7-digit serial number, and choose the ExeQry button.

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 31 of 56

Distributor Claim Performance Reporting Window (button 6)

Warranty Claims and Registration

Distributor Claim Performance Reporting Window (button 6) Description The “Distributor Claim Performance Reporting” window will display after choosing the Distributor Claim Performance Reporting button (number “6”) from the Onan Warranty Claim System Main menu. The distributor uses this window to view information about their branches and dealers. Because this is a secure system, only the branches and dealers the distributor has authorization for will display. Figure 14

1) Click on the SEL button next to the Customer number you want to view. For example, select number 6371. All the dealers for

Choose the Exit button to return to the main menu (Figure 1), or select

Continued

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Section 4 Page 32 of 56

Distributor Claim Performance Reporting Window (button 6)

Warranty Claims and Registration

Figure 15

2) Dealer information will display for number 6371.

1

6

2

3

4

5

7

8

9

10

2

Field Descriptions 1

Previous accounting month data as captured by Onan month end processing.

2

Count of claims paid.

3

Count of claims disallowed.

4

Average days from failure date to file date.

5

Average days from file date to paid date.

6

Current (YTD) performance (January 1st to end of previous accounting month).

7

Count of claims paid.

8

Count of claims disallowed.

9

Average days from failure date to file date.

10

Average days from file date to paid date.

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Section 4 Page 33 of 56

Claims Awaiting Material Inquiry Window (button 7)

Warranty Claims and Registration

Claims Awaiting Material Inquiry Window (button 7) Description The “Claims Awaiting Material Inquiry” window will display after choosing the Claims Awaiting Material Inquiry button (number “7”) from the Onan Warranty Claim System Main menu. The distributor uses this window to view a list of claims with material waiting for return to Cummins Power Generation (Figure 16). Select a specific claim and information about the part(s) will display on a subsequent window (Outstanding Parts Details window, Figure 17). Figure 16

2) Choose the SEL button next to the claim line you want to view. For example, select claim number 239584. The part information for that claim number will

1) Choose the Query button to display list of

July, 2007 © 2007 Cummins Power Generation

Choose the Exit button to return to the main menu (Figure 1), or select

Section 4 Page 34 of 56

Claims Awaiting Material Inquiry Window (button 7)

Warranty Claims and Registration

Figure 17

3) The part information displays for the claim line

July, 2007 © 2007 Cummins Power Generation

Section 4 Page 35 of 56

Claims Discrepancy Reporting Window (button 8)

Warranty Claims and Registration

Claim Discrepancy Reporting Window (button 8) Description The “Claim Discrepancy Reporting” window will display after choosing the Claim Discrepancy Reporting button (number “8”) from the Onan Warranty Claim System Main menu. Distributors use this window to view a summary of rejected/disallowed claims for the previous accounting month, so that opportunities for process improvement can be identified and corrective action taken. Follow the instructions in the numbered callouts below. The other callouts provide descriptions of the fields. Total warranty claims accepted into the warranty system.

Figure 18

1) Your distributor code will display here. If authorized for more than one code, you can enter another code

Total claims rejected back to the distributor. Total claims disallowed. These claims were disallowed after being accepted into the Percent of claims disallowed. Calculated by claims accepted. The disallowed are those that came into the system and

Reason for rejection with the number of times the error has

2) Choose the Execute Query button to display

July, 2007 © 2007 Cummins Power Generation

Reason for disallowed with the number of times the error has occurred.

Choose the Exit button to return to the main menu (Figure 1), or select

Section 4 Page 36 of 56

Warranty Coverage Inquiry Window (button 9)

Warranty Claims and Registration

Warranty Coverage Inquiry Window (button 9) Description The “Warranty Coverage Inquiry” window will display after choosing the Warranty Coverage Inquiry button (number “9”) from the Onan Warranty Claim System Main menu (Figure 3). Use this window to display details of the various extended warranty coverages. Any base, extended, or special extended coverage may be viewed by entering the warranty coverage ID for that coverage. Figure 19

1) Enter the Coverage

2) Choose the Execute Query button to run the query. You can also do one of the following:

Choose the Exit button to return to the main menu (Figure 1), or select Action →

• Press Enter key. • Press Ctrl/F11. • Select Execute from the Query menu in the toolbar.

Continued

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Section 4 Page 37 of 56

Warranty Coverage Inquiry Window (button 9)

Warranty Claims and Registration

Figure 20

1) Enter a coverage ID number (or choose the List button and select a coverage ID from

Choose the Inclusion button to display the “Coverage Inclusions List” window (Figure 21).

Choose the Exclusion button to display the “Coverage Exclusions List” window Choose the Travel Limit button to display the “Coverage Travel Limit List” window (Figure 23).

July, 2007 © 2007 Cummins Power Generation

Choose the List button to display coverage ID numbers and

Choose the Price button to display the “Coverage Prices List” window Choose the Travel_Excep button to display the “Coverage Travel Exceptions List” window (Figure 24).

Section 4 Page 38 of 56

Warranty Coverage Inquiry Window (button 9)

Warranty Claims and Registration

Warranty Coverage Inquiry: Coverage Inclusions List Window Figure 21

1) Details of what is covered in the warranty will display, after choosing the Inclusion button from the Warranty Coverage Inquiry window.

Note: If no data is found to display on the Warranty Serial Inquiry window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

2) Choose the Exit button to return to the Warranty Coverage Inquiry window (Figure

Section 4 Page 39 of 56

Warranty Coverage Inquiry Window (button 9)

Warranty Claims and Registration

Warranty Coverage Inquiry: Coverage Exclusions List Window Figure 22

1) Details of what is not covered in the warranty will display, after choosing the Exclusion button from the Warranty Coverage Inquiry window.

Note: If no data is found to display on the Warranty Serial Inquiry window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

2) Choose on the Exit button to return to the Warranty Coverage Inquiry window (Figure

Section 4 Page 40 of 56

Warranty Coverage Inquiry Window (button 9)

Warranty Claims and Registration

Warranty Coverage Inquiry: Coverage Travel Limits List Window Figure 23

1) Coverage details will display, after choosing the Travel Limits button from the Warranty Coverage Inquiry window.

Note: If no data is found to display on the Warranty Serial Inquiry window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

2) Choose on the Exit button to return to the Warranty Coverage Inquiry window (Figure

Section 4 Page 41 of 56

Warranty Coverage Inquiry Window (button 9)

Warranty Claims and Registration

Warranty Coverage Inquiry: Coverage Travel Exceptions List Window Figure 24

1) The generator applications not covered for travel expenses in the warranty will display, after choosing the Travel_Excep button from the Warranty Coverage Inquiry window.

Note: If no data is found to display on the Warranty Serial Inquiry window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

2) Choose on the Exit button to return to the Warranty Coverage Inquiry window (Figure

Section 4 Page 42 of 56

Warranty Coverage Inquiry Window (button 9)

Warranty Claims and Registration

Warranty Coverage Inquiry: Coverage Price List Window Figure 25

1) Coverage details will display, after choosing the Price button from the Warranty Coverage Inquiry window. You can check warranty prices for a specific model or KW range.

Note: If no data is found to display on the Warranty Serial Inquiry window, the message “Query caused no records to be retrieved” will appear in the message line.

July, 2007 © 2007 Cummins Power Generation

2) Choose on the Exit button to return to the Warranty Coverage Inquiry window (Figure

Section 4 Page 43 of 56

Vendor Serial Inquiry Window (button 10)

Warranty Claims and Registration

Vendor Serial Inquiry Window (button 10) Description The “Vendor Serial Inquiry” window will display after choosing the Vendor Serial Inquiry button (number “10”) from the Onan Warranty Claim System Main menu (Figure 3). Use this window to find the Cummins Power Generation model and serial number when they have the vendor serial number.

Figure 26

1) Enter the vendor’s serial number. 2) Enter the vendor’s account number. (Choose the List button for

3) Choose the Execute Query button.

July, 2007 © 2007 Cummins Power Generation

Choose the List button for a list of vendor account numbers.

Choose the Exit button to return to the main menu (Figure 1), or select

Section 4 Page 44 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

Onan Warranty Claim System Window (button 12) Description The “Onan Warranty Claim System” window will display after choosing the Product Registration & Extented Warranty Menu button (number “12”) from the Onan Warranty Claim System Main menu (Figure 3). Use this window to identify gensets and/or equipment that has been purchased with extended warranty but not yet registered with Cummins Power Generation. Note: The date format is “day-month-year” (e.g., 18-AUG-01), when entering dates for registering gensets, transfer switches, controls, and engines.

Figure 27

Select button 1 to view product warranty on a unit not yet registered (Error! Select button 2 to register new product (Error! Reference Choose the Exit button to return to the main menu (Figure 1), or select

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Section 4 Page 45 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

Extended Warranty Not Registered (Button 1) Figure 28

1) Enter distributor’s code in Cust Code

3) Information will display. You can scroll through list to view information. Or, print screen.

July, 2007 © 2007 Cummins Power Generation

2) Choose the Execute Query button.

Section 4 Page 46 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

Product and Extended Warranty Registration (Button 2) Figure 50

1) Enter serial number and required information (see field descriptions below).

1 2 3

4 6

5 7

8

9 10 11

12 13 14 15 16

17

18

22

23

19 20 21

Note: If exiting from a blank screen, choosing the Exit button the first time will cancel the query mode, choosing it a second time exits the window.

Field Descriptions 1

Serial - (Required.) Enter the unit serial number. The model will then display.

2 3

Servicing Dist – Enter servicing distributor account number if different than the seller (e.g., you are servicing it, someone else may have sold it). To find another distributor’s account number, choose LOV button and select the distributor’s name and percent (e.g., Cummins Atlantic, Inc.%).

4

Ship Date – (Displays.) The ship date from Cummins Power Generation / Onan.

5

Dist Sale Date – (Optional.) Enter date sold by distributor to dealer / end user.

6

Unit Purch Date – (Required.) Enter date product was purchased by end user.

7 In Service Date – (Required.) Enter the date product was placed in service. Registration Date – (Required.) Enter registration filing date. 8 Key Market – (Displays). To change, choose the List of Values button (LOV) and select a key market code from the list. July, 2007 © 2007 Cummins Power Generation

Section 4

Page 47 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

Field Descriptions, continued 9

10 11

Duty Cycle – Choose the LOV button, and select a duty cycle code from the list. An explanation of codes is shown on the right-hand side of the list. Warr Appl – (Required.) Choose the LOV button and select a warranty application code. Warranty Cov ID – (Displays.)

12

Owner Name – (Required.) Enter owner’s name.

13

Contact Name – Enter the contact name if known.

14

Addr1 – (Required.) Enter street number or PO box number of owner.

15

City – (Required.) Enter city name of owner.

16

State – (Required). Choose the LOV button and select a state name from the list.

17

Zip – Enter the zip code.

18

Country – (Required.) Choose the LOV button and select a country from the list.

Equipment Site Address Note: Complete & Accurate Equipment Site Address is required for Travel. 19

Street Address – (Required.) Enter equipment site street address where service will take place. Address must be a valid street address, do not use a PO box. Street address validation can be preformed using www.USPS.com. See instructions in Appendix. For mobile applications (RV) where travel is not covered by warranty, re-enter owner address.

20

City – (Required.) Enter city name where equipment is located / serviced. US Distributor & Branch locations should use the LOV button to select city.

21

State – (Required.) Choose the LOV button and select a state name from the list.

22

Zip – (Required.) Enter 5 digit zip code.

23

Country – (Required.) Choose the LOV button and select a country from the list

Address Validation: A valid street address, city, state, zip and country combination must be entered in equipment site address fields (19 thru 23) and is required for submittal of travel on warranty claims. Incorrect address validation will result in claim rejection by the PGG Warranty Administrator. In the event that a valid street address is not available at a equipment service site (e.g., remote locations), the street address entry should show “Remote Location – no street address available”. However, a valid City, State, Zip, and Country designation is still required for submittal (use nearest city location). July, 2007 © 2007 Cummins Power Generation

Section 4 Page 48 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

www. mapquest.com and www.USPS.com : Publicly available internet websites such as www.Mapquest.com & www.usps.com are useful tools and are encouraged for pre-validation of service site address locations prior to submittal of warranty registration. USPS.com is capable of validating proper address & zip combinations. Mapquest is useful for identifying location and miles. Instructions on their use are shown in the Appendix.

Base Registration Figure 29

2) After entering the serial information, choose the Base Regstrn button to enter a single base 4) Choose Commint/Next button to complete the single base

3) A message confirming the base registration will display. Note: Message not installed yet (Sept

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Section 4 Page 49 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

Extended Warranty Figure 30

2) After entering the serial number information , choose the Ext Regstrn button to enter an extended warranty (or an upgrade). The Extended Registration window will open (Figure 31) Note, an extended warranty must be done within 1 year of purchase. See the Warranty Administration Manual

3) Enter your Cummins account number. Or, choose LOV Figure 31 button for list of account numbers. 4) Enter the registration purchase date

5) Enter the purchase order number if the warranty was not sold with 6) If the Sold with Unit? check box is selected, then coverage is sold with the unit.

7) If coverage is not sold with the unit, in the Coverage ID field, choose the LOV button for a list of available coverages. Select a coverage and press the

8) If unit is not registered one year from start-up, a late authorization number is needed before entering the registration. (A late fee will be charged.) If coverage was sold with the unit, a late authorization number will not be needed. The Late Fee amount field will populate when

See Figure 36 on page 49. 9) Choose the Register Ext button to complete the

July, 2007 © 2007 Cummins Power Generation

10) A message confirming the extended registration will display. Note: Message not installed yet

Section 4 Page 50 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

Upgrading Extended Warranty Figure 32

2) After entering the serial number information, choose the Ext Regstrn button to upgrade a warranty (or enter an extended warranty). The Extended Registration window will open (Figure 33)

Figure 33

3) Choose the Upgrade button. The Upgrade Extended Warranty box will

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Section 4 Page 51 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

Figure 34

4) In the New Coverage ID field, choose the LOV button for list of coverage programs. Select a program and press your Enter key. The new price will display.

5) Choose the Commit button

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Section 4 Page 52 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

System (Multiple) Base Registration Figure 35

Figure 36

2) After entering serial information, choose System button to complete (multiple) base system registrations for gensets, switches, power command, and components being registered together for base warranty, (which is 1 year or 90 days). The System Registration window will open (Figure 36).

3) The system ID and first line data automatically

4) Begin entering the serial numbers in the lines below.

5) When all equipment numbers have been entered, choose the Commit button. A message box will display (Figure 37).

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Section 4 Page 53 of 56

Onan Warranty Claim System Window (button 12)

Warranty Claims and Registration

Figure 37

6) Choose the Save button.

7) Choose the Exit

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Section 4 Page 54 of 56

Appendix

Warranty Claims and Registration

Appendix

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Section 4 Page 55 of 56

Appendix

Warranty Claims and Registration

www.usps.com – Address Validation Select: Find Zip Code from address

1

or Find City from Zip Code

2

3

www.mapquest.com – Map & Distance Validation 1. MapQuest on internet to determine Map miles: http://www.mapquest.com/directions/ 2. Enter Start Address - Distributor Service Site Address 3. Enter End Address - Service Site Address Location 4. Click on "Get Directions" button. 5. MapQuest will output "one way" minimum travel miles and estimated drive time. Check the "From" and "To" addresses displayed on the Mapquest output to validate the equipment site address location.

