Customer-Specific Requirements Matrix IMPORTANT NOTE: Customer-specific requirements are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements 1
IATF Requirements are in blue italics
May 2006
2
ISO/TS 16949:2002
DaimlerChrysler
3
Clause Number and Title
Page Requirement Number and Title
4
Contents
iii
5 6
Foreword Remarks for certification
vii viii
7
Introduction
ix
8 9 10 11 12 13
0.1 General 0.2 Process approach 0.3 Relationship with ISO 9004 0.3.1 IATF Guidance to ISO/TS 16949:2002 0.4 Compatibility with other management systems 0.5 Goal of this Technical Specification
Quality management systems - Requirements
1
15
1 Scope (Title only)
1
1.1 General 1.2 Application
1 Scope
1 Scope
2 References (9)
2 References (10)
3 Definitions (13)
1 1
18
2 Normative reference
2
19
3 Terms and definitions (See ISO 9000:2005)
2
3 Definitions (7)
2
4.2.3 Special Characteristics not Identified with Symbols
20 21
22 23 24 25 26 27
3.1 Terms and definitions for the automotive industry
4 Quality Management System (Title only)
4.1 General requirements (Including a to f) 4.1.1 General requirements - supplemental 4.2 Documentation requirements (Title only) 4.2.1 General 4.2.2 Quality manual 4.2.3 Control of documents (Including a to g)
JAN ROOVERS ASSOCIATES, INC.
General Motors Requirement Number and Title
ix ix xi xi xi xii
14
16 17
March 2006 Rev 08/31/06
3
3 4 4 4 5 5
January 27, 2007
www.janroovers.com
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28 29
4.2.3.1 Engineering specifications 4.2.4 Control of records
5 6
30
4.2.4.1 Records retention
6
31
5 Management Responsibility (Title only)
6
32 33
5.1 Management commitment (Including a to e) 5.1.1 Process efficiency
6 6
JAN ROOVERS ASSOCIATES, INC.
4.1.1 Records Retention
January 27, 2007
4.1.2 Records Retention
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34
5.2 Customer focus
7
35
5.3 Quality policy
7
36 37 38 39
5.4 Planning (Title only) 5.4.1 Quality objectives 5.4.1.1 Quality objectives - Supplemental 5.4.2 Quality management system planning
7 7 7 7
40
5.5 Responsibility, authority and communication (Title only)
8
41
5.5.1 Responsibility and authority
8
42 43 44 45
5.5.1.1 Responsibility for quality 5.5.2 Management representative 5.5.2.1 Customer representative 5.5.3 Internal communication
8 8 8 8
46 47 48 49 50 51 52
5.6 Management review (Title only) 5.6.1 General 5.6.1.1 Quality management system performance 5.6.2 Review input 5.6.2.1 Review input - supplemental 5.6.3 Review output
6 Resource Management (Title only)
9 9 9
10
6.1 Provision of resources
10
54 55 56 57 58
6.2 Human resources (Title only) 6.2.1 General 6.2.2 Competence, awareness and training 6.2.2.1 Product design skills 6.2.2.2 Training
10 10 10 11 11
61 62
63 64 65
66 67
6.2.2.3 Training on the job 6.2.2.4 Employee motivation and empowerment 6.3 Infrastructure 6.3.1 Plant, facility and equipment planning
6.3.2 Contingency plans 6.4 Work environment 6.4.1 Personal safety to achieve product quality
6.4.2 Cleanliness of premises
7 Product Realization (Title only)
JAN ROOVERS ASSOCIATES, INC.
4.1.9 Customer Satisfaction 4.2.10 Management Review
9 9 10
53
59 60
4.1.9 Customer Satisfaction
4.1.10 Internal Auditor Qualifications
11 11 11 11
12 12 12
12 12
January 27, 2007
www.janroovers.com
[email protected]
68
7.1 Planning of product realization
12
69
7.1.1 Planning of product realization - Supplemental
13
70
7.1.2 Acceptance criteria
13
JAN ROOVERS ASSOCIATES, INC.
