CRM Solution - CRMnext

Increase my revenues

Do more with less

Service my customers well Ensure process compliance

Tools to manage your business growth, strategically

What is CRMnext? CRMnext is a comprehensive, easy-to-use, enterprise class customer relationship management (CRM) solution. It is rich in features and functionalities and fast to implement. Using CRMnext, companies can efficiently manage and improve all customer facing operations like sales, marketing & customer services.

Mailing List Leads

Offers

Call Scripts

Contacts Forecast

Budgets

CRMnext offers integrated reporting and analytical capabilities to enable companies discover actionable business intelligence that can lead to better revenues. The solution is powerful, yet simple to use. The unique architecture of CRMnext ensures that companies experience the benefits of a CRM solution without associated operational hassles required to run an enterprise solution.

Campaigns

Marketing Automation

Inventory

Contracts

Partners Opportunities

It enables companies to manage and seamlessly share information across departments by centralizing all customer data.

Self Service Portal

Competitors

Feedback Solutions Training

Accounts

Sales Force Automation

Cases

Customer Service & Support

Universal Framework Document Management System

Business Process Automation

MultiDimensional Analytics

Why do I need it? CRMnext enables companies manage growth strategically by CRMnext helps everyone focus on the single version of truth providing a single platform to effectively roll-out processes and by enabling a unified interface. It helps: measure its performance across multiple locations. Your Company

Marketing

Services Sales

Services

Sales

Our Foundation

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Singapore

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= View complete customer information and documents at one place. = Manage geographically dispersed teams and operations. = Improve pipeline visibility and sales effectiveness. = Reduce lead conversion cycle and improve customer acquisition. = Deliver consistent world class service by providing adequate information at points of interaction. = Adopt profitable ways to do business, including best practices. = Get real-time insight and analysis using interactive dashboard & reporting.

For more information, visit us at www.crmnext.com

Features & Benefits What is Sales Force Automation? The sales force automation module offers end-to end solution to manage sales team. It helps gain efficiency and

effectiveness, required to meet the aggressive targets in today’s business world.

Key Features ü Lead management ü Account & contact management ü Opportunity management ü Competition management ü Product & services management ü Territory management ü Multiple team management ü Calendar & activity management ü Email & SMS integration ü Target & performance management ü Custom reporting & analytics

Key Benefits = Global pipeline visibility = Centralized customer information = Sales process coaching = Shorter/optimized sales-cycle = Increased forecast accuracy = Boost revenues = Pursue all opportunities = Identify market trends

What is Customer Service & Support? The customer service & support module helps drive customer satisfaction by enabling support teams to handle calls more effectively and provide a consistent customer

experience. It enables companies to handle more customers with a smaller support team, by deploying advance automation features.

Key Features ü Case management ü Assignment & queue management ü Escalation & notification ü Asset management ü Knowledge management ü CTI integration ü Email & SMS integration ü Service to sales process ü Self-service portal ü Custom reporting & analytics

Key Benefits = Drive customer satisfaction = Identify crucial issues = Reduce call transfers = Enforce service level agreements = Increase productivity & efficiency = Identify revenue opportunities = Communicate consistently = Reduce incoming call volume

What is Document Management System? CRMnext provides a powerful centralized document management system to ensure that all the sales, service and marketing related documents are available in one

central location for any time access. Disaster recovery and continuity programs ensure that all documents are safe.

Key Features ü Document repository ü Access rights management ü Source versioning ü Document search ü Binding management

For more information, visit us at www.crmnext.com

Key Benefits = Centralized repository = Anytime, anywhere access = Eliminate communication inaccuracy = Disaster recovery

Features & Benefits What is Marketing Automation? The marketing automation module offers easy and integrated tool to manage campaigns and measure their effectiveness. It helps achieve uniform customer

communication across departments. Companies can better manage customer segmentation and ensure targeted communication

Key Features ü Campaign management ü Mailing List management ü Campaign response tracking ü Budget and expense management ü Lead management ü Email & SMS marketing ü Centralized marketing repository ür Custom eporting & analytics

Key Benefits = Measure campaign ROI = Maximize campaign effectiveness = Generate quality leads = Better your market segmentation = Deliver consistent message = Maintain online product content

What is Business Process Automation? The business process automation module helps company design customized processes and adopt customer global

best practices. Processes can be easily enforced to gain greater business efficiency and multiply profits.

Key Features ü Business process designer ü Multi-step approval process ü Parallel workflow within a process ü Enforcement & automation rules ü Escalation & assignment rules ü Multiple business processes ü Sales process coach ü Automated tasks & alerts

Key Benefits processes = Drive business efficiency = Drive quality = Smoothen inter-departmental coordination = Employ “value drivers” = Standardize measurement

= Enforce business

What kind of Reports & Analytics can I get? CRMnext offers industry leading business analytics. It has integrated multidimensional analysis engine that enables businesses to analyze data on a combination of time, team,

territory and product axis. An easy to use report designer enables corporate executives to create reports they need, on demand, without requiring them to understand technology.