One Way Map Miles = 27 Miles Round Trip Map Miles = 27 x 2 =

July, 2007 © 2007 Cummins Power Generation

54 Miles

Section 4 Page 56 of 56

Appendix

Warranty Claims and Registration

Zip Code Map Instructions The following instructions can be used to aid in determining unknown Zip Codes. The website information below will present a map showing Zip Code boundaries, which can be used to identify a specific zip code for a given street address, city or state area. • Go to web site: http://zip.langenberg.com/#ZipCodeMaps • Using the “ESRI” Zip Code Maps section: Enter Address, City, State or City, State or Zip Code

• Click on “Go” button

• Expand or Zoom the presented map to reveal area zip codes.

To Scroll map, click on desired direction.

Identify required Zip Code on regional map

July, 2007 © 2007 Cummins Power Generation

Adjust Zoom

Use Zoom Setting #6 for most maps

Section 4 Page 57 of 56

Commercial Generator Sets Section 5

Table of Contents Introduction ..................................................................................................................................................1 Section Description.....................................................................................................................................1 Warranty Start Dates ..................................................................................................................................2 Determining Start Dates..............................................................................................................................2 Resources ....................................................................................................................................................2 Travel ........................................................................................................ Error! Bookmark not defined. Parts and Kits ..............................................................................................................................................3 Determining Applicable Warranty Coverage..............................................................................................3 Limitations ....................................................................................................................................................4 Removal and Reinstallation ........................................................................................................................4 Product Adjustments...................................................................................................................................4 Travel ..........................................................................................................................................................4 Warranty Descriptions .................................................................................. Error! Bookmark not defined. Standby Power Two-Year Comprehensive L027 ..................................... Error! Bookmark not defined. Standby Power Two-Year Comprehensive L027 (AB2001-01/AB2003-01)Error! Bookmark not defined. One Year Base Warranty L028 ...................................................................................................................5 One Year Base Warranty L028 (AB2001-01)............................................................................................5 Standby Power Two-Year Comprehensive L029 .......................................................................................6 Standby Power Two-Year Comprehensive L029 (AB2001-01/AB2003-01) ............................................6 Standby Power Five-Year Basic L030........................................................................................................6 Standby Power Five-Year Basic L030 (AB2001-01/AB 2003-01) ...........................................................6 Standby Power Five-Year Comprehensive L031........................................................................................8 Standby Power Five-Year Comprehensive L031 (AB2001-01/AB2003-01) ............................................8 Prime Power Two-Year Basic L040 ...........................................................................................................9 Prime Power Two-Year Basic L040 (AB2001-01/AB2003-01)................................................................9 Standby Power Five-Year Basic L076...................................................... Error! Bookmark not defined. Standby Power Five-Year Basic L076 (AB2001-01/AB2003-01) ........... Error! Bookmark not defined. Prime Power Three-Year Basic L093 ....................................................... Error! Bookmark not defined. Prime Power Three-Year Basic L093 (AB2001-01/AB2003-01)............. Error! Bookmark not defined. Standby Power Ten-Year Major Components L041.................................................................................10 Years 1 and 2....................................................................................................... Error! Bookmark not defined. Years 3 Through 5............................................................................................... Error! Bookmark not defined. Years 6 Through 10............................................................................................. Error! Bookmark not defined.

Standby Power Ten-Year Major Components L041 (AB2001-01/AB2003-01) ......................................10 Years 1 and 2....................................................................................................................................................... 10 Years 3 Through 5............................................................................................................................................... 11 Years 6 Through 10............................................................................................................................................. 12

Utility Load Management Two-Year Comprehensive L053 ....................................................................13 Utility Load Management Two-Year Comprehensive L053 (AB2001-01/AB2003-01)..........................13 Utility Load Management Five-Year Basic L054.....................................................................................14 Utility Load Management Five-Year Basic L054 (AB2001-01/AB2003-01) ..........................................14 Utility Load Management Five-Year Comprehensive L055.....................................................................15 October 21, 2008 © 2007 Cummins Power Generation

Section 5 Page i

Table of Contents

Commercial Generator Sets

Utility Load Management Five-Year Comprehensive L055 (AB2001-01/AB2003-01) .........................15 Power Command Network on Set ............................................................................................................16 Specialty Commercial Products ................................................................................................................17 PowerCommand Network and Accessory/Parts .......................................................................................17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page ii

Introduction

Commercial Generator Sets

Introduction Section Description This section of the manual describes the details of Cummins Power Generation commercial base and extended warranties. The section is organized into the following categories: •

Warranty Administrative Procedures - Outlines warranty policies that are common to all commercial warranties.

•

Base Warranty - Details coverage and limitations of the Commercial Products Base Warranty.

•

Extended Warranties - Details coverage and limitations of specific Commercial Products Extended Warranties.

Due to Y2K and the sudden decline of the tele-com market, there are a number of surplus Cummins Power Generation gensets for sale from equipment salvage companies and over the internet. None of these gensets will be covered by extended warranty. The gensets have been out of the control of the Cummins Power Generation delivery channel and have been sold at salvage prices.

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 1 of 34

Commercial Business Products

Warranty Start Dates Determining Start Dates •

The warranty start date is when the unit is first placed in service (start-up) and is capable of providing power for its intended purpose. For example, all components are installed and the system is on line providing standby service. This is the start date, even if the building or structure being supplied standby power is not complete.

•

Commercial generator sets will be free from defects in material and workmanship for a period of one year from the date of in service or 18 months from shipment (24 months for permanently installed equipment) to the first end user, whichever comes first.

•

The repairing distributor or dealer must determine the warranty start date. The customer is responsible for providing evidence of the date, if needed.

•

On dealer lease or service rental products, the warranty start date is the first date the equipment is available for use.

•

Power Rent

•

If the start date is unknown and cannot be verified, the start date will be assumed to be 30 days after the ship date.

•

Aged units- Please see appendix for details pertaining to aged units.

Resources The following resources may be helpful in determining the warranty start date: •

Check the Cummins Power Generation computer network. wwwi.onan.com (intranet users) www.cummins05.cummins.com (extranet users)

•

Check customer delivery documents.

•

Check shop records for previous repairs.

•

Ask the selling dealer for the date of delivery.

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Section 5 Page 2 of 17

Commercial Business Products

Parts and Accessories Parts and kits installed by distributors, dealers, or OEMs are covered by the base warranty only if the following conditions are met: •

They were purchased from Cummins Power Generation with the generator set.

•

They were installed by a Cummins Power Generation distributor, dealer, or OEM.

Cummins Power Generation parts installed prior to the base warranty expiration assume the remaining coverage of the parts they replace.

Determining Applicable Warranty Coverage To determine the warranty coverage of a Cummins Power Generation product, you will need the following (also see base or extended warranties in this section): •

Warranty start date

•

Extended warranty option purchased, if any.

•

Extended engine warranty, if any. (See section 8, overlapping coverage).

•

Application

•

For applicable account code please see section 11- Claim codes.

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Section 5 Page 3 of 17

Warranty Descriptions

Commercial Generator Sets

Limitations The warranty coverage limitations described on this page are common to the commercial generator sets outlined in the tables on the following pages. Specialty Commercial Products and their warranty coverage and limitations are also outlined in this manual section.

Removal and Reinstallation •

When removing a generator set from an installation, reasonable labor will be allowed if prior authorization is obtained from the Cummins Power Generation Warranty Department.

Product Adjustments Product adjustments are limited to the first 90 days from warranty start date.

Travel Travel time is limited to the following: •

Travel cost for generators 20 kW and above total round trip is limited to 500 miles (800 km) and 11 hours travel time.

•

Travel cost for generators below 20 kW total round trip is limited to 100 miles (160 km) and 2.5 hours travel time.

Other Battle Short Mode (Protection override) Generator set warranty does not cover any failures associated with Battle Short Mode applications, which disables normal automatic shut down functions.

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 4 of 17

Warranty Descriptions

Commercial Generator Sets

One Year Base Warranty L028 (AB2029) This warranty applies only to new products that are used in standby and prime power applications. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up, first rental, or demonstration. See Legal Description in the Appendix for complete warranty coverage details. Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

1 year unlimited hours

Covered

• Accessories • Controls • Generator Set • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Travel (see Limitations, page 4)

Not covered

• Starting batteries • Engines manufactured by Cummins and Ford (see section 8 for limitations regarding Cummins or Ford engine driven products) • Maintenance items

Application

• Standby • Prime power

Warranty Application Code

• ST (standby) • PR (prime power)

Account Code

July, 2007 © 2007 Cummins Power Generation

67

Section 5 Page 5 of 17

Warranty Descriptions

Commercial Generator Sets

Standby Power Two-Year Comprehensive L029 (AB2029) This warranty applies only to new products that are used in standby power applications, after the base warranty expires. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

2 years or 1,500 hours, whichever occur first.

Covered

• Accessories • Controls • Generator Set • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Travel (see Limitations, page 4)

Not covered

• Engines manufactured by Cummins and Ford (see section 8 for limitations regarding Cummins or Ford engine driven products) • Starting batteries • Coolant heaters

Application

Standby

Warranty Application Code

ST

Account Code

17

Standby Power Five-Year Basic L030 (AB2029) This warranty applies only to new products that are used in standby power applications, after the base warranty expires. This warranty applies to generator sets with a warranty start date on or after July, 2007 © 2007 Cummins Power Generation

Section 5 Page 6 of 17

Warranty Descriptions

Commercial Generator Sets

the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Covers years 2 – 5 or up to 1,500 hours, whichever occur first.

Covered

• Accessories • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products) • Generator Set • Labor – Years 1 and 2 covered • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Travel (Year 1 only)

Not covered

• Starting batteries • Coolant heaters • Removal and reinstallation

Application

Standby

Warranty Application Code

ST

Account Code

17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 7 of 17

Warranty Descriptions

Commercial Generator Sets

Standby Power Five-Year Comprehensive L031 (AB2029) This warranty applies only to new products that are used in standby power applications, after the base warranty expires. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Covers years 2 – 5 or up to 1,500 hours, whichever occur first.

Covered

• Accessories • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products. • Generator Set • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Travel

Not covered

• Starting batteries • Coolant heaters

Application

Standby

Warranty Application Code

ST

Account Code

17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 8 of 17

Warranty Descriptions

Commercial Generator Sets

Prime Power Two-Year Basic L040 (AB2029) This warranty applies only to new products that are used in prime power applications after the base warranty expires. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up, first rental, or demonstration. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

2 years or 6,000 hours, whichever occur first.

Covered

• Accessories • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products. • Generator Set • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Travel (Year 1 only)

Not covered

• Starting batteries • Coolant heaters

Application

Prime power

Warranty Application Code

PR

Account Code

17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 9 of 17

Warranty Descriptions

Commercial Generator Sets

Standby Power Ten-Year Major Components L041 (AB2029) This warranty applies only to new products that are used in standby applications, after the base warranty expires. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Years 1 and 2 Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 1 unlimited hours. Year 2 or 3,000 hours, whichever occur first.

Covered

• 200 KW/60 Hz or higher • Accessories • Coolant heaters – covered for 1 year only. • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products) • Generator Set • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation – covered during year 1 only (see Limitations, page 4) • Travel – covered during year 1 only (see Limitations, page 4)

Not covered

Starting batteries

Application

Standby

Warranty Application Code

ST

Account Code

17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 10 of 17

Warranty Descriptions

Commercial Generator Sets

Years 3 Through 5 Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 3 – 5 or 3,000 hours, whichever occur first.

Covered

• 200 KW/60 Hz or higher • Accessories • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products) • Generator Set • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Switches • Switchgear

Not covered

• Starting batteries • Coolant heaters

Application

Standby

Warranty Application Code

ST

Account Code

17 Continued

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 11 of 17

Warranty Descriptions

Commercial Generator Sets

Years 6 Through 10 Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 6 – 10 or 3,000 hours, whichever occur first.

Covered

• Engines – − Only the cylinder block, camshaft, crankshaft, connecting rods, and flywheel are covered. • Generator set − Only the main rotor, main stator, and drive disc are covered. • Switches − Only the actuator motor and main contacts on the transfer switch are covered. • Switchgear − Only the buswork and main circuit breaker are covered.

Not covered

• Starting batteries • Coolant heaters

Application

Standby

Warranty Application Code

ST

Account Code

17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 12 of 17

Warranty Descriptions

Commercial Generator Sets

Utility Load Management Two-Year Comprehensive L053 (AB2029) This warranty applies only to new products operating under a contract through an approved electrical utility load management program, after the base warranty expires. Prime power applications are not eligible for Utility Load Management extended coverage warranties. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Year 2 or 1,500 hours, whichever occur first.

Covered

• 200 KW/60 Hz or higher • Accessories • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products) • Generator Set • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Travel (see Limitations, page 4)

Not covered

• Starting batteries • Coolant heaters

Application

Standby

Warranty Application Code

UT

Account Code

17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 13 of 17

Warranty Descriptions

Commercial Generator Sets

Utility Load Management Five-Year Basic L054 (AB2029) This warranty applies only to new products operating under a contract through an approved electrical utility load management program, after the base warranty expires. Prime power applications are not eligible for Utility Load Management extended coverage warranties. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 2 through 5 or 4,000 hours, whichever occur first.

Covered

• 200 KW/60 Hz or higher • Accessories • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products) • Generator Set • Labor – through year 2 only • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4)

Not covered

• Starting batteries • Coolant heaters

Application

Standby

Warranty Application Code

UT

Account Code

17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 14 of 17

Warranty Descriptions

Commercial Generator Sets

Utility Load Management Five-Year Comprehensive L055 (AB2029) This warranty applies only to new products operating under a contract through an approved electrical utility load management program, after the base warranty expires. Prime power applications are not eligible for Utility Load Management extended coverage warranties. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 2 through 5 or 4,000 hours, whichever occur first.