4.2.2 Product Creation Process
January 27, 2007
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71 72
73 74
7.1.3 Confidentiality 7.1.4 Change control
7.2 Customer-related processes (Title only) 7.2.1 Determination of requirements related to the product
13 13
4.2.16 "Forever" RequirementsExtended Enterprise™
4.1.6 Design Changes
4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield ; also 4.2.5 The Diamond
4.1.5 Special Characteristics
13 13
75
7.2.1.1 Customer-designated special characteristics
14
76 77
14 14
78
7.2.2 Review of requirements related to the product 7.2.2.1 Review of requirements related to the product Supplemental. 7.2.2.2 Organization manufacturing feasibility
79
7.2.3 Customer communication
14
4.2.17 Electronic Communication
80
7.2.3.1 Customer communication - Supplemental
15
4.2.16 "Forever" RequirementsExtended Enterprise™
81
7.3 Design and development (Title only)
14
15
82
7.3.1 Design and development planning
15
83
7.3.1.1 Multidisciplinary approach
15
84 85 86
7.3.2 Design and development inputs 7.3.2.1 Product design input 7.3.2.2 Manufacturing process design input
15 16 16
87
7.3.2.3 Special characteristics
16
88
7.3.3 Design and development outputs
16
JAN ROOVERS ASSOCIATES, INC.
4.1.3 Electronic Communication 4.1.4 Shipment Notification System
4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield ; also 4.2.5 The Diamond 4.2.15 PFMEAs and Control Plans
4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield ; also 4.2.5 The Diamond
January 27, 2007
www.janroovers.com
[email protected]
89
7.3.3.1 Product design outputs - Supplemental
17
4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield ; also 4.2.5 The Diamond
90
7.3.3.2 Manufacturing process design output
17
4.2.14 Process Approval
91 92
7.3.4 Design and development review 7.3.4.1 Monitoring
17 17
93
7.3.5 Design and development verification
18
JAN ROOVERS ASSOCIATES, INC.
4.2.7 Design Verification (DV) and Production Validation (PV)
January 27, 2007
www.janroovers.com
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4.2.7 Design Verification (DV) and Production Validation (PV)
94
7.3.6 Design and development validation
18
95 96
7.3.6.1 Design and development validation - Supplemental 7.3.6.2 Prototype program
18 18
97
7.3.6.3 Product approval process
18
4.1.3 Production Part Approval Process 4.1.8 Part Approval Process See DaimlerChrysler PPAP 4th Ed. See GM Customer Specifics for PPAP Customer Specifics (May 2006) (Section 5, Pages 15-26, March 31, 2006)
98
7.3.7 Control of design and development changes
19
4.1.2 Design Changes
4.1.6 Design Changes
4.1.5 Supplier Quality Management System Development
4.1.11 Supplier Quality Management System Development 4.1.11.2 Customer acceptance of 2nd Party Audits and Criteria for Approval 4.1.11.3 Supplier Development of Specially Designated Small Suppliers 4.1.12 Heat Treating Processes
99 100 101
7.4 Purchasing (Title only) 7.4.1 Purchasing process 7.4.1.1 Regulatory conformity
19 19 19
102
7.4.1.2 Supplier quality management system development
19
103 104 105 106 107
7.4.1.3 Customer-approved sources 7.4.2 Purchasing information 7.4.3 Verification of purchased product 7.4.3.1 Incoming product quality 7.4.3.2 Supplier monitoring
19 20 20 20 20
108
7.5 Production and service provision (Title only)
21
109 110
7.5.1 Control of production and service provision 7.5.1.1 Control plan
21 21
111 112
7.5.1.2 Work instructions 7.5.1.3 Verification of job set-ups
21 21
113
7.5.1.4 Preventive and predictive maintenance
22
JAN ROOVERS ASSOCIATES, INC.
4.1.9 Customer Satisfaction
4.2.15 PFMEA's and Control Plans
January 27, 2007
4.2.6 Customer Signature on Control Plan
www.janroovers.com
[email protected]
114
7.5.1.5 Management of production tooling
22
115
7.5.1.6 Production scheduling
22
116 117 118
7.5.1.7 Feedback of information from service 7.5.1.8 Service agreement with customer 7.5.2 Validation of processes for production and service provision 7.5.2.1 Validation of processes for production and service provision - Supplemental
22 22 23
120
7.5.3 Identification and traceability
23
121 122
7.5.3.1 Identification and traceability - Supplemental 7.5.4 Customer property
23 24
123 124
7.5.4.1 Customer-owned production tooling 7.5.5 Preservation of product
24 24
119
JAN ROOVERS ASSOCIATES, INC.