Key Features ü Multi-dimensional analytics ü Drill-down reporting

ü Interactive dashboards ü Custom report designer ü Historical analysis ü Relational OLAP analysis ü Clustered reporting ü Tabular, Matrix & Template report

For more information, visit us at www.crmnext.com

Key Benefits = Actionable business intelligence = Identify & eliminate bottlenecks = Spot market trends = Chart business performance = Pro-active decision making ability

Why choose SaaS over On-Premise CRM? Paying expensive software license fees for On-Premise CRM software is only the beginning. It requires you to also invest in hardware, installation, engineering, and implementation. Over time, costs for ongoing support,

upgrades can also be added to get the real feel of your total cost of ownership. SaaS offers you zero hassle ownership, while sharply reducing your total cost of ownership.

Description

On-Premise

SaaS

Hardware Requirements Purchase of servers, related hardware, load balancers, specialized storage, etc.

Customer

Managed

Software Requirements Purchase of licenses for database, operating system, analytical components, application servers, etc.

Customer

Managed

Application Management Day-to-day administrative management of the CRM system, like daily log clearings, database clean-ups, tuning etc.

Customer

Always On

Security Management Real-time monitoring of application, including intrusion detection and Denial of Service (DoS) attacks. Includes standard security measures like firewall management, RSA Key management, etc.

Customer

Fully Secured

Upgrade Management Purchase of software upgrades, migration of data and reconciliation of existing integration.

Paid & Complex

Free & Seamless

Backup & Disaster Management Daily onsite back-up, offsite storage of data in a secured location for disaster recovery program.

Customer

Fully Managed

Implementation Management Time to procure & install hardware, software, application, customization and integration even before we see the first screen.

Complex & Time Taking

Fast Roll-out

Restricted; Machine & environment affinity

Anytime Access

Application roll-out On-premise CRM often require complex client side installations. SaaS simply requires a browser to roll-out. Ease of Use Will the users find application difficult to use? Do they need to learn another application?

Difficult to Use

Familiar HTML Interface (like yahoo!)

Ease of Application Maintenance How easy is it for IT to change business rules or customization?

Code Change

Codeless Customization

For more information, visit us at www.crmnext.com

Frequently Ask Questions I have an ERP, do I still need CRM? Yes. ERP solution focuses on optimizing resources of a company like inventory, finance, human resource, etc. CRMnext focuses on helping companies manage their customers, related issues, activities and retaining knowledge associated with them, for example pre-sales & pipeline information. Typically, this information is captured on spreadsheets that is lost with time, damaging revenue potential. Can it integrate with my Financial System, ERP or our in-house built applications? CRMnext has been especially designed to ensure easy and fast integration. It provides multiple ways to integrate data and enable organizations to collate information across systems.

KEY BENEFITS PROVEN ROI A track record of success ü Fast to implement ü Easy to use ü Tried & tested results

GREAT FOR BUSINESS Boost efficiency, cut waste ü Streamline processes ü Standardize practices

My company works in multiple countries, can CRMnext manage it? Many companies use CRMnext to manage their global operations. CRMnext supports multiple currencies and is multi-lingual. It also offers one level of financial consolidation to facilitate single currency reporting. Since CRMnext is web based, it enables seamless roll-out across continents. How can CRMnext improve my productivity? To start with, CRMnext streamlines processes & practices. It automates repetitive work, saving considerable time yet enforcing standards. It boosts inter-departmental co-ordination, eliminating waste & increasing organizational efficiency. It ensures effective actions by providing single click access to relevant data.

ü Anytime, anywhere access ü Disaster recovery ü Easy to change ü Easy to manage

EASY ON IT For complete peace of mind ü Hassle free ownership ü Rock-solid stability ü Unparallel availability

Does CRMnext provides CTI/ACD integration? Yes, CRMnext comes pre-integrated with leading dialer solutions. The agent machines simply needs a plug-in installation to support automatic pop-ups for relevant screens like leads, cases, etc. Integration works both for in-bound & out-bound calls. Softphone controls are available within CRMnext window.

ü Zero client footprint ü Seamless upgrades ü Low cost of ownership

FAVOURED BY USERS Empowerment to achieve results ü Automate repeated tasks ü Organize work effort ü Structure information access ü Improve coordination ü Complete process management

Ask for a FREE Demo SMS to 56677 “CRM DEMO”

For more information, visit us at www.crmnext.com

About Us CRMnext is a leading global CRM solution. CRMnext has practice leadership in over 11 industry verticals where we work with companies to help them make most of their relationships with the customer. Our key vertical editions include Banking, Financial Services, Insurance, Media, Pharmaceutical, Telecom, Entertainment, Energy, Manufacturing etc. CRMnext works closely with its customers, leveraging its extensive domain expertise to enhance their business efficiency by improving processes and practices. This combination of competency and commitment to results are key to the company’s success in the global market.

How to buy? To subscribe to CRMnext or to learn more visit us at www.crmnext.com. You can also: • SMS “CRM DEMO” to 56677 • Write to us at : [email protected] • Contact any of our global offices Contact Us: To learn more about our offerings, talk to our CRM representative today at any of our locations.

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INDIA LOCATIONS Mumbai Board no. +91-22-42688222 Delhi Board no. +91-120-4665333

9 Asia/Pacific 307, The Summit Western Express Highway Vile Parle(E) Mumbai - 400057 The Americas 132 Liberty Street, 1st Floor Ridgewood, NJ 07450 USA Europe NaCP157 Bahnhafplatz CH-3780 Gstaad Suisse

For more information, visit us at www.crmnext.com