Covered

• 200 KW/60 Hz or higher • Accessories • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products) • Generator Set • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Travel (see Limitations, page 4)

Not covered

• Starting batteries • Coolant heaters

Application

Standby

Warranty Application Code

UT

Account Code

17

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 15 of 17

Warranty Descriptions

Commercial Generator Sets

Power Command Network on Set This warranty applies to the PowerCommand Network purchased with a generator set on or after Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

October 1, 1995

End Date

Still active

Legal Description

AB2001/AB2003

Expiration

Same as generator set coverage

Covered

• All network components • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation – Limited to 2 hours (see Limitations, page 4) • Travel (see Limitations, page 4)

Not covered

See Limitations, page 4

Application

• Standby • Prime Power

Warranty Application Code

• ST (standby) • PR (prime power)

Account Code

July, 2007 © 2007 Cummins Power Generation

67/17

Section 5 Page 16 of 17

Specialty Commercial Products

Commercial Generator Sets

Specialty Commercial Products PowerCommand Network and Accessory/Parts This warranty applies to the PowerCommand Network purchased as a service part or as an accessory. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details. Item

Description

Effective Date

October 1, 1995

End Date

Still active

Legal Description

AB2011

Expiration Covered

• Accessory and retrofit kits – 90 days from start-up • Service parts – 90 days from purchase date • Components • Control and network • Parts

Not covered

See New Parts Warranty Coverage, Section 9 for information

Application

New Parts

Warranty Application Code

NP

Account Code

62

July, 2007 © 2007 Cummins Power Generation

Section 5 Page 17 of 17

Table of Contents

Commercial Business Products

Commercial Transfer Switches and SwitchGear Section 6

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page ii of 12

Table of Contents

Commercial Business Products

Table of Contents Introduction ..................................................................................................................................................1 Section Description.....................................................................................................................................1 Warranty Start Dates ..................................................................................................................................2 Determining Start Dates..............................................................................................................................2 Resources ....................................................................................................................................................2 Travel ..........................................................................................................................................................2 Parts and Kits ..............................................................................................................................................3 Determining Applicable Warranty Coverage..............................................................................................3 Limitations ....................................................................................................................................................4 Removal and Reinstallation ........................................................................................................................4 Product Adjustments...................................................................................................................................4 Travel ..........................................................................................................................................................4 Warranty Descriptions ................................................................................................................................5 One Year Base Warranty G002 ..................................................................................................................5 Standby Power Two-Year Comprehensive G004.......................................................................................6 Standby Power Five-Year Basic G006 (AB2001-01/AB 2003-01)...........................................................7 OT/ON/BT/RS Transfer Switch Five-Year Basic G006.............................................................................8 OT/ON/BT Transfer Switch Five-Year Comprehensive G007 ..................................................................9 Standby Power Ten-Year Major Components G008 ................................................................................10 Years 1 and 2....................................................................................................................................................... 10 Years 3 Through 5............................................................................................................................................... 11 Years 6 Through 10............................................................................................................................................. 12

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page iii of 12

Introduction

Commercial Transfer Switches and Switchgear

Introduction Section Description This section of the manual describes the details of Cummins Power Generation commercial base and extended warranties. The section is organized into the following categories: •

Warranty Administrative Procedures - Outlines warranty policies that are common to all commercial warranties.

•

Base Warranty - Details coverage and limitations of the Commercial Products Base Warranty.

•

Extended Warranties - Details coverage and limitations of specific Commercial Products Extended Warranties.

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 1 of 12

Warranty Start Dates

Commercial Transfer Switches and Switchgear

Warranty Start Dates Determining Start Dates •

The warranty start date is when the unit is first placed in service (start-up) and is capable of providing power for its intended purpose. For example, all components are installed and the system is on line providing standby service. This is the start date, even if the building or structure being supplied standby power is not complete.

•

Commercial switchgear and transfer switches will be free from defects in material and workmanship for a period of one year from the date of in service or 18 months from shipment (24 months for permanently installed equipment) to the first end user, whichever comes first.

•

The repairing distributor or dealer must determine the warranty start date. The customer is responsible for providing evidence of the date, if needed.

•

On dealer lease or service rental products, the warranty start date is the first date the equipment is available for use.

•

Power Rent

•

If no start date is entered, the start date will be assumed to be 30 days after the ship date.

•

Aged units- Please see appendix for details pertaining to aged units.

Resources The following resources may be helpful in determining the warranty start date: •

Check the Cummins Power Generation computer network. wwwi.onan.com (intranet users) www.cummins05.cummins.com (extranet users)

•

Check customer delivery documents.

•

Check shop records for previous repairs.

•

Ask the selling dealer for the date of delivery.

Travel Travel varies by warranty coverage. Refer to the warranty coverage descriptions for specific details. Continued

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 2 of 12

Warranty Start Dates

Commercial Transfer Switches and Switchgear

Parts and Accessories Parts and kits installed by distributors, dealers, or OEMs are covered by the base warranty if all the following conditions are met: •

They were purchased from Cummins Power Generation.

•

They were installed by Cummins Power Generation.

Cummins Power Generation parts installed prior to the base warranty expiration assume the remaining coverage of the parts they replace.

Determining Applicable Warranty Coverage To determine the warranty coverage of a Cummins Power Generation product, you will need the following (also see base or extended warranties in this section): •

Warranty start date

•

Extended warranty option purchased, if any.

•

Extended engine warranty, if any. (See section 8 on overlapping coverage).

•

Application

•

For applicable account code please see section 11- Claim codes.

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 3 of 12

Limitations

Commercial Transfer Switches and Switchgear

Limitations The warranty coverage limitations described on this page are common to the commercial transfer switches and switchgear outlined in the tables on the following pages.

Removal and Reinstallation When removing a transfer switch from an installation, reasonable labor will be allowed if prior authorization is obtained from the Cummins Power Generation Warranty Department.

Product Adjustments Product adjustments are limited to the first 90 days from warranty start date.

Travel Travel time is not covered for commercial vehicle applications, except for the following. •

When removing an emergency vehicle from service if it could create a hazard, total round trip is limited to 100 miles (160 km) and 2.5 hours travel time.

•

When removing a CAT Scan Medical van that cannot be removed from a hospital or clinic, total round trip is limited to 250 miles (400 km) and 6.5 hours travel time.

Travel time is limited to the following: •

Travel cost for generators 20 kW and above total round trip is limited to 500 miles (800 km) and 11 hours travel time.

•

Travel cost for generators below 20 kW total round trip is limited to 100 miles (160 km) and 2.5 hours travel time.

•

Travel cost for transfer switches total round trip is limited to 500 miles (800 km) and 11 hours travel time.

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 4 of 12

Warranty Descriptions

Commercial Transfer Switches and Switchgear

Warranty Descriptions Transfer Switches and Switch Gear-One Year Base Warranty G002 This warranty applies only to new products that are used in standby and prime power applications. This warranty applies to transfer switches and switch gear with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up, first rental, or demonstration. See Legal Description in the Appendix for complete warranty coverage details. Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

1 year unlimited hours

Covered

• Accessories • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Switches • Switchgear • Travel (see Limitations, page 4)

Not covered

• Control batteries • Maintenance items

Application

• Standby • Prime power

Warranty Application Code

• ST (standby) • PR (prime power)

Account Code

October 21, 2008 © 2007 Cummins Power Generation

67

Section 6 Page 5 of 12

Warranty Descriptions

Commercial Transfer Switches and Switchgear

Transfer Switches and Switch Gear- Standby Power Two-Year Comprehensive G004 This warranty applies only to new products that are used in standby power applications, after the base warranty expires. This warranty applies to transfer switches and switch gear with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

2 years or 1,500 hours, whichever occurs first.

Covered

• Accessories • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Switches • Switchgear • Travel (see Limitations, page 4)

Not covered

See Limitations, page 4

Application

Standby

Warranty Application Code

ST

Account Code

17

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 6 of 12

Warranty Descriptions

Commercial Transfer Switches and Switchgear

Transfer Switches and Switch Gear- Standby Power Five-Year Basic G006 (AB2029) This warranty applies only to new products that are used in standby power applications, after the base warranty expires. This warranty applies to transfer switches and switchgear with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

2 – 5 years or 1,500 hours, whichever occurs first.

Covered

• Accessories • Controls • Engines (see section 8 for limitations regarding Cummins or Ford engine driven products) • Labor – Years 1 and 2 covered • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Switches • Switchgear

Not covered

• Starting batteries • Coolant heaters • Travel • Removal and reinstallation

Application

Standby

Warranty Application Code

ST

Account Code

17

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 7 of 12

Warranty Descriptions

Commercial Transfer Switches and Switchgear

Transfer Switches and Switch Gear- Five Year Basic G006 This warranty applies to transfer switches and switch gear, after the base warranty expires. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details. Note: If you replace a part in an RS (Zenith) transfer switch and you do not have a genset serial number, use the generic serial number (see section 8) and use account code 62. Include the Zenith serial number and model in the correction section of the warranty claim.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 2 through 5

Covered

• Accessories Labor – Covered through year 2 only. Other claimables Parts Product adjustments (see Limitations, page 4) Removal and reinstallation – covered for 1 year only (see Limitations, page 4) • Travel – covered for 1 year only (see Limitations, page 4)

Not covered

See Limitations, page 4

Application

Standby

Warranty Application Code

ST

Account Code

17

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 8 of 12

Warranty Descriptions

Commercial Transfer Switches and Switchgear

Transfer Switches and Switch Gear –Five Year Comprehensive G007 This warranty applies to transfer switches and switch gear, after the base warranty expires. This warranty applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 2 through 5 or 1,500 hours, whichever occurs first.

Covered

• Accessories • Labor (see Limitations, page 4) • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation (see Limitations, page 4) • Travel (see Limitations, page 4)

Not covered

• Control batteries • See Limitations, page 5

Application

Standby

Warranty Application Code

UT

Account Code

17

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 9 of 12

Warranty Descriptions

Commercial Transfer Switches and Switchgear

Transfer Switches and Switch Gear- Standby Power Ten Year Major Components G008 This warranty applies only to new products that are used in standby applications after the base warranty expires. This warranty applies to transfer switches with a warranty start date on or after the Effective Date. The warranty start date is the date of initial start-up. See Legal Description in the Appendix for complete warranty coverage details.

Years 1 and 2 Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Year 1, unlimited hours.

Covered

• Accessories • Labor • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Removal and reinstallation – covered for 1 year only (see Limitations, page 4) • Switches • Switchgear • Travel – covered for 1 year only (see Limitations, page 4)

Not covered

• Control batteries • See Limitations, page 4

Application

Standby

Warranty Application Code

ST

Account Code

17 Continued

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 10 of 12

Warranty Descriptions

Commercial Transfer Switches and Switchgear

Years 3 Through 5 Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 3 – 5 or 1,500 hours, whichever occurs first.

Covered

• 200 KW/60 Hz or higher • Accessories • Other claimables • Parts • Product adjustments (see Limitations, page 4) • Switches • Switchgear

Not covered

• Control batteries • See Limitations, page 4

Application

Standby

Warranty Application Code

ST

Account Code

17 Continued

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 11 of 12

Warranty Descriptions

Commercial Transfer Switches and Switchgear

Years 6 Through 10 Item

Description

Effective Date

January 1, 2003

End Date

Still active

Legal Description

AB2029

Expiration

Years 6 – 10 or 3,000 hours, whichever occurs first.

Covered

• Switches − Only the actuator motor and main contacts on the transfer switch are covered. • Switchgear − Only the buswork and main circuit breaker are covered.

Not covered

• Control batteries • See Limitations, page 4

Application

Standby

Warranty Application Code

ST

Account Code

17

October 21, 2008 © 2007 Cummins Power Generation

Section 6 Page 12 of 12

Table of Contents

Consumer Business Products

Cummins Onan Products Section 7

October 21, 2008 © 2007 Cummins Power Generation

Section 7 Page ii of 22

Table of Contents

Consumer Business Products

Table of Contents Introduction ..................................................................................................................................................2 Section Description.....................................................................................................................................2 Warranty Administrative Procedures........................................................................................................2 Determining Warranty Start Dates..............................................................................................................2 Resources ....................................................................................................................................................2 Travel ..........................................................................................................................................................2 Parts and Accessories..................................................................................................................................3 Determining Applicable Warranty Coverage..............................................................................................3 Marine Generator Sets...........................................................................................................................iv Expiration of 2 years (or 2000 hours) .............................................................................................................iv Expiration of 3-5 years (or 2000 hours) .......................................................................................................... v Expiration of 3-5 years (or 2000 hours), continued.....................................................................................vii

RV Generator Set Warranty ............................................................................................................... viii Expiration of 1-2 years (or 2000 hours) .......................................................................................................viii Expiration Year 3 (or 2000 hours)...................................................................................................................ix

Optional Extended RV Warranty ..............................................................................................................x Optional Extended Commercial Mobile Warranty .......................................................................... xiii Residential Standby Generator Set Warranty..................................................................................xiv Year 1 ................................................................................................................................................................xiv

Residential, continued...............................................................................................................................xv Year 2 ................................................................................................................................................................. xv

Hydraulic Generator Set Warranty.....................................................................................................xvi Protec Generator Warranty ............................................................................................................... xvii Cummins Onan Portable Generator Warranty – HomeSite........................................................ xviii Portable Generator Warranty – Inverter and Commercial Portable Generators ........................xix Linamar Built Engines...............................................................................................................................xx Warranty Types.........................................................................................................................................xx Warranty Replacement Engines...............................................................................................................xxi Address/Phone Number ...........................................................................................................................xxi Distributor Letter......................................................................................................................................xxi

October 21, 2008 © 2007 Cummins Power Generation

Section 7 Page iii of 22

Introduction

Cummins Onan Products

Introduction Section Description This section of the manual describes the details of Cummins Power Generation base and extended warranties for Cummins Onan products, and is organized into the following categories: •

Warranty Administrative Procedures – Outlines warranty policies that are common to all the warranties, in addition to the Administrative Procedures section of this manual.

•

Pre-Delivery Coverage – Outlines coverage for products with failures before the warranty start date.

•

Determining Applicable Warranty Coverage – Provides information on how to determine the appropriate warranty coverage.

•

Coverages – Details Cummins Onan warranty coverages and limitations.

October 21, 2008 © 2007 Cummins Power Generation

Section 7 Page 2 of 22

Warranty Administrative Procedures

Cummins Onan Products

Warranty Start Dates Determining Warranty Start Dates •

The warranty start date is the date of delivery to the first retail purchaser/end user. Refer to each products legal warranty statement for further details.

•

The repairing distributor or dealer must determine the warranty start date. The customer is responsible for providing evidence of the date, if needed.

•

On dealer lease or service rental products, the warranty start date is the first date the equipment is available for use.

•

If no start date is entered, the start date will be assumed to be 30 days after the ship date.

Resources The following resources may be helpful in determining the warranty start date: •

Check the Cummins Power Generation intranet/extranet website. wwwi.onan.com (intranet users) www.cummins05.cummins.com (extranet users)

•

Check the customer delivery documents.

•

Check shop records for previous repairs.

•

Ask the selling dealer/ distributor for the date of delivery.

Travel Travel is authorized for specific products only. Refer to the warranty coverage descriptions for specific details.

October 21, 2008 © 2007 Cummins Power Generation

Section 7 Page 2 of 22

Warranty Administrative Procedures

Cummins Onan Products

Parts and Accessories Parts and kits installed by distributors, dealers, or OEMs are covered by the base warranty only if the following conditions are met: •

They were purchased from Cummins Power Generation with the generator set.

•

They were installed by a Cummins Power Generation distributor, dealer, or OEM.

Cummins Power Generation parts installed prior to the base warranty expiration assume the remaining coverage of the parts they replace.

Determining Applicable Warranty Coverage To determine the warranty coverage of a Cummins Power Generation product, you will need the following (also see base or extended warranties in this section): •

Warranty start date/Date in Service

•

Type of product

•

Extended warranty option purchased, if any.

•

Extended engine warranty, if any. (See section 8, overlapping coverage).

•

Application

•

The hour meter reading of the unit.

•

For applicable account code please see section 11- Claim codes.

October 21, 2008 © 2007 Cummins Power Generation

Section 7 Page 3 of 22

Consignment Order Process

Marine Generator Sets This warranty applies to new products that are used in pleasure marine applications. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. The warranty start date is the date-of-delivery of the generator set to the first retail purchaser or the first use of the generator set in a leased, rental, or loan unit. Coverage will start for demonstration units when the generator set has operated for 50 hours in a demonstration application or on the date-of-delivery to the first retail purchaser, whichever occurs first.