4.1.1 Management of production tooling
23
4.2.13 Packaging, Shipping and Labeling
January 27, 2007
4.2.4 UPC Labeling for Commercial Service Applications
www.janroovers.com
[email protected]
125 126
7.5.5.1 Storage and inventory 7.6 Control of monitoring and measuring devices
24 24
127
7.6.1 Measurement system analysis
25
128 129 130 131
7.6.2 Calibration/verification records 7.6.3 Laboratory requirements (Title only) 7.6.3.1 Internal laboratory 7.6.3.2 External laboratory
25 25 25 25
132 133 134 135 136 137
8 Measurement, analysis and improvement (Title) 8.1 General 8.1.1 Identification of statistical tools 8.1.2 Knowledge of basic statistical concepts 8.2 Monitoring and measurement (Title only) 8.2.1 Customer satisfaction
26 26 26 26 26 26
138
8.2.1.1 Customer satisfaction - Supplemental
26
4.1.4 Certification Body/Registrar Notification
139
8.2.2 Internal audit
27
4.2.9 Internal Quality Audits
140 141
8.2.2.1 Quality management system audit 8.2.2.2 Manufacturing process audit
27 27
142
8.2.2.3 Product audit
27
143 144
8.2.2.4 Internal audit plans 8.2.2.5 Internal auditor qualification
27 28
145
8.2.3 Monitoring and measurement of processes
28
146
8.2.3.1 Monitoring and measurement of manufacturing processes
28
JAN ROOVERS ASSOCIATES, INC.
4.2.9.1 Layered Process Audits 4.2.9.2 Special Process Assessments 4.2.9.2.1 Heat Treating Processes
January 27, 2007
4.1.9 Customer Satisfaction 4.2.8 Certification Body Notification and Certification Status - "New Business Hold - Quality"
4.1.12 Heat Treating Processes
4.1.10 Internal Auditor Qualifications
www.janroovers.com
[email protected]
147
8.2.4 Monitoring and measurement of product
29
4.2.8 Continuing Conformance
148
8.2.4.1 Layout inspection and functional testing
29
4.2.6 Annual Layout
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
4.2.5 Layout Inspection and Functional Test
www.janroovers.com
[email protected]
149
150
151 152 153 154
8.2.4.2 Appearance items
8.3 Control of nonconforming product
8.3.1 Control of nonconforming product - Supplemental 8.3.2 Control of reworked product 8.3.3 Customer information 8.3.4 Customer waiver
29
29
30 30 30 30
155 156
8.4 Analysis of data 8.4.1 Analysis and use of data
30 31
157 158 159
8.5 Improvement (Title only) 8.5.1 Continual improvement 8.5.1.1 Continual improvement of the organization
31 31 31
160 161
8.5.1.2 Manufacturing process improvement 8.5.2 Corrective action
31 31
162
8.5.2.1 Problem solving
32
163 164 165 166
8.5.2.2 Error-proofing 8.5.2.3 Corrective action impact 8.5.2.4 Rejected product test/analysis 8.5.3 Preventive action
32 32 32 32
167 168 169 170
Annex A (normative) Control plan A.1 Phases of the control plan A.2 Elements of the control plan
Bibliography
4.2.12 Appearance Masters
33
4.2.10 Corrective Action Plan
4.2.15 PFMEA's and Control Plans
4.2.6 Customer Signature on Control Plan
33 33 34
171
Other
Other
172
4.2.1 Third-Party Registration Requirements
4.1.7 Official Language Version
4.1.11.1 Customer acceptance of QS-9000:1998
173
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
174
4.2.11 e-CIMS
4.2.1 Third-Party Registration Requirements
175
4.2.2 General Procedures and Other Requirements (14)
176
4.2.3 ISO/TS 16949:2002 Applicability
177
4.2.7 GM Holdens-Specific Requirements 4.2.9 Controlled Shipping Level II (CSII) - Notice to Certification Body
178
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
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er-Specific Requirements Matrix
ents are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements
October 2006
Ford Motor Company Requirement Number and Title
1 Scope
2 References (24)
3 Definitions (24)
4.14 Planning of Product Realization 4.1 Scope of Quality Manual
4.2 Control of Documents JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.3 Engineering Specifications
4.4 Control of Records
4.7 Management Review 4.11 Plant, Facility and Equipment Planning
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.5 Customer Focus 4.38 Customer Satisfaction