Expiration of 2 years (or 2000 hours) Item

Description

Effective Date

August 16, 2001

End Date

Still active

Legal Description

AB-2019-02

Expiration

5 years or 2000 hours, whichever occurs first

Covered (years 1 and 2 Only)

• Parts Emission related components such as carburetors, ignition systems, injection pumps, injectors, and intake and exhaust manifolds are warranted for a period of 2 years, parts and labor only. Applies to emission-certified engines only. Rental and demonstration units have maximum 1 year warranty period. • Labor • Removal and reinstallation Removal and reinstallation of single and two-cylinder engine-powered marine generator sets installed below deck, maximum 4 hours. Removal and reinstallation of three or more cylinder engine-powered marine generator sets installed below deck, maximum 8 hours. Removal and reinstallation of all generator sets installed above deck, maximum 1 hour. • Travel

Not covered

Travel cost total round trip is limited to 250 miles (400 km) and 6.5 hours travel time. Starting batteries Adjustments

Application

Marine

Warranty Application Code

MP

Account Code

67

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Marine, continued Expiration of 3-5 years (or 2000 hours) Item

Description

Effective Date

August 16, 2001

End Date

Still Active

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process Legal Description

AB-2019-02

Expiration

Years 3-5 or 2000 hours. Coverage begins on the expiration of the base warranty and ends on the date or hour limitation, whichever occurs first.

Covered

Parts, labor, travel, and removal and reinstallation of genset on selected components: − Balance shafts − Camshaft − Cylinder block − Cylinder heads − Crankshaft − Excitation rotor − Excitation stator − Main rotor − Main stator − Pistons − Rings − Valve lifters − Valves

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process Marine, continued Expiration of 3-5 years (or 2000 hours), continued Item

Description

Covered, continued

Removal and reinstallation − Removal and reinstallation of single and two-cylinder engine-powered marine generator sets installed below deck, maximum 4 hours. − Removal and reinstallation of three or more cylinder engine-powered marine generator sets installed below deck, maximum 8 hours. Removal and reinstallation of all generator sets installed above deck, maximum 1 hour.

Not covered

Parts and labor Travel Removal and reinstallation of genset on all other components Adjustments

Application

Marine

Warranty Application Code

MP

Account Code

67

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

RV Generator Set Warranty This warranty applies to new products that are used in recreational vehicle generator applications. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. The coverage applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date of purchase of the generator set to the first retail purchaser or the first use of the generator set in a leased, rental, or loan unit.

Expiration of 1-2 years (or 2000 hours) Item

Description

Effective Date

January 1, 1988

End Date

Still Active

Legal Description

AB-2012-03

Expiration

1-2 years or 2,000 hours, whichever occurs first. Rental, demonstration, and commercial use warranty is for a period of 1 year or 1,000 hours, whichever occurs first.

Covered

Emission related components such as carburetors, ignition systems, injection pumps, injectors, and intake and exhaust manifolds are warranted for a period of 2 years, parts and labor only. Removal and reinstallation is maximum of 2 hours (except for KY, maximum 1 hour) Product adjustments are limited to the first 90 days from warranty start date. Parts Labor

Not covered

Starting batteries Travel

Application

Recreational vehicles Recreational commercial (includes prime or standby power, rental, lease, demo, and non-mobile applications)

Warranty Application Code

RV (recreational vehicle) RC (recreational commercial)

Account Code

© 2000 Cummins Power Generation October 21, 2008

67

Consignment Order Process RV, continued Expiration Year 3 (or 2000 hours) Item

Description

Effective Date

January 1, 1988

End Date

Still Active

Legal Description

AB-2012-03

Expiration

Year 3 or 2,000 hours, whichever occurs first. Coverage begins on the expiration of the base warranty and ends at the date or hour limitation, whichever occurs first.

Covered

Emission related components such as carburetors, ignition systems, injection pumps, injectors, and intake and exhaust manifolds are warranted for a period of 2 years, parts and labor only. Applies to emission-certified engines only. Removal and reinstallation is maximum of 2 hours (except for KY, maximum 1 hour) Parts and labor, removal and reinstallation of genset on selected components: − Camshaft − Connecting rods − Cylinder block − Cylinder heads − Crankshaft − Inverters − Major Castings − Pistons − Rotor − Stator − Valve lifters − Valves

Not covered

Starting batteries Travel Parts, labor, and removal and reinstallation on all other components

Applications

Recreational vehicles Recreational commercial (includes prime or standby power, rental, lease, demo, and non-mobile applications)

Warranty Application Code

RV (recreational vehicles)

Account Code

67

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process RV/RC APPLICATION CRITERIA RV Applications (has living quarters) Horse trailers Race trailers Show buses

Optional Extended RV Warranty

© 2000 Cummins Power Generation October 21, 2008

RC Applications Satellite vans TV vans Food vending wagons Studio vehicles Display coaches Team buses

Consignment Order Process This warranty applies to RV generator sets with a customer purchase date of August 1, 1997, and after the base warranty expires. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. The warranty start date is the date-of-delivery of the generator set to the first user. Warranty coverage must be purchased within one year of the customer’s generator set purchase date. Note: Extended coverage is NOT available for RV products installed in an RC application. RC applications include prime or standby power, rental, lease, demo, and non-mobile applications. Item

Description

Effective Date End Date Legal Description Expiration Covered

August 13, 1997 Still active AB-2012-03 Years 3-5 or 2000 hours, whichever occurs first Parts Labor Removal and reinstallation Maximum 2 hours (except for KY, maximum 1 hour). The distributor must register the unit. Starting batteries Travel Recreational vehicle RV

Not covered Application Warranty Application Code Account Code

© 2000 Cummins Power Generation October 21, 2008

17

Consignment Order Process

Commercial Mobile Product Warranty This coverage applies to generator sets with a build date and start date for other models on or after the Effective Date. The warranty start date is the date of purchase of the generator to the first retail user. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. Item

Description

Effective Date

June 1, 1994

End Date

Still active

Legal Description

AB-2016-02

Expiration

Years 1 and 2 or 2,000 hours, whichever occurs first. Nonmobile, rental, lease, or demonstration units are warranted for 1 year or 2,000 hours, whichever occurs first.

Covered

Labor Parts Removal and reinstallation – 2 hours maximum.

Not covered

Starting batteries Travel (Except in some emergency vehicle applications)

Application

Commercial mobile Non-mobile/other (prime or standby power, rental, lease, demo) Recreational vehicle

Warranty Application Code

CM (commercial mobile) RC (standby) CM (recreational vehicle)

Account Code

67

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Optional Extended Commercial Mobile Warranty This coverage applies to generator sets with a build date of July 1, 1995. Coverage must be purchased within one year of the in-service date. The warranty start date is the date of purchase of the generator set by the first retail user. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. Item

Description

Effective Date

July 1, 1995

End Date

Still active

Legal Description

AB-2016-02

Expiration

Year 3 or 2,000 hours, whichever occurs first

Covered

Labor Parts Removal and reinstallation – 2 hours maximum. For models HGJxx, Drive train is covered for 5 years (Belts, Tensioner, Pulley, Coupler).

Not covered

Starting batteries Travel

Application

Commercial mobile

Warranty Application Code

CM

Account Code

17

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Residential Standby Generator Set Warranty This warranty applies to the RS12000 as well as, the RS 15, 20, 30, & 45 residential standby generator sets. The warranty start date is the date-of-delivery of the generator to the first user. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details.

Year 1 Item

Description

Effective Date

October 1, 2005

End Date

Still active

Legal Description

AB2023-01

Expiration

2 years or 2000 hours, whichever occurs first

Covered

Accessories Controls Generator set Labor Other claimables Parts Removal and reinstallation When removing a generator set from an installation, reasonable labor will be allowed if prior authorization is obtained from the Cummins Onan Warranty Department. Switches Travel Travel cost is limited to 100 miles (160km) round trip and 2.5 hours total travel time.

Not covered

Maintenance items Starting batteries

Application

Standby

Warranty Application Code

ST

Account Code

67

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Residential, continued Year 2 Item

Description

Effective Date

October 1, 2005

End Date

Still active

Legal Description

AB2023-01

Expiration

2 years or 2000 hours, whichever occurs first

Covered

Parts

Not covered

Maintenance items Starting batteries

Application

Standby

Warranty Application Code

ST

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Hydraulic Generator Set Warranty This coverage applies to generator sets with a start date on or after the Effective Date. The warranty start date is the date-of-purchase of the generator set by the first user. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. Item

Description

Effective Date

January 1, 2001

End Date

Still active

Legal Description

AB-2017-02

Expiration

5 years or 1,000 hours, whichever occurs first.

Covered

Labor Parts Removal and reinstallation – 2 hours maximum. Travel Travel coverage is for only the first 2 years of the warranty. Coverage is limited to 100 miles (800 km) round trip and 2.5 hours total travel time.

Not covered Application

Commercial mobile Standby Separate Generator

Warranty Application Code

AC, CM, RC

Account Code

67

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Protec Generator Warranty This coverage applies to generator sets with a start date on or after the Effective Date. The warranty start date is the date-of-purchase of the generator set by the first user. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. Item

Description

Effective Date

November 1, 1994

End Date

Still active

Legal Description

AB-2017-02

Expiration

5 years or 1000 hours, whichever comes first

Covered

Labor Parts Removal and reinstallation – 2 hours maximum. Travel Travel coverage is for only the first 2 years of the warranty. Coverage is limited to 100 miles (800 km) round trip and 2.5 hours total travel time.

Not covered Application

All

Warranty Application Code

AC

Account Code

67

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Cummins Onan Portable Generator Warranty – HomeSite This coverage applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date-of-delivery of the generator set to the first user. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. Item

Description

Effective Date

September 2005

End Date

Still active

Legal Description

AB-2004-01

Expiration

2 years consumer product applications 1 year commercial product applications

Not covered

Labor (2 hours max allowed) Parts Travel

Application

All

Warranty Application Code

PO

Account Code

67

Covered

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Portable Generator Warranty – Inverter and Commercial Portable Generators This coverage applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date-of-delivery of the generator set to the first user. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. Item

Description

Effective Date

February 2000

End Date

Still active

Legal Description

AB-2002-01

Expiration

2 years/ 1000 hours

Covered Not covered

Labor Parts Travel

Application

All

Warranty Application Code

PO

Account Code

67

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

ComfortGuard This coverage applies to generator sets with a warranty start date on or after the Effective Date. The warranty start date is the date-of-delivery of the generator set to the first user. See Legal Description in the Appendix of the Warranty Administration Manual for complete warranty coverage details. Item

Description

Effective Date

March 2007

End Date

Still active

Legal Description

AB-2010-01

Expiration

2 Years/ 4000 hours

Covered

Not covered

Labor Parts Removal and reinstallation Travel

Application

All

Warranty Application Code

AX

Account Code

67

Linamar Built Engines Warranty Types 1. Linamar warrantees Linamar-built engines. An “X” in the plant code (4th) location of the serial number identifies these engines.

© 2000 Cummins Power Generation October 21, 2008

___X______

Consignment Order Process 2. Cummins Power Generation warrantees Cummins Power Generation engines built by Linamar but sold by Cummins Power Generation. A “7” in the plant code (4th) location of the serial number identifies these engines. 3. Cummins Power Generation warrantees Linamar-built engines when used in Cummins Power Generation gensets. The Cummins Power Generation serial number (the one with a zero in the plant code (4th) location must be used on the warranty claim.

___7______

___0______

Warranty Replacement Engines Linamar engines (those with an “X” in the plant code) cannot be used as a warranty replacement engine without the written consent of the customer. The customer must understand that the Linamar engine would no longer have Cummins Power Generation warranty coverage, and all future warranty repairs would have to be performed by an authorized Linamar service center.

Address/Phone Number Linamar address:

LPP 347 Silvercreek Parkway N Guelph, ON N1H 1E6 CANADA

Linamar factory phone number: 519-837-3055

Distributor Letter The following letter was sent to distributors on October 25, 2001 to clarify the difference between a Recreational Commercial (RC) application and a Recreational Vehicle (RV) application, which have different warranty coverages. Dear Distributor/Dealer: We have had many instances where the lines between what is a Recreational Vehicle (RV) application versus what is a Recreational Commercial (RC) application have become blurred. An example of this occurs when a customer takes an RV and outfits it with an RV generator but ends up using the motor home or trailer on a race circuit and makes a living as a mechanic using the generator to run power tools etc. Typically, we would consider an application to be RC if the owner uses it as part of a business. However, this is not always a clear point to make, particularly when the user may be running the generator in a manner more consistent with RV usage.

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process For warranty reporting purposes, all RV sets sold into commercial mobile applications must be coded RC. As in all situations, please be sure to evaluate the total load requirements of the customer application and size the generator set accordingly. The following criteria should be used to determine whether the application is RV or RC: RV Applications (has living quarters) Horse trailers Race trailers Show buses

RC Applications Satellite vans TV vans Food vending wagons Studio vehicles Display coaches Team buses

Living quarters are not to be interpreted as a 'cot in the front of the trailer'. Living quarters are designed into a section of the trailer and include a bed, lavatory, sink, cook-top, and microwave, etc. We understand that some of the applications that qualify as RV are used in commercial ventures. To combat this problem, we strongly recommend that you install an hour meter with every generator sale. This helps solve much of the issue because all warranty statements include an hour cap as well as a time limit (whichever comes first). In the case where a customer’s generator set has heavier usage, we will know because the hours will be logged and the warranty coverage will expire more quickly. In addition, you can sell this as an important feature to ensure that the customer's investment is properly maintained. Without an hour meter, a customer has no way of knowing when to change the oil and filters and will likely under service their generator set. In this situation, you have a greater chance of selling more maintenance parts. Our accessories book will continue to have remote start panels that include only the on/off toggle because in many situations, OEMs install more than one remote. However, we request that you sell these only as an extra remote, not the primary one. Thank you for your cooperation.

© 2000 Cummins Power Generation October 21, 2008

Consignment Order Process

Overlapping Coverage Section 8

© 2000 Cummins Power Generation October 21, 2008

Table of Contents

Overlapping Coverages

Table of Contents Introduction ..................................................................................................................................................1 Section Description.....................................................................................................................................1 Repair Responsibility...................................................................................................................................2 General........................................................................................................................................................2 Unauthorized Service Center ......................................................................................................................2 Authorized Dealer.......................................................................................................................................2 Contacts ......................................................................................................................................................3 Cummins Diesel ............................................................................................................................................4 Generator Drive Base Warranty..................................................................................................................4 Extended Major Components .....................................................................................................................5 Cummins Natural Gas .................................................................................................................................6 Generator Drive Base Warranty..................................................................................................................6 Extended Major Components .....................................................................................................................7 Ford Generator Drives.................................................................................................................................8 Ford Industrial Engine Warranty .............................................................. Error! Bookmark not defined. Ford Industrial Engine Base Warranty........................................................................................................8 Major Components Extended Warranty ....................................................................................................ix Covered Failures: Specialized Parts...................................................................................................................... x Covered Failures: Specialized Parts, continued ...................................................................................................xi

July, 2007 © 2007 Cummins Power Generation

Section 8 Page i

Introduction

Overlapping Coverages

Introduction Section Description This section of the manual explains warranties on components built by manufacturers other than Cummins Power Generation, and is organized into the following categories: •

Administrative Procedures - Outlines warranty claim policies.

•

Cummins Diesel Engines - Details coverage and limitations of Cummins diesel products.

•

Cummins Natural Gas Engines - Details coverage and limitations of Cummins natural gas products.

•

Ford Engines - Details coverage and limitations of Ford products.

October 21, 2008 © 2007 Cummins Power Generation

Section 8 Page 1 of 12

Repair Responsibility

Overlapping Coverages

Repair Responsibility General Cummins Power Generation accepts unit responsibility on all Cummins Power Generation factorybuilt products. The end user need only call the closest Cummins Power Generation-authorized distributor or dealer for parts, service, and warranty.

Unauthorized Service Center If you are not an authorized warranty service center for Cummins, Ford or John Deere engines, contact the engine manufacturer’s nearest industrial engine dealer and make arrangements for service: •

Provide engine model and serial number

•

Determine the warranty start date and coverage

•

Give details of the failure

•

Advise customer of the arrangements and possible charges

If you are unable to make service arrangements, contact the Cummins Power Generation Service Department. International distributors should contact the regional service manager. Cummins Power Generation warranty may cover a portion of the service under the following conditions: • Inspection of the unit to determine service responsibility •

Removal and installation of Cummins Power Generation components required to complete the repair

Authorized Dealer If you are an authorized dealer of the engine manufacturer, proceed with repairs as specified under the warranty guidelines. If the engine manufacturer’s warranty has expired and the generator set is covered by a Cummins Power Generation extended warranty, you may proceed with the repair and submit charges under the Cummins Power Generation extended warranty policy.

July, 2007 © 2007 Cummins Power Generation

Section 8 Page 2 of 11

Repair Responsibility

Overlapping Coverages

Contacts Cummins Engine

Local Cummins distributor

Ford Power Products distributor

1-800-284-6247

Cummins Natural Gas Engines, Inc.

1-817-581-7575

John Deere GM

July, 2007 © 2007 Cummins Power Generation

Section 8 Page 3 of 11

Cummins Diesel

Overlapping Coverages

Cummins Diesel Generator Drive Base Warranty This warranty applies to new Cummins Diesel Engines used in standby or approved prime power generator drive applications. This is an engine only warranty. For warranty on entire generator set, see Warranty Statement AB2029. Contact your local Cummins Distributor. This coverage applies to engines with a warranty start date on or after the Effective Date. The warranty start date is the date-of-delivery of the engine to the first user.

Item

Description

Effective Date

June 1, 1993

End Date

Still active

Legal Description

N/A

Covered

• Base Engine • Belt failures – covered for 1 year or 500 hours of operation • Labor • Travel – covered from the nearest qualified repair location to the job site, to repair a warrantable failure. • Other claimables

Not covered

Non-Cummins accessories

Applications

• Standby power – 2 years or 400 hours, whichever occurs first • Unlimited prime power – 1 year, unlimited hours • Limited prime power – 1 year or 750 hours, whichever occurs first • Continuous base power – 1 year, unlimited hours

July, 2007 © 2007 Cummins Power Generation

Section 8 Page 4 of 11

Cummins Diesel

Overlapping Coverages

Extended Major Components This warranty applies to new Cummins Diesel Engines used in generator drive applications. This is an engine only warranty. For warranty on entire generator set, see Warranty Statement AB2029. Contact your local Cummins Distributor. Coverage begins on the expiration of the base engine warranty and ends at the time or hour limitation, whichever occurs first, after the warranty start date. The warranty start date is the date-of-delivery of the engine to the first user.

Item

Description

Effective Date

June 1, 1993

End Date

Still active

Legal Description

N/A

Covered

• Belt failures – covered for 1 year or 500 hours of operation • Camshaft • Connecting rods • Crankshaft • Cylinder block

Not covered

• Non-Cummins accessories • “B” or “C” engines

Applications

• Standby power – 3 years or 600 hours, whichever occurs first • Unlimited prime power – 3 year or 10,000 hours, whichever occurs first • Limited prime power – 3 year or 2250 hours, whichever occurs first. • Continuous base power – 3 year or 10,000 hours, whichever occurs first

July, 2007 © 2007 Cummins Power Generation

Section 8 Page 5 of 11

Cummins Natural Gas

Overlapping Coverages

Cummins Natural Gas Generator Drive Base Warranty This warranty applies to new Cummins Natural Gas Engines used in standby or approved prime power generator drive applications. This is an engine only warranty. For warranty on entire generator set, see Warranty Statement AB2029. Contact Cummins Natural Gas Engines, Inc. (1817-581-7575). This coverage applies to engines with a warranty start date on or after the Effective Date. The warranty start date is the date-of-delivery of the engine to the first user.

Item

Description

Effective Date

June 1, 1998

End Date

Still active

Legal Description

WB980101

Covered

• Base Engine • Belt failures – covered for 1 year or 500 hours of operation • Labor • Travel − Travel costs are covered from the nearest qualified repair location to the job site, to repair a warrantable failure that is 300 miles or less from the repair location and can be reached in a service van. • Other claimables

Not covered

Non-Cummins accessories (The warranty on consumer products in the U.S. is a limited warranty under U.S. law.)

Applications

• Standby power – 2 years or 400 hours, whichever occurs first • Unlimited prime power – 1 year, unlimited hours • Limited prime power – 1 year or 750 hours, whichever occurs first • Continuous base power – 1 year, unlimited hours

July, 2007 © 2007 Cummins Power Generation

Section 8 Page 6 of 11

Cummins Natural Gas

Overlapping Coverages

Extended Major Components This warranty applies to new Cummins Natural Gas Engines used in generator drive applications. This is an engine only warranty. For warranty on entire generator set, see Warranty Statement AB2029. Contact Cummins Natural Gas Engines, Inc. (1-817-581-7575). This coverage applies to engines with a warranty start date on or after the Effective Date. The warranty start date is the date-of-delivery of the engine to the first user.

Item

Description

Effective Date

June 1, 1998

End Date

Still active

Legal Description

WB980101

Covered

• Base Engine • Belt failures – covered for 1 year or 500 hours of operation • Labor • Travel − Travel costs are covered from the nearest qualified repair location to the job site, to repair a warrantable failure that is 300 miles or less from the repair location and can be reached in a service van. • Other claimables

Not covered

• Non-Cummins accessories • B or C engines

Applications

• Standby power – 2 years or 400 hours, whichever occurs first • Unlimited prime power – 1 year, unlimited hours • Limited prime power – 1 year or 750 hours, whichever occurs first • Continuous base power – 1 year, unlimited hours

July, 2007 © 2007 Cummins Power Generation

Section 8 Page 7 of 11

Ford Generator Drives

Overlapping Coverages

Ford Generator Drives Ford Industrial Engine Base Warranty This warranty applies to new Ford Engines used in standby or approved prime power generator drive applications. This is an engine only warranty. For warranty on entire generator set, see Warranty Statement AB2029. Contact Ford Power Products (1-800-284-6247). This coverage applies to engines with a warranty start date on or after the Effective Date. The warranty start date is the date-of-delivery of the engine to the first user.

Item

Description

Effective Date

January 1, 1993

End Date

Still active

Legal Description

3381307

Covered

• Base Engine • Labor • Parts

Not covered Applications

Non-Ford accessories • Gasoline engines – 5 year or 3,000 hours, whichever occurs first • Liquid petroleum gas – 5 year or 3,000 hours, whichever occurs first • Natural gas – 5 year or 3,000 hours, whichever occurs first

July, 2007 © 2007 Cummins Power Generation

Section 8 Page 8 of 11

Major Components Extended Warranty This warranty applies to new Ford Engines used in standby or approved prime power generator drive applications. This is an engine only warranty. For warranty on entire generator set, see Warranty Statement AB2029. Contact Ford Power Products (1-800-284-6247). This coverage applies to engines with a warranty start date on or after the Effective Date. The coverage begins on the expiration of the base engine warranty and ends at the time or hour limitation listed below, whichever occurs first, after the warranty start date. The warranty start date is the date-of-delivery of the engine to the first user.

Item

Description

Effective Date

January 1, 1993

End Date

Still active

Legal Description

3381307

Covered

• Labor • Specialized parts (see table on next page)

Not covered Applications

Non-Ford accessories • Gasoline engines – 2 years or 2,000 hours, whichever occurs first • Liquid petroleum gas – 3 years or 2,000 hours, whichever occurs first • Natural gas – 1 year or 2,000 hours, whichever occurs first

ix © 2000 Cummins Power Generation October 21, 2008

Page

Covered Failures: Specialized Parts The components listed below are covered under the Ford extended major components warranty. Ford P/N

Description

6A008

Dowel, Cylinder Head to Block

6010

Block - Does not include core plugs, pipe plugs, or bolts

6019

Front Cover Assembly

6049

Cylinder Head - Does not include core plugs

6108

Piston Assembly

6135

Pin, Piston

6148

Ring Set, Piston

6200

Connecting Rod Assembly - Does not include nut and bolt

6250

Camshaft Assembly

6K254

Tensioner, Timing Belt

6256

Gear Set, Camshaft and Crankshaft

6256

Sprocket, Camshaft and Auxiliary Shaft

6L273

Spring, Timing belt Tensioner

6K291

Spacer, Front Cover Assembly

6303

Crankshaft Assembly

6306

Gear and Sprocket Assembly, Crankshaft

6500

Tappet Assembly

6505

Valve, Exhaust

6507

Valve, Intake

6513

Valve Spring

6514

Retainer, Valve Spring

6515

Shim, Valve Spring

6518

Lock Key, Valve Spring Retainer

6519

Cover, Push Rod Continued

x © 2000 Cummins Power Generation October 21, 2008

Page

Covered Failures: Specialized Parts, continued Ford P/N

Description

6A527

Stud, Valve Rocker Arm Support

6A528

Seat, Rocker Arm Fulcrum

6564

Arm, Valve, Rocker

6565

Rod, Valve, Push

6582

Cover, Rocker Arm

6A588

Guide, Rocker Arm Fulcrum

6600

Pump Assembly, Oil - Does not include bolts and washers

6A618

Shaft Assembly, Oil Pump Intermediate

6622

Screen, Tube and Cover, Oil Pump Pick Up

6A630

Baffle, Cylinder Block Ventilation

6675

Pan, Engine Oil

6A739

Shaft, Auxiliary Drive

9424

Manifold, Intake

9E434

Cover, Intake Manifold

N800059

Dowel, Oil Pump to Block

xi © 2000 Cummins Power Generation October 21, 2008

Page

New Parts Warranty Section 9

xii © 2000 Cummins Power Generation October 21, 2008

Page

Table of Contents

New Parts Warranty

Table of Contents Introduction ..................................................................................................................................................1 Description..................................................................................................................................................1 Repair Responsibility...................................................................................................................................2 Owner Responsibility..................................................................................................................................2 Repair Location Responsibility...................................................................................................................2 New Parts Warranty Coverage.................................................................................................................. ii Coverage Description................................................................................................................................. ii Field Descriptions (Account Code 62) ......................................................................................................iv Serial Number is Older than 1990 ..............................................................................................................v BMS Field Descriptions (Account Code 62) .............................................................................................vi

July, 2007 © 2007 Cummins Power Generation

Section 9 Page xiii of 6

Introduction

New Parts Warranty

Introduction Description If verification can be made that a new Cummins Power Generation part failed on a Cummins Power Generation product during its coverage period (a warrantable failure), the repair can be made under the CPG new parts warranty program. This section of the manual describes the Cummins Power Generation New Parts Warranty, and is organized into the following categories: •

Responsibilities - Explains specific requirements for filing New Parts Warranty claims.

•

Coverages - Defines the duration and specifics of the New Parts Warranty.

July, 2007

Section 9

© 2007 Cummins Power Generation

Page 1 of 6

Repair Responsibilities

New Parts Warranty

Repair Responsibility Owner Responsibility The purchase date is the warranty start date, unless additional information verifies a later start date. When a warrantable failure occurs, the owner of the product where the part was installed is responsible for presenting a written record containing the following information. •

Date of part failure

•

Date of installation of replacement part

•

Part serial number, if available

•

Serial number of Cummins Power Generation equipment

•

Part number installed

•

Product hours at time of replacement part installation

If the failed part was installed by a Cummins Power Generation-authorized repair location, the owner must have the above documentation from that location to verify the part is eligible for coverage.

☛ If the part was installed by a non-authorized location, the owner must present an invoice showing that the failed part was purchased within the last 90 days to make the part eligible for coverage.

Repair Location Responsibility The repair location must verify that the part is eligible for New Parts Warranty coverage by reviewing the documentation for the following information: •

Date of part failure

•

Date of installation of replacement part

•

Part serial number, if available

•

Serial number of Cummins Power Generation equipment

•

Part number installed

•

Part life in running hours (customer estimate if not available)

•

Root cause of failure

July, 2007

Section 9

© 2007 Cummins Power Generation

Page 2 of 6

New Parts Warranty and Accessories Coverage Coverage Description New Parts Warranty covers failures of new Cummins Power Generation parts that are the result of defects in Cummins Power Products material or factory workmanship, under normal use and service. New Parts Warranty is not applicable to failures caused by abuse, neglect, or repair location workmanship. Note: New parts installed to repair a covered failure assume the remaining coverage of the parts they replace. Item

Description

Effective Date

February 1, 1999

End Date

Still active

Expiration

90 days from date of purchase or installation

Covered

• Cost of replacement part only − Parts sold to customer or installed by someone other than an authorized Cummins Power Generation distributor or dealer, coverage is for parts only. − Parts warranty applies only to parts installed on or with Cummins Power Generation products. • Labor − Parts installed by an authorized Cummins Power Generation distributor or dealer and customer paid for parts and labor, coverage is for parts and labor for actual time paid by customer. • Travel − Parts installed by an authorized Cummins Power Generation distributor or dealer and customer paid for parts, labor, and travel, coverage is for parts, labor and travel.

Not covered

• Non-Cummins Power Generation accessories • Parts furnished by Cummins Power Generation at no charge to owner. • Administrative time

Application

• Parts purchased across counter and installed by customer – The warranty start date is the date of counter invoice or date installed by customer supported by repair order

Claim Note

• Install date and fail date of new part, which must be stated in the claim under the Cause section. • Unit model and serial number, which must be stated in the claim under the Cause section. • Parts that are not installed and or are defective off the shelf need to be returned to the dealer or distributor parts representative.

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Section 10

© 2007 Cummins Power Generation

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• Parts paid at price in effect at date of failure.

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Section 10 Page iii of 20

Field Descriptions (Account Code 62) The following table lists the field entries for completing a New Parts Warranty Claim. See Warranty Claims and Registration System, section 4 of Warranty Administration Manual for more information. Field

Entry

Routing Indicator

Y

Pay Code

X = Distributor net, plus mark-up D = Dealer net, plus mark-up (distributor gets distributor mark-up)

F = Dealer net (distributor gets distributor mark-up) Account Code

62

Fail Code

Refer to Fail Code Manual

Serial Number

Use the serial number from the product where the part failed. If you are using the miscellaneous serial number, our warranty system will update this field to match the date recorded in our system for that serial number. If the serial number is older than 1990, refer to the table on the next page.