4.14 Planning of Product Realization 4.14 Planning of Product Realization
4.6 Customer Representative
4.7 Management Review
4.8 Management Review Input
4.10 Provision of Resources 4.10 Provision of Resources 4.9 Training 4.10 Provision of Resources 4.9 Training 4.9 Training 4.10 Provision of Resources 4.11 Plant, Facility and Equipment Planning 4.12 Contingency Plans
4.13 Cleanliness of Premises
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.14 Planning of Product Realization
4.40 Monitoring and measurement of manufacturing processes 4.15 Acceptance Criteria
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.16 Customer related Processes
4.21 Special Characteristics
4.17 Review of requirements related to the product - supplemental 4.18 Manufacturing Feasibility
4.19 Customer communication supplemental
4.22 Design and Development Review 4.14 Planning of Product Realization 4.20 Multidisciplinary approach
4.21 Special Characteristics Table A - Qualification of All Product Characteristics
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.11 Plant, Facility and Equipment Planning 4.20 Multidisciplinary approach 4.20.1 Control Item (s) Fasteners 4.20.1.1 Mat'l Analysis - H-T Parts 4.20.1.2 Mat'l Analysis - Non H-T 4.20.1.3 Lot Traceability
4.22 Design and Development Review
4.14 Planning of Product Realization 4.23 Design and Development Verification 4.3 Engineering Specifications
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.22 Design and Development Review 4.24 Prototype Program 4.25 Product Approval Process See Ford Motor Company CustomerSpecific Requirements for use with PPAP 4th Edition, March 31, 2006
4.26 Regulations 4.27 Subcontractor Development 4.27.1 "Subcontractors to achieve...." 4.27.2 "Successful assessment of the subcontractor...."
4.28 Customer approved sources
4.29 Incoming Product Quality 4.30 Scheduling subcontractors 4.40 Monitoring and measurement of manufacturing processes
4.31 Job (Work) Instructions
4.32 Verification of Job Set-ups 4.33 Preventive Maintenance JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.40 Monitoring and measurement of manufacturing processes
4.34 Identification and traceability, preservation, storage and inventory
4.34 Identification and traceability, preservation, storage and inventory
4.34 Identification and traceability, preservation, storage and inventory
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.34 Identification and traceability, preservation, storage and inventory
4.35 Measurement systems analysis 4.36 Laboratory Requirements 4.36 Laboratory Requirements
4.37 Statistical tools and concepts 4.37 Statistical tools and concepts
4.38 Customer Satisfaction
4.39 Internal Quality Audits - Internal Auditor Qualifications 4.39.1 "Be trained and evaluated...." 4.39.2 "Or, have conducted...." - Internal Auditor Trainer Qualifications 4.39.3 "The training listed in 4.39.1...." 4.39.4 "Process and Product audits...."
Table B - Ongoing Process and Product Monitoring + Glossary 4.40 Monitoring and measurement of manufacturing processes JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
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4.5 Customer Focus 4.41 Monitoring and measurement of product Table A - Qualification of All Product Characteristics Table B - Ongoing Process and Product Monitoring 4.42 Layout Inspection and Functional Testing
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
[email protected]
4.43 Appearance Items 4.44 Control of Nonconforming Product
4.41 Monitoring and measurement of product 4.45 Customer waiver
4.5 Customer focus
4.44 Control of Nonconforming Product
4.44 Control of Nonconforming Product
4.20 Multidisciplinary approach
Other 4.46 Automotive certification scheme for ISO/TS 16949:2002, Rules for Achieving IATF Recognition 4.47 Guidance for implementation of ISO/TS 16949
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com
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JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
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