Complaint

Customer’s complaint.

Cause

Root cause of failure.

Correction

• Repair summary • On vendor supplied parts, include vendor name, model and serial number, if available. • All claims use 99-999 for labor (99-990 for travel, if applicable).

Application Code

NP

Start Date

Enter the original start -up date of the product

Failure Date

Enter the failed date.

Correction section of claim

Enter the original start date of the part

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Serial Number is Older than 1992 If the serial number is older than 1992, include the original serial number of the failed product in the correction section. Use to the following information when entering the serial number:

Manufacturing Location/Product Type:

Serial Number to be used:

Canada

A907022222

Commercial/ Transfer Switch/ Switch Gear

A900022222

Cummins

A902022222

Consumer

A900011111

Engines

A903033333

Libby

A97L044444

Singapore

A905022222

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BMS Field Descriptions (Account Code 62) The following table lists the field entry information for the Business Management System Users (BMS). This applies to North American distributors only. Fields

Entry

Serial Number (required)

Enter the serial number in BMS when you enter the header information in the work order to start the job.

Complaint Section (required)

Enter the customer complaint.

Fail Code (required)

The fail code is a required in BMS (e.g., OFCUID).

Cause (required)

The cause description is a required in BMS (e.g., manufacturing defect). If a cause is not entered, the claim will not be sent.

Correction (required)

The correction description is a required in BMS (e.g., returned part).

Part Number (required)

If a part number is not entered, BMS will assign zero dollars to the claim.

July, 2007 © 2007 Cummins Power Generation

Section 10 Page vi of 20

Other Programs Section 10

July, 2007 © 2007 Cummins Power Generation

Section 10 Page vii of 20

Table of Contents Introduction ..................................................................................................................................................9 Section Description.....................................................................................................................................9 Warranty Coverage .....................................................................................................................................9 Policy ...........................................................................................................................................................10 Description................................................................................................................................................10 Program Entries ........................................................................................................................................10 Field Test Programs ...................................................................................................................................11 Description................................................................................................................................................11 Program Entries ........................................................................................................................................11 Coverage ...................................................................................................................................................11 Field Campaigns.........................................................................................................................................12 Description................................................................................................................................................12 Program Entries ........................................................................................................................................12 Coverage ...................................................................................................................................................13 Before in Service (95) .................................................................................................................................14 Description (95) ........................................................................................................................................14 Description (96) ........................................................................................................................................14 Program Entries (95).................................................................................................................................15 Coverage ...................................................................................................................................................15 Questions ..................................................................................................................................................15 Stock (96).....................................................................................................................................................16 Description................................................................................................................................................16 Program Entries ........................................................................................................................................16 Coverage ...................................................................................................................................................16 Service Tool Warranty ..............................................................................................................................17 Description................................................................................................................................................17 Program Entries ........................................................................................................................................17 Coverage ...................................................................................................................................................17 Miscellaneous Freight Charge (63)...........................................................................................................18 Description................................................................................................................................................18 Program Entries ........................................................................................................................................18 On Spot Claim Settlement (94) ................................................................................................................xix Description...............................................................................................................................................xix DFSE Guidelines .....................................................................................................................................xix Program Entries ........................................................................................................................................xx Coverage ...................................................................................................................................................xx

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Section 10 Page viii of 20

Introduction Section Description This section of the manual describes the various programs offered on Cummins Power Generation and associated products, and is organized into the following categories: Program Description

Account Code

Policy

68

Field Test Program

69

Field Campaigns

65

Before in Service (BIS) – To be used only when applying for travel time and mileage on Consumer products where travel is not normally covered. See New Parts Warranty, section 9 for BIS authorization. To be used by OEMS and DOEMS only.

95

Service Tools Warranty

63

Miscellaneous Freight Charge

63

Stock – Used for commercial products that have not been placed into service, or consumer products in CPG authorized distributor/ dealer inventory.

96

On the Spot Claim Settlement (OSCS) – Commercial and Consumer Products

94

Warranty Coverage BIS (95) or Stock (96) Applicable from Date of Mfr to Date put in Service.

Base (67) Applicable from Date in service for 1 calendar year.

Extended (17)

Policy (68) or OSCS (94)

Extra cost optional; duration in days or hours.

Authorized repairs under certain circumstances.

Warranty duration in hours.

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Policy Description Repair costs not covered by the basic warranty or by the extended coverage program may be authorized by Cummins Power Generation personnel under certain circumstances. For more information about policies, contact the following: •

For commercial product information, contact Cummins Power Generation Warranty.

•

For consumer product information, contact Cummins Power Generation Field Service.

•

Dealers must contact the Cummins Power Generation distributor for policy information.

•

See appendix for policy request form.

Program Entries Claim Block(s) Routing Indicator

Required Entry Y D = Dealer Net

Pay Code

The level of parts mark-up provided (if any) is defined by Cummins Power Generation personnel based on the circumstances of individual unit failure.

X = Distributor Net The level of parts mark-up provided (if any) is defined by Cummins Power Generation personnel based on the circumstances of individual unit failure.

Account Code

68

Authorization Number

Provided by Cummins Power Generation

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Field Test Programs

Other Programs

Field Test Programs Description •

Field Test Programs, (including component and engine repairs, parts returns and reimbursements) are managed and authorized by the Cummins Power Generation Marketing Administration or Field Service.

•

The Cummins Power Generation Service Department must authorize parts returns and any overtime premiums.

•

Field Test components installed in a product assume the warranty of the replaced parts.

Program Entries Factory specific fail codes are listed in the Fail Code Manual for corresponding model. Dealers please request from your distributor. Claim Block(s)

Required Entry

Routing Indicator

Y

Pay Code

D = Dealer net plus mark-up

X = Distributor net plus mark-up Account Code

69

Coverage The following items are covered, as defined by the Marketing Administration or Field Service: •

Parts

•

Labor

•

Removal and reinstallation

•

Reimbursement of actual freight cost on authorized material returns

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Section 10 Page 11 of 20

Field Campaigns

Other Programs

Field Campaigns Description Cummins Power Generation Field Campaigns are designed to locate a specific group of products or service parts after Cummins Power Generation has sold them. When located, repairs or product modifications are performed during a specified period of time or amount of operation. Field Campaigns are communicated via the CPG field service website (wwwi.onan.com/www.cummins05.cummins.com), the Lotus Notes network or postal delivery to the U.S. and Canadian distributors (and international distributors when applicable), division and regional offices. Certified mailing is used on safety-related field campaigns. This is a formal notice to the OEM, dealer or distributor of a unique repair that must be completed. This notification includes a Campaign number, a fail code and often an instruction sheet including allowed labor hours. Account Code 65 should be used. Campaigns are not currently on the Warranty Intranet site. Enter the 3-digit Campaign number only in the authorization field.

Program Entries Follow the instructions for repair procedures and claim instructions in the Field Campaign notification issued by Cummins Power Generation. A multiple product serial claim number may be submitted if the failure code, model number, account code, parts used, labor claimed, pay code, repair expense, and field campaign number is the same for each product listed. The repair location is responsible for assuring that only one claim is filed per product repaired. Note, the claim must be for campaign work only. If an additional warrantable failure is repaired at this same time, two claims must be filed.

Claim Block(s)

Required Entry

Authorization Number

Number listed in the notification letter

Routing Indicator

Y

Pay Code

X, D, or F

Account Code

65

Fail Code

Listed in the notification letter

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Section 10 Page 12 of 20

Field Campaigns

Other Programs

Coverage The Field Campaign notification describes when coverage begins and ends, and also outlines the following covered items: •

Parts

•

Labor

•

Other

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Section 10 Page 13 of 20

Before in Service

Other Programs

Before in Service (95) Description (95) The BIS (Before in Service) program applies to RV, Commercial Mobile, Marine, and Industrial Engines. The BIS program, created by the consumer group, establishes a relationship between an OEM (or their distribution network) and the closest Cummins Power Generation (CPG) distributor or dealer. The BIS program is designed to accomplish two goals: It allows servicing of products at the OEM’s location. This program is limited to servicing products that (a) have not been sold to the end user, or (b) cannot conveniently be brought to the dealer or distributor site. The phone call to the BIS agent at CPG alerts the CPG Quality Department of a possible quality issue and permits their swift response. When a new CPG product fails to perform, the OEM calls their Cummins Power Generation (BIS) distributor/dealer and explains the problem. The distributor/dealer calls the BIS representative at CPG for an authorization number and then makes the repairs. The following information is required when calling or faxing: •

Your name

•

Cummins Power Generation customer number

•

Model (any quantity of serial numbers can be used on one claim, but each claim/authorization number is limited to one model)

•

Serial number(s)

•

OEM or dealer name and location

•

Problem description, diagnosis, and corrective action

•

Your phone number or fax number

Description (96) Account Code 96 is used for all Cummins Power Generation Consumer (mobile) products and Cummins Power Generation Commercial products that are (a) in stock or can be brought to the distributors/dealers site, and b) have not been sold or placed into service. Travel is only covered on products that include travel coverage in their warranty.

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Before in Service

Other Programs

Program Entries (95) Claim Block(s)

Required Entry

Routing Indicator

Y

Pay Code

D = Dealer net plus mark-up

The level of parts mark-up provided (if any) is defined by Cummins Power Generation personnel based on the circumstances of individual unit failure. X = Distributor net plus mark-up The level of parts mark-up provided (if any) is defined by Cummins Power Generation personnel based on the circumstances of individual unit failure. Account Code

95 (Note, the account code 95 is never used on Commercial products.)

Authorization Number

Provided by Cummins Power Generation

Coverage Travel time and mileage are reimbursable if pre-approved.

Questions When a problem is discovered, the following people can be contacted: •

OEM’s - Call local BIS servicing agent with product concern.

•

BIS servicing agent - Contact Product Quality Assurance weekdays between 7:30 a.m. and 4:00 p.m. (central time) at 800-634-6626 or FAX 763-574-5653 (24 hours).

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Stock

Other Programs

Stock (96) Description The Stock (96) program applies to commercial products and consumer products.

Program Entries Claim Block(s)

Required Entry

Routing Indicator

Y

Pay Code

D = Dealer net plus mark-up

X = Distributor net plus mark-up Account Code

96

Coverage •

Warranty service is provided prior to the in-service date. The items that are covered are the same as listed under the base warranty.

•

Travel time is not reimbursed on consumer products, with the exception of marine generator sets. See Consumer Business Products, Section 7 for more information.

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Service Tool Warranty

Other Programs

Service Tool Warranty Description Dealers must return failed tools to the Cummins Power Generation distributor within 30 days after the failure. If a failed tool has been repaired, altered, or used in any way that affects its performance and reliability, the warranty is null and void.

Program Entries Claim Block(s)

Required Entry

Routing Indicator

Y

Pay Code

D or X net cost

Account Code

63

Fail Code

XMTZOL

Fail Date

Is Required

Coverage •

Tools are covered for 90 days from the date of sale to the first user.

•

Tools sold only by Cummins Power Generation are covered.

•

Replacement cost of defective tools is covered.

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Section 10 Page 17 of 20

Miscellaneous Freight Charge

Other Programs

Miscellaneous Freight Charge (63) Description Use the Miscellaneous Freight Charge account code for material returns.

Program Entries Leave the Complaint section blank. Do not fill in the fields for the warranty start date or serial number (no serial number is required). Include the original claim number(s) for the freight claim in the Correction section. Enter freight amounts in Consumables. See “Material Returns” in Administrative Procedures, section 3 for more information.

Claim Block(s)

Required Entry

Routing Indicator

Y

Pay Code

D or X net cost

Account Code

63

Fail Code

XXVMFC or XMMMFC

Fail Date

Today’s date

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On Spot Claim Settlement (94)

On Spot Claim Settlement (94) Description The On the Spot Claim Settlement (OSCS) process authorizes Cummins Power Generation distributor DFSE counterparts to make policy decisions to resolve customer complaints and product problems that occur after the standard Cummins Power Generation warranty has expired. The OSCS program promotes customer satisfaction by allowing repair locations to make quick decisions in order to resolve customer complaints and problems without undo delay. The statements listed in the “Responsibilities” section of the Warranty Administration Manual still apply. This is a partial listing of these responsibilities: •

Failures resulting from workmanship of a previous repair location are the responsibility of that repair location.

•

Cummins Power Generation is not responsible for improper installation, misapplication, contaminated fuel, poor storage practice, normal wear, abuse, etc.

DFSE Guidelines •

The District Field Service Engineer (DFSE) counterparts are responsible for any delegation of their authority.

•

The DFSE counterpart is expected to use authority with discretion and to ensure that in the DFSE's judgement, the customer is treated fairly. Factory service will not circumvent any decision without the involvement of the original DFSE that made the decision, should the customer contact the factory at a later date.

•

The DFSE counterpart may exercise this authority without Cummins Power Generation factory approval for each incident. The DFSE may delegate OSCS authority to a Branch Service Manager, if so desired.

•

Cummins Power Generation dealers must make OSCS requests to the DFSE counterpart (or the delegated Branch Service Manager, if applicable).

•

The Warranty Department will sort and audit OSCS claims by DFSE counterpart authorization number.

Page 4

On Spot Claim Settlement (94)

Program Entries Claim Block(s)

Required Entry

Authorization Number

Authorization number

Routing Indicator

Y

Pay Code

X, D or F

Account Code

94

Cause

• Brief explanation why an OSCS claim is being filed • Failure description (e.g., symptoms, problem, test results)

Correction

The corrective action (e.g., parts replaced, adjustments performed)

Coverage The following describes coverage under the OSCS program: •

Units or components within the normal warranty period are not covered under the program.

•

This program applies only to products that have failed due to a material defect or factory workmanship and is limited to OSCS policy guidelines.

•

The claim amount is not to exceed five hundred U.S. dollars ($500.00) for consumer products and one thousand U.S. dollars ($1000.00) for commercial products.

Page 4

On Spot Claim Settlement (94)

Claim Codes Section 11

Page 4

Table of Contents

Claim Codes

Table of Contents Introduction ................................................................................................................................................. ii Code Types.................................................................................................................................................. iii Account Codes.......................................................................................................................................... iii Application Codes......................................................................................................................................iv Claim Status Codes.....................................................................................................................................v Pay Codes....................................................................................................................................................v Routing Indicators.......................................................................................................................................v Severity Codes ...........................................................................................................................................vi

October 21, 2008 © 2007 Cummins Power Generation

Section 11 Page 1

Introduction Description

When filing claims with Cummins Power Generation, several codes are needed to identify where the claim is to be sent, the applicable program, type of failure, level of reimbursement, etc. After a claim has been acknowledged, codes are then used to indicate the disposition of a claim. This section is designed to provide you with a quick and easy reference to the definitions of these codes. The following codes are covered: •

Account codes

•

Application codes

•

Claim Status codes

•

Pay codes

•

Routing Indicators

© 2000 Cummins Power Generation October 21, 2008

Page

Code Types Account Codes Account codes are used by Cummins Power Generation to identify a claim program and to run processing status checks. The following table lists program descriptions and their account codes: Program Description

Account Code

Base Warranty

67

Explanation

Standard warranty that comes with the product.

Extended Warranty

17

Purchased optional coverage.

Special Extended Warranty

92

Coverage purchased in addition to standard extended warranty.

New Parts Warranty

62

For parts that fail during the 90 days from date of sale. See Section 9.

Campaigns/Recalls

65

See Section 10.

Policy Adjustment

68

For pre-approved repairs not covered by warranty. See Section 10.

On The Spot Settlement

94

See Section 10.

Before In Service (BIS)

95

See Section 10.

Stock Unit Warranty

96

See Section 10.

Service Tool Warranty or Miscellaneous Freight Charge

63

See Section 10.

© 2000 Cummins Power Generation October 21, 2008

Page

Application Codes The following codes are Cummins Power Generation Warranty Application Codes.

Description

Code

AUX

AX

Commercial Mobile

CM

Onan-Manufactured Engines

EN

Industrial Prime Power & Switches

PR

Industrial Standby & Switches

ST

Marine Commercial

MC

Marine Pleasure

MP

Marine Rental/Demo

MR

Portables

PO

Protec AC PTO

AC

RV Commercial/Demo/Rental

RC

RV in Marine Application

RM

Recreational Vehicle

RV

Utility Load Management

UT

New Parts

NP

Separate Generator

SG

© 2000 Cummins Power Generation October 21, 2008

Page

Claim Status Codes Claim status codes are used to indicate the processing status of a claim. Claim Status Code

I

Definition

In Process. Received at Cummins Power Generation and is pending review.

P D

Paid. Credit issued to customer account. Denied. (This may be a temporary denial. See the notes on the claim acknowledgment regarding resubmittal.)

Pay Codes Pay codes are used to determine the level of reimbursement that Cummins Power Generation will pay the distributor. Pay Code

Used For

Reimbursement

D

Dealer Warranty Repairs

Dealer Net plus Mark-up

F

Non-Authorized Dealer

Dealer Net plus Mark-up

O

OEM/Other

Net

X

Distributor Warranty Repair

Distributor Net plus Mark-up

Routing Indicators Routing indicators are used to transmit all Cummins Power Generation claims to Cummins Power Generation. Routing Indicator

Y

© 2000 Cummins Power Generation October 21, 2008

Used For:

Cummins Power Generation Claims

Routing Message

Not Used

Page

Severity Codes Severity codes are used to indicate the condition of the product as a result of a failure. Use the severity codes defined in the table below to identify the nature of a failure. Severity Code

A B

© 2000 Cummins Power Generation October 21, 2008

Definition

Mission disabling failure. Product cannot or should not be operated until repair occurs. Failure where the Mission is not interrupted. Schedule in at customer’s convenience without concern of progressive damage.

Page

Warranty Forms Section 12

© 2000 Cummins Power Generation October 21, 2008

Page

Table of Contents

Warranty Adjustment Form

Table of Contents Introduction ..................................................................................................................................................1 Section Description.....................................................................................................................................1 Questions ....................................................................................................................................................1 Warranty Guidelines ...................................................................................................................................2 Items Not Covered Under Warranty ...........................................................................................................2 Warranty Claim Restrictions.......................................................................................................................2 Miscellaneous .............................................................................................................................................3 Completing and Submitting Claim.............................................................................................................4 Before Starting Warranty Claim .................................................................................................................4 Completing the Claim.................................................................................................................................4 Supporting Documents ...............................................................................................................................5 Submitting the Claim ..................................................................................................................................5 Claim Acknowledgements ..........................................................................................................................6 Invoicing and Corrections...........................................................................................................................6 Field Definitions for Warranty Adjustment Form....................................................................................7 Warranty Adjustment Form Example.......................................................................................................11 Warranty Adjustment Form ..................................................................................................................... xii

October 21, 2008 © 2007 Cummins Power Generation

Section 12 Page 8viii

Introduction

Warranty Adjustment Form

Introduction Section Description The Application Warranty Adjustment form is used by distributors and dealers who do not have access to electronic claims through wwwi.onan.com (refer to section 4 page 5) or the Cummins Business Management System (BMS) The Application for Warranty Adjustment form is completed by the Warranty Administrator for use by the Cummins Power Generation company. The form can be sent electronically by doing the following: 3. Open the Application for Warranty Adjustment form. 4. Complete the form and save in your desired directory. 5. Create an Email to your Cummins Power Generation Warranty Administrator and attach the completed form. 6. A manual form can be faxed to Cummins Power Generation at 763-574-5302 or mailed to: 1400 73rd Avenue N.E. Minneapolis, MN 55432 Attn. Warranty Department (applicable for North America Only) *For those outside of North America, please submit forms to your local international regional office.

Questions If you have questions about completing the form, contact your Cummins Power Generation Warranty Administrator. If you have questions regarding the warranty policy, Cummins Power Generation Sales and Marketing establishes the warranty policy for all products, and Cummins Power Generation Warranty is responsible for administration of those policies. For other policy questions, contact Cummins Power Generation Warranty for all commercial product requests. Contact Cummins Power Generation Field Service for all consumer product policy requests.

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Section 12

© 2007 Cummins Power Generation

Page 1 of 11

Warranty Guidelines

Warranty Adjustment Form

Warranty Guidelines Items Not Covered Under Warranty •

Rentals - We do not pay for rental or transportation of a rental to provide power while a product is being repaired. Exceptions are only made with a policy authorization.

•

Overlapping Coverage: Engines - Engines on our products have their own warranty for specific hours and years. Refer to Section 8 of this manual. If the product that has failed has extended warranty coverage, repairs are covered by Cummins Power Generation.

•

Newage Alternators - Failure of a Newage alternator not installed in a Cummins Power Generation manufactured product are not covered by us. Please contact Newage for assistance. Phone: 763-574-5500 Fax: 763-574-5082

•

Spare Parts - Spare parts problems such as broken, damaged, misassembled, parts missing, or packaged wrong must be reported to your MDC parts coordinator so the supplier can address the issue. MDC parts will provide credit for the part or replace it. This is not covered under a warranty.

•

Computer or Printer Problems – These problems are handled by the Cummins Solution Center at 1-877-377-4357.

Warranty Claim Restrictions •

Time Limit – Complete and submit a claim as soon as possible after the repair. Claims received by Cummins Power Generation more than 90 days after the failure date will not be accepted. Cummins Power Generation reserves the right to make exceptions to this rule.

•

Coverage Limit - Do not submit claims for repairs that do not meet the coverage limits. Claim only those repairs allowed by the company program under which the product is covered. Claims for items not allowed will be adjusted at the discretion of the Warranty Administrator, or denied in full. Contact your Warranty Administrator if you have coverage questions.

•

Claim Limit - Only one claim per repair order is allowed on each Cummins Power Generation program.

•

Claim Number Required - DO NOT return a part without listing a claim number on the material return tag.

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Section 12

© 2007 Cummins Power Generation

Page 2 of 11

Warranty Guidelines

Warranty Adjustment Form

Warranty Claim Restrictions, continued •

Customer Down – Emergency - Warranty will ONLY cover premium freight with preapproval.

•

Printing Oracle Screens - The current version of Oracle does not allow you to print screen prints from the Warranty Claims and Registration System. The current procedure is to copy the document, then paste it into Word and print it.

Miscellaneous •

Power Generation Kent (PGK) - If you are required to perform warranty repairs on a genset built by Power Generation Kent (4th digit in serial number K), please submit the claim to Cummins Power Generation commercial warranty using the miscellaneous serial number, A900022222, and Campaign #414 for reimbursement.

•

Short Shipments - Under warranty policy, the term short shipment refers to product that has been ordered with a specific feature that has not been installed as ordered. Contact the Order Management group, order the component and install. Cummins Power Generation warranty will cover labor and travel. Standard warranty applies.

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Section 12

© 2007 Cummins Power Generation

Page 3 of 11

Completing and Submitting Claim

Warranty Adjustment Form

Completing and Submitting Claim Before Starting Warranty Claim Verify Warranty - Verify the validity of the warranty. New Warranty Personnel – If you are a new administrator, you need to (1) download Warranty Manual, Fail Code Manual and Job Aid from wwwi.onan.com/www.cummins05.cummins.com. The warranty manual can also be ordered from Western Graphics (Manual F-1117). (2) Request Security for Warranty Claims and Registration.

Completing the Claim •

Form Standards - Complete the form in English, and enter dollar amounts in U.S. dollars.

•

New Parts Warranty Claims - Cummins Power Generation considers new parts warranty as parts installed in a product that have failed within 90 days. The serial number of the product must be included in the claim. If the serial number is before 1990, use the miscellaneous serial number for the product. New Parts claims should be filed as Account Code 62. Standard warranty applies for travel time, mileage and labor. See section 9.

•

Non-Cummins Part Numbers - There are cases when a non-Cummins Power Generation part must be used to complete a warranty repair. Some examples are Cummins Inc. parts used after a genset is out of its base engine warranty and still covered by Cummins Power Generation extended warranty, a network component, or a non-serialized component. In these cases, the part number should be entered in the miscellaneous consumables field of the claim and an explanation included in the correction section.

•

Standard Repair Times (SRTS) Consumer Product: Refer to SRT manuals. See Warranty Literature, Section 2. Commercial Product: There are limited SRTs available. When filing a claim, please verify if a family code has been established. If a family code has been established, please use the correct family when you file your warranty claim. If there are no established SRTs for the failure, at minimum you must use the administrative SRT. For models that have no family code/SRTs established, please file your claim using non-SRT time (99).

•

Material Return Freight Claim - You may file a claim for return freight on parts that are requested for return for analysis. The request will be noted on your claim. File these claims as Account Code 63 and include a list of the corresponding claims in the correction section of the claim. This process should be done on a monthly basis.

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Section 12

© 2007 Cummins Power Generation

Page 4 of 11

Completing and Submitting Claim

Warranty Adjustment Form

Supporting Documents •

Distributors define documentation requirements for dealers. Supporting documents are not required for claim submission. However, all repair locations are still required to maintain suggested documents, but not limited to proof of Date in Service (DIS). (This can be the original invoice from the selling company or a copy of the Start Up/Commissioning form and maintenance records.) Your Cummins Power Generation Warranty Administrator reserves the right to request supporting documentation for review on any claim and may be requesting this information periodically.

•

When required, supporting documentation should be sent to the Cummins Power Generator Warranty Administrator. The distributor code, claim number, and product serial number should be visible on each page of the supporting documentation. Supporting documents should be sent only after the claim has been acknowledged.

Submitting the Claim •

Electronic Submittal - All warranty claims may be filed electronically in the U.S. and Canada through the Cummins BMS (Business Management System). Electronic claims submitted to Cummins Power Generation are subjected to a series of edits. The results of these edits are then communicated to the submitting location on a Claim Acknowledgment. See Section 4 of this manual for information about electronic forms. ∗ Cummins Power Generation dealers using DAS may, at distributor’s discretion, submit claims electronically to the Cummins Power Generation distributor. Other dealers submit claims as specified by your Cummins Power Generation distributor. ∗ North American Cummins Power Generation distributors must submit claims electronically to the Warranty Administration via BMS (Business Management System). ∗ International distributors may file claims electronically through the Warranty Claims and Registration System.

•

Manual Submittal - A manual claim form 23A015 can be printed from Section 12 of this manual or they may be ordered through Western Graphics. Rejected manual claims are returned through the distributor mail system with a cover letter to explain the correction required for re-submittal or rejection information.

•

Problems – North American distributors, please contact your Business Management System (BMS) account representative if you encounter problems submitting the claim electronically.

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Section 12

© 2007 Cummins Power Generation

Page 5 of 11

Completing and Submitting Claim

Warranty Adjustment Form

Claim Acknowledgements •

Credit Memo - A credit memorandum will be generated for each claim that is processed, whether approved or disallowed. For North American Distributors- An electronic credit memo will be available the next day. You will be able to view the credit via BMS.

Invoicing and Corrections •

No claim corrections will be made beyond one year of the date of credit.

•

When the need for correction is discovered within one year of the date of credit, a payment correction will be made. An explanation of this correction will be provided. The correction will be made by either crediting the distributor for an amount underpaid or invoicing the distributor for an amount overpaid.

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Cummins Power Generation or the service point may become aware of additional claim information or claim processing errors that may have changed the amount paid after credit has been issued.

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If a claim has been adjusted or denied, the claim should not be filed again. The distributor should contact the person who processed the claim to reconcile the situation. If further processing is needed, your Warranty Administrator will provide instructions on how to proceed.

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Field Definitions for Warranty Adjustment Form

Warranty Adjustment Form

Field Definitions for Warranty Adjustment Form Distributor Claim No. – This is the claim number of the distributor. Date – The date of the claim. Use the month, day, year format (mm/dd/yy), for example 08/23/02. Dealer Claim No. – The claim number assigned by dealer for repairs performed by dealers (maximum of ten digits). Servicing Company – Name of the servicing company. On repairs performed by a dealer, enter the name of the dealer who approved the claim. City /State – City and state of the servicing company. Owner – Name of the customer (end user). This is not required for BIS, stock, or new parts claims. Address/City/State/Zip – Address, city, state (or province), and zip code of the owner. This is not required for BIS, stock or new parts claims. Distributor – Name of the distributor representative who approved the claim. City/State – City and state of the distributor. Onan Model and Spec. No. – Number taken from the nameplate of the product. Onan Serial No. – •

The number must be an alpha character plus nine digits. (Note: Some systems limit serial number field to eight digits. If this is the case, then use the last 8 digits.)

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Enter the serial number of the product in which the failed part was directly installed. If a system consists of several products, whether wired together or permanently mounted, enter the serial number only from the product where the part is physically located. The number is taken from the nameplate.

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For a multiple serial number claim, enter 99990000XX or enter 990000XX when limited to eight digits. The last two digits (XX) identify the product quantity for multiple product serial number claims.

Meter Reading– Number of hours at time of failure. This entry is required. If no hour meter, obtain estimate from customer. Application check box – Check the product application check box that applies to the warranty adjustment. Warranty Start Date – •

Enter 00/00/00 for BIS or stock claims. (Most systems allow this field to be left blank.)

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Enter claim date for spare parts claim.

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Field Definitions for Warranty Adjustment Form

Warranty Adjustment Form

Repair Date – The date the product failed. This field requires a valid date for all claims. Enter the date for the earliest failure for multiple product serial number claims and new parts. Quantity –Quantity for each part number used. Part Number – •

Enter new part or accessory.

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Parts must be entered in a 0999-9999-99 format. The first number is always 0 and the last two are optional. Dashes must be used as indicated.

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For PCC and Network replacements, write NETWORK as the part number to the left side of the box.

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For unit replacement, write UNIT as the part number to the left side of the box.

Name of Part – Name description of the part. List Price – •

Enter the appropriate price in effect on the date of the failure. Use Cummins Power Generation published parts lists.

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Do not include parts mark-up or BFC; they will be added when credit is issued.

Extended List Price – Calculated total. Total Dealer Net Price – Do not use. This is automatically calculated by system. Total Dist. Net Price – Do not use. This is automatically calculated by system. Total Part Cost– % of List – Percent discount given to the distributor. Travel To – Location of the failed part. Miles – Enter travel miles claimed, rounded to the nearest whole number. Please see commercial section for travel limitations. Hours Traveled – Please see commercial section for travel limitations. Meals/Lodging – Total amount spent for meals and lodging. Only applicable if total travel time exceeds 10 hours roundtrip. Please see commercial section for travel limitations.

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Field Definitions for Warranty Adjustment Form

Warranty Adjustment Form

Complaint – •

Enter the original customer complaint when the repair order was opened.

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For new parts claims, enter part number, quantity, and fail code with no spaces, exactly as in the example that follows.

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For multiple parts, enter one part per line. An example for two parts: 0305-0809-01,4,JCQRSR 0122-0800,2,JCQCSR

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New parts must be entered exactly as shown in example (no notes or text).

Cause – •

Describe the failure accurately, completely, and factually. This field should contain only facts related to the warranty claim, not comments or editorializing.

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Explain the investigation performed and the analysis.

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Identify the cause of the failure and any progressive damage.

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If more than one mechanic traveled to a job site, or if more than one round trip was made, explain the circumstances.

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For our example, enter the cause as “suspected bad voltage regulator”.

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For new parts claims, enter any text here.

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Provide travel justification: # of trips/ # of techs in first two lines of cause section.

Corrections – Briefly describe the repair made. Total Travel Cost – Total of all travel costs. Distributor Processing –Any other processing charges that the distributor would have on the claim. Generally, this field is left blank. R&R – Remove and reinstall charges. Duty/BFC – Enter the beyond factory charges (BFC) rate. Miscellaneous – Any charges not listed on this form. Freight – Total of freight charges. Parts – Total cost of parts listed in numbers 16 through 22. Labor/Hours – Enter actual travel labor hours. The hours can be reported to one decimal place (e.g., 1.5). Total – The total cost of claim. Dealer Service Manager – Signature of the dealer service manager

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Field Definitions for Warranty Adjustment Form

Warranty Adjustment Form

Distribution Service Manger – Signature of the distribution service manager.

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Warranty Adjustment Form Example

Warranty Adjustment Form

Warranty Adjustment Form Example

1 3

2 5

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7

6 9

8 10

11

2

13

12 14 15

Complaint

16

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22

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30

26 27 28 29

Cause

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Correction

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Table of Contents

Warranty Adjustment Form APPLICATION FOR WARRANTY ADJUSTMENT Distributor Claim No.

Minneapolis, MN 55432

Date

Dealer Claim No.

Service Company

City/

Owner

Address/City/State/Zip

Distributor

City/

Onan Model and Spec No.

Factory Use Only Credit Memo

State

Service Code State

SLS Org Code

Onan Serial No.

Customer No.

Check Correct Application Agriculture Carpet Cleaner Construction

Meter Reading Floodlighter Marine Material Handling

Mobile Motor Home Portable

Prime Spares Standby

Trailer Turf Maint. Welder

Wood Chipper

Warranty Start Date Repair Date

Other – Description: List Parts Replaced Quantity

Part Number

Name of Part

Correction

Cause

Complaint

Complaint/Cause/Correction (explain in detail)

List Price

TOTAL % of List Travel To Miles Kilometers Hours Traveled Meals/Lodging

Extended List Price

Dealer Use Only Total Dealer Net Price

Distribution Use Only Total Dist Net Price

$

Miles

@ rate

klm

@ rate

Hours

@ rate

Total Travel Cost

$

Distributor Processing R&R Duty/BFC Miscellaneous Freight Parts Labor/Hours TOTAL

$

= $ = $ = $

It is hereby certified that the information contained here is accurate and that the services performed (part & labor) were within warranty and at no cost to the owner.

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Factory Use Only Complaint Code

Consignment Order Process Dealer Service Manager

Distributor Service Manager

Form 23A015 3/02

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Consignment Order Process

Glossary Section 13

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Consignment Order Process

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Table of Contents

Glossary

Table of Contents Introduction ..................................................................................................................................................1 Section Description.....................................................................................................................................1 Questions ....................................................................................................................................................1 Glossary of Warranty Terms ......................................................................................................................2 A..................................................................................................................................................................2 B..................................................................................................................................................................2 C..................................................................................................................................................................3 D..................................................................................................................................................................4 E ..................................................................................................................................................................4 F, G, H ........................................................................................................................................................5 I, J, K...........................................................................................................................................................5 L ..................................................................................................................................................................5 M.................................................................................................................................................................7 N, O, P, Q, R...............................................................................................................................................7 S ..................................................................................................................................................................8 T, U, V, W, X, Y, Z ....................................................................................................................................8

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Introduction

Glossary

Introduction Section Description The Glossary section lists and defines unfamiliar words or phrases used when working with warranty registrations and claims.

Questions If you have additions to the glossary or have questions about the terms, contact your Cummins Power Generation/Onan Warranty Administrator.

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Warranty Philosophy

Manual Introduction

Glossary of Warranty Terms A – Symbol used to denote information applicable to the distributor and not to the dealer. Account Code – The code assigned to a claim to identify the type of claim submitted. Actual Customer Cost – Actual amount paid by a customer. Actual Dealer Cost – Actual amount paid by a dealer. Administrative Procedure – Common methods used for filing claims under a Cummins Power Generation/ Onan program. Assembly – A group of parts fitted together as a unit. Authorization Number – Number assigned by Cummins Power Products/Onan when policy or special conditions apply to a repair. This number is required for consumer BIS claims. It is not required for commercial BIS claims.

B Before In Service (BIS) – This term applies to consumer and commercial product that has a warranty failure before the product has been put into service. Beyond-Factory Charges (BFC) – Import duties and shipping charges for parts shipments sent to locations outside the United States and Canada. Once the distributor has filed the rate with Cummins Power Generation/Onan, these charges are system calculated during claims processing. Submit Form 23A078. Business Management System (BMS) – This is the hardware, software and overall information technology architecture that runs the daily business of each North American Cummins Distributorship.

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Warranty Philosophy

Manual Introduction

C Campaign – This is a formal notice to the OEM, dealer, or distributor of a unique repair that must be completed. This notification includes a Campaign number, a fail code and often an instruction sheet including allowed labor hours. Account Code 65 should be used. Campaigns are not currently on the Warranty Intranet site. Enter the 3-digit Campaign number only in the authorization field. Claim – A demand for payment or credit for services rendered to the customer on behalf of Cummins Power Generation/Onan. Claim Management – Department within Cummins Power Generation/Onan responsible for processing and administration of claims. Claim Performance Reports – A series of daily reports designed to help locations submitting claims to Cummins Power Generation/Onan identify problems in claim preparation. Claim Status Codes – A series of codes used to report the status of a claim within the Cummins Power Generation/Onan claim system. Cloned Claim – A cloned claim is a duplicate of an existing claim. Clone functions are used to create refiled and reinstated claims. Cloning is also used to create multiple claims for similar repairs to different products. Commisioning – Term used to refer to the date the Cummins Power Products/Onan equipment is installed and available to provide service. Component – A part of a product or parts of a Cummins Power Generation/Onan assembly. Continuous Base Power – Applicable for supplying power continuously to a load 100% of the base rating for unlimited hours. Contract Repair – An agreement covering product maintenance, repair, and overhaul between a customer and a Cummins Power Generation/Onan distributor. Coverage – The extent to which a warranty or other program will pay for failures and repairs. Covered Failure – Any failure for which Cummins Power Products/Onan has some payment responsibility on a product repair program. Credit – The acknowledgement of payment on a debt by entry of the amount in an account. Customer – End-user of Cummins Power Generation/Onan products. Customer Codes – Code numbers assigned by Cummins Power Generation/Onan to identify companies interacting with the Cummins Power Generation/Onan factory. October 21, 2008 © 2003 Cummins Power Generation

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Warranty Philosophy

Manual Introduction

D Dealer – A repair center under contract to a Cummins Power Generation/Onan distributor. Dealer Net Price – Suggested invoice price to dealer without adding taxes, freight, duty, core charges, and other added costs. Depreservation – Involves checking fluid levels, belts, and other parts for drying or cracking. Diagnostic – A careful examination and analysis of the facts in an attempt to understand or explain something. Distributor – A product sales and service location under contract to Cummins Power Generation/Onan Corporation. Distributor Net Price – Actual invoice price to distributor without adding taxes, freight, duty, core charges, and other added costs. Documents – Anything written upon to provide as proof of repair or replacement. DOEM – Distributor Original Equipment Manufacturer. Direct customers of Cummins Power Generation/Onan distributors. Domicile – A permanent and principal home for legal purposes.

E Emergency Standby Application – Fire pump, emergency standby pump, or emergency standby generator set which supplies power only when an electric or water utility fails to provide normal supply. Emission Warranty – Warranty provided by Cummins Power Generation/Onan in the United States for emission control system failures on specified parts and components. Extended Coverage – An Onan warranty program that provides an extension to the base product warranty coverage. Coverage begins at the base warranty start date and expires at the term selected by the customer and agreed to by Cummins Power Products/Onan. Extended Major Components Warranty – Cummins Power Products/Onan product warranty which provides additional coverage beyond the base engine warranty for specific parts and a limited time period.

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Warranty Philosophy

Manual Introduction

F, G, H Failure Codes: Cummins Power Generation-Onan failure codes are the link to managing and administering the programs that support our products throughout the world. This is the 6digit character field entered on each claim. These digits represent the major system, sub system, and component failure. Failure code information is extracted from the Warranty Claim System and used by internal quality groups to identify early warning failures for product improvement. Please be sure to use the valid major system code for the product you are filing and the serial number. For instance, if the failure is on the transfer switch, use the transfer switch serial number and the appropriate failure code. DO NOT file the claim against the genset serial number. It will be rejected. Field Campaign – See Campaign. Field Flash – This is an internal notice published by Cummins Power Generation/Onan Field Service regarding quality, safety, and repair enhancements or adjustments. Field Flashes are electronically sent to distributors and are also published on the Field Service Intranet site. Standard warranty applies. Field Test – A program of Cummins Power Generation/Onan product service and support to provide for field testing of components, engine repairs, parts return, and reimbursements.

I, J, K International – Not located in the United States or Canada. KM – Kilometers (One mile equals 1.60935 kilometers).

L Labor Rate – Amount charged per hour for work performed by Cummins Power Generation/Onan distributor, dealer, or customer. For North America and Canada, this rate is the same as the appproved Cummins, Inc. rate. All International distributors must file Form 23A078 Warranty Labor Rate Analysis. Landed Cost – Distributor invoce price, plus Beyond Factory Charges (BFC). See Form 23A078. Lease or Rentals – Contracted for use by individual other than owner.

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Warranty Philosophy

Manual Introduction

Limitations – A term used to describe the boundary beyond where a program or warranty ceases to exist.

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Warranty Philosophy

Manual Introduction

Limited Prime Power – Applicable for a limited number of hours in a non-variable load application. It is intended for use where power outages are contracted, and may be operated in parallel with the public utility up to 750 hours per year. List of Values – Identifier (LOV/LIST) – Codes or pre-defined data that is hard coded into the warranty claim system.

M Maintenance Items – Material used with a Cummins Power Generation/Onan product to maintain proper lubrication, air or cooling. Includes lubricating oil, antifreeze, and filter elements. Miscellaneous Claimables – These are warrantable charges on a claim that are for something other than parts or labor. Mnemonic Code – Cummins Inc. coding required for manual claim that tells the vendor which distributor location has submitted the claim. This code is not used by Cummins Power Generation/Onan.

N, O, P, Q, R New Parts Warranty (NP) – Cummins Power Products/Onan warranty on new replacement parts. Pay Code – Claim type pay code connected to the general ledger to record claims in the appropriate financial category. Pleasure Boat Application – A marine product supplying power to a vessel which is never used for commercial, municipal, or government purposes. Policy – Repair settlement made by a Cummins Power Generation/Onan field representative or factory warranty administrator. Prime Power Rating – Applicable for supplying electric power in lieu of commercially purchased power. Product Support Bulletin (PSB) – This is a formal notice published by Cummins Power Generation-Onan Field Service regarding quality, safety, and repair enhancements or adjustments. This notice is mailed to all dealers and distributors. The notification includes a PSB number and is also published on the Field Service Intranet site. Standard warranty applies.

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Warranty Philosophy

Manual Introduction

S Serial Number –This starts with an alpha character followed by nine numberic characters (Example B943123456). This is a ten-digit, pre-assigned number stamped on the nameplate for all Cummins Power Generation/Onan products. Service Tools – Equipment approved to make repairs on Cummins Power Generation/Onan products. Severity Code – This code is required to identify the severity of the failure either (A) Mission Disabling or (B) Mission is not interrupted. Site Rate Premium This is the labor rate difference between shop and service site. This amount should be claimed in the miscellaneous/consumables section of the warranty claim. Standard Repair Times (SRT) – The established measurement of time allowed to perform repairs on Cummins Power Products/Onan products and components. Standby Power Rating – Applicable for supplying emergency power for the duration of a utility power outage. Should be applied where reliable utility power is available, and may not be run in parallel with the public utility. Subcontracted Repairs – Portions of repairs sublet by Cummins Power Products/Onan authorized repair locations to other repair shops. Supporting Documentation – Document submitted with or retained at the distributor/dealer location for a Cummins Power Products/Onan claim to substantiate the claim. Examples: Original invoice, commisioning statement, previous work orders.

T, U, V, W, X, Y, Z Travel Rate – Amount charged per hour for time required to go to and from the repair location for work performed by a Cummins Power Products/Onan distributor or dealer. Variance – A variance is the difference between the claim amount (amount of receivable) and the amount paid by the vendor. Warranty Start Date – Date on which record of hours or time limits for product warranty begins. This date will be recorded on the serial number record the first time a claim is submitted or at the time of registration. It is the responsibility of the installer/end user to provide supporting documentation to validate.

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Warranty Philosophy

Manual Introduction

Warranty Term Limits – Product warranty expiration date or operating hours (whichever occurs first).

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Warranty Philosophy

Manual Introduction

Material Returns Material Return Tags All parts removed from a Cummins Power Generation product, when a warranty repair is performed, shall be tagged and retained. All distributors should have material return tags for commercial and consumer products. Return tags may be ordered through Sir Speedy (see Section 2 for instructions.) Include the Cummins Power Generation claim number on the tag and attach to the part, not the box. Clearly identify the package as Warranty Parts Return and include the number of parts in the package. (The daily activity sheet with claim info makes a good packing list.) Questions with parts or material return request lists or warranty returns may be directed to Warranty Returns personnel. Material Return Tag Example

Minimum time to hold a part: •

North American Cummins Power Generation Distributors – 30 days after the claim is submitted to Cummins Power Generation.

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North American Service Dealers – 45 days after the claim is submitted to Cummins Power Generation.

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International Distributors – 90 days after the claim is submitted to Cummins Power Generation.

Material Return Request A material return request will be issued to the distributor via the Daily Activity Report printed at the distributor location or mailed to those without remote printers. This Daily Activity Report can be viewed on the Cummins Power Generation Warranty Claims and Registration System. See Section 4. Upon receipt of the return request, parts must be shipped within 15 days. If parts are not received within 90 days, the claim will be debited back to the distributor. Ship To Address: Select address of the corresponding region

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